Who Uses This Software?

Salon or Spa and Fitness/Gym owners. Chair or booth renter. We even offer salon suites (spas/gyms) a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

753 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About This Software

Vagaro is a cloud based Fitness software that runs on PCs, Macs and mobile devices. They hold the honor of being the most downloaded and best reviewed on Apple and Android App stores. You get the most value for you money since they provide everything that you need to run and market your business for a starting price of $25, with a 1 Month Free Trial. Once you are signed up with Vagaro you are added to their Beauty Search Engine with the option to book appointments through Google and Yelp.


Features Checklist

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans

Product Reviews

I LOVE VAGARO!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Ever since I started using Vagaro about 5 years ago, it has been so user friendly and helpful in my business. My clients love it. I love the text notifications to help not only myself and my team but help my clients stay on top of our time management. Time is so important so why not invest some money into saving time by using a system like Vagaro to help keep organized? I love Vagaro.
Sophie Kim
www.HairSecretSalon.com

Pros: It is user friendly. It is fast and easy. It helps manage everyone to be on time.

Cons: The emails can't be input once you delete their old account containing their same email.

Recommendations to other buyers: Fix the con and I will be impressed. Also if there's a way for us to see who sees our vagaro info.

Struggle with Fitness classes!

2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: I have just start a trial 2 days ago. They just launched the fitness class feature 13 days ago...do yourself a favor and try something else. There are a lot of bugs in the system still and super frustrating being on the phone with support for hours on end! I know there is a learning curve for the client, but there is a big one for support as well. They are amazing, and doing the best they can...but I don't have spare hours on end to be the guinea pig. The end user app is frustrating, it doesnt show the weeks schedule, you can only book by service or service provider first selected first. Doesn't show how many spaces are available, if any, and there is no wait list function. Waitlist has to be done manually, only if the client calls in to be put on a wait list....who has time for that, client and practioner. The changes are not updated immediately. You have to log out numerous times for some things to register. The check out page is super frustrating and adds things to client profiles without approval. Support can only change a few things, then they have to write a ticket to tech support for correcting mistakes made by glitches. Mistakes are not removed completely off the ledger, they still remain making hard to see what is valid/current and what is void. They only do these tickets at night so you are waiting until they get to yours. Super frustrating, I would like to just dump this but I have already invested countless hours...like 12. 12 hours I will never get back and have been taken away from running my business. I would like to try and make this work instead of starting from scratch somewhere else, but my patience is waring very thin. Thank god for the 30 day free trial! Just wanted to save you all from the nightmare I am going through. With that being said, it would be really good if it all worked! If I was a salon it would be really good software to use for online booking. Unfortunately, classes not so much (at this time.)

You won't regret getting it!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: I have used Vagaro for about 6 months now and I have NEVER had an issue with it. I use it for my personal salon business and it is fantastic! I have asked clients what they think, and they all love it. Easy to use and very functional. Highly recommend!

Pros: It's like having a personal assistant. Easy to use and reminds clients of their appointment.

Cons: Haven't ran into anything I haven't liked yet.

Recommendations to other buyers: No, excellent software!

Excellent Support for business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: From the start Vagaro has made operations simple. I would suggest this to anyone! Save your time and go with the best!

Pros: Easy to use at low cost

Cons: Nothing highly recommend!

BEST BOOKING SYSTEM!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for a couple of years now and I love it! Its easy to use! the customer service is fantastic! My clients even love it!

Very Functional

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I love using Vagaro to run my business. All of the features are easy to use and functional. I can maneuver through my tabs with ease and for me, that is super important. Definitely worth the investment! I look forward to growing my business using Vagaro in the future.

Pros: The fact that I can house all the information for my business in one place.

Cons: I don't like the fact that the gift cards are so costly. Gift cards are huge for the industry I'm in.

BEST Scheduling Site/App for Spas & Salons!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Vagaro for my MedSpa for almost 4 years now... It is the EASIEST software and I have a 98% show-up rate because of the reminders that are sent to the clients via text AND email! Clients can NEVER use the excuse that they forgot about the appointment, unless you put their info in the system incorrectly. I LOVE the marketing tools on the app as well, and I have gotten new clients just from doing the "Daily Deals" with Vagaro.

Undoubtedly the best scheduling system out there for my spa! Highly recommend!

Pros: appointment reminders, marketing tools, marketing emails and daily deals, "Thank You" emails, "Birthday" emails, "We miss you" emails, ease of exporting contacts, ease of scheduling, confirmation emails/texts of appts.

Cons: I do not like the merchant processing that comes along with Vagaro. It is an outsourced company that does not walk you through any process at all. I do not know how to use it, yet it keeps extracting money out of my bank account monthly. Not happy with this at all.

Recommendations to other buyers: Fix the merchant processing!

Used to be great, now not so much!

1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I have had Vagaro now for over 3 years. I had loved it in the beginning. It was easy to learn and worked great and had decent customer service to answer questions I had.

However, over the years I have witnessed and had to deal with a quickly declining company. The service now has become terrible. Vagaro crashes on both the web and the app, sometimes for 10 minutes but up to 4 hours and no one can be reached or the issue can't be resolved! This has become ever more frequent, sometimes once a month for hours! Trying to run a business blind is near impossible, and when I explained that the frequent crashes affect my entire business and stylists and create disorganization and ultimately a loss in sales on services and products, they could not even return my call or compensate me in any way after being a loyal customer.
They also have not updated thier system with the modern times including new chip readers and do not seem to have many answers when asked questions about future necessities,

I am very sad to say that Vagaro has gone downhill and that I will be discontinuing service with them. In a business world, it is best to be professional and they can not even do that.

