Ultimate Software

UltiPro

4 / 5 384 reviews

Who Uses This Software?

We market our UltiPro solution primarily to companies with more than 100 employees across all industries.


Average Ratings

384 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ultimate Software
  • www.ultimatesoftware.com/
  • Founded 1990
  • United States

About This Software

Ultimate Softwares UltiPro cloud solution is designed to improve the employee experience. With UltiPro, organizations can deliver convenient recruiting and onboarding; process payroll with speed and accuracy; facilitate ongoing employee learning and development; leverage advanced surveys and sentiment analysis; and drive smarter, people-focused results with powerful business intelligence and reporting.


UltiPro Features

  • Appointment Management
  • Automated Scheduling
  • Calendar Management
  • Employee Database
  • Group Scheduling
  • Shift Scheduling
  • Time Tracking
  • Vacation / Leave Tracking
  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

Vendor has not completed this information.

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • 360 Degree Feedback
  • Ad Hoc Reviews
  • Appraisal History Tracking
  • Cascading Goals
  • Compensation Management
  • Competency Tracking
  • Custom Rating Scales
  • Custom Review Forms
  • Goal Setting / Tracking
  • Individual Development Plans
  • Peer Appraisals
  • Review Cycle Tracking
  • Review Form Templates
  • Self Service Portal
  • Self-Appraisals
  • Weighted Performance Measures
  • Assessments
  • Background Screening
  • Billing & Invoicing
  • Candidate Management
  • Collaboration Tools
  • Commission & Payroll Management
  • CRM
  • Internal HR
  • Interview Management
  • Job Requisition
  • Onboarding
  • Recruiting Firms
  • Reference Checking
  • Resume Parsing
  • Resume Search
  • Self Service Portal

Vendor has not completed this information.

  • Career Development Planning
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting / Tracking
  • Job Description Management
  • Onboarding
  • Performance Appraisal
  • Recruiting Management
  • Succession Planning
  • Training Management

Vendor has not completed this information.

  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

UltiPro Reviews

Functionality very limited with payroll w/ regards to vacation accrual, PTO adj after the fact etc.

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Mutitude of functions. Probably great for companies that are very large, our company however is quite small, so many of the bells and whistles are lost on us. Our parent company uses it, therefore we have to use it.

Cons: We do not use the accrual system the way ULTIPRO has it set up. Therefore I need to track vacation and sick time separately to keep track of balances.

very intuitive Timesheet application

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very easy application to navigate through, time sheet as well as time off info very accurate and up to date

Cons: Nothing bad to say about the application, could use some additional links to company sponsored websites.

Use this software regularly as an HR professional

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Has all the features we need, including recruiting, onboarding, and payroll. It made my job easier and the tools are exceptional.

Cons: System set up requires a lot of time consuming data entry. Also, in the recruiting module, I would prefer to have the option to select multiple resumes and forward them all at once to the hiring manager through email rather than individually each time.

Overall: Saved a lot of time

Vendor Response

by Ultimate Software on June 08, 2017

Thank you for sharing your experience with us. Have a great day!

Great system for payroll data and leave management

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use when viewing payroll, personal data, and company goals/performance management. Easy software/website to navigate.

Cons: Time sheet data does not appear to be entered into Ultipro, it simply displays the data from another system. Sometimes difficult to navigate Goals portion of the software/website.

Vendor Response

by Ultimate Software on June 07, 2017

Hi Matt, thank you for sharing your experience. Your feedback is important to us. I just wanted to let you know I shared your feedback with the team to help us continuously improve. Have a great day. Thank you.

Limited Customer Support

Apr 24, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Unfortunately the customer support is the largest roadblock to progressing company processes and system setup. It is nearly impossible to receive a response in a timely manner. We consistently need to escalate unresolved cases to our account manager. When we do receive an answer it is usually very short with little context as to why or how the system operates. The features we request are often quickly dismissed and the projects we ask for assistance on are often an additional cost of service. The tool is over complicated requiring multiple clicks (limited automation). Onboarding and Ulti HR Core do not integrate and require multiple steps for setup when hiring new employees. Many of the solutions do not meet global requirements.

Vendor Response

by Ultimate Software on April 27, 2017

Hi Ashley, thank you for providing us with feedback. I'm really sorry to hear that you are not enjoying your experience with us. I would love to assist you in any way I can. I'm wondering if we could reconfigure your system, set you up with some training, or see if there's a bug preventing you from having a great experience? If you're interesting in working with me to find some solutions, please either reply here or email me at micole_kaye@ultimatesoftware.com. (Email will be fastest.) Again, we're really sorry to hear about your experience and hope to hear from you soon. Have a great day. Thank you, Micole Kaye, Ultimate Software

Ultipro Review

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Comments: Found the HRIS data entry and reporting to be very easy to learn and to use, compared to my last HRIS system. Truly a great system.

