Apptivo

Apptivo Projects

4.5 / 5 137 reviews

Who Uses This Software?

Small businesses, entrepreneur, professionals, consultants, freelancers


Average Ratings

137 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Apptivo
  • www.apptivo.com
  • Founded 2010
  • United States

About This Software

Avoid missed deadlines and streamline your client delivery process with the Projects App. Use the project tasks to quickly create timesheets and invoices to bill your clients for the work performed. - Manage unlimited tasks - Supports task dependencies - Interactive gantt chart available - Run custom reports


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

Customer support is fantastic 24/7

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very intuitive, clean design. That is easy to customize. Very flexible and has app's as you need more.

Cons: The instructions are written for an IT person and someone that already knows what the issue is. If the instruction were just re worded a bit. It would be easier for a newbie

Easy to set up, we began using it right away!

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use. We needed something to track and manage cases and we didn't have time for a lengthy set up. With Apptivo's design and ease of use we were able to get it going right away and then integrate and add more features gradually as we went along. I also really like how you can customize each app to fit your businesses needs. We have a very niche business and being able to track the details of each of orders and customers has been very helpful.

Cons: The email app needs further development. I'd like to be able to archive my emails into different folders.

Overall: Ability to manage and track cases and projects. Ability to easily track and see employees projects and cases.

On day 2 of my 30 day trial and customer service has been fantastic and immediate.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The UI/UX very intuitive and FAQs are very detailed. Customer Service has been extremely helpful in my immediate questions and have no doubt that will continue. Product is also very customizable as we only wanted the CRM functionality not leads/opportunities.

Cons: Haven't noticed any issues yet except a slight cacheing issue with some of the fields in palette. Other thing is lack of customizable reports.

The service is really good!

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Customer Support is very good, fast, responsive and works well, larger problems they remotely access your computer and solve problems quickly.

Cons: Features & Functionality - The system is new and still lacking many features, such as sales order has no way to configure, the apps for Ipad is still poor and other points.

Overall: Price and service

The interface, functionality and configurability of Apptivo CRM is superb.

Apr 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The heuristics of the interface provides the user with an natural environment to learn and work within. It's configurability is superb and it's modular functionality provides the right amount of compartmentalization that allows the user to focus on just the features the need. This enhances navigation and the user's learning curve. On top of all this, Apptivo provides top notch support, even through the trial phases of their product. Their support representatives are online 24/7, and in one instance, Mani provided me an upgrade and customization for my particular application. With such competent and helpful free product support, I have total confidence in our companies ability to roll out a great implementation of CRM. All of the features we desire are available on a mobile platform, so we really couldn't ask for much more.

Cons: A few minor quibbles, none functionally inhibiting. In creating views the product automatically alphabetized them and I would have preferred to display them in a custom order. Between Apps, which are really views, their is not a 2-way synchronization of fields, only a one-way push is offered. The product keeps a history of all changes, so we have yet to notice weeknesses in how user accounts are handled.

Overall: Quick setup, compartmentalized functionality so we can add features as we go along, and of course the ability to track our contacts, customers, and sales. This makes it not just a CRM system, but also an invoice and accounting system and reporting tool. At its price point, its features and full support, it is hard to beat.

Excellent Customer Support

Apr 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to setup, easy to use and amazing customer support

Cons: Not a comprehensive solution for what we were looking for in terms of having marketing features but has absolutely everything else we could need in a great user interface thats easy to understand

Overall: I had a really annoying issue that had me frustrated all morning about importing a product list. The advisor gave me a method that nearly fixed my issue completely and on second attempt they took over fixed the issue in minutes and explained to me what to do next time. Very high level of customer service.

Recommendations to other buyers: No real marketing features but if you have been banging your head against the wall trying to find a CRM that lets you keep everything in one place then this is your best bet

In Trial period..

Apr 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I,am receiving a prompt and quality support to customize according to my needs.
Very easy to customize apps.

Multiple Business Functionality

Apr 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With the assistance of Mani on the help desk, I was able to successfully integrate my two businesses into the app. Overall the Apptivo meets all of my needs as well as that of my employees and consultants.

This is what Businesses NEED

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customized Apps is perfect for a business of all types. Not only am I currently learning everything this product can do I will be personally telling other business owners how great this is! We are in the set up process and already using it - this is GREATNESS!

