--- title: "UKG Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UKG Pro Software - reviews, pricing plans, popular comparisons to other Payroll products and more." source_url: "https://www.capterra.com/p/480/UKG-Pro/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # UKG Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UKG Pro ## What is UKG Pro? UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. ## What is UKG Pro used for? [Payroll](https://www.capterra.com/payroll-software/)[Human Resources](https://www.capterra.com/human-resource-software/)[Time Clock](https://www.capterra.com/time-clock-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 733 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Pros & cons Streamlined HR process management Comprehensive work tracking tools Frequent technical problems Inconsistent customer service quality ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Direct Deposit Payroll / 2026 - Employee Engagement / 2026 - Human Resources / 2026 - Onboarding / 2026 - Performance Management System / 2026 - Talent Management / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UKG Pro?[Manage this product listing](https://www.g2.com/products/ukg-pro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UKG Pro 4.3 (733) VS. [4.9 (4,318)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (725) Ease Of Use 4.8 (4,318) Value For Money 4.1 (447) Value For Money 4.7 (3,966) Customer Service 4.0 (489) Customer Service 4.7 (4,068) ## UKG Pro alternatives [4.3 (1,980)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (3,080)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,966)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/480/UKG-Pro/alternatives/) ## FAQs about UKG Pro Overview ### What problems does UKG Pro solve? UKG Pro solves fragmented HR and payroll workflows by centralizing employee records, payroll processing, tax and benefits information, timecards, PTO requests, scheduling, and reporting. HR and payroll teams reduce manual data entry and routine inquiries, while managers gain visibility into attendance and staffing, and employees self-serve pay, documents, and time-off needs. Answer based on 532 reviews Overview ### Which roles and teams benefit most from UKG Pro? UKG Pro is most used by HR managers, HR generalists, and HR assistants managing employee records, onboarding, benefits, and workforce requests. Payroll managers, administrators, and controllers rely on it for payroll processing and reporting, while HRIS teams and systems engineers administer data, integrations, access, and workforce system configuration. Answer based on 725 reviews Overview ### What company size and industries is UKG Pro built for? UKG Pro is built for enterprise organizations, which represent 40% of reviewers, particularly Hospital & Health Care organizations at 12%. It provides AI-driven HR, payroll, and workforce tools across industries and roles. Reviewers also include midsize businesses (36%) and small businesses (25%), with Retail and Education Management each at 4%. Answer based on 733 reviews Features and Usability ### What are the key features of UKG Pro? UKG Pro includes payroll management and direct deposit for processing employee pay, along with payroll reporting and reporting/analytics for reviewing pay data, hires, and turnover. Employees can use the self-service portal and mobile access to view pay information, request time off, and update details. Time and attendance tools include an online time clock and timesheet management. It also covers W-2 preparation and Tax Compliance. Answer based on 105 reviews Integrations ### Which third-party tools and platforms does UKG Pro integrate with? UKG Pro integrates with over 40 third-party tools, including recruiting platforms Greenhouse, iCIMS, Jobvite, and LinkedIn for Business; screening providers HireRight and GoodHire; and workforce and benefits systems Achievers and Benefitfocus Platform. Its catalog also includes options for payroll, learning management, and employee communication. Answer based on 67 reviews Getting Started and Support ### How easy is it to onboard and train a team on UKG Pro? UKG Pro offers in-person and live online training, webinars, documentation, and videos. Reviewers find employees and managers generally learn timecards, schedules, and everyday HR tasks quickly, especially after similar systems. Administrators, payroll teams, and report builders need more time for configuration, implementation, and advanced reporting; some reviewers also report outdated materials. Answer based on 78 reviews Getting Started and Support ### What customer support options does UKG Pro offer, and how do users rate the experience? UKG Pro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe agents as knowledgeable and helpful, with self-service resources resolving common questions. However, reviewers also report inconsistent response times, difficult escalations, and lengthy waits for complex cases or implementation issues. Answer based on 81 reviews Security ### How does UKG Pro handle data security and access control? UKG Pro uses role-based permissions to give employees, managers, administrators, and auditors tailored access to information and documents. It supports SSO integration and login verification codes sent by text, call, or email, with trusted-device pauses available. Reviewers note that security-role assignments can be complicated and may sometimes grant unexpected access. Answer based on 106 reviews Payroll ### How well does UKG Pro handle payroll? UKG Pro handles payroll reliably for organizations that need integrated pay, tax, timekeeping, and employee self-service tools. Payroll administrators value its reporting, compliance support, and ability to manage complex pay groups, while some teams find corrections, accrual setup, peak-period performance, and support resolution more difficult. Answer based on 254 reviews ## Who uses UKG Pro? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined HR process management 88% positive reviews out of 43 Most reviewers describe HR management as simplifying tasks, offering self-service, and consolidating HR functions efficiently. Francois C. Directeur General, 51 - 200 employees. "The software enbles us to simplify our human resource management processes from employees scheduling, benefits administration to general compensation management." Frequent technical problems 77% negative reviews out of 124 Most users report bugs and issues cause system errors, slowdowns, incorrect data, and unresolved technical challenges. Carrie P. Counselor, 51 - 200 employees. "Sometimes it seems to glitch and not detect when I am on site." Comprehensive work tracking tools 89% positive reviews out of 28 Most reviewers find tracking features simplify monitoring PTO, hours, pay, and HR tasks in one platform. Louise A. HR Manager, 1,001 - 5,000 employees. "Ability to add user defined fields helps HR track unique items." Inconsistent customer service quality 53% negative reviews out of 70 Some users report customer support is slow, difficult to reach, and often unhelpful in resolving problems. Anonymous User Payroll Administrator, 201 - 500 employees. "Customer service is slow and delayed, takes weeks if or months for an answer." Centralized HR information access 96% positive reviews out of 25 Most users comment information management keeps all HR details easily accessible and updatable in one location. Cumbersome password reset process 87% negative reviews out of 31 Most users report password reset is inconvenient, with frequent lockouts, strict requirements, and difficult recovery steps. Nathan L. Maintenance tech, 501 - 1,000 employees. "My password expired went to make a new one and it doesn't recognize my current one which is needed to make a new one." ## Features AI summary Based on 18,203 Payroll reviews Capterra data shows that buyers of payroll software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **Direct Deposit** (**58%**) - **Payroll Reporting** (**51%**) UKG Pro supports all three of the features reviewers value most: **Payroll Management**, **Direct Deposit**, and **Payroll Reporting**. Together, these capabilities help businesses process payroll accurately, pay employees on time through direct deposit, and track payroll data with clear reporting, allowing teams to manage compensation more efficiently and maintain better oversight of payroll operations. Payroll Management 4.4 (157) 77.71% of 157 reviewers that rated this feature as important or highly important You benefit from streamlined payroll processing, accurate time tracking, and easy adjustments. Reviewers appreciate the system’s reliability, flexibility, and user-friendliness, though a few mention occasional data syncing issues and the need for external solutions for specialized payroll. Direct Deposit 4.8 (73) 78.08% of 73 reviewers that rated this feature as important or highly important With this capability, you can easily set up and manage direct deposit for employees, ensuring timely and accurate payments. Reviewers appreciate its reliability, simplicity, and speed, noting that it eliminates issues with lost checks and provides seamless access to funds. Payroll Reporting 4.5 (89) 74.16% of 89 reviewers that rated this feature as important or highly important UKG Pro offers a wide range of standard and customizable payroll reports, making it easy to track labor costs and validate payroll data. Reviewers indicate reports are accessible and accurate, though some find the Business Intelligence system complex and training insufficient. Tax Compliance 4.3 (56) 76.79% of 56 reviewers that rated this feature as important or highly important Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors W-2 Preparation 4.6 (63) 82.54% of 63 reviewers that rated this feature as important or highly important Automatically create and distribute W-2/1099 tax forms to employees. Reporting/Analytics 3.9 (90) 72.22% of 90 reviewers that rated this feature as important or highly important With this aspect, you can generate real-time and customizable reports for payroll, compliance, and KPIs. Some reviewers feel reporting is robust and flexible, but others say it’s difficult to configure, requires training, and can be hard to navigate. UKG Pro 117 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Track 401(k) participant contributions and employer match Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage the process of evaluating documents or requests submitted for approval Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Researching and validating a person's criminal, educational, job or financial records Compare key metrics for the business against prominent