Who Uses This Software?

Salon or Spa and Fitness/Gym owners. Chair or booth renter. We even offer salon suites (spas/gyms) a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

819 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About This Software

Vagaro is a cloud based Fitness software that runs on PCs, Macs and mobile devices. They hold the honor of being the most downloaded and best reviewed on Apple and Android App stores. You get the most value for you money since they provide everything that you need to run and market your business for a starting price of $25, with a 1 Month Free Trial. Once you are signed up with Vagaro you are added to their Beauty Search Engine with the option to book appointments through Google and Yelp.


Features Checklist

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans

Product Reviews

Got Roots Hair Salon

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accessible and very easy to use

Cons: None so far!

Overall: I have used Vagaro in the past for over 4 years, I just opened my own place about 7 months ago and I went with a complete system with a different provider. Needless to say, I was very disappointed in their product, so I got rid of it and started on Vagaro! I have had it now since January 1st and I love it! The online booking app is incredibly easy to use and I have been able to make appointments anytime, anywhere!!! Vagaro is an awesome product and I would highly recommend it to any new business owner or hairstylist!!!

Recommendations to other buyers: Nope

So far so good

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy navigation and features are well placed. Very new to the software and looking forward to explore it some more.

Cons: so far non

Overall: I just started using Vegaro and so far it has been great and enjoying it. Still more to learn. Great so far.

Recommendations to other buyers: Not right now

Awesome!!!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is so awesome it does all the work for you and I love that my customers can book online and that it sends out reminder texts to them 3 days before and then the day before!

Best Online booking

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of the program. it is easy for me and my clients and it has everything I was wanting for a system.

Cons: I love everything about it

Overall: This website is so easy to use. It has everything I need for my business. I love the online booking and that it sends text reminders to my clients. This is by far the best scheduling system

books made easy and accessible

Feb 14, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I don't need a receptionist

Cons: that each individual stylist cant keep track of their own inventory. since I am admin I am the only one that can do that. otherwise theirs would be logged in with mine.

Overall: I switched to vagaro when I expanded and bought a building for my first salon. No one wanted to leave a book at the shop all the time so we signed up for vagaro and are all linked together. These days no one leaves home without their phones, and it is very easy to be out and about and book appointments for customers. It keeps the customers on track too by sending reminder text or email about their appointments. Which means I am not texting a customer back letting them know when they need to come in. I also keep track of my inventory which has helped with tax time! everything is very organized which makes things easier on me.

I love Vagaro - indispensible

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I couldnt do without it and I recently upgraded and got all my transactions through vagaro. Everything is now self contained.

Vagaro is the bomb.com. Im in love with service

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Every since I have been having my own Salon, I have been lost where I needed help. So for I have been with Vagaro I have been so spoiled. This page has given me life and more.

Recommendations to other buyers: yes

Awesome Salon Software

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only been using Vagaro for about a week now and I love it. I couldn't be happier with it. I've been looking for many qualities in salon software and Vagaro has them all. Thanks!

Customer of 4 years

Feb 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I absolutely love love love this web based system. My clients enjoy the ease of booking online. The text messaging is a great reminder of appointments.

Love Vagaro

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: everything

Cons: Nothing

Overall: I love Vagaro I never have to worry about reminding my clients of upcoming appts it always does it for me.

Love this product!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this program! it was easy to use when I was just a booth renter in a salon that used this program. Now I own my own account, and I love it even more! I enjoy the reminders it sends to my clients, being someone who forgets to send confirmations, this programs doesn't! Thank you!!!

Love Vagaro

Feb 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use

Cons: When you guys work on it during working hours

Overall: Other than a couple hiccups it's been great and my clients love it. The only thing I would change is that all maintenance should be done at night.

Recommendations to other buyers: None I can think of

Awesome software!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been trying out several different types of scheduling software to see which one would work best for my needs and Vagaro is, by far, the best one. I also have several years experience using SalonBiz, and so far, Vagaro beats that as well. I love the marketing tools, the customization options, and the aesthetics of Vagaro. I wish I had the ability to edit the appointment reminder messages that are sent to customers, but that's really my only complaint. I'm still in my free trial, but I will DEFINITELY be subscribing to Vagaro.

Great system!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro is an excellent system to manage your clients, employees, calendar, and personal time off. It keeps accurate records for you in addition to your own. I would recommend it any day.

52 year old hairhag

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used the software for years. I have very few computer skills and have found it very easy to use. My no shows have doped to zero. It has paid for its self! My clients love the text reminders. I use the app on my cell phone at salon and use the program on my lap top to do my books. I have not yet synced it with my Quickbooks but plan on using the feature soon.

