Who Uses This Software?

Project Owners, Contract Management Firms for their construction projects for Retail, Healthcare, Commercial Development, Hotels, Restaurant Chains, Gas Stations & Convenience Stores.


Average Ratings

47 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Systemates
  • www.projectmates.com
  • Founded 1995
  • United States

About This Software

Projectmates is the premier owner-focused construction program management software. Regardless of project size or industry, our software provides a wealth of robust and highly configurable features to take full control of your company's unique workflow. From site selection all the way through construction and closeout, Projectmates has drastically improved the construction programs for countless organizations with vastly different backgrounds and needs.


Product Features

  • Bid Management
  • Billing & Invoicing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • Document / Photo Management
  • Incident Reporting
  • Job Costing
  • Job Scheduling
  • Lead Management
  • Permit Management
  • Residential
  • Selection Sheets
  • Subcontractor Management
  • Submittal Management
  • Supplier Management
  • Task Management
  • Timesheets
  • Warranty / Service Management

Product Reviews

Excellent customer service and support. Project Management software that truly meets our needs.

May 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once you get everything up and running, it is easy to track the flow of information from the beginning to end of a project. Having our contractors enter their own invoices into the system saves a ton of time. Budget tracking is clear, concise and provides much needed financial insight into a project . Customer Service and Support are the best I've ever received with a software product!

Cons: Customized reporting is not as robust as I would prefer. Small annoyances like the date format, not being able to apply certain changes across all projects and they have to be updated manually, contract items don't show the balance left to be billed and you have to calculate manually.

Overall: Automated tasks we've been managing manually with spreadsheets. Helping us to develop processes and procedures on how we manage projects. Payments to contractors are processed more quickly. Anyone on the team can get project information in real time. Mobile app allows users on the job site to quickly update information and stay up to date.

Very helpful

Feb 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How in-depth the organization of our projects it goes

Cons: The learning curve. There have been certain aspects of it that took a while to really sink in with the team, so took extra training to keep everyone on the same page.

Overall: Projectmates has given my construction team the tools we need to keep everything organized, detailed, and on time, at our fingertips. It took a little while to really learn properly all that it's capable of, but once everyone was on board, we've never looked back.

High Quality Customer Service

Jan 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is truly exceptional. Highly recommended.

Streamlines the cost management process for construction projects

Jan 12, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have successfully implemented Projectmates on a number of projects to streamline our cost control processes. We are now using the software on projects in multiple countries around the world with no issues with currency conversion. Benefits include tracking system for approvals of contracts, change orders and invoices, central storage system for photos, documents, contracts, etc and ability to integrate with accounting system. Another benefit is the company continues to work to improve the product by actually listening to their customers!

We are a Full Serivice Hospitality Renovation Company with Construction, Design and Purchasing

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with Projectmates for 2 years. The implementation team really listened to our needs and customized the software to fit our needs. We have made changes within our organization since the initial set up and are able to seamlessly incorporate those changes within Projectmates. I am especially impressed with their technical support response knowledge and timeliness as well as the continuous enhancements to the software. We have also benefitted from the webinars Projectmates offers.

UNC Hospitals uses Projectmates to manage the construction projects.

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am an assistant administrator for the software use. Kaely and her team have always responded quickly to any questions or how-to concerns. They offer helpful training videos throughout the site.

Easy to use, and easy to larn as you go.

Jan 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The friendly user interface, makes learning the software particularly easy. We have found that even those that aren't very tech-savy, have been able to successfully navigate the site, and use it's features for processes like bidding, change orders, invoicing, etc.

The customer service from an Admin point of view, has been exceptional. When an issue is presented to them, they are quick to point out the corrective action needed to remedy the situation.

Great software with only a few tweaks left.

Jan 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is by far the best project management software I've used to date. The functionality and ease of use is perfect for my organization. However, there are a few improvements that could be made to the accounting and scheduling portions. I would like to ability to utilize the contingency/allowances in the budget like a checkbook, where change orders are deducted from that specific contingency/allowance line item. With the scheduling, there appears to be a glitch, which may have been fixed in the last update, that doesn't allow me to live update activity dates to match actuals.

the program is good

Jan 08, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not outlook friendly
difficult to creat forms

It's So Easy

Jan 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The app makes using Projectmates so simple and convenient right from your phone.

Projectmates for Construction Management

Aug 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Projectmates since 1999. This product was developed by Architects who really understand the intricacies of project management. The "system" is easy to use and the modules are intuitive. Along the way, Projectmates has continually updated the system and is very interested in user feedback. Often, the user feedback is incorporated in new software releases.

