Amazing Charts

Amazing Charts

4 / 5 53 reviews

Who Uses This Software?

Amazing Charts was designed by a physician for independent medical practices. Users include family physicians, internists, pediatricians, psychiatrists, & essentially every other specialist.


Average Ratings

53 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,395.00/one-time/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Amazing Charts
  • www.amazingcharts.com/
  • Founded 2001
  • United States

About Amazing Charts

Amazing Charts is the top rated EHR according to multiple user satisfaction surveys and is affordable, easy to use, and FREE to try. Unlike most EHRs, Amazing Charts was designed by a physician, allowing you to document more with fewer clicks. Amazing Charts offers a fully integrated Practice Management solution and a wide range of value-adding services to help you increase your practices efficiency and revenue. Additionally, Amazing Charts is ICD-10 compliant and 2014 Meaningful Use certified.


Amazing Charts Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Amazing Charts Reviews

MANY good qualities! a few fixable challenges

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Comments: I love the simplicity of use - there are more complicated things you CAN do but you don't have to
I love that the templates are so easy to make and its time saving and has My own way I want to express things!
I ABSOLUTELY LOVE THAT WE DON"T HAVE TO CLICK AND CLICK AND CLICK! such a joy! I would just brag all the time and feel SO SMUG!
the first time I called Guardian Angel support ( as a test during the trial period) I got a call 10 minutes later from a brilliantly intelligent retired nurse in her second career -she was FABULOUS and concise and instructive! I was SOLD! They had me! HOOK LINE AND SINKER! Hurray!
REASonably priced- good for a tiny little solo practice person like me

You could give suggestions that would help with upgrades- like if you made an error in a 2015 note and typed in the person weighed 865 lbs instead of 165 you could add a late and correctly dated correction attached to that note- You CAN"t do that now but you could make the suggestion and maybe if enough people thought so that could be part of a new upgrade!
but....

Hard to reach business office! If you are short on funds + need to submit a different credit card or something- Its hard to reach anyone , guardian angels do not have the correct number but will give various wrong or disconnected numbers, after a few days trying you still don't succeed so your credit card gets charged anyway and after 3 times you get dropped from Amazing charts ( so twice now in about 9 years - seems a little harsh for someone trying to to arrange a payment- THIS could be easily fixed by having a phone #handy on the website that we can call- this is a problem SO easy to fix- if you go through various dropdowns you can find one that does not need a special password- I'm waiting for reply- would hate to loose A.C... but am looking around just in case

Unfortunate change in culture of the support staff- usta be when you got them it was worthwhile- they would work with you and give various ideas and eventually the problem was solved- it was more fluid- you could suggest things like I would have suggested - why not have the Cloud reset after less time - so if you get knocked off for an inadvertent double sign on during the weekend- it would reset after maybe 4 hrs instead of 24 hrs- now they just say" No we won't do that." MAYBE they were bought in by a different company? outsourced the support staff to a different group? certainly a fixable problem!

Loved it but became very pricy

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: easy to use

Cons: very expensive

Overall: I have been using AC for more than 3 years, It made my life beautiful.
The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay $$$$ for the certificate but I have to pay for the customer service another $$$$, now , for patients portal $110 per month , for narcotics e- prescriptions $$$ , for lab corp $$$, for Quest $$$ , lately they called me trying to sell me CCM (chronic care management) , usually we collect on average $$ per patient per month, AC wants to charge me $$ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price.
As for online access, they charge $$ per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller , 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month
THIS IS A RIP OFF
I love it but I can't keep up with their greed. time to change

Recommendations to other buyers: TOO EXPENSIVE

Vendor Response

by Amazing Charts on March 22, 2017

Dr. Nana, we are sorry you feel that costs have increased, but the reality is that Amazing Charts is one the most affordable EHR solutions. We must correct a few inaccuracies. A few of the costs you describe are for extra functionality, which you chose to add. The Patient Portal required for MU is included; you are paying for a more robust portal from Updox. eRx is included; any costs for EPCS are paid to a third party. All EHR vendors charge fees for interfaces, and our costs are competitive. There is a one-time fee of $750 per interface (often covered by the lab), and annual maintenance of $150 per interface, with discounts for multiple interfaces, You paid $1,200 once for a lifetime license. You pay $1,195 annually for service, support, and upgrades. An NP is a level-one provider if they sign-off charts and prescribe. Dr. Nana, we encourage you to shop around and compare prices for everything you get today. Amazing Charts will be your most affordable choice.

Fairly Good EMR

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Was fairly easy to navigate through with minimal instruction

Cons: The screen was a bit too gray and nothing in the chart popped out to signify importance.

Overall: We did a 30 day free trial period with Amazing Charts while searching for a new EMR system last year. Their EMR was more user friendly than the previous one we had been using (Practice Partner) but still required more clicking around in a patient's chart than what we were looking for. Overall, seemed very user friendly but we wanted an EMR with everything in the patient's chart accessible on one page which it did not seem to have.

