Who Uses This Software?

Mavenlink is ideal for professional services businesses, especially in the marketing, advertising, public relations, architecture, engineering, IT services, management consulting and education.


Average Ratings

162 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mavenlink
  • www.mavenlink.com
  • Founded 2008
  • United States

About This Software

Mavenlink provides powerful software and services to help organizations conduct business online. Unite your project management, time tracking, resource planning and project financials in one place, and watch your business soar. With Mavenlink, your team finally gets the information they need to deliver projects predictably and profitably.


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

So, yeah, you could call me an evangelist

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Flexible, provides the ability to set up multiple templates for different types of projects, supports T&M and Fixed Fee contract types, integrates to SalesForce, provides multiple views toward project status, continually adding new features and capabilities

Cons: Gantt charts are still in need of a lot of work and help. Still buggy, no user-defined view preferences can be saved.

Overall: We implemented Mavenlink specifically to disabuse our organization of several disparate systems we were using for tracking time, task-level project management, and reporting on specific measurements/metrics like utilization, margin and capacity saturation so that we could improve operational efficiencies. We've found that the tool is very flexible, has some great native reporting capabilities that become exceptional when coupled with the Business Insights add-on, it integrates well to SalesForce, it has given us a much better ability to manage projects for clients as well as internal product development projects, and it provides us with much better capabilities toward planning organizational growth and managing to margin at the business unit level down to the project level. While there are still some glitches/issues with the Gantt views, and there are still things we wish it did better, Mavenlink has proven itself to be an exceptionally valuable (and very cost-effective) management tool; the company is consistently providing updates that are meaningful and adding value with subsequent releases that clearly indicate a willingness to listen to the voice of the customer in new feature requests. Overall, I'm personally very impressed with the software, given my team's requirements and unique operational environment.

Recommendations to other buyers: If you're not a particularly mature organization in terms of Project Management and governance, I highly recommend sitting down with Mavenlink's consultants and getting help with establishment of best practices and setting up your instance on the basis of those best practices and resulting workflow. Don't thwart your own efforts by simply applying the same flawed processes into a new tool.

Great Product

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Beautiful interface. Business Insights is a fabulous tool for slicing and dicing almost real time data.

Cons: I wish that when a resource was not available, the system would not allow you to assign tasks to them.

Overall: We switched over from Open Air. The interface is much nicer and the software runs much faster. I highly recommend it for project-based companies who need to keep a clear eye on Utilization and billing

One of the top project management solutions out there

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: simple to you use, assigning tasks, creating templates, mobile friendly, integration with google apps.

Cons: not much we can think of.

Overall: We've been utilizing mavenlink for over 4 years and I have nothing but great things to say it. They've come a long way from 4 years ago and there's been many updates and improvements that pretty much covers everything you would need in order to manage any projects with team members across the globe or locally. It's a very robust solution that makes things easier to communicate with team members, assign tasks, dead lines, create templates for projects and even involve your client to review the progress and comment. It also intergerates with Google Apps which is great and you can easily sync your tasks on to your google calendar and attach email communications.

any firm that focuses on team projects should give mavenlink a try.

Recommendations to other buyers: take some time and learn all the features because it pretty much covers everything you would need to manage large or small projects with two or hundred team members.

Great Project Management Tool!

Feb 08, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Pros
- First and foremost, MavenLink has an amazing support team. They are extremely helpful and responsive.
- MavenLink is clean and modern in terms of the look and feel, plus we are able to customize it for our brand.
- Weekly reporting: Thanks to MavenLink, we were finally able to start sending weekly reports to to our customers so they would know how many hours were allocated to their Project the prior week and what tasks were completed. This is drastically helped our client communication.
- Easy to use: This product is relatively easy to use and get project, clients, employees up and running. Employees love how easy it is to log their time and keep track of various tasks. There is a bit of a learning curve to get people used to responding to and keeping track of tasks since it is set up more like a Social Media Feed than other systems.
- Clients love that they can respond to various tasks directly from their email, it helps keep everything in one place. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been extremely helpful when it comes to managing our projects.
- The team at MavenLink is constantly working on improving the product and educating their customers on best practices and different ways to use the platform.

