Salesforce.com

Salesforce

4 / 5 3953 reviews

Who Uses This Software?

With Salesforces multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.


Average Ratings

3953 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salesforce.com
  • www.salesforce.com
  • Founded 1999
  • United States

About This Software

Have you seen Salesforce's small business solutions lately? SalesforceIQ CRM is an out-of-the-box solution that sets up in minutes and is designed for growing businesses. SalesforceIQ allows sales teams to prioritize and spend time where it matters by eliminating manual data entry and proactively surfacing key insights. Or choose Sales Cloud, a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports.


Salesforce Features

  • Call Logging
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Forecasting
  • Sales Pipeline Management
  • Territory Management

Salesforce Reviews

Sales machine

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Salesforce is good customer relationship management software and has good functionality and is useful for sales.

Cons: The software has features and functionality that is a little hard to use if you don't need something like it.

Self trained and continual learning.

Jul 21, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The ability to send out mass emails and customize reports. Tracking our customers with our own terminologies.

Cons: I really wish there were free training courses with the online program. There is so much to learn and such great benefits and our company is currently small, trying to learn as we go, is sometimes hard to do due to the fact the on person mainly using the program is responsible for many other duties and projects.

Overall: The ability to create own reports and mass emails.

Really good

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and easy to develop/customize new functionality, tightly integrated with marketing, sales and service processes, got great communities feature.

Cons: Inegration with marketing cloud is not well managed, No Implementation guides or user guides to do the same is missing from salesforce.

Overall: Business is running smooth.

Salesforce is truly a force in the cloud and computing industry.

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the fact it has a wide array of products that can be used for various activities especially in the marketing industry. And even better, they are very reliable.

Cons: Nothing to focus really. Customer support could be faster. Of course that's if you ever have to call upon them.

Simply the best CRM program on the market.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The functionality and flexibility of Salesforce continues to grow by the day. Literally without this program I don't know where my company would be.

Cons: The phone app could be slightly better. But it definitely has a lot of functionality. I use the app daily also.

Best in class

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Salesforce is best in class CRM. Fully customizable. Tons of features. Very easy to integrate with other tools.

Cons: It can be a bit pricey. Data storage is tied to number of users so a small org can have data caps that are pretty small. Also, the API can be a bit slow if doing alot of real-time integrations.

We use Salesforce every day and it's the most valuable business resource and tool we have.

Jul 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: We love how it keeps everyone in our business up-to-date and on the same page. We love that it tracks our usage and we can pull reports.

Cons: I think the biggest con is that switching over to their new version has been a headache - we can't find everything and the tutorials haven't been the best or easiest to learn from. Most of the people in our office are still on the old version and we're not really looking forward to when we have to switch over entirely.

Using Salesforce has made my reporting and data tracking so much easier. I love the product.

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ease of being able to customize it to fit my business needs with the ability to keep adding. The reporting and dashboards are amazing and easy to use. I was given the task of setting Salesforce up for my company and was bale to accomplish this with just the online training that is available to all users. Great product!

Cons: The cost of becoming certified in each area is a little high for a small company. There isn't much that I don't like about the product.

Overall: The ability to have all of our databases in one, Leads, Sales, Training, Support, Accounting, & so much more. We look in one area now and see all of the customers information without having to open multiple databases. Great time saver and a 360 view into our customers/leads.

Generally good for extracting data

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: It is easy to access the back end of the application via various methods. The documentation available is excellent and answers all my questions

Cons: There can be issues when creating custom objects where functions that I would expect to see are not available.

Marketing leading CRM although pricing has become more and more unrealistic for small companies. Ver

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
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Pros: Very stable and versatile CRM. Mobile app is good but sometimes a bit slow to load. Good report writing functionality.

Cons: Cost has risen over the past couple of years and we also have been limited by a huge cost to utilise the API

Powerful app for sales and support

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: It has the capabilities including sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Cons: Customer service is not good. They don't react fast to solve your problems even if it's super urgent for your work.

Good product

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: Apex, integrations. Its very good for people that do not have a lot of experience in technology. Let scale easy and quickly

Cons: It does not have a expert suppor. Its difficult to contact them. Its a expensive product for poor suppprt.

Powerful Software - Needs specialization

Jul 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Salesforce is an amazingly powerful tool that requires maintenance and dedicated admins that curtail the solution to the organization. I can *literally* build almost anything in this tool. Automation, workflows, triggers, data correlation all exist within Salesforce.

Cons: The only downside would be that it takes time to learn the language of Salesforce and the various components. Of course, there are certifications via Salesforce but it is costly and time intensive. Being a Salesforce admin takes up a lot of my working day but knowing all the data points helps me become invaluable within Sales Operations.

Overall: Major, game-changing software that allows us to measure critical KPIs.

Great software for increasing sales in our domain, it has helped us increase revenue and profits

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: speed of response for basic queries, quick training period, low initial investment, very small learning curve

Cons: time to initial setup, needs more interactive initial screen, diverse range of applications and wider help guide

Salesforce has been great to work with

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: it is very easy to use. The software is very user-friendly. I have had no issues learning the software quickly.

Cons: when the system has glitches it is difficult to use. It can be very slow at times when working in a high production environment.

Overall: I am able to contact a high number of people on a daily basis. I feel like I am more productive using the software,

Generally wonderful platform. Can be rocky but you expect that with something this massive.

