Who Uses This Software?

Our clients need an easy to use online survey capability.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $17.50/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Acquiro Systems
  • www.interceptum.com
  • Founded 2008
  • Canada

About This Software

Interceptum is an easy-to-use platform to create online surveys, questionnaires, and polls. Invite participants by email and perform analysis on your results. Interceptum provides turn-key solutions for your online survey needs. Through the development of custom features, the Interceptum platform can be customized to meet your exact requirements.


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Product Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Product Reviews

Strong survey software, hosted in Canada with a very responsive response team.

Mar 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Team's responsiveness and included feature set

Cons: Visual appearance out of the box. Did not like that I needed an Enterprise account to get kiosk capability.

Overall: I needed to find a survey tool that was hosted in Canada and had features available in popular US-based tools. I trialed Interceptum about 3 years ago and have kept with it, running over 30 surveys through the tool. The interface is as intuitive as some of the other tools I have used and the price point is quite reasonable for what we get out of it. There are some more complicated activities that require a bit of a learning curve. The documentation could use an update and could be better searchable, but I have rarely had to refer to it. Any problems I have encountered are always addressed quickly by Interceptum, either through an explanation or a fix. The have always come across as very receptive to new ideas/observations. Out of the box, the tool isn't visually flashy, but I have yet to explore the personalization features to make it stand out, so this is probably my own fault. From a mobile perspective, we haven't had any large challenges, once again, it is functional but not flashy. The tool's responsiveness to different mobile devices has improved over the last few years. Overall a good tool for the job.

Recommendations to other buyers: Continue making the tool mobile friendly. Perhaps look at how text and response options could be visually displayed in a more appealing manner (out-of-the-box), like survey monkey or the like.

A must-have for any business

Mar 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Easy to use, great support and the ability to have it customized to fit our exact needs

Cons: Did not find any yet.

Overall: We have been using Interceptum for the past seven years to help us gather feedback from our clients.

During that time, their development team implemented some great custom features that we needed.

We are extremely satisfied with Interceptum. Its easy-to-use interface and great customer support make it an asset to our business.

I would recommend it to anyone.

A happy customer

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As a beginner in using online surveys, I can recommend interceptum because I am able to follow the instructions when building the surveys; I am very impressed with the support I am receiving, always quick response time and VERY clear language, both very valuable to my position and its tasks. We have are only using surveys but I understand that this company can do much more. I look forward to exploring other activities. We wanted a Canadian-based company for our surveys and we are very satisfied with interceptum.

Comprehensive Tool & Excellent Support

Mar 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The functionality, options and choices.

Cons: It takes a bit to get functional in some of the more complicated types of questions and skip logic, but the support has been great.

Overall: I just started testing Interceptum as a technological solution to issues we were having with data entry, data capture and data analysis. I have found the tool to be quite flexible and the team has been quite supportive in teaching me and helping me to get our monitoring and tracking system built. The purpose of this system is to understand what is going on in the program so that we can allocate resources appropriately, and report results to our funder. Thomas has been more than helpful in the training and troubleshooting things that I have requested or needed a solution to. The support he has provided has been efficient and transcended my limitations as I haven't built surveys in a tool for some time.

Recommendations to other buyers: You need a question where you click on one thing and another thing auto-populates.

Interceptum is complete with features you didn't know you needed

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Many features out-of-the-box. So many options. Automated email scheduling. Reporting.

Overall: The capabilities, features and integration options are plenty. This product has many features all bundled out-of-the-box... features I haven't seen included in other similar products. Get to know the many features and options, and you'll be glad you to have them. The tools allow for creating simple or extremely complex forms, surveys, questionnaires.

Very happy with the product, the features and the support. Also, love the automated scheduling options for following-up on incomplete surveys.

Recommendations to other buyers: Get to know all of the options/features... you're sure to find something you didn't know you needed, which will only improve the survey experience.

Exactly what we needed

Mar 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Its ease of use, fully bilingual interface, graphics and results analysis is quite powerful.

Overall: We've been using Interceptum for two years and have been extremely pleased with the product. We use it on a weekly basis for internal and external surveys. Its a great way to gather feedback and set efficient actions plans in order to satisfy our customers.