Who Uses This Software?

JIRA is trusted by teams of all sizes looking to capture & organize issues, assign work & follow team activity. JIRA is great for agile project management, software development, and more!


Average Ratings

465 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
    See pricing details
  • Pricing Details
    User tier pricing from 10 / $10 - 2000 / $1000
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Atlassian
  • www.atlassian.com
  • Founded 2002
  • United States

About This Software

JIRA is the project management tool for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.


JIRA Features

  • Budget Management
  • File Sharing
  • Idea Management
  • Issue Management
  • IT Project Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

JIRA Reviews

Its a pretty good software to make your work simple if you work with agile team methods like SCRUM

Aug 22, 2017
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: * Easy colaboration with your team.
* Each one has his own space, but you can share common views of the project.
* You can easily set up sprint's for the project or make a kanvan with to do's.
* You can upload attachments for each issue and asign to a member in particulary.
* Also you can print reports of your progress.
* Pretty usefull integration with Atlasian Confluence software.

Cons: * If you are not Administrator you CAN NOT erase issues from the backlog, even if you post it by mistake.
*It doenst have and offline Version.
* At the begining it could be a litle messy the views.

Overall: My teamwork remote projects its allways on time thanks to this app.

JIRA is an incredibly powerful piece of software, sometimes maybe a bit too much.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: JIRA allows you to edit tickets, stories and boards in such a way that you never have to worry about losing a single piece of information.
Its integration with BitBucket and Confluence is amazing.

Cons: JIRA can do so much for you, but it ends up being very complex because of it. When I make a new ticket in Kanban View, I need several more clicks to be able to move it from "Backlog" into "In Progress". In the same way it allows you to make tasks into sub-tasks of a larger story, but the option is hidden far away in the actions menu.

This is best project management system I ever used

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Following are the list of feature I like the most:

- API availability
- Kanban boards
- Scrum boards
- Android or iOS

Cons: As for there is no any feature I like least in this system. They can update the UX and some more colors :)

Overall: A perfect Project Management tool and I also get notifications at my email which helps me to get all the updates on time.

Excellent Agile Management for Small Teams

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Within a few minutes of testing this software I knew it would be the product our team would use. Even for those not familiar with Agile methodology, the Jira project site intuitively guides the manager through the process of planning a project. Users love dragging their tasks from Not Started to In Progress to Completed, and the burndown chart auto-generates to show if everyone is on track. I will definitely be using Jira for our next project.

Cons: While it was simple to create tasks, it was a bit difficult and time-consuming to update many tasks at once. There were bulk change tools, but there were harder to find and not as user-friendly.

Overall: Our project included the creation of many digital 3D assets, and it was extremely easy for the team member to keep me up to date with the status of each task. This product made being a project manager a breeze.

Pro App for Pro use

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Swift and convenient app for managing any kind of project, work or a team. Easy to use and learn for any user.

Cons: Price, Price, Price and paid add-on modules, which should be available in basic version at no extra charge.

Easy to use, Value of money

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: JIRA includes project templates which drastically cut down on planning time for sets of projects with similar scope

Cons: very easy to manage all task, One Platform To Manage Projects, Issues, and Bugs and
Decent Bug Tracking Tool

Best for agile development

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: We can create our own work flow tasks, bugs, epics, stories and etc
Easy to use and easy to search.
Create own dashboards. Easy to integrate with GIT

Cons: Once in a while server goes down for no reason.
For the new comers it is hard to learn and use.
Some times understanding the work flow is little complex

Overall: Best product for Agile development

Great project management software with great extensibility.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like how full-featured this software is, if you need to extend the functionality, there is a high chance someone has made an extension for it.

Cons: Sometimes the software (if you run it locally) fails and is difficult to fix (not a fan that it required Java to run as well.

Overall: It's cheap to host yourself so great time-saving features for not much money!

I thought it was a bit complex, not super user-friendly, but allowed for increased collaboration.

Aug 08, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: The ability to collaborate with other departments / teams on various issues and track them to resolution.

Cons: It's complexity and need for in-depth training on how to use the software, could be a but more intuitive.

Overall: Increased collaboration across departments / coworkers. Ability to track issues all the way through their cycle to resolution.

Good enough ticketing/task software

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Fairly easy to use, with saveable "favorite" filters so you can see exactly the tickets you need at any given time.

Cons: The UI is not always the most intuitive, and sometimes features or clicks are buried in places where no sane user would think to look.

Jira has a lot to offer but has become bloated over the years

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Customizable. Jira has almost endless options, this makes it great to be able to set it up exactly as you would want to.

Cons: usually admins try to do too much, and there seems to be little guidance in best practices. This makes for subpar experiences by most users

Great overall system, highly customization to fit your needs

Aug 08, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Customization to fit what your organization is doing. I like all the various project types that can be created to track all types of projects, not just software development. This tool used with confluence is highly effective and so many options. The user interface is friendly and easy to navigate.

Cons: There is a large learning curve to configuring this software. It can often be confusing and documenting how you have various schemes/setups configured. Permissions can be difficult to setup correctly.

JIRA has everything you need (and some things you don't) to run a software team

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It has everything. If you can think it, you can usually do it. And it integrates with most other tools, making it easy to incorporate into your workflow.

Cons: It has everything and thus can feel clunky at times. Once you settle on a process, it works great. But set up and customization can be painful at times.