Recommendations to other buyers: Please put Holidays on calendar.

Very helpful!

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very cool added features for new entrepreneurs like myself! Great tips and helpful tools to grow your business and stay organized!

vagaro is a great deal for the money

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I really like the confirmation feature. It saves me time money and money not having to a person to do my confirmations. I also like the ability to double book my day. I am a hair colorist and I need a program that allows double booking. I also like that i can have others who work with me, access to my schedule.

Didn't like the app

Jan 31, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The program offers good functions but the website could be more user friendly and the app is terrible.

Awesome App!

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use, not only for me, but also for my clients! Email, Text and Push notification reminders have saved me time and missed appointments.

Honest And Mediocre Review

Jan 29, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This software appears to be more suitable for an individual, not a day spa. While the cost is probably the best out there, their system is limiting to a day spa or other multi-staffed entity that wants to operate at a higher level. I really think Vagaro has great potential and they have great ideas & features. For example, I like the fact that you don't have to have an outside company for your email lists and you can also send custom emails & newsletters within their system of templates that are included. I also love their mobile app, very easy & simple, customers love it too! They have customer service available some on weekends & evenings too. There are other customer Service managers who truly knows good customer service. I wish they were all consistently good & customer oriented. I also like that their merchant processing is simple & in-house, and you only get charged one fee, nothing hidden. However, I don't like the non-swiped card fee as I think it's too high. I know they're always working on improving the system and I do believe in a few years it will get much better, hopefully. I think if they were to listen to customers like me, then it will. Again, they have great potential, but I am in the process of leaving them because my business is needing those features & improvements right now.

Recommendations to other buyers: Listen to your customers, be willing to make changes, don't tell them that you've got other projects, that it will be years before you think about what they're saying, and above all, don't LIE to them. My advice is to make sure you fully explore it and be sure of what you're getting & what your needs are.

Love it!!!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love how I can run reports and keep up with everything using the app on my phone or the desktop. Very easy to use.

Best Booking service!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used vagaro for over 5 years and I love it! I'd never use anything else! I've sent several friends to them!

An Amazing Online Booking Service

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love using Vagaro for my online booking!!! It's like having my own personal receptionist. My clients love getting the quick and easy reminders for their appointments. It's a win win situation for me as a hairstylist renting a station in a salon without a receptionist...Thank you Vagaro!!!

Good for starter Business

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using this software for a couple weeks now and it is pretty easy to use and to figure out how to work it. Sometimes little glitches happen which scares me a lot, but the system gets back to normal quickly. Lots of patience required when it glitches and makes you input data over again. Other than that, its easy to customize and input clients and check them out.

I love vagaro.com

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been with this company for over 5 years. It allows me to work from my phone or computer with ease.

Vagaro Customer

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have only been using the program for a month, but I am loving how easy it is. I am not very good with technology but the customer service representatives have been so helpful in getting me all set up. My clients also love how easy it is to schedule their appointments with me and they love the text message reminders.

Awesome system

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I just started my new business a week ago, and have had clients in my studio. They love the easy online booking and I love how easy it is to maneuver in. Best decision yet, to have Vagaro as my online booking system. Customer service so far has been amazing!!

Vagaro makes my life easier!

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Vagaro for two years and I love it! So easy, and takes a lot of work off of me. My clients seem to think its pretty easy too. I love being able to have my calendar with me at all times but not worry about losing it. I've never had any problems. I've used other booking software that wasn't nearly as good.

better then style seat!

Jan 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: so far im loving every feature! its easy to communicate with my clients easier booking, etc. the only gripe i have is how they accept your photos to be shown and figuring out how to share the link to my profile is difficult other then that i love it!

Easy to use. Recommend

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has been easy to use and to integrate to my website & social media. There are some features or functionality (especially in terms of customization) that are lacking, but overall my experience is the system is quite easy to setup, use, change and is quite a value for all of the functionality included. Highly recommend using Vagaro!

Best Salon App ever!

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for years now and they just keep getting better every year. My salon has run smoother with the Vagaro Calendar and I love the webpage for my salon provided by Vagaro.

Recommendations to other buyers: Sometimes slow to process appointments and I wish to have color choices more specific for calendar events as I work with color for a living and specific color helps me make appropriate decisions at a glance on the Vagaro Calendar.

vagaro review from POSH BEAUTY BAR

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro is awesome. i have enjoyed my time with them. they answer the phone promtely and is always helpful. i just wish we could send invoices from Vagaro calendar. been with them for 2 years. im not going anywhere.

Recommendations to other buyers: pls allow to add text to the phone message reminders. for example our NO SHOW policy and so forth so they are reminded each time they get a text reminder.

I love Vagaro!

