Average Ratings

248 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,000.00/year
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Blackbaud
  • www.blackbaud.com
  • Founded 1981
  • United States

About Raiser's Edge NXT

Raisers Edge NXT is a smart, cloud fundraising solution built to help nonprofits achieve sustainable growth. It's a total solution that includes all the tools needed to be successful on one platform and one simple subscription price. This includes data enrichment services, event management, and social and email marketing tools, online donations, flexible reporting and actionable analytics. Raisers Edge NXT pulls together your processes and people to move your entire mission forward.


Raiser's Edge NXT Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Raiser's Edge NXT Reviews

I am a long-time RE user 17+ years. The software just gets better and better!

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cloud-based - I like the mobility of having donor information available at any time and any where from my mobile devices. There are many other additional features that make RE unique - it is difficult to list them all.

Cons: Price-- it is still out of reach for smaller non-profits. RE is still considered the top software among development professionals. There are universal properties to databases - but the offerings and modules are more user friendly than other software options. Just wish that it was more feasible for others to purchase and pay for the maintenance.

Overall: Ease of use is a huge benefit- primarily because I have used RE for more than 17 years. I have networked with other uses for quick troubleshooting and support.

Too much car for us.

Jun 08, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons: Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Very disappointed. Expected much more capabilities than we actually were able to use. We cancelled.

Jun 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The ability to customize to fit our organizations needs. The training was awesome too! Technical support was always available and always came up with an answer even if it was not the answer we wanted.

Cons: Data was hosted so we did not have direct access to our data. Reporting was very limited and you had to know crystal reports to spit any meaningful reports out. Canned reports did not suit our needs. We were not able to connect to our email server in a hsoted environment making the email functionality useless.

Overall: Learned more about database structure

Stores Infinite Information

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons: It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Very good to work with and user friendly

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons: The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Raiser's Edge NXT is worth the upgrade

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Comprehensiveness, power of analytics, mobile cvompatible

Cons: Expense

Overall: RE NXT is a great system for tracking donor relations for nonprofits. RE has been the standard CRM for nonprofits for a while but their improved NXT edition is worth the extra expense. Wealth screening, enhanced features like donor mapping, and customized reporting are all improved features of NXT over the base RE 7 edition. It is an essential tool in building deeper relationships with donors and thus in raising more money to support your nonprofit.

Recommendations to other buyers: It is essential for nonprofits who want to raise significant funds to resource their missions.

Dated Functionality and UI

Apr 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I used Raiser's Edge for quite some time as the coordinator for a large cohort of members. It was a huge pain in the butt. The company ended up migrating away from RE simply because the software was incredibly clunky and looked like something out of the 90s, with functionality that wasn't that much better. Editing records was a pain, and conducting searches required a pretty thorough knowledge of Boolean terminology. Even then, it would sometimes take pretty esoteric knowledge to locate things properly. Batch processing took what seemed like a lifetime every time. Running reports was neither easy nor particularly useful, and the export formats were not typically the most useful (e.g. excel sheets).

razor's edge

Feb 22, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: already completed this on the first page.

Cons: already completed this on the first page.

Overall: I used this product for 2 years while working nonprofit and it is a very challenging program to use. The national organization only had 30 users and at times could not access due to other users. There were processes in place so as a user, I could not access. I could not print reports and had to be submitted 2 weeks prior to needing. It is very costly and could be better utilized for larger organizations that have the finances to purchase and to grow in to.

Recommendations to other buyers: think big and expensive and complicated.

Raiser's Finally Got an Update

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Raiser's Edge as our donor database and the data entry, reporting features are really updated. However, when they came out with NXT, it was a game changer. NXT is amazing! It has a very attractive interface and super user friendly. As soon as you search for a record, consecutive years and all information on the donor is clear to see and it lets you know which donors you should be reaching out to. You could assign donors to others to initiate contact. You could easily access information on your mobile device. It takes the Raiser's Edge data entry interface and completely gives it a makeover. You are easily able to review giving history and all donor information on one page and very clearly.

Cons: The only thing I don't like about NXT is that the consecutive years aren't always the same as in the donor records in the database version.

