Who Uses This Software?

We help small, growing nonprofits serving their local community, to large, international organizations like UNICEF. DonorPerfect 's web-based platform scales to meet the needs of any size nonprofit.


Average Ratings

185 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month
    See pricing details
  • Pricing Details
    No set up fee. Unlimited users included. Most include Constant Contact.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SofterWare
  • www.softerware.com
  • Founded 1981
  • United States

About This Software

Thousands of nonprofits use DonorPerfect's all-in-one software solution to manage their fundraising activities and donor management. DonorPerfect offers a variety of fully integrated programs for every type of eCheck and credit card processing, including one-time gifts, automatic collection of preauthorized recurring pledge payments and online payments. Perfect for annual appeals, grant tracking, capital campaigns, online fundraising, special events, contact management and more.


DonorPerfect Fundraising Software Features

  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

DonorPerfect Fundraising Software Reviews

Great platform for donor information

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: We are still quite new to DP but we've been learning new tricks every day. Great ways to save all kinds of information about our donors sharing the information with colleagues and making all kinds of reports.

Cons: Sometimes it is a bit complicated to do specific tasks but Chat support is great to solve any problems in timely matter.

Overall: It is a great platform to keep all information and details about our donors, run the reports of all kinds and keep the updates visible to all users.

With Donor Perfect we track memberships, donors, class registrations and events with ease!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Customizing the reports and screens is a plus! There is always room for our organization to grow with Donor Perfect software.

Cons: It is sometimes inconvenient to have to adjust to the online changes to the software, but in the long run I know it will create more versatility and ease of operation.

Overall: Donor Perfect performs all the functions that make me look like a techie pro to our Board Members and my boss!

My overall experience has been positive and Customer Support has always been helpful when I call.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I am able to customize my reports to get the exact data I need. I also appreciate that Customer Support will send me detailed instructions on how to run reports after I contact them.

Cons: Sometimes the search feature doesn't produce what I'm looking for, otherwise I am happy with this software.

Very Easy to Use

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: There are not changes being made constantly to the software or process of how to enter information. So many times in the past I would just start understanding what I was doing and the software would be updated or changed and I would be back at square one. It seems you knew what we needed and how to handle that right from the start.

Cons: In the capacity I use the system I have no complaints. It wasn't very hard to learn and I love that everything for a new individual can be entered all on one screen. The more I learn about Donor Perfect the easier it becomes to use !!

Overall: Easy to use and update information ... calculates hours to make it easier for review.

DonorPerfect is an amazing product! We love how easy, yet robust the it is!

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Pros: I like how it is intuitive, but also has extremely powerful. You can use it as a database, but you can use it for reporting and analytics as well.

Cons: My least favorite thing would be that there is so much to learn. I think as an organization we are not utilizing the software to its full potential.

Makes my job easier

Jul 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use - I'm able to train other staff members to use without much problem due to the easy to understand functions
Customer Support - The customer support team has been wonderful each time I have called with a question, I have my answer quickly, I never wait long to speak with anyone, and they always follow up with an email with how to do what you just learned.

Cons: I wish that there was a feature to look up other individuals connected with a constituent. For instance, if there is a spouse or an employee you were trying to look up connected with a record, you can't search for them currently if you don't know the name of the record holder.

Overall: better flow for the needs we have

We think Donor Perfect has the best price and quality of product for our small nonprofit.

Jul 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The pricing options are very good. The service has been excellent. Love Live Chat. We found the ease of creating an "export to file" report a plus. Video instructions were very helpful to us as we started from 'scratch' and had to import some constituent lists. There is a great selection of record fields which will prove to be helpful in tracking our donors.

Cons: I have not run across anything to dislike except maybe the knowledge base has not been as helpful for me, at least, as the live chat or other support tracks.

Overall: We actually had no previous donor software, so Donor Perfect was a perfect place to start.

Started a new job and they are using Donorperfect, I really like the basicness of it.

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: cloud base and great support. It was built for fundraising so covers the basic of what is needed for fundraising

Cons: reporting is pretty basic and its does not let you build comprehensive reports. They are selling an add on, so I am not sure if that would make reports better.

Advanced CRM

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This software is in credible CRM and donation management software but beware it really does require a full-time database administrator to keep the records clean and well organized . There is definitely a learning curve with the software as with most that give you a lot of great data . Donor perfect is an excellent choice in comparison to razors edge and a definite upgrade from other programs such as each etapestry.

Product hype is great, customer service is dismal

Jan 13, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Our organization signed up, paid the fee and worked with our implementation lead sending in our data. 10 weeks has passed without response to our request for follow up, setup and timelines for data conversion. VERY disappointed. Not even a courtesy call to advise what the hold up is.

Vendor Response

by SofterWare on January 23, 2017

Dear M. We sincerely apologize for this experience. Our implementation coordinator encountered several challenges with your data, and he admittedly took too long to seek assistance and get a resolution to the issues he was experiencing. Further, as you indicated, he did not communicate with you as he should have. In short, we dropped the ball, and we sincerely apologize. This is not how we normally conduct business. Usually, the implementation process is a positive, reliable, and reassuring experience for our new clients. We have since heard that our implementation coordinator has contacted you, went through all your spreadsheets, and is now in contact with you to set up a mapping of your data to the proper fields within DonorPerfect. It¿s our hope that we can re-win your confidence and gain your trust, and that you¿ll have many years of satisfaction and great success going forward. Again, please accept our sincere apology. We can, should, and will do a better job.

Donor Perfect

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: My non-profit could not exist without DonorPerfect especially the ease of reports in provides us each time.

Very robust software for non-profits that could be a little easier to use.

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is very robust. It has plenty of features packed in, including financial reports, emailing donors, notes, demographics, exports, and some webhooks for software integrations. I've found that it is a little less inviting than I'd like it to be. The different functionalities that it provides and the user interface could use some help.

DonorPerfect

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use and great customer service

Overall: I've used other systems and think that DonorPerfect is my favorite. It can do everything you need it to do including sophisticated reporting. It's quick and easy and everything can be easily exported. The customer service is the best! Both by chat or phone they can help you do everything you can't figure out how to do on your own. Their training is also really worthwhile. I've used several Blackbaud products, and I'd choose DonorPerfect over them, especially because it costs less but you don't lose anything.