Great first experience!

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and comprehensive at affordable price.

Cons: Sometimes it's not very touchscreen friendly; this could be a combination of hardware and software issue.

Overall: I've only recently been introduced to Apptivo. Ran into some questions while using the CRM and Karthi the online customer support was very helpful, quick and polite.

Powerfull apps for all type of business

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All app needed for a businesses from small to large size

Overall: all the apps need for businesses in one place , easy to use . Very good support from the apps ypu cna reach

Early-stage configuration and use; going well

Mar 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our early efforts to configure Apptivo for our organization are going well. Have offered four stars for Ease/Features only for the time being, since we are still on the learning curve. Have been generally very pleased so far.

Great customer support

Mar 06, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Customer/technical service representative was very helpful. Staff was able to help with to bulk delete incorrect data for us.

Review of Apptivo Support

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Flexibility and 24/7 support. So far I've been able to adapt it to our every need.

Overall: I'm very happy with Apptivo support. I tend to work at any and all hours of the day and night. Apptivo support is always there. The problem I have usually turns out to be something simple. So it's great not to have to wait for the next day or the upcoming work week to get an answer. Support usually comes on within moments of my chat request.

Great results

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Not working on my tablet anymore.

Overall: It has streamlined all of my business dealings. If I need help I can chat to support and have my answer in a few minutes. Excellent

Recommendations to other buyers: Being able to link my paypal card swiper rather than the email link.

Apptivo online feedback (Help)

Nov 17, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Every time I got stuck on an issue, the feedback help has emailed me within 15 minutes or less and we did a screen share and they have fixed all the issues I have had!! Great customer service!!

Great Customer Support Converted Me Into a Client

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, mobile phone app., and price.

Cons: an on-line manual would be helpful.

Overall: After downloading the Apptivo software, I imported my Customer List via a .csv file. All went quite easily. A few pull-down menus to get my fields in proper order, and the import of 600+ customers came in seamlessly. I had a few questions for Support, and they were VERY helpful. Great Support has inssured that I will be a client of Apptivo for a long time.

Apptivo is great

Jul 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I don't even know where to start. So much integration. It's pretty sweet.

Cons: I think the project management portion could be more robust.

Overall: As far as overall tracking of your business, I would say Apptivo is that way to go. You can track potential sales, vendors, customers; and is customization is easy.

Recommendations to other buyers: free for 3 users. Advanced access free for 30 days. Never try never know.

APPTIVO THE BEST CRM

Jul 07, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: IS COMPLETE WITH ALL APP (50)

Cons: NOT IN FRENCH

Overall: I HAVE TRY MANY CRM IN THE PAST INCLUDE APPTIVO AND I CHOOSE APPTIVO FOR THE PROF-HEL AND THE QUALITY OF IS APPS

Recommendations to other buyers: POSSIBILITY TO CONFIG WEEK START ON MONDAY AND 24 HRS TIME SET NO AM OR PM FOR FRENCHE SPEAKING

Very patient support team!

Jul 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's easy to get your head around and it's great that it enables you to share google contacts.

Cons: Only using the free version at the moment which has limited customization, but then again it is free!

Overall: I had a few problems syncing the google contacts but the support team were brilliant sorting it out for me.

Love apptivo

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: we road tested over 10 CRM software programs. Apptivo won. they're all time consuming to set up and take time to learn. we only use it basically but are now just wanting to get more out of it. compared with other programs, the cost is incredible for what you get. The service was one of the things that stood out, 24hrs a day we get online help and feel like we're not alone. Other programs couldn't even help us in the sales process so we thought after sales service would be rubbish with them. Love apptivo. Would I look at other programs like infusionsoft in the future... possibly and only if apptivo stopped improving their program. But every time i think i want something.... apptivo give it to me. would i want to change some things in it... yeah for sure, but for the price, it's awesome thank you!

Most Robust CRM for a Modest price

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I can't say enough great things about this app. It has everything I need and more. The customer service is excellent as well. All around solid product. Highly recommend it.

