SurveyGizmo

5 / 5 157 reviews

Who Uses This Software?

We serve businesses and clients of all sizes.


Average Ratings

157 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SurveyGizmo
  • www.surveygizmo.com
  • Founded 2006
  • United States

About This Software

SurveyGizmo is a robust survey & data insights platform that empowers you to make smarter decisions.


SurveyGizmo Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

SurveyGizmo Reviews

Excellent affordable alternative to Qualtrics or other sophisticated survey software.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: HIPAA Compliant.
Offers skip logic, integration with lots of different options (google sheets, salesforce, etc). I would love to see a direct ability to pipe from SG database. Then you could analyze directly from MS Excel.
Also, lots of different question options.

Cons: Customer Service can lag. No phone # to call into when you have an issue with the software functioning properly.

Most friendly survey software and the very best support

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is the most friendly survey software we've used and we've tried 3 of them. It is professional, yet fun. We do pretty complicated surveys and assessments and so far it has fit all of our needs. The best part though is their customer support - it is absolutely the best we've ever experienced and we depend on half a dozen online software providers. Can't say enough positive things about our experience with SurveyGizmo over the past 4 years.

Overall: It powers our client surveys and assessments. We do hundreds of these every month.

As easy as survey monkey, but has better technical options than it.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ability to integrate with Salesforce.com, being able to test both manually and done by their "robots"

Cons: Errors aren't as helpful as they could be, can be difficult for nontech savvy folks to setup/understand build on the forms

Overall: In house surveys can be done securely and not through an open source such as Survey Monkey.

Survey Gizmo is an effective online platform all our data entry needs!

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like most the ease of viewing survey results once data is input. I can filter what specific fields I want to sort by, and always download the Excel spreadsheets easily.

Cons: It can be fairly clunky when flipping between survey entries. I wish there was a way to open multiple survey entries at once in small pop up screens.

Overall: We have one home for all of our data entry needs! Perfect fit for our staff and needs.

A good survey program

May 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how you have the option for multiple questions without having to change pages. Editing is very easy and you can have multiple users. The personalization of backgrounds and colors is good. Easy to use and get the hang of

Cons: When you sit and compare it to other survey programs, It's a bit more expensive then the other programs.

It was better than expected!

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the ease of use, the stability, easy setup, the chance to review the software...basically everything.

Easy to use!

May 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's mobile friendly, which is a big plus. Easy to use, versatile, and the ease of exporting data is a huge plus!

Cons: The pricing is out of my companies budget for long term use and the reports took a bit of time to understand in depth.

It's a great site for data collection.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy this software was to use. I like the fact they let you test it out first and that they have solutions for individuals or teams.

Cons: I don't like the pricing. I think it could be a bit cheaper, especially the individual plan.

Office Practicum

May 08, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: There is nothing I like really. There is stuff that I dislike the most but if I have to say something it will be That claims are easy to read.

Cons: I feel is super slow. Is missing a lot.
IM is pretty bad . It should be like a message type. In a mess when you have to have more than one patient at the same time.
Always get an error. I work with this system everyday and is a pain. I wish we can switch . Billing is horrible. Always have to tell them what to do even they should know.

SurveyGizmo ticks all the boxes

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Full feature list
High data security and privacy
Passionate support
Tailored solution

Cons: Some of the admin / backend screens could be more intuitive
More style templates with cleaner / modern designs like Typeform

Overall: I run a healthcare information company and we were looking for a solution to deliver fairly complex healthcare content as well as enable in-depth survey Q&A with patients. We conducted a detailed review including pilots with a number of providers and SurveyGizmo came out at or very near the top in all features required. Coupled with their passionate support (these guys go the extra mile!) and data privacy and security in Europe, it was a no-brainer to select SurveyGizmo and I have no hesitation recommending them.
Our complete solution involves Apiant, X2CRM and Twillio, and SurveyGizmo have proved they are capable of working effectively across teams to deliver the right solution for us as their end client.

Great survey software - for pros and beginners

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Lots of features, Customizable, Great support.

Cons: Subscription price is starting to increase.

Overall: I've been using the software for the past year via a "legacy pro account".
The software is extremely intuitive and easy to use. A lot of features and available question types. Surveys can be easily customized using CSS. Surveys are also mobile responsive. Large community, quickly handling Q&A. The product keeps developing and new features keep popping up, like R integration into reports, Conjoint analysis and more. Being a research professional, I find the software extremely handy and useful, at a very affordable price. Much better than other popular competitors I experienced.

Review of SurveyGizmo

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Fairly easy to use.

Cons: Does have a "learning curve" to practice some different types of surveys before you really understand how the survey presents to the customer.

Overall: Pretty easy product to use to create survey for your customers, although it takes some time to get through the learning curve. Using the templates or examples really helped us the most. Good value for the money, too. Did not try using customer support.

Recommendations to other buyers: Using the Templates/Examples are the best way to go!

SurveyGizmo for small business

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of creating surveys, copying surveys, preview function and shareability

Cons: n/a

Overall: SurveyGizmo has been an intricate part of our daily work as education consultants. We use SG for the collection of information from our clients and also to conduct post assessments.

Fast easy interesting

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Fast set up and send out
Very easy to use
Fun for users

Overall: Set up and send surveys fast, Quick replies from users and customer service is very helpful able to set up multiple surveys that go out on certain dates

Good survey tool in affordable price

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Usefull survey tool for ones starting up with research. Lots of funcionalities around surveying= collecting, analizing and integreating into other apps

Easy to use with no prior experience

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use when you have no prior survey experience. The program is very user-friendly for sure.

