Who Uses This Software?

Clerks will love being able to work from anywhere,the ease of use, automated email payment reminders, html bills and Auditors and the Board will love our management reports. Simple move in/out process


Average Ratings

72 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LMS
  • www.waterworkslms.com
  • Founded 1980
  • United States

About This Software

Waterworks is a full featured, affordable, easy to use water/sewer/ electricity billing software serving small cities and rural water systems since 1987. Metered, stepped & flat rate billing. Unlimited rates. Streamlined payment and meter reading entry, unlimited notes on account, customer and meter/tap. Interface modules for QuickBooks, and most AMR systems. We have two systems, the locally installed traditional product and our new CLOUD PLATFORM.. We think its a market leading innovation


WaterWorks Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

WaterWorks Reviews

This software is awesome.

Apr 08, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is so much better than what we were using. If I have any problems with it I just call Teri and she irons the kinks out. I like that there are so many reports with this product. I use it to fill out information for the system all the time.

Water Works is Awesome

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

MY USE OF WATERWORKS

Apr 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WaterWorks is very user friendly once you have been introduced to the different uses of it.
There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri).

Awesome Customer Service

Apr 01, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests. We appreciate her so much! WaterWorks allows our City to seamlessly bill our patrons monthly, and typically if there is a problem with the billing it is on our side, and not based on the product. We are very satisfied, and we wish all of our software was as easy to use.

Best software EVER!

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use!

whatever

Mar 31, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is top-notch. A drawback has been that the software was NOT compatible with MAC. I understand this is changing which is beneficial for me.

Happy Waterworks user for 8 years

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola

Perfect and easy to use.

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love how easy this product is to learn and to be able to talk to a person when calling in with problems.

Software is user friendly, and staff with Waterworks is execellent. Always there to help

Mar 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!

Transfer from my old dos program was made easy with waterworks

Mar 31, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is great , and the program is easy to use.

waterworks is the best

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its very easy to learn and use. The company is improving the Software at all times. The best customer service around.

Excellent!!!!!

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WaterWorks is wonderful. Our computer system crashed a few years ago and with the help of WaterWorks Online Back-Up & and Terri we were back up and running quickly. I highly recommend WaterWorks!!!

Recommendation by Terri to export infomation into speadsheet and customize saved me alot of work!

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So much more versatile than I imaged. Called Customer representative with some concerns. Terri explained a couple of options and helped walk me through the process of exporting information from Water Works. I then customized the report as I needed it and saved me a lot of work.

Professional

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. Wonderful tech support

City of Qulin, Missouri

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.
A pleasure to work with these people.

Best Utility Software

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used. Prior to finding WaterWorks we had tried 3 different software companies within the last 2 years. Can't wait to see what the future holds for the customers and WaterWorks.

This is a great product.

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is easy to use and the customer service is great

Love waterworks

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the program but the customer service is the best thing!!!

overall 5 stars, ease of use 5 stars, customer service 5 stars

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works
about 10 years and this is a wonderful software, it is customer friendly and I would not want
to try any other software because I think water works would be hard to beat in every area!!!!

great software

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

Great Company and Product

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.

Great Product!!

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super user friendly. Best customer service!

Excellent Support Staff

Mar 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have always received excellent support for this system as I was new to using this system and never have had an issue gets answers to those questions I have had learning how this program works.

Works well

Mar 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service is excellent

Easy to use and great Customer Service

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has been a life saver for both myself, and the city. Anytime i have had any issue what so ever they have talked me through it or help on line. Great product, great service, and great personnel.

Waterworks software is significantly more user friendly than our pervious utility billing software

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a small city we just could not justify the cost of high-priced municipal accounting software. We decided to adapt Quickbooks to our accounting needs, and we needed a utility billing software package that would interface with Quickbooks. Waterworks met this need and more. Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent. Our accounting staff could not be happier, and our auditor is pleased with the software's reporting capability as well.

Software is pretty easy to use

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Always friendly, easy to work with and go out of their way to help with problems.

Customer Service

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy software to learn. When you need help Customer Service is always there to help. Will walk you through the steps you need help with. Very friendly.

I am new to billing utilities and I am so glad I chose WaterWorks.

Mar 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers! The customer service is excellent. I called several times after set up with questions and Terri was so patient with me and if I had to leave a message or she was helping someone else when I called, she always calls back very quickly.

