Enterprise Survey Software

4.5 / 5 37 reviews

Who Uses This Software?

Mid to Large Enterprise with an emphasis on the Fortune 2000.


Average Ratings

37 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • KeySurvey
  • www.worldapp.com/
  • Founded 2002
  • United States

About Enterprise Survey Software

Easily create and send surveys on a platform built for the enterprise. Unlike most one size fits all solutions, Key Survey is customizable from top to bottom, giving you total brand control, simple scalability, and diverse integration options. Create your ideal surveys with features like advanced logic and data models, then get insight into the data you collect with reports on a business intelligence dashboard. Request a demo now to see Key Survey in action!


Enterprise Survey Software Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Enterprise Survey Software Reviews

very easy and great tool

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple and effective. It is very well laid out and attractive to the user. Many software tools end up looking like XL spread sheets, that is not the case here.

Cons: getting over the first time usage, then its fine. When you first start it is a little confusing but the online support is really great

Overall: good results and easy to use once you know how to configure

Great value for the money

Jun 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Value for the money (other comparable software cost a lot more), great support, does everything we want.

Cons: Poor layout/design management, many features can only be amended using CSS (i.e. some CSS knowledge required instead just having WYSIWYG), managing background data can be clunky (e.g. there is no easy way to update or delete data in bulk). Database can be very slow if you have a lot of records.

Good product, flexible and intuitive

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There are far more possibilities to customise actions and responses than with other products.
It makes the software really versatile, and it's easy to integrate.
The support is excellent.

Cons: There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way.
Using the non pre-defined layout is very fiddly, and so it can make life difficult.
The software is still very expensive.

Overall feature rich software compared to competitors

Jun 19, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Features, specifically conditional/decision based survey. We've looked at many survey options, and there are many that are cheaper - however what you get that is unique to Key Survey is conditional surveys. Essentially, if they answered X to this questions, then show them this question, but if they answered Y, show them this other questions. This is a unique feature to KeySurvey.

Cons: The price for Keysurvey is higher than the competitors, however if you want the conditional/decision based survey, then Keysurvey is a must.

Vendor Response

by KeySurvey on June 21, 2017

Thanks for the feedback, Mat! It¿s great to see that the application meets your functionality requirements. I¿m reaching out to your account manager to see if we can identify some areas where you can get even more value for your investment.

I helped my client source a survey vendor and Key was the best fit.

Jun 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: An enterprise level system with logical & intuitive UI/UX. The sales team that I worked with was highly professional and quick to grasp the specific use cases I explained.

Cons: It's expensive! The # of template question types could be expanded although I do appreciate that there is a way to build your own type.

Overall: Reliable recommendation.

always positive

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: ease of use and support if needed. the requirement that my answer is 100 words is really annoying to be honest.

Cons: there is nothing is dislike about the software and yet the requirement to make us use 100 characters

High end survey solution with all the bells and whistles.

Jun 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive .

Cons: Can be pricey as compared to the lower level solutions. Also, not as many off the shelf integrations.

Great for our use (customized, branded surveys).

Jun 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

Cons: Designing custom themes and colors can be a bit challenging; however, some of the templates that have been created help.

Overall: Logic has been great on surveys, branding, and additional question types.

Satisfactory

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Cons: Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

Best solution ever!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, even for staff that's not too IT driven. Love the reports and how much customization you can do. Not only we use it for surveys but we create forms (jobs applications, questionnaires, sweepstakes, etc). Love how it gives you all the tools you need to publish in our site. The best is the customer support online, we've been using KeySurvey for over 4yrs and I have never had to call, all questions were fully answered via chat.

Cons: While the tech support service is great, you can easily tell when they have a new staff member. For the most part they will be unable to help. When we see that problem we close the window and try again and always gets the needed help.
But honestly this an extremely small inconvenience for the most part this system is amazing.

Overall: Better reports and experience for staff and clients.

KeySurvey works well for my needs

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well.

Cons: I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those.

Our company has relied upon KeySurvey for years.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Reliable
Rarely unavailable
Clear, intuitive site
Always Improving
Many, many reporting choices
Live Chat for immediate support

Cons: There is no way to setup multiple daily reminders after a deadline is missed.
I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

Overall: Consistent, reliable reports

on par with other systems in most areas

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it.

Cons: It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

The Best Survey Tool I've Ever Used

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The features and functionality are by far the best in class. No other tool out there compares to this one. It is bar none the best survey software tool available in the market.

Cons: The support is mainly online and my preference is for phone support. With that said, they will get on the phone with you but it sometimes can be like pulling teeth. Their online support is always responsive which is nice. I would prefer to talk with someone vs type to someone.

Overall: The functionality and flexibility of the system is by far the most valuable and attractive parts of the software.

Good software. fairly easy to use.

Jun 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use, the survey platform has definitely improved over the years since I started using it. Easy to change question types.

Cons: Altering the look and feel seems limited. I felt like I could only easily add a logo but there was not much I could alter throughout the survey.

Very user-friendly software for configuring responsive and attractive surveys.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Top software and responsive customer service always ready to find a solution to your problems. The software offers easy-to-set parameters.

Cons: Nothing, for the moment I have not seen a negative point to the use of this software. To see in the following months of use ;-)

Love Key Survey!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Overall: I understand my customers' experiences better, and can work on internal training when needed.

Long time customer, best product for my needs

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, unlimited surveys. I am able to create the necessary scales and skip patterns to customize my surveys.

Cons: Limited in some of the graphing capabilities, but this is made up with the ease of exporting the data to excel and SPSS

Overall: Ability to survey our coworkers and customers with ease of modifying the survey when needed

Best survey tool out there. Period.

