Results Software

Results CRM & Business Suite

4.5 / 5 8 reviews

Who Uses This Software?

Results helps organizations of all sizes streamline their operations, improve efficiency and increase their performance.


Average Ratings

8 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Pricing Details
    Options: monthly billing
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Results Software
  • www.resultscrm.com/
  • Founded 2002
  • United States

About Results CRM & Business Suite

Results connects all departments together, becoming your one-stop-shop for accessing company information. The award-winning product enables companies to build amazing business relationships, automate processes, grow sales, improve service, manage projects, and control billing. Built-in integrations automate information sharing between applications such as QuickBooks, Outlook, Constant Contact and more!


Results CRM & Business Suite Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Call Logging
  • Contact Management
  • Customer Support
  • Lead Scoring
  • List Management
  • Marketing Automation
  • Product Catalog
  • Project Management
  • Quotes / Proposals
  • Referral Tracking
  • Sales Pipeline Management
  • Territory Management
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Search
  • Self Service Portal

Results CRM & Business Suite Reviews

The possibilities are endless!

Aug 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We've been using this program since 2011 and love it! It captures a lot of our customer interactions which we can query on at a later time. We also love that it integrates with QuickBooks and Outlook. The QuickAdd feature is the best!

Cons: It would be nice to be able to mark emails from Outlook that have already been QuickAdded without having to go back into Results to make sure.

We were able to customize it for our unique needs by using the variety opportunities and projects

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use the opportunities as a sales funnel which allows us to move items through the process and we can see right where we are at. This is very valuable in forecasting and planning. We run our entire sales process through Results.

Cons: I wish we could change some of the field names that are static in the standard forms. We use the software differently than intended - but all the buckets and text fields are very helpful - when we pull them out using adhoc reports.

Overall: I would recommend it for firms that are sales oriented. We didn't find the web version really usable when we tried awhile back.

It's a great product with big returns for minimal dollars.

Jun 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's incredibly flexible and allows us to run our business our way. It is intuitive in look and feel because it is similar to Office products. Customer support is top notch. Pricing model works well for our office. You can export anything to Excel and manipulate a lot of information.

Cons: Reporting is very difficult. The existing reports don't look very good and without Crystal you can't create new standard reports. Ad hoc reporting is not intuitive. The QBO sync is not standard and doesn't work with all the functions.

Overall: Use it all the time. It helps with process flow and confirming that we have touched each client.

Results gives our sales team all the tools they need at their finger tips.

Jun 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Results is very user friendly. We are able to train new users quickly and easily. We have especially loved the ability to take care of online training modules provided by results!
My sales team is able to see purchase history for an account, both frequency and specific items purchased, therefore making every contact with a client both informative and productive.

Cons: There is a slight bit of a learning curve if you are familiar with crystal reports. The data is all there but it does take some getting used to in order to be able to pull the reports.

Overall: Ease of use for the team, and increased sales for the company. We are able to effectively and efficiently plan calls to both existing clients and potential new ones and get the most out of that contact because all of their history is easily accessible to us.

Results software has provided us with the tools we needed to gain insights into our business.

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love how robust Results is! There are so many areas where we can track our customer and staff activity in such an easy format, that we have gained efficiencies in almost every area of our business. It was also great that Results integrates with Quick Books and Outlook.

Cons: There's almost too many options built into Results so it does take time to implement and learn the system fully.

Results CRM to the Rescue!

Sep 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Results! I get real-time insight into how all my projects are going, and I can focus my time on what actually matters - spending time with my clients.

Fantastic solution for a CRM for any SMB.

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great CRM software. Easy to use, modern interface and amazing customer support.