Who Uses This Software?

With Salesforces multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.


Average Ratings

3929 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Salesforce.com
  • www.salesforce.com
  • Founded 1999
  • United States

About This Software

Have you seen Salesforce's small business solutions lately? SalesforceIQ CRM is an out-of-the-box solution that sets up in minutes and is designed for growing businesses. SalesforceIQ allows sales teams to prioritize and spend time where it matters by eliminating manual data entry and proactively surfacing key insights. Or choose Sales Cloud, a customizable CRM platform that grows with you. Get real-time customer information and activity in one place, plus insights with dashboards and reports.


Product Features

  • Call Logging
  • Campaign Management
  • Contact Management
  • Customer Support
  • Document Management
  • Email Marketing
  • Interaction Tracking
  • Lead Management
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Forecasting
  • Sales Pipeline Management
  • Territory Management

Product Reviews

Salesforce is a great CRM solution for small to big businesss.

Jul 19, 2017
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It has great features, funcionality, and styling. Offers many great abilities as a fully funciontal CRM. Excellent for small to big business and very reasonable pricing plans.

Cons: The user interface is very complex and cluttered, making it difficult to learn and use. I suggest simplifying it.

Overall: Great pricing plans for small to big business.

It's a great product and helps in understanding customers better

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer interactions management is pretty good and easy to manage. Love it. The User interface is pretty easy and blends with the current structure on our end

Cons: The set up takes time and it's bit difficult to find right talent
The engineering set up is fairly complicated as well, the source code management is cloud based and any local replication is difficult

Great tool, used in my internship

Jul 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Really helped our team to build and organize clients and prospects network, with contact and background information. The security of Salesforce is pretty solid, sometimes, when you try to login from another device, they ask you some personal information to assure it's not anyone else trying to reach. Salesforce is very customizable for those who want a more personalized set of tools. It allow you to organize and share with your team a wide set of possible data to help you with marketing, AI and many other solutions.

Cons: Honestly, it does what it says. So would I really recommend SalesForce and SalesCloud for those who are searching for a great On Demand solution.

Overall: Before using SalesForce, our team used to prepare all the data in Excel. So we got much more time to do more important tasks, helping us to improve productivity in our work.

Keeps my team on task

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so easy to use and keeps my team on task! We all have access to the same information and our customers love our efficiency!

Cons: Not a thing. Since we have been using Salesforce, it's only been down once and the team was instrumental in getting us up and running smoothly.

Expensive and inefficient

Jul 19, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
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Pros: It has got basic functions in the email marketing studio, it allows you to run email campaigns and also tracks results.

Cons: The platform is not intuitive at all, it takes me so much time to launch an email campaign than it should. Customization is only available if you pay more, and customer support is non existent.

Overall: Maintaining communication with leads and customers, lead nurturing.

Great CRM and easy to use.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Nice web based solution, which can be accessed from any devices on the internet and works well not minding the speed of the internet, been use.

Cons: It's very expensive for a smaller organization that's just starting; you cannot buy licenses less 10. It's for a bigger organization.

Finally Organized

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Salesforce has eliminated my to do lists that I was rewriting every day. It keeps my jobs prioritized and grouped with the clients other jobs.

Cons: The search form field is useless. We work on hundreds of jobs every year and we want to be able to search for specific jobs using the search feature.

Overall: Time savings. Organization. Sanity :)

Quintessential CRM

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The software is easy to begin using almost immediately. Allows for growth , makes it easy to create call lists.

Cons: It's like a Swiss Army knife. Sometimes a bit more than is needed which can be somewhat overwhelming.

Overall: Couldn't do my job without it.

Invaluable tool for growth

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy of use. Very easy to learn. Can build reports in minutes. Identifies weaknesses in current processes.

Cons: Some of the things that should be commonly implemented have been ideas for years.

Expensive powerful and customizable software

Jul 18, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: Salesforce has been my CRM of choice for the last 5 years. Its the most powerful, customizable and add on rich option in the market. I have been able to use it in a Saas company as well as for a B2B ecommerce marketplace. Even though the user flows were extremely different, Salesforce easily adapted to both use cases. The Salesforce Cloud platform is also so rich that I have been always able to find apps that allow us to do exactly what we wanted.

Cons: - Each app that you use with your Saas has an extra cost. Sometimes it seems that Salesforce lack of certain functions is taken care by the apps in their Cloud platform which in turn charge more.
- The UI is ugly. Definitely could look prettier.
-The low-cost plans (specially for startups) are extremely limited.
- Getting help requires using an external consultant or community resources. There are not any actual Salesforce staff in charge of helping you with certain questions. My salesperson was the only one that was helping me but in many cases her knowledge was limited and she had to reach out to other team members.
- Customer service is too sales focus.

Salesforce has been extremely helpful and easy to get in touch with. Their IQ product is awesome!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the GMail extension that allows me to easily manage my lists from my inbox. I can manage recruiting, sales, and my network from one easy spot.

Overall: Pipeline management

Great Application that catered to our business

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The organization of contacts. Especially importing from an excel spreadsheet. I had pre-existing accounts that needed to be transferred over and this was no problem.

Cons: The cost was a bit high considering my company already provides a crm. If i worked for a company that did not provide a CRM, i would consider a full purchase.

The company I work for, Helix Education, uses Salesforce as their CRM of choice.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The thing I like most about Salesforce is the ability to track current and prospective sales to specific contacts and companies. This helps to accurately forecast actual sales by client.

