Payroll Solution

4.5 / 5 177 reviews

Who Uses This Software?

APS serves small and midsize businesses needing full service tax compliance and a unified system for core HR, payroll, and time & attendance solution delivered as a cost effective SaaS solution.


Average Ratings

177 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • APS
  • www.apspayroll.com/
  • Founded 1996
  • United States

About Payroll Solution

APS is a national cloud-based HR solution provider and online payroll company committed to delivering value through flexible cloud technology and individualized support. Ideally suited for organizations with 100+ employees. Our cloud-based HR solution provides online payroll services, core HR, time & attendance, self-service, ACA reporting and compliance tools, and mobile in a single platform which can adapt to meet changing needs of companies in a wide range of industries.


Payroll Solution Features

  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

Payroll Solution Reviews

Have worked with several systems - great value for what you get!

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The people - the implementation and on-going support is great. System it self is fairly easy to navigate.

Cons: What we got wasn't always exactly what we were told during the sales presentation; would have preferred hands on training rather than watching someone "click" through the screens.

Vendor Response

by APS on September 20, 2017

We appreciate you taking the time to review the APS system, Mary Kate. We are thankful for your continued relationship with APS!

Excellent product and generally prompt, courteous customer service.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Interface, ease of use. Processing payroll is a breeze and the 2 step approval process ensures mistakes can be caught before finalizing.

Cons: Limits on creating/editing reports in-house. Pulling available reports is simple and quick, but any edits must be done through APS for a minimum charge. As a small nonprofit, capable of making the adjustments, it is not cost-effective to pay the fee .

Vendor Response

by APS on September 20, 2017

We appreciate your positive review Kelly! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Everyone I have worked with during the initial setup and training has been absolutely terrific!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team. They all made themselves available to me very quickly and responded with answers and solutions to any issues I had.

Overall: More features than our last payroll company and great customer service!

Vendor Response

by APS on September 20, 2017

We appreciate your positive review Sonya! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Seamless and easy for 6 years.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and easy to use. Never a problem. I have been using it for years. I love it. I couldn't be happier.

Vendor Response

by APS on September 20, 2017

We appreciate your positive review Valerie! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS review

Dec 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have not yet had any problems with the APS program. I'm fairly new to it but appears user-friendly and has been easy to manipulate to adjust the clock in/out times when the employees need their time adjusted.

Vendor Response

by APS on December 16, 2016

We appreciate your positive review Scott! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Time clock needs improvement

Nov 14, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Mobile interface has a few glitches. You can't stay logged in or it locks up. Saving to home screen also locks up the program.

Superior Value, Superior Service

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate

Cons: Would like some forms that could be built with a little more ease

Overall: Easy to use, easy to learn and the people who service the accounts are always friendly and able to help if there is a problem.

Vendor Response

by APS on November 15, 2016

We appreciate your positive review Tini! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Easy to use and very user friendly

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Since switching to APS it has helped save our process a lot of time. Employees are more willing to clock in and out now rather than report missing punches. I highly recommend APS!!!

Keep up the good work

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly

Cons: None I can think of

Overall: We have been using your service for a long time , any time we had an issue your customer service was very good and always helpful keep up the good work

Recommendations to other buyers: No

Vendor Response

by APS on November 15, 2016

We appreciate your positive review Jay! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Value and Simplicity

Nov 02, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: APS keeps the application very clean and easy to navigate from changing information to looking at your benefits. Simple and clean!

Good but could use some improvement

Nov 02, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: The mobile website could use some work. I would like to stay logged in, but whenever I do the screen stays blank. I would actually really like to have an app to log in and use my tough ID as my password. I do like the time card set up, that part of the website is nice. I also like how the scheduled time off shows up on my home screen. The accrual balance for my vacation is confusing though. I would like the accrual to show up on the first of the month, since we are supposed to get them on the first of the month, not in the middle of the month.

Easy to use

Nov 02, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The application and the web version are both easy to use and easy to access from my phone. Thanks for a great product.

Goodbye ADP, hello APS!

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Excellent onboarding & customer service, walked us through the transition, we love it so far! The account reps. have been very easy to deal with and very responsive.

Vendor Response

by APS on November 02, 2016

We appreciate your positive feedback Michael! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Awesome Software

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love using APS. It is very user friendly. The support staff is very helpful as well. It didn't take me long to learn how to use the software. I have only had a few problems here & there and the staff was always able to help me. They are awesome.