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: Flexibility. The amount of declarative things you can do is vast, and virtually anything you can't do declaratively you can do with code.

Cons: Inconsistent documentation / opaque features. Especially with Lightning Experience rolling out, it can be very difficult to figure out how certain things work, or even if a feature exists.

Overall: It provides us with a reliable database/platform for a variety of purposes, from fundraising to organizing to customer service.

Salesforce has been an incredible tool for our unique non-profit.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: The software is so robust. We keep track of interactions with customers, sales history, potential product lines customers might be interested in based on past purchases, etc. It does everything we need it to and more.

Cons: Some of the more advanced features can be difficult to get the hang of, but Salesforce sorry has been pretty helpful and we have invested in some outside training that had lessened the learning curve.

It is the best CRM on the internet.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the fact that this CRM can be completely tailored to our organization. Once it is set up it feels like it was designed specifically for our company

Cons: Without programming experience some features and functionality can be difficult to set up and manage. I also find it frustrating that some of the most common features extensive set up is required, i.e. task reminders, still waiting for SF to implement this, there are workarounds but they require some pretty heavy technical knowledge of the system

Overall: Salesforce keeps everything in one place and allows all my prospects, communications and data to have one home which really simplifies things. It's a pretty good user platform as well.

Salesforce is a great CRM solution for small to big businesss.

Jul 19, 2017
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It has great features, funcionality, and styling. Offers many great abilities as a fully funciontal CRM. Excellent for small to big business and very reasonable pricing plans.

Cons: The user interface is very complex and cluttered, making it difficult to learn and use. I suggest simplifying it.

Overall: Great pricing plans for small to big business.

It's a great product and helps in understanding customers better

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer interactions management is pretty good and easy to manage. Love it. The User interface is pretty easy and blends with the current structure on our end

Cons: The set up takes time and it's bit difficult to find right talent
The engineering set up is fairly complicated as well, the source code management is cloud based and any local replication is difficult

Great tool, used in my internship

Jul 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Really helped our team to build and organize clients and prospects network, with contact and background information. The security of Salesforce is pretty solid, sometimes, when you try to login from another device, they ask you some personal information to assure it's not anyone else trying to reach. Salesforce is very customizable for those who want a more personalized set of tools. It allow you to organize and share with your team a wide set of possible data to help you with marketing, AI and many other solutions.

Cons: Honestly, it does what it says. So would I really recommend SalesForce and SalesCloud for those who are searching for a great On Demand solution.

Overall: Before using SalesForce, our team used to prepare all the data in Excel. So we got much more time to do more important tasks, helping us to improve productivity in our work.

Keeps my team on task

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to use and keeps my team on task! We all have access to the same information and our customers love our efficiency!

Cons: Not a thing. Since we have been using Salesforce, it's only been down once and the team was instrumental in getting us up and running smoothly.

Expensive and inefficient

Jul 19, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
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Pros: It has got basic functions in the email marketing studio, it allows you to run email campaigns and also tracks results.

Cons: The platform is not intuitive at all, it takes me so much time to launch an email campaign than it should. Customization is only available if you pay more, and customer support is non existent.

Overall: Maintaining communication with leads and customers, lead nurturing.

A well-designed CRM allows a business to find better leads, save time and huge profits

Jul 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The software is also easy to navigate. A simple navigation bar exists at the top of the window. The tabs are separated into various categories, such as Home, Accounts, Contacts, Leads, Opportunities, Campaigns, Forecasts Files, among others.
This makes it very easy to use products like Chatter, which is an online forum that can help businesses find collaboration when they have a need for it. Salesforce provides businesses with a SaaS product that reaches every stage and point of the customer life cycle.

Cons: Can be expensive when each user must pay for accounts within an organization, advanced tools may require a company CRM administrator. For large business it is very affordable. but for small business it is still a bit expensive

Overall: It saves time and money and increase enormous profit of the business or organization

Great CRM and easy to use.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Nice web based solution, which can be accessed from any devices on the internet and works well not minding the speed of the internet, been use.

Cons: It's very expensive for a smaller organization that's just starting; you cannot buy licenses less 10. It's for a bigger organization.

Finally Organized

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Salesforce has eliminated my to do lists that I was rewriting every day. It keeps my jobs prioritized and grouped with the clients other jobs.

Cons: The search form field is useless. We work on hundreds of jobs every year and we want to be able to search for specific jobs using the search feature.

Overall: Time savings. Organization. Sanity :)

Love it...very easy and user friendly

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Super easy to use...give me all the info I need. Love how the program will interface with more email communication

Cons: Not really anything outside its pretty expensive and a ton of add on products. would like to see a more streamline between products

Quintessential CRM

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The software is easy to begin using almost immediately. Allows for growth , makes it easy to create call lists.

Cons: It's like a Swiss Army knife. Sometimes a bit more than is needed which can be somewhat overwhelming.

Overall: Couldn't do my job without it.

Invaluable tool for growth

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy of use. Very easy to learn. Can build reports in minutes. Identifies weaknesses in current processes.

Cons: Some of the things that should be commonly implemented have been ideas for years.

Expensive powerful and customizable software

Jul 18, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Salesforce has been my CRM of choice for the last 5 years. Its the most powerful, customizable and add on rich option in the market. I have been able to use it in a Saas company as well as for a B2B ecommerce marketplace. Even though the user flows were extremely different, Salesforce easily adapted to both use cases. The Salesforce Cloud platform is also so rich that I have been always able to find apps that allow us to do exactly what we wanted.