Cons: The software itself is very user friendly and as I mentioned before is the CRM of choice, but I would say that the overall cost to use the software is a bit steep. We have analyzed a few different solutions and while they can't offer everything that Salesforce can, they are drastically cheaper.

Salesforce can do anything, with a little help

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The CRM has flexibility to be used by almost any need. I've used it for sales teams, support teams, as well as community guide teams.

The reporting is amazing and some of the best in the industry.

Cons: It requires some training to set up complex work flows and a lot of the training is paid training.

Storage is less than ideal, but you can pay for additional storage.

Updates are continuous and sometimes change the overall vision of where we thought the software was going.

Rolls Royce CRM

Jul 18, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: If your company invests in configuring SalesForce effectively, it is an amazing CRM that has the potential to digitally unite all of your teams... sales, marketing, customer-service, fulfillment, shipping, IT ticketing... I could go on and on!

Cons: Your company MUST make a big investment, on top of SF costs, to hire a team to configure SalesForce instance to your business' specific needs. Otherwise, your Rolls-Royce will just sit in the driveway.

Overall: United company departments

I develop for Salesforce on a daily basis, and I love it yet hate it at the same time.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
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Pros: It's a powerful software, and I love it's profile/role management, sandbox, and all the flexibility for custom objects, visualforce pages, and salesforce 1 platform. We have developed a lot of custom extensions in our company on top of salesforce. It's really powerful.

Cons: The code management for salesforce between sandboxes for each developer is a mess. We have tried several methods and finally got one that kinda work, but still not perfect. Wish it could be as easy as developing with git.

Experience has been very good - huge asset to work!

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the ease of use. The software is intuitive and one can very easily understand how to use the functions.

Really helps keep the team organized and we can all access neede info.

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Detailed record keeper of every step of the sales process. We can all view each others notes to know exactly what has transpired.

Cons: Costly for a start up...but it definitely adds value. We decreased our amount of users but were not able to cancel them, so ended up paying for 3 users that did not exist anymore.

Overall: organization, reports, transparency

So easy to track and forecast my quotes and sales

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Our entire sales team can update the accounts and we know what opportunities are open and ready to close.

Cons: My boss says it's costly for the next level of users but as our team grows we are going to need everyone on the system.

Overall: visibility of our open opportunities for a client.

Greatest CRM ever

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customization, ecosystem, appexchange, functionality, excellent out of the box capabilities, easy to administer

Cons: Expensive, random limitations that should easily be expanded, ideas submitted on the idea exchange often sit for years with no implementation.

Not for small businesses

Jul 18, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
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Pros: You can do pretty much whatever you want with this software but you are going to have to pay to get it customized.

Cons: Too expensive to get what you want out of it. Have to have developer for any significant operations.

Easy to use and very efficient great product

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I absolutely love how I can put everything in one spot and share information with other people on my team very quickly and easily

Cons: Duplication is an issue we have every once in a while which can lead to issues amongst sales people in other groups

Overall: All sales racking in once place with easy access

I've used Salesforce a few times for my business, and it's been pretty easy to learn!

Jul 18, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the customer service (I had a bunch of questions and called in), the tutorials online, and the filtering feature.

Cons: It can be a bit overwhelming the first time you use the software! However, once you read some of the tutorials it gets easier.

Overall: Sales tracking and organization!

Extremely suitable for volunteer management.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of usage and accessibility to customer support when needed. There are excellent tutorials for new staff to review and train on.

Cons: I find that the use of the smartphone app isn't as great as using the full desktop version. However, that is just my personal opinion.

Overall: The capability of printing reports as needed.

Pretty intuitive for ease of use

Jul 18, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to figure out logic for reporting, information is pretty easy to find. Very clear to see what other team members have logged or submitted as activity.

Cons: Technical specifics in set up make functionality a little frustrating, but that's more to do with how the organization itself has permissions and rules set up.

I love the options i can get via SF. If what i want isn't pre made, then i can always customize

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: ability to be used across multiple departments with similar functionality is a great way to make sure our company is getting what we seen from a software of this nature.

Cons: some functions take more clicks then i think are necessary, but overall, it it still great for our overall needs.

Overall: complete company organization with multiple channels of customers.

I am not one to use it everyday. But when I do it is a little confusing. I have to keep asking quest

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It lets you set up what group you want . The search is good. I also like the training. Could be a little clearer with explantions. The what to do is okay but the what to do when this happens. I did not see.

Cons: When you set up each group they do not stay. I have to keep putting the group back in. For instance I do people all the time. Today it may be there and tomorrow it is gone. So setting up a group is easy but it does not stay where you put it.

Great CRM tool for tracking projects and clients

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Customizeable queries, easy access to data and progress, great tracking tool and relatively easy to use all around

Cons: Can be expensive when each user must pay for accounts within an organization, advanced tools may require a company CRM administrator

Overall: Project management ability with easy tracking and access to customer information

Probably the best CRM

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Being a web based, it can be used and accessed in any computer with internet, and it is optimized even for low speed connections.

Works as expected and has a lot of features.

Cons: For large business it is very affordable. but for small business it is still a bit expensive, for example a soho perhaps cannot afford 10 or less licenses,

Overall: very well organized CRM. Very easy to user and supports a lot of languages

Really good - taken a lot of time and investment to transfer in data but worth it

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Stable and very powerful.
Good to have discounts for charities & non-profits.
Really helped us consildate our customer databases, communications and also track projects

Cons: Seemingly no easy way of creating online forms to capture data from customers.
Very US centric - Zipcodes rather than Postcodes
Integration with outlook - can't stop every customers birthday coming up as a calendar reminder on my mobile devices.