Vendor Response

by APS on November 02, 2016

We appreciate your positive review Sandy! We are so thankful for your continued relationship with APS. So happy we have helped your company!

Willie White 25687

Oct 30, 2016
2/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Awesome customer service the website could be better it's to hard to navigate it's to confusing and has to be refreshed to much

Safari Quest - A user for 6 years

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have used this software for 6 years. It is easy to maneuver through choices. Customer support has helped IMMEDIATELY when I had to call in. You are directed to your rep or someone right away. Have been approached by others to change. If it's not broken, don't fix it!!

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Teresa! We are thankful for your continued relationship with APS over the past 6 years. We love putting our customers first and value your feedback!

Customer Support

Oct 28, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Freatures

Cons: Ease and support to use

Overall: The onboarding and sales was first class. Training average and the ongoing week to support is below average.

Recommendations to other buyers: Have more service minded people for the ongoing account support.

Vendor Response

by APS on November 15, 2016

We appreciate your positive review Daniel! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Great Part of the Team for Small Business

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does an important job for us.

Cons: It takes a few times using it to understand where to find what I am looking for.

Overall: We are a small non-profit organization and cannot afford to have HR and payroll staff so I wear those hats as well as many others. Having APS manage our payroll system has helped us tremendously and makes me less worried we are missing something.

Vendor Response

by APS on October 28, 2016

We appreciate your feedback Angie! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

APS Payroll

Oct 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I find the reporting features difficult to use, but I am new to APS and have had no training yet. Setting up employees and payroll items, and making changes to them, is fairly easy and intuitive.

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Valerie! We are so happy you started with APS. We love putting our customers first and providing the best support possible!

Great payroll company

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: great company to work with always ready and willing to help. They will remind you about getting payroll done and help you if you have any questions.

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Michael! Thank you for being a valued customer and continuing your relationship with APS!

I highly recommend APS

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used APS for over 3 years and I highly recommend their services. By switching to APS, we were able to streamline our entire payroll process.

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Jonathan! We are so happy you switched to APS. We are thankful for your continued relationship with APS over the past 3 years.

Full of Features

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customizable reports and vast array of features.

Cons: It isn't always intuitive which tab will have the option I'm looking for. For example, it took me a while to find "setup benefits" because it is under Admin.

Overall: Having the option to create customized reports has really been helpful and we couldn't ask for better customer support. The few times we have had issues, the team at APS has always been quick to help us resolve them.

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Damon! Thank you for being a valued customer and continuing your relationship with APS!

APS Review

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have worked with several different payroll companies in the past and were always looking for something that was less complicated. APS works great. The site and lay out is simple to use and easy to navigate. Being able to direct import our payroll information and review it makes completing payroll simple and less time consuming. We still have all of the other information and reports provided from other companies, but with out the head ache.

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Ben! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Great Partners

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Breadth of functionality, ease of use

Cons: Having a QBO interface is available. It would be great if it could be automated as a result of the completion of the payroll run instead of having to push / pull it after completion.

Overall: From the sales process through contract to go live the team was nothing but professional and engaging. We have formed a great partnership with the team.

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Wayland! Thank you for being a valued customer and continuing your relationship with APS!

Great Service

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: They provide great service to meet my needs. I have only been with them one year and if I have questions, I get immediate feedback.

Vendor Response

by APS on October 28, 2016

We appreciate your feedback Denise! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Good but room for improvement

Oct 28, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Payroll is so easy! Within 10 minutes it's done.

Cons: The reports section is difficult

Overall: The hardest part is the reports. Trying to figure out which one I need and getting the right information. And there are times when I can't get what I need and I'm never sure if it's because it's not available or I just don't know where to find it.

Customer Support

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: APS is a great company . Anytime I had a question about an employee, or making changes , there is always someone available to help . The support is great. The system for payroll is very user friendly . Need something changed you can. Just create your ticket , it is answered in a timely fashion , same day fix. I would highly recommend APS for your payroll service, great company and friendly people. I've used APS in the past years, this company has shown up, and grew tremendously offering better and better products to serve us the customer.
Thanks APS for being here,super company.¿¿¿¿

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Roslyn! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

A great switch

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We moved away from a PEO back to APS (we had them previously). We just switched about 3 weeks ago, but everything is going well so far!