Cons: - Each app that you use with your Saas has an extra cost. Sometimes it seems that Salesforce lack of certain functions is taken care by the apps in their Cloud platform which in turn charge more.
- The UI is ugly. Definitely could look prettier.
-The low-cost plans (specially for startups) are extremely limited.
- Getting help requires using an external consultant or community resources. There are not any actual Salesforce staff in charge of helping you with certain questions. My salesperson was the only one that was helping me but in many cases her knowledge was limited and she had to reach out to other team members.
- Customer service is too sales focus.

Salesforce has been extremely helpful and easy to get in touch with. Their IQ product is awesome!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the GMail extension that allows me to easily manage my lists from my inbox. I can manage recruiting, sales, and my network from one easy spot.

Overall: Pipeline management

Great Application that catered to our business

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The organization of contacts. Especially importing from an excel spreadsheet. I had pre-existing accounts that needed to be transferred over and this was no problem.

Cons: The cost was a bit high considering my company already provides a crm. If i worked for a company that did not provide a CRM, i would consider a full purchase.

Live in SF as an AE

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: One tool to store almost everything relevant to a particular client. Find it easy to share notes with other members of my team.

Cons: Slow to load. Overlooked functionality issues persist. Have been a user for several years and have seen little to no change in some issues

The company I work for, Helix Education, uses Salesforce as their CRM of choice.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing I like most about Salesforce is the ability to track current and prospective sales to specific contacts and companies. This helps to accurately forecast actual sales by client.

Cons: The software itself is very user friendly and as I mentioned before is the CRM of choice, but I would say that the overall cost to use the software is a bit steep. We have analyzed a few different solutions and while they can't offer everything that Salesforce can, they are drastically cheaper.

Salesforce can do anything, with a little help

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The CRM has flexibility to be used by almost any need. I've used it for sales teams, support teams, as well as community guide teams.

The reporting is amazing and some of the best in the industry.

Cons: It requires some training to set up complex work flows and a lot of the training is paid training.

Storage is less than ideal, but you can pay for additional storage.

Updates are continuous and sometimes change the overall vision of where we thought the software was going.

Rolls Royce CRM

Jul 18, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: If your company invests in configuring SalesForce effectively, it is an amazing CRM that has the potential to digitally unite all of your teams... sales, marketing, customer-service, fulfillment, shipping, IT ticketing... I could go on and on!

Cons: Your company MUST make a big investment, on top of SF costs, to hire a team to configure SalesForce instance to your business' specific needs. Otherwise, your Rolls-Royce will just sit in the driveway.

Overall: United company departments

I develop for Salesforce on a daily basis, and I love it yet hate it at the same time.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It's a powerful software, and I love it's profile/role management, sandbox, and all the flexibility for custom objects, visualforce pages, and salesforce 1 platform. We have developed a lot of custom extensions in our company on top of salesforce. It's really powerful.

Cons: The code management for salesforce between sandboxes for each developer is a mess. We have tried several methods and finally got one that kinda work, but still not perfect. Wish it could be as easy as developing with git.

Experience has been very good - huge asset to work!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the ease of use. The software is intuitive and one can very easily understand how to use the functions.

Really helps keep the team organized and we can all access neede info.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Detailed record keeper of every step of the sales process. We can all view each others notes to know exactly what has transpired.

Cons: Costly for a start up...but it definitely adds value. We decreased our amount of users but were not able to cancel them, so ended up paying for 3 users that did not exist anymore.

Overall: organization, reports, transparency

So easy to track and forecast my quotes and sales

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use. Our entire sales team can update the accounts and we know what opportunities are open and ready to close.

Cons: My boss says it's costly for the next level of users but as our team grows we are going to need everyone on the system.

Overall: visibility of our open opportunities for a client.

Greatest CRM ever

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customization, ecosystem, appexchange, functionality, excellent out of the box capabilities, easy to administer

Cons: Expensive, random limitations that should easily be expanded, ideas submitted on the idea exchange often sit for years with no implementation.

Not for small businesses

Jul 18, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: You can do pretty much whatever you want with this software but you are going to have to pay to get it customized.

Cons: Too expensive to get what you want out of it. Have to have developer for any significant operations.

Easy to use and very efficient great product

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I absolutely love how I can put everything in one spot and share information with other people on my team very quickly and easily

Cons: Duplication is an issue we have every once in a while which can lead to issues amongst sales people in other groups

Overall: All sales racking in once place with easy access

I've used Salesforce a few times for my business, and it's been pretty easy to learn!

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I like the customer service (I had a bunch of questions and called in), the tutorials online, and the filtering feature.

Cons: It can be a bit overwhelming the first time you use the software! However, once you read some of the tutorials it gets easier.

Overall: Sales tracking and organization!

Extremely suitable for volunteer management.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of usage and accessibility to customer support when needed. There are excellent tutorials for new staff to review and train on.

Cons: I find that the use of the smartphone app isn't as great as using the full desktop version. However, that is just my personal opinion.

Overall: The capability of printing reports as needed.

Pretty intuitive for ease of use

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to figure out logic for reporting, information is pretty easy to find. Very clear to see what other team members have logged or submitted as activity.

Cons: Technical specifics in set up make functionality a little frustrating, but that's more to do with how the organization itself has permissions and rules set up.