Quality Project Management for remote teams

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Easily shift through different projects making it easy to create different views and have users only see what they are supposed to, instead of relying strictly on user based filtering.

Cons: User interface isn't as intuitive as it could be. Takes some time training user to understand its capabilities vs other project management tools.

Take a bit to get used to it but after that easy to use

Aug 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Simple to create a case and maintain it . Also easy to customize ticket form and format. Good report capability and easy to build his own queries.

Cons: Doesn t look like too user friendly - some option are also difficult to find sometimes into the menus

Jira is great but needs better onboarding help.

Aug 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Once you get the hang of it, it has some very useful functionality. We love using it to create sprints for our company. People that have had training on it, find it very helpful in keeping track of bugs and next steps. Helpful in prioritization.

Cons: Very confusing to use at first and hard to teach others. I have to try to onboard people to Jira and there is no simple way to do this.

Overall: It is helpful once you know how to use it!

JIRA-using Marketer

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy prioritization of tasks. A big fan of the boards where you can easily track status. Pretty straightforward ticket creation process. The dev team loves it.

Cons: Not the most intuitive or well-designed. Could use a facelift to make the overall experience better.

easy to put in bug and tickets

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the ticketing system the best because you are able to track, comment and set the priority of a bug

Cons: I find that sometimes hard to find the functions you need and I am searching around to locate simple things. I also think that some of the words do describe buttons aren't correct and end up clicking on something that is not what I want.

Overall: Being able to track and follow bugs is the best part of the software. I can ask the developers when a ticket will be completed and see how long it has been open.

It was great, we implemented the process and co-ordination between dev, qa & client.

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease if usability for the users & dashboards, It is quite easy to query and then work on the stats to find any possible status or any details

Cons: For advanced dashboard widgets we need to import the XML files, this is sometimes not good for the administrators.

Overall: Team management, task management & tracking, Defect logging, Timesheets, tasks TAT

Must have for Agile developments

Jul 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very user friendly tool and has flexible interface. You can easily create tickets, move tickets across a Kanban board and easily change the status of the tasks.It can be used for all type of projects.

Cons: The only issue i faced is it might be difficult to configure for the first time. It takes some time to get used to.

Overall: Recommended for complex organizations with complex processes

Intuitive interface for task management

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
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Pros: I really like the customizable dashboard that allows me to easily see tasks that need attention and overall project list. I also like that this softwre has features that make organizing tasks related to a single project very simple.

Cons: I sometimes find that comments on individual tasks get lost in my comment feed -- I always needed to go through my notifications to make sure I didn't miss a question, which could sometimes be time consuming.

While it takes a bit to learn, Jira has great capabilities that are very helpful to me as a PM.

Jul 26, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The structures feature that allows me to organize projects in order by task and plan out all of the steps. My agency has done a lot of customization to make the next step on a task more obvious (ex: put task into PM review when ready for completion). Allocating hours for each task is very helpful for resource management.

Cons: It can be pretty technical and took a little bit to learn how to use. Creating and synchronizing structures has a lot of room for error. I also had to set up a customized dashboard that was more efficient because I did not like any of the options provided.

Overall: Organizing projects in an efficient way, managing hours allocated for the project on a task by task basis, knowing when tasks are ready for my review and when projects are ready for kick off.

Gets the job done, UX not great

Jul 21, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very robust software.
Let's you create and track many issue types according to Agile methodology.
Highly flexible and configurable based on your workflow - scales across teams.
Mobile app suffices for basic commentin and reviewing.
Ability to view backlog in kanban style is good.
Decent importing tool to transition from other issue tracking software.

Cons: Very clunky UI elements. Buttons themselves feel heavy for some reason.
Has decent usability features but still feels like clunky enterprise software.
Mobile app is not very robust.

Overall: Track everything in one place
Other team members can collaborate
Visibility into roadmap and other teams

Best Ticketing and Tracking tool

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very friendly and easy to use tool. Best for ticketing and tracking the issues. Able to create Projects and maintain the timelines

Cons: Searching the tickets is not user friendly, Need some training on how to create Projects and maintaining the issue tracker.

Very good tool to create and track issues

Jul 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like most about this software is to integrate easy with any other application and excellent bug tracker

Cons: Hard to setup. and too many features . May be scrum development can be improved going foreword

Overall: Bug tracking

Great software for collaborated jobs, the scrum oriented method its perfect for agile teamworks.

Jul 19, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great way to view baklogs and sprint created by users.
Great way to simply metión other team partners with "@name" of echa one.
Easy set up of sprints.
Great integratión with other software such as "confluence".

Cons: at first it can be not so friendly on the set up, i recomend the use of videos to show how work with it.

Other thing i dislike is: as a simple user (non administrative) when you create and incindece on backlog, you CAN NOT erase it, just rename it, unless youre administrator.

Im working with the software about a year and i STILL dont know how view my oldest or close sprint of any project.

Overall: * Eficient way to work remotly.
* great for teamwork projects.
* Perfect for people who works with agile methods such as SCRUM projects.

confusing, but still effective

Jul 18, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It allows teams and departments to collaborate easily. Can build wiki styled pages relatively easy. Comes with some cool templates to get you started.

Cons: Coming from the Microsoft world, this was a confusing switch. The line between confluence and Jira makes the ecosystem a bit confusing to a first time user. Navigation within the company was / is confusing.

Was more than what we needed but we grew into it.

