User Reviews
TheraBill by TheraBill
USER REVIEWS - All reviews
Purchased Date: April 01, 2009
Owner, April Arden and Associates
January 17, 2012
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Pros
Therabill website gives me the ability to bill insurance companies for services provided, keep track of what has been paid, print out statements for clients who pay out-of-pocket, schedule appointments, write client notes and many other things that I have not yet explored. Therabill offers technical support like no other site. The IT guy will get back to me within 15-30 minutes if I have a question or problem. They go above and beyond and they truly care about the people who use the website. They are continually updating the site and adding improvements and new options. You can't go wrong with this web site, it makes billing a pleasure. Therapists who work for me find it very beneficial for maintaining their schedules, and it was easy to train them on how to use the website.
Cons
No cons, that I have found.
Overall
I would recommend Therabill to anyone who needs to bill insurance companies for services.
Purchased Date: N/A
Owner/therapist, Adirondack Manual Physical Therapy, PLLC
December 30, 2011
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Pros
Clarity of process - we were walked through step by step, with the option of asking for help at any step of the way.
Customer service (we typically receive a response within an hour)
Therabill's ability to change with our needs
Easy to understand language
Clear explanation of each field
Cost effective
Creator very in touch with the needs of therapist and their language
Cons
I do not have any negative issues.
Overall
I would recommend Therabill to any provider just beginning a practice, as we were, as well as to an existing provider looking for a more concise form of record keeping and billing.
Purchased Date: May 01, 2009
Speech-Language Pathologist, Therapy Specialists, LLC
December 27, 2011
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Pros
Therabill is a great product that has proven to save me time! The customer support is also excellent!
Cons
I have been happy with the service thus far.
Overall
I have and will continue to recommend this product to others!
Purchased Date: January 01, 2009
Private Practice, Kari Gough, LCSW
December 13, 2011
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Pros
Features
Ease of Use
Customer Support is Excellent and Responsive
Timely Updates
User Friendly
Cons
Some workarounds are confusing, but the software is always being updated and the customer support so responsive and helpful it has minimal impact on use
Overall
I would highly recommend this software program for medical billing professionals
Purchased Date: August 01, 2008
Speech Language Pathologist, Danielle Pekay, M.A. CCC-SLP
December 12, 2011
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Pros
I am an independent therapist with a small private practice. I have been using Therabill for many years. It is simple to imput your client information and get started. It allows you to easily bill insurance companies and early intervention. Therabill is extremely user friendly and has excellent customer service.
Cons
I have had a very positive experience using Therabill.
Overall
I would highly reccomend Therabill to handle medical billing for a small practice.
Purchased Date: January 01, 2007
Speech Language Pathologist, Speech Language Pathologist
December 11, 2011
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Pros
Wonderful product for all therapists and billing specialists. I am a therapist who knew next to nothing about billing when I started. Not only did Therabill help walk me through getting the billing completed, but I've actually learned quite a lot about the billing process as well. New features are continuously being added. I'm very thankful for the person that turned my attention to Therabill when I started working independently.
Cons
I honestly can't think of any.
Overall
Highly recommended!!
Purchased Date: April 01, 2010
Office Administrator, Toddler Therapy Services, Inc.
December 08, 2011
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Pros
Easy to understand and use.
Navigation is easy.
Support is prompt and excellent.
Cons
None for our use.
Overall
I would highly recommend this program. I am so glad someone recommended TheraBill to us.
When we first started with the program and needed assistance, our calls were returned promptly. The office assistant using the program was somewhat inexperienced in computer use but found this program to be user-friendly. And even after using the program for almost 2 years, if we ever need support (which is very rarely because of the ease in using TherBill), our emails are answered very quickly.
Purchased Date: March 01, 2009
Owner, Meghan Chalmers, Mini-Motor Mouths
December 08, 2011
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Pros
Great customer support, Very detailed program, meets all my needs, love the section where we can send our bills back to the invoicing area, Fast turn around with payments from ins. companies, I like being able to re-activate clients if I need to, the recurring clients section in a must, automatic insurance card from the state is very helpful.
Cons
I would say I do not use all the features on the site but that is only because I don't need them at this point.
I don't add new clients that often but always stumble over doing so. The ins. card name (not the company but what to "call it?") is one I never seem to know what to do with. It always works out somehow but think it could be a bit more clear.
Overall
I was so relieved to find Therabill. I tried the state's free system and found it complicated and lacking with some services I wanted. I have also used other online billing services that were often flawed and had terrible customer support.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section. I really appreciate that the site is always changing and expanding to meet our needs. I know a lot of care and work are put in to maintaining it's success.
This site has everything I could ask for in a billing system and so much more. I can get my billing done in a matter or minutes. I recommend Therabill to anyone who is doing their own billing or as a company. It is well worth the small monthly fee!
> Vendor Responses
I agree with the what you say about the "credit card title". I am going to make the credit card title a non-required field soon. However, here is a brief explanation of what it is.
It is really just a way for you to title the insurance card in any way you want. Think of it is a free style note. The title is displayed to you when you go to create an insurance claim, therefore, you can put anything in it that will help you at that point.
The main reason behind it is because sometimes an insurance company may accept electronic claims through a third party (with a different name). For example, the insurance company name on the physical insurance card you receive from the client might be "Acme Insurance". But they accept claims through "XYZ Corporation". You would have to choose XYZ Corporation as the insurance company (who to route the claim to), but you could title it "XZY Corporation" to match what is on the insurance card.
12/08/2011 by TheraBill
Purchased Date: April 01, 2009
Dietitian/Business owner, Spice of Life
December 07, 2011
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Pros
Very easy to use and great customer support even for questions outside of the software but in regards to billing.
Cons
I have not used any other on-line medical billing program to compare to Therabill but I have no desire or reason to do so because Therabill has been easy to use and affordable.
Overall
I highly recommend Therabill, especially for Early Intervention.
Purchased Date: January 01, 2008
Speech Pathologist, Joyful Noise Speech Services
December 07, 2011
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Pros
Using Therabill has made billing for my small therapy practice so easy and efficient. I spend literally 5 minutes each night doing my billing and am able to get paid faster in part because of this. New features are constantly added and any questions are answered immediately.
Cons
None at this time
Overall
I highly recommend Therabill
Purchased Date: February 01, 2010
CFO, PT4Kids, Inc
December 07, 2011
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Pros
User friendly/easy to use; excellent customer support. Great from the "billing submission" perspective.
User guide (manual) is helpful
Cons
Difficult for an inexperienced person to decide on which reports to generate, when and how often. Could use a "user guide" with examples of sample reports and how to generate them.
No option to reconcile payments due to providers based receipt of payment separate from ERA/EOB- assumes that payment is received with the ERA/EOB.
Overall
Would definitely recommend this for an individual provider or a small agency.
> Vendor Responses
I do want to point out that there is an instructional video for creating customized reports at http://www.youtube.com/watch?v=iKxZ18EJ4zI
I do not feel it would be wise for Therabill to dictate when, how often, or even if you should create reports. Therabill caters to a large audience, from solo providers to groups over of 100 providers. There are some commonly needed pre-made reports if you need them under Filing -> Reports. In addition to the commonly used pre-made reports, I will put up some report examples from the customized reports.
Therabill does give you the ability to enter a "Deposit Date" with each of your payments entered. This could be used to reconcile your payments.
12/07/2011 by TheraBill
Purchased Date: N/A
Director, Smiling Star Speech & Language LLC
December 07, 2011
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Pros
Therabill completely meets my needs at this time. It has facilitated the whole billing process for me, and significantly reduced the length of time I spend processing payments, invoices, etc. All with a click here and a click there, everything is done.
Cons
Initially, it is a bit confusing on how to navigate around all the features, but Joe is ALWAYS prompt and efficient in providing responses to customer inquiries. Furthermore, he added specific feaures to the program upon request to meet my specific needs to facilitate my billing.
Overall
I have recommended Therabill to a number of colleagues. I highly recommend this program.
Purchased Date: N/A
Owner, Therabill
December 07, 2011
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Pros
This is not a real review. I am the owner and developer of Therabill. I listen to all Therabill members to determine their needs and will do whatever I can to make sure Therabill meets those needs.
Cons
Not enough healthcare providers know about Therabill.
Overall
I strongly recommend that you try Therabill. There is a 30 day free trial with no restrictions and no strings attached.
Purchased Date: N/A
SLP, Speech pathologist
December 07, 2011
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Pros
Easy to use. Billing gets done quickly. The page is very intuitive and easy to find things.
Cons
None for me. I used to hate billing and wait weeks or months to do it. Now I bill weekly.
Overall
Excellent!
