Who Uses This Software?

Project Managers, Developers, and Software Companies.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/year/user
  • Pricing Details
    5 user minimum
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Axosoft
  • www.axosoft.com
  • Founded 2002
  • United States

About This Software

Software with project planning, collaboration, agile bug and incident tracking capabilities. Software development teams will appreciate the ability to effortlessly manage their product backlogs, plan releases, and analyze their burndown velocity.


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

Customer portal is the competitive advantage

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: Axosoft's customer portal is the best feature that we like that other tools do not provide. Customer service is fast to respond.

AxoSoft Works

Apr 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Robust for our various and unique needs.

Cons: Setup is cumbersome. Searching globally is a bit tedious to make sure you are in the correct tab, otherwise your search is returned invalid.

Overall: Axosoft is a good software piece for project management but I believe improvements are in order. It's not so user friendly, even with the newer updates. Searching is difficult if you need to narrow down the search to a field or multiple fields. Setup is somewhat tedious as well. Otherwise, for a small company, it could be a good resource to use for PM or Dev management.

Agility that Works

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Extremely
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Pros: Clear and easy

Cons: New colour scheme

Overall: We've been using Axosoft for 3 years and it's great. We run not only software development but basically any team activity that has definable outcomes. Great tool and fairly intuitive. Loves the graphs and dashboards which make for easy reporting to senior management

Recommendations to other buyers: Do the agile university and be as pure as you can about it.

Longtime Axosoft User, love the product. Best one we've bought in years!

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I love the flexibility and the simplicity. This tool was designed as a defect tracking tool and it does that very well. The added functionality over the years have been solid additions to a nicely developed base.

Cons: The reporting tools are a bit on the weak side. It's not just that the precanned reports aren't that good, it's that building new ones requires a separate software utility. Also, a lot of my end users have issues with the combination of filtering on the left and the different record types. I've been thinking about updating our design and putting all record types on one tab with a custom "Type" flag to eliminate the needs to go back and forth, but they came out with an All Items tab, so hopefully that'll help.

Overall: I like that we can email tickets into the system. I like that I can add custom fields with custom rules to force my people to use forms a specific way. I like that we can create project folders to track what we're working on. I like the new PM functionality. I like the Workflow Steps. I like the Portal plug-in for having customers submit and view tickets. In fact I like everything. Time tracking is very powerful for employee tracking and for R&D write offs.

This is the best bang for the buck our company has got since acquiring the product in 2007.

I dislike the lost dashboard functionality from converting to the Web. The reporting isn't nearly as powerful now in my opinion. Simple dashboards are great, but we used to have lots of additional widget types that I used.

Releases/Projects. My users habitually put things in the wrong place. It requires me to go back and move things around all the time.

The Portal works but it's not a nice fancy looking interface for our customers to interface with.

We don't use the other integrations.

This is a great tool for a QA manager who knows what they want. I have this configured so that my weekly management reports are saved views. I literally can using the Snipping Tool and cut out a screenshot for all my report needs.

Recommendations to other buyers: Don't go crazy with custom fields early on. Over time we've steadily removed custom fields and gone back more towards their out of the box deployment. Our admin maintenance windows are cluttered up because of this.

Great for Agile Development

Oct 07, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very Agile-centric

Cons: The UI needs improving (filter management, reports, views). Is installed on on-premise server instead of the cloud.

Overall: We are an Agile shop and rely heavily on Axosoft (formerly OnTime) for our Sprint planning and execution. It's a great product! It makes it easy to do Sprint planning and to track process. All of our project managers use Axosoft except one, and there is a huge difference in the stand-ups where Axosoft is up on the screen versus the one project manager that uses spreadsheets. There has been some great progress made in the UI, although it still has a way to go to be fully polished (improved filter management, being on the cloud rather than installed on one of our on-premise servers).