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Erin! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Controller

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company partnered with APS about 3 years ago. High marks for customer service! Our organization, with more than 120 employees, requires flexibility in a system and APS has always come up with a solution!

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Denise! We are thankful for your continued relationship with APS over the past 3 years. We love putting our customers first and value your feedback!

APS review

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use APS weekly for 55 employees and then biweekly for 140 employees. It's a very easy to use program. The customer service is outstanding. Our account representative is always very helpful and knowledgeable about any questions I may have. If she is not available when I need her I always have someone to talk to immediately that is able to help me with any need I may have. Overall, the experience is very enjoyable.

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Karen! We are thankful for customers like you who utilize so many of our platform features!

APS ROCKS!!!!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy access, time keeping makes my life awesome!!!

Cons: That I dont have anyone else to input data, LOL

Overall: I was worried about moving to a payroll system, but with 204 employees in Colorado & 36 in Arizona I had to expand and continue growing the business. I LOVE Working with them! They have made my life AMAZING!! More time to build. Easy Access. AMAZING Support. Connie has been a Gem for my Company Diamond Standard Events. Thanks APS

Recommendations to other buyers: I am enjoying it

Vendor Response

by APS on October 28, 2016

We appreciate your positive review Mark! Thank you for being a valued customer and we hope you continue to have a great experience with APS! Glad you gave us a try!

Chief Financial Officer

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: After about 6 months with APS we have no doubt it was the right move to leave ADP. Gone are the 45 minute wait times to speak with a random representative. With APS we have a designated rep and team who are accessible almost immediately. Our move was not only dictated by sub-quality of service, but as a non-profit, was also driven by cost. Our payroll costs were reduced by almost half. Every report type we conceivably need is included in the pricing, where as, some of these reports cost extra with our former provider of service. Staff are extremely satisfied with ease of access for the electronic time clock, as well as, ease of use with the employee portal. I did not give 5 stars across all categories as our company has a complex PTO program which has proven to be minor challenge for APS. No company is perfect, but I think they're close.

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Mike! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Awesome Payroll Company

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switched to APS a few years ago and it has been one of the best decisions I made. Their system is easy to use and their customer service is top notch.

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Ben! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Euroteck review of Payroll Solution

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company's experience with Payroll Solution has been great. Your customer service department has always been courteous and helpful and quick to assist with any matters in the past. I would recommend your service to any business owner.

Vendor Response

by APS on October 27, 2016

We appreciate your positive review Wayne! We are so thankful for your continued relationship with APS.

Solid Product

Oct 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Solid payroll product. Not too difficult to use. Very reliable. Most reports are great but could use a few more options.

Vendor Response

by APS on October 27, 2016

We appreciate your review Matthew! We are so thankful for your continued relationship with APS!

Awesome Experience

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, full functionality

Cons: Even though a QBO extract can be created, currently it can't be created and automatically pushed to the QBO system I am using, it is a manual process.

Overall: From the sales process to company setup and ultimately support, the APS team has been an incredible experience and one of true partnership. They get the job done.

Recommendations to other buyers: Make sure you fully understand your payment calendar and the different types of payroll runs you may be performing

Vendor Response

by APS on October 27, 2016

We appreciate your positive review Melissa! We are so thankful for your relationship with APS. So happy we have helped add value to your company!

Work Smart Not Hard

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My overall experience with APS has been great!

I love that my account manager remembers and knows all about the previous conversations we have had as different payroll needs have come up. This allows me to pick up with her from where we left off and build, brick by brick, another level of knowledge about the APS software.

Vendor Response

by APS on October 27, 2016

We appreciate your positive review Shannon! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

Efficient payroll program

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use.

Cons: It does so many things that sometimes I pick the wrong option. But that's more a training issue than a software issue.

Overall: I'm been using APS about 3 weeks and so far it's done everything I needed without any problems. Easy and efficient and hassle-free - just the way I like it.

Vendor Response

by APS on October 26, 2016

We appreciate your positive review Kara! We are so happy you started with APS and we hope you continue to have a great experience with us!

Payroll review

Oct 26, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Ease of use for my administrator . Technical support very accommodating . Staff very helpful. Always ready to help when needed.

Vendor Response

by APS on October 26, 2016

We appreciate your positive review Mary Jane! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Top Notch!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what we need it to do. It is logical and easy.

Cons: haven't found any cons yet!

Overall: We have been completely thrilled with the training, installation, and customer service. The program is very user friendly and easy to move around.