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for several years now, and I wouldn't switch to any other salon software. Vagaro is very easy to use, and it allows my clients to book with ease. I love that it keeps track of my money and cost to my business. It is the best salon software I've used.

Great Program

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Love vagaro for use of my salon and personal schedule. very easy to use for me and my staff!!!!! If they matched processing fees I would loveLoveLove to use them for all my processing as well

Recommendations to other buyers: The processing fees are to high which makes our check out process longer because i have to use a seperate program, however if you were to offer processing fee matches i would switch to you without hesitation!!!!!!

easy to use once you know the ropes

Jan 19, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been a Vagaro customer since November , and so far I am happy with the switch that I have made. Navigating around the site is fairly easy, and they have tones of tutorial videos to assist yo when you need it. There is the customer service hotline and email, so you really will be covered if any problem should arise. I love the reports, inventory tracker, and custom email marketing they offer.

Vagaro Review

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Makes my busy life much easier. I could not imagine working without the app. The app takes care of scheduling and payments is quick.

AMAZING app for my business.

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used Vagaro for 3 years and I don't know what I would do without it! I not only use it for my business but I use it to schedule my personal life too! Even cooler? It syncs with Google calendar so that my appointments are visible to my husband and day care provider! I love it!

Recommendations to other buyers: Nope

I LOVE VAGARO!

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Ever since I started using Vagaro about 5 years ago, it has been so user friendly and helpful in my business. My clients love it. I love the text notifications to help not only myself and my team but help my clients stay on top of our time management. Time is so important so why not invest some money into saving time by using a system like Vagaro to help keep organized? I love Vagaro.
Sophie Kim
www.HairSecretSalon.com

Recommendations to other buyers: Fix the con and I will be impressed. Also if there's a way for us to see who sees our vagaro info.

LOOOOOOOOOOOVE

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using MindBody for years, and am thrilled to have found Vagaro...WAY cheaper, and way more user-friendly...love it!!!

Struggle with Fitness classes!

Jan 16, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: I have just start a trial 2 days ago. They just launched the fitness class feature 13 days ago...do yourself a favor and try something else. There are a lot of bugs in the system still and super frustrating being on the phone with support for hours on end! I know there is a learning curve for the client, but there is a big one for support as well. They are amazing, and doing the best they can...but I don't have spare hours on end to be the guinea pig. The end user app is frustrating, it doesnt show the weeks schedule, you can only book by service or service provider first selected first. Doesn't show how many spaces are available, if any, and there is no wait list function. Waitlist has to be done manually, only if the client calls in to be put on a wait list....who has time for that, client and practioner. The changes are not updated immediately. You have to log out numerous times for some things to register. The check out page is super frustrating and adds things to client profiles without approval. Support can only change a few things, then they have to write a ticket to tech support for correcting mistakes made by glitches. Mistakes are not removed completely off the ledger, they still remain making hard to see what is valid/current and what is void. They only do these tickets at night so you are waiting until they get to yours. Super frustrating, I would like to just dump this but I have already invested countless hours...like 12. 12 hours I will never get back and have been taken away from running my business. I would like to try and make this work instead of starting from scratch somewhere else, but my patience is waring very thin. Thank god for the 30 day free trial! Just wanted to save you all from the nightmare I am going through. With that being said, it would be really good if it all worked! If I was a salon it would be really good software to use for online booking. Unfortunately, classes not so much (at this time.)

great value for your money

Feb 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am new to Vagary and have many questions. The support team does a great job answering my questions and walking me through the process. Booking appointments is easy and have had no problems so far.
I feel I made a great choice!

Highly reccommend

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used other programs but this one is by far my favorite. It is easy to use and does give you a chance for a tutorial. You cannot beat the price, especially for the quality of service you are receiving.

You won't regret getting it!

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used Vagaro for about 6 months now and I have NEVER had an issue with it. I use it for my personal salon business and it is fantastic! I have asked clients what they think, and they all love it. Easy to use and very functional. Highly recommend!

Recommendations to other buyers: No, excellent software!

Excellent Support for business

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: From the start Vagaro has made operations simple. I would suggest this to anyone! Save your time and go with the best!

BEST BOOKING SYSTEM!!

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for a couple of years now and I love it! It's easy to use! the customer service is fantastic! My clients even love it!

Very Functional

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love using Vagaro to run my business. All of the features are easy to use and functional. I can maneuver through my tabs with ease and for me, that is super important. Definitely worth the investment! I look forward to growing my business using Vagaro in the future.

BEST Scheduling Site/App for Spas & Salons!