So far so good - very customization and easy to use - just getting started and well on the way

Feb 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

Easy to navigate, nice interface, easy customization once you learn where the customization takes place, absolutely excellent customer support, readily available to answer all questions whether by phone or on line chat. It is 12:13 AM and I am just really digging in and Karthi has been with me via chat answering all my questions as I go. In less than one hour I have fully customized the customer interface to match exactly what we are seeking and have learned to quickly export data into Excel for use as desired for our production meetings. I know there is much more to experience and use in Apptivo, but am off to an excellent start. I have tried Zoho and others, but the support and ease with Apptivo is thus far unparalleled. I have stopped my CRM search and now on to implementation sooner than expected. Thanks!

Great App with Superlative Customer Support Via Chat

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Blake was very helpful today in helping me learn about the capabilities of Apptivo. He understood all the questions I was asking and told me how those questions are answered with Apptivo. This is a very impressive application at an amazingly affordable price. And the online chat support is awesome. Thank you for solving the majority of our business problems!

Customer Support

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Quick support and very helpful.

Best so far

Dec 22, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Apptivo for nearly 2 years. Value for money it is definitely the best. I'm a businessmen that has used a lot of CRM products over the years. We specialise in using (and seeking) excellence. The most important part of any product is it's support. Apptivo has never failed in support. We trust this so much we won't go anywhere else. It does help that the product is excellent in its capacity and operation also. For small to medium business there is nothing better.

In review stage

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have looked at all the major CRM products.. way too complicated.. for me this is exactly what I need..

On a trial

Nov 27, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not sure about the product yet, just started to get familiar with it so I can't fairly rate the product. But if their responsiveness to an email set-up question is any indication as to how the product works, it should be great. I Had a question about setting up the email, clicked on the chat window, got an immediate response and after a few minutes a solution to my issue. Outstanding service, which will be a large component of my ultimate decision. Well done!

A Great" Do it all CRM"

Nov 24, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Apptivo is clean and easily customized on business need. We love the flexibility and easy adaptability. It is a powerhouse CRM that has way more functions than the competitors. It is definitely an A+ at our business. In addition the support is spot on and super patient and always available .

Lots of Missed Promises and Marginal Support

Nov 24, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: We purchased Apptivo with lots of promises about what it could do and yet, even some of the basic stuff doesn't work. The idea that there is online customer service right in the app is great - but it appears like anyone near the help computer in their office answers that help window so you, more often than not, get a "we'll send it to development" response which means you will never see an answer. They say their app can "sniff" your email transactions and provide a record in the clients profile if you integrate with Gmail, but sadly they do not and they simply do not answer to any customer service inquiry dealing with the issue I have asked about the same issue three times and never gotten the courtesy of a response. And that's not the first time we have experience less-than-steller support, we have had to do this on multiple occasions with similar outcomes. We have asked many times about even the simplest things they should be able to do like print a profile page, which to my amazement they cannot do . It sounds cool that you have all these apps but it isn't really well integrated and they seem like too small a company to really get this thing robust. It is better than Excel for sure but it has a long way to go even for even the low rate they charge. Pay a little more, get a product that is ready for prime time and has a support team willing to follow-up. I came back here to this site to look for a better CRM than this.

great customer service and very easy to understand product

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the custom capability of this product has made it a winner in our books. It is easy to understand and really easy to learn. The simplicity is the best part.

Good Satisfied

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There's more to consider when it comes to remote technical support companies than just the services they render. To ensure that your experience is a smooth one and that you're working with qualified technicians.

Great product! Fantastic Service!!

Oct 12, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are currently only using the free service, but that does not mean that we get a lesser service. We mainly use the app for the google contacts sync function. Every time that I have had trouble with something, their online chat support person was there immediately to help me sort it out. Their customer service is fantastic, and every time I've had a problem they have solved it for me. I can really recommend this product!

If Blake is any indication of my experience to come...

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Wow! I am in the exploratory phases, but if my experience with Blake in the online chat today is any indication of things to come, I am a lucky business owner indeed. He answered all my concerns in a positive helpful (never pushy) way, in fact, suggesting a lower priced option than I had originally thought we'd needed!

PCWorld went crazy for this software, and I'm seeing why. Bravo to Apptivo, and give Blake a raise!

Great Product, Customer support is awesome

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am new to Apptivo, product was very nice. Very helpful support team members.

Smooth UI, Highly Customizable, Impeccable Customer Service

Sep 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I evaluated about 5 or 6 CRMs for a couple of businesses I manage and I found Apptivo the easiest to understand and it still harnessed a lot of power.