Cons
- The 'activity feed' can be a bit confusing and cause some issues in terms of using the product. I have found that other options are more intuitive, while MavenLink requires some training and constant review to ensure everyone is using it correctly.
- I really dislike the fact that you cannot determine who is responsible for what task, ie if multiple people are assigned to a task, you cannot see whose hands it is in. There are a few work arounds for this issues (subtasks, only having one person assigned to the Task while the rest are followers) but they require more effort and are often over looked.

Great Project Management Software

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendly
Quick customer service
Online videos cover most questions
Nice for people not familiar with project management

Cons: If you have a big team, it may get pricey.

Overall: This is a user friendly project management software. This was perfect for our team who was not familiar at all with tracking/maintaining projects. Templates are easy to set up and use again and again.

Recommendations to other buyers: Definitely recommend reaching out and talking with someone to see if it fits your organization's needs! They were very patient and thorough when we were shopping around.

Super Complex (If You're Into That)

Dec 12, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Tons of great data.

Cons: Not very customizable. Takes a lot of work just to manage projects.

Overall: Mavenlink is crazy complex. It does A LOT. Which is great... if you need that much data. If you're looking for something a little more intuitive that doesn't require as much work to actually use, there are better options. Managing Mavenlink is a job unto itself.

Vendor Response

by Mavenlink on December 13, 2016

Thank you William for the review. We are sorry to hear that you feel Mavenlink is complex. Please feel free to reach out anytime to support@mavenlink.com, for any support questions that you may have and they can give you best practice tips on managing projects. Our support is available 24/7. Thank you, Tiffany Nguyen Manager, Customer Advocacy Marketing Mavenlink

Mavenlink Rocks

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use and communication. The ability to start threads regarding specific tasks, upload/share google docs, post messages that also go to email, etc. has been critical to successfully completing projects.

Cons: The only dislike I have is that I cannot push a change across multiple projects at one time. We use templates for almost every project we launch. Sometimes those templates get updated and those changes need to be applied to current projects.

Overall: We use Mavenlink to project management all new school openings and are now starting to use it for all of our large national events. Mavenlink has definitely helped us open more schools worldwide efficiently and effectively.

Before Mavenlink, communication and documentation were major issues around our projects. With Mavenlink, we are able to document our calls and follow ups within the system itself. Tasks linked to communications are also very helpful. The features I like best are ease of use, Dashboard view of all projects, Templates, sync to Google Apps, and Gannt.

Great customer service from the Mavenlink team

Nov 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Clean look and feel.

Cons: It's not as user-friendly as I would like. I wish it was easier to be reminded about tasks. I'm new to the software so there is still a lot that I have left to learn.

Overall: I've been using Mavenlink for about a month now and I'm really liking the tool. I manage a team of 8 x Account Executives for a Marketing Firm that deals with multiple people billing work on the same customers. As a manager, I've liked the reporting aspect. I suggest adding a feature voting tool so that people can vote on features they need added the most. I have a lot of suggestions. =)

Recommendations to other buyers: I do not like how a new window is constantly opening up. I ended up beginning to use the Timesheet feature to add time and that has been great. I wish it was easier to set reminders regarding open tasks. If I have a task that has started time and then add a sub-task it removes the time from the dashboard view even though it can be seen under timesheets, which seems confusing. I wish it was easier to see if I've already added time to a task and how much time. Maybe it's something I just need to understand better. I wish I understand how groups worked better. I would love a Starting Kit that I can give my new employees which shows them how to learn Mavenlink as a beginner. The Knowledge Base is good when trying to find something specific but not when you are just starting and don't know what you don't know. =)

mavensmate for salesforce

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: mavens mate s used to plugin source code into salesforce. the spped is relative=ly slow at times and that can be improved

Great Product

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great product. Integrates perfectly with salesforce.com. A must have for my sales and marketing team.

Mavenlink for Project Management/Issue Trackinng

Oct 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Maven is easy to configure and is a pretty good tool from a project management perspective. We are not too comfortable using Maven for issue tracking ( as was the original idea). We would continue to use bugzilla/jira for issue tracking

Vendor Response

by Mavenlink on October 06, 2016

Thank you for the positive feedback from a project management perspective. We are sorry to hear that it didn't work out well for you on the issue tracking use case. A team member from our client services department will reach out to you today to learn more about how we can assist you in other areas. Thank you, Tiffany Manager, Customer Advocacy

The Top Reasons We Chose Mavenlink

Sep 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: RESOURCE ALLOCATION
Resource allocation is critical in our line of business and it was a major component missing from Active Collab. It is the norm for us to have multiple projects at varying phases of completion and up to 10 team members working on various tasks. As you can imagine, it can become very hard to keep track of workloads and schedule new tasks appropriately. Mavenlink has been a game changer for us in terms of resource allocation! With the click of a button we can now view every team member and get a detailed view of their workload.
FINANCIAL REPORTING
While Active Collab was not void of financial reporting, we needed a solution that was more robust. Once again, Mavenlink did not disappoint. From financials to projects to people, there¿s a report for that! As the Business Manager, I really appreciate the ability to create custom reports. Every client is unique in their needs. Mavenlink helps me satisfy clients¿ needs as well as our own internal needs.

USER INTERFACE AND EASE OF USE
We really love Mavenlink¿s visually pleasing interface and the ability to custom brand it. We liked that the company utilized features similar to some of the popular social network sites. This helps to give it a familiar feel to new users. We also like that it does a good job being intuitive to users¿ needs. This makes it pretty easy for new users to navigate without much instruction. Although we did put some how to videos together for our clients to ensure that everyone is comfortable using it.

CLIENT COLLABORATION
Our clients¿ perception is our reality. It is essential that our clients be able to collaborate with us on their project every step of the way. We were very surprised at the number of solutions that did not allow this. Mavenlink really goes above and beyond in this department. Clients can even use their free profile to create and manage their own personal projects outside of their CommonPlaces project.

COMMITMENT TO IMPROVEMENTS
No one solution is going to land a check mark for every requirement on your list. The one thing that really put Mavenlink ahead of the other solutions we considered was the company¿s commitment to improving their product. Along this journey we heard over and over, if you notice that there is something that we can improve upon, please take a moment to email us with your suggestions. In the 3 months that we have had Mavenlink, we¿ve already been notified of 2 great improvements!

Excellent software and support

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The UX is fantastic. It is logical. Getting from place to place is easy. It is well thought out.

Cons: Cost. It's not cheap.

Overall: Support has been incredible. Our signup fees included multiple training sessions that gave us a clear understanding of how to use the software and utilize best for our business practices.

Upped Our Utilization!

Jun 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the way Mavenlink automates communication as the project moves on down through the workflow. By using dependency arrows on the gantt chart, our creatives are automatically notified when their tasks are ready to start. It's pretty slick!

Cons: How unforgiving the gantt chart is. I realize it's web-based in a browser, but it really needs an "undo" button.

Overall: We took on Mavenlink when we needed a 50,000 foot view of our department's capacity. The levels of organization that Mavenlink has brought our team's creatives have gone way beyond our expectations. People know exactly what they need to be working on when they come in in the morning. Plus, it allows us to monitor our team's capacity so we know when we need to add more than one creative to a job or even gives us backup when we need to prove why we need to hire more staff.

Recommendations to other buyers: If you're looking for that 50,000 foot view of your team's current workload and future capacity to take on more work, then Mavenlink will do a great job of that for you. Also, if you have processes that you do over and over the same way each time, Mavenlink makes scheduling them a snap.

Mavenlink review

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Mavenlink is the best project management tool I've used. It is very easy to track the progress of my project and make sure everything is happening on time and on budget. I love that they take my suggestions to heart, their support is amazing!

Wonderful Software, Customer Setup Support is Lacking

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: We run a small firm of 5-10 employee's and this software has revolutionized the way we schedule projects (MS project was far to aggressive for our requirements). Project flow, resourcing and scheduling are very intuitive and the level of detail is invaluable. The whole experience is easily customized to your kind of business (we have on average between 30-60 projects, up to 140 tasks per project to give you an idea of our scope.) We do not have a formally trained Project Manager on Staff but the interface was easy to learn and looks to be able to expand with us as we grow in size.

Our setup was a logistical nightmare however. Our assigned support expert was often non-responsive to simple requests and provided almost no real training on how to set up the system in a way that was tailored to our specific company requirements and billing structure. There are no phone numbers you can call, e-mail is the only communication method provided. We actually ended up trading in his support for extra time with a training manager who finally got us up and mostly running. I would say we are utilizing about 80% of what the software is capable of at 4 months into implementation mostly due to lack of attention to detail during setup. (We do not bill or invoice through this software.)

On a lower level support is wonderful. We often use the Live Help Chat (with a great success rate) and the knowledge base covers a wide range of topics and seems to be continually developing. If you have motivation and initiative this is a great product.

Great customer service and Great application

May 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This application counts with many features that makes the workflow more efficient. Great collaboration tool which makes everything easier with Google Apps integration.

Overall, it includes most of the features I really need and it allows to cover about 90% of my needs. The other 10% there is always a way to solve it, but we will be waiting for future updates, since they seem to be including more awesome updates.

Beside that 10%, it covers all the needs for most of the projects in any field.

I would like to highlight their great customer service.

Customer service is very helpful, we are just testing the product at the moment to link with QBO onl

Apr 29, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro - good PSA
Functionality also good.

Cons
- missing resources planning support
- have seen other product with better user interface but less functionality

Asked how to delete a project. Sarah was very helpful and quickly showed me how to to do so.

Apr 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very pleased. Thanks again!

Overall, a great project management tool

Mar 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mavenlink is great for keeping track of projects. The tools saves me countless hours of having to track projects with spreadsheets, email or a desktop tool. They are constantly releasing new features and their support is always available and helpful. I love the integrated time and expense feature, gantt chart, project overview, analytics, and API (though I haven't given the API a run as yet). Its great that my customers can sign in and communicate with us. No more searching through email conversations. The only thing missing is a basic CRM for keeping track of customers, the ability to modify the number of hours in a day, and the ability to force users to select a task when submitting time. The groups feature and custom fields partially fills the CRM void but switching between companies/groups means having to reset the filter. It would also be great if the application saved viewing preferences. I like to see all projects but once I open a project, the list defaults back to show the 10 most recently edited. Same thing goes for tasks with sub-tasks. I like to see all sub-tasks but once I switch to something else, I have to manually expand each tasks with sub-tasks.

Phenomenal

Mar 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great. Instant. Live. Useful.
Can there be any better review for support?

Excellent ease of use and customer service

Feb 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Product meets all of our use case requirements and is very and 'clean' to use. When I have a question I just ask someone in the live chat and get feedback immediately.

Fast & Understandable Help!

Nov 10, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My Gmail account sync wasn't working, but "Sarah" helped me solve the issue quickly. Thanks!

Real people helping you, real fast

Oct 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I particularly love the Live Chat feature. Mavenlink is not like most Live Chats where you feel like the person on the other end is helping 15 other people. They are fast, friendly and knowledgeable.

Engineers are diligent to repair issues.

Sep 08, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hello,

I had a problem with the way that my Mavenlink dashboard / account was reporting information (the dates were skewed). I wrote to customer support and learned that the issue was larger than I could foresee on the front end.

As the issue was in the process of being resolved, I communicated with one customer support person over the course of 2 months. He checked in with me on a weekly basis to let me know what the status of the fix was, and assured me that it was being worked on.

It was just great just knowing that the problem was being fixed.

Overall, we've had a great experience with Mavenlink -- and would recommend it as a project management tool. To boot, the customer service is awesome and they stick to their promise of continuing to invest in and improve the project over time.