Overall: I started using Survey Gizmo for work for a project my boss gave me. I had no prior experience with this program, nor any other survey program. Creating the survey was very easy and I found help in blog posts about the types of questions to include. The survey was mostly a success. Only issue we had was making sure everyone on our email list got sent the email.

Just okay, but easy to use

Dec 06, 2016
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: easy to use. reporting is easy to follow. decent program for money spent.

Cons: not enough reported on. email sending is wonky.

Overall: SurveyGizmo is a just okay platform. It is however, VERY easy to use. Creating a survey on their platform is super simple and straightforward. The problem comes with the email sends, the emails were not getting sent out in a timely manner which messed up our possible survey results. I wish that the email sending would get fixed, because then this platform would totally be worth it. For the types of reporting it does, it is definitely worth the money. I do wish there were a few more things that they report on though. That would definitely help out with the data we receive on our customers.

Survey Gizmo is fantastic

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The flexibility in design and simplicity in using

Cons: Used to have customer service you could call and that went away. Still, the customer service is quite good.

Overall: I have been using SG for 3 years now. It is an important part of my business. It is relatively simple to use and has great integrations with my other software applications. It is critical in helping me distinguish my business as a financial advisor.

Recommendations to other buyers: It has tremendous capabilities other than as a survey system.

Great for internal surveys

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and range of functionality

Cons: Lack of integration with my website or email.

Overall: SG is a quick and easy platform to use for internal and informal surveys. I wish it had an email or website integration capability so that I could use it more with our users without taking them to another site.

Wish the reporting allowed me to customize

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I think the tool is good and effective BUT I do wish I customize the reporting from surveys a bit more. I wish I could edit the grafts and data a little bit easier BUT I think the tool works pretty well for what my business uses it for currently.

Survey Gizmo makes measuring success easy!

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used this tool quite a bit and really enjoy seeing the new functionalities that come out. The only constructive criticism I may offer is that there are some things not intuitive, like scoring a quiz/assessment (at least this was 6 months ago), but overall, once I understood where to find options/etc, things were a piece of cake. Overall, makes my job easy, appreciate the tool!

Survey gizmo review

Oct 04, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I use survey gizmo for surveys. The look and feel could be better but it does the job i need it to. The export is useful

Easy to Use Once you understand the options

Oct 04, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Just need to be familiar with what you want in the survey and then understand who you want to send to,.

Great survey tool

Oct 03, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used this survey tool for over 3 years. The tool allows you to get good information. It also helps determine a fatigue score, which is nice.

It doesn't get any better!

Oct 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been with Survey Gizmo since very early on. Our surveys are not terribly complicated but we use the platform a lot! It's amazing how the development team is constantly making the product better. And their customer support team is SECOND. TO. NONE. Responsive, knowledgeable, professional and just fun. Seriously, customer support is critical in this arena and I challenge anyone to name a survey provider whose support wizards are more valuable than Survey Gizmo's. Keep up the great work SG!

Great!

Aug 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey Gizmo is excellent! It's very intuitive, easy to use, offers a number of different options for question formatting, and overall is just a great service.

Great Customer Service

Apr 21, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent Customer Service. The response is almost immediate, and they have a great disposition.

Best Company I have ever dealt with, by far!

Mar 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use the Survey Gizmo surveys to create online homework for students. The flexibility and designs built in make it so easy to use. The Survey Gizmo team are always looking for ways to improve and are constantly updating and offering more options. But, by far, their customer help is outstanding! I have never dealt with a company that offers this kind of live support. The representatives are so friendly and a delight to deal with. Their knowledge of their product is excellent and they offer new and creative ways of doing what we want. I always look forward to our calls because they are just so much fun to talk to!

First Time Survey Builder - Would Highly Recommend

Mar 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: From start to finish, I remained exceedingly happy with SurveyGizmo¿s product and customer service. Having never built a survey before, I felt a little overwhelmed with the project. The setup and tools provided were very easy to use. I was able to customize my project, as well as translate it into German for our European customers. SurveyGizmo has a handy ¿Need Help?¿ button at the top of every screen where you can search articles, chat live with a rep (in the US), send an email or view the phone number for customer service. I was crunched for time and clicked on the help button (and called) A LOT. Each time, I received friendly, helpful and fast customer service. I also liked how the employees of SurveyGizmo were understanding and spoke clearly when explaining how to build or make a change. I will continue to utilize SurveyGizmo and will highly recommend to others.

Love Survey Gizmo!

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As always, Survey Gizmo exceeded my expectations in terms of support on my call today. The software is so easy, but if I ever have a question, I can always count on customer service to wow me with their help. Thanks!!

Very easy to use survey site

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use SurveyGizmo monthly to conduct QA surveys with our clients. We have a template set up to use, so it is very easy to just pull up the template, select the applicable questions, input the contact information and send it on it's way. The site is very user-friendly and has very fast customer service when needed. I enjoy using it and would recommend it for any company.

Blows SurveyMonkey out of the water

Feb 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We moved to SurveyGizmo when we found that SurveyMonkey was just too constraining and couldn't do some basic things (like question show/hide). So they won out on features alone.