Recommendations to other buyers: nope

Vendor Response

by APS on October 27, 2016

We appreciate your positive review Laura! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS MY 5 STAR -STAR PAYROLL HERO'S

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the APS payroll system. No matter how many times I need some advice or help with anything concerning HR and Payroll Time Cards they do not hesitate to give me the help that I need. They are the GREATEST!

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Billie! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Completely Satisfied, Great Company, Great Software, Great Service

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, takes you step by step through the process. Very simple to train new employees in payroll prep. Self service platform for employees is terriffic also.

Cons: None

Overall: I hvae been utilizing APS online payroll processing as well as datavault storage for important employment records for a few years now. They are a very efficient, well run organization witha great software platform.

Recommendations to other buyers: No, just that it has been amazing to use and saved us time and money.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback John! We are thankful for your continued relationship with APS over the past years. We love putting our customers first to help you reach your company goals!

Start-up Business leveraging proven HR/Payroll technology

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You've thought through the ways that I need to be flexible. Software is comprehensive.

Cons: I need a To-Do list (I know everyone's list is different) to walk me through steps. Videos are great but I don't have time to view a lot of videos. I need to learn fast.

Overall: As a Start-up business, I don't have time to manage all of the major "requirements" manually. I have to rely on great partners and established proven software to keep the train on the tracks. Stacey, Beth and others at APS have been exemplary in their support.

Recommendations to other buyers: Like having an HR department in-house (without the headcount).

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Susan! Thank you for being a valued customer!

Quality of Service

Oct 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience has been great. Whenever there are questions, someone is available to answer. They will also guide you through the process at each step.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Antoinette! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Great payroll company

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All has gone very smoothly. I can depend on the system to keep books and records straight.
Thank you!

Vendor Response

by APS on October 24, 2016

We appreciate your feedback Sharyl! We are thankful for your continued relationship with APS!

Not super user friendly

Oct 24, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: The website is not too user friendly. It took me a while to learn everything. There are still some area of the website that I am unsure of. Also, no one seems to be in a good mood when I call. I always feel like I am a disturbance when I call, therefore I prefer to communicate via email unless it is an urgent situation.

Business owner

Oct 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Great experience with software. We have had the software over 2 years now and started with only 100 users and now using is for payroll and human resource operations for over 175 employees. We use the application for finding job applicants as well. The software has allowed for onboarding new employees to go very smooth.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Donald! Thank you for being a valued customer and continuing your relationship with APS!

Great personal support

Oct 24, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Intuitive design and easy to customize. Good value.

Cons: Functions required of administrators is increasingly complex.

Overall: Payroll systems have gotten increasingly complex - with new features, reporting requirements, documentation, etc. It is nice to have a payroll processing partner that allows a broker interface. We couldn't handle open enrollment and benefits administration without our broker working directly with our payroll company.

Recommendations to other buyers: Working with CPAs and Benefits Brokers is a good idea.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Tom! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

Very good payroll solution

Oct 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use; cost

Cons: Inefficient; too many extra screens

Overall: Though not as efficient as it could be (a lot of extra screens and clicks), it is easy to use and it works great.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Dan! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

APS--great product and customer service

Oct 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The one on one customer service is one of the main reasons our company switched after being with the former PR system for 15 years. The CSR are eager to help and are quick to respond to your needs. The software is user friendly not only from an administrator side but from the employee side. Our employees love the eselfserve so they can review all items in their own user profile. I highly recommend APS for your payroll needs.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Tina! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Easy to use and great support!

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: The team is very helpful and very responsive! Implementation was easy - I was guided through each step by a representative!

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Erin! Thank you for being a valued customer and glad you had a great implementation experience!

Very good value and great support

Oct 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: For two years I have maintained my small business payroll and several in home care clients on the APS platform. The experience has been exceptionally good.

Vendor Response

by APS on October 24, 2016

We appreciate your positive feedback Richard! We are thankful for your continued partnership with APS over the past 2 years!

Not Really the End User

Oct 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: I gave 4 stars because I am not the one that actually uses APS, but have never heard any complaints from my team that does use it.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Nancy! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

For using only once a month - fine easy with great support

Oct 23, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Consistent.

Cons: Can't think of anything

Overall: good.

Very good support.

As a company we were originally very concerned of turnover in customer support department- it has all worked itself out

Recommendations to other buyers: NO.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Christine! We are so thankful for your continued relationship with APS over the past years!

