Who Uses This Software?

Worldwide travel professionals: Travel Agents, Tour Operators, Travel Wholesalers, B2C OTA Websites, DMCs, Event Organizers


Average Ratings

7 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • WebBookingExpert
  • www.wbe.travel/
  • Founded 2003
  • Romania

About This Software

Web Booking Expert is a travel technology company with solid expertise in reservation software development. We have more than 40 clients in 21 countries that use Web Booking Expert to manage their online business on a single platform with multiple suppliers and B2B, B2C, Affiliate / White Label sales channels. We have the perfect travel booking software for Travel Agents, Tour Operators, Wholesalers, B2C OTA Websites, DMCs and Professional Congress Organizers.


WebBookingExpert Features

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking
  • Accommodation Booking
  • Activities Booking
  • Central Reservation System
  • Coach Booking
  • Custom Packages
  • Customer Management
  • GDS / OTA Integration
  • Itinerary Creation
  • Payment Processing
  • Price / Margin Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Vendor Management
  • Website Management
  • Central Reservation System
  • Customer Database
  • Flight Booking
  • GDS / OTA Integration
  • Itinerary Creation
  • Marketing Management
  • Payment Processing
  • Promotions Management
  • Quote Management
  • Rental Car Reservations
  • Single / Group Reservations

WebBookingExpert Reviews

Reliable and focused

Aug 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: WBE are able to learn and evolve with the client. We have a strong team working for us at WBE with strong processes in place.

As our needs have changed WBE have been flexible about providing us with the support we need through the tactical enlistment of specialist skill sets.

Strong processes at WBE are evident through the minimal disruption caused when team members have moved on. We have never suffered as a consequence of turnover.

Overall: JacTravel have been customers of WBE for over 7 years and counting. During that time we have developed a broad range of applications together that have helped JacTravel grow its business, the relationship is an important one with crucial applications developed and supported by WBE.

Recommendations to other buyers: WBE is a solution orientated company. When we have a technical challenge our development team has been able to identify sensible solutions. WBE have been able to attract and retain strong technical talent which has made the development process with WBE a reliable one. Good design is also evident - we have been able to re-task functionality with ease across different environments.

Went online in 3 weeks ¿ very happy with the experience

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was searching for over 2 years for a software that would allow me to get my job done and to simply search in one place for all of my contracts with various Wholesalers and to neatly store all of my bookings and from where to do my reporting. I looked high and low and I saw that a lot of solutions in the market cost enormous amounts of money and their usability was very low and you had a huge learning curve before being able to use their systems.
I am very happy with WBE.travel since I saw that a company can actually provide a fast, robust and feature rich solution, without the hassle that comes with adopting a brand new system.
I think I made the right choice in working with WBE.travel

Using WBE for 7 years and counting

Aug 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Speed of the entire system ¿ it is above a lot of other systems in the market.
- Dubai based support team ¿ for us this was great since we wanted to call in the Middle East
- Extremely gifted people ¿ I got to meet their entire team, both in Romania and in Dubai and I can honestly state that efficiency is the key word I felt when dealing with them. Each of their staff had a real way of helping me, no matter their job position or title and I never felt the feeling of being tossed around from one to the other.
- Nonstop support ¿ Whenever I need them, day or night, I can call up on them and this is really a great comfort, especially in this industry

Overall: I met the WBE.travel team in 2009 at the WTM fair and they had a miniscule stand and very little staff and you could see that they were just starting up the brand. But after that, I had a look back home at their demo system and I was blown away. The speed and the level of features they had back then has become an industry standard and was copied by at least half of the travel industry.

Since then they have grown the software every year and I am proud to say that I got in at the beginning, since I was able to see their entire software grow and mature.

For the Middle Eastern market, there are 2 or 3 companies worth your while and WBE has been and will always be on top of that list.

Great Company , Amazing People, Making money software !

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really love these guys! I am working with WBE since 2012. Amazing staff with great knowledge of the travel IT industry, thinking much forward and have a making money product which is the most important for me. Usually everyone who is looking for a system like this is lost on details and features. They have a unique way to approach and give you exactly what it fits for you. I must specially mention that Mr Ciubotaru and Mr Dumitru are very talented and just next to any of our needs.
We are very happy with them!

Good, Efficient, Slow Amendments, overall good

May 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: everything about them is great if they could just increase the speed of their services updates and amendments it would be much better

Great service quality from WBE

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Would like to express our pleasure in regards to the service quality that we have consistently received from WBE. We have always appreciated the quick response that we get and the way you conduct business. We often find ourselves recommending your firm to others based upon the satisfaction that you provide us.

Inviting to customers, great support team that's always available.

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: - System has plenty of features that can be used as selling tools to grow client base.
- Friendly to use therefore clients are not hesitant to try out.
- Back end well equipped with tools to help up sell and cross selling.
- Support team always available, which is essential.
- Constant development of the system to remain up to date with the industry.
- XML integration rarely create problem which shows that technical team are meticulous in their development.

Regading Cons, so far everything has been smooth, Extranet module is under development to become up to industry standard as well.