ServiceChannel

ServiceChannel

4 / 5 51 reviews

Who Uses This Software?

Leading retail, restaurant, convenience & grocery store brands. Specific functions: Facilities Management, Building Mgt., Real Estate, Operations, Finance & Banking, Healthcare, Logistics, Government


Average Ratings

51 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ServiceChannel
  • servicechannel.info/
  • Founded 1999
  • United States

About This Software

ServiceChannel provides facilities managers with a platform to source, procure, manage and pay for repair & maintenance services from commercial contractors across their enterprise. By providing a real time, web and mobile-based view of all service data, facilities managers drive significant ROI without outsourcing or investing in new infrastructure. Over 450 leading global brands use ServiceChannel daily to conduct business with 50,000+ contractors at 220,000+ locations in 76 countries.


Product Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Product Reviews

User Friendly

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and versatility.

Overall: As a corporate user, it is my responsibility to ensure field support and store staff understand how to use Service Channel. Because Service Channel is fairly intuitive, it make my job very easy... all staff members on every level are able to self navigate with little guidance. They mainly need the USER ID and PASSWORD and they are on their way. As many of us juggle multiple tasks and projects daily, this is one thing I rarely need to worry about.

Recommendations to other buyers: It is a great tool for communicating with stores or other end users. If just using internally, it helps to keep organized and a good tool for record keeping & history.

Best in Class

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Of all of the Platforms available for the Retail and Restaurant Industries, Service Channel is the easiest to use and provides the greatest transparency. Integrations with your current systems take time and planning to get it right, like with any roll-out; but once in place, Service Channel stands out because hours of training and webinars are not needed for users. Basic use of the system is pretty intuitive. We highly recommend Service Channel both to Clients and Contractors!

Service Channel

Mar 30, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The transparency that this software provides is one of its best features.

Overall: Service Channel makes it much easier to monitor, track and analyze our repair/maintenance requests. It keeps all the information regarding a work order in place with transparency to all concerned parties. The system allows for a cradle to grave process for work orders, from the generation of the request, through completion, invoicing and payment.

The system is user friendly and keeps information, both current and historical at your fingertips. Many of the features can be self-managed, allowing for changes and updates as the department changes and grows.

Great software, features, and network!

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Reporting.

Cons: Lack of easy access to advanced training for people within our organization without much coordination.

Overall: Service channel is fantastic. One of the most stand out features to me has been working directly with their programming team to both suggest improvements and custom spec files so the system works well with our other in house systems. They've got the best reporting capabilities of any similar platform I have seen and a huge network of vendors. They have helped is lower our overall r and m costs as a company.

MJL ServiceChannel Reveiw

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The service Channel platform has certainly enabled me to do "More with Less" and be more efficient in serving the facilities management needs of stores. Serves as excellent one stop spot to monitor all that is going on within entire store portfolio. In addition, reporting and analytics features have allowed for more accurate planning and budgeting. Great tool...Excellent support!

User Friendly

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for the facilities team and for the store team.

Cons: I don't care for the new invoice layout.

Overall: Over the past 7 years I've been with Tumi, Service Channel has expanded and refined the website and functionality within. On the front end it is a fool proof, easy to use site that requires little to no skill...there is value in that alone, especially when there are all levels of staff using the system. We have also recently expanded Service Channels use within our company with much success. From a managerial standpoint it has been a tool I could not do without.

Service Channel Use

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Service Channel provides an easy to use format to support both stores placing work orders, corporate to review and dispatch and also for vendors to work their end. Provides history to review when needed. As long as all use as intended, valuable tool for expense tracking also.

Easy experience for stores

Mar 24, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use once it is set up.

Cons: Changes to issue lists, trades, and providers can be confusing for someone that does not need to make updates regularly.

Overall: What we like most about the system is how easy it is for the stores to use and submit issues. It is important since there are often a lot of employees and not all of them can be trained specifically.

Recommendations to other buyers: Account reps and help desk have always been very helpful.

Best CMMS Platform out there!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive. Complete. Easy.

Cons: Provides a ton of information. More than we know what to do with.

Overall: We've been using Service Channel for five years now and I don't know how we'd get along without it! It's a very intuitive program and gives us more data in more ways than we could think of on our on.

ONe Stop Shopping

Dec 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service Channel has been a lifesaver for the past 11 plus years i have been using it. I have watched it grow into the system it is today

Vendor Response

by ServiceChannel on December 18, 2015

Thank you for your kind words - we hope to keep growing to support all your service automation needs for your facility!

You need to work on quotes, reporting, and integrations

Dec 16, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: ServiceChannel has been a great software for us to use. Its easy to navigate through the site, to check in/out, and to invoice. Creating our profile has been easy as well and I feel like we are able to be seen by customers in our areas for the trades that we handle.

I have concerns around your reporting KPIs. I myself found an issue with your system messing up the different time zones and we were getting dinged for not accepting work orders in a timely manner, when we were.
I have also reached out several times to the customer service team to ask questions about how the data is calcuated, for example, if a work order goes to quote rather than completed, are we graded negatively? Because that doesnt seem fair that I found a bad compressor rather than a contactor.

Your quoting system is easy to use but its not robust enough. I should be able to add multiple lines for equipment and different kinds of repairs and have the quote segmented that way, rather than having to build individual quotes for each option.

And lastly, is integration. The process should be MUCH less expensive and far more robust. With the technology age, there should be nothing I cant integrate with in one way or another.

Vendor Response

by ServiceChannel on December 24, 2015

We appreciate the positive review and constructive feedback. We value our service provider partners and are committed to provide leading solutions for contractors/suppliers in our industry. We invite your company to join our Regional Service Provider Committee to discuss how to improve the experience. In response: TIMEZONES issues were recently brought to our attention & corrected. The KPIs accurately reflect and account for time zones domestic and global. SCORECARD is intended to provide transparency and factual information of performance for both service provider and client. Service requests that require a proposal/quote will affect the FIRST time completion KPI only. This KPI was designed with this in mind & will rarely be 100%. QUTOES:Changes are being made to the Proposal/Quote tool to allow you to itemize materials/info to be added/propagated to Invoice. INTEGRATION:Monthly fee is industry standard, eliminates system redundancy & is proven to be very cost effective.

Intuitive and User Friendly!

Jun 19, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ServiceChannel is a great product that can really help streamline the services experience for both the client and the vendor. The amount of visibility and organization it provides is incredibly helpful. Additionally, the ServiceChannel team is extremely customer focused and continuously works to improve their product for all parties involved!

Vendor Response

by ServiceChannel on June 19, 2015

Thank you for writing a review on ServiceChannel. We appreciate your business.

ServiceChannel

Oct 22, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product for getting analytics. The company is very responsive and has a great customer support.