Recently, we got an assignment for a Program Management application. The contract for this assignment is an "AIA Standard Form of Agreement for Use in a Multiple Project Program". In the contract, is a paragraph defining the expectations of The Program Manager which includes the implementation of a web-based "Project Management Information System"(PMIS). The PMIS will be used to receive, distribute, and maintain Program Reports, Program Schedules, Plans & Specifications, and the myriad of documents it takes to manage a Program successfully. The "My Reports" module is a customizable reporting tool that is the perfect way to keep the management team informed of executive level reports on a weekly basis. Projectmates has exceeded the expectations of my clients on this and numerous projects over the years. Projectmates is a standardized system that we use on all of our projects.

The support staff is always available to help/coach on the special reports and specific uses that we have required over the years. Suffice to say, I am a raving fan of the Systemates - Projectmates team.

High Quality Product and Great Customer Service

Aug 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Projectmates is easy to use and a useful tool for managing capital improvement projects. I have been using Projectmates for about a year now and my experience has been generally positive. Additionally, their staff does a great job providing high quality service for their customers.

Western PS CCA Services

Aug 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software was easy to use and helped organize the construction submittals. The Contractor was already familiar with the software so that helped. I wish I had received an alert that my license was getting ready to expire. The project was delayed so the license expired prior to the project finishing

Vendor Response

by Systemates on August 04, 2015

Project delays are sometimes unavoidable. However, if delays occur and push project closeout past the contract end date, Projectmates/Systemates is more than happy to prorate the contract to give you additional months as needed. Thanks so much for the comment Kyle; we'll work on providing additional alerts prior to license expiration.

Great program backed with top-notch customer service

Jun 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the moment you are introduced to the program, the customer service and technical staff is there to support you. I think that's been the biggest benefit of using this project management program. Instead of searching through user manuals looking for an answer, technical help is a only an email or phone call away. The customer service really does set this program apart from the rest. The program itself has been relatively easy to use, and definitely gets easier as you get used to navigating through the multitude of features designed to help your team members stay organized.

Projectmates For Engineering

Jun 30, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use projectmates exclusively for document storage and sharing as well as for building schedules and running all of our financials through it. It has been a very important tool to move from dealing with paper and running all things financial and construction based on a digital platform. It makes keeping up with documents for a specific project much easier than dealing with a local drive system. Their customer support is very responsive and normally follows up with me within the same hour and solves the issue.

easy to get around sysytem. helpful information.

Jun 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: best software to manage construction jobs from start to finish!

Projectmates is a great product that has served our company well for the last 7 years

Jun 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Projectmates to help in managing our construction projects for the last 7 years and have been very pleased with it. It is very easy to use and to train people on. I would highly recommend it to anyone considering it to manage their construction projects.

Great software

Jun 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software has made our construction teams' lives so much easier. Everything is there at our fingertips, and organized. It took us a few months to get used to it, and really utilize it to its full potential, but once we all got the hang of it, it has been a dream.
Also, any time we've stumbled with it, the customer service team was always so helpful.

Awesome

Jun 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We could not attempt to do the volume of projects we do without this product

Easy to learn and comes with some very upseful features

Jun 09, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: ProjectMates is an easy software to learn and comes with some very helpful features that have made our Construction Process run smoothly.
Its way to handle RFI and Submittals is probably the best feature. These items are share in real time and the people responsible to respond to them are able to provide the solution as soon as they have it.

Their Customer Services is outstanding. We always get help right away no matter what the issue may be. Kaely and April have gone out of their way many time to help us in issues that otherwise, we would have not been able to solve without their invaluable experience and willingness to provide us right away with the best solution to it.

Excellent Customer Service!

Jun 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company recently implemented ProjectMates as our Program & Program Management platform. From day one, ProjectMates was there to provide quick and easy tutorials and instructions on how best to utilize the software. Default reports were provided and address our needs. We have reached out to ProjectMates many times when we've encountered a module were were not experienced with and ProjectMates was a great help in transitioning us through the learning curves quickly!

Software is very user friendly and an ease to work with.

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Whenever there is something I cannot figure out or am stumped the customer service is second to none. They are the best I have ever worked with and are always extremely helpful. Projectmates is a wonderful tool with impeccable customer service.

Blown away by this program!

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I could wax poetic about Projectmates for days. This program is one of the easiest tools I have ever used to manage projects; large or small. The customer service is outstanding, they go so far above and beyond expectations. Any perceived "cons" are hardly worth mentioning as it seems every time I've even thought of something they are already working on solution for it. I have never had the pleasure of working with a software company that gives the kind of personalized and lightning fast support that Projectmates does; it is really incredible. The ease of use is fantastic, our vendors pick up the hang of it very quickly and the few areas that can get a little sticky take a quick phone call and everyone is sorted out and moving forward again. The program is very intuitive and really impressive.

Streamlining the Administrative Workflow

Jun 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with Projectmates has been a pleasure. The package they offer has allowed our company to streamline our workflow giving us more time to focus on the managing of our projects and less on the managing of our paperwork.

Their support staff is always more than helpful giving us not only answers to our questions but also alternate solutions to any issue we unearth.

If you are in the construction management business I highly recommend Projectmates as a premiere option for managing your projects digitally in the 21st century.