Overall: More efficient and secure way of working

It was very easy to use with no problems.

Jul 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It was easy. I felt like my grandmother could have done this. Very self explanatory. The simpler, the better.

Its a very great SAAS with lit features enabled for customers

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Its in built features like customer management, marketing management, automation, lightning dialer etc. Everything has its own great features. Great workflows and approvals. Salesforce forecasts are awesome.

Cons: Nothing as such. Reports and dashboards can be bit more lucarative and add other patterns as well to make and configure. As i keep use will get to know more and share

It's one of the most widely used crms out there and does everything that you need

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a very flexible interface and can work for just about any type of business or organization. It can interface with many other programs using api's.

Cons: There's a lot of setup and customization involved if you want to have it work the way you need it to. Most industries will have options for cookie cutter platforms with templates that would be easier to adopt.

Best CRM Platform

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We have been using Salesforce for sales and marketing purposes. We track customer information and invoicing through Salesforce. It also provides great API connection that helps us link Salesforce to QuickBooks and other apps.

Cons: Back-up is very limited - only weekly and it also keep the file accessible for 48 hours only. There is more manual intervention needed.

Overall: Salesforce helps us integrate our internal data and customer information easily.

Company adopted I have very limited ability to customize to my needs. Means extra work for me.

Jul 13, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Wide range of applications supporting different programs. Safety inspections to Facility Service Requests.

Cons: The setup is difficult and help features are not that helpful. This is definitely NOT a DIY type of software unlike Google software.

Does it job but could do more

Jul 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Managing accounts is mainly what I use Salesforce for and for that, it's pretty great. The case management is pretty easy to understand once you get the hang of it as well.

Cons: I can't figure out how to divide certain accounts into specific groups or the ability to mass email only specific groups. I almost had a disaster happen when cases weren't reopening if a customer responded after the case had been closed. I figured out how to have Salesforce reopen the cases over a few hours of playing with the system.

Overall: Account management and case management ease.

I've used sales force for a business i've worked for. It's pretty seamless.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The best thing I like about this software is customization it can be for certain products. IF we need something that needs to be added, it makes things pretty easy to navigate.

Cons: The least thing I like about this software is the overall look, it can sometimes get pretty confusing.

Even inform to

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I found the software to be very user friendly and easy to get around the software. The software is to read.

Cons: I found that the software did not have any space to add any of my information from my building. Wish that had a way to add more space

Reliable

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
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Pros: Flexible to set up the way we work. Like that, I can add custom files and write custom report fairly easily. Current page layout of info in straightforward.

Cons: Being limited to 5 users with the Group Edition we are currently using. Also, don't like the fact that we can't use a CTI adapter from ShoreTel with this edition due to a mgmt decision at SF to not support some apps in the group edition.

Overall: Universal Mgmt of customer info between all of our team member.

easy to use and covers all my requirements

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: the product covers all my needs in terms requirements and availability of different solutions and functionality, it is intuitive to use, accessible at all time and very robust. I love the app store

Cons: the pricing plans are too rigid, for example when sending emails and your limit is 250 email and you hit this threshold, for few extra emails that you would need you'de have to upgrade to the enterprise version.

one stop shop for all company needs with CRM

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: one stop shop for all CRM needs , easy to customize, great new features all the time, amazing support

Cons: you must have an ERP system and build interfaces between the two in order to work. the system does not enable billing options or logistics

We are just adopting Sales Force in our company so the experience so far has been limited but good

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Cloud based and easy to use from anywhere. The GUI is more initutive and flexible. I am still learning the full capability

Cons: I have not found much things to improve yet although it would be nice if we could integrate with the financial systems of our company

Overall: Proactive way of handling sales calls and tracking opportunities

I've worked with Salesforce in a corporate sales role and now in a nonprofit role.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: You can literally track anything with this product. In my previous job, I never would have thought Sales Force would have been the right fit for a nonprofit org but it absolutely is.

Cons: Understanding the Sales Force vocabulary takes some getting used to but once you master it you're golden.

Salesforce is almost a required tool for any business.

Jul 12, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It has everything as long as you have someone who can create it. You can get access to any customer information that you could ever want.

Cons: It can be a blackhole. Salesforce requires a lot of manual labor to get setup. It is also very expensive.

I really like the system but it seems there are several glitches that never get worked out.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like the ease of being able to access my schedule, client list, basic daily information from anywhere. It is very accessible and makes working from home very easy to do, should the need arise.

Cons: I like the system but it seems there are several glitches that never get worked out. Something as basic as searching the customer's name is often quite a challenge. You have to spell it EXACTLY right, the system doesn't bring up anything close. And then sometimes you type in the customer's name and it says they don't exist, but if you spell it wrong, it will put the customer up. I am not sure how or why this happens but it wastes a lot of time.

Overall: Ease of working from home, credit processing, schedule maintenance, and uniformity across devices.

Very useful software

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Ease of use, you can find the required information at a very short time. User friendly system for even newcomers.

i like the way the technology and features are combined

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: technology and efficiency are well balanced. It is an easy to use product and also if you want to put the product out of the door quickly and effectively, then choose salesforce

Cons: 3rd party integration is a bit complex , which includes adding javascript libaries and using them. Control over DOM is always an developer choice. More control DOM is appreciated

Overall: does not take much time to use.