But they really cemented their place as a partner with their customer service. Very prompt and accurate, they were able to shepherd us through some strange things we witnessed (due to caching and upgrading tiers quickly).

Like all software, you're likely to run across bugs from time to time¿and even more likely when you start doing Interesting Things. So we found one thing that seemed off and, when we reached out to support, they immediately determined our problem was a bug and let us know they were working on it straight away.

If you're serious about running surveys, there's no alternative to SurveyGizmo.

Great Customer Service

Feb 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
- extremely fast and personalized response to the issues I was experiencing with my surveys
- in addition to being very fast Tim was very friendly

CONS:
- not really any at this point

Overall Impression:
- I like how there are solutions offered to all the little comments I made regarding overall use of the service and even potential future solutions
- my colleagues who have been using the service for a while are noticing that the product changes depending on the feedback they provided. so it's great!

Excellent customer service!

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While I have sometimes experienced a few glitches with the system, the Survey Gizmo customer service team is the best I've dealt with in the industry. They are prompt, accurate, and always go above and beyond to fix the issues in a timely manner. Not to mention their responsiveness to all forms of communication. I can chat, e-mail, or call, and either way, someone is there to help me!

The best there is at what it provides

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For this price you won't get such a good service and professional survey tool like this. I used it as a student befire and as a full time researcher I use it now, again. Well done!

Better than Survey Monkey!

Feb 18, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Survey Gizmo,

bring surveys to a new level, pre-population is a standard feature a must for many surveys, Pricing at each level is fair and allows small business to work closely with their clients.

Some of the phrasing will be confusing to UK operators but all in all a great product.

Excellent experience

Feb 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Building a survey through SurveyGizmo was easy and fun. The format allowed me to get very clear about what information I was truly seeking. Simple and plentiful options to choose from, very forgiving with editing, changing answer formats, adding and deleting questions throughout the building process.
I lack the most basic computer knowledge, so I spoke with customer service several times. Each time I called I reached someone in under two minutes. The Gizmos are very friendly people! They were polite and helpful. So much so that, at one point, I was at ease enough to reveal the magnitide of my ingorance by asking, "Uh...err...uh...can you tell me... what IS a browser exactly?" I detected no laughing, no silent eye-rolling, just a calm answer as if I'd asked a quite reasonable question.
I can't think of a single negative experience. A spell check feature might be a nice addition.
I was able to schedule the launch dates and times for each part of the survey--intro, thank you and reminder. I watched its progress, added a second reminder when the responses slowed, and saw an immediate uptick in response after that. The survey results were easy to export and understand and it turned out to be a great success!
Thank you SurveyGizmo.

Full featured survey software that is fun to use.

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Survey Gizmo for about six years. I prefer it to Survey Monkey because to me it has a more intuitive user interface. I think it is easier for beginners to get started with it, while still retaining power user features. It also has many more options for customizing the look of a survey, which is important when we work with clients. Survey Monkey has almost none.

Whenever I have a problem or question about the software, I always call or email customer service, and they are very prompt and helpful. They will go into the specific survey you are having problems with and troubleshoot with you.

As a person who studied survey design, I also appreciate that they include a planning window where you can plan the purpose of the survey, and with an enterprise account, you can send out a draft to reviewers and receive comments right on the survey.

Overall I've been very happy with Survey Gizmo.

The best costumer support around...

Feb 12, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am very pleased with how great the customer support is at SurveyGizmo. It was ultimately the deciding factor on which company we went with for our survey project. If I were to sum it up, they were very patient, knowledgeable and friendly! Thanks for helping us make it all work... :)
PS - The interface is pretty easy to use as well...

The Best

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The great Survey Platform! Thank for all!

Gizmo is great

Feb 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A very powerful tool which is easy to use

Great Service Makes a Difference

Jan 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been conducting online surveys with a variety of industry standard programs for over a decade . Survey Gizmo is the best I've found yet. Constructing surveys is easy and intuitive. I can also use simple programming to achieve virtually everything I want in a survey and more. In many of my surveys I have chosen to include complicated page and question logic to achieve very specific objectives. The service and support I receive to help ensure that my surveys work flawlessly is outstanding. I am never left wondering what to do next for long. The training available through online tutorials and webinars is exceptional and online documentation is excellent. I've been able to take my survey skills to a whole new level. I wouldn't go anywhere else for online surveys.

The best surveytool in the market at this moment

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This fully equiped surveytool has everyting you need and is extremely flexible when it come to design, look and feel, and logics...

SurveyGizmo giants in the survey world

Jan 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using SurveyGizmo for a couple of years now and always astonished by its diversity and ability to build around my needs and those of my customers.

I can build simple forms and now very complex database forms enabling areas of my business to track work request and allocate work.

It's simple to use, easy to master and I highly recommend it to users within the Communication industry.

Im just starting with sgizmo

Jan 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are learning with customer surveys and survey gizmo has been great, especially the support team. Dumb questions are helpfully and carefully responded to.

Log-in

Jan 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was having problems logging-in due to an error on my part; however, at the time, I did not realize my mistake. When I reached out to talk to a "real" person through SurveyGizmo's tech support, the person who helped me was cordial, respectful, and determined to help me resolve my problem. I was getting so frustrated, and the tech support person patiently guided me through a number of strategies to utilize to help me resolve the problem. I really appreciate the company having such great tech support.

