User Reviews
TrakStar Performance Appraisal Software by Promantek
USER REVIEWS - All reviews
Purchased Date: January 01, 2010
Executive Director HR and Labor Relations, College of The Desert
February 06, 2012
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Pros
Ease of Use
Implementation
Ability to taylor to different employee groups
Customer service
Cons
Possibly too many functions to use and keep up on.
Overall
Great product. Has helped our managers with both the practical (timeliness) and substantive componants of the performance review and feed back process.
Purchased Date: December 01, 2010
Management Analyst, RTC of Southern Nevada
February 01, 2012
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Pros
TrakStar has had huge success within our agency. We are a government agency and have special guidelines due to our union contract on how we process evaluations. But even with those rules and requirements TrakStar was extremely easy to implement and use for our staff.
Cons
Would love to see Plans and Evals scheduled at the same time. Our supervisors are required to submit goals in the plan and the evaluation as one document, not as two separate process. Currently using the draft plan feature to work around this, but would be nice to have it scheduled for them in their task list. Would also like to see rating scores that do not round. Our evaluations are done on a 3, 4, or 5 rating scale, with no decimal places. We have again worked around the decimal places by hand writing in the appropriate score on the printed copy of the eval, but this is a very inefficient process for us.
Overall
Overall I think this is a great product, and I have really enjoyed working with it and using it. We are in the process of looking into the Export/Sync feature and purchasing that to link into our HRIS system and cut down some of the manual entry into TrakStar. We have gotten lots of positive feedback from our management/supervisory team and overall as an agency, we have been very happy with the product.
Purchased Date: August 01, 2011
Deputy Director, Ohio Association of Second Harvest Foodbanks
January 29, 2012
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Pros
TrakStar will provide everything you are looking for in an employee performance appraisal system. The web platform provides the ability to customize position descriptions, create customized factors for positions and even includes a multi-rater function. TrakStar took our employee performance plans from paper format to a total electronic system that includes feedback from the employee, manager, and anyone else that is needed to appraise the employee. One function enables you to send rating requests to external customers, another enables you compare employee performance, and another enables the manager to provide coaching tips to the employee for them to be able to improve upon certain factors or goals!
Cons
None! I have experienced no issues in working with TrakStar!
Overall
I highly recommend use of TrakStar to evaluate employee performance. TrakStar has transformed the way OASHF assists with and meets the needs of its employees!
Purchased Date: January 01, 2011
Director of Human Resources, Port Gamble S'Klallam Tribe
May 11, 2011
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Pros
Performance appraisal has never been one of our supervisors' favorite tasks, but since implementing TrakStar in March, I am actually being told that the job is far easier, and, as a direct result, I'm seeing much higher completion rates. Supervisors and employees alike are telling me that they love the Notes function.
Cons
None worth mentioning. The only complaint I have had is that we have a handful of employees who either don't have access to a computer or are terrified of computers. We've designed work-arounds for the first group, but for the second group we've had to print out the appraisal form and let them complete them manually. This second group might include about four individuals, so even this isn't a big deal.
Overall
I consider the decision to partner with TrakStar/Promantek one of the best decisions I have made since coming to work for the Tribe! I recommend it highly to anyone.
Purchased Date: December 01, 2009
Human Resource Manager, Leading Real Estate Companies of the World
March 31, 2011
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Pros
1.TrakStar is the only performance management software program on the market that will meet all of your expectations.
2.Easy to use
3.Adapts easily to your performance criteria
4. Coaching tips
6. Employee/Manager "How to" videos
7.Outstanding support staff
8.Cost effective
Cons
Nothing. I researched many programs and only TrakStar could meet all of our criteria.
Overall
I highly recommend this program for any company that is looking at having an on-line performance management system that their employees and managers will find easy to use and adaptable to their goals/objectives. The ability to update one's progress during the year is a huge PLUS. This system makes the "annual review" a task one looks forward to completing.
Purchased Date: August 01, 2010
President, Policy Technologies International, Inc.
March 17, 2011
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Pros
Easy to Use
Robust Workflow
Email reminders
Reporting Tools
Extensive library of rating factors
Cons
None noted
Overall
As a satisfied customer, PolicyTech is impressed with the user-friendliness, power, and flexibility of the TrakStar system. We also see great synergies in using TrakStar alongside our Policy & Procedure Manager to maintain our HR processes. Thank you TrakStar, for an amazing organizational tool!
