TrackTik

4.5 / 5 11 reviews

Who Uses This Software?

TrackTik is specially designed for the security industry and we focus on increasing visibility, productivity and competitiveness of security companies.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • TrackTik Software
  • www.tracktik.com
  • Founded 2012
  • Canada

About This Software

TrackTik is an intuitive security workforce management platform providing actionable insight through integrated field operation and back office solutions. This powerful mobile and web based software connects field personnel to management and clients through a suite of unsurpassed guard management tools, powerful business intelligence modules, and automated financial management solutions.


Features Checklist

  • Checkpoint Tracking
  • Customer Management
  • Data Collection
  • Event Management
  • GIS Visualization
  • Incident Management
  • Investigation Management
  • IP Alarms
  • Menu Generator
  • Remediation Tracking

Product Reviews

Guard Tours

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Setting up Check Points, inputting custom names, setting up different tours with the ability to include, exclude, or change the route based on time, day, all have added a significant value add to our client buy in as well as improve performance of our employees. The reporting and notification capability has also added an improvement in accountability real time and history.

Vendor Response

by TrackTik Software on February 10, 2017

Hi Ron, Thanks for your feedback! We are glad to hear that this is adding value added services for your clients. I will have your Account Manager reach out to you and give you some details of exciting things that we are working on! Thanks again, and if you ever need anything please do not hesitate to contact us.

Tracktik Review

Feb 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: Tracktik is a great software with a lot of potential. The staff are willing to listed to improvement suggestions but it can take a while to see these changes take place. We have experienced some major hiccups with the software but the staff are keen at fixing any issues that may arise. We would like to see improvements on the overall reliability of this program but for now it covers all our basic security needs(tours, report writing, vehicle management) and we are excited to see what the future holds in store.

Vendor Response

by TrackTik Software on February 10, 2017

Thank you for your honest feedback. We appreciate your comments and would love to discuss this further with you to address your needs. We will have your account manager reach out to you to discuss your feedback. If you need anything else, please do not hesitate to contact us!

Module Back office

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: J'ai beaucoup apprécier cette information et je souhaite aller plus loin dans l'utilisation du module, les explication donnée on répondu à mes attentes

Vendor Response

by TrackTik Software on February 13, 2017

Merci beaucoup Laurent pour cette revue et ce commentaire au sujet de notre Module Back Office! Nous sommes heureux que ce module vous plaise, votre gestionnaire de compte vous contactera sous peu à ce sujet. N'hésitez pas à nous contacter s'il y a quoi que ce soit!

Great product; great support

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tracktik has been a fantastic product and a huge asset to our company. Jeremy Greene's customer service has been fantastic. Anytime I have questions or need help, he responds quickly and always helpful. Great product!

Vendor Response

by TrackTik Software on February 02, 2017

Thank you very much Nick for such great review. We work hard to offer the best security workforce management platform as well as a strong customer service! We look forward to continuing our successful partnership!

Tracktik with Axis Security

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Axis Security use Tracktik to supply our Patrol Solution for our UK based security sites. The system is easy to setup and use and gives us the confidence and proof that patrols are being carried out correctly. The report writing function has allowed us to enhance the patrols by giving the officers the ability to complete a report either specific to the location or a generic incident report and the use of photos to back the report up gives us a professional services to our clients.

Vendor Response

by TrackTik Software on February 02, 2017

Thank you Leo for the positive review, we always appreciate feedback and really enjoy receiving great comments like this! We are glad that your patrol operations are optimized and your clients are happy!

Industry Leading Technology

Oct 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: TrackTik is a full-service, end-to-end, integrated, multi-platform, security operations management suite. The product is flexible, scalable and affordable. It gives Guards, Field/Account Management, Home Office Management and Client Portal access features that are second to none. The product is powerful at the onset and the Development teams are always ready to improve the product to fit more markets and offer more features. Support is excellent!

Vendor Response

by TrackTik Software on October 22, 2015

Terrence it¿s a true pleasure working with you. We always appreciate feedback and really enjoy receiving great comments like this! Our Customer Success team is there to support you with implementing the TrackTik solution as well as supporting you if you ever have questions or concerns. We called it Customer Success because we are focused on your company¿s success and offer more than support!

This software has made both management and employees jobs much easier.

Sep 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All pros!!! Management is able to quickly review all of the hard work their team(s) have performed. Also easy to identify areas for improvement. Utilizing the reports function has made report writing and management incredibly effortless. All reports now paperless and available within seconds. The software support is top notch; the TrackTik team has been extremely responsive to any concerns. Any issues have been resolved almost immediately.

Vendor Response

by TrackTik Software on October 08, 2015

Thank you for the great feedback! With our turn-key implementation services we were able to get your operations configured and live quickly. It was an absolute pleasure working with you and your team and we know this is the start of great things.

Best security guard management system on the market

Sep 14, 2015
4/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: This system is one of the only guard management systems that uses the NFC technology in Samsung Smartphones. I have used many guard management systems, but none of them provide the "real time accountability" that TrackTik does. The pro, is that the system is feature rich and works as an amazing sales tool. The con, is that this is still a startup company, so it's common to have a feature not work properly or malfunction from time to time. However the program does continue to evolve and I like that my input can help it get were I would like it to be.

Vendor Response

by TrackTik Software on October 08, 2015

We always appreciate feedback. We have been working hard to implement a number of new options and features based on our clients¿ feedback. We have also increased our development and support departments as well as implement our new learning and support center, TrackTik University. TrackTik University provides quick access to videos and documentation on all our features. Someone from our customer success team has already reached out to you. Should you need any support or assistance, please do not hesitate to contact our support team by phone or email, who will work with you to resolve them as quickly as possible.

The blood line of my company....

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Staffr is the "Heart and Blood Line" of my company. Every aspect of my security company runs through this software.
* HR functions
* Licensing regulations
* Employee GPS Tracking
* Report Writing
* Complete Scheduling program, remote dial-in and web site tracking
* Customer Invoices
* Vehicle Tracking

HGPS use Staffr for every aspect of our operations business. This is the best operations that software I have ever used.

Vendor Response

by TrackTik Software on October 08, 2015

It is always great seeing a client fully integrate TrackTik to optimize their operations! Thank you for the positive review! Client feedback is always appreciated and considered in future developments.

Being using this Security Software solution for a year.

Sep 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. Great support. Does so many things for your company. It also has room to grow and plenty of untapped potential. The product gets better every release.

Vendor Response

by TrackTik Software on September 14, 2015

We appreciate the positive feedback! At TrackTik we are always listening to our clients on how we can improve our products and services. We look forward to continuing our strong partnership.

Amazing Product and All-In-One Security Operations Solution

Sep 14, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros - TrackTik has a number of features that can benefit any security provider. The platform is very easy to use from an operations perspective as well as from an in the field perspective. The ease of customizing reports and providing analytics simply wows the customers. The Customer Service team at TrackTik is amazing as well. They are very responsive and when you do have an issue, it is resolved quickly.

Cons - There are very few cons with the exception of an occasional connectivity issue. I wish some of the features could be a little more customizable to meet our business needs. For example, it would be nice if the time keeping schedule from TrackTik was able to match our payroll week. It would be nice to be able to change some of the other features like when we receive inactive user notices, etc. All in all though, best product on the market!

Vendor Response

by TrackTik Software on September 14, 2015

Thank you for the positive feedback! We have many new features currently being developed, including our scheduling 2.0 release expected before the end of the year which will add simplicity and additional customization to schedules and payroll. We look forward to continuously building on our partnership. The insights you provide are what drives us to continuously improve our product and services.