Who Uses This Software?

Gemini is used by small, medium and large organizations. If you need to bridge the gap between IT and the rest of the business then Gemini is the tool for you.


Average Ratings

4 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CounterSoft
  • www.countersoft.com
  • Founded 2003
  • United Kingdom

About This Software

A leading, .NET based issue and bug management platform. Easy to install, maintain and can be fully customized. Gemini can take card of your help desk operation and SLA by integrating it with Exchange, Gmail and any other email provider.


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

Good Product - Poor Documentation

Oct 06, 2015
4/5
Overall
1 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using this software for the past four years. It's great for general purpose issue and project tracking. Once set up, it's fairly easy for any end user to get the hang of it.

However, it's biggest flaw is the documentation, which is so watered down that it is worthless. They do have a few videos about how to setup, but again, these do not provide the depth or detail needed to understand it. It's this flaw that makes setup and configuration very difficult, even when you become familiar with the product. The setup of users, groups, permissions and the relationship to projects is circular and confusing. The email notification setup is just as weird. The setup is not intuitive at all. Expect to take lots of notes and write your own administrative guide as you learn how to configure it - this is what I have done. As the application administrator, you can expect to send dozens of support emails to countersoft with questions about simple things that should have been covered in the documentation. Luckily they respond within a few hours.

This would be a five star product, if the documentation was fleshed out and complete.

Top class software

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I used this product when working for a customer, who ran their helpdesk and software development in it. Easiest tool of its kind I have ever used with a super cool UI.

Runs on .NET & Doesn't Suck!

Feb 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finally a decent enterprise grade issue tracker that you can run on-premise on Windows Server.

Solved our problems!

Nov 24, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have struggled with our issue tracking before moving to Gemini. Now we have full visibility of the tasks and bugs we have and it also solved our help desk problems. Now everything is in Gemini so we don't miss any customer problem.