Jul 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to allow many contributors and ease of management across many projects. We have enjoyed the dynamic ability to scale projects of varied size.

Cons: To my knowledge the lack of allowing sites we are deploying to to have a visual insight to our project.

Overall: It has allowed us to scale projects easily as well as to monitor if any are falling and need attention.

Not a power user, but liked what I saw when I had to contribute to my team project.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It was easy. I like that I could tag my colleagues in the comments and it was easy to see the thread of conversations prior to me being involved in the issue. I also liked that I could edit my comment and see the full history.

Awesome Functionality and Incredible Task Tracking

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Jira is, more or less, a straightforward product. You can create tickets, movie tickets across a Kanban board, and do a variety of things with tickets such as add comments, photos, link tickets to other tickets, change the "status" or "priority" of tickets, and so on.
There is also an option of integrating Testrail which makes life easier.

Cons: Every update to a task generates a new email notification, which can fill inboxes quickly. Ideally a single email with a summary of changes by a single user would be received instead.

Overall: Integration with Test Rail , and other plug ins help a lot to work.

Daily use for work/project tracking

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: This is great for project management. I've used this since way back. Tasks need to be done are inserted here, tracked and marked as completed. The UI is intuitive. There are different ways that we could use it as sprint / kanban, etc. There are various plug-in.

Cons: This works great if you configure it nicely. What I dislike is at times how the projects are not set accordingly (ie: the admin of the software rather than the software itself).

Overall: Project Tracking

Gets the job done

Jul 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: Not
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Pros: Jira is a great project management tool which allows full visibility to all projects running through our Agency. It's a one-stop-hub to get all information and history on a project.

Cons: Overall, I feel that the functionality is clunky and could be easier to use. I don't think some of the functions are as intuitive as they should be. For instance, when I am assigned a to-do, it isn't always clear that an action needs to be taken.

Easy for all role groups

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love this software because it makes it simple for all role groups in my org to quickly and efficiently report and triage bugs.

Cons: There's a lot of functionality! Which is good. But takes some digging/experimentation sometimes to get what you need.

I had a fabulous experience using JIRA , It does all the Test and Bug Management for me.

Jul 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Creating and tracking issues is easy. Having an assignee and a reporter feature is incredibly helpful. -There's a bit of a learning curve, but once you get used to it, it's pretty easy to use day-to-day. -Slack integration for issues -Ability to watch an issue you're not assigned to -Many different ways to set up workflows depending on project needs

Cons: -There's a lot of information when you first get started. It can be difficult to learn, and the guides are quite dry and hard to navigate.

Jira is comprehensive and powerful

Jul 03, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: 1. Can create Jira tasks in bulk
2. can track tasks/defects easily.
3. can plan and work the tasks very well.
4. Can watch issues/requirements for updates. And the changed text is highlighted for easier reference. This is very handy , when the requirements keep changing and the relevant stake holders need to be aware of these as soon as it occurs.

Cons: 1. Though 'others' can watch a task/requirement for changes by the author, the author himself does not get any change alert in his mailbox. It would be nice if the author receives the same email notification that the other watchers receive.

Overall: Dialy project management

Great team project management software

Jul 03, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ability to have our entire team using the same project management software and additional teams within our organization using it as well. It makes for great cross communication.

Cons: Updating is not in real time. When something is updated by someone it doesn't show up in everyone's device until each person refreshes their window. This cause problems when refining and planning as a team.

JIRA is a fully functioned project management tool, suited specifically to our Agile process!

Jun 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Jira does a great job giving you tools to set, manage and implement our software projects. In addition, there are great collaboration tools available and robust reporting!

Cons: Initially, JIRA can seem overly complex with all of the different settings and features.

Overall: A technology tool that fits exactly with our development methodology.

Excellent technical (and customizable) project management software, highly recommended!

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The product can be customized to suit your needs, such as custom agile boards and displays. User permissions can also be used so that people can see what they need to see. Makes capturing evolving technical and business requirements an easy, streamlined process.

Cons: Can be daunting to set up/manage and UX interface for these processes could be improved. It is difficult to find things and the instructions/help sections can be lacking or difficult to navigate.

Overall: Increased oversight and better management of technical projects.

Great bug tracking software!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Jira makes having a remote team very convenient. We're able to track all our bugs and tasks easily and intuitively.

Cons: This is less of a con and more of a feature request. I've used other software that integrates well with the software I'm developing and having the ability to press a single button to generate a bug report complete with logs and a screenshot would be incredibly invaluable.

We use JIRA to coordinate and keep track of developments, improvements and bugs developing software.

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We use the software on premises, and in that way it opens up many customizations that allow it to better fit our needs.
The new logos for the different types of tasks/incidents are nice :D

Cons: To a newcomer it can be a little daunting at first. We teach new developers on how to procede to use it internally. I'm not saying it's terribly hard to get into, but the amount of options available to the user can be a little overwhelming at first.

Overall: It keeps all our tasks in a neat, organized way, and the kanban view allows us to see a global state of our workload.

I use Jira for my company's management, but have a hard time whenever I want something custom.

Jun 15, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The features are endless. Really and truly a very robust system. I'm able to customize just about anything.

Cons: Really tough to find settings because of it's complexity. Find myself having to search google anytime I want to change something.

Overall: I've been able to run every project within Jira. There are tons of options and plugins to install. I've also been able to integrate it with other software that I use (like Slack) very easily.

