Who Uses This Software?

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.


Average Ratings

463 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • mHelpDesk
  • www.mhelpdesk.com
  • Founded 2009
  • United States

About mHelpDesk

mHelpDesk helps you manage field technicians, book jobs, manage work orders, invoice clients, manage billing, and get paid faster. You will "wow" your customers when your field technicians show up with an iPad. They can get all their jobs in the field and add time tracking and pictures to mobile work orders.


mHelpDesk Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

mHelpDesk Reviews

Called support several times and it was a terrible experience. Was sold on versatility - laughable!

Aug 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: UI was clear and clean, ease of use on the mobile application was the main reason this software was selected. We were sold on the idea support was on-point and the software was modifiable to the users needs, with the exception of hard-coding the program itself.

Cons: Customer service actually hung up on us, which could have been accidental except they didn't reach back out?? Hold times varied from 26 minutes to 38 minutes. The unassigned board in the dispatch module does not show the dates of service so you have to select each service to determine if its time to schedule their maintenance. Then if you head to the jobs section where it does have the date of service it doesn't list the property address, so one has to go into the account to find the location - not the most effective way to schedule or dispatch. Needs functionality support and upon speaking of this we were hung up on - shameful.

Highly recommended

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Mhelpdesk is a simple to use software that is a one stop shop to take jobs from creation to completion. Support is second to none.

Cons: The mobile application is a bit slow and could be more user friendly. But our guys have laptops so it hasn't effected us all that much.

Great experience

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great software, seamless integration with quickbooks. Great company to work with and implementation was a breeze great.

Cons: I wish I would have had this technology sooner. Helps my business and helps my customers by making me more efficient. I seriously have no complaints

Limited Software/Constant Crashes Interface Issues & Mobile App Crashes/Not very compatible with QB

Jul 14, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Great customer support..... Other than that they know they need to go back to the drawing board, as I've been told countless times my CRS reps.

Cons: Limited Software/Constant Crashes Interface Issues & Mobile App Crashes/Not very compatible with QB. As per headline

Overall: Only Great SRS , They seemed very aware of the limitations, everything was being turned over to product development/review.

Best option we found for a Professional Services Automation (PSA) platform.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: For what it does and the price, it was the best deal we found after having looked at other a dozen alternatives. We hardly use half of what it advertises it can do, but all we needed was a Help Desk and Service Ticket platform for our use as a security systems integrator and MSP provider. Their salesperson was extremely patient and helpful, and hosted multiple webinars for stakeholders who could not all attend at the same time. It's still rough around the edges that we need to tweak, but it's 10 times better than trying to use our CRM to do service tickets like we had been doing.

Cons: The interface has that odd feeling, take-up-the-entire-screen-realestate look that supposedly a websites that have to be "Google search friendly" are forced to contend with. Reporting is weak. Some info on screen like service ticket numbers can't be selected with the mouse for copying and pasting, strangely, and not all information detailed areas are easy to get to. No Salesforce integration, but supposedly that is coming someday soon.

Overall: It does the job we need it to do: a Help Desk for internal and external use and Service management.

Customer "SUPPORT" Stinks! They doesn't return phone calls! We are cancelling because of that

Jul 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Website service order doesn't load info properly so the system can be used! CUSTOMER "SUPPORT" IS NON-EXISTENT!!

Vendor Response

by mHelpDesk on July 10, 2017

Hi Randy--thank you for the feedback. It appears you tried to contact us over the July 4th holiday, when our staffing was limited due to the holiday. We try our best to communicate holiday hours to our customers well in advance via email and other means. We're sorry that you didn't feel mHelpDesk met your expectations in this aspect, but please reach out if we can help in any way in the future.

MhelpDesk talks a big game but fails to back it up

Jun 24, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Customer service department is located in the USA and they have great hours of operation that cater to both West and East Coast

Cons: Fails in every aspect of execution, from set up to customer satisfaction. MhelpDesk was built on empty promises. Ill summarize my experience in a very brief manner to save everyone time.

Signed up with MhelpDesk and paid a premium for the premium set-up team to assist in customizing our workflow. Was promised it would be no longer than two weeks but we would strive for 1 week set up time.

1 month later, we are no where. No familiarity with the software. Set up rep, talks too much doesn't listen.

2nd month, new service rep. Great guy, listens very well. Initially make great progress. However we ran into many issues which were supposed to be resolved, some issues would take 4-5 reminders to actually fix. He would say the issue is fixed and it was not, so they must conduct no testing at all.

3rd month. Out of pure frustration we set up 8 hours for our own employees to run through the software and try to figure out our own set up. which we did. Everything is customized to our specs and we completed the set up process from 50 to 100% on our own.

4th month: Customers not receiving email notifications, Customer service has been contacted 4-5 times and offers no solutions, they cannot find the problem so they dismiss it.

This has been one one of the worst businesses we've ever dealt with. A huge waste of time and money. They will tell you everything you want to hear with a great attitude but when something goes wrong, and it will. You are on your own. Good luck

Overall: A headache

Great customer service!

Jun 12, 2017
5/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use and easy to speak to an actual person if you have questions or problems. The mobile app works well, especially on our tablets.

Cons: There are a couple small widgets that could be changed or added, but there is also a customer forum that has helped the company make them priorities.

On the spot customer service...UNBEATABLE!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to add customer and manage the ever growing database. The customer service team is always a click away for ANYTHING!!!

Cons: Prefer to use my own forms for providing estimates. Need to have an feature to present customers 3 options at the time of service. Jobs are lost when you walk out the door!

Overall: I am able to keep everything in one place!

