Who Uses This Software?

We are flexible and affordable for small and medium sized pet daycares; but powerful enough for the large facilities with many service types and employees.


Average Ratings

427 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $85.00/month
    See pricing details
  • Pricing Details
    $85.00 per month $300.00 Golden Paw Coaching
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PetExec
  • www.petexec.net
  • Founded 2006
  • United States

About This Software

PetExec is a state-of-the-art, web-based system to manage pet daycare, boarding, grooming, training, retail & other services. PetExec sends automatic emails for: appointment reminders, pet birthday, and vaccination due alerts. Your two-legged customers can log-in securely schedule appointments real time, check pet records and purchase history. Process credit cards securely. Excellent support & coaching! Prepare many types of reports. Compatible with PC, Mac, ipads, etc. Powerful & Intuitive!


PetExec Features

  • Appointment Management
  • Calendar Management
  • Customer Management
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management

PetExec Reviews

I use Pet Exec 5 days of the week

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I was able to utilize it within a couple days of training. It's very user friendly and easy to navigate

Cons: Overall it's pretty user friendly and I've not had an issue worth complaining about. I have always been able to easily contact customer support with any issues that may arise.

Frustrating Software with Mediocre Customer Support

Jun 30, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: The owner of the credit card processor that works with PetExec is by far my favorite person at PetExec, he also saved us a ton on processing fees and introduced us to Clover which greatly increased our tips. We love that PetExec is cloud based, their financial reports are very helpful in analyzing our income. Their email features are great, we love that it sends out bday emails to the clients. Their daycare, feeding, med and commission reports are great as well.

Cons: The designer is very grumpy and he's a control freak so only he can make changes. He's very resistant to change as well. The customer service is pretty horrible, if you ask a question the majority of the time it's answered with a how-to link. When I reach out to customer support it's because I want to talk to someone, I would simply search their documents if I wanted to read through pages of irrelevant info to get the answer to my question that they could simply answer. Many features of the software are outdated, for example when you want to add a photo to an email you must first upload it to a website (not petexec) to create a link that's then put into the email, this feature is also in Spanish for some odd reason, it's been like this for 3 + years. then to resize the photo you have to use a size ratio feature in the Spanish URL photo add pop up box. There's about 25 ways to do everything, it's so over complicated it's ridiculous. In our industry we are busy on weekends and holidays, PetExec support is offline on weekends and holidays, they're on vacation when we need them most. We found a new software and started using it a month ago, it's the best decision we've ever made, the new software customer support is phenomenal. It's really a shame, PetExec has so much potential, they're so close to being awesome, they just need to listen to their clients.

Overall: I was able to work from home and analyze our income to help increase our revenue. Having photos of all of the pets was also a wonderful feature.

Vendor Response

by PetExec on July 03, 2017

Hi Meredith, I'm so sorry to hear about your negative experience. Please allow me to address some of your difficulties. I agree that Josh with FCMS is amazing! Paul can be a bit grumpy. I have worked with him for going on 17 years and while he can be grumpy, he is also one of the smartest and hardest working people I know. We don't have any directions in Spanish - you might be referring to the Latin text which is the standard text to illustrate how images are displayed within text in an image editor. We do have a lot of features that can be complex at times. We try to balance the needs of many customers who want more features vs making it more simple. We have a wide range of many different needs to address. I really enjoyed our conversations when you were a packmate and am so sorry for you to leave on a bad note. However, I am glad you found a system that works best for you. Best of Luck Meredith!

System makes my job easy!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is user friendly, easy to navigate and wonderful for both our team and clients. Our clients love the easy communication via the software.

Cons: the software has some frustrating things: when a client tries to deposit for multiple reservations, the money can't be allocated easily if the transactions aren't separate. Other then that the system is a great addition to our business.

Absolutely FANTASTIC customer service!

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Honestly, the customer service. It is seriously like calling a friend for advice each time. They are so friendly and understanding.

Cons: It is not totally user friendly, however, if ever there is a problem, you can call their customer service and they figure it out for ya with no issues.

I liked the ease of use and different options for keeping everything organized.

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love being able to leave notes for each individual dog so that all of the staff could look up theirs history.

Cons: I waned there to be options to keep track or multiple different kinds of prepaid packages for the dogs. For instance, when they had prepaid for 10 daycare days and 10 outdoor adventure days, we had to manually adjust one of them as the system would not use up one of each of the dog used 2 passes.

Overall: Much more simple to keep things organized.

Great product !

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use !! Fun versatile - cookies and cream! I am super eager to continue using it !! Alamo!

I think it is a very well constructed software and works flawlessly.

Jun 07, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: That it handles billing, scheduling and archives all in one. I think that is what gives it the best bang for the buck.

Cons: I find that it's kind of difficult to find some things in the menus. I have to go through different sub menus and it's really confusing at times.

Difficult and wasted our money

May 24, 2017
4/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The golden paw coach was nice when she was teaching us and was more than willing to help with set up.

Cons: Hands down the most difficult system we have tried. This system is over complicated, there is no quick way to do anything so checking in and out takes way longer than necessary! We spent the money on the golden paw coaching and the coach was nice but we learned maybe 2 things. As a business starting out we didn't have money to waste like we did on PetExec. We have found another program that is amazing and super easy to use with support that is instantaneous!

Vendor Response

by PetExec on May 24, 2017

Hi Megan, We are sorry you had a negative experience with PetExec. PetExec is big with a lot of features that can sometimes be a bit overwhelming for some users who don't need as much functionality. Though we are a great option for many, we are sorry we were not a good fit for you. We are happy that you found a great system to meet your needs. The best of luck to you and may you prosper in your business.

Great Program

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Never crashed.

Cons: None

Overall: PetExec makes my job so simple everyday. From looking at my dogs who are boarding to checking my schedule. I never have any issues and it is simple to use. I don't know where I would be without it!

Recommendations to other buyers: No

Awsome program

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is an awesome software I've used. Petexc is the best by far...easy to modify or change anything u need

My life is much easier

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This program is very easy to use and I appreciate all of the ease in the customer service. When I need a question answered they are right there to help me and they will send me tutorial videos and everything they're fantastic!

