Who Uses This Software?

ChatWork is designed for non-technical small businesses, enabling diverse teams to more easily share knowledge, exchange ideas, and work together to be successful.


Average Ratings

12 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $4.00/month/user
  • Pricing Details
    Business plan is $5 / user / month, starting at 5 users.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ChatWork
  • www.chatwork.com/
  • Founded 2004
  • Japan

About This Software

ChatWork is one of the MOST complete chat applications and has the world's BEST group collaboration features. It is also one of the BEST task managers and has the most usable mobile app with task management. The application offers unlimited chat, screen sharing, video calls, generous file sharing and multi-language support. Over 100,000 companies in 205 countries use ChatWork to collaborate and increase productivity.


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Features Checklist

Vendor has not completed this information.


Product Reviews

Chatwork Beats Email 90% of the Time

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the way Chatwork was easy to install, was immediately understandable, and enabled me to really start to talk with customers instead of exchanging messages. I don't always use Chatwork in real time. Sometimes I post a comment or a file or video or something in the middle to the conversation I'm having with someone, ask them to take a look at it, and post a comment when they're finished. It's a big help to be able to connect the file/video.etc directly to the conversation. What's cool about Chatwork too is that you can see exactly when and with whom you shared the document or whatever and, hopefully, what their reaction to it was.

Cons: I guess I'm not terribly crazy about the overall interface. I think it looks a little drab. I'd like to see them make it a little cheerier. But I like the way you can put emoticons into the conversation to make sure the recipient is reading the post in the way you intended.

Overall: We have all sorts of way to communicate available to us these days. But usually, when working with clients (I run a content-production company), I used to use email. It was easy to get to. It created a good record of conversations. It was easy to search. But... it... is... so... slow. I found out about Chatwork and started using it with one of my clients, and the entire nature of our communication changed. I guess I'd put it this way: email is a form of communication: Chatwork is a conversation. It's like texting, but you can do it from your desktop too. It does everything that email does (easy to use, get to, archive, search, etc). It just turns communication into conversation which, I think, helps me build stronger relationships with my clients. And for a freelancer, building those relationships is the key to creating long-term customers. I think email still has a place. I still use it. I just use it much less.

Recommendations to other buyers: I just think most people are so used to using email that they are reluctant to switch to a chat service like Chatwork. It's funny because we use chat all the time on our phones (SMS) but don't make the leap and use it on our desktops too. It just changes the nature of communications for the better. People should've it a try.

Vendor Response

by ChatWork on October 20, 2016

Glad to hear how often ChatWork beats email for you and your team and that you've found the product easy to use. Cheers!

Functions need to be improved

Sep 08, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Group chat

Cons: Task management

Overall: - Send message/emoticon/files ok
- I like "To", "Quote" functions
- Easy to use, clearly
- Customer support is very good

Need to improve functions:
- Review of image attachments
- Task management: need more task priority, task time constraints...

Vendor Response

by ChatWork on September 07, 2016

Our team is currently working on improving some of the features and functionality of the product you mentioned. We look forward to your feedback in the near future!

Great collaboration platform for startups

Sep 08, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: ChatWork has been a very useful and convenient platform for communicating with both internal and external customers. It's also free to invite anyone, so very cost effective ;)

It keeps a clean "Chat List" to easily organize all of your group or individual discussions, and additional features that are very helpful. It does take time to understand all of the features and applications, but definitely worth checking out, and excellent for early stage startups.

Vendor Response

by ChatWork on September 07, 2016

Thank you for the fabulous feedback! Our customers seem to like that with ChatWork, unlike many of our competitors, you can invite both internal and external colleagues, happy you find this helpful as well. Because it's feature-rich we are dedicated to trying to provide additional trainings and personalized support to get customers up and running as quickly and easily as possible.

Move your team beyond e-mail with ChatWork

Sep 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use means that that getting the team up to speed on its use didn't require extensive training.

Cons: I have been able to forget a few team members' e-mail addresses since we use the platform more.