Almost a year using and it suits our needs better than our previous product.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's near universal use means most of our sales people already knew how to use it as they probably used it before. It's a true cloud hosted solution other than our last CRM we were using. Lot's of options for integrations with other systems.

Cons: It's pricey, but for a reason I guess, because it works the best. But configuring was a bit of a chore. It was not very intuitive on how to setup users in a hierarchy, with sales people able to see only their stuff, managers seeing only the sales people who work under them, and executives able to see everybody. But we eventually got it figured out. Also, the Salesperson was pretty much dropped off the map after we were signed up. So I guess their sales people only do that, just sell.

Overall: This is our company CRM system, manager leads, opportunities and prospects and client accounts. All client information is kept in Salesforce and it's pretty much the most important operational program we use.

Salesforce gives us a way to track basically everything we need in regards to the sales lifecycle.

Jul 11, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I believe Salesforce is the best CRM on the market. And integration with other systems is key. It is a very robust product - however, with that comes complexities and nuances that can be difficult to manage at times.

Cons: Some of the reporting features could be streamlined or improved. Training new (junior) employees on the product is sometimes a challenge because there is so much it can do. Pricing seems to go up every year. The account managers seem to only be there to up-sell.

Overall: We can basically manage all of our sales and marketing efforts using this product. Beyond sales and marketing, other departments run their operations using Salesforce. It is critical to our business.

Great enterprise CRM tool

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce can integrate and automate almost all functions of your CRM needs. It can be accessed internally and externally from a web browsers and by phone with the salesforce one application. Developer 'Force' applications can be customized and can also be a very useful to niche aspect of a business. 'Chatter' brings Sales teams together to work on deals, and most wouldn't want to work without it. This aspect then seamlessly ties to your on-boarding and front end customer support teams.

Cons: Being a web/cloud application, when a team loses internet connectivity, they lose Salesforce. We've seen this most often with our APAC offices where connectivity is not as reliable as in the North America and EMEA. Once you've bought and invested in Salesforce, it becomes an integral part of your organization, and cost structure. At that point it becomes very difficult to disentangle your organization from their software, should you choose to go in another direction. Their pricing structure shows that they know this!

Overall: Integrated Customer management from sales through to front end service after the sales.

Great for nonprofits

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the customizations that we can do to with Salesforce and the open API! I also love that we get this for free with the Nonprofit Starter Pack

Cons: That you cannot add accounts to campaigns. There are some customizations that you have to pay for which is frustration at times.

LOVE THIS!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce helped my company so much with keeping track of all of my data. The implementation of its tools is easy

Cons: Adding and deleting products can be a bit of the pain, especially when trying to modify things quickly.

Our company has used Salesforce for about 12 years. They are responsive when we call and helpful

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and flexibility with the fields that we use. They are responsive and always helps us walk through a problem we are having or help in training a new employee.

Cons: When they send you emails about things they are over my head. I am not an IT person and half the time I don't understand what they are talking about.

Overall: It helps us track all of our clients. We are only a Basic subscriber but always get the help we need.

Really useful!

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We use SF to keep track of all of our users, their projects, and their payments. I especially like the way SF displays payments. It's very convenient to run a royalty report for a specific user for a specific timeframe and break down exactly what they're owed and what they've been paid.

Great experience!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the functionality it provides across departments. This tool is now integrated not only with our Sales/Marketing teams, but now with Operations as well.

Cons: I think it has a bit of an archaic and technical view. I wish it were prettier and had more icons, shorter text, etc.

It is agreat platform for our customer service team and sales team

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy customization and easy adding modules and lists. You can have it on desktop or even on mobile devices

Cons: Later on the last moth are experiencing a slow loading pages and we can hardly open the platform

Overall: It connects me with varity of customers and help understanding the market needs

Lots of customization and huge system

Jul 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As the admin, I was able to have the system work to how we needed it to match our processes. It also has lots of field options to make sure you are able to enter the information you need.

Cons: It is a massive system. Someone needs to be the admin or "keeper" internally to help maintain it, submit help tickets, and keep it up to date with employees coming and going.

Saleforce is a very complex software that probably works best for large organizations.

Jul 11, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that the software is a CRM system and it runs beautiful reports and it allows you to see all the relationships among profiles.

Cons: For donation management, it is very complex and probably requires fields than we need (at least specific to our organization).

Overall: Report running is great and we can use this software for networking and more than just data entry.

Lots of features, but can be confusing.

Jul 11, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reporting functionality is excellent, and it's very easy to store a lot of data about customers, vendors, etc.

Cons: Not very user-friendly; have to really understand how it works to use it (not intuitive). Format/graphics in reporting also a little lacking.

Salesforce offers endless possibilities for sales and marketing teams to collaborate, drive revenue

Jul 10, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: While we're currently on Classic the tool is very straightforward for managing accounts/contacts, campaigns, opportunities and more. We have plans to move to Lightening, and we feel the new UI along with AI capabilities will help increase user adoption and the tool's value. We're a premier support customer and love access to all of the tutorials, modules and the Trailhead training program is first-class.

Cons: The possibilities are truly endless, that's a good thing but for an SMB it can also be very daunting.

Great consolidation of features

Jul 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to track leads and record progress. I used Salesforce everyday to enter my leads in and to watch progress of any related business unit leads. The software helped me become more organized and be on top of things.