ALL in One Program

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: If you're looking for it all for your dog service business, this is a one stop shop! I was so impressed by the prompt responses from the PetExec team in helping me set up the program and responding to each and every question I had (I asked several). There was no waiting around not knowing what to do because they were there to hold my hand the entire way. Since I'm solely a dog daycare, I was able to declutter the dashboard easily in customizing it for specifically daycare services which is really nice. I just wish the panel on the side could delete all the extra's such as grooming & overnight boarding for my own eyes so that I didn't have to see all the wording/drop down's since it is completely irrelevant to my own business (super organized for those that do have all those services, though!). But that is super minor in the grand scheme of the whole system. The program literally has every aspect for your pet business covered with making it user-friendly for your clients, employees & the Owner. The integrated First Class Merchant Services is top notch & makes adding the payment processor absolutely seamless. Paula & her whole team are absolutely phenomenal & instantly feel like family. They're here to guide you every step of the way. I'm super grateful for all that they've done to help me out!

Mediocre at best

Jan 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: It's incredibly difficult to navigate. Half of the item menu options don't go to what they read to be. Would switch to gingr if it had a time clock and employee option.

Very good value!

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: In all, this system is really great! what's really nice is they are always developing new things which usually answer any questions of concerns about features you need. This definitely makes it easy to run a daycare/ kennel or grooming facility from the ground up!

Superb, the best software

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It has been such a pleasure to use such an easy software. It is foolproof and makes it very easy to navigate and train others to use.

PetExec Review

Jan 02, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How organized it is, and that you can access it from any device.

Cons: How sometimes the same issues with the program keep recurring.

Overall: When I started using this software I found it quite confusing, but after the many months I have, it almost comes naturally to me. This program makes running things a lot smoother and it keeps things really organized. I enjoy being able to use this program.

Recommendations to other buyers: Not really.

Very Happy I Switched to PetExec

Dec 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatility

Cons: Does not import into Quick Books

Overall: I switched from another SW company in January 2014 and I am very happy I did. Customer services is wonderful and very quick. The ability to request new features is very helpful. I live the versatility in created different services and categories as it gives me the ability to create more defined reports.

Recommendations to other buyers: Once you get the basics down, everything else just falls into place.

Vendor Response

by PetExec on January 30, 2017

Thank you for your very nice review. PetExec does include QuickBooks Export, a set of tools that extracts data from PetExec for import into a QuickBooks instance. If you do not see this option in the PetExec menu, you may need to enable it for your employee type via Employees -> Maintain Employee Types. For more information view http://docs2.petexec.net/content/pdfs/QuickBooks_Export_Overview1.pdf

AWESOME and easy to use

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to use and access easily anywhere..

Cons: It lags a bit, but that's about it really.

Overall: The only problem I have is a lag due probably to my own CPU, overall it's a great system. I use it daily and personally wouldn't change a thing, however, I'm open to new things.

Recommendations to other buyers: I love everything about how efficient it is in diligently playing ann important part in helping me carry out my job and daily duties.

Great system, but it needs some changes

Dec 26, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the amount of information we can store about pets in their profiles/scorecards.

Cons: Some features are not very user friendly

Overall: There is a tab to sign-in and out scheduled services for pets. There are 3-4 clicks involved to sign in just one pet for a service. This is really tedious and time consuming. It needs to be 1 easy click, and I also suggest that there be a "sign-in all" button added to the pet exec system. Over thanksgiving and christmas we had over 50 scheduled services to sign in, and with the current set up, only able to do so one at a time, with 4 clicks involved. It took over an hour just to do this task. Very huge time waster for staff on such busy days.
Another thing that happens very frequently: once you check out a cart for either a groom or a boarding but the owner wants to make changes or staff needs to go back and make changes...the cart disappears and is very hard to get back to once its been checked out but pending payment. Can we get a more user-friendly way to access a cart that needs to be modified that has already been checked out by mistake and pending payment? A button that sends it back to the sign-in page or something? Thank you.

Helpful and Imperfect

Dec 25, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The site is well laid out and easy to read. The problems are with ease of use, including choosing dates on your schedule, having to search again after you look at the pet notes to get back to your schedule for the day, things like that. Basically, you're made to press more buttons than it feels like you need to. But it certainly is a useful tool.

Good Product

Dec 23, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The variety of options, and level of detail information that can be collected.

Cons: The inability to simplify it to fit a basic business that does not need the detail offered.

Overall: Great Product, Great Price. Could be more user friendly, can take some time to learn the system. But customer service is great at helping when it is needed.

Recommendations to other buyers: Love the software, the look, clean, neutral calming colors, and a lot of detailed information covered. I would recommend a simple back up button option that takes you back to the page you were on with the settings it had. It can be time consuming to try and back up and reset the page each time you back up. I would recommend a simple new client set up, for people that are just training, and we do not need all the information on, until they show up. For any changes on one page for dates etc. it should change everywhere. I have not noticed it a problem, but I think I have figured out how to go around it. But was told at one time, if I changed something at one place it would not change on the calendar. I use the calendar a lot, and rely on it a lot for my appointments. It needs to be accurate to any changes. When adding a product to the invoice on the search button, you should be able to push enter and it searches, instead of having to go to the mouse and push the filter button. I am new to the program, and possibly have not figured out some of these options, but thought I would mention them.

Love this user-friendly software!

Dec 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The look and variety of functions (that I've yet to fully explore!).

Cons: None thus far!

Overall: I researched various programs before deciding on PetExec. My readiness to purchase coincided with the new look and upgrade, so I didn't have to relearn anything thankfully. I love the look of the dashboard and how easy it is to navigate. It is pretty user-friendly but I was having some challenges figuring out how to set it up for my exact business model and needs. I finally purchased the coaching and am so thankful I did. It was worth it, and PetExec's customer service has been wonderful. My company isn't huge, and although web-based software is an added expense, I am thankful I chose PetExec and haven't regretted it one bit!

Recommendations to other buyers: Highly recommend the Coaching for anyone new to PE!