Great software for the price

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am always pleased with the service we receive from the MHelp desk team. We signed up a couple months ago and have requested assistance on several forms and training. We signed up with the premier service and have been extremely happy with the product. We researched MHelp Desk along with many other software services for our HVAC company and this software has 99% of what we need in our business. The service and the software is worth the price. I have worked in the software field for over 10 years and can appreciate the extra effort the team does for our company. Integrates with QB very easily.

Cons: It can be a bit slow with an older computer that has less RAM. Working offline helps the techs when they are using their mobile devices in sketch wireless areas. We had the team import all older invoices from QB which gave the amounts, but not the details.

The software is easy to use for any person- whether you are a computer pro or have basic knowledge!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that I can create custom fields for my jobs that will translate over to invoices. I can make custom fields for each type of service I provide. You can also create custom fields for your customer profile. It absolutely amazes me as I never thought I would find a software tailor made for our niche company- a commercial diving firm. With being able to customize everything from customer profiles to job to invoices I can have the exact software and features I need and am able to disable other features I don't need. Also the customer service is seriously stellar- 5 stars! Every person I have spoken with at MHelp Desk has been extremely helpful , informative, and professional. You can call, email, or even live chat with customer support to suit your needs! They also have loads of resources if you are a do it yourself-er. Between watching videos on their youtube channel to utilizing the community forum- I have hardly needed any assistance setting up my account and utilizing it. The import from Quickbooks is seamless and so simple- it makes switching to a new software insanely easy. 10/10 would recommend!!

Cons: The only con i can think of is having to put my appointments in a time slot. I have not looked into this all the way yet as I am still customizing everything. With my business our service calls do not need time slots and the customer are not present for the work so it would be helpful to see all my appointments for the day without them being assigned a specific time. (even this isn't a real big negative for me more of a pet peeve). I bet if I asked them they could figure out how it can be set up like this!

So far its been working good

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to map customers, techs getting directions from job to job, having custom fields populate

Cons: Map doesn't pull up all addresses, not sure about it working with quick books, don't like having to have an invoice prior to getting payment

Nice system but just not right for our company. Very well made and set up.

Jun 07, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It was very affordable and we could get started. The look of the system is ok and the online support was fair. When ever we had an issue we could contact them and they would respond within 5 mins. Overall for what it is the system is good .

Cons: Not that easy to set up and use out in the field for our guys. The lack of customization available was a problem for us. We run a plumbing and heating company and our techs are not super on computers. Still the system is good it just didn't work for us.

Overall: The software was hard to use and froze up a lot. It was not very intuitive and we could not customize it.

mHelpdesk seems very immature

Mar 20, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to set up and start to "try" to use.

Cons: Far to simplistic for a business that handles a variety of service customers from wholesale to retail. Also, the customer service side seems less than competent. When the going got tough, they quit.

Overall: We have a cabling company and found mHelpdesk to be buggy and although easy to use and configure, not near enough configuration to get it to a satisfactory stage for us to use. When the customer service side was confronted with 2 issues they could not resolve, the just stopped communicating and trying. Think twice before using. You will trade "easy" for "really cannot be used in a business environment."

Recommendations to other buyers: We have dropped this product.

Vendor Response

by mHelpDesk on May 09, 2017

HI Roger - Vincent here - CEO of mHelpDesk. First, I want to apologize and let you know that this review is not only painful to read, but I'm also embarrassed. I'm personally diving in to see what we could have done better to serve you. I'd like to connect at your earliest convenience. You are right that mHelpDesk can seem too easy to use. Especially for more advanced users like yourself. This is deliberate because most of our customers demand something very easy to use and configure, which means sometimes we have to sacrifice complicated use cases. Being "easy to use and configure" has its pros and cons. The pro is that it works for 90% of businesses that would like to get up and running fast. It makes it easy to train staff on. I saw that you're in the IT data infrastructure business, which has more advanced use cases. The downside is that it's not always obvious how mHelpDesk can handle these. Can we chat 1-on-1 to see if we can come up with solutions? I'm happy to chat.

Troy was as great as the software he showed me

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our rep was very on point showing me what I needed to see and saving me time - This software will be in the top 5 we will try to see in getting

Not for landscapers.

Jan 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Despite their statements, this software does not work well for a lawn / landscape company. I was very specific in what I needed this program to do for my business, and they assured me that it could handle all that and more. When we began to set up the program, I found out right away they had no clue what a landscaping service needed. They asked me to send copies of my proposals and schedules so that they could try to re-create them. They couldn't. Basically I was having to tell them how to design their software. They may have had good intentions, but it turned out being a large waste of my time and I lost a lot of money. Besides the cost of the program I had to pay a large amount of money for training which I was never able to use because they couldn't even get the software right. After patiently waiting two months, I finally had to cancel the service.

Customer Service

Oct 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Features, versatility, SQL database, reporting, etc.

Cons: A few little things we would like to see are missing.

Overall: I have been in service industries for more than 40 years as a President and CEO - most of those years building a company from its inception as a small local business into a business generating more than 1 billion dollars in revenues. I must say that I have experienced significant difficulty getting set up on mHelpDesk. It has taken more than a month fraught with frustration. I am still with you 100%+ because of your sales, implementation and support personnel.

All of them - ALL OF THEM - have been EXCEPTIONAL. Genuine care, empathy and a sincere desire to help me overcome and work thru a myriad of setup difficulties have been the overriding factors in our finally achieving success with our setup.

Britt has led the charge. Without Britt leading with such grace, style and encouragement we would most likely have moved to the new Intuit Field Mgt. software on an Enterprise platform.

