Arlington, VA—Capterra, a free online service that helps businesses find the right software, today released new research into the way users of learning management systems (LMS) find, purchase, and use their software. The LMS Industry User Research Report compiles data from a survey of over 100 LMS users across a diverse range of industries and provides insight into everything from average implementation time, to expected-versus-actual costs of a learning management system, to how satisfied users are with their current software.
Some key takeaways based on the survey responses:
1. 87% of people use a web-based LMS, while only 13% have an on-premise or installed system.
2. Users spend 59% more than they expect to on their LMS (the average annual spend is $70,614).
3. Live/video conferencing tops the list of most desired features lacking in current LMSs.
4. LMSs have the greatest impact on overall cost of training, according to respondents.
5. 26% of people are dissatisfied or very dissatisfied with their current LMS.
With the LMS market predicted to reach $7.8 billion by 2018, these findings are especially important for any buyer seeking to implement a learning management system at their organization, or any vendor who hopes to meet the growing demand of this crucial industry.
According to Capterra Learning Management Specialist, J.P. Medved, this research indicates the necessity for buyers to “really get the initial part of their software search right. With many people dissatisfied and switching their current LMSs, taking the extra time at the beginning of the process to nail down your requirements and demo several different solutions will save you the time and headache of having to switch later down the road.”
To view the full results of the study at Capterra’s website, visit: http://www.capterra.com/learning-management-system-software/user-research