I love the options i can get via SF. If what i want isn't pre made, then i can always customize

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ability to be used across multiple departments with similar functionality is a great way to make sure our company is getting what we seen from a software of this nature.

Cons: some functions take more clicks then i think are necessary, but overall, it it still great for our overall needs.

Overall: complete company organization with multiple channels of customers.

I am not one to use it everyday. But when I do it is a little confusing. I have to keep asking quest

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It lets you set up what group you want . The search is good. I also like the training. Could be a little clearer with explantions. The what to do is okay but the what to do when this happens. I did not see.

Cons: When you set up each group they do not stay. I have to keep putting the group back in. For instance I do people all the time. Today it may be there and tomorrow it is gone. So setting up a group is easy but it does not stay where you put it.

Great CRM tool for tracking projects and clients

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizeable queries, easy access to data and progress, great tracking tool and relatively easy to use all around

Cons: Can be expensive when each user must pay for accounts within an organization, advanced tools may require a company CRM administrator

Overall: Project management ability with easy tracking and access to customer information

Probably the best CRM

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Being a web based, it can be used and accessed in any computer with internet, and it is optimized even for low speed connections.

Works as expected and has a lot of features.

Cons: For large business it is very affordable. but for small business it is still a bit expensive, for example a soho perhaps cannot afford 10 or less licenses,

Overall: very well organized CRM. Very easy to user and supports a lot of languages

Really good - taken a lot of time and investment to transfer in data but worth it

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Stable and very powerful.
Good to have discounts for charities & non-profits.
Really helped us consildate our customer databases, communications and also track projects

Cons: Seemingly no easy way of creating online forms to capture data from customers.
Very US centric - Zipcodes rather than Postcodes
Integration with outlook - can't stop every customers birthday coming up as a calendar reminder on my mobile devices.

Overall: More efficient and secure way of working

It was very easy to use with no problems.

Jul 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was easy. I felt like my grandmother could have done this. Very self explanatory. The simpler, the better.

Its a very great SAAS with lit features enabled for customers

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its in built features like customer management, marketing management, automation, lightning dialer etc. Everything has its own great features. Great workflows and approvals. Salesforce forecasts are awesome.

Cons: Nothing as such. Reports and dashboards can be bit more lucarative and add other patterns as well to make and configure. As i keep use will get to know more and share

It's one of the most widely used crms out there and does everything that you need

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a very flexible interface and can work for just about any type of business or organization. It can interface with many other programs using api's.

Cons: There's a lot of setup and customization involved if you want to have it work the way you need it to. Most industries will have options for cookie cutter platforms with templates that would be easier to adopt.

Best CRM Platform

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We have been using Salesforce for sales and marketing purposes. We track customer information and invoicing through Salesforce. It also provides great API connection that helps us link Salesforce to QuickBooks and other apps.

Cons: Back-up is very limited - only weekly and it also keep the file accessible for 48 hours only. There is more manual intervention needed.

Overall: Salesforce helps us integrate our internal data and customer information easily.

Company adopted I have very limited ability to customize to my needs. Means extra work for me.

Jul 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Wide range of applications supporting different programs. Safety inspections to Facility Service Requests.

Cons: The setup is difficult and help features are not that helpful. This is definitely NOT a DIY type of software unlike Google software.

Does it job but could do more

Jul 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Managing accounts is mainly what I use Salesforce for and for that, it's pretty great. The case management is pretty easy to understand once you get the hang of it as well.

Cons: I can't figure out how to divide certain accounts into specific groups or the ability to mass email only specific groups. I almost had a disaster happen when cases weren't reopening if a customer responded after the case had been closed. I figured out how to have Salesforce reopen the cases over a few hours of playing with the system.

Overall: Account management and case management ease.

I've used sales force for a business i've worked for. It's pretty seamless.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The best thing I like about this software is customization it can be for certain products. IF we need something that needs to be added, it makes things pretty easy to navigate.

Cons: The least thing I like about this software is the overall look, it can sometimes get pretty confusing.

Even inform to

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I found the software to be very user friendly and easy to get around the software. The software is to read.

Cons: I found that the software did not have any space to add any of my information from my building. Wish that had a way to add more space

Reliable

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Flexible to set up the way we work. Like that, I can add custom files and write custom report fairly easily. Current page layout of info in straightforward.

Cons: Being limited to 5 users with the Group Edition we are currently using. Also, don't like the fact that we can't use a CTI adapter from ShoreTel with this edition due to a mgmt decision at SF to not support some apps in the group edition.

Overall: Universal Mgmt of customer info between all of our team member.

easy to use and covers all my requirements

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: the product covers all my needs in terms requirements and availability of different solutions and functionality, it is intuitive to use, accessible at all time and very robust. I love the app store

Cons: the pricing plans are too rigid, for example when sending emails and your limit is 250 email and you hit this threshold, for few extra emails that you would need you'de have to upgrade to the enterprise version.

one stop shop for all company needs with CRM

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: one stop shop for all CRM needs , easy to customize, great new features all the time, amazing support

Cons: you must have an ERP system and build interfaces between the two in order to work. the system does not enable billing options or logistics

We are just adopting Sales Force in our company so the experience so far has been limited but good

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Cloud based and easy to use from anywhere. The GUI is more initutive and flexible. I am still learning the full capability

Cons: I have not found much things to improve yet although it would be nice if we could integrate with the financial systems of our company

Overall: Proactive way of handling sales calls and tracking opportunities

I've worked with Salesforce in a corporate sales role and now in a nonprofit role.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You can literally track anything with this product. In my previous job, I never would have thought Sales Force would have been the right fit for a nonprofit org but it absolutely is.