Best Online Survey Software Value that exists

Jan 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The power and features of the tools that costs 10x as much combined with the price of the tools monkeying around make Survey Gizmo the best option for most Market Research needs.

The customer support is the best I've ever encountered personally or professionally for any product or service.

Fantastic company with great support

Jan 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been working with SurveyGizmo for a while now, and we are very happy with the forms, customer service, and the company in general. We had some specific issues that we needed to address, and the developers at SurveyGizmo worked with us to meet our strict, specific needs. The surveys are easy to create and design, they are professional in appearance, and provide a lot of useful analytics once they are filled out by the respondents. The thing I appreciate the most is the quick responses when I email about a question or concern. Good customer service goes a long way in my book, and they are a company that understands their customers want immediate help when an issue arises. I would highly recommend this company to anyone that wants to send out online surveys.

Great tool and customer support

Jan 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using SurveyGizmo for 6 months now. I would say the surveys we do are quite advanced and I find that the SurveyGizmo tool has always been able to have the functionality we need.
If I have any questions the documentation available provides me with most of my answers, but for some of the more technical questions I have requires me to contact the support team on-line and I find they always get back to me within a couple of hours and they always have an answer for me.
The feedback and service is excellent - they even go out there way to record a tutorial so you can follow the steps you need make more easily.
The tool and customer support is much better than any previous tool I have used, Its flexible and not expensive. So glad we moved to SurveyGizmo.

Great Software matched with Competent Help Desk

Jan 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've found the Survey Gizmo software tops for user-friendliness in my small consulting business. If you elect to go for the upper levels of support, I doubt there is any questionnaire configuration that can't be addressed.

But, clients being the way they are, there's always something like "what is the red asterisk for--we don't like that" and I've always been able to either find the answer with a few searches of help--or failing that talking with someone who gets down to my problem right away.

Complete solution for every survey professional

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use SurveyGizmo for our CATI, CAPI and WAPI projects for 5 years already and we have personally seen how the platform has developed.

SG's technical team has always provided nice surprises by constantly upgrading the functionality and the amount of useful features for questionnaire programming.

The Enterprise account level is all that one could need for creating, in fact, unlimited customization of question types, logic and visualization. The JavaScript/ HTML/CSS console is among the best features as well as the STYLE menu for themes customization.

We are pretty sure that if SurveyGizmo continues upgrading we will soon have more great functionalities such as Conjoint Analysis and Heat Map custom question types. For example, some more sophisticated modules for special statistical analysis (for example a CBC, Choice based Conjoint, or Regression, etc.) would made our company a lifetime SG subscriber and we are sure we would not be alone in that :)

We have no doubt that SG team will keep the great performance!

superb

Jan 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a close look at SurveyGizmo and its competitors and found that this is the most powerful online survey software at the market.

While its power is as expected, SurveyGizmo is more user friendly than I had dare to hope.

Support staff is superfluous, really, but they're there when you do need them.

FABULOUS

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site itself is very user friendly and easy to navigate. When I was unable to find answers for my particular question, I called support. Ian and Katilyn were able to help resolve my issue in a very timely manner. They seemed truly concerned and willing to help me as quickly and efficiently as possible. It is always nice to deal with people who honestly care about meeting your specific needs as a client. I will continue to use Survey Gizmo! Absolutely LOVE it!

5 stars all the way!

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like using SurveyGizmo, it just seems so easy to use, to get around. I like everything about it - the colours, the styles, the icons and graphics, it's so easy to copy an old survey, extract what you need from it for the new one and discard the rest. All of it just seems so intuitive, whether it's adding logic to questions or creating reports from the completed responses, it's neat!
Whenever I get stuck , thinking, is there a way to do this thing that would make it pretty cool for the public, then I have a look through the help pages where there's lots of examples and the answers usually already there, like they've already pre-empted my needs!
The help is right there on the page where you are and once you've searched through it you're straight back into the survey again, which means that it's easy to pick up again from where you left off.
I like the way the support runs too. They never give me the feeling that they'd rather be doing something else, I always feel as if they have time to spend pinging emails back and forth and having a bit of chat along the way, like real people (where did they find them! lol!)
I've contacted the support probably 4 or 5 times when I've been really stuck and they've always provided me with the answer and even a wee bit more, like an easier way, or provided a couple of different options.
This is one of those sites where you can see that technology IS smart and really can be used to work for you.
If you asked me to sum all this up in a sentence, I'd have to say that, When I'm using SurveyGizmo it gives me the feeling that I'm going with the flow.

SurveyGizmo - Wonderful Website

Dec 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I came across SurveyGizmo while searching for a reliable website source. I am using it to collect data for my doctorate research. I would say that it is user friendly system which anyone will be able to create and use it effectively for data collection and also for compiling the collected data. It can be easily transferred SPSS too for further analysis.
And finally the price is affordable too and payment is on monthly basis. I love this website and introduced to all my MBA students.

Thank you and take care.
Habib Kassim
Singapore

PHAB Quiz

Dec 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nathan was extremely prompt solving our PHAB Quiz email campaign "pause" problem.

In less than 2 hours of being notified of the problem, Nathan made contact with the Survey Gizmo office/staff that handles email campaigns, had our campaign requeued, and ensured 2,300 email notifications were sent out to our customers in the most expeditious fashion possible.

Thanks Nathan!