Vendor Response

by Ultimate Software on April 27, 2017

HI Janice, Thank you for providing us with feedback and for the kind words. Have a great day! Thank you, Micole Kaye, Ultimate Software

Best HR solution I have used

Apr 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: elegant design; tasks are easy to complete and due to minimal unnecessary steps. Customer service to this point has been impeccable, especially for such a big player in the space

Cons: same complaint I have with all solutions of this kind: too many unnecessary steps. Ultipro (like all others) could be simplified and streamlined.

Overall: Having used several competitors in this space, Ultipro provided a clear advantage in terms of simplicity, functionality & overall value. I (hopefully) will never have to use another.

Recommendations to other buyers: Nothing that does not apply to other HR solutions: continue to streamline. Other than that, keep doing what you are doing (and don't raise your prices)

Vendor Response

by Ultimate Software on April 27, 2017

Hi Travis, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. We appreciate the kind words you shared. Have a great day! Thank you, Micole Kaye, Ultimate Software

Looking for the ultimate software?

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: From time cards to annual reviews, this system is easy to use and very effective! The ease of use and reporting capabilities make it unsurpassed in the industry.

Vendor Response

by Ultimate Software on April 27, 2017

Hi Carla, Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

Easiest HR system EVER

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ability to add many different HR items on 1 site.

Cons: Sometimes the software runs a little slow but it usually doesn't last long.

Overall: I can't say enough good things about Ultipro. This system is by far the easiest HR system I have ever used. As an end user - I find it EXTREMELY helpful to have the ability to log into 1 site for all my HR related needs. From obtaining yearly W-2s, viewing weekly pay stubs., or updating direct deposit or benefit options is user friendly and not much training required at all.

Recommendations to other buyers: I would keep doing what they are doing! Great product thanks!

Vendor Response

by Ultimate Software on April 27, 2017

Hi Jaqui, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

Easy To Use

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Ultipro since I started with my company. From an end users perspective, it is very easy to use and navigate manage time and attendance, and support continuous and proactive talent management.And its cloud based, overall i am very satisfy with this product.

Vendor Response

by Ultimate Software on April 27, 2017

Hi there - Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software

Ultipro Review

Feb 01, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Ultipro for two and a half years. The system will be upgrading this year. To be honest, Ultipro is not my favorite ATS I've ever used. I prefer Taleo over Ultipro. It is not easy to navigate from a recruiter or hiring manager stand point. Just not a user friendly system. Hopefully, the upgrade will improve some features.

Vendor Response

by Ultimate Software on February 02, 2017

Hi Bridgette, thank you for providing us with your feedback. We find customer feedback very valuable and use comments like this to improve. We are very sorry to hear you have had a less than stellar experience with us. I just wanted to let you know that I shared your comments internally so our team can improve your experience with us in the future. Thank you very much and have a great day. Micole Kaye, Ultimate Software

Nice Product

Jan 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: simplify payroll computations, manage time and attendance, and support continuous and proactive talent management.And its cloud based, overall i am satisfy with this product.

Vendor Response

by Ultimate Software on April 27, 2017

Hi Pavan - Thank you for providing us with feedback. We're happy to hear you are enjoying your experience with us and we appreciate the kind words. Have a great day! Thank you, Micole Kaye, Ultimate Software

Ultipro Review

Jan 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use Ultipro for timesheet tracking and benefits registration. I love the ease of use and the clean presentation.

Vendor Response

by Ultimate Software on January 25, 2017

Hi Megan, thank you for providing us with feedback. We're happy to hear you enjoy our user-friendly product design. Have a nice day. Thank you!

Great appearance, lacking ease of use

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The look and layout are great.

Overall: The look and layout of the software are great. However, I feel like I am constantly having to click multiple areas before I find what I am looking for.

Vendor Response

by Ultimate Software on December 13, 2016

Hi Julie - Thanks for providing us with feedback. We're happy to see you are enjoying your overall experience. We notice that you do have some concerns. I'm wondering if there's any way we can help improve your experience. For example, maybe your experience can be improved through training or through adjusting your product configuration. If you're open to working with us, please either reply here (if possible) or email me at micole_kaye@ultimatesoftware.com. Have a nice day. Thank you!

Great service for payroll and employee benefits managment

Dec 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use; easy to navigate

Overall: We have been using Ultipro since I started with my company. From an end users perspective, it is very easy to use and navigate.

Vendor Response

by Ultimate Software on December 05, 2016

Hi Dustin, thank you for providing us with feedback. We're thrilled to hear you are enjoying your experience with us. Have a great day! Thank you, Micole Kaye, Ultimate Software