Cons: Understanding the Sales Force vocabulary takes some getting used to but once you master it you're golden.

Salesforce is almost a required tool for any business.

Jul 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has everything as long as you have someone who can create it. You can get access to any customer information that you could ever want.

Cons: It can be a blackhole. Salesforce requires a lot of manual labor to get setup. It is also very expensive.

I really like the system but it seems there are several glitches that never get worked out.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like the ease of being able to access my schedule, client list, basic daily information from anywhere. It is very accessible and makes working from home very easy to do, should the need arise.

Cons: I like the system but it seems there are several glitches that never get worked out. Something as basic as searching the customer's name is often quite a challenge. You have to spell it EXACTLY right, the system doesn't bring up anything close. And then sometimes you type in the customer's name and it says they don't exist, but if you spell it wrong, it will put the customer up. I am not sure how or why this happens but it wastes a lot of time.

Overall: Ease of working from home, credit processing, schedule maintenance, and uniformity across devices.

Very useful software

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, you can find the required information at a very short time. User friendly system for even newcomers.

i like the way the technology and features are combined

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: technology and efficiency are well balanced. It is an easy to use product and also if you want to put the product out of the door quickly and effectively, then choose salesforce

Cons: 3rd party integration is a bit complex , which includes adding javascript libaries and using them. Control over DOM is always an developer choice. More control DOM is appreciated

Overall: does not take much time to use.

Almost a year using and it suits our needs better than our previous product.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's near universal use means most of our sales people already knew how to use it as they probably used it before. It's a true cloud hosted solution other than our last CRM we were using. Lot's of options for integrations with other systems.

Cons: It's pricey, but for a reason I guess, because it works the best. But configuring was a bit of a chore. It was not very intuitive on how to setup users in a hierarchy, with sales people able to see only their stuff, managers seeing only the sales people who work under them, and executives able to see everybody. But we eventually got it figured out. Also, the Salesperson was pretty much dropped off the map after we were signed up. So I guess their sales people only do that, just sell.

Overall: This is our company CRM system, manager leads, opportunities and prospects and client accounts. All client information is kept in Salesforce and it's pretty much the most important operational program we use.

Salesforce gives us a way to track basically everything we need in regards to the sales lifecycle.

Jul 11, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I believe Salesforce is the best CRM on the market. And integration with other systems is key. It is a very robust product - however, with that comes complexities and nuances that can be difficult to manage at times.

Cons: Some of the reporting features could be streamlined or improved. Training new (junior) employees on the product is sometimes a challenge because there is so much it can do. Pricing seems to go up every year. The account managers seem to only be there to up-sell.

Overall: We can basically manage all of our sales and marketing efforts using this product. Beyond sales and marketing, other departments run their operations using Salesforce. It is critical to our business.

Great enterprise CRM tool

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce can integrate and automate almost all functions of your CRM needs. It can be accessed internally and externally from a web browsers and by phone with the salesforce one application. Developer 'Force' applications can be customized and can also be a very useful to niche aspect of a business. 'Chatter' brings Sales teams together to work on deals, and most wouldn't want to work without it. This aspect then seamlessly ties to your on-boarding and front end customer support teams.

Cons: Being a web/cloud application, when a team loses internet connectivity, they lose Salesforce. We've seen this most often with our APAC offices where connectivity is not as reliable as in the North America and EMEA. Once you've bought and invested in Salesforce, it becomes an integral part of your organization, and cost structure. At that point it becomes very difficult to disentangle your organization from their software, should you choose to go in another direction. Their pricing structure shows that they know this!

Overall: Integrated Customer management from sales through to front end service after the sales.

Great for nonprofits

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the customizations that we can do to with Salesforce and the open API! I also love that we get this for free with the Nonprofit Starter Pack

Cons: That you cannot add accounts to campaigns. There are some customizations that you have to pay for which is frustration at times.

LOVE THIS!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce helped my company so much with keeping track of all of my data. The implementation of its tools is easy

Cons: Adding and deleting products can be a bit of the pain, especially when trying to modify things quickly.

Our company has used Salesforce for about 12 years. They are responsive when we call and helpful

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and flexibility with the fields that we use. They are responsive and always helps us walk through a problem we are having or help in training a new employee.

Cons: When they send you emails about things they are over my head. I am not an IT person and half the time I don't understand what they are talking about.

Overall: It helps us track all of our clients. We are only a Basic subscriber but always get the help we need.

Really useful!

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We use SF to keep track of all of our users, their projects, and their payments. I especially like the way SF displays payments. It's very convenient to run a royalty report for a specific user for a specific timeframe and break down exactly what they're owed and what they've been paid.

Great experience!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the functionality it provides across departments. This tool is now integrated not only with our Sales/Marketing teams, but now with Operations as well.

Cons: I think it has a bit of an archaic and technical view. I wish it were prettier and had more icons, shorter text, etc.