Britt is determined to lead her customers thru any storm towards successful implementation. Her tenacity and determination coupled with her pleasant demeanor are a tremendous asset for your company.

And I cannot say enuf about your tech support team and Stephen, our salesman. Stephen kept us from going to Wintac early on. He is a real professional.

I think your staff has paved the way for my company to remain a customer for life.

Thanks for hiring such talent.

Recommendations to other buyers: I will share more after some time in service.

The mhelp desk fan

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The customization of fields and forms

Cons: I want to do more wild customizations

Overall: There were times that I was ready to throw in the towel after my husband died. Mhelp desk stayed true to form with excellent service while I was reputting my live together. I would recommend this to all small court reporting agencies! You can't beat the quality for the value.

Recommendations to other buyers: thinking out of the box to use the software will make it easier to use

Awful, Awful, Awful. This system is a Joke!

Sep 14, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It's we based and I can access it from anywhere.

Cons: The fact that it does not work and they don't know how to fix it.

Overall: Will not transfer invoices or payments to Quickbooks Online. System Freezes and they do not know why. App functions in ways that it should not, lots of glitches. Customer service cannot figure out what is going on. Sometime takes days to get a return call. I had a meeting scheduled for 5:00 today and here it is 5:25 an no call or email. Please take your business elsewhere, you do not need this aggravation and frustration.

Recommendations to other buyers: MHelpDesk needs to close the doors, they have no idea what is going on.

luvn mHelpdesk

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to navigate.

Cons: its on a computer... Really!!

Overall: As a Cro-Magnon man learning new technology is slow and painful.
However marvin has been kind and patient with me, in fact mhelp has reached out often.
Customer service is obviously a high priority .

Recommendations to other buyers: Not really, keep doing what your doing.

Thanks Larry!

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This program is great for any company. I have been learning to use it and it has not failed yet. I'm happy with this program because I got assigned with a person in charge of my case and Larry remembers what we always last spoke about and is helpful in my company needs. thanks larry

Great service

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and you can creat on the spot

Cons: No reason yet

Overall: My rep Marvin is extremely professional and a great confidence booster. The program is new to me but I think it's the best software for my business.

Recommendations to other buyers: Not yet

Over and Beyond Customer Service!!

Jul 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Absolutely everything! I wish I knew about this since day 1 of my business!

Cons: There is absolutely no dislikes!

Overall: The system is super easy to use! I completely love it, my account executive goes over and beyond my expectations and is always there to help me along the way! The software is easy to use and I love that we can finally receive debit and credit card payments. It helps me keep all my scheduling organized and there is so much more! I highly recommend mhelp desk to every business owner!

Recommendations to other buyers: No I just want to say that the customer service is fantastic! Always there when needed even after hours, and that is over and beyond to what I expected!

Great Product!

Jun 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: mHelp desk scheduler has worked great for our company. There are so many capabilities with this program and has worked wonders for us. If something is not working the way you expect or you are looking for an easier route to take the support team is wonderful. Shannon Vick is our go-to girl. She is always so patient and kind and makes sure we are 100% satisfied with the program and will do whatever she has to do, to make sure we get what we need. I recommend this scheduler to service companies looking for a user friendly program built with everything you need!

I absolutely love the software and the customer service provided

May 02, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: mHelpdesk makes managing time and billing customers much quicker and efficient. Customer Service is always amazing and with a couple modifications suggested it would be a 10/10 product.

We are new to this software but have been very happy with it so far!!!

Apr 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The system is very user friendly but we would like the option to resend reviews to customers. Marvin Nguyen has been exceptionally helpful with any questions we have had since we started.

New Client

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: New to this software but so far very happy with it. Better yet, when I had a glitch (on my end) the amazingly quick response from customer service was great!

The software WORKS. I can prove it.

Apr 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If your software was suspect of glitches I would have known right away.
Let me explain Dominic & Alex where the first people I spoke with when I called mHelpDesk regarding sining into my account. I was having trouble with login issues. (please Note) That was completely my fault. I was just entering the incorrect information.
Now for the truth of the matter. Both Dominic & Alex worked seamlessly and extremely quickly to solve my issue. The point I'm trying to make is, if it wasn't due to the great people I dealt with I definitely wouldn't be writing this. Also if mHelpDesk wasn't as god as it is i may never have had the great customer service encounter.
To me Proof is in the results. the only question I have is which is better.
Lastly you can't reward software. However your staff can be.
Shame on those of us if we omit or disregard the needed recognition and well done of our employees.
Dominic & Alex ( YOU GO BOYS )
Many thanks
Robert

Great product, perfect customer service !!!!

Apr 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product! I would recommend it to anyone with a business !!! It makes life easy, save lots of time , organizing all work orders! Love it!

Great Experience

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jeff was very helpful. He has a wonderful seance of humor and very patient. Great sales skills.

Great customer service and ideas, but still has a few bugs.

Mar 31, 2016
2/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: This software is a great idea and was easy for our company to just integrate into our processes. It works well with Quickbooks, and we loved that we could format the invoices to our specifications. This was one of the biggest problems we had with other software programs that we tried. I have contacted Customer Service many times through email, chat, and by phone and have always been received with a readiness to help. Unfortunately, there are a few bugs that need to be fixed, so some of the innovative ideas that are available through this software, don't actually work without major glitches. We still have trouble with the mobile app, which was a huge reason for getting a scheduling software in the first place. I would say that this is the biggest con. Most other things we can work around until their project team is able to fix them. That being said, the user interface is very simple, the recurring contracts are a breeze to set up, and it allows for so many custom settings that I can't really imagine another program working for us. If the bugs that we've reported would be fixed, this program would be perfect.