Purchased Date: August 01, 2010
President, Policy Technologies International, Inc.
March 11, 2011
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Pros
Easy to Navigate
Robust Workflow
Timely Notifications
Quick Setup
Cons
It can't read your mind and write your job descriptions for you :)
But it comes pretty close.
Overall
As a satisfied customer, PolicyTech is impressed with the user-friendliness, power, and flexibility of the TrakStar system. We also see great synergies in using TrakStar alongside our Policy & Procedure Manager to maintain our HR processes. Thank you TrakStar, for an amazing organizational tool!
Purchased Date: October 01, 2006
Director of Human Resources, Wycliffe Bible Translators
September 27, 2010
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Pros
TrakStar provides an easy-to-use platform with all of the features you need to create a true performance management system. Information is easily stored and passed between the various pieces of the system, from year-round performance notes, to easily update-able work plans, and a robust 360-degree performance appraisal process. For organizations who are trying to increase their goal alignment, TrakStar provides the functionality to allow you to do that from the top of your organization down to the lowest levels. It also is incredibly customizable.
Cons
Since the Promantek folks are always improving their product, we haven't had any "cons" that haven't been overcome with the next update of the system.
Overall
I would recommend TrakStar as a high-quality performance management system.
Purchased Date: January 01, 2008
Executive Director, Mountain BOCES
September 20, 2010
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Pros
Rich feature set
Competitive pricing
Multi and Outside raters
Cons
No negative issues to report
Overall
TrakStar has help our organization to get on top of the critical work of appraising performance. We were able to integrate our beliefs and ideas around the process of appraisals and migrate our forms simply and easily.
Thanks TrakStar
Purchased Date: November 01, 2008
Senior Human Resources Generalist, CoreLab Partners, Inc
September 02, 2010
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Pros
We have approximately 350 employees and started using TrakStar in the 4th quarter of 2008. We wanted to have the system up and running in approximately 3 weeks. The team did everything we asked and we successfully launched TrakStar within that time frame. I have found everyone to be extremely helpful and attentive to our needs. The system is very user friendly and we have had very positive feedback from our users, both employee and manager, in navigating the system. My biggest compliment to TrakStar is how customizable it is to our business. Everything we could hope for in an online appraisal system, we have found in TrakStar.
Cons
TrakStar is very user friendly for employees and managers, however, as the HR "power user" it can be a little tricky. But the TrakStar team is always available to help and get things resolved quickly.
Overall
I would highly recommend TrakStar for any company's online appraisal system.
Purchased Date: August 01, 2010
HR Director, Ritz Camera & Image
September 01, 2010
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Pros
Great value. Incredibly intuitive and user-friendly! Administration is a breeze. Product support has been excellent (staff is patient, responsive, friendly, very knowledable and customer focused). The product has exceeded my expectations! My job in HR has become that much easier. Thank you, Promantek!
Cons
It would be great to add a succession planning module.
Overall
Before purchasing TrakStar, we looked at all the competitors. As a growing organinzation, the product met all of our needs and then some.
Purchased Date: May 01, 2005
Human Resources Manager, Waitaki District Council (New Zealand)
August 31, 2010
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Pros
TrakStar mirrored our existing paper-based Performance Review process so was easy to 'sell' to our staff when it was first installed. The improvements over the years have made it even more user-friendly. Support is fantastic, and even though we are half-way around the world Glenn makes sure he answers my queries as promptly as he can - sometimes within an hour! Administratively, I really like the fact the system is so adaptable and easy to modify to meet the changing needs of our reviews. The reporting facility is also a bonus - I can report 'delinquents' to senior management and provide real-time information very quickly. The Promantek team listen to critiques and act on popular suggestions to make the system a better product.
Cons
There aren't many cons, I have enquired about having a page to list non-rateable items such as future aspirations, training needs, and barriers to improvement, and have been told these are on the development plan for future upgrades. Also our staff have said that the 1-5 rating system feels too restrictive, and that a 1-8 or 1-10 system may be more flexible. Personally I think 1-10 is too much, and a 1-7 rating system feels about right. I haven't enquired about this with Promantek so don't know if it can (or will) be changed or not.