Petexec helps make my job a lot easier!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I really enjoy using this program for my work.
It's really easy to navigate through, I never have to spend a lot of time looking for one special area.
The booking for clients is so easy.
It's not difficult to train new employees how to use the system, everyone seems to catch on really fast, and the system gives me exactly what I need to get my work done easily.

Love Pet Exec

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its ease of use

Cons: The cost

Overall: Pet exec is wonderful. Pet exec helps me to run my business efficientley which makes me happy and my clients very happy

Love it !!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've found the system very easy to learn. Even after being used to other systems . Easy to access from everywhere. Very user friendly!!

Great customer service team

Dec 20, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software itself can be a bit complicated at times, but the customer service team and the admin are always very helpful and the frequent updates made always fix any issues found. All in all, it's a good software to use for a growing business.

Dog Groomer

Dec 19, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's been a pretty good experience so far:) The new update isn't as good as the last but it still works:)

The best software you can find for your doggy business, peorid!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: PetExec is the best software out there for any boarding, grooming, and or daycare center. There are still a few kinks to be worried out, however, their customer services more than makes up for this. They are always updating and progressing the software. I absolutely love that I can check dogs in and out on my phone!

Best pet portal

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Petexec for over a year and I absolutely love it. So far every update had made it easier and better to use and understand.

Pet Exec Review

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall good the downside that notes can not be transferred along with all other client data when switching to another software.

Good system

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use this system Where I work and it's very easy to learn and understand. Very user-friendly. Good customer service as well.

Love this company

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this site. Our company went from being an all paper based company to using petexec. It was an easy transition!

A Great Product, very user friendly

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Working at a dog daycare/boarding facility, it is imperative that all employees know important details about each dog such as when to give medications and feeding requirements. PetExec is a vital tool in keeping track of these important details. It is extremely user-friendly.

All good things

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are just getting started. It's a lot of information at first but the more we dig in, the easier it is.

PetExec review

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I work for a new business and we use petexec for our daily routine. It took me some time to learn, but over all, It's an awesome website, and very well organized!!

Impressed so far

Dec 19, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have only been using it a short while, but we are impressed with all of the features. We are excited to try it out and see how it benefits our business.

Great software and easy to use

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My new job uses this software and it's great. It's very easy to use and works well all the time. I use it mostly to check my work schedule and haven't had any issues using the site. Highly recommend it to anyone who would need it.

Great webpage

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to navigate way through webpage, great value for money. A great way to organize our business through this webpage.

It's a good program for any company

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: It was a pleasant experience with this brand. The software was easy to use and had very little issues. Would recommend to other people.

Best Software

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Petexec is wonderful for this company. I love the look and the layout of this system. It's very easy to train my staff on the software. Tech support is available for all of your questions and needs. I would truly recommend this product to anyone looking for a daycare, training, grooming and boarding software to help run your business.

Creative and Simple

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is very simple to fill out information and easy to work with! The system allows to check dogs in and out of daycare or boarding without a hassle.

Easy, breezy

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is efficient and easy to use. Makes checking my schedule on a daily basis a smooth one.

Customer Support A+

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Love Pet Exec and the community! Customer Support is A+; Our new employee's find sometimes the system to be a bit overwhelming at first, but once they figure it out it is pretty easy! Pet Exec is always updated to make the system better and listen to what actually users are wanting or needing! I would recommend Pet Exec to anyone in the pet industry!

A user-friendly software!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I used PetExec at our local doggy daycare and boarding facility. PetExec helps us keep track of our furry companions and their pet parents. My most-loved feature is the photo thumbnail that allows it to upload photos of the pets so you know exactly who you're looking at. The scheduling is easy, too! You can book grooming appointments and boarding reservations in seconds. I was comfortable with PetExec within a couple of hours and easily trained other employees to use it as well.

Solid system

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy to use the system. Multiple ways to do a single function, which is both good and bad. Overall pretty user-friendly.

Great Customer Service!!!

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is generally an easy software program to use. It has great functions and "perks" such as sending out Birthday emails to clients. It shows us all of the important information we need on a daily basis such as a clients vaccinations records and important notes. Above all else the customer service is exceptional! Anytime I have a question there is always a knowledgeable friendly staff member to help. In particular, customer care representative has been a huge help with many of my issues (usually a user issue), but really goes out of his way to help resolve my issue and makes sure I understand the process.
A HUGE THANK YOU to a great customer support team! You guys ROCK!

Pretty good stuff

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Took a while for me to get the hang of things. But there is always support and there are always ways to fix mistakes. There are just a lot of minor details that if missed in PetExec turn into huge problems.

Not just a software, a business support network too!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: PetExec has been the only system I have used, so I don't have anything to compare it to other than demos from other companies and word of mouth experiences. I find this software great! Even better though is the FB group of all other business owners in the same industry who help each other, offer advice, listen, guide and support each other. That is an invaluable resource that I've used many times and would be lost without! The software is great, once you learn how to navigate it and set it up to be most beneficial to your business. The software is missing a few preferred options that would make my job as an owner easier, but overall it's an excellent software for an affordable price!
There are frequent updates, constant backups, someone to always answer your questions, and it looks great on your computer. Our customers love the lay out and how everything about their fur-kids is fracked and kept on file.
Would highly recommend, and have recommended!

All about the dogs.

Dec 19, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: I have used to other types of doggy daycare programs. This one requires you to go back to several of other pages to be able to complete some of the tasks for one client/dog. Sometimes I can't even find what it is I am looking for. There are words and boxes that we don't even use that are taking up a lot of space. Not really easy and a bit confusing.

Pretty good

Dec 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The software runs pretty smooth ounce you get used to it. Although it would be nice if they had a "toggle all" feature to sign in all the Scheduled Services.

Thompson review

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Pet Exec freezes and goes down a lot. The user screen for staff is easy to use either. Very confusing.

Review of petexec

Dec 19, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: There are several things that aren't very user-friendly that we've found in daily use using the pet-exec system.

Easiest Software Program Available

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just opened in March and started with a different company. We quickly decided to switch to PetExec and haven't been disappointed! Completely user-friendly with a great support staff to help with any problems in a timely manner.