JIRA cloud has issues

Jun 13, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
Likely

Pros: Has a good functionality set for small as well as large teams. Can be used for a wide variety of processes

Cons: JIRA Cloud is slow to load from page to page - this gets old really fast. JIRA Cloud has also availability issues i.e., just not available at all for several minutes (or longer) at times. This possibly depends on where you are in the world (USA for me). Until this is fixed, I'd avoid JIRA Cloud.

Awesome product with great features

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: A great tracker of all work items (new requirements, issues, tasks).

Custom dashboard for individual users

Log the working hours for each task and subtask.

Instant updates on the work which is done or started by the assigned person

Helps the teams to easily trace the status of the issues and thus making the project management easy for delivery managers.

Cons: It is not an easy system to learn, It might take a while for your team to figure out the workflow, but that's just part of the initial learning process. At this moment there is not much about Jira that we do not like.

Overall: Instant Updates on the ticket raised

JIRA is great for issue tracking and so much more.

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: In software development, bugzilla is the free go to bug tracking system. But once things get complex, JIRA is a fantastic step up. Workflows, agile boards, flexible queries for any issue type make it great.

Cons: Mail notification gets backed up, not sure what the issue is with this. I wIll work with Atlassian to try and resolve this issue.

Best out there,

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Hugely customizable and intuitive, we use jira for several areas of the business. I've personally used it in content production queues, Scrum software teams, Scrumban software teams, waterfall mechanical engineering teams and for business projects.

Cons: Like anything customizable, I've seen it abused. Crazy complicated workflows and bizzaro custom development using Jira as a state machine. Sometimes features are accessible from one screen but not another as they are being rolled out or experiences differ, but Jira seems to do a pretty good job at cleaning up after themselves as features are rolled out.

Overall: Jira helps teams organize and execute. The tools are intuitive and provide a great collaboration environment. I do wish there was a little more around portfolio management in the tool, but it's not the end of the world.

JIRA is powerful but that comes with a learning curve.

Jun 08, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once you've built workflows, it's really powerful and great to use. The ability to track everyones' work is amazing. I can see who is working on what and assigning repeated tasks is automatic using workflows.

Cons: Setting everything up takes some learning and time but that's what gives JIRA its edge over other project management tools.

Overall: We get visibility into our long project lists and it helps break down silos between departments which has been a consistent problem.

The BEST Agile management system available

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Allows you to do anything you want. Great features to custom add fields. Searching data and reporting is brilliant. Everything can be done over email and that helps in quick adoption.

Cons: There should be an Out of the Box method to send out the dashboards to specific users via email on a fixed day. I really don't want to run around integrating with stuff to do it.

Overall: Better Execution of sprints. Great implementation of Agile in the organization.

As a UI Designer, I use Jira daily to keep track of work orders assigned to me.

Jun 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about Jira is that it is extremely flexible with so many plugins and tools. It is a versatile work flow management tool!

Cons: Jira has a steep learning curve for anyone outside the tech world. Companies should anticipate resistance and frustration from other non IT departments.

Jira es a simple and powerful tracking issue system

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Software is configurable, that allows you to reate and add new fields, , tags management are very useful in order to organize and perform the search, easy to use

Cons: Probably something that is necessary to improve is the search criteria, sometimes search criteria is too long and user needs to move between all the attributes in order to build the search criteria. I know that also has a query builder but something in the middle between will be very useful

JIR Cloud: Very flexible and fairly good overall. UI is a poorly organized in places. Overpriced.

Jun 07, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: JIRA is quite flexible and overall this product does pretty well as an agile software development management tool. Built in reports and project types make it is easy to get started.

Cons: UI organization is not very intuitive in parts. Sometimes performance is terrible (on Atlassian Cloud). Pricing is a little high for what you get.

Great Collaboration Program

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Everything is right there. It's easy to make up a task and follow it through to completion, list it as a bug or a feature, log your time, mark where you are, and file it with other projects and tasks. I love the Chrome plugin to take snapshots of pages that can be amended and added right to each task.

Cons: It's expensive. For a few users it's reasonable, but once you hit your limit, the price skyrockets. If you have only a few users it's perfect.

Keeps tasks organized and tracked

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's so easy to add comments and see how a task or request has progressed over time before completion. Keeps others in the loop by being "watchers".

Overall: It helps me keep track of accounts and bookings for new hires. I actually really love hitting that "Close" button on one of my tickets!

Extremely simple and easy service request platform!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Our company used Jira to handle IT requests we have throughout the company and it is so simple and customized to our needs. Our old software had so much extra junk on the interface that no one knew how to use it. Jira is a fresh breath of air!

Cons: At first, we had a few issues with making comments on ticket requests but found out that was an internal training error.

Overall: Save time and effort with this simple tool when we need IT to help with an issue!

I use Jira for ticket and defect tracking

Jun 07, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the reports and dashboards used while monitoring a queue. The ease of ticket creation is also appreciated.

Cons: The searching is sub par in a lot of ways. The advanced search is a little convoluted and could be made simpler

Overall: It is pretty cheap to run so that is the biggest benefit.

Great product for both business and technical development tracking

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Setup for JIRA looks daunting, but once the workflows are in place, it is very simple to use. It has a great UI design that is easy enough to follow and powerful enough to accomplish any desired need.

Cons: Advanced workflows are complicated and harder to understand and implement. It is also easy to fall in to the basic structure which will most likely not be what you are looking for. However, if you take the initial time to configure each schema and workflow the way you want, it will be a lot more effective.

