Rezometry

5 / 5 10 reviews

Who Uses This Software?

Rezometry is designed for tour operators and advanced travel reservation requirements. As a complete solution, Rezometry helps streamline front- and back-office processes to maximize sales/profits.


Average Ratings

10 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Rezometry
  • www.rezometry.com
  • Founded 1989
  • United States

About This Software

Rezometry is a complete reservations platform for tour operators, DMOs, wholesalers and OTAs. Rezometry handles any travel product and service. Whether you're building custom itineraries or offering complex packages, Rezometry's flexibility allows you to manage inventory, operations, customers, financials and reporting without the limitations imposed by most other systems. Sell more. Market smarter. Manage Better. Rezometry is Travel Technology Done Right.


Product Features

  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management

Product Reviews

Robust feature set with room to grow.

Aug 01, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fully featured reservation engine. Attentive customer service.

Cons: JAVA based UI, would like to see a Mac icon to launch instead of from Terminal.

Overall: Our original demo of the product was great, it had all the features we were looking for at an unbeatable price. You can additionally have third party integrations added depending on your needs (at an additional cost).

The free floating, layered windows inherent in JAVA based applications don't provide an ideal UI. These limitations of the JAVA environment do not interfere with the functionality. Would like to see pathing/breadcrumbs or the ability to nest dialog windows in future releases (More Adobe, less Sungard for reference). The documentation could be more robust, but their reps are responsive enough to get you the answers you need.

Recommendations to other buyers: Full suite of features makes it a viable option.

Rezometry has helped our company grow

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having worked with multiple tour operator reservation systems over a 25 year career, I have found that Rezometry's tour operator management system is one of the best values in the industry. To be honest, we reviewed over 8 systems and some were dazzling. Rezometry's cost / value ratio for us made our decision an easy one.

Rezometry's system is stable and we have them host it externally. Over our three years utilizing the system, we have seen improvements made that have helped our company grow. The team at Rezometry is very responsive to support issues and listens to issues we have where enhancements are needed. The system handles contracts very well. We have been able to package many components and derive a reservation price cleanly. Reporting is solid and improving. Invoicing and documentation is good and improved over time as well.

To us, a sign of a good system in our industry is a stable, flexible system with good support and most importantly, the system has to improve over time to adjust to our ever changing industry. Rezometry has done this over our 3 years utilizing their platform and we would recommend operators take a strong look at their product.

Excellent Service and Technology

Dec 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we began our search for a travel technology reservation system, we wanted a partner that has been around a long time with lots of experience. We couldn't risk our technology provider becoming obsolete again. That's when we stumbled upon Rezometry. They have been in the industry providing travel technology since the 80s. We knew they are here to stay and that was important to us. Then we needed reservation technology that was strong with inventory management and pricing. We found Rezometry really has it all. We are very happy.

Flexible, Robust and Easy to Use

Dec 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At Red Arrow we are more than a transportation company, we are part of each community we service. Our recognizable coaches have been traveling since 1979 and we are proud to have become the safe, friendly and trustworthy company people have come to rely on to get them safely to their destinations and safely home.

As one of Canada's leading motor coach operators, it was critical to our success to find a reservation platform that could handle our volume, unique business requirements (seat selection, rewards programs, online payment, mobile platform, etc), and unwavering commitment to maximize efficiency and provide great customer service. This is why we chose Rezometry about 20 years ago.

Rezometry has been flexible, robust and easy to use. Rezometry staff members are helpful, attentive and responsive to our needs. We have been very impressed with the team from Rezometry that provides support & system management. Rezometry developed our integrated, state-of-the-art online booking engine and mobile website, to allow their customers to book their travel and manage their accounts. It's been two decades since we started working with Rezometry and we would highly recommend them and their Rezometry platform.

One system for our online, call center and airline bookings.

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rezometry has helped us bring our online, call center and airline bookings into one reservation processes and on one platform. Rezometry reservation platform is user friendly and reduces training time for new reservation agents. Rezometry has provided constant support to our unique business situations in a very timely manner with the ever changing travel industry. Rezometry has many beneficial packaging capabilities with many types of promotions.

Rezometry helps us increase revenue and improve efficiency

Jul 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we were searching for a central reservation system, we were extremely challenged to find one that could handle all our needs. We were using a few systems: one for back office, another for accounting, another for accommodations and one for our packages. it was extremely inefficient and required duplicate work and led to many errors. Our business is unique, as it includes coach with seat assignment, multiple pick up locations, multi-day activities and accommodations with not-so-simple contracts. When we discovered Rezometry, we were relieved that a system existed to help handle all our needs in one system. As a result, we are more efficient and profitable.

Rezometry

Feb 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are on the original system, Eclipse, but are interested in upgrading to the new platform. System works perfectly!

Rezometry

Feb 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rezometry has helped us move from a manual system to a seamless, integrated reservations platform. After training and getting to know the inner workings, it has helped us become so much more efficient and improve our over all customer service.

Rezometry (Eclipse)

Jan 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I purchased my Eclipse travel agency accounting software in 1992 and have been using it ever since. The company has changed names to Tricon and now Rezometry but I have been serviced by the same owners for the last 23 years. Although this is very old software it has provided me with all my accounting needs since I purchased it.
If I do have problems I always appreciate the friendly, professional technical support I receive from Susan Sanderson or any of the staff I have dealt with over these many years.

Vendor Response

by Rezometry on January 22, 2015

Thank you for your review. We appreciate it and deeply value your being a customer since 1992. As you may know, the Eclipse Travel Software is the first platform we offered nearly 25 years ago. The Rezometry platform is the latest platform and addresses the needs of today's quickly evolving travel industry. We encourage all customers to switch to Rezometry.

Fantastic System helps our company grow

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We absolutely love using Rezometry! It has improved every aspect of our reservations process from inventory management, pricing, customer service and sales. We have grown online sales significantly and run much more smoothly now.

Vendor Response

by Rezometry on January 22, 2015

Thank you Janine for your review. We appreciate your feedback. Providing excellent service and the leading travel reservations technology are our highest priorities.