Donor Perfect for Nonprofits

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this to track all of our donors and giving. It has been very helpful but I would like a way to learn it more fully so that we know we are getting all benefits from it.

An average rating

Nov 21, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The price. That it is a Canadian company with information housed in Canada

Cons: Not as user friendly and intuitive as I would like

Overall: I have been working with Donorperfect again for about 4 months after not using it for a year. I am rating it average as I do think while it is good value for the money I do not think that it is as user friendly and intuitive as I would hope. I find the income tax receipting process a bit complicated, as is the development of customized reports. I do like that the information is stored in Canada, and that we are charged in Canadian dollars.

Recommendations to other buyers: Weblink is not as easy to use as I would have hoped. Some duplication always seems to occur.

Vendor Response

by SofterWare on November 23, 2016

Thank you Lisa for taking the time to provide your feedback. We're sorry to hear you're not more satisfied. We'll be reaching out to have a trainer review receipting with our instant merge, and Weblink (integrated online donation forms). We think these duplicates could be fixed with setting adjustments.

Donor Perfect is the perfect donor management software!

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Donor Perfect has the best customer support in the industry. In addition, they have partnerships with various other product providers that make integration easy. I wouldn't use any donor management system.

Cons: Would like a way to manage alumni better, we are a school and like many donor management packages we are forced to treat alumni like donors.

Overall: We use Donor Perfect to manage our donors and alumni giving. We have also used several of their partner products and we couldn't be happier. As a bonus they have one of the best user conferences in the industry. Once a year they host a hands on conference that gives practical solutions to common fundraising issues. Whether you are an experienced fundraiser or just starting out you will love the many solutions DonorPerfect and their partners offer.

Recommendations to other buyers: Make sure when you are looking at the product you look at the various options available like Weblink and DP Payment Processing.

Donor Perfect is Donor ease!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The true ease of using the product and the customer service

Cons: There is so much the product can do that we know we do not have a full grasp of its capacity yet. Training can be expensive.

Overall: We have used Donor Perfect as our donor database since 2009 and have been extremely pleased with the ease of use. The best part is that as we have grown and developed the software and donor tracking methods have grown right along with us. As we have identified new needs for tracking donors, identified new donor methods to make online donations, growing and/or modifying donor touches, Donor Perfect has been right there with us. Their customer service is timely and efficient. Their sales individuals are extremely helpful often suggesting tools that we had overlooked or really did not understand the scope of what was available to meet our needs. Overall, for any non profit regardless of size, status of development, scope of programs, Donor Perfect software and Donor Perfect Products has meet and often excels our expectations.

Recommendations to other buyers: Loving the ability to participate in webinars. Especially the free ones that explain changes, updates or options.

Think twice before conversion

Nov 16, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: It has a lot of functionality, I wish I knew how to use it...

Cons: No immediate support during conversion.

Overall: We were using Access and switched to Donor Perfect. There was no conversion support to walk me thru how Access compares to Donor Perfect. We have no down time as donations needed to be posted in the system. Our training was scheduled one month after conversion, leaving me to call support for guidance. And, we paid extra for training! We have a simple format, and I just needed the basics. I'm not sure of the value gained as I continue to loss productivity by constantly searching for a solution.

Vendor Response

by SofterWare on November 21, 2016

Thank you for providing your feedback, and we¿re sorry to hear you¿re not satisfied. Your colleague Nora was our primary contact during the implementation process, and we notified her in early October how to schedule training, prior to your system activation, in order to get your training scheduled more quickly. We also noted that the implementation appointment with you and two of your colleagues was positive, and there wasn¿t any indication of disappointment. So there really seems to be a disconnect, and our Vice President of DonorPerfect, Jon Biedermann, wants to make this right. He's one of the original founders of DonorPerfect, and can be contacted directly at jonb@donorperfect.com and will reach out to you personally.

Donor Perfect On Line is a great program!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: On line access, ease of use, technical support.

Cons: No negative comments.

Overall: We changed over to Donor Perfect about 6 years ago. Having Donor Perfect as a web based program has been very valuable to us. Any of us that work with Donor Perfect can log into the system without having to remote into our computer at work. We have people of various computer abilities working in Donor Perfect, and the person with the lowest ability didn't have trouble learning the daily functions of entering gifts. I manage the automatic giving, and as long as I put the data in correctly the feature works well. I can set up my automatic giving to happen on a day when I am not here. The preview feature lets me be sure that all of my donors are included in the batch before I run the batch. I came into managing the automatic giving in Donor Perfect with no Donor Perfect experience. I was able to watch some videos and get up and going with no training - just a few calls to tech support when I entered data incorrectly. :)

Recommendations to other buyers: Take the time to watch the training videos, and when doing the automatic giving (EFT) take the time to think thru how you want these to run so you set them up right the first time.

DonorPerfect Review

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using DonorPerfect at our nonprofit for several years now. We migrated our donor database (I believe from an internal system without a lot of features) 6-8 years ago, and we have been updating and cleaning up our data a lot easier ever since then. Similar to many nonprofits, we have had quite a few different people work in the database. As you know, that can create lots of problems! Luckily, DonorPerfect is one of the easier systems to teach and learn, so we have been able to minimize and even bypass many of the issues of having multiple users.

Extremely happy with DPO

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Extremely user friendly.

Cons: Nothing.

Overall: I have been using DPO for 10 years and I am extremely happy with the program. It has really made my working life much easier. The payment processing is very quick and easy as well as the "Split Gift" function. I have a very large database so having the ability to enter as much information in each gift is a big bonus to me. The support of the phone staff is wonderful. They are very friendly and always solve any problem that I have. I highly recommend purchasing this program.

Excellent Tech Support

Sep 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendly; can access information that is helpful in tracking what our donors are doing. Have had very helpful Tech support with quick response times.

Cons: Almost too many features and I sometimes wonder if I am utilizing it as well as I could!

Overall: We wanted to move our donors out of our QuickBooks database to have more flexibility with reporting. It definitely has made tracking our donors easier.

World Class Technical Support

Sep 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The technical support. It is great that they quickly resolve any issues / answer all questions. I especially like the follow up email one gets that reviews detailed steps to resolution.