It is agreat platform for our customer service team and sales team

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy customization and easy adding modules and lists. You can have it on desktop or even on mobile devices

Cons: Later on the last moth are experiencing a slow loading pages and we can hardly open the platform

Overall: It connects me with varity of customers and help understanding the market needs

Lots of customization and huge system

Jul 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As the admin, I was able to have the system work to how we needed it to match our processes. It also has lots of field options to make sure you are able to enter the information you need.

Cons: It is a massive system. Someone needs to be the admin or "keeper" internally to help maintain it, submit help tickets, and keep it up to date with employees coming and going.

Saleforce is a very complex software that probably works best for large organizations.

Jul 11, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that the software is a CRM system and it runs beautiful reports and it allows you to see all the relationships among profiles.

Cons: For donation management, it is very complex and probably requires fields than we need (at least specific to our organization).

Overall: Report running is great and we can use this software for networking and more than just data entry.

Lots of features, but can be confusing.

Jul 11, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reporting functionality is excellent, and it's very easy to store a lot of data about customers, vendors, etc.

Cons: Not very user-friendly; have to really understand how it works to use it (not intuitive). Format/graphics in reporting also a little lacking.

Salesforce offers endless possibilities for sales and marketing teams to collaborate, drive revenue

Jul 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: While we're currently on Classic the tool is very straightforward for managing accounts/contacts, campaigns, opportunities and more. We have plans to move to Lightening, and we feel the new UI along with AI capabilities will help increase user adoption and the tool's value. We're a premier support customer and love access to all of the tutorials, modules and the Trailhead training program is first-class.

Cons: The possibilities are truly endless, that's a good thing but for an SMB it can also be very daunting.

Great consolidation of features

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to track leads and record progress. I used Salesforce everyday to enter my leads in and to watch progress of any related business unit leads. The software helped me become more organized and be on top of things.

Cons: Numerous tabs. Maybe drop down menu can help improve interface. This is really the only con I can think of.

I have been using Salesforce at several startup companies. Satisfied customer!

Jul 05, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and ability to do a lot with it. Their support process has actually impressed me recently as issues have a fast turnaround (within 24 hours) and often, issues can be solved by reading community articles.

Overall: Salesforce is our source of truth. Helps us understand the lifecycle of the client.

Software ahead of it's time!

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I used this software when I was a case manager and I never had a problem using it. If my practice was going to expand, I would purchase it and not think twice.

Sales force is great for organization of workflow and reducing emails within the company.

Jun 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Organizations of tasks, ability to track correspondence within a project, reporting functionality with the exception of inability to pull fields across multiple domains, access so so much data!

Cons: In ability to customize a view for home screen tasks, inability to automatically notify groups when a task is complete, inability to allow multiple people manage a set of tasks

Overall: Organization of workflow, fewer emails company-wide, better distribution of important information

Smart!!!

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Data storage and reporting are just extremely smart. It all comes with the mix of data that I need in every new initiative that comes along the way.

Cons: Training guide are maybe something that can be improve which in every new thing being created (report, layout, functions) should be added to sort of guide section.

Just okay.

Jun 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Some of the features are easy to use. I use this everyday and I was able to familiarize the menus easily.

Cons: Hard to use the report tab to filter for what I am looking for. Example: getting candidates based on the filters

Overall: we can store profiles and recycle candidates easily.

job changing

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to set tasks and reminders for others within our organization.
The organization of project data.

Cons: We would like to use related lists to pull into templates, as well as using information on different levels within the software to all go in to one template. Parent/child/related list to one email tempalte

Must use for day to day workflow

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use; excellent concept to help set task reminders for self and teammates; great organization for database use.

Cons: Cloning ability to move items from level to level.; need to change password monthly. web version is complicated.

I use SF on a daily basis at work. It has made management and organization extremely convenient.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I like how everything is able to be stored in one location for easy access and searching. I also like how tasks and reminder can be sent to ensure work is getting done in a timely manner and nothing is missed.

Cons: I don't like how some pages can not be duplicated or how some areas have to be entered multiples times from page to page.

Overall: Program management is much more easily conducted and organized.

Very organized

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most how much information and data can be stored on the site. I also like that the whole company can view and contribute to it.

Cons: Sometimes it can be a bit hard to find things on pages (i.e. there are so many words on the page, and all of the columns look the same), maybe color coordinate to make it easier?

The best customer relationship management application on the market!

Jun 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How customizable it is! Whatever the business need, it can be done in the app! I dare you to dream up something that can't be If you can think of something that can't be customized or teeeked to meet your needs!

Cons: Once you get your team invested in its use, you can never let it go! Therefore, like insurance you better plan on the financial commitment for this application, for the long haul.

Overall: Organization, tracking, reporting, transparent communication and documentation. Team building and project management.

SalesForce is the best

Jun 28, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: If There is anything that I want to get done, I can do it in Salesforce. If I want to contact a client, Boom! If I want to check out my sales, Boom!

Overall: I get to track my leads. I can make all the money I need with that.

Good Program

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Obviously better on the Sales side than used as a Contract Management System. Not a bad program at all.

Cons: A little sluggish and burdensome. Screen can look messy. Goos place to house a lot of sales data.

Definitely helped with managing our business and very easy to maintain once you get the hang of it.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about the software would have to be that it allowed us to have a deeper relationship with all of our customers with the cloud based crm platform.

Great experience

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is good for any size of company. Very intuitive, don't need a lot of training to use it. Reminders are helpful.

Cons: Too many fields. Lot of repeated reports. Can't add a few items that I need, not so many available customization.

