Who Uses This Software?

MINDBODY serves and supports small-, medium-, and large-sized salons globally.


Average Ratings

421 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $75.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MINDBODY
  • www.mindbodyonline.com
  • Founded 2000
  • United States

About This Software

MINDBODY salon software is designed to help you manage and grow your salon, from the front desk to the chair and everywhere in between. With a powerful set of tools at your fingertips, you can schedule appointments, securely process payments, manage staff schedules and prevent no-shows with automated appointment reminders. Plus, attract new clients and keep existing ones coming back with a suite of built-in marketing features. Enjoy more time to focus on what you love. Schedule a free demo today


MINDBODY Features

  • Appointment Management
  • Booth Rental
  • Client Management
  • Employee Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll & Commissions
  • Point of Sale (POS)
  • Recurring Appointments
  • Tanning Management

MINDBODY Reviews

Horrible!!!!! Total rip off!!!

Aug 18, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I didn't even finish the set up course to get the software off of the ground. I did not find any pros with this Company that could not be found with some of the other companies of this same caliber.

Cons: Most companies give you a 30 day trial. Beware because MINDBODY does not. They offer me 3 months at half priced; however, signed me up for a package that was double the price I thought it would be. It takes over a week to get an appointment with a specialist to help you set up, and the software is not user-friendly. After 3 months, I was still not utilizing the software. I tried to cancel for 2 weeks. Two days after I cancelled, they charged my card for another full month of use. There are other companies that are economical, user-friendly and easier to set up. I do not recommend this company.

Overall: None

Would love to find an alternative

Aug 16, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: MindBodyOnline is used across many studios so it is easy to use. It does most of what I want it to do but not necessarily without workarounds. I really wanted this to work but it's now getting my financials wrong and this is huge for me.

Cons: Very buggy. The phone app acts differently than the web browser application. It's making it nearly impossible to trust my appointments, sessions and payments for clients. I run my studio with the mobile app and it's getting increasingly challenging. As I am a small business, I feel that I don't have much weight to influence positive changes to the app through customer support. I've been told it's because I'm on an entry level version of the app and that if I upgrade I can get what I need. I don't feel that spending extra money after experiencing ridiculous price hikes over the past 2 years will help. I am desperately looking for an alternative to run my business. I've tried several times to talk with customer support and they are always very friendly and try to be helpful but I think they are limited to how the company is being run. I was told to email the CEO directly, I did that 3-4 times and my emails went unanswered.

If there is anything I can tell you not to use:

Referred by Relationship- It mixes packages and false payment information between those two clients

Booking appointments by mobile app- It allows you to book and it automatically takes sessions from their package and reserves it for that session. When you check how many sessions they have left, it's not accurate because it already reserved these sessions so it looks like your client is due for payment when they are not. The web app does not do this!

Overall: It was relatively easy to setup and get going but I wished that I had more alternatives to test before putting my entire business on this. I am seeking an alternative.

Easy to learn. Lots of customizable options.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Love how customizable it is. Everything is tailored to our needs. Easy to learn and get set up. Tech support is awesome and super helpful.

Cons: Going from an installed software to cloudbased is a little tricky. It's slower than what we're used to.

Overall: Cloud based makes it easy for our stylists to access their schedule wherever they are. We LOVE the app.

expensive. year later and its still not fully operating even with mind body help

Aug 07, 2017
5/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: that you can customize your own soap notes, text reminders and have multiple locations but its effin ridiculous that its still not up and going

Cons: i can't block times without remembering to click hide from patients. why would i want by default me to put down a personal note everyone can see?

Overall: none so far. I'm giving it one more go before cancelling it

We have had Mindbody for over six years now and love how it we are better able to serve our clients!

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The ability to track our success. The ability to offer our clients online service. The customer service is AMAZING!

Cons: I don't have any Cons at this time. If there is a problem, Mindbody fixes it immediately!! Happy Happy Happy!

User-friendly, I've been using for 5 years and I think it's great

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like all the options that are available - I can turn on and off according to what works best for my business.

Cons: Reports can be a challenge and confusing, but attending MBU has helped. Over the years support has been tougher to get a hold of-but it's still timely and effective (just not as quick as it used to be).

Everyone is super friendly & so helpful, the program is way deeper than I realized.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Details, so much info is available for reports. It helps with marketing, using the emails, also monitoring prices through reports.

Cons: There are some limits, like what's available or not available on the app. There also seem to be commands or options with similar names, sometimes figuring out where I want to go in the program can be time consuming.

Overall: I learned what business needs to improve on, where I should be focusing

Comprehensive but rather complicated technically

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The variety of reports contained within the software allow for significant tracking of sales, marketing, staffing, and attendance metrics to mention just a few

Cons: The software has numerous redundancies within the stacked menus. This creates confusion about where is the appropriate location to go during on boarding.

A lot of capabilities but a lot of room for more

Aug 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I love that we can track every interaction we have with our members. We are able to have a continuous relationship with our members solely based on our contact logs and every person that follows up can use that contact log to keep the relationship strong.

You are able to track EVERY aspect of running a business, from revenue to member activity. One program to rule them all.

Cons: There is so much and if you aren't in MBU then you may not have the ability to utilize all aspects to their full capacity.

Overall: I am able to fully commit to member relationships based on what is available to me thru MBO. I am able to contact and connect with every member and track that interaction. Once we transition to memberships on the program it will be nice to have ALL information in one system instead of toggling back and forth between multiple.

User since summer 2015. Awesome customer support!

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it helps me track my KPIs so I know the health of my business. It's easy to train staff on the system, too.

Cons: Some pieces are not intuitive and sometimes the system is slow to load. We've also had some issues with the branded app.

User friendly, detailed reporting, info at your finger tips!

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Detailed info about your business is accessible anytime, and from wherever you are. You can always be connected to your business!

Cons: There are a few tweaks that need to be made and items that need to available for appt based businesses. I wish I could personalize the site a bit more. Also wish that the size of business/ volume of business was considered when pricing is issued both for branded app and software.

Overall: Better tracking of retention, sales, and all other KPIs.

I love MindBody

Jul 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I appreciate the versatility and organizational structure for class listings and client profiles. My favorite features are the mobile application and the client self check-in that I run from an iPad.

Cons: price for nonprofits, more significant discounts should be offered to organizations who don't focus on revenue

Overall: Payroll reports, clock-in feature and client management.

It's like having a personal assistant or a business manager, gives me peace of mind.

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The easy of use and the customer support. I use online chat all the time, and it's great knowing that instead of fumbling around and trying to figure out what to do, I have someone who can walk and talk me through every concern, so that my clients get professional service each time.

Cons: As a start up small family business, we struggle with the cost of this. And the accelerated software is a huge cost which we cannot afford, but I wish there was some sort of packaging that makes it a bit cheaper.

Overall: The only software I need to run my business professionally, which takes care of my clients.

We use this for our yoga studio. it has a lot of functionality but also is very challenging to use.

Jul 28, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: I like that you can do almost anything with it. it gives a lot of options that can fit any business model in the health and wellness industry.

Cons: There are some basic features that can be challenging to use such as making sure workshops are set up the right way. Recently, we overcharged a client because the screen was hard to read and understand on that client's account. We figured out ourselves that the client had been potentially overcharged. Even customer support wasn't able to figure it out.

Overall: a lot of functionality. the ability to do many things in one place.

For the sake of your sanity, stay away from this company

Jul 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: That I cancelled it. I'd like it if I got my money back. I like if they told me it wasn't suitable for my business, before I signed up and they took my time and money

Cons: It's ridiculously complicated and time consuming to set up. A trainer calls you once a week with a 45 minute tutorial, it takes weeks to set up and seriously wasted a lot of my time and patience. After all the time and trouble, mine couldn't be set up, as my business is in various locations. I explained this to them, during their sales pitch. They could have told me it wouldn't be suitable for me, before I signed up, I had explained what I wanted. I went thru weeks of nonsense with them. If you call them, you'll be passed from one operator to another, I was on hold today 1 hour. I had to cancel my subscription with them. And then, the final kick in the teeth, they're keeping my money!!! They've done nothing but cause me hassle and they're getting paid for it! I'm beyond disgusted. I wonder how many other business they promise a service to, can't deliver and then keep their money.

Overall: I'm so stressed out with dealing with them today, that I'm off to get a bottle of wine

Love it!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The scheduling options, the room options. I was able to adapt it for my equestrian business and works wonderfuly

Cons: Sometimes it crashes, I think it just needs more work on test runs etc in order for it work 100% better

Awesome! I've been impressed from day one with the softwares ease of use and customer service. The

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The functionality and constant updates help keep my business running smoothly. The culture of the MindBody staff makes you want to work with them!

Cons: I wish we could choose between multiple merchant services providers to keep rates more competitive on credit card processing.

I am in the process of building out my studio and MINDBODY® has been so instrumental in my success!!

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The software is very user friendly if you know where to find everything - that's why I recommend going to a MINDBODY® University Event!!! Game changer!!!

Cons: In all honesty, I haven't found any kinks in the software that bug me that much yet?! The fact that I'm not an expert is what I like least, LOL!!!

Overall: An entire community of support and like-minded individuals!

Amazing

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The Pro is the Company and its VALUES. Mindbody's passion about health and wellness education. Changing the world one person at a time thru health. Their desire to provide a platform for the small guy to manage their business and have the time to take care of the most important asset--people.

Overall: It changed my business

I love that support system includes the care of the wellbeing of our business.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having events like MBU and MB BOLD that bring the other businesses and experts in our industry together to allow us to share and support one another. Without this support, it would make our business harder to run and manage. MB One is going to be such an asset to the business in keeping us connected to help each other.

Cons: Having the ability to create custom detailed reports to fit the exact business model we run. We do get what we need from the reports system. Customizing to our particular needs would be even better

Not the best

Jul 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It does what is it supposed to. Schedules appointments. Point of sale. Same as any other scheduling software

Cons: Extremely over priced. The software is not too easy to use. Does not work as well as other softwares. Clients did not like the online booking

Overall: None. Pricing was ridiculous. Wasn't easy to use. Vagaro is a much better program

Vendor Response

by MINDBODY on July 20, 2017

Hi Kimber- Thank you for sharing your experience with MINDBODY. We'd like to know details about what made the software difficult for you to use. Could you send us an email at reviews@mindbodyonline.com so we can share that with our User Experience team?