PetExec Review

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I think this program is great! I understand it can be complex and confusing to learn but it has to hold information and organization for our even more complex businesses. Not everything is black and white. PetExec offers room for these gray areas as well. But there is always room for improvement, though.

Getting Better Every Day

Dec 19, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After a rougher than expected start, this system has become a valuable all-in-one tool for running my dog daycare/grooming business. Having only been using it less than two months, each day I discover one more cool thing that it can do. I like the fact that all functions can be done out of one place (scheduling, client records, POS, time-keeping, etc). There are a few things that could make it easier to get started, like a basic "how to" checklist for the different functions - but this was just published a couple weeks ago and is a great resource and perhaps a speedier POS function (less steps) but overall, I'm very pleased. The tech service is very responsive so, thanks to them, we were able to get up to speed much faster. This software does so much and I know I've only scratched the surface. As time passes and I get more comfortable with it, I know it will only help me manage and grow my business.

Great in all aspects!

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software is a must! Easy to learn and the customer support is always available whether online or over the phone.

Excellent!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I love how it's easy to navigate. If I can't figure something out it's easy to get to it because of all the options.

Laurel Oak Farm Dog Kennel

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We opened our full-service dog kennel in Charlotte, NC this October. We chose Pet Exec as the operating system for our kennel because is operates in the cloud and is compatible with OS X. We have found the system to be quite functional and flexible. But most important for us has been a great support provided while we were trying to learn how to operate the system and start up our new business. Golden Paws training has been invaluable in helping us (1) to adapt the system to how we want to operate or (2) to adapt the way we operate to use the systems features. We have used the Chat feature several times with good response times and effective guidance.

Pets exec

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazing quality and easy access to a numerous amount of information kept well with the organization and helped enable the business to grow better.

Pet Exec software runs my business

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love that it is cloud based. I recently got hacked and my data was held for ransom-Except all my client's info because it was held by pet exec no client info was compromised! there have a been a few questions on How do I...? I've received timely updates and responses. Love the packmates feature.

Pretty good

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Petexec is pretty easy to learn. You can really learn as you go without much help. But when you do have questions or need help they are always quick to respond and it always solves the issue. There are a lot of ways to keep track of things. It really is a complete system

Good product would recommend for any boarding facility!

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: In my experience the interface was very easy to use and pleasing to the eye. It made finding the information that you needed to find very easy.

Kate's Review of Pet Exec

Dec 19, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, I like how user-friendly Pet Exec is. It makes training new staff much easier because they can navigate on their own to figure out most basic operations. I haven't been thrilled with some of the updates, but that doesn't change my opinion. Tech support definitely could use some improvement. I feel like the support representative could communicate more effectively, such as asking questions regarding the stated issue before giving instructions. I feel like I waste a lot of time telling the representative "yes, I checked that...." when I feel that was evident in the way I worded my initial statement.

I love this so much! Easy to check in and out dogs!

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's very easy to learn and navigate! I love how when I don't know what I'm doing I can usually figure it out pretty easily!

Behaved Barkers

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec has been very helpful to running and tracking my business. The added ability to maintain a client base and send emails for the different occasion is helpful.

Great Service; Great Product

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've tried several softwares for our type of business and PetExec is by far the easiest and most applicable to what we offer. There are some differences in our industry and for the most part, we can work around with some options in the software that helps us do what we need to do. The customer service is super fast - I'd say most emails are responded to within 30minutes and they give screenshots and step by step instructions that make fixing any issue fairly quick and easy.

Excellent quality

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great quality, product was exactly as described and the sizing chart was accurate. Would definitely recommend to others and will be purchasing from this company again

Easy to use

Dec 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using PetExec for 4 years now and has made a lot of improvements. It's very user-friendly. I just do not like that you can't use a back button with the program or if you hit a backspace key it exits you out of an invoice. But those are little things you just get used to.

Petexec Review

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In my experience, PetExec has been really useful for the business I work in. It is easy to use, effective, and efficient.

Great Software

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This was not the first software I have used to run my business, but it will be the last. I offer boarding, grooming, and daycare services and this software handles it all. It's clean and efficient, and customer support is instant. I absolutely recommend this software for your business.

Barks and Recreation loves PetExec!

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I am the groomer in a daycare and boarding facility, and we use PetExec. The interface is easy to use and makes life a lot simpler. There are sections where I can add notes on a dogs behavior and grooming notes so this feature makes my life a lot easier. It is easy to find dogs and owner information. In a hectic environment where we are always running around and constantly busy, this makes our lives much easier! :)

First time reviewer

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: It's a little difficult to get a handle on it at first but once you do it's great. I really like the put in for feature request thing but something seems to me like they should already be there like combining daycare & boarding scorecards. I do love the online chat for questions I think that's great instead of being on hold waiting for someone!! I did not like the time clock reports prior to the new update not sure if that's changed haven't had time to look into it yet

Great program

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has a lot of features that make it easy to use. There are a few features I have not been able to get to work properly but I also have not done the training yet.

I honestly really like the program.

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've had a good and easy time using PetExet. The only thing I think you need to improve on is making it content and use the same system for multiple locations.

Kingdale Kennels Review

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been very pleased with how Petexec operates. It is an easy and user-friendly tool. A must try app.

Takes a bit to get the hang of it, but easy after that!

Dec 17, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although I haven't used PetExec very much at my organization yet, I was trained with the rest of the employees on how to use it. Most of it seems fairly intuitive, but some things I definitely had to practice. The more I played around with the software, however, the easier it became to use. I find the software aesthetically pleasing as well.

Easy system to use once you get the hang of it.

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My experience was extremely difficult at first but over time using the system became simple to use.

Excellent and user friendly program

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is an effective and simple to use the program. As an employee, it is very helpful to have access to sign in, schedule, and to see what is coming up and support at my convenience at home or at work. It really helps all of connecting and stay in the loop.

Part of the pack

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We would love to see a category for age, spay/neuter if dogs are "traveling" through the area. overall this was something we desperately needed. I really like. My staff really likes the easiness and I am especially grateful for the technical support when needed.