Setting up and customizing a CRM to fit your own business needs is a daunting task. I really appreciate how they have 24/7 chat support (which is up most of the time, all hours of the night) so I can get a quick answer any time I get stuck or have a quick question -- this is a huge timesaver than sorting through a knowledge base (which they have a thorough knowledge base too for those who like to read).

There are some things I'd like to see them deliver such as their Wordpress plugin could be a bit more customizable where, via the Leads section, you can cherry pick your custom fields to be populated on the notification email. Also, the ability to send to multiple email addresses (from this same plugin) would be a nice feature too -- I have already alerted them of my wishes and they said they're on the roadmap.

Two thumbs way up, keep up the good work guys.

Good, need some improvement in some apps.

Sep 16, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is very good. It offers A LOT!! However, having so much apps could be a limitation because not all of them are really powerful. In fact, "items" app is little bit limited for companies in the distribution business. Multicurrency is still missing in several apps, even if it was asked for by several companies. the Mobile App is still very limited and roadmaps difficult to understand.

Companies buy CRM based on roadmaps as well, because they need investment protection.

Besides this, is very easy to use, support is good, in general apps offer a 60% needs of organizations and with some customization using the "customize forms" is it possible to adapt better to actual needs.

Hope they keep growing and improving.

Simply fantastic

Sep 11, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: this is the first time that i have ever given a review but i had to for apptivo. i am always requesting help from the help desk. And they always respond. Always. And quickly too. and some of my problems tend to be self-explanatory but they are always efficient and polite. This app is as simple or as complicated as you need it to be. its fantastic. thank you apptivo!

Finally found a CRM program that just works.

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After 6 months of research and free trials with other CRM programs, we stumbled across Apptivo. From the beginning, this app was different. It looks great both on the desktop and your mobile device. Everything is automatically saved as you work so you never loose something by accident. Apptivo offers a number of apps for free with your membership and we're just now trying out their Project Management software. We are very satisfied.

Great Service

Aug 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to setup and a great all in one solution, I only wanted one of the apps but was surprised how easy it was to link it with Wordpress using their own plugin and then really pleased when I found out they had an IOS app that also worked perfectly!!

Estimates and Product management lacking

Aug 21, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall a good CRM.
Pros: Easy to add Customers and Contacts as well as other data, Good opportunities and Pipeline information can be generated easily, Very good reports can be produced....overall.... simple to learn and use the apps. Support is quick and accurate.

Cons: No duplicate entry protection, Estimates cannot be created with discounts added to the individual line items, Price changes must be done individually and not to the entire price book at once which is extremely cumbersome when you have over 2500 products in your price book.. Cannot create different revisions of a single quote, when changes are made, the original is lost or a new one must be created.

Always there when I need a helping hand

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I generally have a good grasp of CRM systems and how to use them. With Apptivo, I've attempted creating some intense process flows. Each time I contacted the support team, they've thoroughly assisted me with developing ways to best leverage the platform. As it turns out, we've redesigned several of our business process as a direct result of using Apptivo. In all cases, things are much simpler and more efficient. Every representative I've spoken with has been knowledgeable and helpful with addressing any questions we've had about using the system.

Support

Jul 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I got great help when importing contact from Outlook.

Getting Started With Apptivo

Jul 27, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I must admit, not the easiest of systems to find your way around and it could be easier, however, I had a demo and then live chat with Ram in customer services, he answered all my questions and sorted problems, very fast - wham bam thank you RAM!!

Almost there!

Jul 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product. Some of the must have features for our business are still a work in progress, but once they are available - I'd jump on this product. Things we need are pretty minor, but hope they get the attention it needs:

- Need timesheets to require a customer input. Currently timesheets can be created without a customer and that creates problems, since approved timesheets cannot be edited or deleted.
- Need to be able to enter timesheet involving multiple customers/projects in the same period. Currently, users have to enter multiple timesheets for the same period if they worked on different customers
- Our timesheet periods are set to weekly, and our week begins on a Monday. But it doesn't force the users to have a Mon-Sun period. They are able to submit time that begins in the middle of the week (Thu-Wed).
- Once the above timesheet changes are implemented, would also like to see a user being limited to one timesheet per period. Don't want duplicate timesheets unnecessarily, specially since they cannot be deleted once approved
- For a service oriented business, we need to be able to track an employee's time such that it gives us cost, as well as earnings, so profitability (and payroll calculations) become easier.
- When each employee signs up, they have to go add each app that they have been given access to. This adds a lot of training and onboarding overhead to us. We'd like to be able to add apps to employees' accounts at an admin level, so they just have to log in and start using the apps
- Similar to the last point above, we would also like to be able to control the look/feel of each of our employees' accounts. We've setup the color schemes to match the company brandings, but they don't reflect in our employees' logins.

Other than these missing features, it's a great product! The customer support is exceptional. I've never seen such a dedicated support staff who is available to answer questions and help you get started so quickly.

Very good support

Jul 07, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: This guys have a very good support!

Great support

Jul 01, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started using Apptivo with google apps, and I had an integration problem. The support team in apptivo were excellent. They scheduled a remote meeting with me and didn't leave until the problem was solved. This gave me peace of mind knowing the system I rely on for my business is fully supported and that I can rely on Apptivo's competent support team.

Great support team

Jun 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use. Great support team

Excellent support, no waiting time, very helpful team.

Jun 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have contacted the support for more than few times and they always had been stupendous.

I picked this product after five hours of research

Jun 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hi everyone,
I just had a wonderful support conversaction with Kani who helped me through a couple things with the greatest of ease! the software itself works wonderfully and helps a business LITERALLY from start to finish and costs ten bucks per user. For a self employed guy like myself, it's the perfect solution. I recommend it to anyone wanting a FULL CRM Soluttion, it even works with Google docs!

Great support and nice CRM

Jun 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are learning step by step how to use this App , constantly supported by Apptivo's customer service members.
Great staff.

CRM and Customer support in action

Jun 06, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have recently signed up with Apptivo CRM and I'm in process of setting the system up for my company. Like any large solution, regardless of your knowledge and experience, you need support from solution provider to get the value of solution you implement and use. I have to admit the online support I've got so far from Apptivo support team and resources available to me to implement and use the solution properly is great. The support team is professional, patient, and knowledgeable about the solution. I have to say this support make the whole solution extremely valuable. Thank you support team for your helps.

Excellent customer support

May 28, 2015
4/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software can be very confusing at first but after some help from the support team everything feels like it flows much easier.

Excellent Customer Support

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent customer support and very easy to use. Thank you Apptivo.

Excellent Support

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: By using this S/W i really feeling happy, and i easy to access the data. But a small default is we are unable set the PDF Page Size in this s/w. Thank you

Apptivo Application

Apr 20, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Apptivo is a user friendly application and best suited for middle size company. It covers HR,CRM,Inventory & Financial application & Project Tracking.. The best thing with apptivo is that it is still developing and we can expect more functions in the near future, plus their customer service is very reliable and easy to contact.

Excellent Google Contacts Sharing

Apr 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found it so easy to get up and running with integrating Apptivo Contacts sharing in our Google Apps domain, and received excellent, prompt and friendly support using the chat window or email. I am only in the early stages of using Apptivo, but a quick tour of what is available is very impressive upon first sight. I will come back and post another review for the other Apptivo apps as I have a chance to get to know them better.

I am so happy to have discovered Apptivo after spending untold hours trying to get Insightly to work for our contact sharing needs, but getting started with Insightly was like mud wrestling an eel and email support responses took a day, sometimes more. Unlike Insightly which requires you to export your contacts from Google, then do the field-mapping yourself (for dozens and dozens of exported columns) to target fields in Insightly, Apptivo just imports directly from Google Contacts and even creates Categories that correspond to your contact groups. Then those same contacts (and their groups) are shared out to co-workers or others who you specify.

The interface is very clear to use and very functional and is an attractive user experience, yet not littered with eye candy nor "gamification". This is a solid business environment, not boring but not overdone either. More details to come as I become qualified to add them.

A lot of possibilities

Feb 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been testing several invoice management systems and CRM ERPs and used to much time on it. Apptivo does have some customization flaws but nothing you can't work around. Apptivo is a complete integration of CRM and Invoice management system to control your business. There's nothing like it out there that qualifies without paying a fortune. Thumbs up for the great work

Awesome support - that you rarely need!

Feb 13, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the most tightly integrated, simple to use CRM / Projects platform I have used. (have tested and used probably 50) It is so intuitive vs. SalesForce / Zoho etc ... that you rarely need any help but when you do, the chat support right inside your account is a God-send. Kudos for a beautiful, streamlined AND robust product. Literally life-changing for the way we work.

Great Software! Well worth Using!

Feb 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used alot of software, the thing that is always needed is decent support. These guys have that in BUCKET LOADS. they have a chat service on your account that you can access any time and BAM someone starts talking to you. Very helpful very friendly. Love it!

But lets talk the software, It does about 90% of what i want it to do. A soon to be coming update should fill in the majority of the Gaps hopefully. There are a couple annoying little things like mandatory fields that you can't change because its a "Standard Attribute" and some such other things but there is always a work around.

Things I love:
-Really easy to use
-Really easy to setup new form fields to gather your data
-You can basically create whatever type of form you like
-Search Functionality is great

Things I'm hanging out for with this software:
-Customised Reporting. This will be a massive PLUS!
-The ability to perform calculations within the software. don't think this is here quite yet.
-Easier excel integration.
-The ability to select a bunch of leads/opportunities/customers and print straight from the app (maybe you can do this but i haven't worked it out yet)

Other then that, love it! have had REALLY awesome support as well. massive props to:
Ram, Karthik and Kani! All doing a really awesome job guys!

Great Customer Support

Feb 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just started exploring and using Apptivo this week. This morning I spent a couple of hours searching the web and website for a problem I was having generating a specific type of report - showing hours by task for a specific project. I then decided to try out the chat window and Blake had my question answered in about two minutes. It turns out that if the date fields are left blank, all of the tasks are included (with their own date ranges). Simple solution that I didn't think of. Thanks!

Great customer service.

Feb 02, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Had some trouble getting started, used the chat window on their page and spoke with Blake. He was knowledgeable, responded quickly and made the installation and configuration easy. A great experience over all.

Great Customer Service

Feb 01, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The online chat support service offered by the Apptivo team is first class. I am always answered promptly and accurately. There hasn't been a question yet that could not be answered or a problem that could not be fixed.
A great team supporting a great application!

Super Customer Service

Jan 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good customer service thanks for the help!

CUSTOMER SUPPORT and fixing issues

Jan 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great company, so far the program has been very easy to use. I just started using the program for our wholesale side of our company, and its been very good, but the customer service is really the reason I am reviewing this, they went as far as connecting to my own computer and spent a good 20 min just to find out it was my mistake not theirs, but they were still helpful and never were upset at the fact that i missed something simple that created the issue i was having...

Customer Service and endless options and features

Jan 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a business, we used other CRM systems. Apptivo was an opportunity for us to use CRM which is integrated to many other business features like project management, website integration and even an eCommerce site.

So far after a more than a year of using Appivo, customer service has been great. They are almost always available. We see features being added and bugs fixed in real time.

Keep up the great work! Can't wait till the next release.

Excellent Customer Service

Jan 15, 2015
5/5
Overall
5 / 5
Customer Support

Comments: I am a small business owner starting from scratch. I have been researching CRM and financial apps that work with Google Apps. I believe I found the right spot! I haven't started using it yet, but I was so impressed with the representative that chatted with me for at least 30 minutes that i wanted to write this review. Customer service representative "Blake" was extremely helpful. Very detailed and mostly, was able to answer all of my questions!

Thank you!

I will chime in again after I have tested the program.

Excellent

Dec 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to work with and fantastic, quick response on-line customer service chat.

Awesome system

Dec 30, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Terrific system, immensely scalable, a feature list that is endless ( prob to endless) and customer service in seconds via a convenient chat within the system

crm for small business

Dec 29, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very easy to use with a short learning time. The platform is versatile, but with some improvements needed. These are not major so i am sure they will be done soon, to cater for more business types.

Great Product!

Dec 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: An excellent solution to business management and their customer service is top notch! If you're looking for an "all in one" business management soluition you've come to the right place! Even if the app add on you require doesn't exist, they will put in a work order to implement this into their system in the future!

TOP NOTCH

Dec 19, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First and foremost, customer service is awesome

The application is easy and complete. My initial reason to checking this app out what because it is Google integrated.

I can do everything from logging a call, creating a customer, to scheduling, attaching material allowing automating inventory, to suppliers, to invoicing. This is just a small taste to what you can do with the application. I use it for so much more!

The application's server is a little slow a times. This is the only con for me.