CallDesk
by Lakshya
CallDesk is an operation critical agent desktop that has been developed using server pusharchitecture and is equipped with an Ajax front-end that does not require any page refresh thereby drastically improving system performance and resource efficiency. Integrates with any CTI platform: CISCO, Genesys, Avaya or Aspect and Open Source platforms like Asterisk. Supports in excess of 400 agents simultaneously. Integrates with virtually any enterprise-ready CRM.
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Reporting
Available on the following platforms: Windows, Web Based, Linux/Unix
Support available: 24/7, Regular Business Hours, Online/Self Service
About Lakshya
Year Founded: 2006
Location: India
Number of Customers: 10
Industries Served: Telecom, Contact Centres, HIPCC Service Providers