players in the industry Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Create, manage, and send invoices or bills to customers Create budgets based on historical data and future projections Track and manage schedules and meetings via an integrated calendar Build, track, and maintain relationships with candidates Process of enhancing skills & experiences for continuous professional growth & advancement Print paychecks issued to confirm payment of wages or salary Track employees' arrival and departure timings for payroll purposes Provides a channel for team members to share AI models, media files, communicate, and work together Manages compensation such as salary, bonus, and benefits processes, aligning with policies Catalog, manage, and develop employee skill sets Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Translate EDI formats into data suitable for use with company applications. Graphical representation of data With this capability, you can easily set up and manage direct deposit for employees, ensuring timely and accurate payments. Reviewers appreciate its reliability, simplicity, and speed, noting that it eliminates issues with lost checks and provides seamless access to funds. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Tools to improve and measure employee satisfaction and involvement Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Assign working shifts or tasks to employees based on their availability Gateway through which employees can access the system Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track employee time off under the family and medical leave act (FMLA) Software specialized for accountants and accounting firms Software that is accessible through the cloud with an active internet connection Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Automates core HR functions such as talent management, employee evaluation and learning management Document completed by employee to assist with career and personal development to reach short term and long term goals Designed to be used by internal recruiters or HR hiring managers Create and track interviews with a reminder system Create, share, and manage the distribution of job descriptions/duties Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) Request a new hire, explain the need, and determine available budget Predict labor requirements based on past and present data/trends Facilitate training materials that help employees grow and progress in their positions Organize and track educational activities Manage and track employee attendance It gives you the flexibility to clock in, manage timesheets, and request time off from anywhere. Users think mobile access is essential and user-friendly, though some mention navigation could be improved and certain functions are easier on desktop. Access the system via a mobile application Pay employees in multiple countries using correct currencies and correct tax deduction amounts Pay employees in multiple states with correct tax deduction amounts in each Identify, track, and respond to negative feedback Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Diagram that shows the structure of an organization and the relationships between parts Create orientation programs for new employees or students You benefit from streamlined payroll processing, accurate time tracking, and easy adjustments. Reviewers appreciate the system’s reliability, flexibility, and user-friendliness, though a few mention occasional data syncing issues and the need for external solutions for specialized payroll. UKG Pro offers a wide range of standard and customizable payroll reports, making it easy to track labor costs and validate payroll data. Reviewers indicate reports are accessible and accurate, though some find the Business Intelligence system complex and training insufficient. Evaluation process that provides feedback on an employee's job performance Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Tools to find, assess, and hire suitable candidates for a job within an organization Process used by hiring managers to get more information about a candidate by contacting previous employers Collection, analysis, and representation of numerical data and generation of reports to understand various patterns With this aspect, you can generate real-time and customizable reports for payroll, compliance, and KPIs. Some reviewers feel reporting is robust and flexible, but others say it’s difficult to configure, requires training, and can be hard to navigate. Automates the extraction and analysis of key information from resumes or CVs Search through the software for stored resumes Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department Online portal through which end users can access the system, manage tasks, or obtain information Assembling information about a topic of interest and building content paths without assistance from third parties Managing and trading shift details between employees Track and manage sick leave time Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Planning, tracking and developing internal talent for future key position filling Gauge satisfaction and receive information for improvement and success Recruiting, tracking, and interviewing candidates and onboarding/training new employees Integrate with Talent Managment software to better track learners progress and training sessions Create, manage and track all task activities and progression Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Interact with data visualization elements, such as charts and graphs, to drill down into data Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (723) 4.2 Based on 723 reviews ## Pricing Value for money 4.1 (447) ### Starting price Free trial not available Value for money 4.1 (447) 4.1 Based on 447 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Achievers](https://www.capterra.com/p/129232/Employee-Success-Platform/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ ICIMS](https://www.capterra.com/p/93248/iCIMS-Recruit/)[ Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (489) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (489) 4.0 Based on 489 reviews ## User reviews Overall rating 4.3 Based on 733 reviews Filter by rating 5(368) 4(249) 3(79) 2(15) 1(22) Mentioned topic Sorted by most recent LL Leona L. Human Resources Manager Construction ### "Well Worth Your Time to Explore This Option" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 7, 2026 It is a great product with many business applications that we used daily. The support was there when we needed it. Pros Robust product with a lot of features, possibly more than we would use. But great for our mid-sized organization. Cons We like the way it was organized and put together. We used it to do our recruiting, Human Resources, Payroll, Accounting reports, and many more. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) We were looking for a more complete product that did everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TT Toms T. IT Admin Hospital & Health Care ### "Solid and reliable once you get past the learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 24, 2026 Solid, dependable tool that gets the job done for everyday HR and payroll tasks. It takes some time to configure properly and get used to, but it saves our team a lot of manual busywork in the long run. Pros The self-service portal makes it super easy for employees to grab paystubs, submit PTO, and update info on their own. Once you get things running, it handles payroll and tracking really reliably. Cons The learning curve is pretty steep, and the backend settings can feel clunky and outdated. Customer support is also hit-or-miss when you run into trickier issues. Alternatives considered [Clockify](https://www.capterra.com/p/169607/Clockify/) Reasons for choosing UKG Pro It offered a more complete all-in-one solution for payroll and core HR that could easily scale with our team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Leah G. Auto Detailer Automotive ### "UKG for Payrolll" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 September 7, 2026 Pros I’m just used to it. Multiple jobs that I’ve had has used UKG pro for payroll. It’s easy to use never had a problem. Cons Sometimes, if you go to the website, there can be some glitches although it’s easy to use it’s not the smoothest program in the world at least not the website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amy B. Human Resources Administrative Assistant Hospitality ### "UKG Pro - Excellent Company Management System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 27, 2026 UKG Pro has been a great transition for our company in all areas: recruiting, payroll, reviews, benefits, etc. We are very happy with the system. Pros I was a member of the rollout HR team that helped in our system management transfer. I was most impressed by the customer support we received from the UKG team. We had a few meetings with their rep and they ensured we were ready for rollout before rolling it out to our employees. I am a part of the recruitment team, and it is very easy to move a new hire through the candidate process. I also appreciate that there are representatives available to assist with support either through an email or a phone call. Cons I wish UKG had created some visual guides for employees, both on the admin side and on the user side. My company had created some of our own visuals to aide in training, but some additional tutorials would be nice to have available for distribution. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) We needed some additional features for our employee management system and we were not as happy with the customer support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 31, 2026 Hi Amy, Thank you for taking the team to leave a review! We're please to hear that you received great customer support and that it is easy to navigate through the hiring process. BR Briana R. Sales Associate Retail ### "Bath and Body Works Employee that uses UKG Pro" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 14, 2026 Overall UKG Pro is easy to navigate and use, there are a few minor cons, but overall, a great app. It is an app that is easy to get comfortable with. Pros It is easy to navigate and not overwhelming. As someone who has used it both as a manager and employee, it is overall an easy tool to use. Cons The time off requests can be a little tricky. Also it doesn't keep you updated often. For example if you offer a shift to someone it doesn't let you know if they took the shift or not until the manager approves it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Alexis H. Registered