A Great Survey Development Environment

Dec 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a long time user of SurveyGizmo with a long history in survey design and implementation. I'm impressed with what the company has done over the last year or so to make SurveyGizmo easier to use. The new user interface makes it almost totally intuitive to design and build a survey. And, when it's not clear how to do something out of the ordinary, SurveyGizmo tech support is there to help and guide you.

My only concern is that the documentation, while vastly improved, doesn't always answer my more complex questions. Tech support always answers them. So, I expect the documentation will improve as tech support feeds answers to questions it has received to the documentation development team.

Great product, even better customer service!

Dec 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very intuitive program for creating surprisingly complex and professional surveys! The email campaigns are a little more complicated but every time I send a question to customer service I get a fast and very thorough response (including screen shots.) I use the product with confidence that I will either be able to handle everything myself or they will go out of their way to help me get my survey and email campaign the way I need it, and fast! I highly recommend Survey Gizmo.

I Love SurveyGizmo!

Dec 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's new interface is easy to use and has a lot faster response than version 3. It's easy to copy surveys from semester to semester and their customer service people are professional and caring!

SG is awesome

Dec 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SurveyGizmo is a great company. I've used few survey sites so I can't attest to them being better than their competitors, but I will say that their customer service blows anything I've dealt with out of the water. They're extremely prompt, very easy to talk to, and extremely helpful in any issue that I've encountered with their site (which are few).

Customer Representatives

Dec 05, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: To accomplish a customized equation in the body of the survey, I needed additional help. The customer representatives at Survey Gizmo were very prompt, helpful in walking step by step in the process, and helped me resolve my issue. With this help I was able to present a very nice presentation. Thank you again for the hard work the customer representatives provide at Survey Gizmo

Great Features and Excellent Support

Dec 05, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The features provided by SurveyGizmo are really good. With a user friendly interface and helpful documents the survey management with SG is really a delight.

Above all, the team is really enthusiastic and provides the best support at all times. cheers!!

Great features and best service

Nov 26, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: SurveyGizmo offers almost any "gizmo" or survey tool you could imagine, and what you don't have, they will most likely be willing to write for you with a couple of days' notice.

However, I find it very difficult to edit the styling of my questions, as I am forced to add html tags instead of being able to click e.g. Font = Arial, Font size = 14 etc.

Overall, super product.

Fantastic customer support

Nov 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a tricky problem I needed help with. After stressing a little and trying the 'help' videos, i gave in and emailed customer support, not really expecting any response.
I had the response with 15 minutes (although it said it could take up to 24 hours) and the reply was through with easy-to-follow instructions that made sense!

Thank you.

Great customer service

Nov 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was up and running without having to dive into the help section, very intuitive. The one time I did need support they were very quick.

Great service... I was in a jam!

Nov 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Okay this was definitely my screw up and when I went to their customer service tab... I had to submit a ticket (scary). Anyway since I was panicked I called their phone line and tada... all my issues were resolved and to top it off - I'm a "Free" client user. I created a survey and decided to join under their free option. Once I did that the survey I created was placed on cyber-lock down but my awesome tech help (Wendy) went that extra step and got me restored. Anyway - Fan for Life! Besides who wants a "monkey" when you can have a Gizmo!

Brilliant product with first class support

Nov 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gathering data has been made a breeze with the tools provided by SurveyGizmo. But don't let their name fool you, its not just surveys that this system can help with: anything that requires users to enter data into a form can be captured really simply.

Their system takes something that could be a really compelx and error prone task into something thats actually a pleasure to use. From creating something very simple, like a small form to something complex that needs logic, multiple pages and data piping - there is nothing it can't cope with.

And if you get stuck? Well if their numerous and comprehensive help pages dont get you going then their rapid and knowledgable support staff are an email or phone call away to figure it out. I've needed help on a few occasions and each time I have been bowled over by the level of technical expertise and the speed of the response.

We've been a customer for years and I fully expect to be so for a long time to come.

No better value than Survey Gizmo

Nov 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey Gizmo is a fairly high quality tool with amazing customer support at a very low price. Those features mean there is no better value for online survey software than it.

Always delivers the goods!

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Am constantly impressed with the top quality customer support and service given. I'm very impressed with the quality of service, platform, software and people helping at the front lines. I'm excited to learn more and do more!

Excellent and nothing else!!!

Nov 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I cannot say enough for this great team. These guys are always rocking hard on any issues and concerns I raise to them. Been helpful and come up with a solution always....always means Always literally. I have never been disappointed with their support and responsiveness.

Great Team, Great Work, Great Guys

Well done

Does everything I need it to, super-quick and friendly customer service

Nov 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm so glad I made the choice to go with SurveyGizmo a few years ago - that was when I worked for a large organisation's UX team; since then I've recommended it to a subsequent employer, and use it myself now that I'm a freelance researcher. It's very user-friendly and has all the features and capabilities I would expect from a survey tool, plus a few useful extras. Most of all, I'm constantly delighted by their over-and-above customer service: from the first year I signed up and got a handwritten thank you card, to the last time I emailed them wondering if a particular question type was possible, and got a reply within two hours with a screencast showing me how to do it. Totally awesome.

KUDOS

Nov 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very happy with the tool set - support is wonderful and always helpful.

best custome service ever

Nov 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: we use Survey Gizmo for all our survey needs and I have NEVER been let down. If I can't figure somethign out I pick up the phone and call the customer service and they help me out. Happily. No attitude. Explaining everything along the way. Awesome.

SurveyGizmo is the best!

Nov 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our firm, Microscopy/Microscopy Education, has been doing user based market research since 1991, on the web for over 10 years. When our previous service provider was acquired, we lost a great deal of the original functionality so began looking for new vendor. With over 15 parameters on our search list, SurveyGizmo came out the clear winner. We have been using them now for about two years and are absolutely delighted. Unlike many programmers, they are really easy to understand. Their videos are great learning tools and when you have a question, they always have a creative solution. Every one there really listens, from the tech support person on the phone all the way up to the CEO. We recommend them highly.

Wow, you can't beat this.

Nov 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company looked around for two years before we found SurveyGizmo. Now that we found it, we will never go anywhere else. SurveyGizmo is easy to use, fun, creative, and the best tool we've found. Love it and highly recommend it.

The best on line surveys tool

Nov 07, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: I love the service and atention. Options to do the survey, advanced ones specially
Cons: not easy, i was using it last year and changed, not intuitive

A great solution to off-line mode

Nov 04, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: A liked SG since the first time that I have used it. Specially because in Brazil we do not have a good 3G band, what makes the online data collect mode in the public spaces too hard. Just with SG we find a good solution, with a fair plan for a small company.

Real support

Oct 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using surveygizmo for 3 years now and what sets them appart from the other companies is the support. I think the most I have ever waited to hear back on a support ticket was 8 hours (overnight), except when I had to wait a few weeks because their engineers would incorporate a NEW FEATURE for me, not just a bug fix, but actively creating new tools based on my feedback and my needs... and I'm just on a lowly free student account. 6 stars for customer service!

These guys save my life!

Oct 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work with SurveyGizmo every day and not only is it easy to use and nice to look at, it makes me seem better at my job! I always look forward to the helpful and funny emails I get from the support team and have no qualms reaching out to ask for advice on projects.

Exceptional service!

Oct 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Without question, the best customer service I have ever experienced.

Great survey tool

Oct 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used to use Survey Monkey but it has limited capabilities compared to gizmo!

Survey Gizmo Makes Reporting Fun!

Oct 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used to dread measuring success at the end of our educational programs. Not to mention the time and difficulty I would have drafting a survey that looked professional yet not to daunting for customers to complete. Survey Gizmo makes this process much more enjoyable for the survey author and much more appealing for those who are asked to complete them. Thank you Survey Gizmo for making my job easier and more fun! And thanks for always being there to help - whether online or by phone - you're always there.

Need More Stars for their Customer Service!

Oct 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using SurveyGizmo for quite a few years now and I'm almost always able to get the survey or form to look and work exactly the way I'd like it to. Sometimes I have a little trouble finding the feature I need or how to do something but the online help is pretty good. The customer service and support, though, is incredible. They answer my questions very quickly usually in within a couple hours at most. They show me how to fix my problem, and make sure that I understand how to do it. The built in email service is great too, I can upload a list of emails and the survey will go out. I recommend this to everyone in my office.

Fully featured survey software

Oct 13, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This survey software doesn't monkey around. You can simply do anything you want here even with the lower cost options this is simply the best best for anybody wanting to do even a little more than a simple survey.

The best online Survey software out there

Oct 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For starters, the design...
SurveyGizmo has a slick design that no other online survey software has. The edges, the color palette, the little illustrations everywhere. They just make your day, and make your work look way more professional. The interface is super intuitive and they have FAQ's and video demonstrations on pretty much everything!
About their Pricing...
The pricing is really affordable, and they give you a 50% discount on any plan if you are a student! And you also get discounts if you run an NGO. What could be better?
I am currently using the SOLO plan, paying only $8 (if I weren't a student i'd be paying $16), and I get all these incredible features, types of questions, customizable reports in both .cvs and.xls, and much more.
Besides that, whenever you are not using the account, you can "freeze" it so that the billing stops, and whenever you want to use it again you just start paying; the best part is that all of your information, responses, mailing lists and projects will be stored.
Their Customer Service...
Every time I've had a doubt or some trouble shooting, I would just write an email to Customer Service and they responded quickly, promptly, and always solving my problems. They are probably the best out there.

To sum up, just use SurveyGizmo. You will not regret it.

Cheers.

Great tool for detailed surveys

Sep 24, 2014
4/5
Overall
3 / 5
Ease of Use

Comments: We really enjoyed working with Gizmo. We used Gizmo after evaluating about 20 survey tools. Main reason has been the detailed reporting opportunities which has already been included in the monthly offer (while at surveymonkey you need at least a full year contract for all the features).

Just 3 Points in the ease of use has only been given because the User team is German and Gizmo has no multi language backend. Besides the ease of use is great.

Four Reasons SurveyGizmo is GREAT

Sep 15, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are four fundamental features that are essential in a Survey Tool:-
1. Range of Question Types
2. Flexible Reporting; and
3. Reliability
4, Scalability

SurveyGizmo ticks all of those boxes for me. Thanks Guys!

The Un-Yielding Log-In Page

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My recent experience was that while I was trying to download some workbooks for my students, a Survey Gizmo log in page popped up before I could do so. I wasted a good 30 minutes trying to log in to Survey Gizmo before I finally realized that it just wasn't working. I finally decided to contact the company online to begin with, but was given a phone number that I could call, so I did.I spoke with Brett. He understood my issue immediately and the importance of me getting past that log in page to be able to download the workbooks. Within 60 seconds he had my problem solved and I was on my way. He also realized that the page was not working correctly for their client and and said that he would notify them and to it that it got fixed right away. So no one else would go through what I did.