It is a good EMR

Sep 11, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: AC is a good EMR. Can't complain much. Of course, there are a million and one things I wish it had. But the bar for EMR satisfaction is embarrassingly low for us docs. AC has the minimum essentials an EMR should have. My practice has run smoothly with it. I've had a total of 4 setbacks in a year and a half and the staff did help; they're obviously understaffed and never answer the phone; you have to leave a message and they will get back to you within 2 hours. Not a deal breaker but clearly sub par customer service. My main problem now is that they take way to long to integrate practice management into my practice. I need the PM to be interfaced to my EMR ASAP but like I said, they're understaffed and can't help me fast enough. I am satisfied with AC enough for me to wait all this time and not change EMR; the risk of hating the next EMR is too great for me to test.

POOR CUSTOMER SERVICE AND TECH SUPPORT

Aug 17, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: AFTER LEAVING MESSAGES FOR SERIOUS ISSUES, TECH SUPPORT GETS BACK TO US DAYS OR A WEEK LATER. IF THIS CONTINUES, I WILL CHANGE MY EMR SYSTEM.

Pleasantly surprised that an EMR actually DID make my life easier

Dec 12, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am a family physician. I am young enough that I started learning on both paper charts and EMRs. During my rotations in school and residency, I got try out lots of different EMRs. There are nice things about them...you can read what you wrote, you can have templates for the times you repeat yourself, you can search for particular diagnoses or ages to make sure you're catching all the patient care opportunities...but by and large, they are clunky and inconvenient to use. Paper charts are quick...you jot a few notes during the appointment, sign it, and you're done.

What I like most about Amazing Charts is that it holds onto that ease of the paper chart while allowing you the conveniences of an electronic record. Everything you need for most appointments is right there on one screen. So many EMRs require you to click through multiple windows before you actually get to what you need. With AC, I left click in a box to type in it or right click to pull up my templates. I can double click to open a larger window (useful for long past medical history lists). The chart itself has tabs along the top so I don't have to close what I'm doing and open a new window to view labs, I just click over to the correct tab, just like a paper chart...except that instead of flipping through an inch of pages to find the correct lab, there's a nice tidy clickable list. To do any number of things (enter a tickler, print a variety of documents, view the medication list) you just right click on the patient's name. To view the history of a particular medication, just right click again.

My biggest complaint with AC is that it takes awhile to discover all these little conveniences. I don't even know half of what it does. Then I'll happen to click on something I hadn't clicked on before (or right click or double click) and I'll find myself in a whole new world of cool things it does.

I've been using AC for a year now and was really happy with it from the start and continue to be glad I chose it. I am planning on continuing to use AC long term and have no major gripes with it.

BRING BACK THE APP!

Oct 23, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really need to have an app for the iphone again so docs can view patient and schedule info.

Please let us know if this is in the works and if so, how long do you think it will be before implementation?

Vendor Response

by Amazing Charts on October 24, 2013

Hi Deborah, Great news: there are now different solutions with Amazing Charts that far exceed the abilities of the original AC OnCall App! These solutions not only allow you to view patient info and scheduling, but also allow for FULL USE of Amazing Charts in the field. Click the following link to learn more: http://bit.ly/1a3fS6a Also, we are having a member of our team reach to answer any questions that you might have regarding these solutions.

Dr

Aug 20, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like amazing charts; it is easy to use and interfaces pretty well with other products. we use a separate fax and document manager, scheduler and billing software/clearinghouse. It is NOT an all-in-one, so you'll need to piece together products like we have that works well.

Amazing Charts Equals Success

Jun 27, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Amazing Charts is the most complete yet simply direct EMR available. It is easy to use and has everything one needs to create a concise accurate record of patients medical data and your service to them. The visit note is easy to read, never more than 2 pages and complete of everything a consultant would need for continuity of care amongst the patient care team. It also lacks the ridiculous redundancy and gobble de goop of more tech oriented or needlessly complex multiple window EMR's . The technical support we receive is so fantastic, we have not paid for any other technical maintenance support in 2 years. We love Amazing Charts!

An EMR that can't be beat

Mar 21, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use, superior pricing, excellent support, simplicity, excellent functionality especially for the price, makes achieving Meaningful Use incentives easy (we got ours!), user friendly for doctors and staff, responsive and accessible company, minimal hardware requirements, cohesive and supportive user group and online presence.

Cons: Does not have a practice management module. Letter writing component is weak.

Overall: Most of the negative things you hear about EMR's you do not hear from the great majority of Amazing Charts users. Once you are "up and running" with Amazing Charts, you will wonder how you got by without it. You get this for a fraction of the price that you pay for other far less functional EMR's.

Amazing Charts

Jun 15, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Work well for a small practice.
Tech support is GREAT, if needed.
Price is VERY reasonable and fair.
Developed by a physician who works in the "real world"

Cons: Updated version, V6, is slow in coming.

Overall: Wonderful product. Would recommend it to anyone in need of EHR!