Apr 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey tool is absolutely the easiest to use from amongst several I have tried. And, loads of sophisticated functionality available if you need it. Response time is lightning fast, data is captured effectively and in a format I can easily use. And, the support staff is incredibly knowledgeable and helpful. Can't say enough good things about KeySurvey.

Customer & Product Review

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing. Response times, product knowledge and problem solving are excellent!

Excellent product!

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This gets used a lot for our business internal and external surveys. The customer service chat is top notch and very knowledgeable. Would highly recommend.

My 2nd experience with WorldApp KeySurvey. Well done James Rucki, Jim Hatcher and your support staff

Jan 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used WorldApp KeySurvey in 2014 and 2015. There was a large learning curve for me however the customer service I received and technical support helped me along.

I use the software in our schools with students. I continue to fine tune the survey questions because I believe WorldApp KeySurvey will work only as good as the questions.

A significant challenge for our non profit organization being located in Canada is the US exchange rate at 40%. Please provide future quotes in Canadian Dollars.

Thank you for your assistance.

We have used Key Survey for years. Great stuff.

Oct 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Key Survey for all our online research. Works almost perfectly and when it doesn't the staff is fantastic at problem solving.

I've been an avid customer of Key Survey since 2003. Great product. Very professional.

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Key Survey is very easy to use. creating a survey can be done quickly without any programming knowledge.Great reports and ability to bring logic into the survey.Customer service has been exceptional. KeySurvey's staff continue to improve on this product.

Extremely logical and user friendly.

Aug 25, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It lets the user control all aspects of E-surveys. From composing of questions, making corrections, setting launch date parameters (which day and time to switch it on, when to shut it down) reviewing results instantLy with clear bar graphs and exporting data to SPSS or other software for more rigorous stats. Most importantly it is rightly priced. We have used Key Survey for more than a dozen projects and are extremely happy with it. Finally, when we have had questions and called for tech support or our assigned sales rep, they have helped us exceptionally well.

Very helpful (and patient) support people.

Aug 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I need help with a programming issue the support people are patient and clear in their instructions. When I need something special, or something changed right away, my sales/customer service person, Jim Hatcher is exceptional.

Customizable, well-supported solution

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have utilized WorldApp's Key Survey solution for nearly ten years. We have found Key Survey to be a powerful, comprehensive survey solution that supports many areas of our business. From client satisfaction surveys to workflow dashboards, Key Survey has it all. The online support staff is extremely knowledgeable and always willing to help. Our customer service representative and account managers are highly attentive and always go above and beyond to support our needs. I highly recommend Key Survey and the WorldApp team!

A surprisingly comprehensive and affordable system with a small company feel

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Key Survey is as easy to use as a free on-line system, but is packed with tons of power when you need it. The paradigm is easy to work with, and has intuitive aspects that make it fast to work with. This has been very important for those times when we are developing all day, because repetition is minimized - boosting our productivity. Tech support is right there. I felt like I needed some telephone support when we first started using the system, because I was convinced what we needed to do was unique and pioneering. Much of it was and still is, but I did not need telephone support, because the folks on Chat are very serious about getting to the root of solutions. They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

PROS: Very easy to use, very short learning curve for all basic needs, excellent tech support, big toolbox (mostly in the form of supplied Plug-Ins) for special question and response presentation, interaction, and management, HTML coding support, custom CSS support, query string variables can be passed to prepopulate fields, new plug-ins and tools are developed as needed by Key Survey, available bulk e-mail survey invitation system, good pre and post survey entry and exit options, easy to copy surveys and questions across the platform, fast to load and update.

CONS: Preloading data from a local file can be tricky, if you are used to Constant Contact this will not feel like a full-blown e-mail contact system, some mobile templates do not accurately scale on all devices when using some plug-ins, the "plug-in" system is highly capable but could use a few more intuitive features, like the ability to review question and answer codes in a separate window while coding plug-in variables.

Highly Recommend!

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a loyal customer for at least ten years, I¿ve been extremely pleased with KeySurvey.

Given most of the research studies I conduct are in-house, and high in frequency, this software has been instrumental in providing me with the tools to do my job effectively and efficiently.

Very easy to use¿ from programming to reporting¿ and the customer service is excellent! Having the online ¿live¿ support chat feature has been extremely helpful during those moments when a survey needs to be launched and a programming issue transpires. At a click of a button, the support team is there to help with any questions you may have at the moment.

Easy to use tool and great support

May 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using the KeySurvey software for years -- for everything from little two-question surveys going to small groups of people, to an incredibly secure and confidential survey going out to over 800 company employees with back-end demographic data preloaded. I find the web interface easy to use and intuitive. One of my favorite features is being able to copy an existing survey and tweak what I need for the current use. Flexibility with downloading and sharing results is excellent. On a few occasions I've been stumped trying to use an advanced feature, so I just click on the live chat support and someone walks me through what to do, nice and easy.

Jim Hatcher et al are GREAT!

Apr 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product and service all around. Thanks!

Excellent survey platform

Mar 26, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.

Excellent survey platform

Mar 26, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.

Excellent survey platform

Mar 26, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future.

Really simplifies creating a survey

Mar 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best thing about Key Survey is the customer service. They are always ready and willing (and patient) to help you with whatever you need. The sales support is also great.

Best LIve Support & Customer Service

Feb 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The online chat is Awesome! Extremely helpful!! I've been connected with several different live support people and all were very knowledgeable and VERY helpful!!!
Great product! Easy to Use!

Easy to set up, customize, analyze and manage - data collection and management

May 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Surprised how good it actually is. and I liked it's support and sales teams - patiently and effectively they set up everything i needed.