Petexec review

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I use petexec at work. It is significantly more user-friendly than the old system we were using, which I love! Checking dogs in and out is so easy and adding products to the cart is great! Taking mistakes in the cart out after checking someone out is a bit of a difficulty though because I have to locate the purchase history instead of being able to just go back to the cart. This is problematic if a customer changed their mind or I make a purchase mistake and the customer has to wait until I can make the edit to their cart. I wish that was easier to do. Report cards are a great tool for customers to feel like we are paying attention to their animals without them having to call to check in every day. Overall, petexec is awesome and I'm very happy my place of employment uses it.

Nice System

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This system has everything. Kind of overwhelming, but for the things I need it for right now - it's fine. An intuitive system for the basic information. Has been a great help to me at the start of my business. I can see that as my business grows it can provide the software support I need. They also have a nice library of help topics that walk you through whatever you need to learn about.

Review of PetExec

Dec 16, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Random glitches overcharging clients, unannounced changes in functionality, and being told that feature requests aren't a priority prevent me from giving PetExec a better rating.

Excellent Software

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the second software that we have purchased for our pet business since the beginning and it blew the first out of the water. We still have some kinks that show up regularly, but nothing life altering. The support team is always quick to respond and fix the bugs. The facebook page is very helpful as well to doggie business owners and has been a lifesaver for referencing on more than one occasion.

The best pet program

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is the best program for your doggie needs. I can easily access it on my phone and manage my grooming schedule.

Great! Just a few things.

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The overall product is great. It is easy to learn and easy to use. I would only change just a couple of things. Firstly, there should be an option to print a grooming pdf directly from the grooming appointment page. It is a hassle to exit the page and pull up the grooming schedule in order to print the document. I also think that previous grooming prices should be viewable on the grooming appointment page. To find a previous groom price you have to go to the modify pet screen and pull up the grooming history. I think that these changes would make the product that much better. I do like how easy it is to pull up histories and reports and have an up to date listing of all available kennels. I would recommend this product to anyone looking for boarding/daycare/grooming management software.

Pet Exec Okay

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I like the layout, look, and feel of Pet Exec. It could be more intuitive but they continue to improve it. Customer support is always responsive immediately; however, sometimes they are not able to correct the issue. For example, daycare reservations often won't appear on our company calendar and they have not be able to figure out why. We did not realize automatic e-mails were being sent when we booked things so watch for that - it can be managed under company preferences. The software is affordable and does the trick.

Great software

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is good and it has all the modules that we need for our full-service pet resort. I think that it is no very user-friendly. I found it very hard to teach myself and the staff how to use without referring constantly to the guide.

Have used for three years!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Petexec for three years now and the program keeps getting better! Once you start to use Petexec it gets easier and easier to use and teach new employees. (We love the YouTube videos as well!) highly recommend!

Great for medium to advanced users!

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is a fairly versatile and straightforward program for the pet industry. The features involved in animal selection as well as the drop down menus for specific characteristics are very comprehensive. The biggest issues we ran into were with booking histories being difficult to find, and not having a groom/bath scheduling field available to look at coming dates. Otherwise no complaints whatsoever; several individuals were trained and ready to use the system within days of use.

This is my review

Dec 16, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I can only really use it for Daycare. I have cage-free boarding and private suites, and I still can't seem to use it for my boarding business. I keep track of boarding on a Google Doc and just run it as an Owner Purchase each time. And the coaching is way too expensive for me as a new business. But customer support and the entire team are fantastic!

Well done and easy to get around

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: The software is easy to use and enables everything to be done on it from scheduling and purchases...

Believe it.

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I gave 5 stars for each category, because honestly, this software has no weaknesses. When we opened 3 years ago our biggest concern was finding a software that can handle the check-ins, changes, and checkouts of a facility that could see 150+ dogs on any given day. After demoing 3 finalists, Pet Exec was the clear winner (and that was their old edition!- the new one is even easier to navigate).

This software gives your company the professionalism your customers will be pleasantly surprised with. It can effortlessly handle training, daycare, grooming and boarding. Once you set up your reminder emails for vaccines and services, most of your front desk staff's work is automated for them. They're then free to focus on the small details that really separate your company from your competition.

Like I have told countless others and will continue to tell other colleagues, get PetExec, it will be the best business decision you made to this point.

Managing member

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: User friendly, excellent customer service. Great features that made running a doggie daycare a breeze.

PetExec 100 percent purrrfect!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Pet exec is easy to use, it helps keep things neat and oorganized. Everytime our company needed additional help the tech support team, was wonderful and was knowledgeable. Pet exec has many features to keep up with all your doggy tasks for the day.

We'd like to have a lot more from PetExec to help us run our business.

Dec 16, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: We appreciate you guys and think you are terrific. We really need our software to work better for us. We appreciate the upgrades, but being in 3 locations and having to log in and out is tedious, especially for me as the owner. There are other parts to our grooming, bathing, pet sitting and other services that do not jive with your system.

Good value

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We enjoy the program just takes a while to navigate through it. There are many great features once you learn how to use them all.

One great Program

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I must say when starting out using this program I was a little Skeptical and nervous. After learning along the way and figuring out the features of the program and how to properly use them, I must say this program is a fast learning program that has so many great features and potential to help organize and run an animal boarding, daycare, and grooming business. PetExec is awesome.

Overall happy but would like to see more

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using the service for 8 months now and are pleased with most of the features and with the customer service. Would like to see more business reports that help a business owner make budget decisions. This would be very helpful to review future earnings, and something other services have provided.

Daycare review

Dec 16, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Not the most user-friendly system. Things are not described properly or easily accessible. Clicking one wrong step will result in having to start processes over again.

Vendor Response

by PetExec on December 16, 2016

Hi Stphanie, PetExec does have a lot of features and the trick is to setting it up correctly. Once all the automation is in place, the system is much easier to use. I invite you to let us peek at your setup which is most likely the cause of your frustration. Once the settings are adjusted for your particular situation, PetExec can save you countless hours spent doing tasks and streamline your day.