Overall: Customizable team project tracker

Don't loose track of your team's work.

Jun 07, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Provides powerful reports and dashboards. The updates are immediately sent to the team or all teams. Several user roles.

Cons: For a beginner user, is complicated to understand the hierarchy of the items. Only time and experience make it understandable.

Overall: Project tracking is now "live". The team doesn't need spreadsheets or any other tool to control the projects. The next step is to create a role for a client user to follow the project's evolution.

Great for managing product development work and teams

May 25, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once you get the hang of Jira then you realise that it's actually pretty easy to use. It really helps me to effectively manage the work of an offshore team, and work rarely gets missed or overlooked. Online support time if you have a problem is quick and the answers are often pretty good.

Cons: It's hard to get started and requires a few weeks of regular use before you start to feel confident that you're using it properly. It also doesn't look very nice from a visual UI point of view and I find the reports hard to digest. You definitely need someone else in the team to show you how to use Jira in order to get the most out of it.

Overall: Easy to manage the work and communication with an offshore development team. Also easy to integrate with other platforms such as Slack and Moqups.

Feature rich, a little hard to learn for new users

May 25, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Supports most development models (Sprint, Kanban, Waterfall). Each release seems to be better than the last.

Cons: Some things that you'd think would be simple can be difficult to figure out. This is normal for software that's had to merge new features while maintaining backward compatability..

Overall: It allows our team to track bugs and enhancements.

Jira fits the development work of our business process management team very well!

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I especially appreciate how flexible Jira has been for the multiple teams/pods of developers in our larger unit. Jira is THE place where the POs are creating user stories every day, our developers working on them and logging their efforts/questions/etc, and our scrum master uses both during stand-ups and for tracking each team's velocity.

Cons: The flexibility at times has been challenging as the configuration can be difficult to get just right, and often applies to all boards created in Jira. Sometimes we've wanted to do something specific for one team and/or to make a change during a Release, but we've needed to wait until the current Release ends before making changes.

Great task tracking/ticket tracking system

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: One of the most popular software tool in its category, integrated to the other Atlassian products such as BitBucket, Confluence

Cons: Price is not competitive when the number of users is higher then 10 . So if you are tight on budget, it can be a problem

Overall: It has a completed feature set with different plugin to respond to whatever you need

Excellent Project Management Software

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: JIRA makes it easy to stay organized across many different projects. You have the ability to work from anywhere and still collaborate, share files, comment, etc. It's great because you can track time and progress to see where people are in the scope of work. Love that it is so customizable and integrates well with other software.

Cons: Because it is so feature rich, it can be a bit intimidating to use at first, but you quickly get the hang of it. There is a bit of a price jump when your team gets larger, but the stability of the platform is the basis for all of my teams work.

Overall: Keeps the entire team organized, projects get done. No more email chains and lost attachments, just clear reporting and time tracking and project management.

Super easy to keep projects organized!

May 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am able to keep track of my teams progress and if they have any impediments in one quick look. This allows us to move through projects quickly without any hold ups.

Cons: Creating issues in the backlog can sometimes be challenging. You have to pull an issue into a specific sprint instead of being ale to create the issue for that sprint.

Overall: It keeps our team organized and I can manage multiple projects seamlessly at once!

Great way to organize development team and process.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use
Simple
Straightforward
The software is easy to implement since the offer on prem and cloud versions.

Cons: Too Simple
Some people on our business side find it difficult to navigate and get their tickets lost.

Very handy specially to work with people in different teams

May 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how it centralizes communication, and makes a lot easier to understand what is going on within an specific issue

Cons: Same as with a lot of different ones, it is not completely intuitive and user friendly, so you need to be trained on it.

It's really hard for me to get the hang of.

May 16, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that I'm able to list things out and know when they are completed. I like that I can assign tasks to people.

Cons: I've used the software before, and am using it again, and I still struggle with figuring out how to use it. I don't think that it is very user friendly or intuitive.

JIRA is a good product, customization is required for advanced use in a Scrum context

May 12, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Jira provides the tools needed through their robust api's for determined tinkers to roll up their sleeves and get the most out of the offering.

Cons: It can be hard is to implement a core practice in Scrum. The permission structure can be daunting to administer.

Quick learning curve and a powerful workflow engine

May 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: By its Integration inside JIRA, we are able to manage the project management and development phases inside the same tool. It's easy to set up for getting a external portal for our users as well as getting a knowledge base inside Confluence.

Cons: Many features are missing. Though some of these features are supported by external plugins, it is more difficult to follow and manage.

The most amazing software for building software!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility of all features that allows to use it right the way I want. It's openess to integrate with other platforms is great, always well documented. Never seen a software like this!

Cons: Licensing is simple, but in same cases does not fit to every organization because you need to buy packages that include too many licenses , probably more than needed.

Excelente software, we cannot work without it

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The way task can be moved and assigned to others. It is simple to view all projects and work on them.

Cons: No Jira APP for self-serve installation. It would be perfect to have JIRA on my iPhone and comment or finish a task

Used as scrum master for agile team; product worked well; sometimes had trouble editing permissions

May 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I managed a complex team using this product (3 distinct products, 15 people) -- the dashboard task views were absolutely essential to being able to accomplish this. The task lists and back-logs are incredibly easy to use.