Overall: E-mail eliminator ChatWork has enabled me and other members of my team to reduce the volume of digital correspondence that would normally be a part of one project to almost nil. In addition, tasks are easily pulled out of messages and made visible to all, meaning nothing gets lost in the ether. Overall, it's a great way to be more efficient and move beyond e-mail effectively.

Recommendations to other buyers: It's great across multiple platforms and works well in the browser window should you not want to worry about having more apps running on your teams' devices.

Vendor Response

by ChatWork on September 06, 2016

Thanks for the feedback, Matt. We hear that from other companies, too - that ChatWork either drastically reduces or eliminates email. Glad you've tried the product on our various platforms, too, and had a good experience while "on the go."

Chat App That Lightens My Inbox!

Sep 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like the ability to tag whoever I'm talking to. It saves people from getting constant notifications. I also appreciate the "task" tool.

Cons: n/a

Overall: Overall, I've had great experiences using the ChatWork app! The app is easy to use and allows my team to take simple conversations out of email and into the app where more immediate and fluid conversations can take place. With teams across the globe, ChatWork makes it easy to communicate during client calls with team member who are located in other offices --- being able to send that quick note or link can be helpful to the full team!

Recommendations to other buyers: The ChatWork team is very responsive! Whenever I have questions, they are quick to answer.

Vendor Response

by ChatWork on August 31, 2016

Happy to hear that it lightens your inbox! We hear that a lot from the customers that they prefer using ChatWork over email. Using ChatWork eliminates delays in communication with your colleagues.

Great for Team Projects

Sep 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I've found ChatWork to be a very intuitive tool that helps me communicate easily and track and complete projects more quickly.

Vendor Response

by ChatWork on August 31, 2016

Hi Michael, good to know you find Chatwork intuitive to use with your team. We're here if you have any questions!

Making Communication Easy and Fun!

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Chatwork is fun and easy to use! One obvious advantage of chatwork is that you are released from daily stressful communication using e-mail. E-mail communication is already jurassic work style.

Vendor Response

by ChatWork on August 30, 2016

We love how you describe email as "jurassic" implying that it's something back from ancient history. We believe that chat messaging is the new norm for communication at the work place and millions of businesses will start adopting tools like ChatWork for group collaboration.

Easy communication with oversea branches.

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Inviting multiple people are easily done using email adress or invitation Link, also all the files are┬┐linked to the chat room which makes my life so much easier to look for the files I need.

Overall: Working at an internationally company with employees all over the world, ChatWork┬┐s multi-language capabilities are very helpful.

Vendor Response

by ChatWork on August 26, 2016

We're glad our product helps your global teams communicate better!

Much better than I expected.

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Simplicity and ease of use, plus high security.

Cons: It does not appear to integrate with my Google calendar yet.

Overall: I gave this a try and was very impressed. It was simple to set up and use, it had all the functionality I needed, and when I had a question it was very promptly answered.

Recommendations to other buyers: Great job, keep up the improvements.

Vendor Response

by ChatWork on August 23, 2016

We're working on new product features and enhancements. Please look forward to them!

The best tool for working communication.

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: create group, task assign and send files or photo

Cons: no

Overall: we can share file or information through chatwork every easy. we can create group for communication.

Recommendations to other buyers: No

Vendor Response

by ChatWork on August 22, 2016

Thank you so much for the great review!

Great product. Simple and easy to use

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: External communication. Ease of use. Video chat

Overall: I used Chatwork for both internal and external communication. It's very easy to use. I like the fact that it can be used for external communication as well.

Vendor Response

by ChatWork on August 19, 2016

Glad you find it easy to use with everyone!

Great Collaboration Solution

Aug 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Our teams are highly distributed around the globe with people in North America to Europe and beyond. Chatwork allows our teams to work closely together on projects, share documents and work together in real time. The advantages of a global team are obvious in completing work 24x7 but only if you have a collaboration system which is easy to install, users to learn and hooks to keep everyone working on it.

Chatwork is an excellent system for any one wishing to improve productivity and accountability of a diverse work group.

Vendor Response

by ChatWork on August 19, 2016

Happy to hear it helps your team around the world collaborate!