Nurse Hospital & Health Care ### "UKG Pro - Nurse" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2026 I am overall pleased with UKG Pro and the services it provides. Easy to use, fast, and easy to teach new employees. Pros UKG Pro is very easy to use and has everything you need in one place. I like that I can view my time management and my payroll in one. Cons I least like how much you have to change your password to get into the system as well as the terms and conditions for password. Seems a little excessive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Marquita V. SALES MANAgER Alternative Dispute Resolution ### "UKG Pro: Heavy-Duty Payroll, High-Maintenance Tech" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2026 An overall assessment of UKG Pro reveals a powerhouse payroll engine that delivers flawless compliance but sacrifices modern user harmony \[G2, TrustRadius\]. It functions as a deeply dependable compliance system for complex operations, though it requires significant technical expertise to manage daily Pros I have been really impressed with the Financial Wellness tools, specifically the ability to provide employees with earned wage access. It empowers our staff by allowing them to pull a portion of their pay ahead of regular cycles, which has been a great benefit for their financial flexibility. Cons Obtaining prompt technical resolutions is challenging due to UKG's ongoing changes in account management assignments. This inconsistency hinders effective support and resolution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IW India W. Cota Health, Wellness and Fitness ### "Good system" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 9, 2026 Super easy to use. I wouldn’t change anything about the mechanism. I would only change the display. Everything else was perfect. Pros Very easy to use and understand. I had no issue finding anything. Also if I needed help, the help button was accessible. Cons Honestly, the color scheme of it, and just the overall generic feeling. Personally, I just like things that are a little more vibrant. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Swaminathan S. HR Assistant Hospitality ### "UKG Pro..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 18, 2026 UKG Pro is a reliable and feature-rich HCM platform that effectively supports HR, payroll, talent acquisition, and workforce management needs. Its robust functionality and integration capabilities make it a valuable solution for organizations of various sizes. While there is a learning curve for some advanced features, the platform delivers strong operational efficiency and employee management capabilities once fully implemented. Pros Comprehensive HR and workforce management platform with strong payroll, recruiting, employee self-service, reporting, and time-tracking capabilities. The integration of multiple HR functions into a single system improves efficiency and reduces administrative work. Cons Some areas of the platform can be complex for new users, and certain reports or customizations may require additional training or administrative expertise. System updates occasionally introduce workflow changes that require adjustment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sahil M. Manufacturing Supervisor Pharmaceuticals ### "User-Friendly HR Platform with Strong Payroll and Employee Management Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2026 My overall experience with UKG Pro has been positive. The platform effectively centralizes HR, payroll, talent management, and employee self-service functions into a single system. It improves efficiency, enhances communication, and provides employees with convenient access to their information. The candidate management and onboarding tools help streamline recruitment processes, while the reporting capabilities support informed decision-making. Although there are occasional usability challenges and minor technical issues, UKG Pro remains a reliable and feature-rich solution for managing workforce operations. Pros UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting. The interface is intuitive, making it easy for employees and administrators to access information and complete tasks efficiently. The candidate and onboarding processes are well organized, improving the overall hiring experience. Communication tools and self-service features reduce administrative workload, while robust reporting capabilities provide valuable workforce insights. Customer support is generally responsive and knowledgeable, and the platform delivers strong value for money for organizations seeking an all-in-one HCM solution. Cons Some advanced reporting and configuration features have a learning curve and may require additional training. System updates occasionally introduce minor bugs or changes that can impact workflows. Customer support response times can vary depending on issue complexity, and certain administrative functions may require multiple steps to complete. The mobile experience could also be improved for some HR and manager-specific tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 15, 2026 Hi Sahil, We greatly appreciate you taking the time to share your experience with UKG Pro! We're happy to hear that things have been positive on your end. 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