Cons: Numerous tabs. Maybe drop down menu can help improve interface. This is really the only con I can think of.

I have been using Salesforce at several startup companies. Satisfied customer!

Jul 05, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and ability to do a lot with it. Their support process has actually impressed me recently as issues have a fast turnaround (within 24 hours) and often, issues can be solved by reading community articles.

Overall: Salesforce is our source of truth. Helps us understand the lifecycle of the client.

Software ahead of it's time!

Jul 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I used this software when I was a case manager and I never had a problem using it. If my practice was going to expand, I would purchase it and not think twice.

Sales force is great for organization of workflow and reducing emails within the company.

Jun 30, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Organizations of tasks, ability to track correspondence within a project, reporting functionality with the exception of inability to pull fields across multiple domains, access so so much data!

Cons: In ability to customize a view for home screen tasks, inability to automatically notify groups when a task is complete, inability to allow multiple people manage a set of tasks

Overall: Organization of workflow, fewer emails company-wide, better distribution of important information

Smart!!!

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Data storage and reporting are just extremely smart. It all comes with the mix of data that I need in every new initiative that comes along the way.

Cons: Training guide are maybe something that can be improve which in every new thing being created (report, layout, functions) should be added to sort of guide section.

Just okay.

Jun 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Some of the features are easy to use. I use this everyday and I was able to familiarize the menus easily.

Cons: Hard to use the report tab to filter for what I am looking for. Example: getting candidates based on the filters

Overall: we can store profiles and recycle candidates easily.

job changing

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to set tasks and reminders for others within our organization.
The organization of project data.

Cons: We would like to use related lists to pull into templates, as well as using information on different levels within the software to all go in to one template. Parent/child/related list to one email tempalte

Must use for day to day workflow

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use; excellent concept to help set task reminders for self and teammates; great organization for database use.

Cons: Cloning ability to move items from level to level.; need to change password monthly. web version is complicated.

I use SF on a daily basis at work. It has made management and organization extremely convenient.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how everything is able to be stored in one location for easy access and searching. I also like how tasks and reminder can be sent to ensure work is getting done in a timely manner and nothing is missed.

Cons: I don't like how some pages can not be duplicated or how some areas have to be entered multiples times from page to page.

Overall: Program management is much more easily conducted and organized.

Very organized

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like most how much information and data can be stored on the site. I also like that the whole company can view and contribute to it.

Cons: Sometimes it can be a bit hard to find things on pages (i.e. there are so many words on the page, and all of the columns look the same), maybe color coordinate to make it easier?

The best customer relationship management application on the market!

Jun 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How customizable it is! Whatever the business need, it can be done in the app! I dare you to dream up something that can't be If you can think of something that can't be customized or teeeked to meet your needs!

Cons: Once you get your team invested in its use, you can never let it go! Therefore, like insurance you better plan on the financial commitment for this application, for the long haul.

Overall: Organization, tracking, reporting, transparent communication and documentation. Team building and project management.

SalesForce is the best

Jun 28, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: If There is anything that I want to get done, I can do it in Salesforce. If I want to contact a client, Boom! If I want to check out my sales, Boom!

Overall: I get to track my leads. I can make all the money I need with that.

Good Program

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Obviously better on the Sales side than used as a Contract Management System. Not a bad program at all.

Cons: A little sluggish and burdensome. Screen can look messy. Goos place to house a lot of sales data.

Definitely helped with managing our business and very easy to maintain once you get the hang of it.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most about the software would have to be that it allowed us to have a deeper relationship with all of our customers with the cloud based crm platform.

Great experience

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is good for any size of company. Very intuitive, don't need a lot of training to use it. Reminders are helpful.

Cons: Too many fields. Lot of repeated reports. Can't add a few items that I need, not so many available customization.

If you need flexibility, go with salesforce

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: - Minimal development hours needed, unless you require native integrations not found on the App Store.

Cons: - Custom UI will require development hours.
- Cost per seat as volume increases
- Messaging software does not support async at this time

Wonderful experience with this software easy to install and use

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: That it has easy to read directions and online help if you need it and a toll free number to call for help it so wonderful

Salesforce is simply the leading CRM software and the entire industry.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce is simply the leading CRM software and the entire industry. I like the ease-of-use, the constant updates and data at your fingertips. The ability to add contact information and call data is simply exciting.

Cons: The program sometimes gets called up and is very slow. A lot of times data gets deleted accidentally or is missing a crucial information that I know I have saved prior. The report building feature is very archaic and could use some freshening up.

Overall: This offer allows us to keep track of all of our sales prospects in all stages of business from unvented to closed won.

Easy to use

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Personalization according to client's preference and needs. Easy to contact with customers and other departments.

Having been around during the dinosaur days of CRMs, Salesforce is a breath of fresh air

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robust features/functionality, customization, collaboration aspects, ease of integration with other vendors

Cons: price point in relation to competitors; other players in the space are offering similar products at less cost

Overall: Ability to complete tasks in a fraction of the time (and frustration), especially those involving other team members who may be in disparate work locations.

Great CRM that can be customized to fit your product and sales staff needs

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Salesforce is an easy to use, customizable product, that is great for teams. I used a home-grown CRM in my last position that doesn't compare!

Cons: Salesforce is great, and a leader in the CRM field, the only downside would be the cost. The software is not inexpensive, but still worth it.

Flawless CRM

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helps me keep track of all potential prospects I'm reaching out to that are in my personal sales cycle.