If you need flexibility, go with salesforce

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: - Minimal development hours needed, unless you require native integrations not found on the App Store.

Cons: - Custom UI will require development hours.
- Cost per seat as volume increases
- Messaging software does not support async at this time

Wonderful experience with this software easy to install and use

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: That it has easy to read directions and online help if you need it and a toll free number to call for help it so wonderful

Salesforce is simply the leading CRM software and the entire industry.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce is simply the leading CRM software and the entire industry. I like the ease-of-use, the constant updates and data at your fingertips. The ability to add contact information and call data is simply exciting.

Cons: The program sometimes gets called up and is very slow. A lot of times data gets deleted accidentally or is missing a crucial information that I know I have saved prior. The report building feature is very archaic and could use some freshening up.

Overall: This offer allows us to keep track of all of our sales prospects in all stages of business from unvented to closed won.

Easy to use

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Personalization according to client's preference and needs. Easy to contact with customers and other departments.

Having been around during the dinosaur days of CRMs, Salesforce is a breath of fresh air

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robust features/functionality, customization, collaboration aspects, ease of integration with other vendors

Cons: price point in relation to competitors; other players in the space are offering similar products at less cost

Overall: Ability to complete tasks in a fraction of the time (and frustration), especially those involving other team members who may be in disparate work locations.

Great CRM that can be customized to fit your product and sales staff needs

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce is an easy to use, customizable product, that is great for teams. I used a home-grown CRM in my last position that doesn't compare!

Cons: Salesforce is great, and a leader in the CRM field, the only downside would be the cost. The software is not inexpensive, but still worth it.

Flawless CRM

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helps me keep track of all potential prospects I'm reaching out to that are in my personal sales cycle.

Cons: Takes a lot of work to get set up

Being a new sales rep, it was hard for me to get acclimated to using the software to it's fullest

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I am able to create tasks for call backs, sending information and scheduling meetings- things of that nature. It helps keep our company organized in order to create "cases" to support our customers, and their individual needs, their history, contacts, and overall details.

Cons: It does take a little time to learn the ins and outs of the software, and everything it is capable of. Having training videos easily available would help customers learn faster.

Salesforce is makes it easy to track and follow up with prospects and patrons.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: On the base level, I was fully satisfied with it's functionality for small businesses like mine. The follow-up reminders are priceless; the feature I need the most.

Overall: There's a peace of mind knowing that I won't forget to follow-up with a client.

Its not very user friendly. It takes a long time to navigate pages

Jun 27, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: In today's competitive marketplace, it is critical for a business that is looking to succeed that every opportunity that comes is managed efficiently and diligently. You also need to keep a track of what your competitors or doing or not doing.

Cons: The task management function can be improved. Right now it takes quite a bit of manual effort to edit/remove/shift tasks and it is difficult to get an overview of how my week is looking like in terms of the tasks that I have scheduled.

a little hard but once you get it works pretty good

Jun 27, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: a little hard but once you get it works pretty good, you have there more and more items, and all theinfo in one

Cons: that little har makes you want to quit it, and avouid to do the reviews or upload your goals, so try to make it easier

I use Salesforce mainly for email purposes but it is a great resource for database management too.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is fairly intuitive to use the system and it is great for managing multiple projects at once and for storing a lot of images and information.

Cons: The way I manage emails in this system is very templated and there are some limitations to the creativity I can have but that may just be my corporate parameters within the system. There are also specific sizes that are required so it would be really great if there was a way within the program to crop images if you don't have the exact specs required.

Overall: It's a great way to be organized and to manage large databases. It links to our systems to pull email lists easily and helps to create specific target listings. It also stores many images and logos that are used repeatedly and that is helpful.

I used this product for about a year and it was great.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reporting feature was really nice and easy to use. This product has many features that interact with each other making it a better management system for sales finance and projects.

Cons: I think like any software, the set up can be long and drawn out trying to make it fit your company needs, so cost can come into play if it is taking to long to set up and not getting much use of it.

Overall: Salesforce is very easy to use and has many different modules to add to make it a better product. The reporting features are really nice and can be ran in many formats as well as using graphs and charts.

Designed for Developers

Jun 27, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Salesforce is an incredibly robust piece of software. Almost anything you can think of, you can do in Salesforce. It integrates well with almost everything and has a robust set of rules you can set up to accomplish all sorts of different objectives. If you've got a decent developer on hand, the sky is the limit!

Cons: Unfortunately, while Salesforce can do almost anything, if you aren't a developer, doing anything in Salesforce can be a real challenge. Day-to-day functions for end users (sales team, etc) is acceptable, but far more difficult and frustrating then it needs to be. But if you're trying to manage the back end as a lay person (like I was), the learning curve is incredibly steep!

I'm a developer and merchant and sales force was easy to set up and had all the features I need

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple developer panel, easy to add custom objects and track data that isn't built in. Also getting started only took a few days since salesforce offers in depth tutorials that are interactive, you don't need to be a developer to use salesforce.

Cons: Possibly the only complaint is sometimes things are TOO simplified. This is coming from a developer so end users may have a better time. Also customer service was a bit slow in getting back to me and it took an even longer time to get my issue resolved.

Easy and very user friendly

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: like/comment/views on tasks and posts. really easy to use and easy to understand. it was tricky moving from the other software I used but their customer service and understood it better afterwards

Cons: tasks can be confusing to reschedule and track. I need somewhere to describe a specific task within a case

I have been using the program for about four months. would like to see a better clean out.