Simple and Effective

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Before I began working at DSL Boarding and Training, I'd never used a scheduling system at all. Pet Exec was incredibly easy to learn! It's very user-friendly and basically, walks you through everything you need for daily use. Recently, I was training a new hire to use PetExec and he picked it up in two days. When we (rarely) have a problem that we can't solve, the customer support is really nice! The only thing I wish was a little different is some of the reports. However, I understand that each business operates differently and that PetExec would be hard-pressed to make something for every single operation. Overall, I'd say PetExec is definitely worth the money and I would recommend it to anyone!

A good software

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The first time I used PetExec was when I was working for Petz Mania. As someone who was new to this program, I found that it was very easy to use and it was very organized. Everything on there is self-explanatory and it made booking appointments so easy!

Great product

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: PetExec has been a great improvement over our old system. The features for integrating boardings and other services has been great. Also, the email services are awesome in generating business and personalizing guest experience.

Changes in the workplace.

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been working in doggy daycares for a while now and most of them used outdated software or even just wrote transactions on paper. It was long, tiresome and hard to reconcile what had gone on in a day. After using PetExec my rates were opened to the capabilities of a well thought out program. It kept track of everything and we could even keep notes on certain dogs and keep them where everyone could see them and keep informed. It has some great features to take advantage of.

PetExec rocks!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: It's so easy to use! I really feel like it's helped our business and our employees with its easy features! Thank you!

Top of the Pack

Dec 16, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Features and accessibility for our clients

Cons: No printable manual, everything is 3 or more clicks away

Overall: Just finished the first month of using this software and I'm starting to figure it out. Some of the setups are awkward, some unnecessary, and others difficult to navigate to. The customers like some of the features as well. They receive an email after checkout to let them know how many sessions they have left and upcoming vaccinations. While it's still somewhat of a headache figuring it out its nice for the customers. I'm sure given time I'll sort it all out.

Recommendations to other buyers: Make looking up a number of daycare sessions and editing daycare sessions should be easier. Kennel link while being old and outdated had a good size list of links to different activities right in front of you without having to click thru sections to get where you wanted to go.

Improvement in the Past Several Months

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We began using PetExec here at PetWash in March of 2016. It worked well overall though it was slow at times and we found it lacking in retail options involving inventory tracking, and updating. We sell retail items and it seemed somewhat cumbersome. In recent months it has improved a lot. After some upgrades, the speed is no longer an issue and it's nice and speedy. I've submitted several suggestions for improvements for our usability with bathing and retail via the Suggestions link, but haven't heard back on whether any of them would or could be implemented. Overall, I think it's a good value because it doesn't what it's intended to do for Grooming, runs transactions and allows us to do some reports to keep track of sales and commissions.

Very Happy

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This has been an amazing service, the owners and staff are amazing. They respond very quickly to all inquiries and are always giving advice on how to make something work.

A Good System For A Small Business

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using the system for over four years now, and it has been a reliable site for all of our business needs.

Title more cuz I need 10 char

Dec 16, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I haven't used it much but the interface looks good. I've heard some praise and complaints don't have enough time on it but keep getting emails to review it. Hopefully, this will stop now.

3rd Times the Charm! Finally a System that Works!

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of Use, variety of options !

Cons: The reporting for bookkeeping could be better in the projected income options. Would love to be able to click a timeframe and see projected $.

Overall: We tried two other system before this and we are so thrilled we found PetExec! There are always a few extra things we wish it would do but over 95% of our needs are met and any questions or hiccups are quickly and efficiently supported! They update regularly and are always working to improve their program which is so nice to see! The packmated group page is a wonderful way to support other kennels, learn and help each other as well and they monitor it closely so you know help is just a click away. We will be sticking with PetExec!

Recommendations to other buyers: It can be intimidating when it comes to allowing clients to book. I still haven't set that up out of anxiety I will royally screw it up but I hear when its all entered right it works great!

Simple and fast!

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easiness

Cons: Missing key important things

Overall: I've been using PetExec for about 2 years now and have definitely been happy with it this far! All the new changes are great and make my life so much easier!

2 Years of Use

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how many options there are in Company Preferences to alter the way our Boarding, Daycare, Grooming, and Training services are organized. Also, I love how customers can create their own account online and alter it themselves when needed.

Cons: I don't like how you can't sign only one dog out from the same owner. On check out, it checks out every dog from that owner know matter what, making it complicated to alter in the dogs that are not leaving. Also, the grooming calendar could be a bit simpler, meaning show what day of the week it is on the one day option.

Overall: We have had PetExec since before the upgrade. The upgrade is way more simple, plain, and convenient! Of course there are minor alterations we would prefer for our specific company ways, but overall PetExec lets you customize the way you want it to run. The hardest setup was to price grooming by breed. It took FOREVER but having PetExec allowed us to create our own entire way of pricing:)

Recommendations to other buyers: Overall, it works for us and it can be altered to work well for your business too! And anytime you have a question, PetExec responds immediately through their chat!

Best Boarding & Daycare Software on the Market

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: No way to require signed boarding agreement.

Overall: I can't say enough about the positive experience my team and I have had using PetExec at our fine hotel and spa for dogs and cats. It is so easy to learn and so quick to navigate that we wonder how we ever survived without it. We love the awesome tech support that is available to address questions or concerns quite readily. Our only request is that this software would please, please, allow us the option to require our customers to check a box to agree to our uploaded boarding agreement, which would eliminate all paper from our office! We hope the writers will enable this feature in the next updated version.

Excellent product

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease or use
Smoothness
Simplicity of the look and feel
Straight forward learning
Customer service Is great

Cons: Sometimes a few to many hoops to jump through for simple things

Overall: We switched to PetExec last year and we have 3 daycare locations and we love it. I always highly recommend to everyone

Wouldn't change a thing.

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have worked at multiple doggie daycares this is the best program I have ever used. They keep updating and adding things that just make the job easier. The program is really easy to navigate. Customer service is always ready for anything you need.

Great software for dog boarding facility

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer support is fantastic and the software looks professional and is easy to use! Updates are made usually around 2 am in the morning out of business hours.

Cons: Nothing. It is great!