Cons: Takes a lot of work to get set up

Being a new sales rep, it was hard for me to get acclimated to using the software to it's fullest

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I am able to create tasks for call backs, sending information and scheduling meetings- things of that nature. It helps keep our company organized in order to create "cases" to support our customers, and their individual needs, their history, contacts, and overall details.

Cons: It does take a little time to learn the ins and outs of the software, and everything it is capable of. Having training videos easily available would help customers learn faster.

Salesforce is makes it easy to track and follow up with prospects and patrons.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: On the base level, I was fully satisfied with it's functionality for small businesses like mine. The follow-up reminders are priceless; the feature I need the most.

Overall: There's a peace of mind knowing that I won't forget to follow-up with a client.

Its not very user friendly. It takes a long time to navigate pages

Jun 27, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: In today's competitive marketplace, it is critical for a business that is looking to succeed that every opportunity that comes is managed efficiently and diligently. You also need to keep a track of what your competitors or doing or not doing.

Cons: The task management function can be improved. Right now it takes quite a bit of manual effort to edit/remove/shift tasks and it is difficult to get an overview of how my week is looking like in terms of the tasks that I have scheduled.

a little hard but once you get it works pretty good

Jun 27, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: a little hard but once you get it works pretty good, you have there more and more items, and all theinfo in one

Cons: that little har makes you want to quit it, and avouid to do the reviews or upload your goals, so try to make it easier

I use Salesforce mainly for email purposes but it is a great resource for database management too.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is fairly intuitive to use the system and it is great for managing multiple projects at once and for storing a lot of images and information.

Cons: The way I manage emails in this system is very templated and there are some limitations to the creativity I can have but that may just be my corporate parameters within the system. There are also specific sizes that are required so it would be really great if there was a way within the program to crop images if you don't have the exact specs required.

Overall: It's a great way to be organized and to manage large databases. It links to our systems to pull email lists easily and helps to create specific target listings. It also stores many images and logos that are used repeatedly and that is helpful.

I used this product for about a year and it was great.

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The reporting feature was really nice and easy to use. This product has many features that interact with each other making it a better management system for sales finance and projects.

Cons: I think like any software, the set up can be long and drawn out trying to make it fit your company needs, so cost can come into play if it is taking to long to set up and not getting much use of it.

Overall: Salesforce is very easy to use and has many different modules to add to make it a better product. The reporting features are really nice and can be ran in many formats as well as using graphs and charts.

Designed for Developers

Jun 27, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Salesforce is an incredibly robust piece of software. Almost anything you can think of, you can do in Salesforce. It integrates well with almost everything and has a robust set of rules you can set up to accomplish all sorts of different objectives. If you've got a decent developer on hand, the sky is the limit!

Cons: Unfortunately, while Salesforce can do almost anything, if you aren't a developer, doing anything in Salesforce can be a real challenge. Day-to-day functions for end users (sales team, etc) is acceptable, but far more difficult and frustrating then it needs to be. But if you're trying to manage the back end as a lay person (like I was), the learning curve is incredibly steep!

I'm a developer and merchant and sales force was easy to set up and had all the features I need

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple developer panel, easy to add custom objects and track data that isn't built in. Also getting started only took a few days since salesforce offers in depth tutorials that are interactive, you don't need to be a developer to use salesforce.

Cons: Possibly the only complaint is sometimes things are TOO simplified. This is coming from a developer so end users may have a better time. Also customer service was a bit slow in getting back to me and it took an even longer time to get my issue resolved.

Easy and very user friendly

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: like/comment/views on tasks and posts. really easy to use and easy to understand. it was tricky moving from the other software I used but their customer service and understood it better afterwards

Cons: tasks can be confusing to reschedule and track. I need somewhere to describe a specific task within a case

I have been using the program for about four months. would like to see a better clean out.

Jun 27, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ways to track all your information. Contacts, activities, to do list. How it integrates with outlook. They way you can make synchs from outlook.

Cons: Looks a bit crowded.

Easy to use and SO helpful

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is very easy to use and an absolute life saver in keeping all your client data and correspondence in order.

Cons: It can be cost prohibitive for smaller companies but the software is extremely robust with feature many features.

Overall: Necessary for internal organization

We have started using Salesforce for our Support Services/ticketing system to track cases.

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: While I'm still getting used to it, the display is friendlier than what we were using previously. And, the design is much more in alignment than what we had been using, too. We are still implementing all the various features but our Sales Team also uses this to track leads, etc. I feel that once we get everything integrated and implemented, it will be great. (We use Litmos by Callidus Cloud, which has an integration option.)

Cons: I'm still getting familiar and I find that some of the search features don't seem completely intuitive. This could be because my team doesn't use it every day. But, we are getting into it more and more. And, hopefully, once we all understand it more fully - and begin using the full integration - it will make more sense to us.

Overall: We will be using the full integration with our LMS soon and this will make things much easier for my team (which manages our LMS, which is Litmos by Callidus Cloud). We are looking forward to being able to automatically direct our clients to knowledge base articles, etc. that will help them "fix" their own issues!

Excellent Sales Solution for ECRM

Jun 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is easy to use and has the ability to push and pull data. The solution helps to keep everything organized.

Cons: There is a lot of tabs to learn and the software can be further simplifies. the colors and user interface can be enhanced to allow for easier navigation.

Overall: helped to organize sales leads

Easy, effective, and reliable

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It allows me to work in an all in one software to help me grow as a business and market better while growing.