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Vagaro for my MedSpa for almost 4 years now... It is the EASIEST software and I have a 98% show-up rate because of the reminders that are sent to the clients via text AND email! Clients can NEVER use the excuse that they forgot about the appointment unless you put their info into the system incorrectly. I LOVE the marketing tools on the app as well, and I have gotten new clients just from doing the "Daily Deals" with Vagaro.
Undoubtedly the best scheduling system out there for my spa! Highly recommend!

Recommendations to other buyers: Fix the merchant processing!

Used to be great, now not so much!

Jan 13, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I have had Vagaro now for over 3 years. I had loved it in the beginning. It was easy to learn and worked great and had decent customer service to answer questions I had.

However, over the years I have witnessed and had to deal with a quickly declining company. The service now has become terrible. Vagaro crashes on both the web and the app, sometimes for 10 minutes but up to 4 hours and no one can be reached or the issue can't be resolved! This has become ever more frequent, sometimes once a month for hours! Trying to run a business blind is near impossible, and when I explained that the frequent crashes affect my entire business and stylists and create disorganization and ultimately a loss in sales on services and products, they could not even return my call or compensate me in any way after being a loyal customer.
They also have not updated their system with the modern times including new chip readers and do not seem to have many answers when asked questions about future necessities,

I am very sad to say that Vagaro has gone downhill and that I will be discontinuing service with them. In a business world, it is best to be professional and they can not even do that.

Vagaro is Easy

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Just started using this software and excited to see how it makes my business run. Also excited about the appointment reminders as it will help with lost income.

Best booking system out there!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This program is so user friendly! It has tutorials if you need to figure out how to use a feature that are amazing! My clients love the reminders, I send a booking notification, a reminder 48 hours prior and 24 hours prior to appointments. Virtually no "no shows" anymore or atleast 48 hours cancellation so I can rebook another client. I have only had 1 issue with this program and it was fixed quickly. Try it! I did, I used it for 30 days free and signed up, I couldnt be without it now.

My 24hr receptionist in my pocket!

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was a booth renter for a few years before I found Vagaro. At first, I was very nervous about people scheduling their own appointments, but the "approve" feature eased all of that. Now, I don't even bother with approval any longer because it works so well. My clients love that they can schedule anytime and I love that I have more time for my clients and my family. The cost is amazing. I used to take a half-hour break every day to confirm my appointments for the following day. Vagaro costs only that for the entire month! I would rather give up one of my legs than my Vagaro.

I Love Vagaro

Feb 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has been very easy to use and I really enjoy it. It allows me all the functions that I need and my clients love using it! The email reminders it sends my clients are so time-saving for me. I have had far fewer cancellations because of it.

A. Smith Complete Touch

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love it. Great online booking site and easy to use, Gift certificates, credit card payments and marketing.. all in one.

2 legit 2 quit

Jan 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having a hard time remembering to do my courtesy calls, it helps me tremendously. Putting money in my pocket!

Great online system

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using Vagaro for 3 years now and have been happy with the services and continuous improvements.
It is easy to contact staff for support.
User-friendly. It has been a huge asset to my small business.

Small Business Friendly

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am very happy with the product and will be a long time customer. My only issue is the photo uploads, hoping this will be improved to allow multi uploads and single uploads.

Love Vagaro

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: If I have had any issues with Vagaro the Customer Service Support immediately contacts me and helps me solve the issues. I love this scheduling app. It is a little bit to go thru hoops to put inventory in but once its there it is ok.....I wish it was a little easier. Other than that my clients love that they can go online to schedule their appts.

All around good product.

Jan 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Great for keeping track of clients and hours for employees, and sales reports makes it easy for me as a bookkeeper to do my client's taxes and payroll

Great I have had them since 2010

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I Love Vagaro it has helped me and my business when it was just myself now I have a staff of 9! I cannot run my business without them!

love my vagro

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a one man show and using Vagaro gives me more time for my clients and less time on the phone. I refer it to all my fellow stylists.

Best System Ever!!!!!!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I LOVE Vagaro. It's the best scheduling system I've ever used. The mobile app translates the computer site so well. And everything is completely straight forward.

Recommendations to other buyers: Tthe app could use more features

Great booking system

Jan 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Love the ease of use and automated text for confirming and reminding clients. I do wish the confirmation text told clients they are unable to reply as I have had a few no shows because of that. I do now always tell new clients that they cannot reply to that number. It seems to help.

Best software program!

Jan 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using this system for 3 years, I totally recommend it to anyone! The online system reminds clients about appointments. It frees up my Mondays. Also, the phone app is amazing. You can look at your appointment, contact, & inventory on your phone! It is amazing!

Recommendations to other buyers: I do not have any advice to share at this time.

Lash Stylist

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This scheduling system is robust but user-friendly which can be hard to find in systems. Love the capabilities it offers and the design.

Love this software!

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I don't know how I could possibly run my business without Vagaro. The automated reminders to clients, the ability for them to self-book online, the tracking of all my formulas and appointment history - all of that is just a click away from my phone or tablet. I have always received fantastic customer service, and I absolutely cannot recommend them enough.

Recommendations to other buyers: There are a lot of features, make sure you spend time getting to know what all it can do.

Pleased with my service

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Enjoy the continuous updates to make things better and easier. Love the breakdown for reports and the email blast

Recommendations to other buyers: no

Vagaro convenience

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use Vagaro to clock in and out at work and to see the schedule of stylists that use Vagaro. It makes my job very easy when someone has a question about a stylist's schedule and if they have openings. It also helps if a client forgets their stylists name and I can just search the clients name on Vagaro and figure out who their stylist is. Vagaro is very convenient in this salon.

Great Scheduling System

Jan 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm using Vagaro for my therapeutic massage and reflexology business. This program has many ways to customize my business scheduling needs, has great value for my money and it's very easy to use. Thank you Vagaro.

Give Vagaro a Try!

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Vagaro for 2 years for my salon & spa. I have been extremely pleased with this company all the way from technical to customer service. I highly suggest using Vagaro for your business.

Vagaro Review

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love Vagaro! Easy to use and great end of the year reports for tax purposes! Customers love the reminders!

Exciting & Fun...first time user and Loving it!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro is not only fun to use but it is so easy and right to the point. I am a first time user of these types of booking Softwares and have tried three other ones before Vagaro. By far, Vagaro is the BEST I have tried. The only thing I would love for Vagaro to offer is a thank you note to clients after each appointment, just the confirmation texts and emails work. Vagaro, will you please add that to your services?

Recommendations to other buyers: Everything else is amazing, thank you! :)

Best thing I could've done

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm so happy that I decided to sign up for Vagaro. It has made my booking management so much better.

Enjoying my switch to Vagaro

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Recently had StyleSeat for the free scheduling. I like that Vagaro which is cheaper. So far there has been a bit for me to learn but the support system is great with Vagaro.

awesome product!!!

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support is very patience with me and value is fantastic. I have had several companies try to get me to switch, always way more expensive. I ask them every time, "What can you give me that I don't already have?" The usual response is their search engines are better than Vagaro. In other words, they can't offer anything else for double the price.

Saved My Business!

Dec 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Vagaro! I wanted a system that could save my clients credit cards on file and I have received all of that plus more! Plus my clients are very happy they can change their appointment times now without having to go through me. Being an one person business you can imagine that gets difficult after awhile. I also love the package deals and gift cards. I need to look more into the appointments but it has been great! I will never need a new booking system. One suggestion though. Finding out how to access your books in case Vagaro has a malfunction. It has only happened once to me but Vagaro has different systems in place for this, so find out beforehand so you don't get in a rough spot. Highly recommend this for a big or small business. There reports and p.o.s system is amazing as well!

Best Software EVER

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has been invaluable to growing my business. The customer support is always friendly and prompt.

Couldn't do business in a salon without Vagaro!

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for the last 6 years and now I couldn't imagine life without! My customers all LOVE the text feature as do I. My no-shows are practically non existent anymore. I love the fact that my credit card processing, reports, appointments and inventory is all in one place. So convenient. LOVE it~

Easy Breezy

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro has to be the best site out there to be used as a booking tool for the hairstylist. It is not complicated, therefore, very easy for clients to use.

Recommendations to other buyers: no!

Love Vagaro Software Program

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This software program has been wonderful. My Clients love it because of the reminders they get via text. I love it because it has saved me money due to the decrease in no-shows at the salon. It is very easy to use and I've been able to customize it to my needs. I can access it anywhere, from my computer at home or work, even my phone while on the go Thank you so much!!

Recommendations to other buyers: no

Best Service

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love the features that vagaro offers. There is such ease in booking and changing the bookings if necessary. I love the hold and drag feature! I will be a vagaro user for life

Great for Customer..not sure about business

Dec 25, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The platform is nice and the features are great, but I can't help feel that it doesn't serve a company well. We pay for the use of their booking service. Customers can create a profile and become customers of Vagaro...NOT yours. They can log in and search their area for any service provider. They may be on your website but they can go to another business from the portal. That's not cool especially for how much the service costs monthly to business owners.
Also, I was charged the 1-month fee during my trial period. So that was a little off-putting.

LOVED EM FROM THE BEGINNING!

Dec 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been with Vagaro since they began way back when and have always loved them. From the very beginning they have always adapted to the changing needs and technologies. There has never been a time when there was an advancement in technology they didn't take advantage of. I went from behind the chair to owning 2 salon's and never changed the programming that i use. That says a lot given the difference between the two. There used to be one guy, Dustin, that would handle absolutely everything right away. As the company grew so did the people without ever loosing the same sense of personal quality. Making the service outweigh the cost by a mile. Keep up the good work guys.

Recommendations to other buyers: charge a small fee to be able to make a full webpage.

Good but could be improved

Dec 24, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Vagaro is a good booking app however there are some features that could be improved upon. Number one is their merchant service that doesn't send any notification that a transaction has gone through or is pending, doesn't tell you when the deposit will occur and the checkout doesn't allow you to checkout with another credit card option, only cash or check. Some stylist use many different payment options and other merchant accounts but you can only checkout by credit if you use Vagaro. The repeat option should also be allowed when you are blocking off personal time. There should be more creative freedom when setting up the look of your business profile and not only when you have a paid website. These are just my observations based on what I got through another booking app I used. I had to leave them because they do not offer the options of several operators being able to have their own calendar under one account. That is the main reason I started using Vagaro. If they had that option I would have never left them.

Great Software for a stylist/salon

Dec 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I came from using Hairmax to Vagaro and it was an easy transition. It's very user-friendly and the support is great!

Great Scheduling program

Dec 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I must say, I am very impressed with Vagaro. I did not expect it to be this good just because it was so much less expensive than the previous scheduling system that I had which was almost 3x the price. I would recommend this scheduling software to any personal trainer.

Best Salon Booking System Ever

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had tried 3 other booking systems before I found Vagaro, and this is by far the best overall system I have used!

Great online Booking System

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Vagaro for 6 years and love it. My clients love the ease of which they can book their own appointments

My Vagaro experience

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how easy Vagaro is to use and how wonderful customer care is. Since I have been using Vagaro (about 3 1/2 years), my no show are less than 3%!!! The amount spent on this system is PRICELESS!! It puts more money in my pocket via clients remembering their appointments, and the time it has saved me from calling or texting them the day before to remind them myself! If you are not using Vagaro, START!!! You will be so happy you did!

Fabulous Customer Support

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Anytime I have a question, I get fabulous customer support!!! Thank you Vagaro!! Recently they helped me set up a second location and change my cc processing.

Perfect salon management app

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am absolutely happy with Vagaro. User-friendly and the value for the money. You pay is worth it. My clients also love the ability to book their own appointments online. It makes my life easier.

Great software

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Good work, I love the software. easy to use. I think the costumers need this facility to do appointment by the internet.

The best Online Software!!

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I Have been using Vagaro for about 5 years and LOVEEE IT! I like the layout and it's user-friendly and you can customize your online setting.My customers are spoiled by it. Its the best out here and I have used a few others but compared to this one its More Professional and It is user-friendly and its worth the monthly fee every month. Customer service Support is punctual and handles technical issues Immediately. would recommend this software to everyone.

Great software for Small Salon

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro was so easy to use. Every feature is easy and sleek. Customer service is spot on. Website integration is seamless. Reviews are included. Emails and text are included and the price point is excellent.

Recommendations to other buyers: If you don't need photo storage or series prices there is no reason not to use Vagaro.

Impressed Love it

Dec 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only been using the software for about a week but so far I am loving it! I love that I can have my whole business in one place eventually. It will be great to print reports and see a full picture of my business.

the cutting team

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: overall Vagaro has been great. It has everthing you need to function. i just wish it had a walk-in section.

Makes work easy

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love using Vagaro for my salon. Booking appointments is so easy and the jump ahead is wonderful. My favorite function of Vagaro is the text/email reminders, it's also my clients!

Easy software for the. New business owner

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a fairly new salon suite business owner and Vagaro pro has made this new transition easy for me! From the easy to get around app, to how it reminds my clients of their upcoming appointments. I've been completely happy with their service. Affordable and always great customer support.

Recommendations to other buyers: None

lola and roxys

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Have had nothing but good experiences with vagaro. The bookings and timings make it super easy. It also notifies the customer and reminds them of their apt. so that way there are very little no shows.

Great time saver

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Super easy to set up appointments even reoccurring ones, and customers love the customer portal highly recommend

Recommendations to other buyers: Get a referral code :)

Bravado Barbershop

Dec 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very easy to use. More features then I know what to do with. Learning the system is easy. Friendly for the not so computerfreindly gal.

Recommendations to other buyers: no

Love this app!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Ever since I switched from old fashion paper booking and calling customers individually, Vagaro has made my life so much easier. I love all of the features from online booking and email marketing, to automatic confirmations and reminders. This app truly is a blessing for small business owners.

Recommendations to other buyers: love it

Great salon software

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this salon software for about 5 years now and I love it. Super easy to use and my clients find it easy to use as well! Would recommend to anyone looking for salon software.

Great App!

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use this on my phone, iPad, laptop, and desktop and have no trouble on any of my devices. This is a great tool for a small business, although I'm confident it can work for a salon with multiple stylists.

Recommendations to other buyers: Nope!

GREAT SOFTWARE

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used Vagaro for several years now. The app is easy to use and to navigate. I have referred many of my coworkers who use it also.

Great for new businesses!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I just started using Vagaro to grow my business and it has everything I need. I can generate reports, watch my expenses, change and edit my services and much more! I love it!

Love Vagaro

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I absolutely love Vagaro! My co workers and I arent even the tech savvy type and we love its ease of use. The text feature to remind customers of their appointments saves us so much time! The online booking feature our clients all love, and the fact that you can look at your schedule on the go is a plus!

Amazing and a Necessity!

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I would not be able to run my business without Vagaro! The customer service is incredible and now I'm using the merchant services as well! Amazing!!!! Thank you Vagaro!

Awesome

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used this software for the past 5 yrs and it's awesome and dependable.

Vagaro is Awesome!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro since July 2016 and have found it easy, organized and have always received great customer support!

Awesome!!!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Makes life so much easier ! Customers love it simple and easy to use! Easy to customize as well allows for color scheme changes in seconds

Worth it!!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Wonderful app. Helping me so much with my scheduling !!! Reminding my customers texts!! Just love it!!!

Love the ease and flexibility

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love that I don't have to confirm my appointments every day. It is easy to use, and almost never have issues with it.

Often super supyslow...

Dec 13, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using vagaro for couple months now, almost every other week there's a day the app or computer window is super super slow! Today it actually doesn't work at all for hours:/ it's holiday time our phone rings off the hook but we can't even book anything on Vagaro because it just doesn't move at all... I call the customer service they are very nice and apologizing and told me it will take about a couple hours for their website to work again. Who is going to cover the lost?? Should I keep use it since it super slow and sometimes doesn't even work? If this happens couple more times I'm changing it to something else.

Recommendations to other buyers: Make it fast and make it work all the time.

Vendor Response

by Vagaro on December 12, 2016

Hello Renee, Our entire development team, CEO and executive staff are working on mitigation strategies to prevent things like this from occurring in the future. This isn't something that should be happening to you every week so please call our support at 800-919-0157x2 and we can further troubleshoot the speed issues. Please understand that while we never intend for site issues, there may be times when it occurs. Every day we continue to work on mitigation strategies to prevent and reduce your exposure to issues, but Vagaro doesn't guarantee that service will be available 24/7, 100% of the time. I'm sorry, but we cannot offer a refund when issues arise from time to time. We take issues like this very seriously and we appreciate your business, while we continue to work hard on preventing issues from happening in the future.

Vagaro Review

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for over 5 years and I must say that it has truly made a difference in my business. My clients like having the ability to book online and also check out my prices and availability. I don't have to carry around an appointment book anymore and it helps me not to over or double book.

Love it, great for business!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ive used many booking apps and this is by far my favorite! Lots of features for such a great price! I do wish that they could figure out the search for businesses better, as someone searched for mine and it took a little while for them to find it.

Massage Web booking

Dec 16, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Fantastic experience. Great tech support. Wish it had a few more features - ie - gift certificate "ghosting" (selling blank GC's).. Special offers with limited hours avail. Each time I've had to call in or support they've been able to walk me thru it

Recommendations to other buyers: being able to accept CC's service other than what they offer

Best SPA software ever!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been in the spa industry for years and have been looking for the perfect scheduling software for what seems like YEARS! I've tried many scheduling programs from free to very pricey! I was thrilled to find Vagaro when my current program went from being free to a monthly fee. I was ecstatic to have something that each of my practitioners could log on to independently, but I still had control over what was happening! The ease of use is super friendly, because, let's face it, WHO has time to spend hours learning a new program? Not me! My only regret is not finding Vagaro sooner!

VAGARO IS The Bomb Dot Com!!!

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the viusal design for left brain people in the world! i love the reports are listed up and down!

Cons: I do NOT like the pop ups each time- but I get it! nor do we LIKE the screen going both left to right and top to bottom, It is hard if you are a visual learner! i also know that there is a more simple way to add inventory for both salon use * back bar and retail. I have never had one assistant enter the new inventory properly until this year! 10+ years - the back bar and inventory system should be more user-friendly!!!