Cons: Sometimes permissions management seemed unnecessarily complex. It might have been because I had to setup and change users fairly irregularly, but I always needed to make changes in several places to add people to the boards, which was less than optimal from a timing perspective (and might have just been an issue with the way our company set up the jira).

It's complex, but you can do just about anything related to PM you need

May 08, 2017
4/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The software allows for nearly limitless customization. It supports a number of PM styles and lets you design projects around each of them

Cons: It's complex, and not easy to use. Finding and updating issues is difficult, and there are very few visualizations for the project status.

My experience has been quite good because it has helped me a lot to have better control and order.

May 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how simple it is to keep order and track each activity, for example when I work many sub-tasks of a big activity is so easy keep the order, also when I need find some activity is very easy.

Cons: I think exist a poor liberty of management of statuses, it should be more flexible and free because in some case I needed more combinations of statuses, but for now I can work without major difficulties.

Very useful, keeps us organized

Apr 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Complete solution that covers various needs of any organization.

Cons: Not very user friendly. It takes some time to get used to.

Overall: It is a solution that allows you to do many things. We use it for customer service, internal chat, IT ticketing, and project management internally and with suppliers. It has helped us keep things in order. Not the most user friendly so it took us some time to get used to it.

Serious, works but is boring

Apr 21, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Many hours using this software you can finish with a really square mind. Is so serious and plane that the first month is useful but then you get tired...

Agile hand to hand

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, intuitive, robust, fast.

Cons: Hard to find a down side for this product

Overall: This is a tool that will smoothly lead to be Agile, having structure projects you will be able to track time and estimate deliverables

Recommendations to other buyers: More costume fileds

Nice, but there are other options

Apr 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: JIRA is great for project tracking. I've been using it off and on with various workplaces for over 5 years. As with many software products, I find the UI to be a bit...not intuitive. It just seems that the mapping is all over the place, and I often find it like having to look up directions in order just to get back to a project page I was on. That being said, the actual support is great for it. Bug reporting is also nice, and quite helpful. The actual attractiveness of the software is a bit lacking, though that's a small complaint given the raw functionality of it all. Might be nice if it had a bit more aesthetic appeal though.

Pretty Much The Industry Standard

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jira is pretty standard these days at a software development company. It works, is easy to use, no complaints really.

A Project Managers Best Friend

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, organisation and basically bringing online what i do offline efficiently.

Cons: Not come across any Cons

Overall: Interactive. Create Projects, Track them. Excellent Task Management and reporting. Customization on fields and tabs. Company Size : 10 - 30

Recommendations to other buyers: This project management tool can also be used to manage your business activities as well. I use it to organise certain administrative tasks.

Excellent project and task management tool

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We use Jira to identify many kpi's across our organization. The built in search tools simplify navigating through current and historical projects and tasks.

Cons: When there are many subtasks and linked tasks to a master task, the workflow can be difficult to follow at a single glance.

Overall: We use Jira to manage 100's of tasks across a mid size organization. It is an excellent project to track work in progress, time to complete tasks, daily/weekly/ monthly tasks outstanding and many other performance indicators. We find Jira accessible for all levels of user from accountant to receptionist.

The best program for software development teams

Apr 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can plan your work, create and track issues, use ir for your Agile Teams, plan sprints, and distribute tasks across your software team.

Excellent reporting system.

Cons: The only issue I have is that it might be difficult to configure for the first time. However, once the configuration is complete, the program works perfectly.

Overall: Our development team has been using JIRA for more than two years as software to take control of issues for each project.

This software covers all the needs of my team and more. It allows us to configure workflows specific to our business and is fully integrated with our work dynamics.

We have integrated JIRA with another Atlassian program called Bitbucket Server and it has greatly improved the productivity of our development team.

I highly recommend it.

Recommendations to other buyers: I highly recommend the Atlassian support center. On more than one occasion I have been helped to configure our environment which is a great benefit.

Love this tool

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We recently moved to this tool and realized what we were missing all these years!! Its simple, easy to use yet very effective in tracking and assigning. Would definitely recommend!

A must for the industry

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and continual development to meet industry standards

Overall: I have worked as an SQA for over 17 years. I have dealt with a lot of different bug tracking software, but JIRA has been the best to date. They continue to expand their product to meet today's methodologies of testing and integrate with many other applications making it a one stop shop for testing and quality needs.

JIRA is great for big projects and teams

Apr 14, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I worked with JIRA for a customer (35K+ employees) and that work well. You can use it for a multiple and differents project.

Work well, great dashboard and easy to track everything.

Cons: Hack to configure for the first time, costly for small project and businesses.

Overall: I worked with JIRA for a customer (35K+ employees) and that work well. You can use it for a multiple and differents project.

Work well, great dashboard and easy to track everything.

Powerful project management tool, but there's a learning curve

Apr 12, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Comments: This is the most powerful and flexible project management tool we've used, but there's a learning curve in terms of setting the workflows up. Once you get past that hump, you can set different workflows for different teams in your organization.

The customizations are endless, and all the different views make for organizing some large projects more manageable.

Takes a bunch to set it up, but worth it

Apr 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Jira is a MONSTER to setup but well worth it in the long run. Atlassian's support is top notch and a joy to work with.

Wonderful Product. highly recommended

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this product. It saves me a ton of time and money. I use it for project management and self-service portals

Loved using this for our SCRUM

Feb 26, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I liked using this for my project. UI looks awesome. Ease of use

A professional tool

Feb 24, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Solid, professional, reliable

Cons: Difficult to understand, difficult to fit in your organization.

Overall: I've been using Jira for two years. The product is solid and works as expected. Plenty of functionalities even for the most demanding customers. Difficult to understand and also difficult adhere to, but once you make it part of your workflow every works like a charm.

Recommendations to other buyers: Take the configuration and implementation phase as a serious project.

Jira - Good to know we have it

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We can not go away without this tool. Not a single day goes when we do not work on it. It is always open on my system throughout the day, weeks, months.I like the dashboard more than anything else giving me the clear picture of the project at a glance.

Jira - my preferred software

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is one of the best products i have come across in the last 5 years i have been working in this industry. It is much efficient and easy to use for all. i recommend to all looking towards project management.

Jira - A must have tool

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Jira - I use this tool to plan for the different project activities based on some reports being produced by this. So, i have become more and more dependent on it, it is a must have tool on my system.

Jira good for bug tracking as well as scrum

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use JIRA to help prioritize projects in our development pipeline.it also being used by our department for agile development and bug tracking, specifically Scrum.
I have been using this since 2014 till now and never face any kind such a negative things.

Jira - an excellent tracking tool

Feb 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this tool for a couple of years and have found it very impressive considering its rich features like tracking, management and monitoring to name a few. It has given me a helping hand in my daily tracking activities. i have recommended other team members to use this utility.

Very good tools for project management.

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: JIRA is a fantastic tool for managing the Agile projects. It has wonderful features which can make your life very easy by managing the important aspects of the project like project status, Bug status and the task progress.
You can customize the dashboard as per your use.Really good one

Jira is a great agile tool

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using jira for last 3 years and its being very helpful in managing and tracking .
You can see your project health any time and can create new task easily according to your need.

Jira tool for testing

Feb 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good tool to maintain assigned tasks or tickets

Cons: I don't see any

Overall: Great tool for logging tickets and reporting, very useful for projects tasks and issue log, this can be in house or cloud solution

Recommendations to other buyers: Good fit IT department

Jira - Great process tracking, agile planning, etc.

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Atlassian JIRA has everything integrated into it - from Confluence, Bitbucket & Project management. You can create feature branches directly from JIRA task itself which is really amazing. The reports from JIRA helps the higher management to keep a track on the progress of the project.

Cons: It is a little hard to take full advantage of the features without a lot of SQL knowledge and certain features like calendar integration are not fully there.

Overall: It is easy to keep track of all the issues our teams are working on. Easy to track the workflow progress and see who is assigned to each issue. Being able to filter the data to show how much we have done over the years and tracking employee progress and performance are the best!

Recommendations to other buyers: Use JIRA if you have a lot of projects going on at once and if you know anything about Lean, Kanban, etc.

Highly recommend JIRA as a very useful tool which is also very customisable

Feb 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, especially bug logging.

Cons: Doesn't have an inbuilt Test Management area to write Test Cases including Test Steps, although I know there are things that can integrate with it, but I previously looked at those and found not to suit our needs.

Overall: My QA Team has so far needed to access three different JIRA systems, the one we use internally, and another two belonging to 3rd party development suppliers. Each time we have found it fairly straightforward to adapt to, no matter which way it's being used, and it can be used for any way of working whether it be Agile or otherwise. A great tool I think, used in the right way.

Industry standard software and scrum management tool

Feb 22, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Tons of features and tight integrations with the full Atlassian suite or products

Cons: Can get pricey for licenses, and can be difficult to manage without appropriate training.

Overall: JIRA is very powerful and full of features and is pretty much the standard for software development teams and AGILE/SCRUM based management.

Jira, a must have tool for project management

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It is one of the most sought after project management tool that augurs well for the software development teams working in Agile environment. i like its reporting mechanism the most as it gives me the clear snapshot of the project progress in no time considering my hectic schedule. it is a excellent tool to have.

It is a great piece of software,

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: It is a great piece of software, especially for small business and can be quite useful. Issue tracking is a breaze

Using JIRA brings a lot of fun.

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: Using JIRA brings a lot of fun. It is interesting to note that This is the best thing that every developers love.

best of others

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I have used JIRA to design several websites with a group of contractors. You can make Project and assign tasks to specific people.

It is simple, intuitive, and colaborative.

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you plan on running a startup business, get basecamp. It is simple, intuitive, and colaborative. Perfect for any productized service startups

It has a very clean layout.

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: It is a very clean layout. It did take a little bit for me to figure out where things are at, but a great mentor helped me figure it out.

great product

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the ease of use that JIRA has. There are little shortcuts that have made it very efficient, and quickly get my client notes into the JIRA project.

It really helps delegate tasks and you can clearly see what is happening when it happens.

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: It really helps delegate tasks and you can clearly see what is happening when it happens. Solid software to use for large scale or small scale web design.

Its is very valuable

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I've been using JIRA for years on professional projects with small to large teams. The streamlining of communication makes it a very a valuable tool.

It works to track a lot of cool stuff.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It works to track a lot of cool stuff. Projects, bug, issues, whatever! We use it as a project management tool.

JIRA is easy to use;

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is easy to use; easy to train. It's not overly bloated. It does what it should, and it keeps things 'short and simple.'

We use JIRA to manage all of our projects.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We use JIRA to manage all of our projects. Definitely gets the job done. However it does more with tracking project times.

