Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.


Average Ratings

188 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month/user
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • LiveChat Software
  • www.livechatinc.com
  • Founded 2002
  • Poland

About This Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 20,000 companies from over 150 countries and try LiveChat now!


LiveChat Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Inbox / Queue Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Search
  • Self Service Portal

LiveChat Reviews

good chat service on a cms site

Aug 11, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quite a standard and neat interface, good for customization and pretty much just very easy way to manage site visitors

Cons: the only main challenge is the support.. not sure if they have the bandwidth to support many customers, but overall, good solution!

Overall: !

Once set up, easy to use.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great for managers to oversee and review work of our customer support agents. Search functionality is very easy to use and works well.

Cons: Not easy to integrate with other CRMs, have to search LC and other systems to be able to fully understand a user's experience .

Ease of use is one of the main reasons for using Live Chat

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - Easy to use; no fluff
- Clean interface
- No tech issues where the chat has failed
- Can define offline modes easily
- Easily customizable with company logo
- Works great on mobile devices as well

Cons: - Not easy to connect pre-defined surveys
- Automated actions such as turning off on its own when a chat is over

Overall: It's easy to use and has a non-bulky interface. We've not faced any tech issues with this software.

Very basic and user friendly live chat

Jun 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The software is very user friendly. Livechat also provides multiple articles for trouble shooting any errors.

Cons: Livechat limits your ability to customize greeting popups. You can adjust the message but you cannot adjust them to appear if any chats are in queue.

Overall: Customer interaction and feedback.

best chat software on the planet

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: this is by far the easiest, and best chat software to use. they're priced very fair, and have AMAZING SUPPORT!

Excellent alternative

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Nothing!

Overall: This is a great alternative to those who can't make phone calls during the day, but might have idle time while on another conversation!

Recommendations to other buyers: Nope.

Works great every time!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Live chat is hands down the best feature you can add to a website!! It works wonders with our customers :) I would highly recommend!

With Live Chat; Businesses Are More Connected

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This chat software helped improve my businesses communication and effciencies overall. I am very grateful for this software and would recommend it to any business owner; who is seeking to improve communication within their business.

Excellent customer service tool

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We added Live Chat to our website and immediately had customers looking to chat with us and ask questions about our products. We were able to provide immediate answers and help, without having them be inconvenienced by having to call or e-mail us. LiveChat was surprisingly easy to use. We will definitely continue to use this product going forward!

Best Live Chat program

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: LiveChat is simple to use with a lot of features. The price is not too high and the reports are very effective.

Very fine and faster

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The loading speed of the application is impressive in addition to the actual tracking time

Cons: It is a very simple application to use the only thing that improves the design of the brand, it makes me very ugly.

Overall: its a good tool for support and sales power, the most important is the UX; its very pretty and easy to use this web app

Recommendations to other buyers: No

Very useful and good environment!

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the instant communication and the potential of see what people writes

Cons: We need regular people more support.

Overall: Very good tool to have a communication with the user and make in my case a fast and secure sell.
In little words a must to have tool to react on time!

Recommendations to other buyers: please check this powerful tool if worth it

Couldn't Exist Without it.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and an insight to our client base that couldn't be provided previously.

Cons: The only issue we've had is not being able to have as many agents available at one time, but we're looking into purchasing more logins very soon so it will be rectified.

Overall: LiveChat has become such an integral part of our customer service since it's implementation. It provides the customers browsing our online store the chance to not only get further information about their orders/our products; but also a one-on-one experience that isn't available for all business. Since our product is used in a process, we can also provide technical support instantly which gives us such an advantage and opportunity to build trust with our clients. In summation, LiveChat has definitively enhanced our business, provided an instant connection to our client base, and facilitated shared knowledge and technical assistance.

Recommendations to other buyers: Never underestimate punctuation and try to be as genial as possible.

Simple and Powerful

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The API was very clear and full of examples.

Cons: Nothing really. I ran into a few issues while developing, but I was just making mistakes in my code.