Overall
Apart from the 'cons' noted above, the product is extremely well thought out, well researched, well supported and user friendly and I would definitely recommend it.
Purchased Date: January 01, 2008
Vice President, First Federal Savings Bank
August 31, 2010
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Pros
After a lengthly search we happened upon Promantek and have not looked back. It was not had to blend our gang into the system and now it is a process that is very smooth. The hard part is to get the supervisors to stay up with all the enhancements that Promantek provides. Bottm-line, it is worth it!
Cons
Sorry nothing here!
Overall
We have not even looked at another source for this service.
Purchased Date: January 01, 2005
Software Implementation Director, Christian Health Care Center
August 31, 2010
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Pros
We love the system. It is so very easy to use and the staff have adjusted well to an electronic version of their appraisal system. We are on-time and compliant in so many areas, organized, and are now able to track and trend behaviors so we can train accordingly. TrakStar helps us keep our organization as healthy as healthy as our patients. We highly recommend this system.
Cons
I don't reallyl have any cons...if anything we could stremline the sync with our payroll system a bit more efficiently.
Overall
After the several vendors we interviewed TrakStar had the best overall system, quality, and cost.
Purchased Date: N/A
Human Resources Manager, City of Fayetteville
October 29, 2009
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Pros
Trakstar meets all our needs to perform professional and quality evaluations on our employees. It is a great tool for our managers and enables them to give fair and equitable feedback to their employees.
Cons
There are no cons. Trakstar is constantly improving their product.
Overall
I highly recommend this program.
Purchased Date: June 01, 2007
Human Resources Coordinator, Valley View Hospital
October 26, 2009
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Pros
The automation of our performance appraisal process allowed us to easily demonstrate compliance with our Joint Commission accreditation requirment that we strictly follow our policy of doing appraisals annually.
We were easily able to load our job descriptions into the evaluation tool.
The system allows self appraisal and has auto e-mail reminders at intervals for director and employees.
Added benefits:
Excellent customer support
Great reporting capabilities
It also has an enhancement to build on the appraisal of past performance and develop a plan for growth and improvement during the next year.
Cons
I have thought for several hours about what to enter in the Cons field and can.t think of anything.
Overall
I would highly recommend this system.
Purchased Date: N/A
HR Director, Rust Communications
October 26, 2009
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Pros
Easy to set up, use, train.
Flexible for different operations.
Customer support is the best I've every received.
Priced competitively.
Cons
Any concerns have always been taken care of quickly.
Overall
Strongly recommend this product.
Purchased Date: November 01, 2004
Director, HR, Allen Health System
October 26, 2009
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Pros
I wanted a product that was easy to use, was robust, had good support, and was low cost. TrakStar has met every one of those requirements. By the way, I do not usually do a product endorsement, but this product is so good I am willing to do so this one time.
In the two years we have used TrakStar, it has always been able to do what we have wanted to do. Any time one of our 125 managers has asked if TrakStar could do something, the answer has always been "yes".
Cons
I have not had any issues with this software.
Overall
This product has always met my four requirements for software.
Purchased Date: N/A
Human Resource Manager, Penn Line Service, Inc.
October 26, 2009
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Pros
-The software program is very "user friendly." Our employees were able to "go live" with minimal training.
-I decided to go with this performance management tool because of the unique ability to tailor it to our position-specific needs. It provides a common structure yet allows the competency design-differentiation necessary in each of our four distinctly different business units.
-We have adopted this system at both exempt and non-exempt levels.
-The program is not intimidating to those employees with little computer experience. Going live with TrackStar has actually helped some of our mature managers gain computer skills.
-TrackStar technical support has never failed to respond when we needed them.
-I researched and priced several other popular computer-based performance appraisal products, and undoubtedly, TrackStar is the most economical. We saved thousands of dollars going with TrackStar and are very happy with the system.
Cons
On occasion, the system has been slow due to heavy traffic. Lately we haven't had this problem. I think upgrades for capacity are managed pretty well now.
Overall
Excellent! The ability to customize goals, factors and ratings is designed well.