APS survey

Oct 23, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We're a small business so it's very helpful to have APS to take care of payroll and payroll taxes. It frees up my time to do more of my other duties.

Recommendations to other buyers: Either I don't have a full understanding of how accrual and accrual set up in APS works, or that part of the program could use some fine tuning.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Patty! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

Tejas/Aps review

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: This is my 3rd business which I have used APS for my payroll needs. They have always been very helpful and they care a great deal about their customers.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Weston! We are so thankful for your continued relationship with APS. We love putting our customers first and providing the best support possible!

Customer Service

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and stores for years

Cons: I do not like having to deal with remembering the password or that it is not compatible with my older computer which means they have to send me a screen shot of my payroll if I am at home.

Overall: The customer service is excellent. I am a difficult client to deal with as I have three companies so I am always mobile and they answer all of my questions quickly.

Vendor Response

by APS on October 24, 2016

We appreciate your positive feedback Lisa! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Great Value

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, saves a lot of time. Like having a personal payroll assistant. Saves our company time and money.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Kevin! Thank you for being a valued customer and continuing your relationship with APS!

Customizable Solutions, Courteous Customer Service

Oct 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been with APS as long as I can remember now - they deliver the best value out of any of the other payroll options, as well as customizable solutions. Many companies have unique needs that may come up on individual payroll runs, and the reps are always helpful to solve your unique issues and provide fields for you when you need to enter data to. At one point a couple years ago we thought about moving to another company that had a newer user interface; after heavy research we realized APS really is THE very best solution. The other payroll services don't allow the multiple levels of user access like APS does (which was crucial for us), they couldn't make special fields for you, and things just couldn't be customized the way we needed; not to mention the price is much better. I highly recommend APS.

Vendor Response

by APS on October 24, 2016

We appreciate your positive feedback Jennie! We are thankful for your continued relationship with APS! We love putting our customers first and so happy we can customize for your needs.

Hassle Free Payroll Partners

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: APS has been our payroll partner for over 12 years. Professional and conscientious support team & very simple process each pay period.

Vendor Response

by APS on October 24, 2016

We appreciate your positive feedback Louis! We are thankful for your continued relationship with APS over the past 12 years. We love putting our customers first and value your business!

Simple & effective

Oct 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Comments: I needed a solution that allowed me to focus on my business rather than spend hours doing payroll. APS does that for me. Their platform is simple to use and when I need help my personal account manager is just an email away. I have a computer illiterate staff andthy are able to sign in and out correctly with the online logins and do it consistently.

Vendor Response

by APS on October 24, 2016

We appreciate your positive feedback Dana! We are thankful for customers like you who utilize so many of our platform features to simplify the payroll process!

Worst payroll service and reliability

Oct 22, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None

Cons: Poor service. Errors. High costs

Overall: We switched our 80 employee weekly payroll to APS in January 2016. Out of 4 payrolls run they committed serious errors and omissions of details to us causing failed direct deposits, check numbers starting at 100 and uncashable at many paycheck cashing services, as well an a long list of more minor errors and overcharges. They refused to pay for the errors or refund the over $2000 we paid for implrmentation. This made January the highest cost payroll month in our 32 year history with more total errors in one month than in the prior ten years.

Recommendations to other buyers: Stay away!

User for 10 years

Oct 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using APS Payroll Solutions since 2005. On those few occasions where I've needed help for various items, I have found the team to be extremely responsive. This is a cost effective way to handle your payroll needs.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Timothy! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

Good value with many bells and whistles

Oct 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Included time and attendance

Cons: Reporting of hours by department a bit less flexible

Overall: We received lots of support for our conversion. Deanna answered many questions with grace and patience.

Vendor Response

by APS on October 24, 2016

We appreciate your feedback Jeff! We are thankful for your relationship with APS. We love putting our customers first to help you reach your company goals!

APS payroll service

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Easy to use and many built in features.

Cons: Only one mode of accruals

Overall: Recently converted to APS payroll service. We have only had one payroll run this far but it I went smoothly. It is very easy to use and hopefully much easier once we go live with Tome and Attendance

Recommendations to other buyers: Some features that we were told they could accommodate they couldn't.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Claudia! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

aps support review

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: it was quick and easy. Our instructor Patrick spoke clearly and made sure we knew what we were doing before going to the next subject.