Jun 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ways to track all your information. Contacts, activities, to do list. How it integrates with outlook. They way you can make synchs from outlook.

Cons: Looks a bit crowded.

Easy to use and SO helpful

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very easy to use and an absolute life saver in keeping all your client data and correspondence in order.

Cons: It can be cost prohibitive for smaller companies but the software is extremely robust with feature many features.

Overall: Necessary for internal organization

We have started using Salesforce for our Support Services/ticketing system to track cases.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: While I'm still getting used to it, the display is friendlier than what we were using previously. And, the design is much more in alignment than what we had been using, too. We are still implementing all the various features but our Sales Team also uses this to track leads, etc. I feel that once we get everything integrated and implemented, it will be great. (We use Litmos by Callidus Cloud, which has an integration option.)

Cons: I'm still getting familiar and I find that some of the search features don't seem completely intuitive. This could be because my team doesn't use it every day. But, we are getting into it more and more. And, hopefully, once we all understand it more fully - and begin using the full integration - it will make more sense to us.

Overall: We will be using the full integration with our LMS soon and this will make things much easier for my team (which manages our LMS, which is Litmos by Callidus Cloud). We are looking forward to being able to automatically direct our clients to knowledge base articles, etc. that will help them "fix" their own issues!

Excellent Sales Solution for ECRM

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is easy to use and has the ability to push and pull data. The solution helps to keep everything organized.

Cons: There is a lot of tabs to learn and the software can be further simplifies. the colors and user interface can be enhanced to allow for easier navigation.

Overall: helped to organize sales leads

Easy, effective, and reliable

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It allows me to work in an all in one software to help me grow as a business and market better while growing.

Cons: There aren't many con's the interface can be a little cumbersome but one you get used to it its not a problem!

Salesforce is very easy to navigate

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quotes are easily tracked and can be reviewed by anyone. This is very useful if someone is on vacation, the quote is at our fingertips

Cons: Duplication of customers due to inconsistencies. I wish Salesforce would prompt if it appears something is being duplicated.

Great customizable database to suit your needs

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customization without paying someone else to do it. The add-on tools that can be downloaded from the appexchange are very helpful to do other tasks not native to Salesforce.

Cons: Wanting more features that are native to Saleforce database is something that I wish were easier to obtain.

Great tool for sales efficiency

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's everything I need in one place. No more hunting around spreadsheets for the data I need. It's integration with Pardot is also fantastic as our company uses both. Seeing marketing and sales so in sync has really helped our company.

Cons: With its merge with Pardot, getting the help I need isn't always the perfect process. But having access to success communities and user groups has been immensely helpful

Super easy

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quick and easy to enter info... super fast... quick look ups... easy to read... ebsta plug in is amazing!

Cons: Multiple entries... account locations can cause problems with multiple people across company looking up same accounts in there area

Overall: All my accounts in one easy to access location

Great CRM tool

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: integrations seem to work smoothly, it's reliable, it is exhaustive of search results and it seems to offer a lot of options

Cons: it's difficult to learn, add in custom fields and pull reports, it seems like escalating issues to SF admin people takes a while to implement changes.

Don't know how we'd function without it.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Keeps track of all our clients, tasks and calls. Contains an enormous amount of information that would be hard to organize any other way.

Cons: Can get very complicated but we have a SF guru in the office that administrates it for us. Takes some time to learn.

Overall: Gives you all the data you need to assist your clients and organizes your day and your workflow.

Salesforce is a full-featured CRM software for all types of businesses. With Salesforce Small Busine

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from.
The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.

Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records

There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.
The integrated solutions allow users to work more efficiently and increase the value of each part of the customer life cycle. Moreover, Saleforce analytics and its reporting function gives its users the ability to expand their campaign capacity. As a result, overall productivity can be increased and profit can be maximized.
Since Salesforce is an application and no software is required, there is no need for constant updates as Salesforce will update automatically.

Cons: At times, there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting.
Some users face difficulties in the transition between transactions. Some have to go through multiple screens to process transactions.
Salesforce has its own maintenance schedule since runs on its own cloud server. As a result, there are times that the application will not be accessible.
Users can also lose a personal touch as in the process of automation
Salesforce contains barriers to adoption. This means that even though Salesforce is cheap, the cost to integrate the application and redesigning their IT to incorporate it into a company is not the same as the cost of acquiring Salesforce. It is possible that the cost of integrating it can exceed the costs of the software itself.

Overall: Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from.
The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.

Best CRM, hands down

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Familiar product that most everyone uses. Tons of versatility, can accomplish pretty much anything on the platform.

Cons: Sometimes it's a little much to handle... you definitely want an admin. Also, not the most beautiful UI.

Only getting started with it. It's taking a little getting used to.

Jun 20, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It has quite a lot of tools, more than I can even start to fully employ. Helps us organize client information in an organized way.

Very easy to navigate and learn. Clean and simple interface.

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to navigate and organize your information. I also liked how easy it was to import all of the information.

Cons: Not being able to mass edit information. Also I feel like it ran a bit slow for me. I feel like it could be a bit more snappy.

Set up things on the back end. Seemed to work seamlessly.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything is connected well. Clicks are where they should be and everything seems to make sense in my mind.

Complex, but well worth it if you put in the effort

Jun 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality