Who Uses This Software?

Our target customers are teams of 2-100 in these industries: Information Technology & MSP, Software & Web Development, Business & Management Consulting, Marketing, Advertising, PR, & Digital Marketing


Average Ratings

72 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $78.00/month/user
  • Pricing Details
    Team plans from $195/mo & from as low as $39/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • WORKetc
  • www.worketc.com
  • Founded 2009
  • Australia

About This Software

With integrated CRM, projects, billing, help desk, reporting and collaboration, WORK[etc] is the all-in-one cloud-based software solution to manage your growing business. The system goes beyond what the average CRM can do by letting you manage and track all aspects of the entire customer lifecycle. WORK[etc] is there every step of the way -- from the initial sale through to quotes, projects, product delivery, invoicing, customer support, and that all-important follow up sale.


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

Finally - A CRM that works for us!

Mar 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It really is a one-stop-shop for managing customers, deals, projects and support tickets. It has great integration with Google (GSuite). We have significantly lowered our individual emails with tickets and inquiries going directly into Work[etc]

Cons: The integration to Xero (accounting/financial software) isn't as good as it could be.

Overall: We are a 2-person company that needed a single tool to manage both support tickets, a deal pipeline and project management. After trying literally HUNDREDS of so-called 1-stop CRMs, Work[etc] was the ONLY tool that actually delivered on what it advertises. The quality for the price is second to none, and it's pretty easy to use. There are a few things that could be better, but the development team is committed to improving their product over time. We're looking forward to future planned enhancements. Oh, and I should mention that there IS a mobile app, which many CRMs don't have. I don't use it much, but it's pretty good.

A Must Have

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's usability and complex features that have been really thought out

Cons: Mobile App feels crowded

Overall: I never had to work with a CRM until I started at this company. I love the timesheets they really help me keep organized and make me feel better about what I have done in the day. We use the support ticket feature the most and I couldn't see being able to do my job without it. It allows us to stay organized, upload attachments and make sure we're not stepping on each others toes. If I ever branch off and start my own company I'm definitely going to make sure I have this service.

Recommendations to other buyers: More pricing options

Great tool to work

Jan 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Worketc it is a great tool, with a lot of options to have control about many areas of your company (time-sheet,Finance, projects). Very customizable too, with a great variety of reports.

Great and easy to use

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Worketc it is a great tool for your company, easy to use, very customizable to attend your needs.A complete tool, with various modules like, timesheet, service desk, finance, projects, etc.

Cons: None that I remember.

Overall: Worketc it is a great tool for your company, easy to use, very customizable to attend your needs. I really recommend.

Recommendations to other buyers: Great support team.

Powerful and adaptable

Sep 26, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Powerful all-in-one web application. Nothing to install or download.

Cons: User interface is a bit dated

Overall: I think one of my favorite things about Worketc is that it's so powerful. You have a CRM that has the ability to contain all your customer data in one place, but then all that customer info can be connected to projects, support cases, invoices, events, appointments. It's easy to modify, you won't need an act of congress to make changes. Then you have the ability of being able to access it through the mobile apps.

Recommendations to other buyers: Take your time learning how it works. Read all the tutorials.

The most functionality for the best price!

Jun 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to customize the workflow chart to make sure that we do each action properly and finish everything on time EVERY time.

Cons: No cons! Maybe I wish the price was a bit lower but it's worth every cent.

Overall: I have used every CRM imaginable from Salesforce to NetSuite and this is by far the most intuitive and easily customizable CRM! I couldn't be happier.

Recommendations to other buyers: I say try it out and you'll see why it's so great. The customer service team is excellent. Talk to them and let them know what you want to accomplish with your crm.

Working, etcetera with Work[ETC]

May 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I wanted location independence for my business and this app was the clincher that sold me on using WorkETC for my entire business operations. VERY well done, and I'm in the mobile app manufacturing business myself! The learning curve for the entire system is rough, but worth the pain. The Support from this company is over the top amazing. (But you will need them to get started...)

Great for smaller service businesses

Feb 24, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WorkETC is great for a CRM tool. It's' easy to use and has some great features that the team just knows how to work with. They have a great onboarding program. There is a long line to get support though after the initial onboarding process. It's frustrating to commit to getting trained and have to wait a month to get on to the training process. you forget what your original questions were.

Useful

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used this to manage the entire business workflow from end to end. Through lead management, opps, bookings and billings.

The latest interface version makes the application easy to use and find information rapidly, integration with other apps is excellent.

Another great feature is the ability to backup and export all of your organisations data, we used this to provide deeper analytics using the Tableau software platform.

Awesome software

Jan 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like this software because it is very easy to use and you can do many things with. It's like many software integrated in one.
My favorite feature is project management. It's kind of like using MS project but in more simple. I think this software is good value for money and awesome for small start ups that don't have a big budget to spend in software.
Moreover, there are many videos to train you and to help you understanding every feature of work[etc].

work[etc] has surprisingly strong project management features of a combination product.

Dec 10, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were highly impressed by the capabilities that work[etc] has built into its project management module. It represents a tremendous value for a SMB entity that needs an integrated solution. It compares very favorably vs. the leader in the space which had been our "go to" in the Google for Work Ecosystem. If we have more sophisticated needs, we would jump to another product which supports Agile, Scrum and point estimates which EVERYONE but for the OCD PMP types and engineers just HATES!

It provides the basis for a PSA platform that beats the stuffing out of Xero's sister produce due to its much tighter integration with Google For Work, and it is a tremendous add in to any side of what we call Functional Triangle Workflow. [which is explained at [http://abizinabox.com/abizinabox/apps/app-platforms/worketc-crm-customer-support-ticketing-project-management/functional-triangle-workflow/]

One unique app to organice my business flow

Oct 15, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best part of Worketc is that, in one app the whole business process of our engineering company can be integrated. Pre-sales (newsletters) and web forms, sales, service production, billing and after sales service. We've been using WorkEtc for 5 years now, I've been looking during this period other tools, just to make sure it was the right selection, but I couldn't find any other tool that does what Work etc does at such a price. And even more interesting, everything is already integrated, we don't have third parties to adapt the tool to our needs, Work Etc is already adapted to most business processes. Instead, if we ever needed some help to better understand how to integrate our busines flow in Work Etc we just set up a 15 or 30 minutes meeting with support people and they answer our questions with out any extra billing.

Extremely functional for Sales and Quote Tracking and All Tied into the Customers

Sep 05, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: At any time, I can view all correspondence activities, sales activities, and contact information for any chosen customer. The mobile app is also very functional at retrieving pertinent information, while away from my desktop. The reports that I generate are complete, fast, and I like the way they send the data to an excel spreadsheet for easy evaluation.

Good choice

Sep 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used WORKetc for about two years and I can only say that the support they give is marvellous . They're open to new features and now I have a fully customized CRM/PM/Invoicing software for my company.