Constant price increment, technical issues and unfriendly staff!

Jul 14, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to operate, lots of features! Nothing else to say really, can not think of anything else, not happy overall and def not worth the money I pay

Cons: Lots of technical issues, constant price increment, very unfriendly staff! The app crashes all the time

Vendor Response

by MINDBODY on July 20, 2017

Hi Ati- Thank you for sharing your experience with us. We'd like to have a member of our customer service team reach out to you. Can you send us an email to reviews@mindbodyonline.com sharing more about your experience and include your MINDBODY ID?

Everything You Need

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: We use the MINDBODY App at the yoga/barre studio what I work with and it makes booking classes SO much easier. It also takes the time out of taking payments from our members because they can purchase memberships and passes right through the app! Our clients also love that the app syncs with their Fitbit and can show calories burned and heart rate information from the class!

Mindbody is a great way to manage group exercise classes.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Online Registration for group exercise classes. Members can register for a class online and not worry about showing up to and the class being full.

Cons: Not really a con, but some people simply do not like using computer and need a better way to incorporate people showing up and people signing up online.

Overall: Directly communicate with members based on their interested and use of our facility.

Not accessible and very expensive

Jul 08, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Customer service is very kind and assisting you to get a job done. If they don't know how to do it they are very proactive about learning how to do it even though it may take you being on the line with them for a really long time. But they are really nice people.

Cons: The 20+ minute wait. The phone system that doesn't call you back. The lousy music you have to listen to when you're online waiting. The price is exorbitant. Now if you have a problem, and you get up to do your scheduling and billing earlier than 8 AM , you may not be able to get into your account because other countries don't have the security information needed to properly assist you . So you got up early for no reason at all. And then you're working all day long with clients and you have to take your lunch break or time you don't have to call MindBody and then you sit on the phone for 20+ minutes.

Overall: It organized my billing and scheduling. That's very helpful. It makes it easier to find reports. However now that I do not pay the high dollar amount I do not have access to many of those reports.

Vendor Response

by MINDBODY on July 12, 2017

Hi Gigi- We've looked into the case you referenced about our team being unable to help you and we've asked someone to reach out to follow up to prevent something like that from happening again. While we do offer 24/7 support, there are some specialized teams that are only available during limited hours. We are actively working on improving this experience for our customers, and appreciate you sharing your feedback with us. Please let us know if we can assist you with anything further by emailing us at reviews@mindbodyonline.com

Horrible... stay away!

Jun 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: membership restriction
payment on account
Italian consumer online portion

that's all... nothing else to say

Cons: everything!
* Constant price increase
*basic level gets you nothing to do the basics for your business
*contract only single item entrance
*reports: I cannot get reports that are required per the law in Italy at the basic level. The report is a basic sales report broken down by tax category. Again, this is a requirement per the law in Italy.
* MBO Lies and doesn't care about improving things it need to get compliant to sell in certain countries. They are aware but do nothing about it. It is highly frustrating
*was sold the Pro level initially even though I didn't need 90% of what it offered and was told the MBO app was available in italian. It was a lie. After I bought it, they said 1 month and it would be available. 1.5 years later and it still is not available.

MBO is not a viable option for CrossFit boxes. I do not recommend it for small businesses or a CF Box. You will waste hours for nothing. There are better systems for less money.

Overall: none

Company was great until they started marketing competing services when members were scheduling.

Jun 27, 2017
1/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support

Pros: Popularity of program but now they are all about making more money not serving their clients and advertising serves for others.

Cons: Customer services. Again they started marketing similar services to my members and trying to take them away from my club. They also are resisting my endnof service agreement when they changed their services.

Overall: Scheduling

Clunky software and poor service when something goes wrong.

Jun 27, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The app works really well. That's unfortunately very hard to find. Though it functions well, it was still really limited in what it could do.

Cons: Ease of use web forms is key to gaining new leads online. Mindbody requires an outside source to even get forms on a website - you have to use healcode. Healcode breaks dowm a lot. Then, even after someone goes through the form process, it's not easy for the lead to navigate the mindbody website for the first time. I received many complaints about this.

Overall: I tracked client attendance and payments.

Issue signing into classes

Jun 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use! I Love that you can see where you are on the waitlist and all the classes avaible.

Cons: Hoping MINDBODY WILL help with this issue. My sister paid for a membership at the gym but now she wants to get a MINDBODY account to sign up for classes online. But when she goes to sign up for classes the app thinks she hasn't paid because she didn't use the app to pay for the membership. Is there a way around this Issue?

Vendor Response

by MINDBODY on June 27, 2017

Hi Makenzie- Can you send us an email at support@mindbodyonline.com so we can take a look at this for you? Thanks!

great !

Jun 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: MINDBODY's scheduling features offer a great deal of flexibility, with the ability to set staff permissions, assign classes, clients, and tasks to specific staff or rooms, and offer a number of different products and price points to potential customers. Once you've assigned the appointment to a staff member, you can view the entire staff's scheduling on a columnar chart and easily edit appointments with a click or a drag

Cons: MINDBODY is a comprehensive piece of software, with numerous tabs and features to navigate. Many users complained that MINDBODY was overly complicated and difficult to use

Easy to use for finding studios and deals in your area.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can use Mindbody to sign up for all of my favorite studios and that the app informs me if my membership has run out.

Cons: I wish that I could select a class time to sign up for for mutiple weeks in a row just by hitting one button.

A shocking experience

Jun 15, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: We thought the software looked great and felt it would really help, the salesman was brilliant, and a stranger to the truth

Cons: Sold a dream, which failed to come true, do not buy, They are rude, no customer service, no support, everything was our problem, they came back and asked for extra money every time we spoke, the system does not work, we had to give up and now don't use it, it is absolutely rubbish supported by the rudest people possible. We complained in writing, no response was received, we lost a lot of money over this shocking experience.

Vendor Response

by MINDBODY on June 19, 2017

Hi Ludovic, Thank you for taking the time to share your experience with us. After looking into your account history and your feedback, we'd like to speak to you to learn more about how we could have improved your experience. Could you send us an email at reviews@mindbodyonline.com with more details about your experience so we can share them with our support teams?

Clunky, counterintuitive, expensive

Jun 14, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: This software has a lot of features and is very comprehensive but the ability to use the features is stymied by its difficulty of use

Cons: I have never liked using this software but once we implemented it I felt trapped. I find it difficult to use, slow, it has an ugly interface and it's just very expensive for what we use it for.

Vendor Response

by MINDBODY on June 19, 2017

Hi Luke, Thank you for taking the time to share your experience. We've shared your feedback with our Customer Support team and someone will reach out to discuss your feedback and how we can improve. Please let us know if we can provide any other assistance by sending us an email at reviews@mindbodyonline.com

Exhilarating, Exciting, Intriguing, Fun

Jun 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The versatility is what really stands out to us, being able to leverage the software in ways that help us grow and adapt

Cons: The very few limitations in regards to how we operate as an arrivals based business (MindBody Express App specific)

Overall: It runs everything for us from front desk schedule, payroll, our sleeping rooms, client tracking and payment processing.

Mixed feelings regarding Mindbody

Jun 07, 2017
4/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can do so much in just one place it makes it very convenient and useful and does indeed save time.

Cons: As a user it is very frustrating to not evening be able to see booking prices without creating an mind body account!

Best software ever!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The online scheduling and automatic payments make running a business extremely easy. I was able to customize the software to my business. This software has saved the business more than the cost of use.

Cons: The hardware should be able to be set up as part of the monthly payment. I would own all of it instead of none if this were the case.

Overall: Online scheduling, client control, and automatic payments are on top of the list.

Trying to Quit, Not Worth it. Just like Cigarettes.

Jun 05, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use, since it is very basic.
Tough to quit, since they don't return calls.
Easy to sign up, still trying to quit.

Cons: It is very basic.
It is expensive.
The mindbody community is not a selling point.
Not practical for a sole practitioner trying to keep costs down.
You are better off paying a higher percentage per transaction. (+1.5%)
All other components can be provided for free and with better charts.
Customer service is my biggest gripe with them.
VERY tough to get them on the phone.
To this day I am trying to get a hold of their department to cancel my subscription.
Which conveniently for them operates on a separate schedule (closes at 3:30pm PST)
Today for example I called in and waited for 4 hours (until 3:30) with no call back.
Tomorrow might be the same. Woohoo.

I put mindbody in the same category as COMCAST.
That is pretty bad company to have.
Easy to get in, like pulling teeth to get out.
Nothing inspires less confidence in a user than that kind of membership model.
It will not serve them well, and I will refer away from them when possible.

The software is good, but I feel like it could be better.

May 31, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that the software is easy to use for every day tasks like scheduling appointments, etc. I also like that we've been using the software for several years so there is a lot of data to geek out on.

Cons: There are a lot of unresolved issues/glitches with the software. 50% of the time when calling tech support the person lacks the knowledge to assist with the issue or gives a generic "it's a known problem, we have a work order in to fix it". Many of these "work order" items have yet to be fixed (some existing for 8+ months). My concern is these issues reflect poorly on our business as our customers assume it's a Gymnazo error not a Mindbody problem. We are very client oriented and want to give our clients the best experience here at Gymnazo, this includes the easy of scheduling.
Another concern is efficiency. I run the KPI reporting and it's a long mundane process to gather all of the information we need for our business meetings. I don't trust the Mindbody reports and feel that I am constantly auditing them to ensure we have accurate data.

I love the ease and price of the software. Clients love it as well.

May 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Broad scope of functionality - scheduling, sales reporting. MBO is not just a software system. They are about helping the business with all things related, i.e. marketing, staffing, etc. They are consistently working on the next best enhancements!

Cons: I wish there was an easier way for family reservations, a one step process to select the family members and schedule them with 1 click.

Overall: Reporting, business overview of what's important. We are a small studio so having an easy and reliable scheduling system is a must for our cycling classes.

Mindbody is great for booking classes especially since so many consumers already know how to use it.

May 29, 2017
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That most consumers already know how to use it. I also like that there is a retail aspect to it.... so it's nice to be able to keep my client's classes and retail purchases all in one place. The apps are great as well.

Cons: It's not intuitive. The retail part of the software is hard to use and very time consuming when it comes to entering in new products and inventory. Also, the cost of CC processing is crazy expensive.

Overall: It allows my clients to easily book classes and purchase classes.