Survey Gizmo Rocks!!!

Jul 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey Gizmo is a survey software that is intuitive and informative. They also had the most amazing customer service department. We recommend survey gizmo to everyone!

SurveyGizmo is awesome

Jul 21, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Seriously, SurveyGizmo has allowed me to do all the things I had wanted to do with other survey software. It's taken my applications to another level and impressed my superiors time and time again. Thanks for making my job fun!

Flexible and full of features

Jul 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: SurveyGizmo has been proven to be a great tool for our company and is used for a wide variety of information gathering purposes. It is very flexible and new features keep being added. I like the way it can be customized to meet our needs by allowing us to create custom themes based on our company logo and colors. We can also design surveys with a wide variety of questions that gather information precisely the way we need/want to see it. I am a big fan of pre-populating surveys, using custom tables and e-mail responders. The people we survey love the drag and drop ranking questions.

I have also used Survey Monkey and Zoomerang, but wouldn't trade SurveyGizmo for either of those survey tools. SurveyGizmo provides more variety and is constantly adding new features. I can't imagine reverting to either of them. Since SurveyGizmo has met our needs so well, I haven't felt the need to look for alternative survey tools.

The customer service is superior. Each representative that I have worked with is knowledgeable and knows the product well. They team up to answer tough questions. Everyone is friendly and the representatives I have dealt with seem to enjoy working for SurveyGizmo.

Simple, but good

Jul 16, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am consistently impressed with the customer service that I receive when I have a question or an issue. The product isn't the most intuitive, but with one quick email, I can get the answers I need to move on with the project. The new format is a little kiddish, but overall the product is fairly powerful.

Amazing

Jul 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been so happy with SurveyGizmo. Their surveys are easy to put together even for a non-technical person like myself. What I cannot figure out - their customer service folks are able to hold my hand through.

Fantastic Customer Service

Jul 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My requests and random questions are always met with enthusiasm and promptness by Survey Gizmo's representatives! Thanks for making my job easier and my interaction with this service so pleasant! I'm always happy to work with your product knowing I have accurate and speedy technical support at my fingertips.

First time user

Jul 14, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a first time user who is not in a marketing role, I am impressed with how easy it is to use SurveyGizmo. The only thing that would make it a little easier is to have a user guide that can be downloaded in one click. I like to have a reference with a new application/tool.

A really robust product - with outstanding customer service - at a modest cost!

Jul 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Survey Gizmo tool is easy for both sophisticated and not-so-sophisticated researchers to use. At the same time, it has capabilities that are quite strong and give us considerable flexibility.

Beyond that, the customer service is beyond reproach in pretty much any and every way. The Survey Gizmo geniuses who provide this service are always positive, understand the tool in a deep and comprehensive way, and stick with customers through resolution.

Just great - thank you for all you do to make Survey Gizmo a pleasure to use!

Exceptional Technical Support!

Jul 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've recently become a customer and it was their technical support that made my decision easy.

Pros: outstanding technical support. Quick response with an clear and easy to understand solution. In fact, Wendy had gone into my draft survey and created/modified my question so that it matched the specs I was looking for. She also created a short video of her going through the steps to accomplish this, so it was crystal clear how I could do it myself in the future.

Cons: I don't see any at this point. The costs are comparable to other platforms, but the functionality and ease of use sets them apart from the others. Try them out for free and see for yourself.

Brilliant Customer Service

Jul 10, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used Survey Gizmo for around two years and I am not very technical and have self taught on a very easy to use system.
Any queries or problems I have encountered have been answered and resolved quickly (even being in the UK) and with no waffle - straight forward easy to understand. Brilliant.

Powerful, yet simple

Jul 08, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey Gizmo packs a powerful punch into an easy to use tool. We have developed a number of different surveys to meet different organizational needs and have never been disappointed. Customer service is pleasant, helpful and has always solved the problem. Survey Gizmo far surpasses other products available. There just isn't a downside!!

Amazing in every way

Jul 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the interface, the options, the UI, and most of all, the customer support and flexibility Survey Gizmo - the company - offers. We are just starting to play with the software, and this isn't my end of things, but I can write a more thorough and detailed review after I have more exposure. Needless to say, our data guy loves Survey Gizmo and is happy it integrates with all the major players. A+

A very good on-line survey and more instrument!

Jul 03, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Survey Gizmo is a great on-line survey instrument and you can actually even embed more complex experimental designs using the more advanced features.

It is to use although you will probably need to go through the tutorials and help pages to achieve full functionality and command of the options given.

Customer service is prompt and detailed.

Great tool and even better support!

Jul 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love Survey Gizmo - not just the product itself, but the support is fantastic. Quick response to help requests - always helpful and keep trying until they get it right. If it has been 6 months to a year since you've tried SG, I say try it again. Major shift in support for sure.

Great Value for the Price

Jun 27, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We previously used one of the "big guys" in survey research, and I loved their products. However, switching to Survey Gizmo saved us almost $8000 with no loss of functionality. Their software isn't quite as intuitive as others I have used (I am NOT a programmer!) but their support team is always very patient with me and great at explaining things in non-technical terms. Because of the research we do, some of our surveys are complicated, but Survey Gizmo has been able to handle everything we have thrown at them. Their training and webinars are very informative and the help section explains the basics very well. There is a lot of customization capabilities built in, and that is helpful since we do surveys for different departments/areas who want to include their logos and branding.