Cons: There aren't many con's the interface can be a little cumbersome but one you get used to it its not a problem!

Salesforce is very easy to navigate

Jun 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quotes are easily tracked and can be reviewed by anyone. This is very useful if someone is on vacation, the quote is at our fingertips

Cons: Duplication of customers due to inconsistencies. I wish Salesforce would prompt if it appears something is being duplicated.

Great customizable database to suit your needs

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Customization without paying someone else to do it. The add-on tools that can be downloaded from the appexchange are very helpful to do other tasks not native to Salesforce.

Cons: Wanting more features that are native to Saleforce database is something that I wish were easier to obtain.

Great tool for sales efficiency

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's everything I need in one place. No more hunting around spreadsheets for the data I need. It's integration with Pardot is also fantastic as our company uses both. Seeing marketing and sales so in sync has really helped our company.

Cons: With its merge with Pardot, getting the help I need isn't always the perfect process. But having access to success communities and user groups has been immensely helpful

Super easy

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Quick and easy to enter info... super fast... quick look ups... easy to read... ebsta plug in is amazing!

Cons: Multiple entries... account locations can cause problems with multiple people across company looking up same accounts in there area

Overall: All my accounts in one easy to access location

Great CRM tool

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: integrations seem to work smoothly, it's reliable, it is exhaustive of search results and it seems to offer a lot of options

Cons: it's difficult to learn, add in custom fields and pull reports, it seems like escalating issues to SF admin people takes a while to implement changes.

Don't know how we'd function without it.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Keeps track of all our clients, tasks and calls. Contains an enormous amount of information that would be hard to organize any other way.

Cons: Can get very complicated but we have a SF guru in the office that administrates it for us. Takes some time to learn.

Overall: Gives you all the data you need to assist your clients and organizes your day and your workflow.

Salesforce is a full-featured CRM software for all types of businesses. With Salesforce Small Busine

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from.
The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.

Salesforce and good customer service comes hand in hand. It allows customization of profiles for individual customers as well as quick, organized access to individual records

There is also no need to purchase software and hardware systems to help maintain and keep the application running. Therefore, unlike most software, Salesforce requires no capital investment.
The integrated solutions allow users to work more efficiently and increase the value of each part of the customer life cycle. Moreover, Saleforce analytics and its reporting function gives its users the ability to expand their campaign capacity. As a result, overall productivity can be increased and profit can be maximized.
Since Salesforce is an application and no software is required, there is no need for constant updates as Salesforce will update automatically.

Cons: At times, there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting.
Some users face difficulties in the transition between transactions. Some have to go through multiple screens to process transactions.
Salesforce has its own maintenance schedule since runs on its own cloud server. As a result, there are times that the application will not be accessible.
Users can also lose a personal touch as in the process of automation
Salesforce contains barriers to adoption. This means that even though Salesforce is cheap, the cost to integrate the application and redesigning their IT to incorporate it into a company is not the same as the cost of acquiring Salesforce. It is possible that the cost of integrating it can exceed the costs of the software itself.

Overall: Firstly, there is little to no risk when using Salesforce. Due to its low acquiring costs and low-risk management as an organization tool, there is very little to lose and a lot to benefit from.
The database that Salesforce uses is also helpful in digitizing and organizing company sale records. Thus, improving the overall organization of a company.

Best CRM, hands down

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Familiar product that most everyone uses. Tons of versatility, can accomplish pretty much anything on the platform.

Cons: Sometimes it's a little much to handle... you definitely want an admin. Also, not the most beautiful UI.

Only getting started with it. It's taking a little getting used to.

Jun 20, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It has quite a lot of tools, more than I can even start to fully employ. Helps us organize client information in an organized way.

Very easy to navigate and learn. Clean and simple interface.

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to navigate and organize your information. I also liked how easy it was to import all of the information.

Cons: Not being able to mass edit information. Also I feel like it ran a bit slow for me. I feel like it could be a bit more snappy.

Set up things on the back end. Seemed to work seamlessly.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Everything is connected well. Clicks are where they should be and everything seems to make sense in my mind.

Complex, but well worth it if you put in the effort

Jun 16, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything seems to just work out of the box. It's great that you can (mostly) customize it to your needs.

Cons: Learning how to admin Sales Cloud properly and lack of training sessions for their Lightning Experience.

We made Sales force work but it was not tailored to our needs so was often limited in it's capacity

Jun 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The follow up reminders were great. Also liked the ability to log in and add notes from anywhere and anytime.

Cons: Too many features for our small business. Sometimes could be too complex and overwhelming. Tech support was also disappointing.

Use it daily for sales funnel and CRM

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the new upgrade to lightning. It just is so much cleaner and the UI/UX puts information in front of you that you need to know, not just data sets and other functionality that you don't.

Cons: If you don't have a team that can help set up the flows and customizations you may be out of luck. It can be confusing how to work the backend of the software.

Overall: Streamlines sales.

Sales force is best company cloud services.

Jun 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: In this application best part is sales cloud function. most of used for cloud function give best marketing report.

Cons: In this software that function part. not so many user friendly user can't use without some technically knowledge.

Overall: Get Best cloud services for my software for sale and marketing. so we can use for that my software.

Love Salesforce! It works just like advertised!

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: So easy to use! No systems issues. Always working no system outages. Does what it supposed to do. Great way to track people and opportunities.

Cons: Would love to add a photo to contacts. It would be terrific to have a photo when at events to help recognize attendees. Standard Print Setup does not allow you to pick and choose what is printed.

