NextGen Ambulatory EHR

3.5 / 5 144 reviews

Who Uses This Software?

C-suite Execs, Administration, Providers, Nurse Practitioners, Physician Assistants, Therapists, Office Managers, Front-Desk & more. With a customizable workflow, 50+ specialties enjoy our solutions.


Average Ratings

144 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • NextGen Healthcare Information Systems
  • www.nextgen.com
  • Founded 1994
  • United States

About This Software

Designed by and for physicians and clinicians, NextGen Ambulatory EHR is easy-to-use and intuitive. It requires fewer clicks and scrolls for faster, streamlined workflows. Share data across systems and providers with proven interoperability. Integrate with the NextGen solutions suite to reduce total cost of ownership, be more efficient, increase revenue, get paid faster, and improve physician satisfaction.


NextGen Ambulatory EHR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

NextGen Ambulatory EHR Reviews

long time user (8+ years). very happy with software

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software just works without trouble. NextGen also spends a lot of effort into continually enhancing the product and coming out with new releases and patches.

Cons: Sometimes the interface isn't as user-friendly as I'd like, but simple training gets around any concerns. The reporting piece just isn't up to expectation. I use a 3rd-party software to do serious data mining.

Overall, reasonably efficient software for clinical charting, e-prescribing, electronic ordering.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Overall, reasonably efficient software for clinical charting, E-prescribing, electronic ordering.

Cons: Hosting services are not as reliable as expected and support is not as efficient as needed in resolving hosted issues.

Overall: Practice wide, after hours and off-site access to clinical health records.

Have nothing positive to say

May 23, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I can think of none. I can't recall last time I've written a bad review- but nextgen is a whole new level of incompetent ehr program for physicians. Click, toggle, click, click, cycle, toggle...if you like clicking and scrolling perhaps this is the one for you

Cons: Extremely inefficient. They are suspiciously secretive when you call for info- our group of pays alot in maintenance and our "service rep" replied my emails only- with a 4-5 day waiting response. And no I go when there is a response. Biggest waste of money in my career. Leaving my group because of they have already invested too much in this software and now unwilling to change. Run...as fast as you can.

Overall: None- unless a waste of time and headache counts for the past 3 years.

Office Manager

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease on moving from screen to screen

Cons: Cost

Overall: Worked for medical billing company with multiple specialties. NextGen work great on all the specialties we contracted with. It was easy to training any new medical practice.

Recommendations to other buyers: No

NextGen Review

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: None

Overall: I use NextGen for many of my patient files. I think it works well in communicating with doctors and patients. I like being able to see my records.

Recommendations to other buyers: None

Great Practice Management Software

Feb 09, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The amount of data that can be reported on adds great analytics for our company. The entry of the data can be a bit click intensive and could use an overhaul in that area.

Good software

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Easy to use. I liked it. Nothing major that I can think of. Tech support is a bit on a slower side, but is there for you. Boot bad overall

Easy to use in a Medicinal Setting

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: a bit redundant typing in the info in multiple sections

Overall: Customer support is good. I rarely had issues, but when i did, they were there. I liked the organization of the information and using tabs for the topics and sections/ places for adding comments in the subtopics.
Good tool/ product to have.

Recommendations to other buyers: no

First EMR Software

Dec 10, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: Converting to electronic medical records in general is a long and tedious process. I can't say NextGen is a bad system to start with, it just still has a ways to go until it's as efficient as it needs to be for checking in patients, etc. Admittedly, most of the difficulty of using the software was just getting used to a completely new procedure. However, my biggest pet peeve was that there were multiple ways to perform certain tasks and only some of them worked correctly. For example, when adding medications to a patients' chart, there is a button that says "add medication" but when you click it, it tells you not to use that button because it won't be able to alert you of allergic reactions, rx interactions, etc. Instead, you need to click another link to view their medication list and then add afterward.

Poorly designed

Dec 09, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Requires alot of studying to use. Very difficult to navigate and requires alot of clicks to reach your desired info and to document your medical records.

PM-NextGen review - ease of use.

Dec 08, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use and reporting.

Cons: Capabilities of software can be overwhelming. Training Superusers is difficult.

Overall: What I really like about nextGen is the fact that I can run reports with relative ease to get the info that I want to support my business.

Nextgen PM offers great Scheduling and flexible Billing

Dec 08, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being a user of Many Nextgen products this is my favorite. Offers solid Scheduling options with many other features you can turn on or purchase.

Cons: Although Billing if strong, the setup is a nightmare. You have to know what you're doing. Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Overall: Nextgen PM is a well-built product. Offering an array of ways to schedule patients. There are many third party tools that play nice with it from Eligibility to KIOSK there can be many integrations into the system making the user experience enjoy. Also has a flexibility of locking down a limited number of fields if you are wanting staff to always collect specific information. It has optional tools you can purchase to enhance the experience with patients such as Patient Portal. The product is solid and is well integrated with the EHR Nextgen product.

Great PM software

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: We have been using NextGen PM for 5 years now and love it. Other offices that were going through the process of finding an EHR program at the same time as us have now been through several companies. We chose NextGen and have never looked back. It is very front office and billing friendly!

Recommendations to other buyers: Give it a try you won't regret it

Years of use

Dec 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Screen looks nice. Erx ok. Can link summary info to chronic problem

Cons: Poor design leads to many unnecessary clicks. Very poor customer service. For a year we had to enter our specialty every time we entered a chart. Endless more complaints about the design. Was not able to correctly generate simple quality reports for meaningful use.

Overall: Design dramatically wastes your time with extra clicks. Features don't work properly. We had to hire a programmer to fix many features. Poor at producing clinical reports

Recommendations to other buyers: Avoid it!

Nextgen EPM

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Nextgen Pm for 4 years now,the support has been wonderful. They stay up to date on any issues that will effect billing,and reports. We are an RHC , in Texas. It was very helpful and imperative that they were aware of the differences in billing.

Long time User Begin with Micromed

Dec 06, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The Practice Management side performs well, the Medical records portion does not flow well enough to use

Cons: Very slow, very costly, very time consuming.

Overall: This system promises lots of features and provides them... for a large upgrade fee and slow system.

Recommendations to other buyers: Maybe productive for a large practice. Not valuable, for small practices. It needs too many upgrades to perform.

Practice Management

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and easy to train on.

Overall: The Practice Management side of NextGen allows our non-clinical staff to schedule, check in/out and view appointments with ease. This is a system that is easy to grasp and easy to train on. We are fortunate to have this system available to us. Thanks, NextGen!

Recommendations to other buyers: Highly recommend for all healthcare facilities, particularly those who are federally qualified.

NextGen EPM

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: that it syncs with the EHR software

Cons: I wish that the reports could get more specific in the results we can get.

Overall: Currently, we use EPM for CHC. I wish the reporting had more options to get more specific with the results.

NextGen Ancillary Services

Nov 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ability to customize templates, customer service is excellent

Cons: Tend to concentrate on specific specialties.

Overall: We use and LOVE the NextPen product from NextGen. Allows easy direct integration of our most common forms that the patient fills out. This product is really an overlooked hidden gem with NextGen. Would love to see more time and development put into this.

Enterprise Flexibility

Nov 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have deployed NextGen in our Enterprise environment and frequently run into situations where the standard technical implementation is insufficient. In those cases we are able to work very closely with NextGen support to customize the implementation to make it better accommodate our scaling and support needs. This flexibility, and the willingness to continue to provide support for our "non-standard" implementation is unique among our third-party software vendors. NextGen is a fantastic technology partner

NextGen Review

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I appreciate the ability the expanded capacity of the system practice templates and their ability to control the content of the templates without customizing the templates. I was very excited to see the Medical, Surgical and Family history we are now able to customize to our specialty.

My experience with EHR

Nov 07, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: we find the system to be klunky and not user friendly when we go through upgrades. The flow is not always intuitive in how you flow to click.

New ticketing system

Nov 07, 2016
5/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: I'm really happy with the new ticketing system its a major improvement . Success community Make life much better.

New to Nextgen

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am learning the system but have found that support tickets are answered very timely

Cons: Working with patients during the day, its hard to attend training sessions. I would like more on demand learning module. This way I could share during nursing meetings

Overall: As a RN i have been using Nextgen for one year. I have had wonderful experience with Community Success and all the help they provide.

Recommendations to other buyers: none

Ease of use

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: none

Overall: The practice management is very easy to use . It has helped tremendously with booking appointment, tracking patient demographics, integration with EHR.

NextGen Review

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to meet our needs

Cons: Difficulty in the past with getting assistance.

Overall: I have found NextGen to be much more responsive to our problems and much easier to communicate with over this last year. I appreciate the focus on patient engagement that we are seeing, it is very relevant to our current medical practice.

NextGen is a highly customizable product that allows clients to modify the templates to suit them

Nov 07, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: highly customizable

Cons: poor tech support and response to Known Issues and reporting Known Issues

Overall: I enjoy the vast amount of customizations that can be made with the templates and allow us to use the application as we need it to work today. With the right staff in place to manage, enhance, and support the NextGen environment, it can prove to be a strong asset to your team.

The biggest issue with NextGen is the size of the company and how large their scope is--meaning the customer service is usually tougher to deal with than the application. Poorly trained tech support agents paint a very bad picture and make me feel like not reporting or getting involved with reporting issues and trying to explain why the application as a break. It appears as agents are encouraged to push everything to IDEAS and avoid reporting a break in the application.

It is a great product from my perspective, I am a Developer and can manage the environment efficiently.

Recommendations to other buyers: 1) Have a better response to broken, known issues and train tech support at NextGen to understand Breaks. 2) Grade client support and recognize when clients know more about the application than the off-shore or newly, less experienced tech support--automatically bypass tier 1 support for these clients.

NextGen EHR Template Development

Nov 07, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: NextGen is a very flexible product when it comes to modifying workflows to fit your practice needs. With the proper staff there is no end on how the product can be modified.

Much Improvement

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Each additional version improves on the provider interface. The company is listening to it's customers - making version less click heavy and more user friendly. Great job NextGen - keep it up!

perfect ready to used with any staff ,revenue is there , overall is value is good for patient and st

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very self explanatory hand on

Cons: everything it to like

Overall: great software , hand on. great for patient care and quality, for med tech and patient interaction as well as physician care of quality and patient care. overall are patients, staff s and physicians team are happy of what they came provide the patient. as for medical notes and history as well for requisition of diagnostic order for any diagnotic test as for Sleep Studies, PET ct and EKG . as lab and continue confirmation of order with patient and staffs.

Recommendations to other buyers: continue with update doing good

soft ware is user friendly the clicking to the various screens makes it easy for the doctors to do

Nov 07, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: the doctors and staff did well with learning the various screens the quality provided by next gen is beyond expectations. Customer service is quick and very helpful. If they do not find the answer they get back to us within a resonable time frame

Productivity

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Support has increased like NextGen CEO said it would to bring value to our staffers and patients. We are looking for enhance solutions to the system and partnering with NG and certified vendors to help our clinical support team which in turn helps our patients. The tools to increase patient engagement is a great value and we look forward to implementing many of these new tools in order to have less clicks for my providers.

Nextgen is always improving!!

Nov 07, 2016
5/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I not only love how this software is so user friendly, but also the steady improvements. They take their clients requests and comments to heart and implement continuous updates to better our experience. I also appreciate their client support. It's easy to get into contact with support. They're ready to answer all of my questions and help guide me towards helpful tips too!

review of epm

Nov 07, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: the reports

Cons: how we have to transfer balances, and alot of issues for double buckets

Overall: i have worked on several different pm system and by far this have been fav, I love how I can get all kinds of reports and the ease of the report is great

Recommendations to other buyers: no

Good support

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Upgrades and keep up with new regulations

Cons: Had problem with Financial UDs data

Overall: Nextgen support has been good, staff is always there to assist, issues worked on and solved.
Training opportunities always available and trusted consultants

Recommendations to other buyers: none

FQHC EMKCHC

Nov 07, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You re responsive! and care for your client

Cons: It is not a very intuitive product, at least what I am using, but I am looking forward to the upgrade

Overall: I have been new to EMKCHC and NextGen. I have been struggling more than ever before. To be honest I have the impression that thing could have been much better from our end,in particular with the clinical side which it is the one that matter the most, but I believe we can make work

Recommendations to other buyers: Work on interoperativity with other software

Very satisfied with Nextgen

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, customizability, granular data retrieval.

Cons: Some workflows could have fewer point/clicks

Overall: We've been on Nextgen for 10 years and overall have been very pleased. It enhances clinical care, facilitates patient communication, supports quality improvement initiatives, and simplifies meeting Meaningful Use.

Recommendations to other buyers: Overall, excellent software for clinicians caring for a broad spectrum of medical, pediatric & obstetric patients.

Great Customer Support

Nov 07, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use between EHR and EPM

Cons: The KBM first rollout was bumpy

Overall: When we needed support for the EHR they were always there for us. They listened to our concerns and helped us customize it to our preferences.

Recommendations to other buyers: If you invest the time to study and learn proper use it is a great product.

Great reporting

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the reporting capabilities

Cons: the templates are too busy and not as intuitive as i would like

Overall: the reporting capabilities are very useful when configured properly. would like to see ability to configure custom reports without having to reconfigure after upgrades.

Recommendations to other buyers: no.

easy to use

Nov 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: the system is easy to navigate however it is difficult to create templates. The system has multiple areas to document.

Clinical Application Specialty Training Coordinator

Nov 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Being able to configure templates in an easier format and save them to be able to update them with upgrades. However the system does amazing once hyperlinks and templates are customized to fit the customers needs.

Director of Support

Nov 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: templates are hard to create. Portal is not easy to configure and needs to be more patient friendly

Great product!

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great support and constant updates

Overall: Our practice utilizes the PM, EHR and Optical Management programs. The ease of use and integration between products is great. The NG support team is quick to assist with issues, and the website has tons of great resources. Switching to NG was one of the best things our practice could have ever done!

Nextgen EHR 5 year experience

Nov 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many features. Patient portal integration.

Cons: EHR customization requires experts and to pay consultants.

Overall: 5 years with Nextgen allows you to have much experience using many features. When it comes to feature sets Nextgen has many, but you will pay for it. Although its a solid product it may not be for small practices under 5 physicians.

Recommendations to other buyers: Make sure you have a formal IT department supporting product if not you are asking for trouble.

Nextgen Review

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Great product; very useful. Very happy with choosing Nextgen; no regrets. The support was great; great customer service.

Business Intelligence Manager

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use and inherent logic

Cons: freezing (not nextgen'sissue)

Overall: EHR implemented a year ago with 19 clinic locations successfully and smoothly. Served on EHR rollout committee and in coordination with NextGen Practice Management. Also utilized Patient Portal and HQM module with much success, and the support for each module is fantastic, quick and the response rate is quick and efficient.

Director of Revenue

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been a NextGen user for numerous years and appreciate the customer support NextGen provides. The key is no system is perfect, but NextGen goes above and beyond to meet the client's needs. My history has been on the EPM side and I LOVE IT.

Better than paper but still has a way to go

Nov 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Providers can save favorites

Cons: Too many links that do the same thing on one screen. HUGE amount of visual clutter.

Overall: There are several features of Next Gent that make patient care simpler and safer:
1. The orders module (bi directional)
2. The med module
3. Saved favorite exams and phrases.
Future areas for improvement include:
1. Care Guidelines
2. integration with patient formulates
3. ease of obtaining data reports

Recommendations to other buyers: De-clutter the user interface. It is not necessary to have 2 links on one page that go to the same place. EDIT the program. For example, standing orders are called 3 different things depending on where you click.

Health Services trainer

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This would be the 3rd medical software which i have used, by far the best software system. NextGen has several different options to help the clinic.

Training Manager

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Nextgen is very user friendly! It allow our providers and staff to engage with our patients on a daily basis.

Fits our needs

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: very versatile

Cons: sometimes challenging to meet our oncology needs

Overall: I like that NextGen gives the ability to customize templates to meet the needs of our multi-functional group. We participate in many government programs which require us to capture data on a timeline that is often too aggressive for NextGen, however with the ability to create templates this has helped us to be successful in these endeavors.

Recommendations to other buyers: please make the templates more conducive to care templates

Nextgen review

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Helpful

Cons: not useful to Oncology services

Overall: we work mainly in Oncology and Hematology--not much work from Nextgen on this service. We would love to see Nextgen add to this

Recommendations to other buyers: would change EMRs if were not so negative

nextgen software

Nov 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: easy to use

Cons: oncology limitations

Overall: I would like some more oncology related information, format information to better assess and review our patients

Recommendations to other buyers: listen to users

Review for Ophthalmology

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We have been with NextGen now for 5 years and it has made a very positive impact for our practice. It is a very user friendly software that anyone can learn! Picking NextGen as our software vendor was a great choice in our eyes!

excellent in work flow with providers.

Nov 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like that it gives good HPI for providers to work off and makes ordering medication so much faster.

Cons: some times the system is a little slow. Or if the light go out it makes us go crazy.

Overall: As a Medical assistant Ihave grown to love the system of nextgen. Has made our lives much more better in documenting. Also helping us in what the pt needs for healthy life style.

Recommendations to other buyers: Its grate.

Care Guidelines

Nov 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the the system is user friendly

Cons: Interfaces are expensive

Overall: Our experience with nextgen has been great. The system is easy to navigate and very user friendly. The new health maintenance makes our providers life so much easier.

Recommendations to other buyers: none

Wide improvements over the last two years

Apr 13, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: I've been working with NextGen EHR in a clinical setting with multiple specialties since 1999. As a Health Informatics EHR consultant, I have the opportunity to support practices internationally and am exposed to numerous EHRs. NextGen is amongst my top 3 favourites.
PROS: NextGen is fairly intuitive. It is easy to navigate through an encounter and locate the tools you need to manage your patient's care. The EHR offers a progressive workflow so you won't need to jump around between disjointed tabs or sections of the EHR to document an encounter or procedure. From one set of templates you can work through an entire encounter with every component readily available - SOAP/APSO, Care Coordination, patient communication and so on. Within easy reach is the ability to order and manage diagnostic and lab tests, immunizations, and monitor preventive milestones. There are many opportunities to view and manage common areas of the patient record so you won't need to jump out of an encounter to review medications, allergies, chronic problems, or medical histories - just to name a few. NextGen accommodates multiple specialties ranging from Primary Care, Behavioral Health, surgical specialties, and optometry and so on. Best of all, there are plenty of time-saving tools that work like Macros ¿ build, then load when applicable to a patient or encounter. This includes frequently reached for medications, phrases, treatment plans, PE and ROS findings...even an entire SOAP note for common complaints. Using these tools is often easier than dictation. NextGen is certified across all Regulatory Healthcare measures.
CONS: No doubt, this is an expensive product. Their implementation process is a nightmare. In my humble opinion, their Implementation process often lacks focus and project plans given to new clients are cookie-cutter and not at all relevant to the client's organizational needs. Milestones and deliverables tend to fall short. Training is oft left to tedious eLearning modules and recorded webinars. This is no way to learn a system as adaptive as NextGen and organizations adopting this as their EHR will find themselves frustrated long after go-live. I can't stress enough the importance of in-depth, workflow specific training, customized to how you do business.
SUMMARY: No EHR is perfect. But, out of the box this EHR will likely serve your needs and, with adequate training, you will find that physician adoption may be surprisingly high.

absolutely horrible software to work with and terrible customer service and company to deal with

Jan 20, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros:

It is a cloud base product so can work well in the multiple office environment

Cons:

Not a complete cloud product and X-rays cannot be viewed from multiple office locations. QSI sales team is not honest about the product and tell the customers that Xrays are on the cloud and are in beta testing -- this has been in beta testing for the past 4 years, so our company still needs a sever for the Xrays.

Terrible company to deal with since they deceive you every step of the way

Very expansive and they will nickle and dime you for every small thing. For example, every paper you scan into the patient's chart they will charge you for it.
Every form your office wants to add, like an addendum to a Medical History form, for example, this will take forever and the special request has to be made to get this approved and then they will charge you again for it.
Any changes in the software are impossible to request and made since the customer service is very bad and people are not competent, so many small things take forever to accomplish

The company is very dishonest, slow to respond and expansive.

We regret we switched to them and at some point looking to get another system.

Bone-Headed System = Worst I've Ever Used Out of 6-7 Tried On Jobs

Nov 08, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Used by me as a locum tenens (temporary) psychiatric physician at a clinic where both primary care, psychiatry, and psychotherapy occurred. When I typed in a common diagnosis such as "Major Depressive Disorder," the software essentially asked me, every time, "Should this go on Axis I or Axis II?" If incredibly basic information like that was not even programmed into the system to begin with you can just imagine how INCREDIBLY TEDIOUS and time-consuming it was to finish any note on this system. It was incredibly UN-intuitive.