Survey Gizmo

Jun 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great, fun, and easy surveys. Very secure and never take long to complete.

Research with ease

Jun 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Survey Gizmo is easy to navigate. The choice of templates, question types and response formats is extensive and I had a lot of fun constructing my survey. Staff support through email is fast and accurate, I found the support team to be very helpful for any queries I had. Data is also easily exported to SPSS. I have recommended Survey Gizmo to several of my colleagues and I look forward to working with it in the future.

You da bomb SG!

Jun 25, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have nothing but accolades for this product and it's dedicated and totally awesome staff. Great people make a great company. Even though I find v4 to be a little more cumbersome, it makes my life in the feasibility world a whole lot easier. And the support heroes are just that...from the fire dancer to the jedi knight, surveyor, wahine, dragonslayer and spymaster...you all rock! Thanks for being there for me.

I've truly never experienced customer service like I have at SurveyGizmo.

Jun 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Over the last few months I have dealt with many people on the SG team and I've been blown away by their diligence in getting back to me, friendliness and overall professionalism. I once even wrote to the CEO with a suggestion for a new feature and I received a personal response within hours.

Apart from this, the product itself is capable of doing so many more things than I ever imagined.

I have really never seen customer service like this!

I'm thrilled with surveygizmo and transferring over 7 years of surveys from another service

Jun 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using online survey software since 2007 and have developed many surveys for my company. Through the years, I kept needing new functions which weren't available with my old service. So I went searching and found SurveyGizmo. As I compare my old service to this new one, the professional look and added functions are amazing. I also compared SG to other online surveys and the functions you get for the price are outstanding.

Pros: Customer support is great! Everything can be customized (so far everything I have needed can be customized and even with html and inserting variables), save and continue option, can be notified by email when someone completes the survey, friendly user interface

Cons: This is not really a con, but something to be aware of. While you can start simple and put up a survey quickly, there is a lot to learn. So if you want to get the most out of this service be sure to spend time going through every option and trying it out. You'll continue to learn things every day!

As I said in the title, I am thrilled to discover SurveyGizmo and it is going to be well worth the effort it takes to transfer over all of our surveys from the last 7 years.

SurveyGizmo - best online survey tool!

Jun 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a SurveyGizmo user for many years (5+). For the money, there is no better product out there. SurveyGizmo has features that the other online tools do not, and they are constantly improving their product.

Great support!

Jun 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everyone was great to work with at SurveyGizmo. Topper moved our data from an earlier release and provided a link to the newly ported survey. Many thanks!

Service with a smile!

Jun 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We contacted `SurveyGizmo¿ when a small link issue had occurred with a survey we were asked to do. The response time was incredible from the team; it felt very personal to our situation and not from some mass generic email. The hiccup was resolved very quickly and done so with such a friendly, knowledgeable and very understanding support member. Thank you again to all at `SurveyGizmo¿, you are an inspiration in customer service.

If you need a survey tool, this is it.

Jun 21, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started exploring options for conducting surveys in the first year of my doctoral studies and evaluated quite a few options at that time. SG was new at that time, but were offering a lot of features for very little cost. Its been two years since then, and I haven't ever had a second thought about my decision.

It supports almost all the question types I throw at it. The support is tremendous. The survey tool was powerful enough to permit me to create an online psychological experiment, using videos and images. It allows massive customization using almost PHP scripting. I was able to generate customised personality reports for my respondents.

There is a dark side though, for special use cases, like mine, you need to give some time to learn. Simple surveys are a breeze, but the powerful features are not novice friendly. If you have some scripting experience or get scripting services from someone else, you can literally do anything you want. However if you think you would like to create everything by yourself, be willing to give some time.

This is a relatively minor quirk, as I do not think any other option even provides the features that are difficult to use.

Disclaimer: For the past two years, I have not even looked at the other survey tools out there.

Academic Researcher

Jun 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Short of almost nothing, how could someone not like SurveyGizmo. The customer support team is comprised of experts with great attitudes. The Web interface is a breeze to use, and the many data output formats are great. To add to all of this, the reporting tools are also very good. I would recommend SurveyGizmo to anyone that needs to do online survey-based research.

I love Survey Gizmo

Jun 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is great, excellent functionality - and I'm loving the recent style changes with the new version! What really makes SG so fantastic is their customer service attitude. Everyone I've ever dealt with has been an absolute pleasure, nothing is too much bother and there's always a little bit of humour to brighten your day too. Thank you Survey Gizmo - you guys rock!

Better value than others, easier to use, and support is phenomenal

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I do market research and use this tool on a daily basis. It's fairly intuitive, but the value is above every other player in the survey space, and their customer support is incredible. On several occasions their "support heroes" have written custom scripts to build what I need, free of charge. I would highly recommend SurveyGizmo.

Great Support. Wonderful UX. Sophisticated Product.

Jun 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Outstanding customer support. You may have to wait a while for someone to pick up but when they do, you'll see why. They take their time with you for whatever issues you have, be it walking you through how to work through the logic you want to happen, patiently. The new UI and UX and brand is well done and engages me as a surveyor very well. Two erect thumbs up for these guys.