The software is good and user friendly with few limitations. i have been using this software daily.

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That I can store all pertinent information about accounts and review team activity from one place. I am able to manage both accounts and team members from one central platform

Cons: It is a specific program design to do a specific task, so if any organisation wants to use it, it will take some time and effort. Someone need to take a major role in learning and implementing the software to get 100% out of it

salseforce is a cloud computing and social enterprise software-as-aservice provider in san francisco

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I liked its cloud services which manages contact information and integrates social media and real-time customer collaboration through Chatter.

Cons: It can be to expensive for small businesses to use.The cost of this software small businesses can not handle even if they do benefit from the software as a service.

I enjoy using the software. It's strengths line up with my preferences.

Jun 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the interface and the "usability" factor. I find that it is laid out in such a way that when I am trying to do something that I'm not quite sure how to do...it is easy to figure it out. The whole system is intuitive and easy to navigate. The time saved annually with just that makes it software I want to be using.

Cons: Not the software, the support. The two times that I needed to reach out to customer service were both unpleasant experiences. There seems to be very little consideration given to the fact that the busy professional does not want software customer service agents eating up a good chunk of their day. The whole process is agonizingly slow.

Overall: Increased productivity, higher efficiency from my team, huge benefits to time management. I do value it as a tool that we find very, very effective.

SalesForce helped me to be more proactive and be more organize. It brings value and helps companies

Jun 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: What I like about salesforce is that it gives me many advantages such as having all my projects in one place I could even search other colleagues that were involved in my project even if they were overseas so it was very valuable to me having that capability

Overall: I was able to generate reports, having everything in one place benefits me a lot. I was able to obtain information from projects what people were involved in the project so it was very valuable.

Great cloud solution for sales

Jun 15, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and mobile access
We were able to go love in a very short amount of time and wuick cut over.

Cons: Costs are high forbthe solution but your payback is immediate. Its sometimes hard to adopt a new tech. But people get it and embrace it eventually

Data Heaven

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The amount of information that Salesforce gathers and the way it organizes it saves me endless hours of toiling. The cloud based systems allows easy access at any location. Truly a savior from the toil of data entry.

Cons: Not user friendly for people with low computer skills. Definitely a learning curve and the fluidity of moving from page to page could use some work.

Excellent and very effective, this software has everything you need for your sales process and cycle

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly. It's very easy to use and understand, I have used it for sales and lead generation . It's the best one I have used for data entry.

Cons:

I don't have any cons with this software, I have been using it for more then 2 years. I always recommend it

Overall: Userfriendly

great software once you learn all the in and outs

Jun 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It allows you to keep track of multiple programs and staff in one location. We have multiple employees teaching multiple programs and to have them and track in one place is great

Cons: The software is challenging to learn all the in and outs of for our organization. It has taken us 2 weeks to get a firm grasp on the program and how to move information into it.

Excellent!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to organize all of your clients all in one place with detailed information. I love running reports to find specific groups of clients for easier marketing. The navigation is really easy and you get the hang of it quickly.

Great software

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We use this for all our client records and interactions. We are able to pull category lists for many things to help all aspects of our business.

Cons: Sometimes the cloud based version can be slow. It is also not incredibly user friendly when you start using it for detailed reports.

Overall: help with client relationship management.

I used SalesForce/Exact Target to enable electronic communicationsa at a NY-based health Plan.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, and the cost model was pay for what you used, making it easy to get in the front door.

Cons: Certain aspects of electronic delivery required other partners. It did not provide actual execution of mass emails and required additional custom software to manage the delivery and bounces

Overall: We reduced spend by approx 18% on print

I am an end suer of the sofware

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: So easy to track customer interactions. Can see every interaction all on one screen. Allows you to easily determine if there is a customer service issue using the keyword search function or using the numerous reports.

Cons: Difficulty to see from main page if there are items attached to an email within a case. You ahve to open the case to determine.

Great App !

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I used this app when I was an accounting manager. I truly enjoyed that all business data was anything but difficult to include and unified.

Cons: ui is bad. it is burdensome and frusterating to use now and again. it is not as instinctive as could be.

Salesforce is one of best CRMs around

Jun 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: SaaS service and lot of customization that enable the user to have custom objects as per their need

Cons: Customer service is not much supportive and shortcomings of the API as well as limit of no of fields in an object

This is a perfect upgrade from manual records using Excel and calendars.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We used to rely only on manual hardcopy records/files along with excel sheets that individual sales people maintain for themselves for all CRM activities, and as expected a lot can fall through the cracks unnoticed. Salesforce was not only able to completely change the way we kept track of our customers and business activities, but the visual representation of the data has surprisingly been an outstanding motivational tool for the sales department. We can obtain and share information with everyone in real time, and individuals are no longer confined to their own world and have no idea what's going on beyond their own cubicles. Our sales performance is all the better because of this software.

Cons: Especially with the older folk who have been relying on manual records, teaching and training these people was the biggest challenge. Fortunately the interface is very intuitive and we were able to implement an internal peer training system instead of hiring professionals and spending money on traning.

tracking sales activity

Jun 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the ability it gives you to keep all of your contacts available. The program is adaptable and easy to learn

Cons: We use the old version and I wish we could upgrade for free.

Overall: It makes sales much easier by organizing everything for the user.

User for 3 years, keeps me organized daily, monthly and yearly. Way to clunky.

Jun 13, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality