Who Uses This Software?

Salon or Spa and Fitness/Gym owners. Chair or booth renter. We even offer salon suites (spas/gyms) a custom booking site and search page like we did for Sola Salon Studios.


Average Ratings

909 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Vagaro
  • www.vagaro.com
  • Founded 2009
  • United States

About This Software

Vagaro: online Personal Trainer Scheduling & Business Software that works: computers & mobile devices. Easy-to-use flexible scheduling complements memberships feature & inventory management. Most downloaded/reviewed Apple & Android app starts @ $25 with 1 Month Free Trial. Includes email marketing, customer retention reports, QuickBooks online integration, and text reminders. You also get added to the Vagaro Fitness Search Engine! Bonus: Book Appointments directly from Google, Yelp, and Facebook


Features Checklist

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Billing & Invoicing
  • Certification Tracking
  • Client Management
  • Commission Management
  • Exercise Library
  • Fitness Plan
  • Nutrition Program
  • Online Store
  • Wellness Plans

Product Reviews

Software Usage

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am still learning but it seems to be pretty user friendly. I like the fact I can change my hours as needed

User Friendly

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of switching from stylist to stylist and making appointments.

Cons: It wants to notify the client with every single change.

Overall: I haven't had any glitches or mishaps on here. It's so easy to use! And the price is reasonable for all of the amazing features.

I am loving Vagaro!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started using Vagaro about a month and a half ago, ever since my clients have been telling me how much they love my new booking system. It is very easy for me to track client history and appointments. My clients love the ease of booking online and the reminders they get before their scheduled appointment. I will definitely be using Vagaro as my scheduling system from now on.

Love, Love, Love Vagaro!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of setup, selling gift certificates from my website, the very fast customer service, the inventory tracking (not with StyleSeat), the automatic reminders from using my business name and not from Vagaro. (StyleSeat reminders said they came from StyleSeat) The reports , being able to directly print from Vagaro, being able to print receipts(couldn't with StyleSeat). And many more..

Cons: None so far

Overall: One week ago I had a client who always used StyleSeat Express Pay. I waited they never charged her. She emailed me that her card was not charged so then I had to manually ring her out. 2 days later I got an email from StyleSeat that they were not going to allow clients to use the Express Pay thru StyleSeat if they checked the option for opting out of receiving any and all notifications from StyleSeat. That and their VERY SLOW customer service and the many complaint s from clients that the online booking never works and freezes led me to look for another booking site. I kept getting adds for Vagaro on my Facebook and knew another salon that uses Vagaro. I decided to go for it and switched to VAGARO! So far, the best move I have made!
Pros: excellent customer service! (Answered my questions I had for setting up with Vagaro in less than an hour from the time I asked them). Keeps track of retail and back bar inventory (StyleSeat does not), allows to sell gift certificates from my own web page and intagate with YELP(StyleSeat doesn't).
Cons:. So far I have none

Recommendations to other buyers: I highly recommend Vagaro. If you already have a wonderful webcite, Vagaro is easy to install in it! You don't need to use their website generator. I highly recommend you try out Vagaro. You will not be sorry!

What The Hair Bar Thinks

Apr 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was truly excited to have a salon software that allows my business to manage my services. I think it's a great software but may lack a little use friendliness. I also think there need to be more logos for hairstyles of different looks. The emails ad photos are a little dated. I recommend more contemporary look instead of traditional styles. As far as booking, it's great.

Vagaro for the Win

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The mobile app, control of access for other users, separate card readers for each user.

Cons: Managing gift cards.

Overall: I have tried numerous other programs, and so far Vagaro has outdone all of them. Easy to use, great customer service, affordable, and convenient. Very impressed with the ease of use for my customers most of all.

40 something making a change!

Apr 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: phone line support

Overall: I am a hair stylist, total creative type and in my late forties! This could be a recipe for disaster when changing salons. Vagro's system and the support that 've recieved from their phoneline support has made this transition wonderful. Thank you Vagro!

Best booking service

Apr 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used several booking softwares for my wellness center this is by far the easiest to use and best.

I love it!

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Moving/rescheduling appointments can be kind of annoying sometimes if there are multiple services.

Overall: I opened my waxing parlour back in February. I have no employees yet, it's just me. This software has been so incredibly helpful for me. It saves me a ton of time by sending out text and email reminders, which cuts down on no shows by a lot. The price is great, and it's really easy to use!

Great so far!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Vagaro for almost a month, so I am still exploring the app and the capabilities, but what I am loving most about it is the ease of the scheduling app, and that I have a virtual secretary to confirm my appointments for me! :)

Made my life easier!

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Very user friendly

Cons: None that I've encountered

Overall: I had a hard time getting away from "paper" scheduling. I was afraid of all the "what ifs"...ie; no control, loosing appts/info. These fears are gone...long gone. Vagaro is synced to all my devices (no more carrying around a paper book. I can also log on via Vagaro website...everything is always at my finger tips. I can't say enough about about Vagaro!! LOVE!

This is an amazing software

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's so user friendly, it works so well with our business.

Cons: I seriously would not change a thing!

Overall: We researched ALOT of software and when we found Vagaro and started using it, we fell in love! It is so easy to use and so spot on for our business.

very happy with Vagaro

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: the simplicity

Cons: It does occasionally throw me off a page if I "move " a client or change from page to page

Overall: We are a small business with many services. We like the simplicity and color coding of the scheduling. The marketing is simple and very effective and the pictures are up to date. It is extremely easy to book a client from our Android or Iphone. The online booking seems to be much easier for clients than the system we had previous. We get a lot of online booking from new clients. The price affordable and fits my budget for a small business. Thank you Vagaro! Don't change a thing!

Recommendations to other buyers: I am very happy and tickled pink at how well this works. I have had many issues with other scheduling in the past. I don't need a lot of bells and whistles and this program works well for me.

For work and life!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reminder texts for clients, ease of entering appointments.

Cons: How it books multiple separate appointments when you select multiple services for the same client.

Overall: I have been using this system for a couple years, and it makes scheduling incredibly easy. Have never had a problem with the app, and the functions are clear to use. I LOVE the automatic reminder system for my clients.

Recommendations to other buyers: No, overall I am happy with it.

Love Vargaro

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use and keep me and my clients from making mistakes on our schedules.

Cons: Nothing.

Overall: I have not had any missed appointments since I started using Vagaro. My clients love it and so do I.

Recommendations to other buyers: No.

I Love Vagaro

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use and the customer service is "fantastic"! They are always very patient and helpful and more than willing to walk me through any questions I have. Vagaro is definitely the way to go to keep yourself and your business organized!!

Vagaro has really come a long way!

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's very attractive and quite easy to use, once you get adapted from whatever you were using before. I had quite a bit of data to transfer over from my old platform and I found it quite quick and easy to sit down at my desktop and pump it all out in batches. I am excited to be able to share this with my clients!

Cons: I would love to be able to enter packages with multiple service types. Additionally, I would like the ability to enter a past checkout date for services and packages, for accurate reporting. When I switched over to this platform, I needed to enter all existing packages for continuity, but the reports reflect all packages being purchased on the date I entered them all. My packages are unlimited and run in time increments instead of quantity of services. So beginning and end dates are important.

I would also like to be able to customize payment types for more accurate reporting. I saw the instructions for creating a GC for the month of groupons, etc...but it would make so much more sense to be able to create my own payment types so I can segregate for reporting, as well as split them up more easily at checkout.

Overall: I had tried Vagaro years ago, and while they were awesome even back then, I chose another provider due to just a few features that streamlined my business. NOW, I've decided to come back because they've really stepped up their game (without raising prices)! There are a couple of tweaks I hope to see in the near future, but overall, this is a fantastic platform for the cost! Good job, guys!

Recommendations to other buyers: I use my tablet, phone and desktop for making changes and it seems to take some time to refresh so that the changes are visible across all 3 platforms. This is fine when I'm updating 1 appt at a time, but when I've entered multiple changes, it can be a bit confusing. It's not a huge deal but I nearly overlapped clients the other day.

Awesome Salon Booking System

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love using Vagaro! I switched from using Booker Salon Booking System and would HIGHLY recommend it for a hairstylist!! I will never go back!

couldn't operate as efficiently without it

Apr 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has made my life so much easier. So simple to use and set up was a breeze for this "Not so tech savvy user"! I love how I can run reports to get most any information I need for evaluating my business. My customers also love its ease of setting thier own appointments.

Love Vagaro!

Apr 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I own my own salon studio and was looking for a great booking program. Vagaro is very easy to use. It works great for what I need. I love the online booking for my guests and the nice reminder of their appointment. It allows me to be off the phone and with your guests, doing what I love. I recommend this program to everyone.

Vagaro review

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience with Vagaro is great. It's very easy to use and convenient. There are a lot of tools you can learn using Vagaro to make your personal experience easier. I highly recommend this service to anyone who is involved with any kind of business.

Switched from Mindbody to Vagaro

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: You keep it affordable. You help us with social media with the published blogs. You make it easier for our clients to leave us reviews.

Cons: That I had to change the names of my services to match yours.

Overall: I am a solo praticioner and was using MindBody, but they kept rasing the prices. I started checking around and found Vagaro. They did everything Mindbody did and more for less. Extra bonus, easier to get clients to use this online booking feature.

Recommendations to other buyers: Love to have you make one especially for the new beauty studios popping up all over. We are all independent, but I think if there was a way that clients could book with all of us that would be great! I just tried to enter my industry down below. No Beauty Industry? Cosmetology? I would think that would be a big one for you since we all need online booking systems.

LOVE my Vagaro

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I just started using Vagaro. I am old school so this was very much out of my comfort zone this system is easy to navigate. I love it. I did look into others but for the money and what you get I recommend Vagaro 100%

best overall salon system

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Love this salon system! i looked around for months to find something affordable & easy to use but most importantly a system i could use on my phone, iPad and computer. This is definitely the best!

Great experience 3 years and counting

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, availability, price

Cons: minor glitches occasionally. price list export could be improved for Mac.

Overall: Very excellent app/software for the small salon or independent contractor. I don't have a receptionist, and clients love that they can book online anytime or check their appointments. I also utilize an answering service when I am with clients, and can't get the phone, called Basetend. They are a remote receptionist service, and they are set up on my Vagaro account with the ability to view and add appointments to my schedule on Vagaro. It is awesome! Also Love Vagaro's email marketing set up. So easy to send updates to all our clients and let them know whats new at the salon. Overall excellent. I back up my client list, and my calendar just in case, but there have been two short times when Vagaro had technical difficulties for like an hour and then it was fine. Just think they should compensate when things like that happen, but for the low monthly price, it really is a good value. Otherwise a great addition to my business and lifestyle.

Recommendations to other buyers: Get it, it really helps and is so worth the price.

Great Way to Stay on Track

Mar 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is a great product to help you organize and stay on top of your workouts. It has been such a helpful tool and would highly recommend anyone to use it.

Outstanding system and great price

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: i love the fact that its simple and easy to use. I like everything

Cons: I dont like the updates

Overall: I have been using vagaro now for about 7 years and I love it!!! I can't live without it!!!
It has amazing features and the price it great! It breaks everything down for you and very user friendly.

simply super!

Mar 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Booking is easy/ Marketing is nice.

Cons: I wish there was more Marketing material and more professional templates. or I wih I could upload my own that I have created

Overall: Our clients as well as staff find that this software is super easy and a great addition to our salon environment. Clients love the text and email reminders. I love that I can use this software from anywhere.

Recommendations to other buyers: Its a bit challenging for clients to find us and book online.

Love! Love! Vagaro

Mar 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very easy to us

Cons: saves me time!

Overall: it use to take me literally all Sunday morning to send out my conformation for the up coming week...then waiting all afternoon for a reply. Now it takes 15 minutes and I'm finished! Nothing more to do but enjoy my day!

Recommendations to other buyers: all salons should be using this program

Great software

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, great software, no problems, Love the layouts. MARKETING FEATURES ARE AMAZING! I AM GLAD I SWITCHED TO VAGARO!

Easy to set up and super affordable!

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The calendar and online booking

Cons: When I was trying to set up my items, I kept having to change the order over and over because it wouldn't save.

Overall: I love Vagaro so far. It's made it so easy to start up my business and look professional. I have already used the customer support and they were super helpful! I will definitely be signing up after the free trial. I really appreciated being able to use it to get the feel before I opened the doors. :)

Recommendations to other buyers: Create a discount code button for when we run promotions to make it easier to check people out.

Fantastic system all the way around!

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has made my job so much easier, and also has been a huge convenience for my stylists and clients alike.

So convenient and easy to navigate

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: So convenient and easy to navigate, we enjoy having a part of our business platform and its really easy for anyone to use+++ user friendly

Love Vagaro!

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Has all the categories, easy to customize yours.

Cons: Needs a little extra time to learn how to use all the features, seems to be a little hard to figure it out all.

Overall: I have Vagary since I started my business, a friend of mine recommended me to use Vagaro to host my website and I'm telling you its been great for my business, I do get a lot compliments as its easy to navigate. I'm still learning how to use all the features that Vagaro has to offer because this is a very complete system and anybody in the beauty business can benefit from. I do recommend Vagaro the price is right and your business will show amazingly.

Recommendations to other buyers: Please make the EMAIL BUTTON BIGGER, for customers to easily find this feature, customers had bring to my attention that they can't find the email button and they have to call instead, a lot clients rather email saves them time and that to me is important as well.

The best scheduling software!!!

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We compared many scheduling softwares and Vagaro has the best features especially for the cost. Just waiting for the texting and 1099 component to be added. Other than that, FLAWLESS!

Salon Savvy

Mar 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's efficient

Cons: The only thing is it can be slow sometimes while checking out customers.

Overall: It is a great software to keep track of all your clients, your business, and a things you need to do on a day to day basis.

Recommendations to other buyers: It's pretty great

Easy use, Great customer service

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to operate.

Cons: There isn't a tip calculator on the receipt.

Overall: I enjoy the website very much. I love how easy it is to use and how organized it keeps all my information, Client profiles, income, and inventory all in one place. I just started using the merchant services as well and I love that it is comparable to square and just as easy. Any time I have had difficulty the vagaro customer service team is always there to help and friendly. I feel vagaro is reasonably priced and worth every penny.

Recommendations to other buyers: If you need help with anything don't hesitate to call vagaro customer support. They are amazing.

Wonderful System

Mar 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: the ease of use

Cons: n/a

Overall: Vagaro has been a wonderful tool for scheduling and service set up. It is very user friendly. It has made scheduling appointments and marketing my business very easy to manage

works great for my salon

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: i've been using the app for almost 6 months now, its great. My clients love the email and text reminders

Vagaro Value

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Scheduling and confirmation notifications. Inventory control. Sales use tax reporting.

Cons: We could use more variety of styles in templates for email promotions.

Overall: Vagaro salon/spa services are perfectly designed for busy stylists/studio owners. Tracking inventory and reordering retail products is easy. I love to use Vagaro's templates to design email promotions and my clients love getting their appointment confirmations and green receipts. Now that it's tax season, the monthly reports are a real lifesaver. Great value too!

Recommendations to other buyers: Perhaps it's an iPad compatibility issue, but designing email promos is tricky. Still, I manage. However, it would make life easier if Vagaro saved my design settings so that I don't have to reselect my preferences each time I produce a new promotion (font/color/layout).

best app for apps.

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is the best appointment app i have ever used. :)
I would defiantly recommend. Customer Service is amazing.

Easy To Use

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy layout

Cons: that personal time is brown on my calendar.

Overall: everyone at my salon uses it. so when i went in to business for myself they told me it was the best software. i love it.

EXCELLENT AND EASY

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used Vagaro for over 4 years in my Hairdressing Salon. I love everything about it. I highly recommend this program to all Salon owners and operators.

Vagaro is Awesome!!

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to work with the software

Cons: Not a thing

Overall: I been with Vagaro over eight years the system never failed me.....I recommend Vagaro to anyone who's looking for a stress-free appointment booking....Ease to use, great customer support, and definitely easy on my pockets...I love this Company 10 thumbs up!!!

Recommendations to other buyers: Vagaro is a great software....keep up the good work!!

LOVE LOVE LOVE!!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How easy it is to navigate!

Cons: Have not found anything that I dislike yet!

Overall: After trying 3 different booking systems, I am in Love with Vagaro!! It is so easy to use and my customers Love It!!

Awesome Software

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vargaro is so user friendly that if I can't figure it out myself they have the easiest how to videos to learn from. This program does everything for you, tax season has never been so easy.

Vagaro keeps my taxes in line

Mar 13, 2017
5/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I love tht I can print out my sales at the end of the year. I wish the inventory portion was a little more user friendly. But it works. I also wish that there was an option to check each stylist out thru cc without logging each individual stylist in.

Great appointment Program

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This has a been a great help for our tanning salon to eliminate no show appointments. The text message reminders as the best. Love It!!!

My small business loves Vagaro!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Vagaro allows us to manage all of clients, inventory, sales and appointments with ease. I especially love the reporting and marketing tools.

Changed the way I ran my business!

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy scheduling.
Reminders.
Website.
Emails.
Integration with QuickBooks
Service Menu

Cons: Sometimes I have issues booking someone else's clients that have already registered with Vagaro. Ex: A stylist needs me to take care of her client while she's on vacation, so I try to book her client with the email and number, but vagaro states there is already a user with that email.

Overall: I love Vagaro so much! From the simplicity to the feeling of having my own secretary, Vagaro makes running my business a piece of cake! My clients are always so impressed with the reminders, receipts, and easy online scheduling! I love the optuion of being able to send out monthly newsletters and birthday emails! Keep up the good work!!!!!

Great Value

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Rewards points, auto text, app reliability

Overall: I am able to track client and purchase information easily as well as using the online booking feature. I like the auto confirmations, the rewards tracking and client notes section. Very easy to use and a lot of options for the price. Perfect for hairstylists.

The best App for Salon Use!

Mar 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Vagaro for my small business studio salon and its been the best for me. I always have my schedule with me on the go. No need to carry a scheduler anymore. Customer Service is always there when I need it. (I've only had to call them once) Its pretty self easy to use. Love everything about this app!

This is the best value in Spa/ Salon software on the Planet

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Set up was very easy. I set it up myself, website and email marketing campaigns included, in one day. Merchant account was approved immediately and I got a free reader in 3 days. Technical support is exceptional. The techs are friendly, and go above and beyond every time!

happy user for over 6 years

Mar 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use and functionality

Cons: Really wish that the developers would change the display so that I could get a bigger view of my calendar. I feel like the space could be reconfigured so that we can see more hours.

Overall: I have been a Vagaro user since I opened my salon over 6 years ago. It has been an invaluable tool for me and my business. My clients love being able to book online and I love being able to have my synched calendar with me wherever I go. I love the changes that their developers have made throughout the years. Thier tech team is always there when you need them. I haighly recommend Vagaro!

So Happy I Found Vagaro

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: online scheduling
Record keeping
Ease of use for both clients and professionals
Pricing is GREAT

Cons: no SOAP notes
no capability to sell service packages online

Overall: I am so happy I found Vagaro. It is, by FAR, the best spa softwares I have used in 13 years of being in the industry. The price is RIGHT, the service is great, and it is so easy to use. It does every thing I need as far as business operations for the size facility I own. You will save yourself a lot of grief and money by going with Vagaro right from the beginning.

Great job so far!

Mar 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I started using vagaro in the beginning of this year and i love the features so far. My clients appreciate how easy and user friendly it is.

Vagaro is great

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn, easy to use.

Cons: Retail returns from customers...not user friendly.

Overall: Vagaro is a great organizational tool in my everyday routine. It was very easy to learn, and coming from someone in my generation...well that is saying a lot. Didn't even learn computers when I was in high school. Great reports to prepare employees for goal setting and easy functionality with my daily needs with the business. I would recommend Vagaro to anyone!

Recommendations to other buyers: Whenever help is needed, I'm just a click away. Great customer service!

Great Product and customer service

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been in the spa and salon world for 23yrs. I love this program and it's easy to use, customer service is always available and able to help me out. Online booking and texting your clients there appointments has increased business, No more no shows, and saves me time from calling and rescheduling, they do it all from the great app. There are tons of options for your business. I also appreciate how they are continually updating the software. I would highly recommend this program. What do you have to lose your first month is free.

Amazing app for booking

Mar 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is absolutely perfect for me!!! my clients love how easy it is plus it sends them reminders. i will continue to use it for many years.

Vagaro is as good as it gets!!

Mar 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Price!

Cons: There are a few features that I would like to see added.

Overall: I have been using Vagaro for 2 years and have been extremely happy with this company. My business has grown every year! We use the marketing features to promote business deals to every person that has visited the salon. Vagaro makes this process simple and very affordable.

Great Software

Mar 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Everything

Cons: Nothing so far

Overall: I stopped using the app because I moved and now I am starting up my business again. I absolutely love how it's been upgraded and the ease of use is phenomenal! Thanks team!

easy to use

Mar 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love it vagaro its been a week ive been using it and I love it so far ive use diff app before and by far this my favorite one... give it a try u will love it

disappointed salon owner

Mar 03, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: This system is so slow and goes down regularly, leaving me no way to ring out customer, rebook next appointment, sell products. It happened to us on one of our busiest day of the year during the holidays....so frustrating.
I am a salon owner and I am disappointed I chose this software.

Great customer service

Mar 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Lots to offer. like the pics that is included. The app is very helpful and so much faster and easier to use

Cons: wish i could include my previous clients treatments from the other scheduling site

Overall: They helped me everything I need. very affordable to for my small business. I will continue to use Vagaro for my business and will refer other business owners.

Recommendations to other buyers: would like to be able to include previous appointments from other scheduling site

5 stars; Vagaro has saved me so much time and energy!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program has kept my clients on schedule and has helped me to get organized at tax time. I also like that this company has improved their services over the years, I have never had a problem. A few months ago I cancelled my account due to being on maternity leave and just now signed in, made my payment and my account opened up, all of my info saved and I can pick up where I last left off. So yes, I highly recommend this company and will continue to trust and use this company for my future business needs!!

great app!!

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Myself and my clients all agree. Great app, and very easy to use. Lots of options. Something for everyone. Where have you been all of my career?

Love Vagaro

Mar 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: All Of The function

Cons: Still Learning it due to how robust it is.

Overall: I love this software. I was using other retail software before that was not specific to my spa industry and did not offer half the functionality , but double the cost.
Since I made the switch a couple of months ago, I am very happy.
There are a lot more functionality I am sure I have not even begun to use yet. I am anxious to learn the full blast of this software.

Recommendations to other buyers: Get it

Excellent software and very easy for my clients to utilize.

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have enjoyed using this program very much. Although for my clients to give me reviews is too complicated so many of them do not do it. SO please simplify the review option in the software.

Fantastic App, I recommend 100%

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great functionality, instant syncing over the board, dependability, reasonably priced

Cons: Just that it is a cloud based service and if the service goes off-line, there would go all our information we depend on while at work.
So far, only few glitches and /or maintenance times that have shortly interfered. See the next field...

Overall: I have been using Vagaro salon scheduling software App for 5 years now, and it has been great in every aspect, not only for the ease of use, or the great monthly service price, but for the excellent and user friendly marketing functionality and the constant and the ongoing improvements Vagaro undergoes regularly, listening to us stylists and taking our needs and suggestions seriously, and implementing the relevant changes correctly and in a timely manner.
Thank you guys for creating Vagaro!

Recommendations to other buyers: Not sure if that would be technically possible without some fundamental changes, but I (and I am sure so am speaking to everyone here) would love to have a copy of my client book (all the data) stored locally on my device, as a precaution, should Vagaro's server ever decide to take a nap. Lol The locally stored "client vault" would perform back up and syncing Everytime we log in, or when someone books online.

Vagaro Greatness

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that my clients can book when is best for them and I get to just send a confirmation to their appt.

Cons: I wish it was an "app" for m computer instead of on the internet only because waiting to login is kind of a pain

Overall: I just signed up and so far its been easy and enjoyable to use. I haven't had a chance yet to use my card reader so ill know more about the checking out process and how I feel about that hopefully in a few days. But my experience with customer service was nice and quite and they got right to the point and cleared my mistake.

Best Business Move I Needed to Make

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's ease and accessible interface for users

Cons: Not easily prompted to review or share via social media (thumbtacks are great but usually it resorts to a link that takes for ever- thoughts?) ALSO, if social media reviewing/sharing re: deals or events or parties, specials- Mary Kay whatever... if those could be more easily utilized.

Overall: I have been with the same stylist monthly (if not more than once a month) for years. She was previously using a different on-line booking system which I was fine with using up until this last year. The system she had successfully been using started to have some major hiccups not only with a simple way for clients to book but additionally, they incorrectly were charging people despite all of the effort her clients made . Their incompetence in customer service, the difficulty, time and money it has cause not only myself and other clients but also our Stylist is incomprehensible. It is clear that the main functioned seemed to be consumption of others time and money.

She recently switched over to Vagaro.
HALLELUJAH, ahmen.

Vagaro has completely transformed the users experience for booking online. I am again a believer that you CAN do most things on the internet, like utilizing a globally used system. I have watched the multi-facueted difficulties a business goes through when dealing with and/or represented by seemingly vengeful and obviously obsolete systems; specifically an online booking system.

Vagaro has amped her business back up (as far as I can see/hear) and the interface from a clients perspective is a breeze!! No questions, but if you have them they respond. I tested it out a bit just to make sure my appointment and credit card wouldn't get screwed with (she also confirmed neither had occurred). Vagaro or bust!!

Recommendations to other buyers: Most people can text, apparently everyone can yelp, not everyone can use a booking system. Thank you for being the best - now lets amp it up! :)

Best Business Move I Needed to Make

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had been using a different on-line booking system for my salon the past 3 years. The last year was the worst. Their incompetence affect not only me and my business (as if thats not enough) but additionally it effected my clients; its main functioned seemed to be consumption of others time and money.

I had used Vagaro before in a salon setting before but never for my own business. Switching has increased my booking, client (and personal) morale, stress free, and so on and so on. It, literally, has been a much needed aid in creating and increasing business; not just monetarily but to customer satisfaction as well. I haven't even tapped into any of the other business tools they offer just yet but I am excited to!

It is an easy decision: Vagaro or bust.

Simple and easy to use

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I only work in the salon 2 days a week. This app is very helpful as I am not always at the salon to look at a paper book. My clients love the advanced notifications that it sends to them. It's easy to set up repeat appointments and much easier to keep my clients on track with their appointments as well!

Amazing service

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: how easy is it to book appointments and store client data

Cons: I have had some customers complain about self booking from the website, they found it difficult to use, the app seems to work better

Overall: I could not be happier with Vagaro as my booking system. the interface is super user friendly and makes it so easy for me to book clients, and for clients to book themselves. the automatic reminders and notifications are a life saver!!!

Love Vagaro!!

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Vagaro and they have awesome customer service!! Thank you for all you guys do to make our lives simpler!

Excellent App for Hairstylists

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, well organized.

Cons: Not able to share pages or my calendar easily with my co-worker.

Overall: I have used this app now for almost 2 years, and absolutely love it! I am much more organized, and know where my profit and loss is at any time of the year, due to the very well organized and designed reports.

Recommendations to other buyers: It is worth every penny!

Great salon system

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Love the ease of use and ability to market and advertise my business. Clients love the text confirmations as well.

Almost Perfect

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Customer service is amazing. Website has frozen a few times while setting up and I lost what i was working on. Getting pics on your page is very difficult. Syncing with your iCal isn't really an option without having duplicates.

Got Roots Hair Salon

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Accessible and very easy to use

Cons: None so far!

Overall: I have used Vagaro in the past for over 4 years, I just opened my own place about 7 months ago and I went with a complete system with a different provider. Needless to say, I was very disappointed in their product, so I got rid of it and started on Vagaro! I have had it now since January 1st and I love it! The online booking app is incredibly easy to use and I have been able to make appointments anytime, anywhere!!! Vagaro is an awesome product and I would highly recommend it to any new business owner or hairstylist!!!

Recommendations to other buyers: Nope

So far so good

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy navigation and features are well placed. Very new to the software and looking forward to explore it some more.

Cons: so far non

Overall: I just started using Vegaro and so far it has been great and enjoying it. Still more to learn. Great so far.

Recommendations to other buyers: Not right now

Awesome!!!

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro is so awesome it does all the work for you and I love that my customers can book online and that it sends out reminder texts to them 3 days before and then the day before!

Best Online booking

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of the program. it is easy for me and my clients and it has everything I was wanting for a system.

Cons: I love everything about it

Overall: This website is so easy to use. It has everything I need for my business. I love the online booking and that it sends text reminders to my clients. This is by far the best scheduling system

Well set up website for bussiness

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: good start for small business owners. Good support

Cons: Profile picture was a little challenging to insert, the right size and resolution.

Overall: I am just starting. Setting up was a little challenging but the customer service, support and online training was very helpful. So far I am happy.

Recommendations to other buyers: Keep perfecting

Great for the money!

Feb 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I have not had any bad experiences but there is one feature that is not offered that would be very helpful...separate no shows and cancelations. They are very different! Also, to be able to track the open rate on email marketing would be nice.

books made easy and accessible

Feb 15, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I don't need a receptionist

Cons: that each individual stylist cant keep track of their own inventory. since I am admin I am the only one that can do that. otherwise theirs would be logged in with mine.

Overall: I switched to vagaro when I expanded and bought a building for my first salon. No one wanted to leave a book at the shop all the time so we signed up for vagaro and are all linked together. These days no one leaves home without their phones, and it is very easy to be out and about and book appointments for customers. It keeps the customers on track too by sending reminder text or email about their appointments. Which means I am not texting a customer back letting them know when they need to come in. I also keep track of my inventory which has helped with tax time! everything is very organized which makes things easier on me.

I love Vagaro - indispensible

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I couldnt do without it and I recently upgraded and got all my transactions through vagaro. Everything is now self contained.

Everything I need and more.......

Feb 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: None so far

Overall: By far the best salon software I have used. Everything I need as a sole operator and more Thank you I love it

Vagaro is the bomb.com. Im in love with service

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I don't have to do anything but type it in

Cons: there is really nothing I don't like.

Overall: Every since I have been having my own Salon, I have been lost where I needed help. So for I have been with Vagaro I have been so spoiled. This page has given me life and more.

Recommendations to other buyers: yes

Awesome Salon Software

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only been using Vagaro for about a week now and I love it. I couldn't be happier with it. I've been looking for many qualities in salon software and Vagaro has them all. Thanks!

Customer of 4 years

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Text messaging, Online Booking, POS system, book of clients, birthdays, last visit, the ease of use.

Cons: It is pretty slow. I wish it weren't so slow.

Overall: I absolutely love love love this web based system. My clients enjoy the ease of booking online. The text messaging is a great reminder of appointments.

Love Vagaro

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: everything

Cons: Nothing

Overall: I love Vagaro I never have to worry about reminding my clients of upcoming appts it always does it for me.

Love this product!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love this program! it was easy to use when I was just a booth renter in a salon that used this program. Now I own my own account, and I love it even more! I enjoy the reminders it sends to my clients, being someone who forgets to send confirmations, this programs doesn't! Thank you!!!

Love Vagaro

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use

Cons: When you guys work on it during working hours

Overall: Other than a couple hiccups it's been great and my clients love it. The only thing I would change is that all maintenance should be done at night.

Recommendations to other buyers: None I can think of

What a game Change

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the simplicity of this program. the checkout process is so easy, and the fact they do my confirmation texts for me

Cons: since having the program, the system has failed twice. howeve I could still use it on my phone so it wawsnt that big of a deal.

Overall: Vagaro has simplified my life as a salon owner immensely. Gone are the days of paper appointment books and searching for a good pencil with an ERASER! now my clients get a reminder text, my no shows are obsolete, and I'm able to work so much smarter and not harder!

Life Savor

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am a new salon owner and having this system completely took all of my stress of scheduling, pricing, and inventory away!! I have called customer support 3 -4 times and they are very fast and helpful. Zero Complaints Zero Complications!
Thank you

Awesome software!

Feb 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - ease of use
- ability to customize the appearance
- marketing tools
- online booking page

Cons: - can not edit or customize the appointment reminders that are sent to customers via text and email

Overall: I've been trying out several different types of scheduling software to see which one would work best for my needs and Vagaro is, by far, the best one. I also have several years experience using SalonBiz, and so far, Vagaro beats that as well. I love the marketing tools, the customization options, and the aesthetics of Vagaro. I wish I had the ability to edit the appointment reminder messages that are sent to customers, but that's really my only complaint. I'm still in my free trial, but I will DEFINITELY be subscribing to Vagaro.

Great system!

Feb 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: calendar access, booking, and text capabilities

Cons: service menu needs updating.. employees get an unnecessary amount of initial access.

Overall: Vagaro is an excellent system to manage your clients, employees, calendar, and personal time off. It keeps accurate records for you in addition to your own. I would recommend it any day.

52 year old hairhag

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: text reminders

Cons: I wish they included holidays on calender

Overall: I have used the software for years. I have very few computer skills and have found it very easy to use. My no shows have doped to zero. It has paid for its self! My clients love the text reminders. I use the app on my cell phone at salon and use the program on my lap top to do my books. I have not yet synced it with my Quickbooks but plan on using the feature soon.

Recommendations to other buyers: Please put Holidays on calendar.

Very helpful!

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very cool added features for new entrepreneurs like myself! Great tips and helpful tools to grow your business and stay organized!

vagaro is a great deal for the money

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: the software is not intuitive.

Overall: I really like the confirmation feature. It saves me time money and money not having to a person to do my confirmations. I also like the ability to double book my day. I am a hair colorist and I need a program that allows double booking. I also like that i can have others who work with me, access to my schedule.

Didn't like the app

Feb 01, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: App isn't user friendly

Overall: The program offers good functions but the website could be more user friendly and the app is terrible.

Awesome App!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very easy to use, not only for me, but also for my clients! Email, Text and Push notification reminders have saved me time and missed appointments.

Honest And Mediocre Review

Jan 30, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pricing is excellent.

Cons: Does not do much of what I want it to do. It is very very basic and probably over-simplified. For example, if you have spa packages that contain more than 3 treatments, the system won't allow it and you cannot sell your packages online. If you want to sell memberships, it's too basic & limiting in many ways, but one example is that members cannot share or you can't have particular other features. I also highly feel that their colors are very ugly, limiting and odd, meaning they don't even produce the most basic spa type or beautiful colors to use. Flamingo pink and dirty green are not ideal spa colors. I've seen our customers complain and not want to use their online gift certificates so they drove in to get our more beautiful ones at the spa.

I have felt sometimes that their customer service is lacking, sometimes unknowledgeable & borderline rude people, including the manager who was very rude & actually lied to me.

Overall: This software appears to be more suitable for an individual, not a day spa. While the cost is probably the best out there, their system is limiting to a day spa or other multi-staffed entity that wants to operate at a higher level. I really think Vagaro has great potential and they have great ideas & features. For example, I like the fact that you don't have to have an outside company for your email lists and you can also send custom emails & newsletters within their system of templates that are included. I also love their mobile app, very easy & simple, customers love it too! They have customer service available some on weekends & evenings too. There are other customer Service managers who truly knows good customer service. I wish they were all consistently good & customer oriented. I also like that their merchant processing is simple & in-house, and you only get charged one fee, nothing hidden. However, I don't like the non-swiped card fee as I think it's too high. I know they're always working on improving the system and I do believe in a few years it will get much better, hopefully. I think if they were to listen to customers like me, then it will. Again, they have great potential, but I am in the process of leaving them because my business is needing those features & improvements right now.

Recommendations to other buyers: Listen to your customers, be willing to make changes, don't tell them that you've got other projects, that it will be years before you think about what they're saying, and above all, don't LIE to them. My advice is to make sure you fully explore it and be sure of what you're getting & what your needs are.

Love it!!!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I can make appointments on my phone without carrying an appt book with me everywhere I go. I like that I can print up daily, weekly, monthly and yearly sales reports. Inventory is easy to control and customers can set appointments online or using the app.

Cons: I don't have any cons at the moment.

Overall: I love how I can run reports and keep up with everything using the app on my phone or the desktop. Very easy to use.

A Free Trial that Requires you have the Money for them to hold before you can even begin the trial

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Cons: Too many notifications. Deceitful trial and payment information.

Overall: I used Vagaro for 2 years and then was out due to Rheumatoid Arthritis. I attempted to sign up for the free trial once I was better, but have found that you must have the amount of the full trial in your account for them to "hold". I was $1.50 short. Uhm that is not a free trial then. If you need to have the money for you to "hold", then I am paying for the service. When I called, because my card kept saying invalid, I was told that they had just recently started doing this. Listen the software is undeniable, but when you are not honest in your advertising and with sign up, you make your whole company look duplicitous and it really makes your customer feel as if they are being scammed. I really like their software, but I will be checking out other programs, simply because I don't like feeling duped and having my time wasted.

Best Booking service!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. Has all the features I need to run my business.

Cons: Bugs...site has been down several times and I cannot check clients out. Images are very out of date. The pictures of people for the giftcards are horrible. Very 90's. Images should be changed yearly.

Overall: I've used vagaro for over 5 years and I love it! I'd never use anything else! I've sent several friends to them!

Good for starter Business

Jan 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using this software for a couple weeks now and it is pretty easy to use and to figure out how to work it. Sometimes little glitches happen which scares me a lot, but the system gets back to normal quickly. Lots of patience required when it glitches and makes you input data over again. Other than that, its easy to customize and input clients and check them out.

I love vagaro.com

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Overall: I have been with this company for over 5 years. It allows me to work from my phone or computer with ease.

Vagaro Customer

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy

Cons: no complaints so far

Overall: I have only been using the program for a month, but I am loving how easy it is. I am not very good with technology but the customer service representatives have been so helpful in getting me all set up. My clients also love how easy it is to schedule their appointments with me and they love the text message reminders.

Awesome system

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I just started my new business a week ago, and have had clients in my studio. They love the easy online booking and I love how easy it is to maneuver in. Best decision yet, to have Vagaro as my online booking system. Customer service so far has been amazing!!

Vagaro makes my life easier!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've been using Vagaro for two years and I love it! So easy, and takes a lot of work off of me. My clients seem to think its pretty easy too. I love being able to have my calendar with me at all times but not worry about losing it. I've never had any problems. I've used other booking software that wasn't nearly as good.

better then style seat!

Jan 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use and cost

Cons: photo acceptance and sharing your profile link

Overall: so far im loving every feature! its easy to communicate with my clients easier booking, etc. the only gripe i have is how they accept your photos to be shown and figuring out how to share the link to my profile is difficult other then that i love it!

Easy to use. Recommend

Jan 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Vagaro has been easy to use and to integrate to my website & social media. There are some features or functionality (especially in terms of customization) that are lacking, but overall my experience is the system is quite easy to setup, use, change and is quite a value for all of the functionality included. Highly recommend using Vagaro!

Best Salon App ever!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Always available

Cons: Sometimes slow to process appointments and I wish to have color choices more specific for calendar events as I work with color for a living and specific color helps me make appropriate decisions at a glance on the Vagaro Calendar.

Overall: I have been using Vagaro for years now and they just keep getting better every year. My salon has run smoother with the Vagaro Calendar and I love the webpage for my salon provided by Vagaro.

Recommendations to other buyers: Sometimes slow to process appointments and I wish to have color choices more specific for calendar events as I work with color for a living and specific color helps me make appropriate decisions at a glance on the Vagaro Calendar.

vagaro review from POSH BEAUTY BAR

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: user friendly

Cons: runs slow sometimes. cant send invoices

Overall: Vagaro is awesome. i have enjoyed my time with them. they answer the phone promtely and is always helpful. i just wish we could send invoices from Vagaro calendar. been with them for 2 years. im not going anywhere.

Recommendations to other buyers: pls allow to add text to the phone message reminders. for example our NO SHOW policy and so forth so they are reminded each time they get a text reminder.

I love Vagaro!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it allows online booking, and has an app for my clients to book through. It sends text reminders for appointments. I love that it allows clients to purchase gift certificates.

Cons: I would really like to be able to send out mass texts, and emails to my clients from my Vagaro pro app.

Overall: I have been using Vagaro for several years now, and I wouldn't switch to any other salon software. Vagaro is very easy to use, and it allows my clients to book with ease. I love that it keeps track of my money and cost to my business. It is the best salon software I've used.

Best scheduling system I have ever used!

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I tried quite a few apps and systems when I started my own salon. Vagaro has so many features and is so easy to use! Ways to keep organized as well as help with advertising. Ability to access it on my phone, tablet as well as laptop has been so easy with having a business and keeping up with my busy life!

Great Program

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: The processing fees are to high which makes our check out process longer because i have to use a seperate program, however if you were to offer processing fee matches i would switch to you without hesitation!!!!!!

Overall: Love vagaro for use of my salon and personal schedule. very easy to use for me and my staff!!!!! If they matched processing fees I would loveLoveLove to use them for all my processing as well

Recommendations to other buyers: The processing fees are to high which makes our check out process longer because i have to use a seperate program, however if you were to offer processing fee matches i would switch to you without hesitation!!!!!!

easy to use once you know the ropes

Jan 16, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of accessibility of assistance, quality of email marketing, tax documents, financial reports, inventory tracker.

Cons: featured photo guidlines, as none of my photos have watermarks and are the jpg required. not a fan of having to edit every single day when there is a temporary schedule change( for schedule changes greater than 1 week at a time)

Overall: I have been a Vagaro customer since November , and so far I am happy with the switch that I have made. Navigating around the site is fairly easy, and they have tones of tutorial videos to assist yo when you need it. There is the customer service hotline and email, so you really will be covered if any problem should arise. I love the reports, inventory tracker, and custom email marketing they offer.

Vagaro Review

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Makes my busy life much easier. I could not imagine working without the app. The app takes care of scheduling and payments is quick.

AMAZING app for my business.

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: It's great.

Overall: I've used Vagaro for 3 years and I don't know what I would do without it! I not only use it for my business but I use it to schedule my personal life too! Even cooler? It syncs with Google calendar so that my appointments are visible to my husband and day care provider! I love it!

Recommendations to other buyers: Nope

I LOVE VAGARO!

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is user friendly. It is fast and easy. It helps manage everyone to be on time.

Cons: The emails can't be input once you delete their old account containing their same email.

Overall: Ever since I started using Vagaro about 5 years ago, it has been so user friendly and helpful in my business. My clients love it. I love the text notifications to help not only myself and my team but help my clients stay on top of our time management. Time is so important so why not invest some money into saving time by using a system like Vagaro to help keep organized? I love Vagaro.

Recommendations to other buyers: Fix the con and I will be impressed. Also if there's a way for us to see who sees our vagaro info.

LOOOOOOOOOOOVE

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using MindBody for years, and am thrilled to have found Vagaro...WAY cheaper, and way more user-friendly...love it!!!

Struggle with Fitness classes!

Jan 13, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: I have just start a trial 2 days ago. They just launched the fitness class feature 13 days ago...do yourself a favor and try something else. There are a lot of bugs in the system still and super frustrating being on the phone with support for hours on end! I know there is a learning curve for the client, but there is a big one for support as well. They are amazing, and doing the best they can...but I don't have spare hours on end to be the guinea pig. The end user app is frustrating, it doesnt show the weeks schedule, you can only book by service or service provider first selected first. Doesn't show how many spaces are available, if any, and there is no wait list function. Waitlist has to be done manually, only if the client calls in to be put on a wait list....who has time for that, client and practioner. The changes are not updated immediately. You have to log out numerous times for some things to register. The check out page is super frustrating and adds things to client profiles without approval. Support can only change a few things, then they have to write a ticket to tech support for correcting mistakes made by glitches. Mistakes are not removed completely off the ledger, they still remain making hard to see what is valid/current and what is void. They only do these tickets at night so you are waiting until they get to yours. Super frustrating, I would like to just dump this but I have already invested countless hours...like 12. 12 hours I will never get back and have been taken away from running my business. I would like to try and make this work instead of starting from scratch somewhere else, but my patience is waring very thin. Thank god for the 30 day free trial! Just wanted to save you all from the nightmare I am going through. With that being said, it would be really good if it all worked! If I was a salon it would be really good software to use for online booking. Unfortunately, classes not so much (at this time.)

great value for your money

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am new to Vagary and have many questions. The support team does a great job answering my questions and walking me through the process. Booking appointments is easy and have had no problems so far.
I feel I made a great choice!

Highly reccommend

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used other programs but this one is by far my favorite. It is easy to use and does give you a chance for a tutorial. You cannot beat the price, especially for the quality of service you are receiving.

You won't regret getting it!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's like having a personal assistant. Easy to use and reminds clients of their appointment.

Cons: Haven't ran into anything I haven't liked yet.

Overall: I have used Vagaro for about 6 months now and I have NEVER had an issue with it. I use it for my personal salon business and it is fantastic! I have asked clients what they think, and they all love it. Easy to use and very functional. Highly recommend!

Recommendations to other buyers: No, excellent software!

Excellent Support for business

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use at low cost

Cons: Nothing highly recommend!

Overall: From the start Vagaro has made operations simple. I would suggest this to anyone! Save your time and go with the best!

BEST BOOKING SYSTEM!!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been using Vagaro for a couple of years now and I love it! It's easy to use! the customer service is fantastic! My clients even love it!

Very Functional

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The fact that I can house all the information for my business in one place.

Cons: I don't like the fact that the gift cards are so costly. Gift cards are huge for the industry I'm in.

Overall: I love using Vagaro to run my business. All of the features are easy to use and functional. I can maneuver through my tabs with ease and for me, that is super important. Definitely worth the investment! I look forward to growing my business using Vagaro in the future.

BEST Scheduling Site/App for Spas & Salons!

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: appointment reminders, marketing tools, marketing emails and daily deals, "Thank You" emails, "Birthday" emails, "We miss you" emails, ease of exporting contacts, ease of scheduling, confirmation emails/texts of appts.

Cons: I do not like the merchant processing that comes along with Vagaro. It is an outsourced company that does not walk you through any process at all. I do not know how to use it, yet it keeps extracting money out of my bank account monthly. Not happy with this at all.

Overall: I've been using Vagaro for my MedSpa for almost 4 years now... It is the EASIEST software and I have a 98% show-up rate because of the reminders that are sent to the clients via text AND email! Clients can NEVER use the excuse that they forgot about the appointment unless you put their info into the system incorrectly. I LOVE the marketing tools on the app as well, and I have gotten new clients just from doing the "Daily Deals" with Vagaro.
Undoubtedly the best scheduling system out there for my spa! Highly recommend!

Recommendations to other buyers: Fix the merchant processing!

Used to be great, now not so much!

Jan 10, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Customer service is terrible. The functionality of the site is terrible. Crashes more often than it is worth.

Overall: I have had Vagaro now for over 3 years. I had loved it in the beginning. It was easy to learn and worked great and had decent customer service to answer questions I had.

However, over the years I have witnessed and had to deal with a quickly declining company. The service now has become terrible. Vagaro crashes on both the web and the app, sometimes for 10 minutes but up to 4 hours and no one can be reached or the issue can't be resolved! This has become ever more frequent, sometimes once a month for hours! Trying to run a business blind is near impossible, and when I explained that the frequent crashes affect my entire business and stylists and create disorganization and ultimately a loss in sales on services and products, they could not even return my call or compensate me in any way after being a loyal customer.
They also have not updated their system with the modern times including new chip readers and do not seem to have many answers when asked questions about future necessities,

I am very sad to say that Vagaro has gone downhill and that I will be discontinuing service with them. In a business world, it is best to be professional and they can not even do that.