Always happy and surprised with the level of care this company provides

May 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to use and how much I'm able to learn about my business through the data that is collected

Cons: There are some features I wish they offered like the ability to map my clients out for marketing purposes.

Overall: The ability to interface seamlessly with my clients, to understand what they like most about what I offer and to alter my offers to cater to that.

MindBody is a complete solution for Wellness, Spa, Yoga, and Business Management

May 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is excellent for both appointment and class based businesses. MB has excellent features for many different industries. It is by far the most feature complete system available. There are constant improvements and MB cares about its base. Changes are thoroughly tested before being released. A rich partner network allows you to expand functionality in many ways. Mobile apps for both the provider, owner, and client are available. Mobile solutions are easy to use. Reporting is easy after some training.

Cons: MindBody's insistence of not making their consumer mode mobile friendly is fairly annoying. Reporting interfaces are inconsistent although I understand it is being rewritten and made more consistent. There is a steep learning curve and your success as a client seems dependent upon the person who did your initial setup. There is little consistency in that arena.

Overall: The software manages all aspects of my business. I run both an appointment based business and class based business from the same instance. The ability to easily separate my revenue streams is pretty handy.

I've used mind body for over 6 years. I think it's what most businesses in the fitness industry uses

May 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Lots of features to help us stayed organized! It's easy for my staff to use, and it's great that clients can access their account info online.

Cons: Long wait to talk to tech support! It's expensive, I was fine with what I was paying at first but I've been a customer for 6+ years the price went up a lot over the years. I really wish that the old existing customers could lock in their rates. Honestly with recent monthly price increase it's more tempting to shop around and find another software that has the same features for a better value.

10 year experience with MB - still using it.

May 26, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pay reports, booking, auto-emails, MBU, staff customization, price doesn't increase with users. Ability to run two locations.

Cons: User interface.
No HTML receipts.
Limited customization.
Random glitches.
SOAP notes
Support can take forever - especially in a crisis

Overall: Runs our business!

my experience was quite bad. although when i finally got to talk a person they where very hepful

May 25, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the phone app, it was easy to use once set up, and the satff when i finally got to talk to them where excellent,

Cons: the cost of not being able to trail before buying, how hard it was to talk to anyone on the phone. even trying to cancel my subscription was extremely hard.
the software itself was hard to use and confusing. once again the whole experience was stressful and expensive and a complete waste of time.

Overall: none, i learned that i dont like it

I have been a client of Mindbody for 11 years!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I have become pretty good w/ using it over the past 11 years. Its definitely a complete solution for anyone running a business & looking for a way to autodial your clients.

Cons: The price is getting way too high versus competitors software such as zen planner. This may be my last few months using this software due to the price.

Overall: Auto Pay, Scheduling, Midbody Express app. Are all great features. There is so much more but those are the things that I use most.

Mindbody has made life in our studio easier.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use for clients and staff. Tracking of payments is easy. Customer support is outstanding, especially calling in off hours.

Cons: Inability to back date payments. Staff will not give up control, works better for classes than personal training sessions.

Not impressed with mind body, payments took 10 days to clear and price was increased with no warning

May 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the engage app but it has limited capability with billing clients so if you want monthly subscriptions paid through this it's not possible.
I like the express app and how it takes payment with ease.

Cons: Liability waivers and forms are limited.
Payments processed by card took 10 days and 8 months of fighting about to get time improved.
Reports are limited when you need to analyse attendance
You have to pay per location
There are 3 ways clients can login and book your sessions and it confuses them, mind body engage, heal code widget and mind body app
Many clients had issues booking and paying on the engage app
The monthly price was increased with NO warning at all, this has made me decide to move on

Overall: An all in one system for my business

I used mindbody for scheduling and payment processing for over a year.

May 16, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It made scheduling client appointments easy. I really liked the auto email reminders that were sent to the clients.

Cons: Very expensive. I don't like that they billed at the end of the month for credit card fees instead of taking off the top. They also continued to raise my rates often.

Skip this overpriced, poorly designed software.

May 16, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The actual customer interface is pleasing to look at. Customer support had a fairly long wait most days, but when you did get through to someone, they could usually solve the problem or let you know there was nothing they could do to help.

Cons: I was contacted by a Mindbody sales rep who said their software would be "perfect" for doing online reservations for my business. I'm more than a bit disappointed in their software. This is a classic example of a very poorly designed system that has been endlessly fixed and patched.

Here is my biggest complaint. The software allows a client to purchase more seats than what are available in a workshop scheduled for a particular date. CAN YOU BELIEVE THAT AN ONLINE RESERVATION SYSTEM ALLOWS MORE SEATS TO BE SOLD THAN ARE AVAILABLE? Really, it's true. It is really and unbelievably true. Happens to us week in and week out and I have to call customers to apologize and fix the mess.

Every month I have to schedule my classes and get them into the system. Because the software is so clunky, it takes a lot of time, multiple screens and it is prone to errors. I've recently switched to a new software system and what takes me 10 minutes now used to take me an hour with Mindbody.

Training employees to use the system is extremely difficult. I finally gave up and just did the work myself.

Their latest 25% price increase had me running for the door.

There are other reservation systems out there that you can find on this review site. Don't waste your time with this one.

Vendor Response

by MINDBODY on May 19, 2017

Hi Richard, Thank you for sharing your feedback with us. We have been experiencing a higher than average call volume and have been actively working on improving wait times, including launching a 24/7 support Twitter account. We'd like to hear more about your feedback about your worksthips being oversold. Can you send us an email at reviews@mindbodyonline.com detailing your experience so we can investigate? We know that you have many options for business management software and we appreciate that you tried MINDBODY. We wish you and your business success.

seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.

May 15, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

Cons: Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

Overall: I know now what to look for with a company. This is totally not a company I would do business with again. EVER.

Absolutely hopeless system if you live outside of the USA or live in the Australasia Region

May 12, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Cloud Based system with a huge reporting repertoire but as a result it takes a lot of training and trial and error to get what you need

Cons: It's too USA customer centric for a truly global system. Scheduled regular maintenance needs to be staggered around the world if you run a global cloud-based system. Trading hours can be affected for hours in Australasia in particular.

Customer Support is awful. I would give it a zero if I could.

May 10, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Visibility to customers
Only Software that has as many features and reporting options
Links to App and Website

Cons: Customer Support - can't seem to get anyone to talk to me
Very expensive and keeps going up
Not user friendly
Don't need all the features that we get charged for

Do not get this software

Apr 27, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Mindbody support is the worst. When you send a live chat from your computer it takes 8-10 hours to respond and then they are rude and tell you they can't help you. Sent in a phone request call back at 9:00 am and got a return call in the middle of the night at 12:30 am! Missed the first time they called and got a nasty response that they tried to contact us and we were not available. We submit for another call back and it comes in the middle of the night again!! We actually got out of bed to speak to them afraid we would never get a call back again. It is expensive already and then they raised the prices by and kept having their sales department call me asking me if I wanted to sign up with them? They didn't even know I had the software???! They care about the dollar by signing up way to many accounts and not fixing their problems. The system is slow and goes down with no word on when it will go up because you can never contact support. Look elsewhere.

Helpf customer Service

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many options, can personalize your preference.

Cons: To expensive.

Overall: Customer service hot line was very helpful. I had trouble to use it, as it has too much functions I dont need. They ended up removing most of the funtions

Not bad, but can use some work

Apr 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The support is great with MBO, and changes actually DO get implemented when you suggest them. However, the app is often clunky for both users/clients and for staff. The UI is not very intuitive, and you often end up having to find back doors in order to figure out ways of doing certain things. As an instructor I do find it useful, and I love being able to sign clients in easily and the scheduling functionality for studio spaces and booking private lessons. Mixed bag. Mostly I have issues with the UI and how it feels to interact with at times.

Great Scheduling Tool

Apr 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple and clean user interface is well organized.

Cons: N/A

Overall: I use MindBody to organize and search for yoga, pilates and fitness classes in my area. The program allows me to book classes and pay directly from my phone. I really like the favorites feature as it allows me to quickly access the gyms I frequent and compare their schedules for the week. I find that the program keeps me accountable as once I've booked classes I get frequent reminders prior to their start. Overall the program is sleek, streamline and easy to use.

Recommendations to other buyers: N/A

DONT DO IT!!

Apr 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Nothing

Cons: Everything

Overall: I absolutely do not recommend Mindbody! First off their system is complex and not user friendly and if you're a small business owner, time is not something you have a lot of. The "training sessions" you're required to do are time consuming. The sales team will do anything to get a sale! Even if it means lying to you about their product and services. Not to mention, they charge a large upfront cost and once you finish the "training sessions" and you learn that the product is not for your business, they will give you the run around and will refuse to refund you! Their left hand doesn't know what their right hand is doing. For instance, they purchased the company HealCode that constructs the branded web tools for Mindbody. So inorder to get a widget on your website you have to go through their HealCode Web Tools. HealCode has all of these beautiful widget layouts that they advertise but they don't offer them (false advertising). I spoke to atleast 4 different technical support agents and all of them state that all widgets need CSS coding to make the layout beautiful. But if you specifically asked the sales team this, and they say CSS is not needed for customizations, then they are lying! I cancelled my subscription exactly 2 weeks after establishing the account. I've been going through hell to get my companies money back. I even submitted a complaint through the BBB. Mindbody keeps trying to offer a discount or a credit. And to believe I was so excited to do business with them is a disgrace. They have too many point of contact representatives, too many emails, too many steps, it's just not user friendly. Instead I've decided to go with Schedulicity, and it's the best decision for my company and employees. I will leave my review on every site possible.

Vendor Response

by MINDBODY on April 21, 2017

Hi Jasmine, Thank you for sharing your experience with MINDBODY. Our Terms of Service do state that all services must be paid for in advance and are non-refundable. In regards to your concerns about needing to code your own widget, our branded web tools do require CSS coding, but our team is equipped and able to do that coding for our subscribers. We do see that you were able to cancel your account with us on March 30 and we understand that you have many options for business management software. We wish you and your business success, and if there is anyway we can help you in the future, please send us an email at reviews@mindbodyonline.com.

Overall Mindbody Rating

Apr 16, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and good options to choose from

Cons: Not all features are available for all regions

Overall: Its a great software and the support is great. Unfortunately some important features are not available in my region and sometimes, requests for functionality upgrades / repairs take too long to be implemented, if ever.

Recommendations to other buyers: I have submitted some ideas / requests for change / recommendations, some of which were introduced by others whiles ago and some new ones but noticed that many of these take too long to be recognized and actually implemented. I believe more credit can be given to these as we would not post something if there was not need for it.

Good but expensive for a small business

Apr 15, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Overall you are a good product and you do the job. However as a very small business owner trying to start a business by paying just so I can have the ability to email my customers feels like you don't respect us small business. this is what I tell people when they ask my opinion about mind/body

Mindbody support

Apr 15, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Tracks number of classes ( except if you start sharing accounts)
Charges clients
Gives the clients a platform to see the schedule and sign up

Cons: Doesn't show memberships options on apps
Doesn't have solutions for end of month memberships trying to sign up for classes
Support is terrible
Customer service is terrible
Takes to much time to get in touch with anyone and if emailing no one response back

Overall: As of late the worse customer service experience I have ever had from a company. Especially a company I am actually paying for services from. Having major issues since march 20 and still cannot connect with support... my system was not sharing memberships properly and not pulling from the clients it was sharing with. Because of that I had clients going over in sessions costing me a lot of money. When I spent hours of my time to look through everything I found research that did not support what I was being told from the mb team. When I called them out on it they stopped responding to me and still haven't responded... march 20th was when I sent my 1st email response back... that person still has not responded back to me.. I've sent several emails and still nothing. Finally last week I received a response from another tech. But I was actually dealing with someone higher...

There are other issues I have with the system that I can deal with, but the low customer service and support is not.... I now have major issues with my clients membership sign ups after each of their months and the support to fix it if you can is not there and I have no more time to waist on the phone with tech support people who don't know what they are doing... I get different answers every time I call or they don't know what to do or can't do anything...

worst experience

Apr 15, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Versatility

Cons: Customer support & management

Overall: it's not ok to lie to clients just to keep them on hold and paying. due to new regulations EU studios needed adaptations and modifications of invoicing procedures. we never received an honest "sorry, that won't happen". we have lost time, but luckily found a great fit for us and other studios. what a relief not to be in their game anymore.

Terrible Customer Serive

Apr 14, 2017
2/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great functionality

Cons: The worst customer serive I have ever experienced!

Overall: I have been a loyal customer for over a year now and mine body's customer service is absolutely terrible. Numerous time I have waited 45+ minutes on the phone before hanging up. Their customer support team are shocking. I have been over changed alot. I have tired to call numerous times and send two email, with no reply. All they worry about is debiting your account then avoid any contact with the customer after that.

Frustrating and confusing

Apr 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Hard to use hard to get help and even harder to cancel. Complete waste of time and money. I truly regret trying mind body

Used to love it but price became way too much for my budget

Apr 12, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: This is great for bigger businesses, but not very many options for small businesses. Used to be way more affordable but over the years, they'd increase their price each year. I handled it fine until they jumped the price even higher.

Fantastic Software!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of functionality.

Cons: Seemingly odd transaction fees for the Merchant Account department. (No real clarity on what qualifies as a "non-qualified credit card" so an additional percentage is charged for those transactions.)

Overall: I love using Mindbody for my small massage therapy practice. I have no employees, so I don't have need for some of the great features they offer, but I know those features are fantastic for the businesses that do have employees.
I use Mindbody for online booking (my clients can conveniently book themselves), automated emails to welcome new clients, confirm appointments, and send happy birthday messages, and I use the Mindbody app to schedule, checkout clients after their treatments.

Their customer service is ALWAYS amazing; I have yet to have a bad experience when I have a question, concern, or issue to be addressed.

I highly recommend Mindbody for your business management software.

Recommendations to other buyers: To be fair, I haven't used any other booking software - unless you count a hand-written planner, but that's because I've been so happy with Mindbody.

Worst Company Ever!

Apr 08, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: price increases without any notification

Overall: Another bullshit price increase! Apparently emails were sent out months ago. Yeah right! I never received and email before the last $10/month price increase. Nor did I receive one before this $30/month price increase. I would have most certainly noticed an email with a subject line mentioning a price increase. I find it strangely convenient that there was no mention of the price increase on my next bill when I called to cancel and was told that I had to give a 30 day notice to cancel. And then the very next day a charge to my account from MINDBODY for not $95, but $125. WTF! Are you F(^$(*ing kidding me! This is the worst company ever!

Recommendations to other buyers: Keep on looking!

Pointless for any tech savvy person-terrible customer service.

Mar 27, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: After requesting a cancellation of my account I did not hear back for a month from mindbody. They are usually too busy to answer when you call and so you leave your information in order for a call-back. Not only did they get my name wrong in the message I received two weeks after my initial call, they also didn't pay attention to my email that I sent requesting info on how to cancel my account. I'm also a student and let them know I needed to be reached at a time when I wasn't in class,which I told them, and I still received calls during the exact time I told them not to call me. My billing is set up to be paid at the BEGINNING of each month (so in advance) and I've had access to their software for only two months. When I finally was able to request a cancellation I was told they would pro-rate a bill for the third month. I am still in my second month only, which means I should not be billed a third time and now I am in a battle to stop wasting money on this inconsiderate and pushy company that makes false promises that guarantee promotion and money for and to your company. I should never have purchased this software- WASTE OF MONEY! They wouldn't even let me consult my wife upon ordering a package because they felt I wouldn't return their call. For a company demanding trust l, they have certainly lost mine. If you can keep track of your on clientel and are savvy with a computer even on a basic level, the service is convenient but not necessary in any way. Lack of attentiveness to details, abrasive manager in sales, terrible customer support, formless business hierarchy.

Vendor Response

by MINDBODY on March 28, 2017

Hi David- Thank you for taking the time to share your feedback with us. We see that you were able to cancel your subscription on March 22 and would like to look into your experience cancelling our services. Could you forward the email you sent requesting information on how to cancel your account to reviews@mindbodyonline.com so that we can share that with our team internally?

All in all, excellent!

Mar 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I'm able to schedule my clients' appointments with ease and promptly.

Cons: The Merchant account necessary for taking credit/debit cards seems to charge a higher percentage for typing in the card number (which is a requirement when the crappy dongle won't properly take swiped cards - they're working on the issue though), and a higher percentage for "non-qualified" cards, but nowhere does it stipulate what that means, so I feel like I *could* conceivably be being charged for random charges. I trust MBO though.

Overall: Overall, the Mindbody, Inc. software is pretty great! I don't have need for every single function that MBO offers, but the ones I do use are constantly upgraded and improved - but not in the FB kind of way where it changes so drastically each time it's updated that you can't even follow the improvements).

There are still a couple small features that are still a bit buggy, but keep in mind that 90% of pretty great software is so much better than 0% of perfect software (as in, it's never launched because every bug isn't completely gone yet). And when I mention any issues I have with their customer service, my concerns are handled promptly and professionally. (And I know that a few of my issues are already being worked on by their developers, so pretty soon, it will no longer be an issue.)

All in all, excellent business management software!

Recommendations to other buyers: If you need help managing and organizing your business, MBO is the way to go. I can only speak to its small business/ sole proprietor capabilities as that's my current position, but it's pretty great for what I need done.

MindBody are money hungry and are not supportive.

Mar 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Customer service is awful.

Overall: MindBody's sales reps will call you incessantly to set up your account offering you everything under the moon, but as soon as you become a client with an automatic billing payment, they lose all interest in you and won't support you. Furthermore, they will change your billing amount without any notification and then make it impossible for you to talk to a real person about the increase. And not just a small increase - nearly 70%. BEWARE

Mindbody Revolutionized My Business

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The client interface that allows clients to connect to my business 24/7 and buy and sign up for classes.

Cons: The capabilities are so vast that sometimes it is difficult to find out how to do things within the back end of the software.

Overall: I have a very small group fitness business. Before Mindbody I spent a lot of time trying to find clients, keeping track of client payments, and wondering whether clients were going to show up to class or not. Mindbody revolutionized my business. Not only did they automate all the tedious accounting and bookkeeping tasks I was doing manually, but they also accelerated my business beyond what I thought was possible -- bringing me new clients by the dozens. I was able to sell classes online 24/7, instead of being limited to accepting cash and checks at class. Their software also incorporated so many automatic features like reminders and client retention tools that I simply didn't have the time to do manually. And of course with the Mindbody app I am able to look at class sign-ups in real time, knowing which clients to expect in class -- giving me the opportunity to tailor classes to my clientele. I am thoroughly impressed with Mindbody and would highly recommend it to any fitness business.

Disappointed Customer

Mar 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: We have been using Mind Body for one year. In the last month they changed their customer support system and jacked up their prices. This product is pretty east to use - on the set-up end there are a few too many steps, but from a daily use perspective it is very easy to use. Mind Body is a speedy program (which we love) and it as only gone down 3 times (briefly) in the one year we have used it. The reports are pretty good and if you want your own specialized report you can pay more for it. Our biggest issue is the drop in customer service at the same time that they doubled our monthly payment. There used to be online, email and phone support and typically we could get in touch with someone within the hour. Now you have to email or get a all back and it takes days for a response. This would be fine if the question was a non-urgent one, but we've had a few issues with MB lately that we needed a quick resolve. Then, we received notification that the price more than doubled. I called several times to discuss this and I couldn't get through after waiting almost an hour. The issues we had were weird quirks that could have been costly for us. I just don't understand how after a year they can jack up the price and take away the quality of customer support. For the record we LOVE online support because (1) it is almost immediate and (2) we can continue to work with customers without having a phone on our ear. Unfortunately we are now going to have to look for new software.

Miracle Software

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

Cons: Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?

Overall: MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful.

OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody.

I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.

Recommendations to other buyers: PLEASE tell your programmers how very much I admire them. Please let them know how much they rock. Please tell them that they changed the life of a single mom of three, that we all eat SO much better now, all organic we can afford it! And tell them that they're healers in their own right. So many of us Ayurvedic Medicine Practitioners and yoga teachers and massage therapists give away tons of work for free or for charities and live knowing we're in this 'cause we love it, not for the money BUT NOW I HAVE BOTH!!! I actually make enough to support my family! AND I can still give lots of good work for free (stage IV cancer clients get free weekly treatments at my clinic.) Who knew we could do good in the world and receive good pay as well? YOUR PROGRAMMERS KNEW. So tell them we adore them please.

So thrilled we found Mindbody

Mar 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dynamic, adaptable, cost effective

Cons: Would like more emphasis on 'enrollment' aspect of software since that is what we use the most.

Overall: After running our sailing school for 20 years under the county park system, our supervisors decided to discontinue the park's registration services. We were suddenly thrust into an administrative role where we had no experience. As I blindly searched for a registration solution, I stumbled upon Mindbody. My initial deduction was that the product wouldn't work for the types of programs and services we provide. I explained this to the Mindbody representative and described all the reasons why it wasn't a good fit. She listened to my rant and one by one dispelled my objections with solutions in the Mindbody software. Not only that, she assured me that Mindbody would be there to hold-our-hand through it all, and that the price was well within our budget. I had no choice but to sign up on the spot. 8 years later and Westwind is stronger than ever. In the first year of using Mindbody, our registrations and revenues were the best they had been in 5 years despite the ongoing recession. Our business continues to grow and evolve and Mindbody grows and evolves with us. I was blown away the first time I noticed improvements in the product based on requests from the clients. Now it's just the norm. I recently discovered Mindbody BOLD and Mindbody University. Both were some of the best business conferences I've attended in 30 years of running my company. Bottom line: Mindbody is a dynamic and forward thinking company that sincerely cares about its staff and customers. I strive to run my business this way and I find that I use Mindbody as a role mode. LOL! I'm not getting paid to say this stuff, it just really is that good!

Mindbody is great for reports, tracking sales and bookings for any fitness studio!

Mar 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: reporting, class booking, sales tracking,

Cons: I wish the express app had a clock in feature for employees. We have log in and out of 2 computer for them to clock in, the app function would be much easier if they could do it on their phones. Also, Customer support is not always helpful (knowledgeable) and also very hard to reach. I'm on hold for hours and if I try the call back sometimes I never get a callback or its days later. Also I wish we could integrate the mindbody schedule into our website without redirecting to mindbody site just to see the most updated schedule.

Overall: We use mindbody on a daily basis. We are crippled without it somedays so it's great to have the app version in case the computer isn't working. It's great for reporting, tracking sales, staff and booking classes for our clients.

Recommendations to other buyers: No

Like having a Secretary!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the intuitive aspects and the way you can customize easily, especially during seasonal changes. I like how the customer service is available for really hard problems, and it can usually get solved, 24/7 AND with friendly people.

Cons: Sometimes in the Solo version it is not clear which part of the program is or isn't available to use.

Overall: I am using the Solo level, and I live in a rural resort area with worldwide clientele. I love this software, it makes life so much easier for a small but very busy office! Thanks MB!

Using MB at a Yoga Studio

Mar 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My yoga studio used MB because it is the most widely used scheduling software in our area. Students are familiar with using it and have little to no problem signing up for classes, paying for memberships, etc. On the back-end, it is fairly intuitive to use and I am able to set up different staff permissions that work well for the different people working at the studio.

Impersonal and Overpriced Premium Support Services

Mar 03, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I attempted to use MindBody for my dog walk company. After speaking with a helpful and knowledgeable salesperson for weeks, doing my due diligence, I signed up for Premium Account Services to help me configure the software to my needs. The basic set up, adding employees, service types was easy. However, the software has many choices and variables. Signing up for Premium Account Services seemed helpful at first. But, be warned there are pitfalls. They do not keep track of your hours (that is on you, which I find ironic considering it's management software). The other issue was the lack of experience of my account coordinator. I had made an outline and flow chart to indicate my needs to the service rep - the structure of the services and neighborhoods. I was told by the initial sales person that this outline/chart would be used to set up my MindBody software - then the coordinator and I would review the necessary changes. Instead, I was walked through by a rep who kept explaining every feature, in lengthy detail, creating more questions than answers. Upon complaining, I was handed off to two different managers, waiting weeks to resolve the matter. They offered me a few extra hours with the same rep. While that works for them (no time/money to get a new rep up to speed) it did not work for me - it did not work the first time, why try again. In the end, I found better software that was designed for dog walking companies (which I will write a 5 star review for after writing this review). I have been attempting to cancel my MindBody account for weeks. There are hoops, many hoops to cancel. I am sitting her waiting for a call back on Friday night, with a 90 minute wait. Even if you cancel, it can take "up to 30 days to process," so they get you to pay for another month no matter what you do or say. I regret entering into their contract and will seek legal action if my account is not canceled tonight, as the email to management I wrote last night went unanswered. There is better software out there...this may be the largest name, but the customer service is awful and you definitely become trapped. They also keep trying to sell me more products - like an app for my business. While I am trying to cancel, they are trying to sell me an app - pathetic. Too big, too uncaring, too one sided. Avoid them if possible.

Bad Rap for this firm I am afraid

Mar 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: That I will soon be free from it.

Cons: NO service, its not able to keep up, respond to its clients, when needed, but very good at taking credit card details and charging you.

Overall: After waiting 60 days to cancel my account, (when Mindbody tell its a 30 days to do so), I have had to live chat, call, wait, email 5x, (just turned to complaining), still not shut down.
I have to tell you the service has been really bad, which is a shame for what could be a cool app. The problem is that Mindbody is following the general corporation procedures that are our current culture which are 1. easy to sign up and take credit card details, and 2. then you get your app, but your on your own. I had 3 issues in the past year, 2 were completely ignored, the last one, I had to get advice, it took me 2 months, and 3 x emails to finally get help. I DO NOT recommend

Recommendations to other buyers: Look very carefully into it.

Frustrated with customer service

Mar 02, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very comprehensive - lots of features. They try to suit everyone's needs.

Cons: Doesn't account for different time zones on both ends - the service providers and customers. It's not good for a scalable business, great for a local business. Also, the online portal is somewhat confusing to the customers.

Overall: I thought MindBody would be great, because my business is in the health & wellness field and we needed the capability for clients to buy packages & subscriptions. However, we realized that a) the client portal was extremely difficult for our customers to use, b) we could not embed it into our website, and c) it does not take into account bookings made in different time zones, leading to confusion in booking time and limiting our clients to the local time zone. The latter was the biggest problem - it made it so that our business could not scale up. So, we decided to cancel the subscription. I called customer service, and the wait time was ~40 minutes, so I gave the machine my phone # so that they could call back whenever they were available. They never called me back. A few days later, I sent an email to their customer service portal asking to cancel my account. Again, I did not get a response back. So, I decided to call again. I called tech support, and they said they can cancel my account, but first they need me to talk with "customer care", so they directed me to another phone line, where there was a wait time of more than 1 hour. I am frustrated that they are making it so difficult to cancel a subscription. I know MindBody works for some businesses, but given my experience, I wouldn't recommend it.

Recommendations to other buyers: If you're a local business, maybe go for it - especially if you can get your clients to download the MindBody app and book through there. But otherwise, I would consider options that take into account different time zones.

Read the terms for information the sales rep won't tell you

Feb 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: It's digital

Cons: It's good in theory but not user friendly when making changes. Lots of steps to do minor things. It's hard to get certain classes to come up in search engines. And it did nothing to help my outreach. Not good for small businesses
They provide training but it is self promoted, shooting in the dark for what to do. The staff has no leads about how to navigate you. It is kinda like you have to have the right questions to get the right answers. Lol unless it's the sales call; they will avoid telling you anything to get you to sign up

Overall: I signed up for MINDBODY and found it to not be user friendly. Set up is fine but changing anything can be a nightmare. My students don't like to log in to find out the schedule and my teachers don't find it easy to navigate. I chose to cancel. To my surprise I found that I was in a contract when the sales representative said that it was not automated and I could cancel anytime risk free. I am upset that they are saying one thing over the phone and then binding you to a clicking to agree to terms where the contract had termination agreement.
As the consumer it sucks that we can trust that the sales rep is not lying to make their sale.
I was denied my refund by a person who did not want to believe my side of the story

Recommendations to other buyers: There are many set backs of extra steps to make minor changes Classes are offered do not come up in search engine

I like it for scheduling appointments and its easy to use

Feb 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that it's simple and easy to use.

Cons: Haven't found any.

Overall: I like it. Makes customers book appointments and is simple to use. Great deal for the club. Totally worth the money.

Good Use for Yoga Scheduling

Feb 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: we Use this software to schedule yoga and music classes. Seems a little outdated, but still gets the job done.

We LOVE Mindbody!!!!

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use
Fantastic 24/7 customer service
Everything you could ever want in studio software
Great additional recommendations

Overall: All of us on staff marvel at how fantastic Mindbody is. I always tell people it's like a bunch of people who have run yoga studios for years got together and created software that does anything you could possibly want it to do. I can't IMAGINE how expensive it would be to pay someone for what MB in seconds. Everything from customer accounts to sales reports to specific email lists of any segment of your clientele you could want . . . Mindbody is worth every penny.

Recommendations to other buyers: GET IT!!!!! Guaranteed you will make more money in WAY less time. Do Mindbody University to make sure you maximize it.

Great software for our Yoga Studio

Feb 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer support is amazing! Can call at anytime to get your questions answered.

Cons: The price is high.

Overall: Mindbody is very helpful in managing a yoga studio. It gives options for different rooms for classes and because of its popularity the students are comfortable with using it online. The reports are detailed and the app is great for creating interest in the studio. When a student purchases in the studio this is quite a few clicks to get through and it slows down the signing in process. Customer support is fantastic!

I've set up MB 4 sites since 2010 and every year things get worse!

Feb 15, 2017
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Options and reporting tools.

Cons: Very expensive for multiple locations, they don't hold true to their promises, they raise their rates all the time and will charge you a huge fee to migrate your information to a new software. Bad business practices all around.

Overall: I helped set up MindBody in 2010 for a studio I managed and I loved the software and customer service. When I went out on my own in 2012 so I called MindBody and set up my own database and again it was great with responsive customer service. I made a deal with them at them at the time to discount 3 of the 4 sites I had because I am an Outdoor Boot Camp program and we don't have a brick and mortar location, this worked out great, until they decided to just stop honoring the discount for no particular reason. Instead of paying $220, now I pay almost $500 for much less functionality. It's just my wife and I so this seems a bit extreme considering one of our locations only has one boot camp a week and we are paying $125 a month just so it shows up on the map in their app. For the past 2 days their support has been out on a team event and their customer care leaves at 3pm apparently each day now because they don't have enough people to handle the call volume. I used to be able to call early in the morning or in the evening and get connected to a very helpful person within just a couple minutes, now it is a complete nightmare. I recommend using any other software company as their track record is that they don't care about customer loyalty and customer support is the last thing they intend to invest in. However, sales people are always available to chat up. I am currently looking to migrate all my data to a new system and that will be expensive, so I recommend just starting with someone else.

Recommendations to other buyers: It's very complicated and works out well if you can contact their customer support. I would have recommended them in the past but now it takes a minimum of 90 minutes to contact someone, I've gone days where I run out of time, which makes it impossible for me as a business owner to set aside time to make changes or update my site.

Fairly useful, with some faults

Feb 14, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Mindbody for around a year. They have great customer support (you're never routed to India or the Philippines). The site and app look nice. You can set up automatic reminder and confirmation emails. Patients can make their own appointments.

On the disappointing side, their logins are so damn awful. There are a variety of screens that appear for logging in, and you have to learn what to do with each one. If you use 2 accounts, I recommend you use 2 different browsers, because you're unlikely to be able to log in to the account you want. You choose one, and it goes to the other. It mixes passwords and usernames.
Account setup is laborious. Everyday use is generally okay. Scrolling through days, weeks or months is often foiled. You just keep scrolling, and it won't go any further. This doesn't happen every time, but often enough.

Vendor Response

by MINDBODY on February 15, 2017

Hi Robert- Thank you for taking the time to share your experience with MINDBODY. We understand your frustration with managing different logins for each business you go to, and we're happy to share that we're actively working on improving that feature within our software. Currently, you can use a single login to find, book and pay for services through the MINDBODY app. We'd also love to connect you with someone on our team to discuss your feedback about account setup. Would you send us the best contact info for you to reviews@mindbodyonline.com? Thanks again for sharing your experience with us!

Great for Scheduling

Feb 13, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Scheduling

Cons: Unable to sell fractons of product. Contracts are cumbersome. It's expensive!

Overall: I've used MB for about 4 years. It's great for Scheduling. Not great for retail. Also, although they have a significant number of non-fitness accounts like mine, they don't seem to listen to us for minor tweaks that could help a lot.

Great Disappointment!!! Be Ware.

Feb 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Good Concept

Cons: No Customer Service. False Advertising with 24/7 technical support.

Overall: Mind & Body does not stand behind customer satisfaction. I enrolled with credit card payment around Christmas 2016 before my software was set up. I was told that I could call 24/7 for technical support and help setting up my profile. I held for over an hour four different times before I ended up texting my sales rep. stating that I wanted to cancel this membership due to no one answering or being available to set my profile up. I gave this company four different days to answer the phone when they advertised 24/7 assistance before I knew that this company is having problems. I cancelled via text and email within a week never using the software since it was not ever set up and today, February 10th Mind and Body's customer care emailed me refusing to credit my account. This company is DEFINITELY not reliable or cares about satisfying their potential customers. I am not one to write a review; however, I am appalled at the lack of professionalism this company has demonstrated that I hope potential salon owners read before giving their credit card information.

Recommendations to other buyers: Just wants your credit card and then no help!!

Vendor Response

by MINDBODY on February 15, 2017

Hi Dawn- Thank you for sharing your feedback with us. While we do offer 24/7 phone support, we have been experiencing higher than average call volume and are actively working on solutions to decrease wait time. We understand your frustration with not being refunded, however, our Terms of Services do outline that all payments must be made in advance and are non-refundable.

Love for MBO

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have used MBO for the past 4.5 years. The system is user friendly and constantly evolving. MBO's staff is consistently friendly and goes above and beyond to help support my business.

Great concept but poor execution

Feb 04, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great idea and concept.

Cons: Does not fulfil it's purpose. Waste of time and very expensive.

Overall: I used this software for about 6-8 months during which not only was it a waste of money but actually caused me more hassle than placing bookings manually. The whole purpose of this software is to save the merchant time in dealing with client bookings, however this software is non user-friendly and actually causes more frustration for both merchant and client. When trying to trouble shoot it is not possible to talk with someone over the phone as this product comes from USA. Also when using this software from a foreign country such as South Africa, we get a terrible exchange rate pricing small businesses out of the picture. I honestly spent more time trouble shooting than actually enjoying the supposed "benefits " . Would never recommended this software.

Recommendations to other buyers: Not appropriate for small businesses. You guys need to consider small businesses not only large corporations.

works great

Feb 02, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it's easy to use and you can put notes and formulas in

Cons: many features we don't understand or use, and alot of them end up being added expenses

Overall: We love mind body and being able to keep us all in contact with our schedules no matter where we are. We also love that clients can book appointments themselves!

Way to go!

Feb 01, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: MINDBODY is a great product software, easy to input data, it is also very fairly priced. would recommend to anyone.

When is Yoga?

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love this software. Reliable. Easy. Always up to date. Provides everything I need to sign up and be current.

Nothing about this software, or interacting with this company, should be this hard.

Jan 23, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It seems to do a lot, if we could ever figure out how to make it do what we need it to do, and if the training was in any way accessible or helpful.

Cons: It seems very "Frankensteined" together -- as if they kept adding features without considering how it would impact the whole, thereby making it very counter-intuitive and user-unfriendly. I wasted so much time trying to set up something that was supposed to make my business run more efficiently. There is no way to delete classes and to make any sort of changes to things like class locations you have to go down this rabbit hole of steps. Also customer service is completely inaccessible. Very polite agents but they are impossible to get a hold of. It's like they want you to buy their product and then the company just hides, leaving you stuck with this thing.

Overall: I have been trying to cancel my account for 3 days. I have attempted to reach customer service via Live Chat, phone, and via an online form. Each time I wait for 45+ minutes, and when I do reach an agent I get passed off to someone else and stuck in a hold maze again. It should not be this hard to reach customer service, and is yet another reason why I am cancelling my account. The product is not as advertised (ridiculously difficult to use), the customer support is terrible (when I do get an agent they are always very polite but unfortunately these fine customer service reps are in a system that does not allow them to actually provide customer service). The number one thing ANY business needs to have in its customer service department is accessibility. Cancelling my account should be a quick phone call, not 3 days of being on hold. Cancelling because: 1. The product is obnoxiously complicated and impossible to use 2. The training and support are non-responsive to our needs - our business has unique needs that do not fit their "one size fits all" training approach and their trainers have struggled to make that work 3. Customer service is TERRIBLE. Completely inaccessible agents, always the "wrong" department to help, not posting adequate contact information on the website. As mentioned the individual agents (when I do finally get someone) have always been polite and great, but it's clear they are not empowered to help their customers. As an organization they have a LOT you need to fix at the top. SO SO SO DISAPPOINTED.

Recommendations to other buyers: Could be great for a larger organization that has a tech person on staff to manage all the back-end stuff and can do so with minimal support, particularly if that organization has a very "standard" sort of class/business setup. It did not work for us as we have a more unique structure to how we schedule classes. The sales guy assured me it would work for us but once the setup started, it was clear it wasn't the right fit; unfortunately our trainer (when we were actually able to schedule things with her) was not able to offer a solution for us, and seemed stymied when our business model didn't seem to fit with the training she was supposed to deliver -- when we didn't follow the "script" she was at a loss. If your organization is really independent/self-sufficient and has the tech and time wherewithal to not need much customer support, this could probably be really powerful software. I wish we could have had the chance to really see what it could do, but it was not for us -- we are going for something much more intuitive and simple/elegant.

not what i expected

Jan 19, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: its visually appealing on the front end

Cons: service and support lacking,not user friendly

Overall: Sales department promises you the world, you give them payment and that the beginning of a very disappointing experience. I picked mindbody because I've used it as a consumer and it was great however as a merchant was not happy. I've paid for 2 months and the program is not functional and the training is a very brisk 45 min that ends no matter what till 2 or 3 weeks later, non-existent meanwhile you are being billed monthly nonexistent took 3 days to cancel account and by then I'd already been billed for month 3 so I'm stuck and wasted 3 payments for something that was of no use.Tried online chat would wait over 45 min at a time in line only to be disconnected, as my time was closer.Calling on the phone it says there are 59 people ahead of you and the next in line has been waiting 53 minutes.I could not believe my experience with this company.You feel like a small insignificant cog in a huge corporate machine.That is not the image I had of them going in.

Recommendations to other buyers: not worth the money may work for class based business but not ideal for appointment business

Way Too Complicated

Jan 10, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: This program is very complicated. It took my over a week to learn everything. And some of the features didn't work for me, several glitches. Definitely not worth the high price.

Great idea, terrible implementation

Jan 10, 2017
2/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It covers the basics and lots of other studios use it. Misery loves company.

Cons: Full of bugs, written by clueless idiots. For example, they offer financial reports using something they call the Cash & Accrual method. It's a method which counts many transactions multiple times making the totals completely meaningless.

Overall: Since I signed up with MBO in 2014, it's been a baffling ordeal. I feel like I'm their Quality Control department. I'm constantly reporting major bugs (I could EASILY spend hours/day if I didn't have anything else to do) and only occasionally getting resolution.

This company spends a fortune on sales and marketing and I have a strong impression that interface design and software engineering are LOW on their corporate priority list.

Recommendations to other buyers: Stay away at all costs.

I'll pass!!!

Jan 09, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Overload of information
long set up
pricing

Overall: Mindbody is a software that's designed to appeal to numerous industry. With that being said, if you have your hand in numerous activities it hard for you to have dominate over one.

The set-up process was long. MindBody is another system that has an over load of information. Feature that you can find come including in other software pricing you have to pay more for.

Online booking could use improving

The individuals behind heir set up process was nice, helpful, and patient.

If you are a small business like myself, I don't think this software would be a good fit for you time and money wise.

Not for beginners.

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I just started my own massage business. It is just me. It is kind of expensive if all you will be using is the booking portion or the basic features.

Vendor Response

by MINDBODY on February 02, 2017

Hi Lynsey- Thank you for taking the time to share your feedback with us. Would you be willing to email us at reviews@mindbodyonline.com to discuss more about your experience, as well as offer support on how to maximize how you use your software as an independent massage therapist?

Very powerful and feature-rich platform.

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been using MBO for 6 years and the features continue to be enhanced. It is our go-to application to manage our business. There are some minor glitches with the platform, usually around the POS module but they said they were revamping that soon.

Their customer support is by far, one of the best. All of their employees are well-trained and are very helpful.

Great for POS packages and class schedule/booking etc

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and POS package for sales as well as the relationship for families and couples.

Cons: Wish there were capabilities for more EHR and Soap note options for medical professions. Also, the booking notifications are not the most trusted.

Overall: It's too back that MindBody has not put another option for medical providers to aid with EHR's, SOAP notes etc. Seems to be a missing area in all software.

Recommendations to other buyers: NA

Vendor Response

by MINDBODY on February 02, 2017

Hi Rosanna- Thank you for sharing your feedback with us! We'd love to hear more about what types of additional opportunities and EHRs and SOAP notes you'd like to see. Please feel free to send us an email at reviews@mindbodyonline.com so that we can share that information with our development team!

WORST SERVICE EVER!!!!!!!!!!

Jan 04, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Biggest thing we thought we would like was app

Cons: EVERYTHING ELSE!!!!

Overall: From the day we were "sold" the software to launching we had nothing but problems! We paid the huge start up fee to have them upload our data for ease of switch only to have them royally screw it up not once but twice. We were delayed over a week and then told we would have to incur the cost of another data change because of their screw up. This cost us huge money in staffing and web changes. We were way oversold on the software and told it could provide more than it actually provided for us as well. We called support way more than we ever should have needed to and would have almost every staff member tell us something completely different about the same issue every time we called. No one there seems to have the same knowledge or training on what they are doing. After a month of "training" in which we learned little to nothing and a week of live software use we cut our losses and ended our contract with the company. After over 20 attempts by email and phone to contact someone about or experience and seek some type of reimbursement, we have had no one contact us back. Each person states that's not their department and transfers us to someone else. We finally got 1 email back and we have since attempted to contact this person 5 times and still nothing. WORST CUSTOMER SERVICE EXPERIENCE EVER!!!

Recommendations to other buyers: do not buy this software!!!

Might be great for customers - not so easy on the business!

Jan 04, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Ease of function for consumer.

Cons: Lack of support when needed - long wait times.

Overall: I was drawn to MindBody because of the Yoga studio where I just started taking classes. The studio uses MB and I find it amazingly easy to sign-up for a class. I inquired about purchasing it for a non-profit business I run and did so blindly - did no comparison shopping, read no reviews. That was really a mistake. I am appalled at how little help there is and how long the wait times are. Even just to cancel my contract with them, I had to work at it for several days -wait time was way too long (hours) and though they have a "call-back" feature, I was on the line when they called back several hours later and so missed my opportunity. When I finally did reach someone to cancel, they announced that there is a 30-day advance notice clause and that it would start from today. When I had insisted I had started the process of canceling five days ago, they said they would look into it and hopefully be able to start the 30-day cancellation period earlier. Numerous times throughout the time I was building my business into their application, I would email and ask to chat or call and ask to be called back. Many of these communications were never returned. Since getting angry and searching for other software applications and reading reviews, I KNOW there are other better solutions out there for me with much better customer service. Unless you've got TONS of time on your hands to put your program together, stay away!

Recommendations to other buyers: Just stay away unless, seriously, you have a lot of time on your hands and don't know what to do with it!

DISAPPOINTING - DON'T USE IT

Dec 19, 2016
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have been so disappointed with what could have been an amazing system. They have put up prices without notification, the payment system NetBanx, gives you no visibility as to who has paid what, and took 2 months to set up, including a lot of faffing about! The reporting system is not that great and often has glitches. Finally, the mobile app doesn't allow you to charge in currencies other than US dollars.

Vendor Response

by MINDBODY on February 02, 2017

Hi Isie- Thank you for sharing your experience. We were sorry to learn that you canceled your software subscription with MINDBODY, but we know that you have many options for business management software. If there is any way we can help you in the future, please send us an email to reviews@mindbodyonline.com

MINDBODY Review

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The scheduling is so easy to use and most importantly it is easy on the eyes. You look at the schedule and it makes perfect sense. You aren't having to hover over anything to figure anything out, what you see is what is it.

MindBody has too many problems.

Dec 16, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: If I had a choice, I would not use MindBody. Their Customer Service people are very nice, but it takes at least and hour on hold to reach them, and then I always have to plan another 45 minutes (at least) to talk with them on the phone to fix the problem. Their server doesn't mesh well with any internet we use (firefox, chrome, etc) and they even told us that firefox was the best one! I don't feel I should pay the money that I do for sub-par service.

Vendor Response

by MINDBODY on February 02, 2017

Hi Sarah- Thank you for taking the time to share your experience using MINDBODY with us. We understand your frustration with long wait times to reach our customer service team, and invite you to reach out to us via Facebook or Twitter for quick answers to any support queries you might have. Please let us know if you have any additional questions or feedback by sending us an email to reviews@mindbodyonline.com.

Your Clients will LOVE MindBody

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fantastic App!

Cons: Lack of functionality for cycle studios.

Overall: I am a client-user of MindBody App, I appreciate the one-stop-shop for all my exercise/yoga needs. MindBody manages all my packages with easy scheduling and canceling classes. The App will populate my iCalendar, and best of all it connects to my Fitbit. I hope future releases of MindBody incorporates "seat-selection" and "performance stats" so businesses like cycle and rowing studios can use MindBody.

Fairly convenient

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I use MB to help a friend of mine who runs a successful yoga studio. It's a great tool, and many features are user friendly. I do find the reports to be somewhat hard to navigate, but overall it's a good product.

Good product but not for the price

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I used MindBody for a year. It did what I needed it to do but it was such a pain to learn. Once they raised the price it wasn't worth it to stay. I found an even better product that allowed to create both individual and class appointments as well as sending text reminders, for half the price. Customer service was always quick to respond, though!

Not good for appointment-based businesses

Dec 09, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reporting features ("tagging" is an excellent one), flexibility in options for settings, appointment confirmations, and reminders, training, and technical support.

Cons: Inability to capture credit card info from the client at booking, integration with the website is clunky, high monthly cost, the app doesn't require the client to enter a phone number, SMS alerts to staff are only possible when the client has opted in to also receive SMS appointment notifications.

Overall: MB does some things really well, then falls far short on obvious things. We've been using it for 5 years, and my number one complaint is the inability to capture credit cards during the booking process to hold a reservation. We have lost probably thousands of dollars from clients who no-showed, and we had no credit card to bill. MB will tell you that they do have this feature when in reality it's a workaround that is incredibly obnoxious and intrusive to the client (a giant box will pop up saying MISSING BILLING INFO, but it gives the client no idea what this means). Their app also does not require a client to enter a phone number, despite that being a forced field set by us on the back end. I would agree with a previous reviewer who said this software is best for class-based businesses. MB largely ignores the needs of other businesses. Considering they just announced they are raising their monthly fee almost 32% to a whopping amount, we are starting to research other companies. I'm done with MB.

Mind Body for Employees

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy online schedule viewing

Cons: logs you out frequently and sometimes when the screen is refreshed

Overall: I use mind-body as an employee at a massage studio. I like the ease of checking my schedule from anywhere and having my client's soap notes a click away.

Great for small business

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and set up.

Cons: Does not accommodate special circumstances unless thought ahead.

Overall: It can be used effectively for small businesses just make sure it's set up properly to avoid hassle such as accommodating specific circumstances prorates and discounts.

Recommendations to other buyers: Try to set yourself up to handle any circumstance in advance. Otherwise it can be tricky to go back in and change.

Minbody Software

Dec 08, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: We Have been using for over a year.
I wouldn't look at this If you are a hair salon, maybe for classes .
Loads of bugs! I was on the phone all the time trying to fix issues that were software related.
The people working at Mindbody are lovely! They have that going for them, but whats the point of having friendly help to fix there issues.
Its very expensive..Nothing is really built in. You pay extra for text messages, You have to use mail chimp or constant contact for mail marketing, it really does all add up...If you want your own app, You pay extra too.

You Have no control of the order stylist appear online, they appear in the order that they joined, so you can't get stylists booked who you wish.
The clients have to put there email address in each time to get a receipt .(bug on App )
You wait like 20-30 min on the phone to get help, Its painful. Its a huge corporate company.
I think If you are doing a yoga class it would be great.
But the salon system really doesn't work well. We also couldn't take debit cards...clients didn't like how difficult it is to book online.
To top it off mindbody charges 600 dollars for your site download.
That is so bad!
I know i will get a great and friendly reply from mindbody after this review. But I just think people should be careful what they choose.
I think Mindbody can handle big salons, multiple locations. I just found it very buggy, and support often not knowing what to do, and never hearing back on an issue.

Solid Fitness Service Management System

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is an excellent tool for managing fitness schedules across studios. The only downside is that individual studios require separate logins on the same platform, detracting from the end user experience.

Simple and good product to use

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used this product as a consumer and found it to be a good customer experience. Think it's a good solution for fitness institutions.

Love this app!

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This app/program is SO easy to use! I love how easy it is to search for businesses near me and view schedules, prices for services and book classes and appointments. This is a wonderful software!

Great app!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It makes finding yoga classes very fast and easy and worries free.

Cons: I've had trouble giving class reviews. After I've taken a class I will get a notification to review the teacher/class, but as soon as I click the notification it goes away and I don't have the opportunity to do so.

Overall: I use mind-body as a customer and it's very handy! I love being able to sign up for classes, search for new classes, check how many passes I have, all in one place.

STAY AWAY FROM THIS COMPANY

Nov 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: it does seem that it would be a good advertising tool and not a bad software for time keeping

Cons: the cost is never what it seems and there is always something more to buy
be careful as they are all about the payment and THERE ARE NO REFUNDS even when you buy something that does not work they way it was sold to you

Overall: I had an extremely negative experience and found that MindBody was very unsympathetic and unable to assist in any way. I turns out that the software was not able to do what i wanted it to and even though i was patient and hopeful, i had no success. The REALLY BAD THING was that i was not given the opportunity to cancel until 1 month and a day after i signed up and was charged for 2 months even though the second month had only started by one day i was not able to get a refund for even the second month. This is very unbecoming for a company that is in this line of work. VERY BAD SERVICE I WOULD TELL ANYONE TO SECOND THINK BEFORE THEY SIGN ON WITH THIS COMPANY.

Recommendations to other buyers: personally i would not recommend this company. The way that they treat their customers is so not in line with the people that they serve.

Vendor Response

by MINDBODY on December 06, 2016

Hi William- Thank you for taking the time to share your feedback with us. We are sorry to hear that our software was not the solution your business was looking for. While we understand your frustration with being charged for two months of service, our terms of service state that we require at least 30 days notice to cancel your subscription. Please let us know if you have any additional questions by sending us an email at reviews@mindbodyonline.com

Great Product!

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I use MindBody at the yoga studio I go to and also at a rowing club I go to. It's always very easy to use and I've never had any problem with it.

Multiple uses

Nov 15, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very versatile and can be used for different businesses.

Cons: It is great that it is versatile however because of how you can streamline it for your particular business you have to learn how it again for each business.

Overall: I use mind body for two different purposes. I use it it to schedule clients in my private practice, but I am also a fitness instructor and use it for that purpose as well. The great thing about mind body is that it can be used for different purposes and can designed to serve the needs for different companies. It is great to schedule clients as it also syncs to google calendars. It is also great to schedule fitness classes as well.

Decent but there are better alternatives.

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many features
Mobile app

Cons: Cost to much for what you get
Customer support was not all that great

Overall: The software itself had a lot of great features. I personally found it not to be the most user friendly and I think they charged too much for what the give you.

Great quality system!

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was pitched this software over the ohone and had to try it. I found installation very painless. Tech support was very friendly and helpful not to mention i barely needed any help. The programming is fairly simple and easy to use, even when your not a computer wize. I'd definitely recommend giving it a try. I promise you'll enjoy it!

Nice portal

Nov 07, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Mindbody is a great app and site that is easy for customers to use. Easy to customize. The only issue I have is that it doesn't work as well for my business needs. It is also a little more expensive than what I am willing to pay compared to other scheduling apps and sites.

Customer Review - does the job but may be too expensive for what it offers

Nov 07, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Many features, industry standard

Cons: Expensive, value questionable for its price

Overall: Full disclosure - my studio does not use MindBody. That being said, I have been on the customer-end of this software (I've been a client of studios that use MindBody). It seems like most respectable studios in NYC use MindBody. We seriously considered using it, but found some serious limitations. For one, the interface is rather clunky - it really takes some getting used to for customers. It's also quite expensive if you are a small studio. Chances are, you probably end up having to schedule an assistant anyway, who can easily take requests for classes the same that MindBody can. For larger studios, though, I feel like at some point MindBody becomes a necessity so no other software out there quite has its features.

Recommendations to other buyers: I prefer their competitor, Timely

The Biggest Misconception

Nov 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Appointments Scheduling, Email confirmations, Consumer access (Browser only).

Cons: Gift Card redemption's are difficult, Discounting / Promotion options work intermittently, App does not allow purchasing (huge loss in revenue), Payroll reporting is inaccurate (does not save configuration, which causes over payments) , Forced merchant Servicing, Forced keyed processing (Expensive), Forced PCI Compliance (Quarterly). This software is not designed for Day Spas, Healing Centers, Massage houses etc. Not designed for high volume business. It was designed for Yoga studios and gym type business.

Overall: is that MB is a software for Spas. It's primarily constructed for Yoga and gym type business. Ive bee with them for about a year and have spent tens of thousands, configuring, fixing and attempting work arounds to get things to work. We came to MB with over 40,000 active clients and the transition cost a ton of money. If you have a subscription or autopay type business than it works. But their merchant vendor charges based on manually entered credit card numbers each month. Which charges more even though it's a snapshot run on an autopay. Their Engage app is deficient in that you cannot sell services, gift cards or autopays from it. Gift Cards in small volume is OK but many deficiencies. Basically a great tool for yoga but for a high volume business? Not close. Their support staff is handcuffed and you can tell it's frustrating for them. They make changes and improvements to the system based on how many complaint's they receive. W e are not a yoga studio so the work orders we submit fall on deaf years. We are a 20+ year old healing center. I don't know if we have the strength to change management software again. Great for yoga but NOT designed for spas.

So frustrating

Oct 31, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: scheduling

Cons: set up and customer service ---- I swear they drag it out just to have you pay for a service you are not getting.

Overall: What a horrible experience, 2 months into trying to set-up and use MindBody and I just called to cancel my month-to-month service and they tell me I have to pay for another 30 days. This after numerous delays and serious time lags between training session, customer service taking hours to get back to you and never getting to the point of being fully functional. I have never been so frustrated with a company. This was such a waste of my time and money.

Aggressive Dishonest

Oct 17, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I didn't get a single refferal from the site. They encouraged me to offer a bait and switch discount on their promotional page so they can take extra commissions. I don't do business that way. I canceled my account and they continued to bill as I hadn't seen their followup email. Overall the software is confusing and clumsy as a trainer and business owner at multiple locations and studios.

Just a Large Box

Oct 14, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: This is a large box I see used by many businesses.... unfortunately, this box did not fit our business. Our studio needs complete flexibility and simple navigation for our users, but somehow the mindbody workflow does not really align with us... there seemed to be many extraneous hurdles to getting set up and running with mindbody, and we eventually gave up and moved on. Not a fit for all.

Mixed results

Oct 11, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Flexibility

Cons: Lack of bug fixes and feature updates

Overall: We're using MindBody in a non-standard use case (music school). On the one hand, it's designed for a different type of business, so there's some friction with our use case. On the other hand, it's flexible enough that we've been able to use it for over five years now, and powerful enough that we haven't yet found an alternative that wouldn't rob us of some of the MindBody features that we rely on.

As far as the support, they've been communicative when I've needed help. They respond in a timely manner if you need help in a specific case. However, their support forum is full of bug fixes and basic feature requests that have gone unresolved for years. If you need help, they're there for you, but if you need a fix you're out of luck.

Quality software but more than I needed (features and price)

Oct 09, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does what it says on the tin.

Cons: It is a jack of all trades, master of none.
You will probably end up paying for features you don't use, and paying extra for features you need.

Overall: Mindbody have good software.
I definitely noticed a jump on my attendance numbers having implemented booking software.
Support is pretty good, though suggestions never happen.
I found that, due to Mindbody's broad client business types (fitness, spa, salon, yoga, etc.) that the software can do what you need it to, but doesn't really specialize in any one thing.
You can search around and find something that's a better fit, for cheaper.
That being said, it is a good product.

Recommendations to other buyers: It's good, but I found better, for cheaper, elsewhere.

Do Your Research Before Using

Oct 07, 2016
5/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Automatic billing

Cons: everything else!! LOL!

Overall: Mindbody is good, and I used it for 6 years, but, only because it was a HUGE PAIN to switch to a different billing system. They charge more and more all the time, and they didn't have A LOT of features. And if you did want those features, such as work out tracking, they charged EXTRA for it!! I am super technical, and it was so confusing. I had to call support almost everytime to figure out people's accounts. I also lost all sorts of money because there is no system in place when people don't pay. So, people were using my gym for months and months with out getting billed, and I didn't know it.

Recommendations to other buyers: Do your research before choosing any billing software, because once you choose one, it is a huge pain to switch it out.

Big Company - Doesn't care about you

Oct 07, 2016
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: - If most of your business is direct debit based, and if you can get your customers into their paysafe (netbanx) system, then the transaction charges seem competitive (plus an extra monthly fee).
- There are lots of features
- It has a custom app that looks pretty

Cons: - The app will also advertise any of your competitors on mindbody when people look for you
- You feel like you are dealing with a big company that doesn't ultimately care about you or your business, just your money
- Legally dubious "No Refund" policy will be enforced regardless of the reason you ask. Contact your consumer ombudsman if they try this
- Inflexible back end - jack of all trades approach

Overall: When you sign up you'll be promised the moon and stars. Then you'll get 1-2 support calls per week and you'll see many of those claims retracted. If your support guy is good (I had one good call) this is enough to get you up and running. Unfortunately mine was not. It was "click here, type this, go back to this screen and click here" and then at exactly 45 minutes our call is ended until the next one. No explanation of the system just blind instructions. This went on for 2 months! At some point he was telling me "You're ready to go" when in fact all I'd been doing was following his instructions and still didn't get any explanation on how to use it with clients. The final straw was when I couldn't get the app working on an android device and then told they don't support all android devices (sales rep promised 'it will run on any android device'). In maddening frustration by that point, I left and asked for a refund but was told "we have a no refund policy". I later realised by myself that a different app is used for business (nobody in support pointed this out when I brought up the compatibility issue). I'd already bought all the hardware and cards for the barcode scanning function so tried to clear the air and take a share of blame, then suggested if someone on their end can just explain how to use that feature I'd continue with mindbody. They ignored that and are completely ignoring all of my emails now (even though I'm still in the middle of a paid month). Do not go near these guys, they will take your money and drop you if you are too much work. There is no trial period and their legally dubious 'no refund policy' means you will never get your money back if something goes wrong. You will feel like a tiny cog to a big company and if you don't like how the system works, tough!

To review the software itself, it has lots of features but you'll only need a fraction of them. The reason is that they try to cover such a wide range of businesses - from gyms to hair dressers. So the backend has a ton of menus and unfamiliar terminologies, and a significant learning curve to get up and running. This would be manageable, but see my review above regarding support. If you want to drive desk staff mad, and make them harder to train and replace, then this is a good way to do it.

I would recommend you shop around for a better alternative to this. Mindbody is a bit of a jack of all trades, master of none. Goteamup or Glofox were much better alternatives I evaluated

Recommendations to other buyers: If you get a good support guy you might be ok, but there doesn't seem to be any standard. Either way, don't expect to be much. Don't fall for any of the sales pitches, including the "24/7 support" nonsense - It's very much a conveyor belt system and you will have a set number of exactly 45 minute long calls. They want to train you and forget about you and if that takes too long, they'll just ignore you (look at other reviews you'll see the same). In the end I went with goteamup which wasn't nearly as feature rich but did what I needed and actually did some basic things mindbody couldn't (eg. online health screening forms). Glofox was another promising alternative, but it only accepted stripe so I didn't go with in the end. Most smaller companies will work with you and actually entertain (reasonable) feature requests or feedback. Mindbody will not. They'll pay lip service but nothing will change, it's a very rigid system. One would wonder why we need to pay monthly fee's in that case since it could be a one time buy piece of software. What you SHOULD be paying for is support, and mindbody falls way short of any other competitor I've evaluated.

Work from anywhere in the world

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use