Who Uses This Software?

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.


Average Ratings

66 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Bitrix
  • www.bitrix24.com
  • Founded 1998
  • United States

About This Software

Highly secure, turnkey intranet solution that delivers rich collaboration functionality for increasing employee productivity and smoothing internal operations. The product includes a wide range of collaboration features including task management, time planning and calendaring, shared documents with versioning, virtual workgroups and channeled notifications. All wrapped in the industry leading security framework, business process management and internal social network.


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

It does a lot, maybe even too much!

Mar 14, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to scale into different functional areas as companies grow. The product is very extensible, well thought out and lends itself extremely well to smaller growing companies as well as mid-sized established companies.

Cons: Just too much to chew for smaller shops or start-up companies. Very difficult for small co's to take on even when they can see the advantage of having a tool they can grow in to.

Overall: This is a stellar tool for mid-size companies or smaller shops on the rise and growing. It fits neatly in that space where you have a little money to spend on worthwhile products but not the ludicrous amounts of money you'd have to spend for "enterprise class" tools such as those from Oracle and SAP. That said, for smaller companies or start-ups it is way too complex and has far too great a learning curve. Small shops simply don't have the time and resources to dedicate to learning a tool as feature rich and comprehensive as Bitrix. All in all though, if you are keen to get value for your money, you'd be hard pressed to find more value for money than that offered by Bitrix 24.

Recommendations to other buyers: The same for all software: 1) Make sure you are solving the right problem before making a buying decision. E.g., If your HR team can't seem to figure out how to add value in your company's recruiting process, the problem probably isn't the tool their using... 2) Make sure the tool fits your needs, abilities to implement and support and your budget.

Love Bitrix 24!

Feb 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: What a fun and effective CRM product. This software is easy to use. It has kept me focused and driven for the last two years. All of my clients, contacts and notes are in one place. I love being able to schedule the next "to-do" for each client account. When I log in each day, I have a list of calls, meeting and follow-ups already planned. This software helps me stay in-touch with clients and potential clients. I would be lost without it!

Projects? Resources?

Feb 18, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Wow.

Cons: Not for real project management. Probably fine for freelancers and graphic designer types.

Overall: I've looked everywhere for information on how to manage projects and how to include resources. From what I can tell, projects only exist as workgroups, and resources that are not human users are not possible. So, unless you only do work on your own computer, this won't work. Need to schedule the use of a conference room, a truck? Need to include a contractor in a task without giving them access to the platform? Not going to happen. Also, doesn't seem to work for identifying clients associated with a project or task. So, I wonder, who at Capterra actually tested this? Have you ever actually managed a project? I just wasted three hours trying to figure this one out.

Recommendations to other buyers: Wasted my time!!!

Great functionality and software, a bit confusing sometimes

Feb 16, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Bitrix as a coordination tool for our small business group and as a CRM tool. The features of Bitrix are astounding for the price you pay, for small teams up to 5 people it is free. The downside of this is the compexity that not all team members were fond of.

Best Software

Jan 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Increasing the employee productivity and smoothing internal operations.this product having wide range of features. i am satisfy totally with this product.

Fairly simple robust

Jan 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robust. Can integrate a lot of smart automation. Streamline. Fairly easy to use.

Cons: We hired someone familiar with the tool to implement it into our team. I think that it would have been hard for our team of creatives to learn all the cool tricks of the tool without someone experienced showing us how. There's some set up on the front end, but once you get it going, it'll save a lot of time.

Overall: It does a lot for us for organizing where clients and potential clients are in the pipeline. It does a great job with assigning tasks to staff as well as you can building workflow funnels and have task assignment automated when someone else completes a task.

Recommendations to other buyers: Hire someone who knows the tools well to set up, train, and implement it into your team.

For a free CRM, it's fantastic

Jan 08, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I used this for my small business - I was the only user. Bitrix24 made keeping track of all of my projects and clients a breeze. The interface was user-friendly and there were a surprising amount of features for it to be free. It was a great tool to use!

Free version is very expansive for what it is

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using the CRM on an individual basis was extremely helpful (and free). There is a lot of functions that most other free CRMs don't offer - an ROI calculator, a won/lost funnel, a work in progress toolbar, and more. It even offers email tracking -- the only thing that is a (very, very) slight inconvenience is the emails that you send through Bitrix will have a signature on the bottom saying it was sent with a free CRM.

Great features, I'd it's what you need.

Dec 25, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Bitrix is software in search of a problem. It brings little value to the table but I'd a nice tool for a large business.

Best Free CRM On The Market

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love that the free version includes everything - telephony, email marketing, quotes, invoices, web forms, tasks projects and documents

Cons: All features are bundled together. There's no way to get CRM or project management separately.

Overall: I've tested a bunch of 'free' CRM options and found that only two (Bitrix24 and Hubspot) are really free. All others (Zoho, Insightly) severely limit their free versions. The number of features you get in Bitrix24 is truly astounding.

Client Management For All Skill Levels

Oct 16, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Built in smart telephony.

Cons: Nothing comes to mind

Overall: I'm a complete newbie when it comes to CRM's so when I found I had a need for one I had some very specific requirements:

1. Simple enough to use for a beginner
2. Powerful enough to do what I need
3. Scalable solution that can keep up with changing needs as my knowledge grows
4. Entry level price point that didn't put it out of reach for smaller operations

Bitrix24 shines on all counts even had some extras that I wasn't expecting to find. Most notably built in telephony.