Overall: I worked on creating a custom integration between a mobile app and LiveChat. I found that the API documentation was excellent, and whenever I ran into an issue the LiveChat support was able to help and get me through it. I found the admin section of this product to be very intuitive and well designed.

Recommendations to other buyers: I will be recommending LiveChat to any future clients.

Easy to use

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Interface
Esthetic
Price
Intuitive

Cons: It's a little expensive

Overall: I found live chat to easy to use, the interface is very intuitive and every person can do the work to meet costumers easily .

Recommendations to other buyers: No

Best Live Chat for Shopify

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: iOS and macOS apps.

Cons: Is very expensive.

Overall: I use LiveChat for around two years and have a good experience. Is very useful if you ecommerce are in Shopify.

Recommendations to other buyers: Use the chat link for the signature in your emails. Is very helpful for your clients.

Easiest way to take your customer service up to the next level

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for our customers and we love that we get fewer phone calls

Overall: We implemented LiveChat onto ShoeStores.com about 6-8 months ago and it's a real game changer. Honestly, I don't know how we managed before we implemented LiveChat. Customers love that customer service is a click away. We are thrilled that we get fewer phone calls and more happy customers. LiveChat has all of the features that we need and it works seamlessly. LiveChat customer service is top notch as well. Thanks!

Recommendations to other buyers: If you think that it might be a good option for your site... get it

Easy to use

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product for a support center. Makes managing incoming support chats with support agents. I like the transcripts feature to store history of the conversations and documenting.

Reservations

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: User friendly easy to use. I use the chat history to follow up with my guest.
Any chats I have missed I can contact guest right back.

Vendor Response

by LiveChat Software on November 18, 2016

You shall always follow up with your guests! :)) Thanks for your feedback, Francheska!

Review 11/4/16

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: So far chat has been working our great for my business. I have increased my sales by 10%. I found this to be a great tool.

Vendor Response

by LiveChat Software on November 18, 2016

Great results, Andrea! Thanks for sharing your feedback with us!

Easy to use

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Live chat is easy to use, and love the offline messages. Love the # and the whisper feature. Great tool for our team

Vendor Response

by LiveChat Software on November 18, 2016

Thanks for the kudos, Jennifer! :)

Great tool

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Livechat helps us create more sales opportunities by allowing us to connect with customers directly when they visit our website.

Vendor Response

by LiveChat Software on November 03, 2016

That's what I like to hear! Thanks for taking the time to rate us, Geoff!

Live Chat is Great

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Set up was easy, customer support is great! The only thing that I would add to my wish list would be a translation feature. We chat with a lot of potential guests from Brazil and other countries where English is not the first language. It would be wonderful to have a service such as Google Translate integrated to the chat.

Vendor Response

by LiveChat Software on November 03, 2016

Introducing some sort of backend translation engine might be worth considering. Thanks for your feedback, Mindy! :)

SDR review of LiveChat

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Good experience with LiveChat. Very responsive and gives our company the ability to track all communication with interested website visitors.

Vendor Response

by LiveChat Software on November 03, 2016

Thanks for leaving a review, Bret!

Observation.

Nov 02, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to use.

Cons: It is slow to open locks.

Overall: Overall is very good, but sometimes has a very slow response delete that makes it ineffective in the attention.

Vendor Response

by LiveChat Software on November 03, 2016

Thank you for your feedback, Nayeli. However, would you mind elaborating on the issue you're having? Definitely want to get this fixed for you. (contact us at livechatinc.com)

its amazing

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to set up and use, speed of interaction and technical support

Cons: In my view, the design of user experience is very bad, should get some work done on it, many windows and many click.

Overall: It is very good app for easy interaction with the consumer, I use it to track users in steps of purchase and also to realize the failings of my website, and it should not cause doubt buying.

Recommendations to other buyers: Continue with the same prices

Vendor Response

by LiveChat Software on November 03, 2016

Many thanks for the feedback. Cesar! And yes, the user experience design is something we'll be tweaking in the upcoming months. Stay tuned!

Best Live Chat program I've ever used.

