Who Uses This Software?

Our customers traditionally are universities, performing arts, historic theatres and art house administrators who desire greater flexibility in the services that they extend to their patrons.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Agile Ticketing Solutions
  • www.agiletix.com
  • Founded 1999
  • United States

About This Software

Agile Ticketing Solutions delivers enterprise class ticketing solutions that can be tailored to fit the needs of the smallest community art house to the largest film festival. From a full-featured box office, call center order entry, and online and kiosk sales to customer relationship management and reporting, we offer a complete line of fully integrated software and services designed to power your individual marketing effort and ticketing operation.


Product Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Product Reviews

Agile Ticketing is the most comprehensive ticketing software I've used.

May 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software, on the whole, is user-friendly and easy to learn. Basic box office functions are a breeze to teach and my staff rarely has any issues related to the software. As administrator of the software, there is much to learn and remember. Daily and weekly tasks are quick and easy to master. But for those tasks that happen less frequently and when I need help remembering how I did it the last time, the Agile support team is always there for me. The online tutorials are a GREAT resource, but you can always pick up the phone and get a friendly staff member to walk you through anything.

No system is perfect, but Agile Ticketing as worked with us to problem solve and create manageable solutions when we need them. I can't recommend them highly enough.

Vendor Response

by Agile Ticketing Solutions on June 03, 2016

Lori - you are amazing. Thank you so much for your review. We love it when our clients call in. It gives us a chance to talk about all the new features!

Agile is Great!

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using Agile for many years and have had an excellent experience throughout. We receive almost immediate response to small issues and very immediate response to any larger issue. The customization we've been able to work on together has greatly improved our overall product we are able to provide to our patrons. The growth Agile has experienced in the last few years has made them a stronger company with the ability to provide additional support to clients and create more diverse training content available at your fingertips. Agile is easy to use and we have been able to teach everyone from our youngest college students to our retired volunteers how to use it seamlessly. Everyone at Agile is a joy to work with, and we look forward to continuing our relationship in the future.

Vendor Response

by Agile Ticketing Solutions on June 03, 2016

¿Susan ¿ Thank you so much for the wonderful review. We are grateful for all the suggestions, guidance and help over the last 7 years. The knowledge we gained from your organization has helped us understand the needs of our film festival and art house clients. We look forward to many more years ahead.¿

I have been working with Agile for many years and I am pleased with the program.

May 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The pros - much more user friendly than other sites, according to many of our patrons. We do have an "older crowd" and they do have several difficulties using computers in general but by using Agile consistently over the years, we receive less phone calls every year. We have been complimented on our ease of ticketing purchases (obviously not by everyone) when customers compare to other programs such as Brown Paper Bag and Ovation.

A wish list: To be able to create data through mac programs. To be able to customize our reports so they are not so lengthy and that sum (manifest extract) up reports. For customers to be able to create their own calendar of what they are going to see.

Our executive director and myself are going to sit down together and write up a "wish list" ourselves of what we would like to see. Sometimes, I have found that you already have the options we are looking for but just didn't realize it. For example: Having a guest account for people to sign out rather than having an account. Our hope is to set up a conference call of some sort to review this with you.

The customer service has been outstanding - I don't think I have had to wait 5 minutes for a response from your representatives. They have been trained well and are knowledgeable in every aspect of your program.

Vendor Response

by Agile Ticketing Solutions on June 03, 2016

¿Nyselle, Thanks for your kind words and review. We at Agile are always striving to stay ahead of the trends as well as listen to our client¿s needs. We are happy to let you know that we do have a Customer Calendar option that will allow your customers to add their events/films to their personal calendars as well as having a guest log in option. Give our support team a call and we will be happy to show you how to get these options set up for you. You can also find up to date instructions and video¿s on our Knowledge Base.¿

Best decision we made!

May 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Switching over to Agile was one of the best decisions we have made as a theater and a non-profit organization. The system is easy to use and understand and best of all it has cut down on data input and takes half the time, if not less to get our tickets up and running. Best of all the customer support is amazing! The team is friendly, quick to respond and they are there to answer any questions you might have ¿ big or small! I would recommend Agile again and again!

Vendor Response

by Agile Ticketing Solutions on May 16, 2016

Donald, Thank you so much for the review! We are huge fans of Nantucket Dreamland Theater and look forward to being a part of your mission and vision for years to come.