Cons: Some reporting is table specific.

Overall: We are approaching our 1 year anniversary since install. Conversion team was very supportive and knowledgeable. Training videos very helpful and concise. Robust features, great reporting, outstanding customer support.

Recommendations to other buyers: Utilize the available webinars and videos.

Solid Reliable Database

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Customer Service, ease of reporting

Cons: I'm a paper in hand girl. I need a paper user guide.

Overall: I can't say enough good things about this product. We were converting from Raisers Edge, which lets face it, has features that you don't need, but you're paying for. DonorPerfect has a great price point, great features, and amazing reporting. The conversion was so easy! Bruce was great to work with. Anytime I need help, I can call or chat with Customer Service. I recommend chat, because they send a transcript to your email, which you can save for later questions. Weblink is an easy to use feature for web donations and DonorSearch was great. We found high capacity donors in our database that we never knew we had.

The Best Donor Software for Your Money

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The ease of use and user interface. The software is also very flexible. You have access to every parameter in the system to use for reports, emails, filter, etc. DP listens to its users and does the best it can to implement user-driven requests in future upgrades.

Cons: They just recently introduced responsive online giving forms (this took a bit too long).

Overall: Our company did not have a dedicated donor software to manage our donors before Donor Perfect. Their conversion team was extremely efficient and made the conversion successful.

We are now able to track and thank all of our donors in a professional manner. The DP support team is always ready to help - via phone or chat.

I highly recommend Donor Perfect for all of your donor relation needs.

Efficient, easy to use, increased productivity.

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Batch entry, donor tracking, custom report creation.

Cons: Poor screen design / eye appeal, complexity of first time use. Frequent logging out and slow down. DP is slow to implement recommended changes - more of a community voting system than direct recommendation for improvement.

Overall: Coming from Sage 50, Donor Perfect is a huge upgrade. Of course, there were bumps in the road during the data transition and trying to get the donor tracking to our liking, it's been fairly good since. We're able to track donors/potential donors, enter gifts in large batches, create thank you notes, and easily create reports.

Recommendations to other buyers: Ask many questions when starting the transition to DP and use all those training hours that you are given. Watch their free webinars before the transition.

Review of Donor Perfect

Sep 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: customer. support is awesome.

Cons: It's not easy to generate reports that are alittle complicated.

Overall: I find DP to be hard for someone not so proficient at using databases ... especially generating reports.

Recommendations to other buyers: No

Outstanding Tech Support

Sep 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use language and graphics

Cons: lack of integration in sending out thank you letters

Overall: Excellent support for start up and during our first year. Friendly, knowledgeable help desk makes the going fun and easy

Recommendations to other buyers: Be very careful to have your old database in good shape before you do the "data dump". It's worth the effort to get a clean transition.

DonorPerfect Covers All the Bases

Sep 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Not too hard to learn, customer service is great

Cons: there are some small kinks in the reporting.

Overall: Used it in different kinds of non-profits and it works really well across the board. The additional modules are also really useful.

Recommendations to other buyers: considering how expensive some others are, this is a very good value.

Top Pick -- Donor Perfect Hits the Mark!

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lots of depth and breadth in terms of collecting, storing, sorting, using data.
Great customer support.
Once familiar with DP very easy to use.
Great how-to information in a variety of forms.
Good training opportunities and materials.

Cons: Like any rich system with many facets it does take some time to learn.

Overall: Donor Perfect is a superb data management system for non-profit organizations seeking to better manage their donors and community. The system allows for customization for instance tracking details about each entry well beyond the basics. Then those criteria can be used to develop special lists. DP provides a spectrum of services such as donation forms that can sit on your website but feed into DP.

Recommendations to other buyers: This is a high end product without a high end price.

DonorPerfect makes my job easier!

Sep 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's a powerful software package that provides the data we need.

Cons: It does take a while to learn how to master the DonorPerfect processes. However, your customer support and training team is very supportive and always available to answer questions.

Overall: My association--a nonprofit, membership organization for educators--started using DonorPerfect about a year ago. My co-workers and I are happy we selected this fundraising software because of its ease of use, the comprehensive reports it can create, and the attractive Weblink pages that help power our campaigns. Thank you, DonorPerfect, for your helpful training webinars and customer support, too.

Recommendations to other buyers: Take a look at other fundraising software, along with DonorPerfect, and you'll see why so many organizations are selecting DonorPerfect. It is clearly an excellent software package.

McKinney TX

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very user friendly

Cons: nothing

Overall: Donor perfect has been the 'perfect' software to allow us to manage and contact or donors more timely

Recommendations to other buyers: use it often-stay up with data

We love Donor Perfect!

May 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I came into my position (Development Asst) with the position of Development Director being empty. I had to jump right into working with a program I had no experience with, I was at first troubled about that. As I got my hands dirty and started working around Donor Perfect I found it to be one of the most user friendly softwares that I have ever worked with. Any time I came across something that I was unsure of I just emailed tech support, and got the help I needed very fast. Now a days when you call places it seems you wait on hold forever or don't even get to talk to a human, that is another + with Donor Perfect - always a human and always get the help I needed.

Donor Perfect Online

Apr 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization upgraded from Donor Perfect Installed to Donor Perfect Online in 2014. This transition was easy and it has proven to be an excellent decision! Donor Perfect Online has made our database management, reporting, and gift acknowledging so much more efficient. I cannot emphasize enough the efficiency of Donor Perfect Online. Tasks that would take days before can now be complete in a few hours. By upgrading we can now offer our donors more options to make a difference, such as the ability to enroll in automatic monthly and annual recurring donations. We also use the DP Mobile app which has been great when out at networking events and when meeting new and existing donors. I would highly recommend Donor Perfect Online non-profit organizations.