Highly recommend WaterWorks

Mar 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The WayerWorks program is very user-friendly. When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Love Water Works!!!

Mar 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to learn and use, and Terri has been a big help to me as well. She is wonderful! I would highly recommend this software to everyone I know that is looking!!!

Great Product Great Service

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use WaterWorks for billing our regional Public Water Authority customers. It is easy to install, easy to use, and does everything we need. Any questions that we have are quickly answered. I can recommend this software without any reservations.

Professional and easy to learn!

Mar 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful!

WATER WORKS

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE

Vendor Response

by LMS on August 20, 2014

Oh, but we can! I'll show you where you can change that.

Couldn't ask for a better program.

Jul 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can't find a Utility program, for this price, that could Possibly be any better !!
As a non-profit company, we can not afford just any program. The WaterWorks program is everything I needed at a price we could afford. It is easy to use and even IF you can't find an answer to what your looking for, you can always call the 800 number. Terri and John are very friendly and knowledgeable . They have never failed to help me. A couple of times I've called and got the answering machine. They have ALWAYS called me back within the hour.
There are a couple of things that I wish the program could do, but it is not anything that can't be worked around. There are several safety screens included in the program to help with making sure that payments and reading are correct. There are also, many different reports that can be printed . The bottom line for me is that the WaterWorks program does everything I need it to do and when it comes time to read meters and get ready for the new billing, this program has given me 6 extra days to get my work done. FINALLY, I can do my job without so much stress !

WaterWorks software

Jul 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was new to bookkeeping for a water district. WaterWorks is very user friendly. It is very easy to learn and if you do have any problems, you can just call support and they do an exceptional job with helping their customers.

Review of waterworks software and customer support

Jul 17, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The waterworks software integrates well with the Meterphone software offered by LMS. Terri is extremely timely responding to questions and is knowledgable about their products and provides great customer support.

overall review

Jul 17, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: its a great program just when you don't use certain features in everyday use you have to call someone to get them to walk you through it again simply because you forget how

Amazing Software

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is very easy to understand, quick to learn how to use, and if you ever have any questions what so ever, no worries, they have the best Customer Service. Its not just like calling for help with a company but calling for help from a friend. When I call Terri its like getting personal help from a friend who knows everything about my company as well as me as a person. I have never or will never plan to switch to anyone else. Thank Goodness for WaterWorks!!!

Good people and program

Jul 17, 2014
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

Overall

Jul 17, 2014
4/5
Overall

Comments: WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance. I do not have any other utility program to compare to so my rating is 4 stars.

Great Program

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is very easy to navigate.

Captera review

Feb 10, 2014
5/5
Overall

Comments: love your software. everything is easy to work, and easy to find, and understand.

water works

Oct 29, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Water works is a great program, easy to use and support is great!

WaterWorks

Oct 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great product. John and Terrie are very helpful any time you call them.

WATER WORKS SOFTWARE

Oct 23, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great software program we have used it since 2006
It is very user friendly and Terri and John are always there if you have a problem

I would highly recommend this program to any utility that is looking to improve their
billing software

User Friendly

Oct 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using WaterWorks for several years and are completely satisfied!
Terri is the best in customer service!!

NBOWD

Oct 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen.

Customer service is also great. We've never had a bad experience.

Thanks for a good product!

LMS WaterWorks

Oct 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: LMS Waterworks is an awesome software to use for your utility billing. The customer service is phenomenal, Terri and John are very knowledgeable they will help you in any way, taking all the time needed for YOU to understand everything and every question you have will be answered.

WaterWorks

Oct 17, 2013
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is excellent for the price which is very important to small companies. It is a good product, the customer service is excellent, but it has a lot of Maneuverability weaknesses. (don't they all?)

Overall it is good

WaterWorks

Oct 17, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to set up and use. Great history features. Support is outstanding.

WaterWorks

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used the program in billing for the Village for close to seven years.
The program was easy to install and enter customer information.
The only problem I had was getting rid of old accounts.
But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help. I dealt with Terri, mostly, and she is on the ball and patient as well.
I think they could include a couple of things, but overall the program gives what is necessary for billing and records.

City Clerk

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues. The software is very user friendly, and when there are needed Improvements or programming issues they are concerned and work on the.

WaterWorks

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our city has used WaterWorks since 2005. It has worked flawlessly. Their support is both knowledgeable and above all quick and always corrects the problem. They take customer feedback to heart and will go the extra mile for any customer. Well done WaterWorks!

Artesia Rural Water

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very friendly easy but accurate program. Training was easy for my assistant.

Excellent Water Billing Program

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using this product since the mid-1990's and have been happy with it. It was simple to set up and learn. Any time there was an issue, help was only a mere email or phone call away with an immediate response and solution. Any suggestions that were made about improving the product or adding a report were taken into consideration during the next upgrade. By the way, email notifications are always sent out if there is an upgrade. I have talked with many locations that spent thousands of dollars on expensive, fancy software packages and were not happy with the outcome. I would recommend Waterworks to anyone with a water billing system - large or small. Great Product! Even Greater Customer Service!

City Secretary

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used WaterWorks for over 18 years and I would not even consider changing to another program. If I need support (maybe 5 times in the 18 years) they always answer my questions or walk me through my problem. I highly recommend this program to all water utility companies.

Waterworks Utility Software

Oct 16, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our water system have used this utility software for many years. We are very pleased with the ease of using this software as well as the set-up. The help Index is very useful. When I have called to get advice on how to do something or update or change something, I have always recieved friendly, extermly helpful and courteous service from both Terri and John. As the secretary I appreciate how they make things easy and when you call they treat your call and every call like it is important to them and they somehow help you solve and resolve any issue you may have. Thumbs up for them!

REVIEW FOR WATERWORKS SOFTWARD

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.

WaterWorks

Oct 16, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has used this software for many, many years. It has always performed as intended and the support is first class. We will continue to use this program as it suits our business needs.

Mt. Sherman

Aug 28, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Good company, good customer support.

Cons: I do not have any cons, Software is easy to understand

Overall: Highly recommend

My Experience

Aug 25, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Love this program. I know if I can't remember or can't figure something out my trusted buddy (Terry) can. She is a phone call away & is always so nice - no matter how many times a day I may call her.

Cons: Wish their could be another way of dealing with accounts other than adjustments

Overall: LOVE it, LOVE It, LOVE it

Fantastic prgram

Aug 25, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down.

Cons: The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out. I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

Overall: I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming.

Vendor Response

by LMS on October 04, 2013

Penalty issue has been fixed, and are no longer removed from final bills. If the penalty was on the bill at the time of the final calculation, it remains there.

Wonderful product

Aug 24, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.

Cons: None that I can think of.

Overall: Great product!

Water/Sewer bill collector

Aug 24, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I am very satisfied with our program, and the support I get from John and Teri is super.

Cons: No complaints at all

Overall: I woiuld highly recommend this company.

Fordland city

Aug 23, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This system is the best I have used. It's very easy to follow and if you ever have a problem you can call and talk to someone. Easy to add people and disconnect.

Cons: I really have nothing bad to say about the whole system

Overall: I highly recommend this company. They are always trying ways to improve to make it better.

Great Product and Service!

Aug 22, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: ¿¿¿We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue. We appreciate their service and product! ¿¿¿

Cons: Can't think of any!

Overall: I highly recommend this service and product!

Happy customer

Aug 22, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have used the WaterWorks program since 1993. I have always found the software to be user friendly, easy to learn, easy for me to train others to use. Their staff is always so helpful and willing to assist you that it has always made it a joy to work with them. I am very grateful that we have their software and great customer service!!! Thank you LMS!!!

Cons: Can't think of any.

Overall: Highly recommended!!!

City Clerk

Aug 22, 2011
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: I am very pleased with LMS Waterworks, I myself have been using it for going on 14 years and it was installed before I became the City Clerk. Terri is amazing for help.. They Rock!

Cons: I can't think of any cons.

Overall: Terri and John are great.

Just Love this Program

Aug 27, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :)

Cons: Have not really found any cons. If i get stuck i will call Terri, and end up saying duh.

Overall: Everyone should use it.

Certified Municipal Clerk

Aug 26, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very good service, I love the problem it is easy to operate. If i can do this program anybody can.

Cons: I have no cons with this program

Overall: Overall recommendation is that you try this program.

Waterworks review

Aug 26, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy access

Cons: not for sure how to bring things over into excel

Overall: Since this is my first time working as city clerk, this is the only software that i am somewhat familiar with, it appears to be great.