Overall: I use Raiser's Edge as our donor database and the data entry, reporting features are really updated. However, when they came out with NXT, it was a game changer. NXT is amazing! It has a very attractive interface and super user friendly. As soon as you search for a record, consecutive years and all information on the donor is clear to see and it lets you know which donors you should be reaching out to. You could assign donors to others to initiate contact. You could easily access information on your mobile device. It takes the Raiser's Edge data entry interface and completely gives it a makeover. You are easily able to review giving history and all donor information on one page and very clearly. The only thing I don't like about NXT is that the consecutive years aren't always the same as in the donor records in the database version.

Recommendations to other buyers: Watch YouTube and other free tutorials. Blackbaud support is great and always available. Blackbaud.com has great troubleshooting and articles for reference.

Massive Database!

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has everything you would possible need.

Cons: It is impossible to learn.

Overall: Raiser's Edge is massive! It has everything you would possibly need in fundraising software. Downside. It has everything you need in fundraising software. Because of its size you will never be a master of Raiser's Edge, but if you have a large organization you need it. If you do events, mailings, campaigns, etc. I would designate one person to be an expert on one area.

Recommendations to other buyers: Blackbaud has no written manual anymore. Its all online in small pieces, so its hard to even print out. Its a pain to switch between the help website to Raiser's Edge.

Still the most sophisticated fundraising software.

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is built by fundraisers and they continue to improve it.

Cons: While it is excellent, if you put garbage data in or you don't take the time to implement correctly, it will not help you achieve your fundraising goals. It can be complicated and expensive.

Overall: I've used Raisers Edge for years and it is still the industry standard for larger nonprofits that don't want to create their own software. The most important caveat is how much time a nonprofit spends on implementation.

Recommendations to other buyers: It is the industry standard, so you will find that most fundraisers have experience using it. This can be very helpful in hiring people who can hit the ground running.

Huge improvement from Raisers Edge

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It's about time! RE had been stagnant and the same for over a decade. Much more user-friendly. Huge improvement!

OK but not great

Dec 05, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: I used Raiser's Edge at a previous organization for our relationship management with our individual donors and partner organizations. Honestly, it did the job, however, it was usually quite painful to use because of its lack of intuitive interfaces.

Blackbaud and Make-A-Wish Georgia

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved how it housed all contact, fundraising, donor and development information all in one system. It is also very intuitive!

Cons: Because Blackbaud is so expansive, it is not an easy system to use. You have to become trained and use the system regularly to keep up.

Overall: When I was working for Make-A-Wish Georgia, we used Blackbaud as our fundraising support tool. It was an incredible tool that housed all our fundraising and development information, and continues to be top of the line in CRM use!

Recommendations to other buyers: Blackbaud continues to impress me with the new software it releases!

I think RE is a very useful program!

Dec 05, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easily I can find information stored by colleagues throughout my organization. It cuts down on asking people questions about constituents they have relationships with.

Cons: I find it hard to search for information sometimes if you do not have all the information you need.

Overall: Raiser's Edge is a very valuable tool that I've used at several different organizations on a daily basis. It is an excellent resource when used correctly and consistently. I just wish the search function was a little easier to navigate sometimes!

Not a fan - I wish I were but I am not

Oct 04, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Comments: I think the support team and the training videos are awesome. The product itself isn't as adaptable to non-profit needs as it should be. We used Financial Edge and were promised that it was fluid with the system and it is not.

Next Generation Raiser's Edge - Cloud

Oct 03, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: This is an amazing software that achieves the lofty goal of putting information into the hands of the executive fundraiser. People familiar with the Blackbaud line of fundraising software understand that while it is the world class solution for higher ed and large non-profits, the price is a clunky and user unfriendly experience. RE7 just isn't fun but NXT takes a stab at changing that. Blackbaud's first major overhaul since Version 7, NXT brings fundraising to the mobile platform via SaaS in the way Apple's iOS does across all devices in a polished, easy to access and easy to read way. For 3 years running I had tried to expand the use of Raiser's Edge to our primary solicitors without success and only with NXT did the transition stick. We now have 14 volunteers working in the field using NXT on the fly and reporting that they are using information as well as entering information. As DBA I can see and control information choices by limiting open text fields. It reports seamless integration with their eTapestry although we have not gotten their yet. But their first cloud based product is definitely worth demoing. We have loved the switch. One downside is the price - it is all custom pricing although they will tell you it is based on database size. Pricey but on the balance worth it .