Overall: I love this software! If they ever do any updates or changes it is overnight and not during business hours which is fantastic. If we ever have a problem with the software which is rare the customer support is fantastic! When they change the look it takes a time to get used to but the staff in charge of the software is so wonderful and eager to help us at Pleasant Pooch learn it quick and answer any questions we may have.

Recommendations to other buyers: It can be difficult at first to understand where everything is but the customer support is so helpful!

Great Program

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: I don't have any at this time

Overall: I find the program easy to use. I find it very useful for my clients and the detail they need to keep.

Recommendations to other buyers: none

Rockstar Pet's Review of PE

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer service

Cons: No way to track driver rides (pick ups and drop offs)

Overall: Great look and overall functionality. Some items are in peculiar locations of the program but the submitting of requests and customer support is A+.

Recommendations to other buyers: n/a

Improvements Are Fantastic!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: PetExec has been so responsive to any questions I've had, and it's an extremely user-friendly software. Thank you, PetExec! We love you!

We are so impressed with PetExec!

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: email blasts and report card email capability

Cons: takes a while to learn how exactly to do everything, but once you figure it out it is relatively simple

Overall: I am happy with the functionality and a number of features that are packed into this software! I really love the email blasts and the report card email template! My customers love it too! I also like that customer can be given access to reserve their own appointments, but I have not set this feature up yet!

Best Pet program

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of access

Cons: some times slow in loading

Overall: Would not know what we would do without it. Maintains our daily dog needs, great for reports forecasting. We use it to plan for the future based on the information in the program.

Recommendations to other buyers: use it to it full potential

Easy to use

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy

Cons: Learning curve, but that's with other programs too.

Overall: This system was much easier to use than what we were using before. I like the layout and the ability to customize the sidebar. Will continue to use happily.

Recommendations to other buyers: None. All good

Excellent piece of software

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: PetExec is an excellent piece of software. It includes every feature we could ever need. I look forward to working with PetExec for a long time.

Satisfied for two years and counting

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: From the initial set up PetExec has been incredible. Helping us to streamline our business by simplifying and automating the daily to-dos of running a doggie daycare. We've been a satisfied customer for over two years now and look forward to a continued relationship for many years to come. The system is easy to use, customer service is excellent (they make you feel like you're really part of the pet exec family) and I think my favorite thing of all is that the system makes us look really good to our clients! Thanks, PetExec for changing our lives by improving our business and the way we're able to operate.

PetExec above and beyond!

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Learning a new program is always the hardest part of our business. PetExec can be confusing at first but once you got the hang of it, it is a breeze and very functional. The customer support is great and they are always right there to answer any questions.

Great software

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use. Great customer service. Wonderful people run this company.

Cons: Some of the reports are a bit misleading. Too hard to explain here.

Overall: We have used PetExec for 2 1/2 years. It has been a wonderful program. The only thing we would like better out of it is more detailed reports for business planning/budgeting purposes.

Very good but a bit too complicated

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The number of features

Cons: Too many options to go through.. i wish they did the set up for free so everyone is happy

Overall: Customer service is amazing and Jamie was awesome in every way but the system itself seems to be complicated to no reason in certain areas..

Great software

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I work at a dog kennel and this software makes working there easy when organizing dog in their kennels!

My first experience

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Being a new user of PetExec it was easy to use & not difficult to get around. I'm someone who struggles a bit with technology so this was extremely helpful to navigate!

My first experience

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Being a new user of PetExec it was easy to use & not difficult to get around. I'm someone who struggles a bit with technology so this was extremely helpful to navigate!

Very useful and adaptable software

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Depth and customizable

Cons: Calendar views for grooming

Overall: This software is very thorough and useful while helping to run my business. It can do so much, so it's features run deep- meaning at times, I've spent too much time figuring out how to do something, or worked on a task inefficiently for a while without finding the better way. However... Customer service is almost always at our beck and call, & quick to respond when an inquiry is sent after hours. Usually if I can't figure out how to do something or where to find a feature, customer service quickly gets me there quickly and I wished I had reached out for help sooner!
They do frequent updates and are constantly improving.
The software is flexible to my needs as well.
My biggest criticism is some of the calendar views, particularly for my grooming salon.
I love the reporting and data. I love the email blast functions.
I love how thorough we can be for each client and pet.

Adequate for some

Dec 16, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything is in one place, which is nice. Additionally, it is very easy to look back on clients' order histories.

Cons: It is very complicated to use, especially for our business which offers a variety of package options to clients. It was very difficult to book clients for multiple services at once.

Overall: We began using this product after years of making do with a complex system of Excel sheets. While clearly an improvement over that, the system was more useful in theory than in practice. For our dog daycare, we really struggled to find ways of making the system work for us, and for the complex product options which we offer.

Simply the best software to use

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and customer service

Cons: Learning curve at start

Overall: We have used that exact for two separate facilities and its ease-of-use, customer support, and ability to integrate with First Class credit card processing is amazing. Our experience has been second to none. We love that it's able to handle time cards for payroll, reservations, customer self-service for bookings and appointments, scheduling staff and more!

Excellent Pet Software

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How detailed it is.

Cons: N/A

Overall: I first started using PetExec a few months ago but I had the software down in just a few days. It's very user friendly to all ages and it's very rare that you'll have a problem but if you do the support team is awesome.

Love this software! Now I can focus on actually running my business, not fighting technology.

Dec 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Migrated to PetExec after using (or should I say "using") a competitor's software. Love the ease of use and well-thought-out functionality. The best parts are: Customer support is fantastic, help is just a click and a chat away. These are people who actually know the software. Also love the ability to request feature additions if the way things are laid out aren't quite the way you want. Can't recommend enough!!!

Feedback from a doggy daycare

Dec 16, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The features are great, the way we can tailor it to our needs, the flexibility to make adjustments quickly and efficiently.

Cons: Would love to be able to NOT have employees log in from home. Would love to have a small note section on the front page.

Overall: The software is amazing, the support is fantastic in terms of ALWAYS available and with PROMPT service. Sometimes, support can be a little less "condescending" to those of us that are not techies. I would use this program again and again. I do recommend the training. I did not do it and find something new every day that I did not know was there. I think, if I could change anything, I would want notes on the front page and a one-click sign in for daycare.