I love that there is an option to rent a phone number from within the interface which allows for multiple extensions assigned to multiple users. What really impressed me though was the ability to have the phone system automatically direct calls from specific customers to the reps they have already been assigned to.

I've only just started using the software so I haven't dug really deep into what it can do yet but so far so good.

Of course there is a free version which allows access for up to 12 users so by the time I decide to upgrade to a paid subscription I will have no doubt whatsoever whether or not I'm willing to invest any money.

Great job guys. Keep up the good work!

Recommendations to other buyers: Watch the quick start tutorials to get a feel of how the software works and where things can be found.

Best tool once can start using without much assistance -

Dec 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - has almost everything one needs in a CRM tool
- Mobile app....that is very will integrated with the Cloud version
- visually superb- user friendly

Cons: - unable to edit and amend few most import part of CRM - Invoicing and Quotation
However had alternative to get it sorted

Overall: - Easy to follow guidelines
- User friendly
- Self Learning Possible
- Free packages - best for small companies
- Easy to use Mobile App
- Quickest integration of details from Mobile App to Cloud version
-

VERY BUGGY & LACK OF SUPPORT!

Apr 01, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Pros: Functions are quite good and well thought of, when they work. Lots of modules and lots of functions such as HR, clocking in, telephone, etc.

Cons: Lots of additional costs to use their system including users, multiple sites, credits, trunking, the list goes on and on. The functions do not work all the time and they are constantly having to update it. Update doesn't work all the time and it gets stuck. Support is close to non existent which is extremely important when dealing with such a complex system as this one. It is also quite complicated to open up a ticket.

Overall, since it's built by foreigners, you are going to get a different expectation. They do not communicate well, the quality of code is not to our standards, etc.

One of the best collaborative project management solutions

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Bitrix24 is one of the best collaborative PM out there and being free certainly does not hurt. It looks like creators really studied competitors and created a solution that overcomes shortcomings of Basecamp, Asana or Zoho Projects. Mobile app is excellent but doesn't have Gantt, unlike the web version. That's something to work on.

Love it!

Mar 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: free plan, lots of features, good for collaboration and task/project management.

Bitrix24 review

Feb 28, 2015
3/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Minimal visibility of projects and tasks. There are a lot of cracks that projects, tasks and their status falls of your radar. Also, Search is not working well. The more stuff goes through the system the harder it is to find any relative content. Also, posts can get easily lost when you responding at the same time while new ones are being posted. Occasional, but it happens when you least can afford it to happen. Luck of customization of the layout makes it very unusable. Menu on the left is very narrow and wider project names don't fit. Also, Bitrix pushes features like, phone, public network that you don't need or don't want in your private network. Yes, these feature hang out in your network as destruction to your staff.
If you looking for visibility to your projects look at Kanban based PMs.

Disappointing

Apr 11, 2014
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Have worked 2 years with bitrix's intranet.

Positive
- good user integration
- social network style
- decent CRM

Negative:
- very poor system architecture
- unreliable
- hard to modify
- overdone and complex
- shoddy & unsustainable code

Extremely helpful for internal communications and collaboration

Jan 21, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Feature-rich
- Affordable pricing
- Cross-platform support including Linux and MySQL
- Ready to run in VMware environment
- Integrated security framework
- Source code availability
- Great value for money

Cons: - Telephone support billed extra
- Product customization requires PHP knowledge
- Updates and tech support renewal will cost 22% of the license acquisition

Overall: I recommend the product for every company looking for a cost-effective software to streamline internal communications and collaboration. It contains a set of features that covered a whole range of our requirements including employee directory, task management, blogs and social networking, e-learning, and document management. There are still a number of features we don't use but plan to implement in the future: business process management and helpdesk.

Importantly, we managed to deploy it in VMWare environment to share the physical server with our e-mail gateway and domain services. As a result we saved on hardware and management.

In fact this software reminds me a swiss army knife concentrating functionality from various niche products on a single platform.

Never stop uncovering new features

Dec 13, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The software is really the most comprehensive intranet solution available on the market. We were primarily looking for sharing documents and virtual workgroups to synchronize with our writers. SharePoint proved to be too expensive, platform-dependent and required time-consuming implementation. Thanks to Capterra we found Bitrix Intranet. They offer a very convenient way of testing software in their virtual lab and free on-demand webinars. We tested it and found it fits our requirements and budget limitations. For some $499 we got even more than we expected. Now we step-by-step implementing more features available in the product. Task management and calendaring is already on-air. Next in the row are instant messaging and social networking.

Cons: The back-end administration can be considered too difficult for an average user.

Overall: Go for it.

Good Product

Nov 24, 2013
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: i have no comments

Cons: i have no comments

Overall: i have no comments

Great value for a buck

Dec 03, 2010
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: + Feature-rich
+ Source code available
+ Integrated security
+ Support for FOSS environment
+ Ready made intranet templates
+ Moderate pricing
+ User-friendly

Cons: - 24/7 phone support available for extra change
- Too many features may be found confusing

Overall: After evaluating a number of intranet collaboration platforms I've found this software to deliver the best price/quality rate. The vendor extends the traditional collaboration views with instant messaging, video conferencing, BPM, records management, eLearning, helpdesk and many more. In fact this is a swiss army knife solution that may replace a lot of other business applications in your network and allows you to save on third-party software acquisition, integration and maintenance.