Vendor Response

by APS on October 24, 2016

We appreciate your positive review Daniel! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

BEST COMPANY BY FAR

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: EASE OF EUNICE

Cons: NOTHING THAT I FOUND

Overall: I ALWAYS RECEIVED PROMPT AND EXCELLENT SERVICE. IT WAS A GREAT COMPANY TO WORK WITH! CHRISTINE WAS THE BEST WORKER TO WORK WITH. ACTUALLY EVERYONE I DEALT WITH WAS AWESOME TO WORK WITH.

Recommendations to other buyers: NOPE, IT WAS GREAT TO USE

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Megan! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Why I love APS!

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's easy to enter my employees hours & APS figures out everything else!

Cons: Sometimes it's hard to find what you are looking for.

Overall: APS has simplified my life! It has taken a huge workload off my shoulders which allows me to focus on other assepcts of my business. If only I would have found them sooner!

Recommendations to other buyers: Everyone at APS is very friendly & helpful!

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Rachelle! We love putting our customers first to help you reach your company goals!

TVC Payroll

Oct 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: How easy it is to use.

Cons: Not able to re-print the employee W2 if they ask for one mid-year

Overall: So far I am liking what I can get out of the system and am happy to use it. Editing the time cards when someone forgets to clock in or out is really easy to use. Entering a new employee is also easy to do and to terminate them. I would like to see if we can pdf each paycheck stub so that I can email to employees instead of printing one for them.

Recommendations to other buyers: no

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Dorothy! We are thankful for your continued relationship with APS!

we love APS!

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It has taken most of the leg work off of us to prepare payroll and all the leg work off of us for payroll taxes and reports etc.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Kathy! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

new broker experience

Oct 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: There seems to be some redundancy between entering payroll and the benefit elections. I believe these are use for a safe guard but it would be nice if the employer was allowed to option to bypass or override this feature.

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Stephanie! Thank you for being a valued customer with APS!

Top Notch Payroll Program

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, great support and assistance setting up program. User friendly for employees. Less hands on work for payroll and management.

Cons: Would like to learn more about different parts of program, which APS did more online training or education.

Overall: Customer support replies quickly and questions and issues resolved in a timely manner. Great time clock program, easy to use for staff and payroll managers. Great value for the money.

Recommendations to other buyers: Keep up the great work!

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Vicki! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

My APS Experience

Oct 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Time clock

Cons: Quick Book exporting & Training

Overall: I like the time clock feature and I think the price is reasonable. My complaints and issues would be the way APS exports to Quickbooks, and I also think the training could go into a little more detailed. Customer service has been very helpful and nice.

Recommendations to other buyers: Keep up the good work

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Amy! Thank you for being a valued customer and continuing your relationship with APS!

Customer Friendly

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Customer friendly

Overall: APS is very easy to use and the customer service is very helpful when needed. I would recommend APS to anyone.

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Jessica! We are so happy you have been with APS for so many years. We love putting our customers first and providing the best support possible!

Payroll made easy

Oct 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We love that we don't have to key in the employee hours and risk human error. We just load the file, confirm and submit.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Nathan! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

APS is great!

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The ease of use, ability to edit and the multiple checks that are there to stop mistakes from happening before submitting a payroll.

Cons: The fact that the refresh button is the only way to guarantee a change has been made.

Overall: We moved our business from another company to APS and have found APS to have superior customer service and ease of use. They treat our business as a priority. We truly appreciate it!

Recommendations to other buyers: No

Vendor Response

by APS on October 28, 2016

We appreciate your positive feedback Elizabeth! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

We're so glad we made the switch!

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use for my employees.

Cons: The administrator back end is sometimes hard to navigate and not always intuitive .

Overall: APS has been a great. They provide a TEAM of customer care reps for each account. They answer your questions quickly and courteously. I would recommend getting the HR console too.

Recommendations to other buyers: Make the administrative end easier to navigate and more intuitive. The areas to click located on the bottom of screen are hard to locate at times for new users. They are small and not very obvious unless you know to look at the bottom of the screen (i.e. during payroll processing and other set up features). Make the administrative end look more like the employee side.

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Gwen! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Bear Creek engineering APS Survey

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of access and entry of payroll

Cons: Identifying 1099 consultants by name and company name. I would also like to be able to print out a report when I enter a new employee for our employee file

Overall: Customer service is wonderful! We have a little disconnect with our 1099 consultants in that there is no way to enter company name (LLC) and the person associated with it so we can do a search either way when trying to locate someone in the employee list which requires me to keep a spreadsheet for cross reference. Other than that, we have been extremely happy with APS and have no reason to change.

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Karen! Thank you for being a valued customer and we hope you continue to have a great experience with APS!

Great Payroll Service

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything

Cons: Nothing to not like

Overall: I love APS!! Before we started using APS I did all the payroll. Because we did not have a payroll program on our computer I had to keep all records by hand. That meant keeping up with each persons payroll individually and doing all the quarterly reporting by hand. It does not sound like much but it was a very detailed thing to do. Now APS has taken it over and is doing all that for me! There are not enough words to say how much I appreciate them. Thank You!! Barbara

Recommendations to other buyers: If anyone is thinking about using a payroll service then APS is the one for you.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Barbara! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Very good system

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, functionality, reports

Cons: exporting into QB

Overall: Very good system. Sometimes hard to get ahold of someone to help us with things, as we're new with this system. Have had some problems with exporting into Quickbooks. Other than that, we love the ease of use and the functionality of the APS payroll system

Recommendations to other buyers: So far we're having a hard time with the way it exports into Quickbooks.

Excellent Program

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: APS makes it way easier. This web based platform has everything you need in a nice clean clear easy to read format. Very helpful & responsive staff as well. I would definitely recommend APS for any payroll solution.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Chris! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Great Service and Responsive Staff

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service

Cons: Learning Curve

Overall: I came into the practice not having prior knowledge of how to use APS. The APS team set up a series of training events to show me functionality (12 sessions in total) and were available to answer any questions I had over the next couple weeks. After the training I was significantly more confident about running the manpower aspect and having 4 people I can call at all times to answer questions is really great. Connie Crews always answers her phone and has always been cheerful with me even though some of my questions are simple in nature. Beth Craft messages me every few weeks to make sure I don't need any further training and she has been nice enough to track the usage to ensure I'm maximizing the product.

The entire staff is helpful and I never thought this product would be so useful. It is much more than a payroll program, it is a total HR package that manages everything for you.

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Daniel! We are thankful for customers like you who utilize so many of our platform features!

APS Review

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Cons: Some reports are difficult to find if they exist.

Overall: APS has helped by offering timely reports & reviews that would otherwise be very time consuming to create. The tax department can handle all states & municipalities with little company input. The staff is quick to respond to requests & questions.

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Beverly! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

Customer Support

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience has been great with APS in all catagors. I could not ask for any better customer support

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Stephanie! We are so thankful for your continued relationship with APS!

Great for a Dept. of one

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The clean interface. I love the charts and how the reports are run.

Cons: I would love a comp data resources.

Overall: When you are doing HR on your own, you feel like you have a whole team behind you. Customer service can't be beat. They are responsive and caring. Perfect for a department of one.

Recommendations to other buyers: I would like the eSelfServe feature to let me post announcements.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Emily! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Great Resource, Great Company, Great People

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to use.

Cons: The limited options for graph display on the main tabs on the website.

Overall: Our company has used APS for about 8 years now and we love it. It's easy to use and everything is processed instantly. The reports are user friendly and can be customized to show anything you need.

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Erin! We are thankful for your continued relationship with APS over the past 8 years!

Third time is a charm!

Oct 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Performance Reviews
PTO scheduler

Cons: Some errors - but all technology will have that

Overall: We went through many payroll companies before switching to APS. I love the performance reviews, the PTO request portal, and how easy it is to log in and navigate for our managers and reps. There are times when I get some weird errors... but customer support is usually quick to help.

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback AmyJo! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Would Hate to be Without It

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Sometimes a little hard to find things, but once you know where they are it's easy sailing

Overall: I have been using APS for about 4 years now. I have a very small payroll and wasn't really sure that it warranted our company spending the money. Now, I can't imagine NOT using APS. It has saved me a lot of time, headache, and frustration, not to mention the large amount of liability that it removes from me. The support is awesome! Thank you so much!

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Michele! We are thankful for your continued relationship with APS over the past 4 years!

Best payroll service in Shreveport, LA ~~~~~~~~~~~~~ 5 stars all the way

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We went to this payroll system a few years back, I have had the greatest experience in learning how from Scott, the most helpful , kind and nice people to help me when I had a question or problem

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Linda! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

APS experience

Oct 21, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Worked with APS for several years. Prices went up significantly without increase in service, so the relationship ended.

Great Software

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is very user friendly. You can look on the homepage and easily navigate exaxtly what your looking for. Any time I have had a problem it took one quick phone call and the problem was always solved in literally less than a minute. I would recommend it to any business no matter the number of employees.

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Jaynie! We are so thankful for your continued relationship with APS. So happy we have helped add value to your company!

Finally a software you can trust with everything you need!

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything

Cons: Have not found anything I dislike

Overall: I have had the pleasure of working for CPAs as a bookkeeper and handed 100's of clients and their payroll needs for over 15 years. When I went to work for a large church, I needed more than just a payroll system so I tried several. I received multiple complaints from employees, so I decided to research others. I put out a request to a third-party who gave me 3 referrals. One was APS. The price was less than what I was paying and we received more services. It has been a blessing.

One other complaint for me was a payroll representative revolving at other companies. I had several contacts for the seamless setup, but one thereafter. She is amazing! She serves her clients with quickness and professionalism. I love APS and tell everyone I know about them.

Recommendations to other buyers: Purchase it

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Shauna! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Great value great service

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Cons: Recurring issue. Would like more app options to streamline use and bypass "cookie" issues etc.

Overall: I really like the service. Efficient and good sense of humor while "getting the job done". Would like to see more app functionality as I still have issues with being able to fill out hours online. I have to click out and go back in but this requires me adding a few things over which is aggravating.

Recommendations to other buyers: Focus more on the app

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Robert! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Makes running a small business easier

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I hated doing payroll and spent way too much time making sure all the rules were followed. I thought it would be too expensive to have a company do it for such a small business. APS showed me how it could save me so much time and worry that it was a " no brainer" to have them do it. Set up was simple and painless. It now takes me about 5 minutes to do what used to take me hours. The record keeping and end of the year forms service is awesome. Couldn't be happier.

Vendor Response

by APS on October 25, 2016

We appreciate your feedback Julie! We are thankful for your continued relationship with APS. We love putting our customers first to help you reach your company goals!

Payroll made easy!

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy entry.

Overall: This is the third payroll service I have used. By far, the best service I've used. Customer service answers questions quickly whether over the phone or through chat. I am thoroughly pleased.

Vendor Response

by APS on October 25, 2016

We appreciate your positive feedback Brad! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

Gets the Job done

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This software has worked well for my small business. It is easy to use and gets the job done. It's not overly complicated and APS has been wonderful.

Vendor Response

by APS on October 25, 2016

We appreciate your positive review Tara! Thank you for being a valued customer and continuing your relationship with APS!

Just started working with APS

Oct 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We just completed our first payroll run, and other than some YTD info not in the system yet, we had only one minor mistake. I'm impressed and pleased! The online system is fairly intuitive, the customer support has been responsive. My only frustration has been that we would like more control over some of the background functionality - like entering or updating YTD amounts. We have yet to see if the reports give us all of the information that we need.

Customer Oriented

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly

Cons: Lack of use of colors, as to highlight different areas in the software

Overall: After joining APS last year, I gave them one more account , since i have been a very satisfied customer from their product as well as customer service.

Vendor Response

by APS on October 20, 2016

We appreciate your positive review Bimal! Thank you for being a valued customer and continuing your relationship with APS!

Just Right

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and learn without the need to constantly call support. The features make it possible to reduce administrative time when doing simple tasks like adding new hires to payroll.

Cons: I have had issues getting timely responses back from support. With a dedicated rep there are times when they are not available and there isn't an option to talk with someone else to get the issue resolved.

Overall: Coming from an over complicated payroll software, APS feels like just the right fit. There are ample features that are easy to use. Most features are easy to figure out without the need to call support, however when you do need to call, they are great with providing personalized training and support for your needs.

Recommendations to other buyers: Eliminate the need for a company code at log in would make logging onto the system much easier.

Vendor Response

by APS on October 19, 2016

We appreciate your positive feedback Rayn! We are so happy you switched to APS. We love putting our customers first and providing the best support possible!

APS - Awesome Partner

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full featured. Ease of use. QBO integration. HR tools. Value.

Cons: No cons yet.

Overall: Great experience from due diligence thru startup. An extremely professional and personsable team. We made the right selection.

Recommendations to other buyers: Make the right choice, APS.

Vendor Response

by APS on October 14, 2016

We appreciate your positive review Wayland! Thank you for being a valued customer and starting your relationship with APS!