Great Product for Less than Very Large NPO

Apr 13, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is easy to use and reports are useful. The product makes it easy to get information and then to report the data to a limitless number of programs

Family Tree Relief Nursery Albany Oregon

May 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I joined our organization as a seasoned major gifts officer who has a decade of experience with large and expensive donor management software. Family Tree is a small nonprofit (less than $1M) and I am the entire development staff. The organization was using an outdated version of a donor management system that wasn't really updated. The most complete data was in QuickBooks. I did a lot of research and selected DonorPerfect. What I found was that functionality across donor databases was pretty consistent at the price point I was looking for. It was the customer service provided by DonorPerfect that sold me. Since I am a one woman shop I needed a vendor that would hold my hand during implementation and after. I know it goes without saying that a vendor should support you, but I was never made to feel "system ignorant" or ignored. Not all companies are created equal and I really felt that the staff at DonorPerfect always had my back.
Now that the database is up and running I am really jazzed about the integration that is offered with other vendors. Thanks to DonorPerfect's industry partnerships I now have the ability to take online donations and have them easily integrated into my DonorPerfect database. There are additional integrations that I am considering like Constant Contact and Website tools. I have a lot of faith that DonorPerfect will just become more and more robust. I don't hesitate to recommend them to other nonprofits of our size. It really is a SOLUTION.

We love DonorPerfect!!!

Apr 18, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are not enough wonderful things to say about DonorPerfect. It is extremely user friendly, organized, and we are able to pull any report we need at the drop of a hat. I also can't say enough wonderful things about the DonorPerfect client accounts team and support staff. Our Client Account Manager, Paula Burns, is extremely helpful and friendly -- she is always finding ways to make our individual experience better, and she makes it her personal duty to ensure we have everything we need to remain a successful business. The DonorPerfect support team is a joy to work with as well; they are always ready to help with any questions we have, and you always get to talk to a live person. I would recommend DonorPerfect to everyone!!!

Not only do I like this product - I LOVE THIS PRODUCT!

Apr 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had been using the Giftworks stand alone desktop version ever since I came on board over 2 years ago, and things were fine. but when they announced that we would have to upgrade otherwise our software would no longer function, that was the time I knew we had to search for another solution. I had reviewed many options out there and DPO just stood out! I got the best deal, the best customer service, the quickest responses and even after we finalized our account, the customer service has not slacked off one bit! KUDOS to DonorPerfect and your entire team, especially those with whom I deal through the online division.

Donor Perfect Online

Sep 26, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the customer service I have received from Donor Perfect. The ease of the program has been great now that I know the Donor Perfect language. The ease of running reports is improving. The thought that someone is always trying to improve this product and keep up with such a demanding clientele makes me confident that the company will be around for a very long time. I would like to thank all of you for your support and understanding of an outsiders needs. Your company is great.

Donor Perfect - so glad we finally have it!

Sep 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For over a year, I have wanted to get Donor Perfect, but as a small non-profit, I had to wait until we had the money. I knew it would be extremely helpful back then when it was just a desire and am so glad that we have it now and that we will be able to use it in a variety of ways to make the organization more efficient. I look forward to the many ways it will expand our organization.

Customer service from Donor Perfect has been very good from the sales person to the techies. Highly recommend this software.

I highly recommend the online program for large and small organization alike.

Jul 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: We purchased DPO online for our very small organization, converting from Exceed Basic and lots of Excel spreadsheets. Given dwindling municipal budgets, we need to be much more effective in raising charitable funds. DPO has brought our shop into the 21 century of fundraising! It¿s an intuitive program which was easy for both novice and experienced staff to quickly learn. The customer phone support and online help database have been wonderful tools. Storing data online has been a huge relief since we have limited IT support and part-time staff. The integration with QuickBooks and Constant Contact has streamlined our work and we¿ve used the time saved to raise more money. As we grow our fundraising activities, DPO¿s functionality keeps pace.

Cons: The standard reports have parameter limits; we seem to always need to create our own analysis. Customer support is great with help ¿ it just takes more time.

Very satisfied with this tool.

Jun 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use, easy to master. Assistance is available quickly if needed, and tutorials are always readily and easily accessed. This program is able to do more than we are currently asking of it. Each of our staff who uses it finds it a fantastic tool.

Cons: I can't think of any cons at this point.

Overall: We are a non profit and the product is easy for volunteers and upper management to use. We give it a big thumbs up.

DonorPerfect Online meets our needs

Jun 10, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We began with DonorPerfect installed version and loved it! Seeing that the future may be lending itself to using the online version we switched. This has helped with updates being automatic and NCOA reports being a lot easier to run so we can stay up with postal requirements. Customer support has always been great and we no longer use the premium support level. We save money and the support pretty much equals the higher level. You also get to make suggestions on what updates to make and that has been helpful too. You can also use this program with Constant Contact and initially with wealth engine. I highly recommend this software as it is affordable, easy to use, and supported!

Cons: We have specific needs with our honor memorial gifts and they have pretty much met those needs but we could use a few more tweaks. Overall though we really can't complain as they beat out the competition on this. Trust me I researched this.

Overall: If you are looking for software that is affordable and easy to use then this is it!

Donor Perfect Outstanding!!!

Jun 07, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This product is extremely easy to learn and use and I was a complete novice. I also liked how the software can be customized to my exact needs. The Donor Perfect staff was outstanding in helping me any time I had a question.

Cons: I cannot think of anything negative about my experience.

Overall: Without reservation I would recommend this product to any organization that is conducting a capital campaign.

Couldn't be More Pleased

Jun 07, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Onine - available to all from anywheres
Easy to learn, reasonably priced
Excellent implementation help and support
High quality online training videos and documentation
Feature Rich
Very customizable

Cons: It could use a better query system for a combination of ANDs and ORs in its filters, therefore complex reporting is not easy for some users. You need to create a complex 2 part filter, one with ANDS the another with ORS.

Overall: I do database management using many different products, and and this is the one I recommend when asked. I am also the administrator of DPO for a non profit organization. It is easy to get going, but if you want to delve deeper, the level of customization is amazing. The support people are wonderfully competent and responsive.

DPO meets the needs of our small nonprofit

Jun 07, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to enter and find donor and gift records; Simple editing process; Many reports simple and helpful.

Cons: Implementation process without paying lots of extra money is fairly challenging¿wouldn't recommend it without a well-versed IT person.

Overall: We are still fairly new to DPO but so far it seems like a great system for the purposes of our small nonprofit.

Great for Humane Societies

Jun 06, 2013
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: Very easy to use
Nice and simple reporting mechanism
Implementation and conversion of data much easier than expected
Good customer support

Cons: None really

Overall: Strongly recommended to anyone considering. Great value.