Overall: over Elated with Vagaro since 2012! its like a fine wine, it simply gets better and better with TIME! Thank You Vagaro for All You Do!
Studio C Inc
Cortney P Patton& The Teamj

Recommendations to other buyers: all stated above! but yall also need an updated POS system that is PCI compliant at a fair rate! if not yall will begin to see a decline in this facet of Vagaro bc the fees are too HIGH, the credit card swiper isn't yet PCI compliant and all businesses should be able to take Chip REader Cards! i also think that the credit card fee charged to no show clients would be 50% more successful IF yall allowed it to be for X amount of dollars in service and Up> for exapmle 1$ per minute! with a charge being explained that way and charged that way per services that become no shows! lastly- the scheduler actually deletes my standing appts after each client gets all notifications reguarding their 6 months PRE BOOKS! its totally embarssing when they have it in their phones and show up$ and its NOT ON MY BOOK AT ALL*** THIS SHOULD BE TOP PRIORITY! TIME IS VALUABLE FOR EVERYONE! Even a Hair Stylist is VALUED!!!

Great Product

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Overall, my business has really benefitted using Vagaro. Its simple to use and has so much to offer for the price! Clients love the reminders!

Vagaro scheduling services

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for over 5 years now and it has changed my scheduling life. My clients love the ease of being able to request an appointment online and the text message reminders that they receive.

love it! every business should have this

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I do love the feature. its very easy to use and to move around. I work with strawberry laser northwest and I'm the only person at the front desk most days. when the phone rings or if someone walks in I can simply log on and get to work with what I ever I need.

WOW! Excellent Results

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My experience with Vagaro has been Excellent. I'm a single chair Salon Owner and my biggest worry before I opened was taking care of my clients as they called in to make appointments. Well, Vagaro has far exceeded my expectations. Not only is it easy for my current clients to book online with me but I've had a number of new clients who have booked with me as a result of finding me on a search on Vagaro. I'm very happy I found Vagaro.

Recommendations to other buyers: No, Love it!

Great Features

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Vagaro has everything you could ever ask for in a booking site. The functionality for both client and professional is amazing. I did choose another site based on the price point but I will definitely consider Vagaro in the future.

Vagaro for salon organization

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Keeps us organized, in touch with our clients, inventory control and is very easy to access outside the salon with their wonderful app. I do wish there were a few more features that we could use like not allowing certain stylists to have new clients booked with them (if they are not accepting new clients). Overall we all really enjoy using it.

So easy to use!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how easy it is to use on both computer and the phone app! Makes organization and appointment management a breeze!

Very Helpful to me and my business

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very Helpful to me and my business. Saves allot of time in my day to be able to handle other things, while it confirms my apt. Booking through my app made it very easy for my employees and I. Saves us the paperwork

Not Tech-savvy...Lol, but....

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was able to quickly learn how to use the Vagaro professional app. The small video tutorials are amazingly easy to understand and watch and rewatch as needed. As someone who was born before the computer age, I was worried that I would have a hard time learning how to use something so different from the way I had been doing it for 20+ years. I have had nothing but great experiences with customer support and have had to call them with questions in the beginning basically due to my inexperience with computers and apps. and my calls were received by kind and helpful Vagaro support people! Super simple system but with a huge amount of capabilities! Thanks Vagaro Pro for making my life easy!.
Theresa Martinez Always Turning Headz Salon Suite

Review of Vagaro for solo esthetician

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro is easy to use and navigate. I like the feature that sends my clients reminders via text or email. I also use the free website feature which is easy to use for me and clients.

Easy to use

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Very organized and simplified. Good customer service, love the tutorial videos. Great marketing tools as well.

Happy Customer!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Every time I call customer service with the simplest questions they are detailed, understanding, and walk me through any issue I may have had. New business owner I had a few questions in the beginning but since it has been smooth sailing! Love Vagaro scheduling services. The marketing section for client emails is full of photos perfect for any taste to rev up your advertising.

Love Vagaro

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This has made my scheduling so much easier, especially since you can book anywhere, it is nice if you run into a client and they want to book right then. I have been using vagaro for over 3 years and they just keep improving and updating making running my business even better! My previous system had to be downloaded and could only be used on one computer, vagaro is way better! I have recommended it to other business and have used it with 3 different salons now!

Recommendations to other buyers: LOVE IT, YOU SHOULD GET IT

THE Best salon booking program

Dec 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has not only improved my business it's improved my quality of life. No longer do I have to worry about keeping up with a paper calendar. My clients don't have to wait for me to return calls or text messages for an appointment. They can simply hop online or on the app and book themselves. AND, now that the billing format for credit card processing has changed to mirror the features of Square, I'm definitely switching to Vagaro for CC processing. Vagaro will be the only program I use to run my salon.

Love this app

Dec 15, 2016