JIRA is great

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Used JIRA to track a Pet project with the design and marketing team. We ended up just emailing for easier access.

I love it.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I've used JIRA off and on for years. I love it. My team, many of whom struggle to use email, find it intimidating, confusing and hard to use simply because it's overwhelming to them.

I love JIRA.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I love JIRA. It has pretty much all I need within my company, it looks smooth and everything is easy to find.

Definitely recommend!

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I've tried other similar platforms for issue tracking and project management, none is as easy and dynamic as JIRA.

Best project management tool

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We use JIRA so we can be transparent with our team and clients. It has helped us avoid potential issues. Best project management tool

It is very easy to use simple and very useful

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I advise everyone to use this software the software is very easy to use simple and very useful. Get yours now.

just use JIRA

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: When it comes to web-based project management, nothing does it better than JIRA. you can't get any better. just use JIRA

JIRA is very useful and comprehensive.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is very useful and comprehensive. It has a bit of a steep learning curve but I can't complain.We love it

Please Us JIRA

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: When it comes to web-based project management, you can't get any better, just be ready to do some catching up when you start.

JIRA is really useful and comprehensive.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: JIRA is really useful and comprehensive. It has a bit of a steep learning curve but I can't complain. It has an insane amount of uses and its range is one to be reckoned with

I have used Atlassian JIRA for project management assignment.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I have used Atlassian JIRA for project management assignment. It was very convenient to have using this tool because it would send reminders on items that had to be completed by you or by someone.

JIRA is simple, yet effective.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love JIRA for their really quick response to any issues or suggestions. JIRA is simple, yet effective.

I love JIRA

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: For the price, the software is a great value even if you only have one person using it.I love the search function.

JIRA handles projects without problem.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA handles projects without problem. Great for keeping on track and organized. Completely worth every penny.

It offers easy functionality compared to its competitors. It offers easy functionality compared to

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is able to organize and complete projects on my work team in a timely manner. It offers easy functionality compared to its competitors.

JIRA is great for your everyday use.

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: JIRA is great for your everyday use. I can store files and notes and access them anytime along with my team.

The features and functionality are awesome

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is easy to use and can help keep you and your team organized. The features and functionality are awesome

Will continue to use it

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Interesting and easy to use and very visually focused. Awesome for short to medium term project management. Will continue to use it

Its a good product I can recommend to any organization

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We also use JIRA throughout our organization so departments can work together. Its a good product I can recommend to any organization

I use it with my team to streamline projects and eliminates a lot of meetings.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: This software lets you keep track of all the projects you have to juggle. I use it with my team to streamline projects and eliminates a lot of meetings.

JIRA is great

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is great. I have been using JIRA for about 8 months now and couldn't live without it. I work on projects with people on JIRA and manage everything I do in JIRA

JIRA is great

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I started to use JIRA not so long ago but I already can tell it is great. JIRA is extremely intuitive project management tool.

JIRA is easy to use

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I started using JIRA years ago for a project in my past company.I liked how easy it was to learn in a fast way

our team loves it.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I am a hardcore JIRA fan. I use it both for work, projects management. Very easy and intuitive product management.

I love JIRA so much.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I love JIRA so much. It's very simple yet full of features you need to stay organized. I use it almost on a daily basis in my company

Good for any company

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I used it to see the new requirements, status and the advance of them. It's very intuitiv. I recommend it to every comapny

I use JIRA to organize projects in my business.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I use JIRA to organize tasks and projects in my business and private life. I've tried many task managers but I stick with JIRA because it's very visual and I can find what I need really quickly.

I've tried many project management tool.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've tried many project management tool. I like JIRA because of the many features and easy of use. It is especially appealing to people who are visually oriented.

sweet software

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use JIRA daily to keep our workflow and priority list in check. By creating different categories . we can tell which if and where a bottleneck occurs.

Very good for first-level tracking.

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: One of my clients uses JIRA to manage his suppliers. Very good for first-level communication and tracking.

I find that JIRA is great for organizing

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I find that JIRA is great for organizing lists, goals, and tasks. bug tracking, issue tracking and project management is a breeze

Perfect Collaborative software

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is a great tool for organization. The customer service is very good. JIRA is what I didn't know was missing in my life, it is very easy to use.

great for business use!

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I love JIRA. IT is a great way to organize things and even without doing a tutorial I've had no problem figuring it out!

Great for tracking bugs

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is a great tool for any project you might have. Love the design. Very easy to use. Make your work life easier.

JIRA Project Management Review

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I find it very useful to track and work with external vendors. The interface is simple for everyone to use.

JIRA Lets me see a lot at one glance

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA helps me to manage resources on an easy to use platform. I can keep track of progress and resources at a glance.

The functionality is great

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: We've used JIRA for a few years. Within our department, there are different mini-departments or smaller teams and we often need tasks completed by another team. The functionality is great

JIRA is my first choice for project management.

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: JIRA is my first choice for project management. I really enjoy using JIRA and it's become something of a standard.

I really like JIRA

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Good product, easy to learn, navigate, and operate your day to day with all team members. I really like JIRA

I really love JIRA

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I've used JIRA on several projects. It is very simple to set up. You can share projects and tasks with other users.

Awesome way for team members to coordinate on projects

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I love JIRA, it is able to visually track the progress of projects clearly. Awesome way for team members to coordinate on projects, especially those that are visual thinkers.

JIRA is great.

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support