Donor Perfect Membership Database

Jun 06, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use and manage. Transitioned from other more complex software. Manages donor tracking well.

Cons: Membership is a big need for our organization. This is newer portion of program. It works for us but looking forward to more features and better membership reporting abilities.

Overall: Thumbs up. We are a small professional membership organization and use it to track membership and donors. We don't run any big donor campaigns so can't speak to those features.

Donor Perfect Online

Jun 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very fast, easy to use and learn, great tech support. The screen layout and look makes sense to the user.

Cons: One negative is that the event management section seems a little rigid.

Overall: I would recommend the online version to any nonprofit. We were using excel before and it was not meeting our needs.

Awesomeness

Jun 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to use and still contains every bit of data we could ever need to access!

Cons: There are so many available features, we think we are only using it at half-capacity.

Overall: Great product, buy it.

Very User Friendly

Jun 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This software is very user friendly and has great tutorial videos to assist in training.

Cons: So far, so good!

Overall: I would recommned this product to other human service non-profits transitioning from spreadsheets or paper to software. It is a great product and I look forward to using all of its helpful features.

Pleased Overall

Jun 06, 2013
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Overall, I am pleased with the performance of Donor Perfect.

Cons: Letter creation would be a reasonable addition.

Overall: Recommend.

DPO Has Made Tracking and Contacting Donors Much Easier

Jun 05, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: DPO is in the "cloud" which means PAALS volunteers and staff can work with it wherever they using just a web browser. Also, the DP mobile app makes it very easy to access donor information wherever you are.

DPO has almost unlimited flexibility to add new fields and configure screen design. PAALS is using DPO not only to track Donor information, but also to track information about the dogs we have in training, about our clients who have or are waiting on a service dog and about our hundred plus volunteers. And the custom report writer allows us to create reports for almost any purpose we need.

The optional WebLink Pro module has allowed us to create web pages quickly and easily to process event registrations and single or recurring donations. These are easily integrated into our existing website. The donation and donor information is automatically integrated into DPO saving much repetitive data entry.

DPO also has automated interfaces to Quickbooks and Constant Contact.

Cons: The event management module as currently implemented is somewhat cumbersome and is not integrated with WebLink. However, Softerware has posted that the next update will address some of these issues.

Softerware does not have an alliance with PayPal. Thus we are unable to include an option to for donors to contribute via PayPal on our Weblink forms. So we have to maintain a separate set of forms on our website for people who want to use PayPal.

The DP mobile application does not use the customized screens that are shown in DPO. It currently has a generic interface which makes information appear in different place/order than what a user sees online. Also, DP Mobile does not hide fields which have been marked hidden in the online version. Thus DP mobile, while useful, is much less usable than it could be.

Overall: PAALS is a small non-profit (around 200K in annual revenue and less than five employees). We have found DPO to be a very large help in managing our charity by allowing us to track all of our pertinenent information in one place that is accessible anywhere. The information in DPO used to be on several dozen spreadsheets or in QuickBooks. Duplication of data was everywhere (particularly email addresses) and no one really knew which was correct. Simply eliminating all the duplicates and multiple lists has saved us quite a bit of time and money.

I have used Softerware's telephone, email and online chat support. In all cases the support personnel were knowledgeable and helped resolve my problem or answer my questions -- usually in minutes

I would highly recommend DPO for any non-profit that wants to grow their donor base and/or who wants to get their data organized.

Best Thing Since Sliced Bread!

Jun 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Powerful tool to manage detailed constituent information
Logical, very user friendly
Great training tools
Excellent customer service
Ability to create infinite custom reports
Easy to export data

Cons: Can't think of anything

Overall: I highly recommend Donor Perfect. We are a small non-profit and were using Access on a limited scale. It was tedious and frustrating. We researched over a dozen other software packages before we chose Donor Perfect for several reasons;
1. Customer service (my sales rep was amazing and left all the other software sales reps in the dust when it came to follow-up, friendliness, patience and willingness to accommodate our software needs)
2. Software content and user friendly approach
3. High rating in customer satisfaction
4. Price-Donor Perfect is a very affordable option for a small non profit and offers a huge return in donor management.
I am a brand new Donor Perfect client and I'm still learning the ropes, so I can speak firsthand about how superb the tech support is. They are patient and quick to respond to questions (usually within 24 hours). The learning curve can be challenging and nerve wracking, but I know I'm in good hands with Donor Perfect software and it's staff.

It gets the job done

Jun 05, 2013
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: Easy to keep donor info organized

Cons: lots of redundant fields in donor profiles

Overall: Keep tweeking it, you'll get there :)

Excellent Product, Excellent Customer Service

Jun 05, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very user friendly and customer service is excellent. The very few times we have contacted customer service, their response has been immediate. Mass mailings are easy and quick, which has saved us time and dollars. Running campaigns is much more efficient with Donor Perfect!

Cons: Filters are a bit cumbersome.

Overall: We would highly recommend Donor Perfect!

New User - Learning

Jun 05, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great way to access your data.

Cons: Tough to import data going back 5 years

Overall: Use it! Once set up, its slick.

Donor Perfect Great for Large Organizations

Jun 05, 2013
2/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: Personalized reports
Donor management and tracking
Interaction with Quickbooks, Constant Contact and merchant services

Cons: Time consuming and difficult to personalize fields
Time consuming to enter data to be utilized at his fullest

Overall: I think the product is a great fit for a large organization with multiple staff members. Implementing the software for a small organization with limited staff is too time consuming.

Life Saver

Jun 05, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Donor Perfect provided Mutual Housing the opportunity to organize and consolidate several databases into one easy to manage resource.

Integration with Constant Contact has been great as we grow the capacity of our organization to better communicate with our stakeholders.

The few times I needed customer support they were helpful and professional.

Cons: Some functions not very intuitive. Had to use the online help.

Overall: Pleased with Donor Perfect as it has met with my expectations for a robust donor management software solution

DonorPerfect Is Where It's At!

Jun 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: DonorPerfect is user friendly; receipts can be printed or emailed; variety of reports can be produced; and can be made to fit your non-profit needs. Love the aspect of the online backup with DonorPerfect Online. Also, really like having the mobile app. By the way, the webinars are great for learning, too.

Cons: I guess the cons would be that I get invited to the Wine and Cheese events, but my boss won't let me put the travel in my budget. Seriously though, at times I'm not sure how to get some of the reports done, but all I have to do is contact the support folks and they walk me through them.

Overall: I've been the Finance Director at Crossover since 1994. I've worked with other programs, but since going to DonorPerfect in 2008 and then moving to DonorPerfect Online (DPO) in 2011, we've been very pleased. We are merging with another non-profit and will be converting their current program to DPO by the fall.

Donor Perfect meets our needs "Perfectly"

Jun 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We use the online version of Donor Perfect. We chose the product based on functionality and so we did not have to purchase and maintain the hardware and software. This product meets all our data base needs. It was relatively easy to import our list, it is easy to enter new donors, keep track of donors, analyze giving patterns, pull donor information based on selection criterion, and do special mailings i.e. year-end mailings. The product is so simple we haven't needed a lot of customer service but customer service has been excellent when we called on them.

Cons: We run a virtual office with individuals in several locations. We have a license that allows multiple users but only one at a time and from time to time someone gets bumped off. We could upgrade to allow multiple users at the same time but don't want to increase the costs just yet. This is less a DP problem and more our scheduling but it can be an issue as organizations grow through a transition point.

Overall: Recommend this product without reservations. The online product has met all our needs and we are very satisfied.

Birmingham Boys Choir Recommends Donor Perfect Online!

Jun 04, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: From my very first conversation with the regional account manager to which I was assigned through the decision to purchase DPO, my experience has been an extremely positive one. I had spent a great deal of time researching donor management systems and had narrowed the field down to three: DonorPerfect, E-Tapestry, and GiftWorks. GiftWorks did not have the functionality that we required, so I eliminated it early on. After working with both E-Tapestry and Donor Perfect on a free trial basis, I found the "intuitiveness" of DPO to be the selling point for me. In addition, I know this will sound silly to many, but the fact that there is so much color in the DPO system was a huge plus in favor of this product. Since I spend a great deal of time using the system, ANY color other than black, white and grey helps my eyes, and seems to make data entry a more positive experience. Both our immediate and future needs will be easily met by DPO, and customer support is superb.

Cons: If anything could be changed, I would prefer that DPO have their own payment processing system. Currently, DPO's payment processing is done through Mercury Payment Systems. While we have not encountered any difficulty using a separate entity for payment processing (we've had a similar system in the past), our webmaster would prefer DonorPerfect to process online payments as opposed to going through another entity such as Mercury Payment Processing.

Overall: I would wholeheartedly recommend DPO to any organization requiring donor management software. After spending hours generating reports for the development folks from an Excel spreadsheet with 1500 donors, I have truly enjoyed learning how to generate different reports with DPO....in a fraction of the time it had taken previously. We have had many tributes given recently, and it is with such ease that tributes may be added, a gift linked to that tribute, and a notification generated for the person to be contacted. When corporations purchase sponsorships for our annual gala, I can link the corporate sponsor to the person within our non-profit organization who secured the sponsorship-no more guesswork! I am sure there are features I have yet to discover and utilize to their fullest extent, but we are most pleased with DPO. Pricing is competitive, one does not have to be a computer genius in order to use the system, and all the help one needs is readily available.

Great system to grow with our organization

Jun 04, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This system is easy to set up and use, has robust reporting features, and fantastic user support. All of the DPO staff have been wonderful to work with and make our team feel we are a valued customer. Our organization is currently small, but has a lot of growth potential. We feel DPO can grow with us! Great investment.

I appreciate that the system is hosted online. It provides better security than we would have internally and can be accessed anywhere. I particularly like that I can access DPO from my phone for quick reference in a meeting or on the go. The reporting features are quite extensive. There are numerous reports available or (for a nominal fee) you can customize them further.

Constituent records collect a wide range of data, with even more customization available to your records screens. I particularly like the 'links' which allow for users to link one file to another, demonstrating relationships and tracking connections. A very handy feature!

Cons: Currently only integrated with Constant Contact for mailing (could be a pro for some). However, I heard they will be working with some other providers in the near future.

Overall: Highly recommend this system. I have been very pleased with the ways in which we can manage our data and records for such a reasonable price. I especially like that we can track our grants in the same program. Looking forward to many years of use.

Donor Perfect was perfect for The Palace

Jun 04, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy to learn. Excellent support when I have questions. Good training when first setting it up. Allows for variances for each situation. Helps us better track our donors & donations. Good ways to cross check in case there is a misspelling. I would give it more than 2 stars for customer support.

Cons: None that I can think of. None that were not resolved through excellent customer support.

Overall: We are very happy to have Donor Perfect as part of our tracking and outreach for our non profit theater. The more I use it the more I like it.

Donor Perfect Review from Tucker-Maxon

Jun 04, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: It was easy conversion from installed version to on line version, customer service is responsive to needs, user friendly.

Cons: Running reports is bit of more challenging to use all the parameters that were used on installed version.

Overall: Would recommend conversion from installed version to online version.

Highly Recommended for Taking Your Organization's Fundraising to the Next Level

Jun 04, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Donor Perfect Online was a great solution to address some issues we were dealing with this time last year. Our base of donors has been growing for the past five years and the software we had been using was becoming more and more difficult to handle our needs.

Here are some of the top selling points:
*Integration of Event management
*Integration with Quickbooks
*Totally customizable on many levels, including mail merge, tracking codes, and reports
*Integration with Constant Contact
*Web donation pages
*Credit card processing
*Smart Actions (automatic prompts by email, popups and the like to remember to make calls)
*Contact record keeping
*Grant management
*Powerful receipt-creation (including email w/PDFs)
*Knowledgebase/online community & forum
*Ipad app

Cons: Fairly steep learning curve. It's a powerful system, so learning the ins and outs of exporting lists and developing MS Word templates can be daunting (we posted some in the KB for others to use). Fortunately we have full support, so answers to questions are usually just a phone call away.

Also, I could have used a bit more support as we were creating online templates for various web pages (Network for Good created one for us for $200). On the subject of NFG, we decided not to let our subscription lapse and completely switch over to DPO's weblink system because NFG just came out with a new system that recognizes the user platform and adjusts the layout (ie for smartphones and tablets). It would be nice to see a more robust platform, but we created some very useful pages for selling tickets to our events that will work great and save the cost of adding more pages over at NFG.

Overall: I highly recommend Donor Perfect Online. It was exactly what we needed. I am an advanced user, so I think I found it easier to implement than others might find, but once you get your staff trained on, it is an extremely powerful constituent management tool. Tracking a large group of people can be difficult if you are relying on a couple of spreadsheets, an access database, and Constant Contact. With DPO, this all gets wrapped into one powerful, flexible, and customizable system.

Donor Perfect - Excellent Software & Customer Service!

Jun 04, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: With very little database experience, I was impressed how easy it was to find our donors and pull reports. Donor Perfect is perfect for us. It is well organized, flexible, accurate and easy to use. Without a "manual", I was able to "find my way around" in our donor records and develop reports. When there were questions, an email response was provided within one day. Training modules are helpful and customer service is really Excellent!

Cons: With my limited database background, the program can be daunting and intimidating. It just takes time for the learning curve to take effect.

Overall: As database software programs go, Donor Perfect is perfect for any non-profit organization. It is priced right, offering different levels for the number of records in your system. Anyone using Donor Perfect will have questions along the way, and you cannot beat the customer service provided. That will quell any quams one might have about their decision to have purchased Donor Perfect.

We are very pleased with DonorPerfect online

Jun 02, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Our organization used the network (installed) version of DonorPerfect at the recommendation of a consultant. All employees who used the installed version were very disappointed. When we changed to the online version, it was a huge improvement. Much easier to use and understand. Reports, searches, data entry...every feature is much improved over the installed DonorPerfect. I am no longer cynically calling it DonorImperfect! And if I have a problem or question, the User Forums have been a great help.

Cons: The person who enters gifts has mentioned that she would prefer to enter data and move between fields using keystrokes rather than the mouse. Apparently it is difficult to use keystrokes in the gift entry screen. I believer, however, that she has adjusted to using the mouse so it's no longer a problem.

Overall: I give the online version of DonorPerfect my unqualified recommendation for any nonprofit organization. There are many, many features and it is very flexible. Customer support is great and the User Forums help immensely. There is a steep learning curve, but if the end user is willing to take the time to learn how to use it, be patient, and perhaps attend a training event, it should meet your needs for donation processing and tracking.

Donor software for Humane Societies

Jun 02, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to use, concurrent users allowed, improvements incorporated from user feedback, training, online help and customer service very helpful. Well worth the investment.

Cons: Some features of the Receipting function can be a bit cumbersome.

Overall: We were able to replace several worksheets and lists that were not integrated that were being maintained by different people with one simple to use software package. We save time and operate in a much more efficient manner thanks to Donor Perfect.

Highly Recommend, Great Experience and Customer Service

May 31, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: DPO is logical and intuitive once you get the hang of it. And there are plenty of tutorials for beginners.
It was very easy for our organization to get started. We were previously using Access databases, so this was a huge step up. The transition was easy, thanks to DP's technical assistance.

We appreciate the online and multi-user feature since some of our employees are remote. The features I've found most helpful are the financial record-keeping and donation tracking tools.

DP's customer service crew are friendly and very responsive. Most of my technical questions have been answered within a day.

Cons: Our organization is a small shop, so we like to keep costs down. We use the basic package, but there are more features available - but always for additional fees. It'd be nice if they could consolidate the extra fees into a lower bundle.

For some routine data entry there are a lot of click-throughs required. However, they are working on improving this, and have even recently tweaked it so donor pages can be saved by pressing enter instead of clicking "save."

Overall: Overall, I am very pleased with DonorPerfect. I've used DonorPerfect Online for 5 years. I used it at my previous job and liked it so much I obtained it for my current organization. I would highly recommend it to organizations looking for a user-friendly program that can be accessed online.

Great Customer Service

Apr 03, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great Customer Service
Very good ability to export data
Contacts section is a very useful tool

Cons: Sometimes the filters can get kind of complicated to use

Overall: Our organization is a small non-for-profit and DonorPerfect has done a fantastic job in helping us organize our data and making our data much more accessible. The system is incredibly easy to use and fantastic for exporting data. Furthermore, the best part of Donor Perfect is the support team. We recently completed a very complicated upload to our account and we were worried not all the data would be imported correctly. Our worries were completely unfounded and through the help of specifically Allison and Paula this upload went flawlessly. I would recommend DonorPerfect to any small business who is interested in having the ability to work with their fundraising data.

The Perfect Fundraising Software

Feb 26, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Matt Wismer is awesome!
Friendly, knowledgeable staff and support
User friendly software
Solutions
Easier to use filter system

Cons: The filter system was somewhat of a learning curve

Overall: I would highly recommend DonorPerfect. We are a small non-profit organization. I had no experience in using fundraising software. DP made it very easy for me to learn and continues to. They are all wonderful to work with and the software capabilities are amazing!

The Perfection of DonorPerfect

Feb 19, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: DonorPerfect has been a very useful tool for our Development department. The software was already installed when I joined the organization and with very little in-house training, I was able to find my way around donor information and running reports. When I became totally confused, the customer support reps were very helpful in guiding me in the right direction. My most recent experience with customer service was especially helpful as they dialed into my program and I was able to watch and ask questions as they took me step by step through the process. This was invaluable.
Every week I discover another way to get information from the database.

Cons: There are very few cons to DonorPerfect software. Sometimes I play "phone tag" with the customer support people to get an answer to my questions.
It sometimes takes me longer than I would like to figure out how to pull the information I want for a report. This is more a factor of my lack of formal training and I have recently signed up for unlimited webinar classes to increase my knowledge.

Overall: I would definitely recommend DonorPerfect to other organizations for their donor database. It offers a lot of flexibility and is a very useful tool for Development staff.

How DonorPerfect Helps our Organization

Feb 19, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: * Easy to enter data
* Easy to retrieve records using various criteria
* Excellent customer service both by phone and on-line

Cons: * Although there are some limitaitons as to how you can run some reports, DonorPerfect has instituted an interactive customer section whereby each user can request areas they would like to see improved. Their team then considers each request and impliments those that are deemed useful.

Overall: I highly recommend DonorPerfect for any not-for-profit who wants to keep their data well organized and at their fingertips.

Donor Perfect review

Jan 21, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have had very little difficulty learning how to use Donor Perfect, with no previous database experience. I have had excellent customer service during the few times I have called with questions. I am usually able to find answers to my questions in the Donor Perfect User Forum.

Cons: I wish the menus were more intuitive--I find myself having to search through many different functions to get to the once I'm actually looking for.

Overall: I highly recommend the Donor Perfect Installed Version.

Indispensable Tool to Accomplish our Mission

Jan 15, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: I was able to learn how to navigate and use Donor Perfect's functions on my own, without official training. It is easy to use and is a necessary tool for our everyday work. Training sessions and customer support have never failed us and have helped enrich many at our office.

Cons: We have had no issues with Donor Perfect that have not been easily solved through customer support. The Donor Perfect team is always ready to lend a helping hand.

Overall: Donor Perfect can make most office tasks quick and easy. All charities and foundations should take advantage of such a useful and insightful program.

What a wonderful gift!

Jan 15, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: DonorPerfect software made my job so much easier by having everything at my fingertips. Now when someone ask a question, I answer it within minutes.

Cons: I don't have any cons.

Overall: I love the product.

Great Customer Service

Oct 26, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The customer service is fantastic. They are always friendly and helpful. My issues get resolved every time!

Cons: There is so much involved with Donor Perfect, I am sure I am not utilizing all the information that I could.

Overall: I highly recommend Donor Perfect.

We love DPO!

Oct 26, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Excellent support, highly client oriented and responsive to suggestions; very flexible and customizable database, evolving and improving all the time.

Cons: Somewhat slow on my internet service especially after noon (eastern time).

Overall: If you have a clear idea of what you want to do with your data, and If you have good internet service, the online DonorPerfect is humbly perfect; otherwise, use the installed version, which is also humbly perfect.

Keeps accurate records of donors

Jun 23, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Keeps accurate records of donors
Version 10 has improvements in processing of letters

Cons: Can be unweildy and repetitive

Overall: Would like to see smoother flow of information.

Absolutely! I would recommend it to anyone.

Jun 04, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very user friendly. Screens are layed out in text view making it easy to manuver what I want to see. Canned reports are excellent, as well as easy to query. Your support staff has been outstanding. From the beginning,Michal Sypolka and Igor Yakovlev have been the greatest support to our organizations needs. They are always quick to respond to what ever questions or problems that may arise. They are alway polite and curtious. I really appreciate working with them. I've had the priveledge of working with other staff as well. Chad Kashub, and Monique when Michal was out on vacation. All in all, I thank you all for your support in making our DBS a pleasure to work with.

Cons: Only one I can think of. And that is that the DonorPerfect Online system does not have it's own SSL SQL server to attach our documents. It would be nice to have it all in one location.

Overall: Absolutely! I would recommend it to anyone.

Overall I truly love this database.

Jun 01, 2009
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: It's a very user friendly system that is logical. It's fairly easy to extract specific information out of the system as well as to navigate within the system.

Cons: I really don't have any major cons - just little things that I would love to see to make the system that much more taylored to my organizations specific needs.

Overall: Ovearll I truly love this database. I have used the database for over 10 yrs and to see all the changes has been amazing - it truly gets easier and easier with each upgrade!

I would recommend the product.

Jun 01, 2009
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Pros: Development Department staff members find the product easy to use with good reporting capabilities. It's very easy to keep the data "clean" within the structure.

Cons: From my perspective, I'd like to see a more open source model so that we could contract with other vendors for development. In addition, it seems tech support does not return phone calls as timely as our service contract dictates.

Overall: I would recommend the product.

Donor Perfect is a great product.

May 29, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The staff has been very helpful in making the transition. Donor Perfect is easy to use. Many of the reports we need are built in. Setting up other reports is a breeze. Changing to Donor Perfect was a great move for us.

Cons: I really haven't found a downside to this software. It may not have all the bells and whistles of arranging seating charts for your event, but Donor Perfect is the best I've seen for the function of tracking donors and donations.

Overall: Donor Perfect is a great product. We have just begun using their Donor Pages program for social networking as well. It is wonderful how it all works together.

I have and will continue to recommend Donor Perfect to others.

May 29, 2009
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: I especially like the fexibility Donor Perfect offers, like adding new fields. Also,I appreciate that I can create a filter using and criteria, and in any combination. Powerful.

Cons: The "weakest link" in the Donor Perfect package is the manuals. If they manuals were better, I might not have to call for support as often.

Overall: I have and will continue to recommend Donor Perfect to others.

I have always been very satisfied with DonorPerfect's ability to meet our development data needs.

May 29, 2009
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Very flexible, easy to add fields, great help from DonorPerfect staff, meets all key needs of my organization

Cons: pledge tracking system is tricky, ability to handle several individuals in household is limited

Overall: I have always been very satisfied with DonorPerfect's ability to meet our development data needs. I have worked with it for more than 15 years and the staff have always been willing to go the extra mile to help solve problems and to meet needs. I heartily recommend it to nonprofit fundraisers.

DPO is a powerful tool that is an asset to any agency.

May 29, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Client support has been incredible. DPO sales and staff have worked hard to accomodate us.

Cons: We need a lot of support to do the things we do as an agency - are we that unique?

Overall: DPO is a powerful tool that is an asset to any agency.

On a scale of 1-10, DonorPerfect is truly an 11!

May 18, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: DonorPerfect is amazingly easy to use and gives exactly what we need. We've been able to highly customize to suit our needs largely by doing it ourselves, however on occasion; we have had to get support from DonorPerfect. In those instances, we've gotten an amazingly quick response, and the product is always tailored specifically just the way we've asked. The service is phenomenal. The levels of access, combined with the ease of use make it so that even our most computer illiterate volunteers are able to use it effectively. The custom report writer allows me to call up information at a moment's notice and cross reference donors and gifts by every imaginable statistic. By using this feature, we are able to use very target specific approaches with each of donors, and in this economy, that's a huge plus.

Cons: I have yet to find any defects in this product.

Overall: On a scale of 1-10, DonorPerfect is truly an 11! The product and people have exceeded all of my expectations.