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the ease of use and features

Cons: Disability to track 2000 above visitors at the same time

Overall: Everything is great. Would be much greater if You have an office here, in Jakarta, Indonesia, or at least a South East Asia Representative, so we can do a more intensive discussion on both technical and business, especially on pricing :)

Recommendations to other buyers: Please track visitor more than 2000

Vendor Response

by LiveChat Software on November 03, 2016

Thank you for your kind feedback, Eric! And yes, having an office in Jakarta sounds interesting. :)

The best chat for website ever

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The iOS app is very fast.

Cons: The notifications in OS X some times are slow.

Overall: I like LiveChat for easy use, a lot of features, the price is very just, the reports are very effective.

Recommendations to other buyers: Is very helpful if you have the Facebook integration activated.

Vendor Response

by LiveChat Software on November 02, 2016

Thanks taking the time to share your feedback and leave us a 5 star review, Alejandro.

Great Product For Client Support

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simple, easy to use and powerful for connecting with clients.

Cons: None that I can think of

Overall: LiveChat is a great way to interact with clients and get them the Eli they need in their time versus us reaching out during their busy day. Easy to use and layered functionality provides the ability to service many chats at the same time.

Recommendations to other buyers: When someone whispers to you, whispering back would be nice.

Vendor Response

by LiveChat Software on November 02, 2016

Thanks for leaving a great review, Derek. We'll pass on your feature idea to the IT team!

Live chat feedback

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very good. I talk with customers through Live chat around 15 times a day. There is never a dropped communication and the service is always reliable. I urge my colleagues to use live chat as much as possible as it is an easy method to communicate with customers.

Vendor Response

by LiveChat Software on November 02, 2016

Thanks for the review, Dale. We're delighted that you were happy with the app!

Excellent Enhancement for your Website

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: LIVE CHAT is an excellent value to enhance your website and provide you existing and potential customers with the proper support for your products and services

Vendor Response

by LiveChat Software on November 02, 2016

Thank you for taking time out of your day to leave a review, James!

Live Chat increases the number of signups!

Oct 26, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: LiveChat gives us the opportunity to talk to our website visitors! Thanks to Live Chat we get more signups for our Lead Scoring add-on free trial .

Vendor Response

by LiveChat Software on November 02, 2016

Short but sweet - thanks for taking the time to leave us a review, Sara! :)

Great Tool To Use!!

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: can not say one

Overall: We use this on service daily for our website, great tool for our sales team and our customers. Our sales team is able to engage with customers on our website who may have questions about items and who would like purchase items. A must need for any ecommerce business.

Recommendations to other buyers: none

Vendor Response

by LiveChat Software on October 25, 2016

I couldn't agree more with you, Shane. Thanks for the review.

bad ticketing system

Oct 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: chat is instant, fast reply and appropriate geo-location.

Cons: Ticket system is really need "good modern interface" updation. Customization options are not available for ticket system. Need to work hard on ticketing seriously, comparing to helpdesk, desk.com or groove

Overall: All here are talking on Chat feature, that is really nice comparing to available on the earth!
It's not the complete solution to customer support requirement. Need to use another helpdesk solution for ticketing and email reply.

Ticketing system is really bad, no separate canned reply available, need to use same available in chat. The reply emails can't be customized and very "old n ugly" interface displayed to end user in reply email. Powered by Livechat" can't removed in ticket reply.

I contacted to support desk on this, but not answered well: "Yes our product manager know this..., we will update you." No proper/firm answer "When I can modify this ticket reply?". I think, they will see your subscription period, say for 1 year then standard answers. Might be different experience in trial or monthly subscribers.

I am finally searching for good ticketing/email reply service.... search never ends for customer support team for good all in 1 solution!

Recommendations to other buyers: Good for Live Chat service only!

Vendor Response

by LiveChat Software on October 17, 2016

I'm sure there are improvements that can be made. Thank you for the detailed review, Manoj. ps. If you are looking for certain canned responses we suggest using a grouping system. Something like a prefix before an initial canned response. t_ (for tickets - #t_sales) and/or c_ (for chats -#c_chats). This way, you will narrow down the list of available tags.

Very good software, useful for work and for good customer service!

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its ability to put us in direct contact with prospects. There's no best way to answer potential clients' questions and get to know them better in order to best adapt our offer!

Cons: Sometimes some people that are browsing our website will not understand the pop-up message that appears on their browsing page, and they will think we're an automated computer, and they don't understand why we are talking to them.

Overall: This software has helped our company (evo Montreal) a lot to provide an excellent customer service and get prospects. It's the best way to get in direct contact with them in order to best answer their questions and adapt our offer to their needs.

Recommendations to other buyers: No, everything is very well made!

Vendor Response

by LiveChat Software on October 17, 2016

Thanks for the review and good rating, Mariana.

Best chat ever

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The option for automated greetings.

Cons: Is very expensive.

Overall: Is very easy to use, and have a lot of features very useful. The feature that I love much is the option for automated greetings.

Recommendations to other buyers: Use in Shopify, the app add data about the costumers like location and amount of purchase.

Vendor Response

by LiveChat Software on October 17, 2016

Emmanuel, thanks for this wonderful review!

Best Associate Experience!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - associate experience
- dashboard reporting
- search tickets

Cons: We must staff to cover the anticipated volume. It would be nice if the chat box could completely disappear if we were in over our heads (vs just turning into a form to submit an email).

Overall: We selected LiveChat Inc because it made it easy for the associate to interact with our customers. We have some of the best service employees in the world and LiveChat Inc helps them shine everyday.

Dashboard Reporting is easy to navigate and insights are at our fingertips.

The support team is always available, friendly and helpful.

The value is insane compared to some other providers in this space.

Recommendations to other buyers: We've used it in our native iOS app. And it's an amazing customer experience.

Vendor Response

by LiveChat Software on October 17, 2016

Thanks for being so awesome, Jason! And yes, there's definitely more great things coming in the near future! Thanks for the feature idea!

Great online tool for your customers

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A fantastic tool to help you interact and engage with your customers, rather than an email customers can get a quick easy response via Live Chat.

Vendor Response

by LiveChat Software on October 17, 2016

You're right, Tom! It is much better than sending an email and waiting days for an answer or calling some phone center and getting put on eternal hold. Thanks!

Love LiveChat

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, very effective way to reach out to prospects visiting your website.

Cons: The round-robin feature seems kind of funky. I'm only saying that because my colleagues get more chats than I do and I'm online more often than they are.

Overall: I've had great experience with LiveChat. It's super easy to use and very useful. I've had an issue before with not getting chats among my colleagues, but I chatted with your support team and they were able to help me figure out why. I'm still not getting the most inbound chats but I have been getting more than I was before. Thank you LiveChat

Recommendations to other buyers: Just keep doing what you're doing, your customer service is already top notch. I also like reading your articles.

Vendor Response

by LiveChat Software on October 17, 2016

Thank YOU, Barshawn! It really gets our team pumped to see you as a promoter! :)

Excellent Professional Chat for your website

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Extremely easy to install (I used Weebly), and works exactly as advertised. Clean, fast and completely professional look and feel. Customers will be very pleased and so will your admins.

Vendor Response

by LiveChat Software on October 17, 2016

We couldn't agree more with you! Thanks for the review, Chris!

Nice product

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy and helps customers online.

Cons: Already mentioned, needs to be more random with chat agent selection feed.

Overall: I like the product but it would be nice if the rotation of agents chosen to take a chat was a bit more random... it seems the same agents get multiple chats at once and in a row while others sit with no chats at all.

Recommendations to other buyers: No thank you

Vendor Response

by LiveChat Software on October 17, 2016

A huge thank you for taking the time to rate us, Deidra! And yes, we'd be happy to explain how the chat routing works - just start a chat with us! :)

Great Features

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the canned responses. Many option to choose from. The support that they offer is also great. Love the articles!

Vendor Response

by LiveChat Software on October 17, 2016

Many thanks for the kudos, Greg! It's been a pleasure having you as a customer! What topics do you think we should cover in upcoming articles? Let us know!

Exceptional solution for your online customer service!

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: My favorite thing about LiveChat is that it's a 24/7 customer service solution. It serves as a clean and user-friendly chat during the day and after office hours still enables communication with prospects by storing their messages. I also love that conversations are archived which makes it super easy to search for any information when needed.

Cons: I've only had positive experiences with the software and in case of any problems their customer service was always very fast and helpful in resolving our minor issues. If I had to nit-pick I would like to see a spellcheck or translation from foreign languages added to their features.

Overall: Nowadays a live communicator is simply a must-have on any business homepage and LiveChat is a perfect app for that! Easy to implement and intuitive for your website visitors is a great solution for an effective customer service.

Recommendations to other buyers: LiveChat offers a wide range of plans for business of different sizes. Before choosing a perfect one consider what features will be the most useful particularly for your company.

Vendor Response

by LiveChat Software on November 02, 2016

Thank you writing such a detailed review, Izabela! :)

THE BEST CHAT Program

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used a handful of chat programs and really liked this one for a few reasons:

Aesthetic. The chat widget looks nice and is much easier to change than other chat programs. As an "agent" the chat UI isn't as complicated as other chat programs. I swear I could put anyone in from of the chat screen and they'd be fine w/o any training but other chat programs require a little assistance to get started.

Sounds are not annoying.

Integrates with a lot of different apps which is really nice.

Vendor Response

by LiveChat Software on November 02, 2016

The best review. Just... thank you, Steven!

It has been an awesome experience with LiveChat

May 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just did a review of the Archive on LiveChat and noticed tremendous improvement.

Customer service is Excellent
I am sincerely impressed at the way LiveChat response to mails and improve the software to meet customers demand.

Customer knowledge base is Excellent as LiveChat frequently sends help materials to enhance client's effectiveness.

Tagging system on Archive is Excellent. It aid retrieval of old chat history easily by filtering with date range; agent, tags etc. It just helped me out.

Transcript system (sending chat as mail after a session or from the archive) is Excellent.

CONS
LiveChat should considers managing sub-clients' chat separately on same account. That is, there should be an option to restrict access to chat transcripts (this is a major concern to us right now).

Also LiveChat should consider clearing each conversation when it's done for security and confidentiality of data

Vendor Response

by LiveChat Software on November 02, 2016

There's always room for improvement! Thanks for the review, Nkem! We'll let out IT team know about your feedback.

Great Livechat Interface!

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to implement. Easy to customise. Never had any crashes. Works across a spectrum of devices with a similar interface. Totally satisfied with it. Just wish the price was a tiny bit cheaper per month for small businesses where only one seat is required.

Vendor Response

by LiveChat Software on November 02, 2016

Thank you for getting in touch and leaving us a review, Chris!

Great Addition to your Website

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: LIVE CHAT has made it very easy to enhance your website with on-line live communication with visitors to your website inquiring about your product or service.

We have seen a significant increase in International request for more information to expand our product sales.

The other feature I like is if you miss a LIVE CHAT inquiry from a potential customer; the software logs/stores the contact information for you to follow-up at a later time.

Great product and very easy to implement.

Vendor Response

by LiveChat Software on November 02, 2016

A huge thank you for such a kind review, James!

Good customer service!

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very useful ,Very easy!

Vendor Response

by LiveChat Software on November 02, 2016

Thank you VERY much for sharing your experience with us, Sara! :)

I've never had any issues. It's a lot of fun

May 17, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I like seeing what the person on the other side is typing, so I can start my response early

Vendor Response

by LiveChat Software on May 18, 2016

Emily, thanks for your review. We also like the sneak peek feature. It's one of our favorites.

Very user friendly.

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: LiveChat has many positives. It gives both current and prospective students the ability to chat with our team. The chat service immediately connects us and allows us to assist customers in real time. One admin is able to assist multiple customers simultaneously. You are able to save responses to questions which are asked on a repetitive bases so our response time is increased which gives the customer a better experience. LiveChat also has reporting options which allow us to view activity on a daily, weekly or monthly bases.

Vendor Response

by LiveChat Software on May 17, 2016

Helmi, thank you for taking the time to write such a detailed feedback.

The best chat in the market

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I trying with others but LiveChat is better in all senses.

Vendor Response

by LiveChat Software on May 17, 2016

Francisco, I couldn't agree more with you. Thanks for the review.

Great desktop app, the mobile app needs work

May 09, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Overall, I like LiveChat. The UI is clean and easy to use and with the desktop application is great. The real downfall is the LiveChat mobile app. It keeps you logged in even if you set your status to "Don't accept chats," log out, and uninstall the app. I had done all of this and LiveChat was still inviting customers to chat with me. I only discovered this because I received a chat in the middle of the night.

Months later I asked for an update on the situation and was provided with a work-around instead of a fix. A little disappointing. At least their support agents are nice and usually fairly quick to respond to emails.

LiveChat is the best option for me, but it's certainly not perfect. Looking forward to seeing them continue improving.

Vendor Response

by LiveChat Software on May 17, 2016

Avery, thanks for letting us know about the issue. We'll do our best to fix it in one of future releases of the app. Best!

GREAT Software for Integration with Company Website and #Hashtags - CONVENIENT

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not only does this software integrate with a chat-in customer's history, website views, and stats, but it is also really easy to use and quick to learn. I highly recommend the platform, as well as publisher's emails as well as Webinars. A touch of personal customer service within a customer service app.

Vendor Response

by LiveChat Software on May 17, 2016

Melanie, thanks for the review. We salute you, #hashtags enthusiast!

Easy to use and super useful

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used in our startup to help our clients and it was very easy to set up and use it. I highly recommend LiveChat. The customer service is also great.

Vendor Response

by LiveChat Software on May 02, 2016

Rafael, it's great to see that you are happy with our application.

Excellent!

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: extremely important for all of my customers who have e-commerce sites and more

Vendor Response

by LiveChat Software on May 02, 2016

Diego, thank you for your short and sweet review.

Awesome software

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: LiveChat is a great tool. We're using it for sales and support purposes and it matches our needs 100%. The most useful thing for us are proactive greetings, which boosted our conversion. We no longer have to wait for a customer, we can be ahead of them. We also love mobile apps, which allows us to chat from anywhere. We don't have to be tied to a computer to help our customers.

Vendor Response

by LiveChat Software on May 02, 2016

Szymon, thanks so much for your wonderful feedback. We really appreciate you taking time out of your day to let us know about your experience.

Only superlatives

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: LiveChat gave us a great opportunity to move our business to different level of direct sales. It enabled us to be proactive and fight for even better communication with potential and current clients.
We found the tool pleasant to use and efficient among our agents. It was very easy to implement LiveChat on Laris Hotels¿ website and customize it.
LiveChat support is always there to help if we have any questions.
The team cares about our opinion and publishes interesting newsletter!

Vendor Response

by LiveChat Software on May 02, 2016

Karolina, thank you for taking the time to share your feedback with us.

Very convenient at work: LiveChat has enabled us to be directly in touch with prospects.

Apr 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best way to offer a great customer service, by helping international and local prospects that are browsing your company's website. It also enables you to get to know their needs and wants more precisely, and therefore to better accommodate your offer according to that.

Vendor Response

by LiveChat Software on May 02, 2016

Mariana, many thanks for sharing your experience.

Great Product & Support

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Live Chat Inc. has a great chat product and really cares about what you think. If you have any suggestions or needs that their program does not currently accommodate they are happy to consider your suggestion and work towards implementing it! The team also constantly posts to their blog with some very helpful tips and tricks for live chatting and customer service in general.

Vendor Response

by LiveChat Software on May 02, 2016

We couldn't agree more with you. Thanks, Chris.

Makes my work so much easier and hassle free

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using LiveChat for a year now and have been very impressed by its features, ease of use and thorough customer support. Not only that, but they actually listen to feedback and make improvements continuously. LiveChat has definitely become an essential part of the customer service experience on our website.

Vendor Response

by LiveChat Software on May 02, 2016

Ale, thank you for sharing your thoughts, much appreciated!

Customer and User Friendly

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love LiveChat... it was very simple to install on our WordPress site, and we were also able to customize things like appearance and location. And, when it was blocking our "checkout" button no the mobile site, LiveChat's customer service reps helped us eliminate the chat from mobile only.

We were even able to create a custom "eye-catcher" and upload it to LiveChat (see for yourself on our website: https://westerncontainersales.com/ )

As our team has grown, it's been very easy to add seats for new employees. LiveChat also has videos for training. Our employees have all been up and running on LiveChat within one week of hire, without any issue.

Vendor Response

by LiveChat Software on April 29, 2016

And we love our customers! Thanks for the review, Mike. PS. Great work on the eye-catcher!

Extensive customisation, great support and always improving

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro's
- Design, routing, greetings and integrations can all be extensively customised.
- REST API & Javascript API well documented
- Incredible support 24/7/365
- Regularly release new features

Con's
- Needed to develop various bits of custom functionality to fit our use case

Experience:
- 3.5 years as a consultant/outsourcer working with LiveChatInc technology

Vendor Response

by LiveChat Software on April 29, 2016

Joe, thanks for such a detailed review.

Easy to use, nice interface, great way to reach out to potential clients

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At first, we had LiveChat just on our shop site, but then we added it to the main site, and it's been a great way to talk with current and potential clients. The app is easy to navigate, has a nice voice telling you about visitors and incoming chats, and is overall fun to use. I'm the only client outreach person, so I can't say how it works for teams, but it's been a great value-add for our biz.

Vendor Response

by LiveChat Software on April 14, 2016

Michelle, thanks so much for your wonderful feedback!

Simple yet amazing

Apr 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It does what is says it does. The best customer service, I have ever experienced. Certainly, there are couple of things which could be implemented like segmentation etc but all in all amazing.

Vendor Response

by LiveChat Software on April 11, 2016

Many thanks for sharing your experience!

Software is immaculate

Mar 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros about using live chat inc is how fast and responsive it is. All the analytically that it offer is prominent for our business. Honestly our growth has exceeded well over 15% increase. Also this allows a customer that may have been about to cancel , this allows you to answer any question they may have after hours to prevent th from canceling.

Vendor Response

by LiveChat Software on April 04, 2016

Junior, thank you for the feedback. It's always good to know our customers are happy with the service.

Great application

Apr 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Live Chat from 2 years! Is easy i clever. Livechat have wonderful support and very useful options to service customers! Is the best of all !

Vendor Response

by LiveChat Software on April 23, 2015

Thanks for all the kind words! :)

Awesome!

Dec 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: At the risk of using dated urban expressions, I will say that LiveChat is "da bomb"!

I recently added LiveChat to a client's site and it is FANTASTIC! I highly recommend it. So easy to set up, lots of customization options and a breeze to integrate with your application.

Thank you!

Vendor Response

by LiveChat Software on December 17, 2014

Scott, thanks you for your kind words! It's a pleasure to see a happy customer!

3 year user and only getting better

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Live Chat for 3 years now as a company that sells heavy equipment online. Every company will have a different experience with online chat functionality and I believe it is reliant on how it is implemented. We used static images to chat, and pop up lightboxes originally, but it wasn't until we created an animated GIF to invite someone to chat with us that there was a huge increase in conversations.

Pros:
Customizable Live Chat window and greetings
Reports based on many factors
Invitation greetings based on many factors (time on site/page, keywords, script triggers, and more)
Supervisory mode to view what others are chatting about with customers
Post-Chat surveys to understand how you can improve the customer experience
Multiple device abilities - I use my phone and laptop to engage in Live Chats with our customers with ease and the same functionality

Cons:
Desktop version doesn't remove the notification of new messages all the time
No A/B Testing

Overall we have made enough sales from Live Chat that justifies us having it online throughout the day, with a person dedicated to helping customers when they have questions.

Vendor Response

by LiveChat Software on December 17, 2014

Aaron, thank you for your comments, feedback and support of our product! Customers like you make us work even more on constant improvements in the product!