Who Uses This Software?

Serves mid to large organizations with the need to manage complex donor relationships. Typical customers have anywhere from 30,000 to over a million constituent records in their database.


Average Ratings

7 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15,000.00/year
  • Pricing Details
    Varies based on number of users and modules used.
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Agilon
  • www.myagilon.com
  • Founded 2005
  • United States

About This Software

Agilon's web-based donor management CRM solution helps mid to large nonprofits take their fundraising to the next level. A complete Donor Management System with integrated on-line donor portal and e-marketing, Agilon's ONE suite of modules seamlessly share information and manage workflow to improve your fundraising results. ONE increases your efficiency in managing relationships, contributions, memberships, events, capital campaigns, stewardship and more.


ONE Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

ONE Reviews

I use this software both from the front end and through database in the back.

Jul 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use for the casual user. Takes very little training to use the product but it's a little more complicated to enter gifts.

Cons: Unable to batch process reports which forces us to have a receipt system outside of ONE. Lacks quality controls like pledge payments can exceed the size of the pledge. Diffuculty controlling the giving tree, we would like to ignore unpaid pledges.

Overall: Great customer service. The vendor actually knows my name.

I enjoy working with it. I am so glad we got off DB2 and on to SQL. Thank you for your help.

Jul 25, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of getting data out to send to our 3rd party vendors (banks etc) or into the tables with files from vendors.

Cons: Some of the keys into the user_code table are audit_tran_key are messy to use and it seems unnecessary.

Overall: Learned a lot about CRM software. Understand a little bit better how the different modules interact and how a weakness in one can transfer to another related module.

We have used Summit and ONE for years The features and functionality have continually been upgraded.

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Web-based; user friendly. Ability to populate fields with information important to your organization for user understanding.

Cons: Selection Wizard is hard to understand and use compared to other reporting tools. Help tools
do not provide enough detail to understand the processes to accomplish goals.

Overall: It is an easy software to accurately record and track giving and donor data. There are modules available for most users regardless of the size of the organization.

This software is very user friendly and allows for excellent customization.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The software is easy to adapt to our organization and extending the database is very intuitive. Easy to use even for non IT professionals.

Cons: Our application often runs slow which is the primary complaint I receive from our users. I also don't like that we can't copy giving pages. The ability to copy giving pages would make it a lot easier and faster to create new giving pages.

Overall: The software has allowed us to track gift details (which was very limited prior to our use of this product and Ascend.) We have also found the prospects module useful in tracking donor contacts and plans. The virtual directory is also a great place to store policy/procedural documents so all users have a centralized location for these documents.

We have been with Agilon's One since 2009, and overall it has been an excellent experience.

May 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The flexibility that is built into the software is amazing. This allows for customization without having to pay for enhancements. But when we do need an enhancement, the staff really listens and helps determine how best to accomplish our goals. The customer service is outstanding.

Cons: I would like to see a more robust HTML editor for online events, online Giving, Constituent Connection and Relay.

Unparalleled customer support

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Agilon ONE provides a comprehensive suite of tools for your organization's fundraising needs.

Customer support exceeds anything I have ever gotten from another software vendor, whether it is for installation, configuration, customization, even integration with other software.