Vendor Response

by mHelpDesk on April 01, 2016

Hey Maggie! Thanks for your valued feedback. We're happy to hear that you've had a great experience working with our Customer Support team and that the software has been easy for you to use. We're not so happy to hear that you're running into bugs that impact your workflow. Please stay in touch with our support team--we are working hard to make sure you have the best experience possible. We are also actively working to create a mobile experience that will exceed the needs of you and your team.

Relatively simple to navigate and use.

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Marvin Nguyen has been a great help in teaching me and answering questions. He will be my go to person when I need help.

Don't buy unless you are sure

Mar 24, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Great sales team. On-boarding seemed to be going fine until some of the fine tuning stages. We had to walk away from the program.

And...we had to walk away from the entire investment.

Must Have Software For In Home Service Providers

Mar 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: mHelpDesk is THE all in one CRM solution for small businesses who provide services at their customers location. mHelpDesk added value to our business well beyond their monthly fee within days of the beginning stages of implementation. Within a month mHelpDesk has eliminated the need to hire an additional admin employee. IF ROI, scalability, and payback period matter to you, do yourself a favor and get started with mHelpDesk. You can't afford not to.

Thank you to Stephen, Shannon, and Gian for outstanding customer support throughout every step.

Easy to navigate and excellent team members!

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had originally tried working with Fleetmatics and learned that their program was not all I was told it would be. I also found that navigating through the site and using the mobile app did not make work easier but only harder. I then decided to switch to mHelpDesk. I have had nothing but a great experience. The start up team is great! I had worked with Candi. She helped me with anything I needed help with. Lucky for me the site is extremely easy to pick up. Pretty self explanatory. I was able to set up a good portion of my company stuff on my own. Any time I had an issue Candi was there with the answers. If you are looking for a program to help schedule and manage everything you need for a company I recommend mHelpDesk. Our company was so far behind with the times and always buried with papers. Going paperless with mHelpDesk was a great step into current times. I highly recommend it!

Mhelps desk needs help

Mar 11, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Customer Support

Comments: I thought that going with one company to help me build and manage the backend for my company was the best thing to do so I moved from ZOHO.vom to Mhelp Desk. It took almost a month to get everything set up and then about another month to get everyone trained andn up to date. now that I have everyone trained up I would like to say that is is an awesome system by the lag time via mobile devices like a tablet is so aggravating because it takes so long to load. I have lost jobs because the homeowners say that my sales guys take to long and they don't have time to wait this is super frustrating because one of the biggest selling points is that I can access and use the system everywhere...yes I can but only if I an extra hours to frustrate a customer that wanted to buy from me, but is changing their mind with every minute that goes by while I wait for MHelp Desk to load. I sent in messages to the customer service desk and they told me that they knew about the lag time but that they had an app coming out back in December that would make everything faster...It is March, 5 months later and still no app an still slow service...and it doesnt matter if I have wifi right next to me the system still loads slow. Mhelp desk definately needs to change or do something about this because I am already meeting with people to seek other options for a faster system.

mHelpDesk is on a great path

Mar 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This platform is right on target in terms of ease of use, web connectivity with team and customers and extremely helpful in terms of CRM management. QuickBooks integration is seamless. As far as cons, it appears to be yet in its infancy in some respects, e.g. inventory management and reporting - perhaps still defining itself vis a vis accounting, crm or other stand-alone packages. I look forward to seeing updates as we expect to work with this platform for many years to come.

Without any doubt, the mHD staff went to every length to see that we were well advised and trained. Templates were customized specifically for our needs. In each case our questions were answered along with many suggestions for improvement or further support along the way. Thanks!

End to End Solution

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found mHelpDesk to be a fantastic end-to-end solution for field service and installation at Florida Solar Design Group. The fact that it allows estimating and invoicing right from the intuitive interface, and then provides an integrated payment solution makes it the perfect software for our office and field personnel. The integration with Quickbooks online makes our bookkeeping insanely easy.

Awesome for not losing customer contact information.

Feb 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Keeps track of multiple contact names and numbers for jobs. Integrates well with product and services lists from QB. I can have all my QB customer info with me away from the office (QB desktop version). GOOD BYE phone slips and all those 8x11 pads! Can store pixs and pdf's on the customer's file. EXCELLENT CUSTOMER SERVICE!!!

Cons: Data entry is not an exact match with QB. Ex: MHD uses upper/lower case, I use all upper case in QB. Only sync's on a day to day basis from MHD to QB, not QB to MHD and only through an estimate or invoice need.

Love the service would be lost without it

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I looked around and reviewed and played with many other software is this happens to be the best one by far get it you won't regret it

Roller coaster of love and hate.

Feb 12, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Still feels like a pretty glitchy program, esp. regarding field app for Apple. Between operator error and some legitimate glitches its been frustrating Brandon and Shannon do well to help. Screen share works out best.

Very helpful and patience

Feb 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gian explain me many ways how use this awesome software. Text message reminder, confirmation email with the type of the services. A lot of patience with me, because I'm spanish speaking and help me a lot with the set up for my cleaning company. Thank you Gian

Exelent for my tipe of work

Feb 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Is exelent softwere for conpanys like my because is ease to work end fast

Nice Software Terrible Customer Service and Support

Jan 28, 2016
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: Unfortunately for us it was a typical sales pitch that promised the world, but delivered nothing. We even paid a handsome sum for customization, but after four months of testing and missed deadline on Mhelpdesk part we decided to stay with the old software we still use today (BlueFolder). We liked the interface and the look, but it was all smoke and mirrors. There was no effort on the development team to make things right at all, and we felt like they just didn't care. I hate writing bad reviews, but after not even being offered a partial refund I decided to help others avoid the unpleasant experience we had.

There was never any followup to see what went wrong and attempt to make things right, or find what went wrong. Bad sign.

Veronica at mHelpDesk is amazing

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: mHelpDesk was able to help our company with everything we need! Veronica was amazing at customizing everything for us and coming up with the best solutions for all of our issues. I highly recommend mHelpDesk!

Lauren Bobbi

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Lauren Bobbi has been incredible. She is patient, understanding and I feel she really empathizes with the new customers like me. You never feel rushed and she explains things in such a way that it makes sense. It is not enough to have someone tell how to get where you are going but to explain why you are doing what you are doing and for what purpose.

Jeff and why he helps me I have no idea

Jan 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jeff and why he helps me I have no idea is the summation of this brief monologue. In the years I have been in business doing my various construction duties I have yet to meet an individual that is so inclined to help me as Jeff . As soon as I actually sit down and figure out what I've purchased I know it will be an awesome system. My bedding has improved but my organization is still lacking that is to no-fault of Jeff's he is tried on countless times to sit me down and go over everything. I will do that on Wednesday and hopefully I will learn more.

Awesome Service!!

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was provided with excellent customer service at mhelpdesk! My Customer service rep Brandon knows his product! I am thankful and ecstatic that he was able to give me a fix for all the added requests I wanted the software to do. I'm not easy to please and I was surprised at Brandon's ability to raise to the occasion! Thanks for being a great listener and support for us here at Fahrenheit Plumbing! If you need technical support, Brandon's your guy!

I think Mhelpdesk is a rip off

Jan 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Their customer service sucks and all they are about is charging people. I signed up for Homeadvisor and they were pushing Mhelpdesk I told them it would not be beneficial for us they had my watch a webinar where all they did was try to up sell me. I told them I did not want Mhelpdesk at all and I got billed anyways thanks.........don't want it all they want is your money and they will take it and not reimburse you................................

Very easy

Dec 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used other products but this product is very easy to use, and helps me with mulitiple facets of my business. The training is superb!

Excellent CRM!

Nov 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love MHelpDesk and have been using it for years now : )

Easy to Use

Nov 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the ease of the software and how its helps managed my leads as well as my workers.

So far so good - just had to personalize to fit our business-electrical contractor

Sep 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Support - Britt Winchester has been awesome to work with and very patient with our many "customize to fit what we do" phone calls. We are just starting to us the mHeldesk this week for our scheduling needs - we have about 80 men to schedule each day on
different jobs. We look forward to being able to track our job tickets and knowing the status if a job remains open, in progress or closed.

Lauren Bobby is AWESOME !!

Sep 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: She told me to tell you that.

Just kidding , not really. She has to be the most patient person in the world. I tried to make your system work the way we do things, then I realized I had to be more flexible and adjust some of our way to your system.

Finally we have a marriage that works, and we had "DJ Lauren B" to MC the whole thing!

I really appreciate the commitment to customer service. When I was looking at solutions I ran across one company, that when I told their rep some changes they should make, he said "we have thousand of customers using our system so it must be OK". I said "great", and hung up on him. Then I called you guys and became a customer.

Keep up the good work.

Great Product & Superior Customer Service

Aug 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our support advisor Siobhan Tabatabai has been so helpful! With Siobhan's expertise, she has been able to guide me seamlessly through each step of the process. She has answered all of my questions and has surpassed my expectations with her ability to provide solutions with the software. I'm so excited to have MHelpDesk and Siobhan in our corner!

Great Contact Manager

Jul 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rachel Milliron has done an outstanding job with training and followup. I consider her a mentor/consultant or , arguably, partner when applying this software to my business. Great person and invaluable consultant.

Software still has some growing to do but more than meets the needs of my little one man business. I like the economic analysis embedded in the Estimate template. Very helpful. Also the notes feature related to customer communications is essential for responsible account management. As I wrote, all of the basics work well.

Candi was a great help

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Candi assisted me with several problems I had with the software. She did well and resolved to the best ability the problems I called in about.

Amazing!

Jul 14, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had nothing but amazing service from this software as well as from the staff! Candi always goes above and beyond to troubleshoot and answer any questions we have. Keep up the good work!

Mobile App

Jul 14, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Tia was able to help me quickly.

Very easy to use and very well supported

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm still getting up to speed with it but my experience to date is very positive. Not really a con but I do wish there was a import/export function available to dump all of the customer data to a different customer. (We are changing our way of inputting customer data, so this may be an isolated request). Our original team set it up as each service location as a customer. Our new team is changing to having one customer and all their various locations under that. We have some locations with hundreds of pieces of equipment and transferring the data is tedious. Once we get caught up with past entries we shouldn't need that.

Bethany was a pleasant rep to chat with, and was very helpful

Billing and Dispatching

Jul 14, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far this software is very easy to use and looks like it will be able to service all of our companies needs. They also were able to customize our estimates to be almost exactly what we have currently. I have high hopes that this software will be able to help reduce workload and increase processing times for invoices and estimates.

Slow, Tedious, too many clicks to make invoices and add items

Jul 10, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software takes too long to refresh and needs to refresh too often.

Overall very efficient

Jul 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: MHelpDesk is a very efficient robust software that helps daily. The chat support is fantastic, they are instantly available and competent. I do look forward to more ability to customize our Support Request pages to better suit our industry.

Formal training needed

Jul 02, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The app along with the online software makes MHD a great option for field services. I do wish that some basic features would be added such as automated client reminder e-mail based on upcoming appointment date, invoice taxes being developed off of the subtotal-not the items original value (this is necessary when discounting products and services), an online scheduler that would allow for pre payments without a user login required

Great Customer Service

Jun 30, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: To whom it may concern,

I was assisted by Richard Ghoneim. He has done a great job both with the presentation and the assistance. He's been always very kind and available for all of my questions and he clear all of my doubt.
I would definitely say he gave me the best customer service ever!
The Company put in hold this implementation but I will call him back as soon as we decide to go ahead with it, because I know I can trust him and he's going to help me with this implementation.

I look forward to speak again with Richard about your really useful service.

Riccardo

EXCELLENT SOFTWARE AND SERVICE!

Jun 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Right from the initial contact, mHelpDesk has been amazing. The free trial, the ease of setup and very reasonable price, along with supreme customer support; I could not have asked for a better company and product. Dan, Victor and John, just to name a few; are knowledgeable, and professional, with the customer's satisfaction firmly set as their personal goal.

Software and Customer Service Review

Jun 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far I think the software is good and the more I use it the more I like it. The customer service Britt provided was awesome! Very friendly and eager to assist. I'm looking forward to working with mHelpdesk!

Helpful

Jun 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is great! Once we get our office moving as quickly as our field service this will help keep track of everything!

Premium support advisor

Jun 17, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our support advisor Siobhan Tabatabai has been so helpful, being able to guide us through the initial stages of learning, customising everything we asked for, giving us advise and answering all of our questions. She listened and made sure she was in tune with our business so was able offer good solutions to some of the problems we came up against. She encouraged us to join the group tutorials and provided information to give us access to all the help we've needed.
She gave us fantastic support and we feel that the service she provided was worth the money.

Best Product Out There

Jun 15, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This product is the perfect solution for anyone who wants a highly customizable, yet easy to learn platform that does scheduling, invoicing, estimates and much, much more. The ability to customize the interface to suit the needs of my business is priceless and the mobile app is the icing on the cake. I defenitely recommend this product over the others out there!

This software is a great tool to have for the business

Jun 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All i could say is pros

Overall it is the most accommodating that I've tried. I still wish it had a little more freedom

Jun 13, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like more freedom with filling out information on estimates and service calls and not just having an item list and the ability to put in N/C or Included for prices instead of only $ number amounts.

Great product and easily configured for the UK

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using MHelpdesk now for 2 years and it has really helped my company get organised. We have looked at several other software options but MHelpdesk keep adding features so there is nothing it can't do for us yet. Its like it was written for what we do.

We have now adopted the software right across the company from sales to engineer and its improving our efficiency all the time. We still have more features we could use too.

Very user friendly

Jun 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great Customer Service

Honestly, I feel it is too soon to rate the product, hence my lower rating, currently.

Jun 11, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Lauren is great to work with and has helped me out greatly as the tutorials/videos are not in any specific order which make learning this system hard to follow and confusing, in addition to from what Lauren is teaching me is different than what the guide and/or video shows were 2 different way and Lauren taught me a completely different way! Customer Service is also great to work with! The duplicate/triplicate entries to be made for the same field requirements, is a BIG PAIN!

The #1 HelpDesk program out there

Jun 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Initially, we had done extensive research on Help Desk systems and CRM tools, and narrowed it down to 20, then down again to mHelpDesk and another as the top 2. mHelpDesk was the clear choice due to its killer combo of features and affordability. We've been with mHelp for 4 months now, and have really been able to tailor it to be exactly what we need as a tech support service. The staff has been incredibly patient and helpful with all my many questions via their live chat support. (Tiajuana, Chris, Brittany, Carlina, Britt) Brandon is great to work with too! The product is constantly evolving and adding wonderful features. We are extremely satisfied with our choice in mHelpDesk. If you are looking for this kind of software, your search is over!

Subscription is still active but, we are not sure it will be used as intended

Jun 10, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros:
-Our premium support person, Justine was excellent! Her follow up and timely response to our needs were consistently fantastic! She does what she says that she will do. She is an asset to mHelpDesk!
-The product sounded like it would totally fit our needs upon signing up (see cons).

Cons:
-No offline access to the software. A must have for us!
-Many times I received information from one person that other employees didn't know anything about.
-Customization of forms was not very easy and not all forms could be customized as needed (ex. dollars associated with parts could not be added to the form that we wanted to use as a service report). Critical for us!
- Software only allows one signature on forms.
-No audit trail on changes to forms.
-No pictures can be taken and added to the form that we are targeting for our service report form.
-Issues with software use on mobile app and website on ipads.
-Software cannot generate a mail merge for paper mailing or a blast email to all customers or certain groups of customers.

Software is user friendly - there are glitches as with any software but overall easy to use

Jun 09, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pros: has helped us speed up our AR turn-time, we are able to bill out much faster now due to having access to tickets instantly.
Operators caught onto software very quickly due to ease of navigation.

Cons: I get OOOOPS errors often, system exports to Quickbooks but doesn't show as sent, have to redo, time consuming in that matter. System sometimes takes forever to generate data, almost as if it wants to time out. Reports; need a function where i can pull sales reports off of the date of the invoice not the date it was created (or sumitted as MHD calls it)

Nothing short of Amazing

Jun 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The service that we have recieved has been amazing, not only can I email Siobhan any time but I usually get an answer back the same day within a couple hours of sending my message; if she personally wasnt able to help me she had someone else who was shes been there from the beginning and is very easy to talk to and even took the time to make videos and show us how to use the system. She sets up meetings with us any time we need it even if its last minute just to get us up and going and will do anything she can to make it easier for us to be able to use the system.

Program needs development

Jun 05, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I was really hoping that this was the answer to our company needs for a field service program and invested considerable time, energy and money to make it a success. In the end, the product had major issues that rendered it inoperable for my company (scrambling customer addresses as it transfered to Quickbooks). Ashley and others were extremely nice and patient in our learning process of the product. The entire company has a great attitude. However, I felt that trainers lacked a depth of working knowledge of the program and the ability to guide us when we had to come up with alternatives to make the product fit our company needs. I had multiple instances of being told it would not do a certain thing, only to find out later that it would.

Vendor Response

by mHelpDesk on June 12, 2015

Hey Nannett -thanks for the feedback. First I want to apologize for the experience. Please know that this is not the norm and we are always striving to do better. I¿d like to address your concerns head-on. Our QuickBooks integration was just upgraded to improve the way addresses are handled. The past problem was that every business has their own unique way. Some start with the street name and some start with the billing name. This makes it hard to catch all variations.To address the trainers, we are aware and unfortunately it is a side-effect of growing. We¿ve quadrupled our team sizes to add more Customer Success Coaches. Because of the depth of the software, it takes more than just a couple months to learn all the use-cases to solve every unique customer case. We¿ve taken measures to make sure we have a buddy system for each new coach to paired with a veteran coach. That said, our #1 goal is to continue to provide you with solutions swiftly. Thank you for your patience and your conti

Great, Mhelpdesk has been a great addition for our busines!

Jun 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program works very well with our business. The support team, Lauren Bobby in particular has been wonderful to work with. Always available to help with any questions or specific issues that come up.

Brandon rocks

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks for your help, you were awesome and very helpful.

Great tool for growing our business and streamlining our operation

Jun 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with MHelpDesk for about 6 months now and as we have been growing this year it has been a life saver! My favorite function in mhelpdesk is dispatching. If I could change one thing it would be the bid editing tool which has limited us in some ways.

2015 has the been the year of 'leveraging technology' for our company and in my research I stumbled upon a great quote 'no software will fit perfectly' and this opened my eyes. Mhelpdesk has saved us so much FTE and data loss that the issues I have with bid editing and growing pains are nothing in comparison! I give mhelpdesk a 5/5 on all sections. Customer Service is an easy one, everyone has been very knowledgeable and nice. Ease of use is also a no-brainer because I have had no trouble training my team members how to use it. Overall I give it a 5/5 because it is exactly what it says it is, and it has helped out business!

New Client Trying to Organize

Jun 03, 2015
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: MHelpdesk has been quite helpful for our company so far. We are still in the midst of trying to transition over to using it as our full service.
The Mobile App has been far from useful. It is not set up well and offers you really no access to MHelpdesk at all. On the plus side the website is Mobile friendly. But it would be nice to be able to access more through the APP.
I have had good customer service from our Rep and she has been a great help. Little slow at the replies but all in all good. I rate this overall 3 stars just because from what we have done it has been ok. Once we fully transition into it maybe it will improve.

Vendor Response

by mHelpDesk on June 03, 2015

Thank you for the response. We are a customer driven company and your comments are greatly appreciated. I can assure your comments on the mobile app are known. While we don't have a release date on a new app, it is coming soon and will offer the functionality you are looking for. Additionally, we are constantly working on ways to improve customer service. Both to improve response times and the quality of the interaction with us. Just know we are here for you and if you have any questions/ concerns please reach out. To keep you updated, you can send an email over to updates@mhelpdesk.com. The moment we release the app, we will let you know! You can also follow our latest updates blog (mhelpdesk.com/latest-updates) Best, Review Team

Thanks for the upgrade

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thank you for creating new packages allowing customers to have unlimited users. Brandon Williams assisted me in getting our account upgraded. He went above and beyond to make sure everything was accurate before processing payment. He is a valuable asset to your team and a was a pleasure to work with.

Thanks mHelpDesk!

Vendor Response

by mHelpDesk on June 03, 2015

Thank you for the response. We love the feedback and appreciate the time you took writing this review. The Unlimited User package was designed based on user feedback. Not having to worry about user count is important and we are happy to hear you like the new packages. We pride ourselves in proving world class customer service. If anything comes up, please let us know. Best, Review Team

Amazing Support!

Jun 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company was in desperate need of a FSMS program and mHelpDesk was what we chose after an exhausting search of other companies. It had most of what we needed at an affordable cost. I can not say enough about the Success Coach, Lauren that was assigned to us! She is amazing!! She is always so helpful and prompt with any issues/concerns/questions we have. While there are some features I wish were offered (more customization on the customer level for one), I love the fact that we can add suggestions with the possibility of them getting implemented via voting on their customer feedback & forum page.

Pros: Very user friendly, seem to always be working on making the program better for their customers & wonderful customer service!!

Cons: Would love to see more customizable options on the customer level that would import over to the work orders. Our company has Service Agreements and the tracking of these are a much needed option for my company that isn't offered.

I have attained customer happiness and it is glorious.

Jun 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 5000 paper work slips a month. 3000 paper invoices a month.
This was my work life before I met Lauren Bobby at mHelpDesk. We were provided the best service possible in setting up the account on mHelpDesk. All issues were promptly addressed and we were left to focus on what improvements in our workflow mHelpDesk will be able to provide us. No longer would we be left in the dark about what our techs are doing. Lauren showed how we could utilize mHelpDesk to close the gaps in our processes and how we can create new processes to leverage the capabilities of the system.

MHD can be used on any device at any time as long as there is an internet connection . Their community board is full of great ideas from customers that actually get looked at and worked on by the developers. That is something unavailable on most platforms.

You can't beat the value of MHD or their premium support.

Thank you all.

mHelpDesk a SUCCESS!

Jun 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: mHelpDesk is the most user friendly software I have ever used

The whole experience from beginning to end was like no other, I shopped for other CRM software's and mHelpDesk had the most knowledgeable staff members that I talked to.

My success coach Lauren Bobby went above and beyond to help me integrate the software into my company. She was there for me every step of the way and made it a priority that our company utilize the CRM to its full potential.

If I don't know how to do something or need a questions answered mHelpDesk is very easy to get a hold of and get what you need quickly.

Game Changer

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For me, I'm always on the go. I run a few dev teams, and am constantly submitting work orders. mHelpDesk allows me to do that. Not only can I receive payment immediately, when it comes to tax season, I know my books are straight. I honestly can't imagine running my business without it.

overall you guys are outstanding

May 04, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have share my thought and concerns and so far no one has told me to bug off . Your staff has always been helpful with every task; whether I like the results or not! Some times no is no. So far I have not been dissatisfied by an member I have spoken to, you all go out of your way to help. I have to admit I am not a huge fan of the chat program but it is growing on me. Nothing bets voice to voice, I know I know I'm old school.

So happy with these guys!

Apr 28, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This company, and their software, is by far the friendliest and most useful I've come across in my hunt for service/repair software. They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed. If you are using, or looking to use, software to help with a service/repair business, I highly recommend talking to them. And, unlike other software companies that try to trap you into long-term commitments, Mhelpdesk has no contracts, no hidden fees whatsoever. The subscription is on a month-to-month basis, right from the beginning. Not that I can imagine anyone wanting to leave.

Word of advice: beware the companies on Capterra that opt out of letting users leave reviews. There's a reason they don't want people rating them. Without naming names, if you are asked for a paid trial, READ THE FINE PRINT CAREFULLY! The contracts that you 'sign' by agreeing to the paid trial can be binding and very costly.

Set up

Apr 27, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its a little confising at first.

Easy and Affordable Service Software

Apr 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Mhelpdesk for my medium sized cleaning company here in Phoenix Arizona for the last 2 years, and have to say that i am very impressed with the ease of use and affordability of the software.

There was no large upfront cost and no "upselling" of software capabilities like many field software companies out there. It was easy to set up, it's easy to use, and the biggest perk is the low cost. I have 20+ field techs and MHD helps keep the communication strong between my office and the techs, and if any challenges do arise the customer service team is quick to respond.... At no extra cost.

I am very happy that we found MHD when we did.

Excellent

Apr 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ease of use makes this software a must have for any field repair business!

We started our business with mHelpdesk almost 2 years ago and could not live without it!

Mar 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As we have grown over the last 2 years mhelpdesk has been there every step of the way. It is the core of our workflow management system and the foundation of how we do our business. I can't imagine running the business with mHelpdesk! Looking forward to a exciting future together.

Exactly what i was looking for

Mar 28, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a property management company. we own and manage over 600 units across Pennsylvania MhelpDesk helped me organize my technicians work day and work flow. I am able to keep records of all work orders and prof of service.

The setup process was fairly easy, the support team does a great job!!

Thank you MhelpDesk for helping me get better .

Defining the Term Customer Service

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: If you asked me back in August what the cons are with Mhelpdesk I would tell you that it is to much work setting things up. However I look back now and I am forever grateful to the staff of Mhelpdesk. I have learned things about my company, my operation and my own flaws that I never would have known until I switched to Mhelpdesk.

When I switched over to Mhelpdesk in August is when after 11 years in business I started to make a profit. Hands down having all of your information in real time will open your eyes! There staff is by far the most well trained. There personalities amazing! If they were going to sell a product that teaches you how to find, hire and train staff I would invest everything I have into it because Mhelpdesk is Golden!!!!
Thank you all for the positive experience!

Pro's

Real Time Dashboard
Saves hours of time
Affordable
Customer Support is phenomenal
Positive experience
Continuing to evolve
Listens to the client
Reliable Reliable Reliable Reliable

Cons

Limited color schemes
Off line version not in effect yet
mobile app still a little rough on the edges
email history still unable to search
Customer Search Perimeters are weak

Friendly User

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that is a friendly user system, easy to organize schedule for multiples employees and you can always count on their customer service.

Amazing business tool

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having never used a program like this, but needing one, its been a perfect fit for our business. Being able to incorporate so many functions (scheduling, inventory tracking, invoices, quotes etc) into one program has been a lifesaver/time freer! Ease of use is great and ability to sync with quickbooks and google calendar is nice. Customer service answers contact very quickly and knowledgeable.

Believe in the Company

Mar 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we are using software to support our business the most important aspect is customer service. A lot of products are great when their working how they're supposed to, but when you are having problems you need them fixed now not in a few days. This is true especially for the service business where what we do depends on staying on time. If you can't depend on the program you are using to have the support that you need when you need it than you can't really depend on it at all. A few unhappy customers and little word of mouth can cost you big money. That's why for our investment there isn't anyone better than mHelpdesk. The response to issues is unparalleled from what we've seen as well as their dedication to constantly improving on their product. They are relentlessly improving on mHelpdesk so if you thought you liked it yesterday, wait until tomorrow. The simple truth is that any product that remains static, while technology is evolving at the pace it is, will fail. So for all of these reasons I've listed and for many more that I can't mHelpdesk is the best possible choice.