Cons: Customer service is terrible. Functionality of site is terrible. Crashes more often than it is worth.

Vagaro is Easy

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: Just started using this software and excited to see how it makes my business run. Also excited about the appointment reminders as it will help with lost income.

Pros: That it stores your information online and not on my computer

Cons: Importing clients was slow as you couldn't do more than a couple at a time. Also, you can't select more than one service to delete at a time.

Not Bad For The Price!!!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I used Vagaro during their trail period. So what I typically do is create a dummy profile as it pertains to my business and I allow my friends and select clients use the program for their feedback before committing.

The setup process was very easy and quick (especially compared to other systems I've tried). The features they offered was very useful and practical. The ONLY reason why I didn't choose them for my booking system was that clients could only book up to 3 services at one time.

The crazy thing is that Vagaro does a good job of offering numerous features that you can opt to use or alter to your specific needs, so when they told me that increasing the amount to services a client could book at a given time was limited was a very surprised. If in the future I could change that feature I would definitely consider using them.

Pros: Fast and Easy set-up Numerous useful features Pricing

Cons: Clients can only book 3 service at one time. You have to use their pre-selected services for your services to be visible to others in the Vagaro community. (But you have a good clientele then that should be a problem)

Best booking system out there!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This program is so user friendly! It has tutorials if you need to figure out how to use a feature that are amazing! My clients love the reminders, I send a booking notification, a reminder 48 hours prior and 24 hours prior to appointments. Virtually no "no shows" anymore or atleast 48 hours cancellation so I can rebook another client. I have only had 1 issue with this program and it was fixed quickly. Try it! I did, I used it for 30 days free and signed up, I couldnt be without it now.

Pros: the reminders are amazing

Cons: I have had issues with the text reminders, on Vagaro's side, the texts werent going out due to an overload on the phone number or the service provider on Vagaros end. It was fixed within a few days but the tech tried to say it was my issue and was a bit of an idiot to me in the process

My 24hr receptionist in my pocket!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was a booth renter for a few years before I found Vagaro. At first, I was very nervous about people scheduling their own appointments, but the "approve" feature eased all of that. Now, I don't even bother with approval any longer because it works so well. My clients love that they can schedule anytime and I love that I have more time for my clients and my family. The cost is amazing. I used to take a half-hour break every day to confirm my appointments for the following day. Vagaro costs only that for the entire month! I would rather give up one of my legs than my Vagaro.

Pros: Online scheduling and POS in one!

Cons: No 2-way calendar sync, but it makes sense as well...

The best of the best in business software! I Love it...and will never use anything else!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Vagaro for about 6 years and Love it. There isnt anything I do not Love about it, and the customer service they provide is excellent. From scheduling clients, to retrieving statistics, expense reports, marketing, websites, mobile apps....you name it Vargaro provides it all.

A. Smith Complete Touch

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love it. Great online booking site and easy to use .... gift certificates, credit card payments and marketing.. all in one.

2 legit 2 quit

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I was having a hard time remembering to do my courtesy calls, it helps me tremendously. Putting money in my pocket!

Great online system

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using Vagaro for 3 years now and have been happy with the services and continuous improvements.
It is easy to contact staff for support.
User friendly. Its been a huge asset to my small business.

Love Vagaro

4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: If I have had any issues with Vagaro the Customer Service Support IMMEDIATELY contacts me and helps me solve the issues. I love this scheduling app. It is a little bit to go thru hoops to put inventory in but once its there it is ok.....i wish it was a little easier. Other than that my clients love that they can go online to schedule their appts.

All around good product.

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Great for keeping track of clients and hours for employees, and sales reports makes it easy for me as a bookkeeper to do my client's taxes and payroll

Great I have had them since 2010

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I Love Vagaro it has helped me and my business when it was just myself now I have a staff of 9! I cannot run my business without them!

love my vagro

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a one man show and using Vagaro gives me more time for my clients and less time on the phone. i refer it to all my fellow stylists

Best System Ever!!!!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I LOVE Vagaro. It's the best scheduling system I've ever used. The mobile app translates the computer site so well. And everything is completely straight forward.

Pros: The ease of use

Cons: The app

Recommendations to other buyers: Tthe app could use more features

Great booking system

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Love the ease of use and automated text for confirming and reminding clients. I do wish the confirmation text told clients they are unable to reply as I have had a few no shows because of that. I do now always tell new clients that they cannot reply to that number. It seems to help.

Pros: Auto confirm text, reports

Cons: Those clients have responded to the text from the system thinking they could. I have had a few no shows because of this.

Best software program!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using this system for 3 years, I totally recommend it to any one! The online system reminds clients about appointments. It frees up my Mondays. Also the phone app is amazing. You can look at your appointment, contact, & inventory on your phone! It is amazing!

Pros: The best thing I like about the software is the email and phone reminders to my clients. It reminds and lets them also know when the missed appointment's.

Cons: What I least about the software is minor things. When re-booking a appointment, I would like to be able to click on a time or see the screen with booking for that day.

Recommendations to other buyers: I do not have any advice to share at this time

Lash Stylist

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This scheduling system is robust but user-friendly which can be hard to find in systems. Love the capabilities it offers and the design.

Love this software!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I don't know how I could possibly run my business without Vagaro. The automated reminders to clients, the ability for them to self-book online, the tracking of all my formulas and appointment history - all of that is just a click away from my phone or tablet. I have always received fantastic customer service, and I absolutely cannot recommend them enough.

Pros: I love the automated reminders, the fact that it keeps track of my earnings, all of my formulas in one easy place - it's hard to pick one thing. I love that it's economical.

Cons: The website doesn't work well from smartphones or tablets, so my clients have to download the app and they often don't realize that that's the case. So it can be a struggle because they think they made an appointment and they didn't.

Recommendations to other buyers: There are a lot of features, make sure you spend time getting to know what all it can do.

Pleased with my service

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Enjoy the continuous updates to make things better and easier. Love the breakdown for reports and the email blast

Pros: the reminder notifications and the individual client reports

Cons: creating the email blast with the custom design is a little challenging

Recommendations to other buyers: no

Vagaro convenience

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use Vagaro to clock in and out at work and to see the schedule of stylists that use Vagaro. It makes my job very easy when someone has a question about a stylist's schedule and if they have openings. It also helps if a client forgets their stylists name and I can just search the clients name on Vagaro and figure out who their stylist is. Vagaro is very convenient in this salon.

Pros: Being able to see stylists scheduling, when they have openings and when they will be at the salon in case a client gets their days confused.

Cons: Sometimes it doesn't scan my clock in card

Great Scheduling System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm using Vagaro for my therapeutic massage and reflexology business. This program has many ways to customize my business scheduling needs, has great value for my money and it's very easy to use. Thank you Vagaro.

Pros: EASY TO USE. GREAT VALUE FOR MY MONEY. LOTS OF OPTIONS.

Give Vagaro a Try!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Vagaro for 2 years for my salon & spa. I have been extremely pleased with this company all the way from technical to customer service. I highly suggest using Vagaro for your business.

Vagaro Review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love Vagaro! Easy to use and great end of the year reports for tax purposes! Customers love the reminders!

Pros: Ease of use

Exciting & Fun...first time user and Loving it!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro is not only fun to use but it is so easy and right to the point. I am a first time user of these types of booking Softwares and have tried three other ones before Vagaro. By far, Vagaro is the BEST I have tried. The only thing I would love for Vagaro to offer is a thank you note to clients after each appointment, just the confirmation texts and emails work. Vagaro, will you please add that to your services?

Pros: How easy it is to use

Cons: You don't offer a thank you note to clients after appointments.

Recommendations to other buyers: Everything else is amazing, thank you! :)

Best thing I could've done

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm so happy that I decided to sign up for Vagaro. It has made my booking management so much better.

Pros: easy to use, love the easiness of support

Cons: nothing yet

Enjoying my switch to Vagaro

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Recently had StyleSeat for the free scheduling. I like that Vagaro which is cheaper. So far there has been a bit for me to learn but the support system is great with Vagaro.

Pros: The support system

Cons: If I add my client schedule at 11pm they will get the notification at 11pm

awesome product!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support is very patience with me and value is fantastic. I have had several companies try to get me to switch, always way more expensive. I ask them every time, "What can you give me that I don't already have?" The usual response is their search engines are better than Vagaro. In other words, they can't offer anything else for double the price.

Saved My Business!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Vagaro! I wanted a system that could save my clients credit cards on file and I have received all of that plus more! Plus my clients are very happy they can change their appointment times now without having to go through me. Being an one person business you can imagine that gets difficult after awhile. I also love the package deals and gift cards. I need to look more into the appointments but it has been great! I will never need a new booking system. One suggestion though. Finding out how to access your books in case Vagaro has a malfunction. It has only happened once to me but Vagaro has different systems in place for this, so find out beforehand so you don't get in a rough spot. Highly recommend this for a big or small business. There reports and p.o.s system is amazing as well!

Best Software EVER

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has been invaluable to growing my business. The customer support is always friendly and prompt.

Couldn't do business in a salon without Vagaro!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for the last 6 years and now I couldn't imagine life without! My customers all LOVE the text feature as do I. My no-shows are practically non existent anymore. I love the fact that my credit card processing, reports, appointments and inventory is all in one place. So convenient. LOVE it~

Pros: Text feature appointment layout report convenience client portal

Cons: nothing!

Easy Breezy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro has to be the best site out there to be used as a booking tool for the hairstylist. It is not complicated, therefore, very easy for clients to use.

Pros: Very easy for clients to move around on the site

Cons: I wish there was a way to set things to schedule times every hour on the hour

Recommendations to other buyers: no!

Love Vagaro Software Program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: This software program has been wonderful. My Clients love it because of the reminders they get via text. I love it because it has saved me money due to the decrease in no-shows at the salon. It is very easy to use and I've been able to customize it to my needs. I can access it anywhere, from my computer at home or work, even my phone while on the go Thank you so much!!

Pros: The appointment reminders

Cons: I really don't have any complaints I work perfectly for what I do.

Recommendations to other buyers: no

Best Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love the features that vagaro offers. There is such ease in booking and changing the bookings if necessary. I love the hold and drag feature! I will be a vagaro user for life

Pros: click and drag appointment moving, reminder texts to clients

Cons: layout is a little confusing for new users

Great for Customer..not sure about business

5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The platform is nice and the features are great, but I can't help feel that it doesn't serve a company well. We pay for the use of their booking service. Customers can create a profile and become customers of Vagaro...NOT yours. They can log in and search their area for any service provider. They may be on your website but they can go to another business from the portal. That's not cool especially for how much the service costs monthly to business owners.
Also, I was charged the 1-month fee during my trial period. So that was a little off-putting.

LOVED EM FROM THE BEGINNING!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been with Vagaro since they began way back when and have always loved them. From the very beginning they have always adapted to the changing needs and technologies. There has never been a time when there was an advancement in technology they didn't take advantage of. I went from behind the chair to owning 2 salon's and never changed the programming that i use. That says a lot given the difference between the two. There used to be one guy, Dustin, that would handle absolutely everything right away. As the company grew so did the people without ever loosing the same sense of personal quality. Making the service outweigh the cost by a mile. Keep up the good work guys.

Pros: The ability to customize everything for my business ans the website like page that comes with it.

Cons: You've never been able to re-print a ticket from the calendar. Gets tedious having to go into the reports. There should be an ability to reprint the ticket quickly. Not the full client history but the service receipt.

Recommendations to other buyers: charge a small fee to be able to make a full webpage.

Good but could be improved

4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Vagaro is a good booking app however there are some features that could be improved upon. Number one is their merchant service that doesn't send any notification that a transaction has gone through or is pending, doesn't tell you when the deposit will occur and the checkout doesn't allow you to checkout with another credit card option, only cash or check. Some stylist use many different payment options and other merchant accounts but you can only checkout by credit if you use Vagaro. The repeat option should also be allowed when you are blocking off personal time. There should be more creative freedom when setting up the look of your business profile and not only when you have a paid website. These are just my observations based on what I got through another booking app I used. I had to leave them because they do not offer the options of several operators being able to have their own calendar under one account. That is the main reason I started using Vagaro. If they had that option I would have never left them.

Great Software for a stylist/salon

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I came from using Hairmax to Vagaro and it was an easy transition. It's very user-friendly and the support is great!

Great Scheduling program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I must say, I am very impressed with Vagaro. I did not expect it to be this good just because it was so much less expensive than the previous scheduling system that I had which was almost 3x the price. I would recommend this scheduling software to any personal trainer.

Pros: the ease of use

Best Salon Booking System Ever

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had tried 3 other booking systems before i found Vagaro, and this is by far the best overall system I have used!

Great online Booking System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Vagaro for 6 years and love it. My clients love the ease of which they can book their own appointments

My Vagaro experience

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how easy Vagaro is to use and how wonderful customer care is. Since I have been using Vagaro (about 3 1/2 years), my no show are less than 3%!!! The amount spent on this system is PRICELESS!! It puts more money in my pocket via clients remembering their appointments, and the time it has saved me from calling or texting them the day before to remind them myself! If you are not using Vagaro, START!!! You will be so happy you did!

Fabulous Customer Support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Anytime I have a question, I get fabulous customer support!!! Thank you Vagaro!! Recently they helped me set up a second location and change my cc processing.

Perfect salon management app

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am absolutely happy with Vagaro. User-friendly and the value for the money. You pay is worth it. My clients also love the ability to book their own appointments online. It makes my life easier.

Great software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Good work, I love the software. easy to use. I think the costumers need this facility to do appointment by the internet.

Pros: appointments by internet,.

Cons: nothing

The best Online Software!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I Have been using Vagaro for about 5 years and LOVEEE IT! I like the layout and it's user-friendly and you can customize your online setting.My customers are spoiled by it. Its the best out here and I have used a few others but compared to this one its More Professional and It is user-friendly and its worth the monthly fee every month. Customer service Support is punctual and handles technical issues Immediately. would recommend this software to everyone.

Pros: customize your business and reminders appointments to customer.the convenience of not picking up the phone to book appointments.I like the app u can download onto your phone and book.

Cons: none

Great software for Small Salon

5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro was so easy to use. Every feature is easy and sleek. Customer service is spot on. Website integration is seamless. Reviews are included. Emails and text are included and the price point is excellent.

Pros: Very easy to use. Lots of features. Great price

Cons: Does not allow for photo storage or Series pricing for services.

Recommendations to other buyers: If you don't need photo storage or series prices there is no reason not to use Vagaro.

Impressed Love it

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only been using the software for about a week but so far I am loving it! I love that I can have my whole business in one place eventually. It will be great to print reports and see a full picture of my business.

Makes work easy

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love using Vagaro for my salon. Booking appointments is so easy and the jump ahead is wonderful. My favorite function of Vagaro is the text/email reminders, it's also my clients!

Easy software for the. New business owner

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a fairly new salon suite business owner and Vagaro pro has made this new transition easy for me! From the easy to get around app, to how it reminds my clients of their upcoming appointments. I've been completely happy with their service. Affordable and always great customer support.

Pros: Affordable, easy to manage, reminders to clients

Cons: That the iPad version is different from the iPhone. Makes it confusing at times.

Recommendations to other buyers: None

lola and roxys

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Have had nothing but good experiences with vagaro. The bookings and timings make it super easy. It also notify the costumers and reminds them of there apt. so that way there are very little no shows.

Pros: the reminders to the clients and how you can make your own timings.

Cons: sometimes it does freeze and that makes it hard to proceed to check out.

Great time saver

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Super easy to set up appointments even reoccurring ones, and customers love the customer portal highly recommend

Pros: Great value

Cons: I don't currently use full spectrum of ootions

Recommendations to other buyers: Get a referral code :)

Bravado Barbershop

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very easy to use. More features then I know what to do with. Learning the system is easy. Friendly for the not so computerfreindly gal.

Pros: Ease

Cons: time grid

Recommendations to other buyers: no

Love this app!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Ever since I switched from old fashion paper booking and calling customers individually, Vagaro has made my life so much easier. I love all of the features from online booking and email marketing, to automatic confirmations and reminders. This app truly is a blessing for small business owners.

Pros: All of the features. I love the email market and online booking.

Cons: sometimes the site goes down, and it is a disaster for contacting clients and retrieving formulas and making appointments. also there needs to be an email marketing option for the i phone app.

Recommendations to other buyers: love it

Great salon software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using this salon software for about 5 years now and I love it. Super easy to use and my clients find it easy to use as well! Would recommend to anyone looking for salon software.

Great App!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use this on my phone, iPad, laptop, and desktop and have no trouble on any of my devices. This is a great tool for a small business, although I'm confident it can work for a salon with multiple stylists.

Pros: Ease of use

Cons: I cannot access all features on mobile devices.

Recommendations to other buyers: Nope!

GREAT SOFTWARE

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used Vagaro for several years now. The app is easy to use and to navigate. I have referred many of my coworkers who use it also.

Great for new businesses!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I just started using Vagaro to grow my business and it has everything I need. I can generate reports, watch my expenses, change and edit my services and much more! I love it!

Pros: Reports mostly. I like that I can control everything myself.

Cons: Can be a little complicated.

Love Vagaro

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I absolutely love Vagaro! My co workers and I arent even the tech savvy type and we love its ease of use. The text feature to remind customers of their appointments saves us so much time! The online booking feature our clients all love, and the fact that you can look at your schedule on the go is a plus!

Amazing and a Necessity!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I would not be able to run my business without Vagaro! The customer service is incredible and now I'm using the merchant services as well! Amazing!!!! Thank you Vagaro!

Pros: Everything!

Cons: It's all fantastic!

Recommendations to other buyers: Not at this time.

Awesome

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've used this software for the past 5 yrs and it's awesome and dependable.

Vagaro is Awesome!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro since July 2016 and have found it easy, organized and have always received great customer support!

Pros: Organized, easy to use

Cons: That it is not integrated with Quick Books online.

Recommendations to other buyers: not at this time

Awesome!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Makes life so much easier ! Customers love it simple and easy to use! Easy to customize as well allows for color scheme changes in seconds

Worth it!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Wonderful app. Helping me so much with my scheduling !!! Reminding my customers texts!! Just love it!!!

Pros: reminders. easy to use

Cons: the color choice! especially the personal task--so brown! not too attractive! I have to have type in last name! a bit inconvienient! but ok

Love the ease and flexibility

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love that I don't have to confirm my appointments every day. It is easy to use, and almost never have issues with it.

Pros: Easy booking, and no hassle confirmation

Cons: Once in a while the system is down and I cant access my client info and formulas

Often super supyslow...

2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using vagaro for couple months now, almost every other week there's a day the app or computer window is super super slow! Today it actually doesn't work at all for hours:/ it's holiday time our phone rings off the hook but we can't even book anything on Vagaro because it just doesn't move at all... I call the customer service they are very nice and apologizing and told me it will take about a couple hours for their website to work again. Who is going to cover the lost?? Should I keep use it since it super slow and sometimes doesn't even work? If this happens couple more times I'm changing it to something else.

Pros: Customer service

Cons: Super slow, most of time, a lot of time, sometimes it's completely down for few hours.

Recommendations to other buyers: Make it fast and make it work all the time.

Vendor Response

by Vagaro on December 12, 2016

Hello Renee, Our entire development team, CEO and executive staff are working on mitigation strategies to prevent things like this from occurring in the future. This isn't something that should be happening to you every week so please call our support at 800-919-0157x2 and we can further troubleshoot the speed issues. Please understand that while we never intend for site issues, there may be times when it occurs. Every day we continue to work on mitigation strategies to prevent and reduce your exposure to issues, but Vagaro doesn't guarantee that service will be available 24/7, 100% of the time. I'm sorry, but we cannot offer a refund when issues arise from time to time. We take issues like this very seriously and we appreciate your business, while we continue to work hard on preventing issues from happening in the future.

the switch back

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had them for 4 years, switched and now switching back. I hope it will work out for our larger salon.

Vagaro Review

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for over 5 years and I must say that it has truly made a difference in my business. My clients like having the ability to book online and also check out my prices and availability. I don't have to carry around an appointment book anymore and it helps me not to over or double book.

Pros: That it is user friendly and easy to navigate through.

Cons: I don't like using it from a desktop. It seems to run slower than it does on my phone or tablet.

Love it, great for business!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ive used many booking apps and this is by far my favorite! Lots of features for such a great price! I do wish that they could figure out the search for businesses better, as someone searched for mine and it took a little while for them to find it.

Massage Web booking

4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Fantastic experience. Great tech support. Wish it had a few more features - ie - gift certificate "ghosting" (selling blank GC's).. Special offers with limited hours avail. Each time I've had to call in or support they've been able to walk me thru it

Pros: ease of use

Cons: some of the lack of features

Recommendations to other buyers: being able to accept CC's service other than what they offer

Best SPA software ever!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been in the spa industry for years and have been looking for the perfect scheduling software for what seems like YEARS! I've tried many scheduling programs from free to very pricey! I was thrilled to find Vagaro when my current program went from being free to over $30 a month. I was ecstatic to have something that each of my practitioners could log on to independently, but I still had control over what was happening! The ease of use is super friendly, because, let's face it, WHO has time to spend hours learning a new program? Not me! My only regret is not finding Vagaro sooner!

Pros: Ease of use Multiple users Color coding Editability

VAGARO IS The Bomb Dot Com!!!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: over Elated with Vagaro since 2012! its like a fine wine, it simply gets better and better with TIME! Thank You Vagaro for All You Do!
Studio C Inc
Cortney P Patton& The Teamj

Pros: the viusal design for left brain people in the world! i love the reports are listed up and down!

Cons: i do NOT like the pop ups each time- but i get it! nor do we LIKE the screen going both left to right and top to bottom, It is hard if you are a visual learner! i also know that there is a more simple way to add inventory for both salon use * back bar and retail. I hve never had one assistant enter the new inventory properly until this year! 10+ years - the back bar and inventory system shoulod be more user friendly!!!

Recommendations to other buyers: all stated above! but yall also need an updated POS system that is PCI compliant at a fair rate! if noit yall will begin to see a decline in this facet of Vagaro bc the fees are too HIGH, the credit card swiper isnt yet PCI compliant and all buisnesses should be able to take Chip REader Cards! i also think that the credit card fee charged to no show clients would be 50% more successful IF yall allowed it to be for X amount of dollars in service and Up> for exapmle 1$ per minute! with a charge being explained that way and charged that way per services that become no shows! lastly- the scheduler actually deletes my standing appts after each client gets all notifications reguarding their 6 months PRE BOOKS! its totally embarssing when they have it in their phones and show up$ and its NOT ON MY BOOK AT ALL*** THIS SHOULD BE TOP PRIORITY! TIME IS VALUABLE FOR EVERYONE! Even a Hair Stylist is VALUED!!!

Great Product

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Overall, my business has really benefitted using Vagaro. Its simple to use and has so much to offer for the price! Clients love the reminders!

Pros: Total Salon management for a very affordable price. No Shows are almost non existent thanks to Vagaro!

Cons: The name.

Vagaro scheduling services

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for over 5 years now and it has changed my scheduling life. My clients love the ease of being able to request an appointment online and the text message reminders that they receive.

Pros: automatic reminders that are sent out to my clients.

Cons: I would like a POS system with a scanner to use with my IPad at the front desk instead of a computer.

love it! every business should have this

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I do love the feature. its very easy to use and to move around. I work with strawberry laser northwest and I'm the only person at the front desk most days. when the phone rings or if someone walks in I can simply log on and get to work with what I ever I need.

WOW! Excellent Results

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My experience with Vagaro has been Excellent. I'm a single chair Salon Owner and my biggest worry before I opened was taking care of my clients as they called in to make appointments. Well, Vagaro has far exceeded my expectations. Not only is it easy for my current clients to book online with me but I've had a number of new clients who have booked with me as a result of finding me on a search on Vagaro. I'm very happy I found Vagaro.

Pros: So far all of it

Cons: Too Slow on IOS. Can't change colors for Tasks (hate the Brown)

Recommendations to other buyers: No, Love it!

Great Features

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Vagaro has everything you could ever ask for in a booking site. The functionality for both client and professional is amazing. I did choose another site based on the price point but I will definitely consider Vagaro in the future.

Vagaro for salon organization

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Keeps us organized, in touch with our clients, inventory control and is very easy to access outside the salon with their wonderful app. I do wish there were a few more features that we could use like not allowing certain stylists to have new clients booked with them (if they are not accepting new clients). Overall we all really enjoy using it.

Pros: easy to use, inventory, e-mail & text reminders

So easy to use!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love how easy it is to use on both computer and the phone app! Makes organization and appointment management a breeze!

Very Helpful to me and my business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Very Helpful to me and my business. Saves allot of time in my day to be able to handle other things, while it confirms my apt. Booking through my app made it very easy for my employees and I. Saves us the paperwork

Pros: very helpful

Cons: the cost of employees books

Not Tech-savvy...Lol, but....

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Was able to quickly learn how to use the Vagaro professional app. The small video tutorials are amazingly easy to understand and watch and rewatch as needed. As someone who was born before the computer age, I was worried that I would have a hard time learning how to use something so different from the way I had been doing it for 20+ years. I have had nothing but great experiences with customer support and have had to call them with questions in the beginning basically due to my inexperience with computers and apps. and my calls were received by kind and helpful Vagaro support people! Super simple system but with a huge amount of capabilities! Thanks Vagaro Pro for making my life easy!.
Theresa Martinez Always Turning Headz Salon Suite

Review of Vagaro for solo esthetician

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro is easy to use and navigate. I like the feature that sends my clients reminders via text or email. I also use the free website feature which is easy to use for me and clients.

Easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Very organized and simplified. Good customer service, love the tutorial videos. Great marketing tools as well.

Happy Customer!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Every time I call customer service with the simplest questions they are detailed, understanding, and walk me through any issue I may have had. New business owner I had a few questions in the beginning but since it has been smooth sailing! Love Vagaro scheduling services. The marketing section for client emails is full of photos perfect for any taste to rev up your advertising.

Love Vagaro

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This has made my scheduling so much easier, especially since you can book anywhere, it is nice if you run into a client and they want to book right then. I have been using vagaro for over 3 years and they just keep improving and updating making running my business even better! My previous system had to be downloaded and could only be used on one computer, vagaro is way better! I have recommended it to other business and have used it with 3 different salons now!

Pros: you can take it everywhere

Cons: the reports are too long to print when it comes to doing book keeping, I liked the reports on Salon Iris that I used 4 years ago, but prefer everything else Vagaro offers over Salon Iris

Recommendations to other buyers: LOVE IT, YOU SHOULD GET IT

THE Best salon booking program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has not only improved my business it's improved my quality of life. No longer do I have to worry about keeping up with a paper calendar. My clients don't have to wait for me to return calls or text messages for an appointment. They can simply hop online or on the app and book themselves. AND, now that the billing format for credit card processing has changed to mirror the features of Square, I'm definitely switching to Vagaro for CC processing. Vagaro will be the only program I use to run my salon.

Love this app

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I searched 3 years to find an app for my business that I felt was worth paying for. I finally signed up for the credit card processing too and could not be happier. I do wish there was a way to keep track of referrals or give points for referrals.

Pros: The ease of use and the reports

Cons: It does not track referrals...if it would track or issue points for referrals, I would be nice for incentives.

you wont find a better software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used Vagaro for 6 years this month and have loved every aspect of it. Earlier this year I did extensive research on all available softwares out there because of a few minor features I wish Vagaro had, but through my research I found out that Vagaro truly is the best, most well rounded service out there. The price is incredible for what it offers, the customer service is always swift, helpful and thorough, and the few features that are missing do not weigh out the pros in the slightest bit. You wont regret using Vagaro, I promise!

Cons: I wish the waiting list had more options, like a broader booking option instead of a waiting list appointment for a very specific time. I have clients that are open to a week or 2 with wide open times and I find myself having to book multiple waiting list apts to cater to that need. I believe Rosy software does this and the way it works is ideal.

Could not ask for more...I love this!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: In every single category (Quality, Ease of Use, Features and Functionality, Customer Support, Value for the Money), this software has exceeded my expectations and met every single one of my business needs. I am beyond pleased! As my company grows, I will definitely continue to use this software.

Pros: Ease of use Comprehensive: it literally meets ALL of my business needs Customer service: OUTSTANDING!

Cons: ZERO

Love Vagaro

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My clients enjoy the Vagaro app to book their appointments. I am not extremely computer savy and have used customer several times and they are always friendly and very helpful. I recommend this program to several of my stylist friends.

Pros: My clients and I really enjoy the reminder text messages

Cons: I would like more option to print out for my tax infomation

the total package

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: This app is saving me so much time and getting the reporting job done. I like to know what my business is doing and keeping up with reports and statistic. I can keep up with every aspect of my business and i love it.

What a time saver

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Its taken some time for me to get used to not having a physical appointment book but now I'm hooked. Love what I'm learning with Vagaro and it has the best customers service..hands down!! Its been years since Ive had customer service this great! Maybe ever. They are always updating and adding features!

Pros: The ease of navigation thru site.

Cons: mobile doesn't have the features that pc app has. Would like to be able to use one device. also, the vagaro 24/7 book button doesn't appear on mobile. only pc fro FB page.

Love this App

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use. Love that it keeps track of points so I don't have too. So I may reward my loyal customers :)

the best sotware for my business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Over all it has been pleseant to do business with this company . there serices has improve alot sense their begining.

Great system just for me

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm a sole proprietor and compared every booking site I could find. Vagaro had everything I needed and more for the best price. FAR better than Booker or Mindbody. My clients love the text reminders! I love that I can create emails, track all my records and inventory, create notes for every client, and access my schedule from any of my devices.

Pros: Ease of scheduling, reports tracking, online gift certificates, text reminders

Cons: If my client has been to another person on Vagaro, I can't input their email into their profile on MY system. It's really annoying.

Recommendations to other buyers: Let the email addresses be copied or somehow connected across all of Vagaro.

Awesome, Easy to Use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is very user friendly. I love that my clients can book through the app and they do too! I highly recommend it.

We Love the versatility of Vagaro!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is super user friendly! We use it for our entire salon, and it transfers to our phones for on-the-go scheduling!

Great software, but could use some improvements.

4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The software could use an update on individual employees selling their own inventory. Also, since the software program sends reminders to clients for appointments, it should also have the capability to notify clients when they haven't been in the salon for a set period of time.

Pros: Convenience, easy use.

Cons: The software is designed more for commission or hourly employees. It would be more convenient for my co-workers and I if it could also have features designed for booth renters i.e. their own inventory to sell. Also, reports cannot be accessed from cell phones. All of the staff members in my salon are booth rent, therefore cannot access reports while at the salon using their cell phone.

Recommendations to other buyers: Make reports accessible on cellular devices.

Loving Vagaro!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: As a stylist running my own private suite I am loving all of the options Vagaro has to offer. Booking appointments is easy, I love that there is a real option for appointment requests for clients, and great report options so its become much easier for me to keep track of my income, product and expenses for tax season! Also the customer support team is absolutely fantastic!

Pros: Appointment request option for clients, great report options, mobile app integration(LOVE the widget for iPhone), sales breakdown in dashboard and can't forget the top notch costumer service team!

Cons: I found the mobile checkout to be a bit confusing at first, I also wish there was a projected revenue option in the dashboard or the reports for services already booked.

Better than Expected!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've looked in to many other types of software, for my salon, Vagaro is by far the best that I've found. Easy to use, great quality for the money and it has everything I was looking for and then some. Been using almost 2 years now and my staff and I love it!

Great Value and great Features

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I moved from another online software that kept going down at the most inopportune times which cost me money and tips. Their check-out process was complicated as well. Finally out of frustration, I found Vagaro and I'm really pleased with the simplicity (but everything I need), ease of use and the pricing can't be beat. Check out is awesome and so far, it's only been down once for about two minutes. Customer support is awesome - they are knowledgeable and kind. I highly recommend this salon/spa management system.

Pros: ease of use, simplicity and check-out.

Cons: Can't put in multiple sizes of products - have to indicate in product name to get multiple sizing. Getting used to that now. Would like to print a list of services and can't find where that might be if any. Don't like that once a client is in the system somewhere else, they are indicated in my system.

Recommendations to other buyers: Have a few other suggestions but can't think of them at this very moment. Overall, I would highly recommend this software.

my feedback to you from MKEShears

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: its easy to use and i like how it reminds my clients about there appointments and sends out a day about and the day of of there appointment.

Pros: reminds my clients about their appointments for the services of the day. and its really use to and confirm appointments. and change time and dates very very easy

Cons: Dont have any bad things to say about the software

Recommendations to other buyers: not at this time

great new software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I switched from another software company and am in love with the ease and the support of Vagaro Pro. I feel like I have more control over my business

EXCELLENT!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Finally a salon software scenario that works for the single studio owner. Thrilled with the entire setup process. Customer service was so incredibly helpful. I'll give another review when I'm using it more on a day to day basis.

Pros: Easy of use & cost

Cons: have non yet

License Stylist

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I like VagaroPro it has a lot of business features. I like being able to offer deals through VagaroPro. It looks very professional. I would definitely recommend this site to business professionals!

Pros: The client scheduling is great!

Cons: The price.

Recommendations to other buyers: No.

The most Excellent Salon Software I have ever used!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love this software, not only does it have everything that I need but very easy to use and even easier for my clients. Awesome Awesome Awesome.....Can't get enough of this software.

Pros: Marketing,Appointment flexibility, and easy setup and navigation.

Cons: n/a

Satisfied Vagaro User for years!

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for years and I love it. Clients love it, its easy to use and keeps me organized! Wouldn't trade it for the world, even just the client reminder texts are worth it. I have referred many of my colleagues and they seem to be enjoying the service as well.

Pros: The client reminders is what really attracted me in the first place but it has many features that can be helpful in running a simple salon business and doing it in an organized manner.

Cons: I wish there were a few different features to help professionals navigate the calendar and such differently. But there are many ways to to do things differently.

Recommendations to other buyers: I would have to work with a software engineer to do that I used Millenium in the salon for many years before going independent and using Vagaro and there are things I wish were paralleled between the two. But Millenium did so much and more that a salon professional working independently might not need as much.

Owner of a Spa

2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This system crashes a lot. at least once a month... 100% granted Vagaro will crash holiday week. Not worth the headache

Pros: easy to use

Cons: crashes all the time

Vendor Response

by Vagaro on November 28, 2016

Hello Zadi, It is unfortunate to hear that you are experiencing this issue. We strive to have a reliable and user friendly service so this should not be happening. Whenever you have an opportunity, please give us a call at 800-919-0157x2 and we can troubleshoot this in further detail.

Great Customer Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the features. Blows Style Seat away. Customer service is amazing!!!Very happy with this program. A little harder than style seat to figure out but well worth it !!!!!!!!!!!!!!!!

Love Vagary and so do my clients!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I work in a salon with 7 stylist and after using one booking program and having many issues we heard about Vagaro and I couldn't be more happy with it! Clients tell me at least once a week how much they love their notifications and how simple it is to use!

Love scheduling

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Love scheduling ease with Vagaro and reporting makes it an amazing program that fits all my needs as a stylist.

Best Self-Employed app there is! Period.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This beauty app is absolutely amazing!!! I really feel like it was made for me :) Thank You Vagaro for making my life easy..

Pros: The ease of it. Anyone can use it and everyone benefits.

Cons: I wish there was a way to add/edit a part time employee and only be charged a flat fee for that month that they're working. I have an assistant who only works for me 4-5 times a year and i don't like deleting all her info but it doesn't make sense for me to pay $10/mth for the months she's not working for me then.

Recommendations to other buyers: I wish there was a way to add/edit a part time employee and only be charged a flat fee for that month that they're working. I have an assistant who only works for me 4-5 times a year and i don't like deleting all her info but it doesn't make sense for me to pay $10/mth for the months she's not working for me then.

I love all the features!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love the email marketing, love the reminders, the product inventory and the card processing all in one!

Pros: The integrated email marketing is my favorite.

Cons: I haven't got any emails confirming payments that have been made thru the card processor.

Recommendations to other buyers: its very easy to use and work great even on a smaller phone screen unlike others.

Totally Obsessed

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Vagaro for over three years now and I love it!!! well worth the monthly charge....

Great software for the price.

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Would like an option to see open tickets as I might have forgotten to check them out on the system software and an option to add more pictures.

this company has been so awesome over the years i have been with them

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: just to say that they have had by back when someone tried to hack my account and saved me from disasster.

Pros: its so easy

Cons: nothing so far

Recommendations to other buyers: for the price and convience, its a no-brainer

Love Vagaro!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro was provided for me and I loved the ease and format of Vagaro. When I decided to open my own business I was so happy to have Vagaro on my side to help me organize my business. Customer service was very helpful and friendly, I felt comfortable asking any question I needed to ask. I also feel this service is absolutely worth the cost, which to me is refreshing.

Summer Weitman

Perfection!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We've been using Vagaro for the last 4 years at two different locations. It's really the perfect app for our salon. So many features and awesome interface. There's really nothing missing from this program.

Pros: The ease of communication with the client and , reports, payroll. I've only had one technical issue in over 4 years.

Cons: That some features such as reports is not available on the phone or tablet apps and only accessible on the computer.

Recommendations to other buyers: Just a big fat thank you!

THE BEST SCHEDULE APP FOR MEDICAL SPA

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: cant get enough of this app. so easy to use. our clients love it and our productivity went up in 3 days since we started using it.

5 Star Software for a Great Price

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for my massage business for the past 6 years and I have no plans to change. It's easy to use, has every function I could need or want and the staff are so accommodating and helpful. You will not be disappointed using this product. It does everything the others do and costs only $25/month rather then $200...can't be beat.

Cant Afford Not To Pay For It

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: overall the best thing that ever happen to me. just a few things that can be updated and im sure that will be coming soon. there is one thing that got me in a bad way and thats the credit card merchant.....if i get new android, i cant use the card reader,,,thats a bummer

Pros: productivity

Cons: just a few things

Recommendations to other buyers: cant think right now means the best

I am loving it

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support