Recommendations to other buyers: Can we please have a one-click daycare log in?

Vendor Response

by PetExec on December 16, 2016

HI Kerry, Thank you so much for the review. We love being able to serve you for all these years. I'll bet you don't have quick check in enabled: http://docs2.petexec.net/load.php?c=289 This will help you check in the customers quickly with one click!

Easy to use

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn and navigate

Cons: Don't have any complaints

Overall: The program is easy to use and navigate through. Very simple to learn how to carry out everyday needs and many features to use for multiples functions beyond typical day use.

Recommendations to other buyers: Not really

Overall Great, Few Suggestions

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I think that it provides all of the tools a daycare/boarding facility would need in order to be successful, and does so in an aesthetically pleasing and functional way.

Cons: There are minor usability problems that cause problems mainly when checking out customers and the amount of time it takes for certain transactions.

Overall: Overall, I believe that the PetExec interface provides its users with exactly what they need to run a boarding/daycare/grooming facility. I do believe the usability of the program could be enhanced through minor changes. Mainly a number of touchpoints it takes to check out a customer. I am obviously not currently checking anyone out, but if my memory serves, you are required to click "check out" two, if not, three times before a transaction is actually completed. This seems extraneous. In addition, for certain transactions "debits" on the account are automatically added to a customers total, which can lead to problems if a customer is not able to pay but it is overlooked when checking a customer out -- accidentally charging them too much money on their card. As the supervisor of our front desk, many of my co-workers have struggled with this when overwhelmed with customers and would rather have to manually add the debit if a customer is paying the debit along with their transaction.

The Best!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Boring interface .

Overall: Everything is so easy to use and the customer service is the best in the industry! I really enjoy using PetExec software.

New User first time client

Dec 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We haven't gone live yet, but we are very close and have spent a lot of time setting up, using the coaching, and the online support. Everyone has been great and we look forward to using this software for years to come!

Couldn't imagine working without it!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Needs better scheduling software for dog training facilities. Including private training classes and group classes.

Overall: Petexec is an integral tool in our company. Over the years it has updated to the point where a new employee can learn how to use it within their first day. The customer service is live and extremely quick, taking every concern or suggestion very seriously.

Excellent and functional software

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Calendars

Cons: Wish it send automated text message reminders and I could link to my google calendar.

Overall: I have been using Petexec since May of 2016. It has allowed me to stop using day planner and keep our business more organized. I love it and the reports I can pull.

Best program for Pet Care

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Organized, absolutely amazing customer service, you can talk to someone right now when you need to, they will answer any question and help you through it.

Overall: This program is amazing, it helps tremendously to organize our guest. Our furbabies information is all right there where we can find it, this program even does some of the work for you like automatically sending parents an email when vaccinations need to be updated. It is very quick to maneuver around, has a natural flow. Most the time owners need their records back but we also need one as well, Pet Exec went paperless so all we need to do is scan and upload the records to our specific customers profile. The profiles for the dogs and parent are amazing, we have all the information in on spot, it's very simple to get the information off of and very very easy to update customers information. The program is personalized to you business, you can add and take away products, change prices, add boarding spaces, and change prices upon checkout. For boarding Pet Exec has its own scorecard where to can track wether dogs are eating and taking their meds correctly... I will always recommend Pet Exec for pet-care businesses.

Makes Work Simple!

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The organization makes everything easily accessible.

Cons: Sometimes the drop down box doesn't drop down so you have to check in dogs the longer way.

Overall: Pet Exec is very user friendly! It only took a day for me to learn the basics and I continue learning more of the countless features every day! I love how it keeps all the information we use daily organized and easily accessible!

Excellence

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Step by step processes make everything organized and easy to do

Cons: Sometimes I have to click back home instead of just being able to go back a page

Overall: Have been using it as a groomer at my job and is super easy to check my dogs in and out and put it prices and any information I may need for later!

Recommendations to other buyers: Would help a bit if it were easier to figure out how to put in my tips but other than that great!

2016 PetExec Review

Dec 12, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: how easy it is to navigate.

Cons: it would of course be nice to have more options to personalize the software, just due to the differences in they why this business can be run. That is also the reason why it wont be easy to allow for so many custom features.

Overall: I like that you guys make changes based on customer requests. I think the format is really easy to navigate once you have explored it. Every time you guys do an update there are always feature we appreciate.

Recommendations to other buyers: Not at this time.

Great, highly recommend!

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How customizable it is and it being in the cloud so you do not have to constantly back up. Love the online support as well.

Cons: It can be very confusing when first setting up and getting used to. Really kind of wish there was an all inclusive manual to reference.

Overall: Great software, highly recommends. My only frustration with it is how confusing it can be to set up. I've even used the golden paw program, but still feel a little unprepared. I fully comprehensive manual would be wonderful.

Great Software for Doggie Daycare Management!

Dec 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customizable. Streamlines processes. Relatively easy to use.

Cons: Sometimes difficult to figure out settings. A few settings that get in way of setting up exactly how you want it.

Overall: This software has so many useful features and ways to customize to your specific needs. We love it! There are just a few things that can be tricky to figure out but with a little help from customer support it can be sorted out.

Recommendations to other buyers: I wish the way daycare packaging is set up is more flexible.

Kennel Software pkg

Dec 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User Friendly, variety of options based on business model

Cons: N/A

Overall: I've been in the animal industry for over 30 years and have seen a variety of software for the Pet Care Industry. In 2008 purchased an existing Daycare business that was just the launching pad for where we we're to go. We did our due diligence on all the software that was existing at the time, and hands down PetExec was the standout. Although a new company, the model had so much offer. We have never come across a situation or question that professional guidance was not there. Our reps are top notched professional in each of there expertise. I contribute a part of Planet Doggy's success to them as our client based can use parts of the program for their individual needs and completely user friendly. Customer Support is stellar and takes each question asked to have options and final outcome to the clients satisfaction. Thank you Pet Exec!!

Recommendations to other buyers: Check out their demo

Great product!

Dec 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality