Webdam, a Shutterstock Company

4 / 5 67 reviews

Who Uses This Software?

Webdam is for medium & enterprise marketing & creative teams. It's used across industries such as high-tech, consumer goods, higher edu, nonprofit, healthcare, tourism, manufacturing & government.


Average Ratings

67 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Webdam
  • webdam.com
  • Founded 2005
  • United States

About This Software

Workstream by Webdam is a creative project management solution that brings order to creative development. Designed for creative and marketing teams, Workstream supports adaptable processes that align your team, channel input, increase productivity, and add visibility to your creative workflows. Workstream organizes asset requests, creative briefs, reviews and approvals for better creative and faster results.


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

Learning and loving this DAM software

May 26, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: We love WebDAM's ability to organize and display our marketing team's assets. They are searchable and there are so many flexible options for downloading, sharing, and collaborating. WebDAM is more flexible to our needs than I ever expected it would be.

Cons: There is a lot to learn to make this software work for your needs, but anyone who has served as an admin for this should expect that. The Brand Portal is awesome but more difficult to implement. I wish there was a bit more support around that.

Overall: Our teams save time, energy, and frustration on a daily basis.

Much Potential but a Little Ways To Go

Apr 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Clean modern and present day looking interface. Very similar to stock websites creating a familiar environment in which to browse. Company works with many other large companies leading to new integration and features often.

Cons: The process to import large quantity of data and tagging them is a Herculean effort. Search has been a little weird as well.

Overall: I am a big fan of the User Interface and the familiarity of the platform since it is much like shutterstock in terms of dashboard. However certain features have been wonky and other features that feel like should be their out of the box may lack at times. Given time though I know the company will improve the platform dramatically.

Great Experience, Start to Finish

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We evaluated many DAM solutions and are so glad we chose WebDAM. They're incredibly responsive and down to earth people, which makes it so much easier to partner with them. The software is pretty user-friendly, and they're always adding new features. Even after we were all set up and on our way, they continued to check in and are always available to us. It wasn't a "take your money and run" scenario like you see all too often.

Vendor Response

by Webdam on April 17, 2017

Appreciate the review Haley! The feeling¿s mutual. We¿re happy to be partners with you!

Webdam Life

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use. It works well. Company is open to suggestions for improvement.

Cons: Lack of folder functionality...not being able to email, download, upload or have folders populate a search.

Overall: Webdam was chosen to be our DAM system because of the ease of use and affordable pricing. The task of migration was a bit tricky. We hired an outside company to transfer assets from MediaBin to Webdam. Transferring metadata and some of file types were a bit challenging. We just about have all of those issues solved. We rolled out our training of Webdam to employees and vendors. The system has been well received and folks are using it and love how smooth it is. Uploading assets is a breeze, drag and drop...voila! Very easy to add metadata and organize the folder structure. Overall, Webdam is an amazing DAM system!!

Recommendations to other buyers: Keep evolving it. It is a great product.

Vendor Response

by Webdam on April 17, 2017

Glad to hear your team was able to easily adopt Webdam! Increased folder functionality is a feature that¿s high on our radar. In the meantime, while lightboxes aren¿t the same as folders, they are great for batch actions like emailing, downloading, etc.

Highly versatile interface and GREAT product!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Versatility, all the main features we need

Cons: It isn't COMPLETELY customizable yet, but it is on the roadmap so that isn't even really a valid "con" - I had to search for one, because I love this platform and this vendor.

Overall: We have pushed BrandConnect "to the limit" a few times, and have experienced nothing but positive customer service and a "what can we do to make this happen?" attitude from the WebDAM team. They continue to evolve the interface so that it is becoming a fully-customizable portal, which is adaptable for different client needs. Dynamic Templates are the perfect way to allow users to customize marketing collateral, while still maintaining the approved messaging and Brand attributes we need, as well as Legal and regulatory requirements. Users have easy, organized access to all approved materials, and can customize and download from anywhere at any time - on their schedules! This has been a game-changer for us as a marketing tool and I look forward to leveraging all the enhancements they have on this year's roadmap. I gave it 4 instead of 5 stars for features only because these have not yet been released but the fact that they are working on the updates and that this product will soon surpass all our expectations is AWESOME!

Vendor Response

by Webdam on April 17, 2017

Thanks for your detailed review Jenn. Great to hear we¿ve been a game-changer for your team! We definitely have some awesome features and products launching this year, we hope they exceed your expectations.

Making the most of Webdam

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Brand Connect, Ease of editing

Cons: Search function - seems very old school

Overall: I've been working with Webdam for the past 6 months and have received great customer service from Chris Marshall. In those 6 months, our organization activated our Brand Connect site and Chris was very helpful in making that happen. The ease of editing at the parent folder level is great. The only issue that I've experienced has been when I submit tickets that are never answered.

Vendor Response

by Webdam on April 17, 2017

Thanks for recognizing our CSM, Chris! Glad you¿re enjoying working with him as well as Brand Connect. Apologies for the unanswered tickets, we try to get to all tickets in a timely manner. If this happens in the future, please don¿t hesitate to escalate your issue to your CSM so we can get it resolved quickly. Additionally our help site, www.damsuccess.com, may be useful also.

Easy place-it, easy find-it.

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Drag and drop to upload assets

Cons: The light box is cumbersome. The assets needs to stay in there until they are downloaded from the people we share with but WebDam wont alert us when the files are actually downloaded by the end user.

Overall: WebDam is very friendly user. We have a multitude of users from various groups with different needs and capabilities. WebDam allows us to put security in place so we do not share our intellectual properties with just everyone.

Vendor Response

by Webdam on April 17, 2017

Thanks Brigitte! Glad to see Webdam is helping you keep your content secure. Regarding your feedback on lightboxes, have you tried watching those particular assets or checking the download reports? If neither accommodate to your workflows, contact your CSM for additional help.

WebDam - Leo Burnett

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: ease of use. very intuitive

Cons: some items are a little counter intuitive - i.e. checkmark instead of an x on the lightbox.
each bar is fixed

Overall: From the set up to the support after the installation the process has been made very easy by the WebDam team - Christi and Scott.
The site was put up in record time which was a big help converting over from the previous system.

Recommendations to other buyers: overall - very happy

DAM for CustomInk Artists

Sep 22, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WebDAM is helping the artists here at CustomInk grow our process significantly by removing cumbersome, cobbled-together software solutions that we've relied on for far too long. We are finally able to quickly and easily access nearly a decade's worth of archived assets. It makes it even easier for our artists to WOW our customers, which is a huge win for CustomInk.

Review of Web DAM Service

Sep 18, 2013
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: My name is Maribel Dato and I work with American Media, Inc.
We recently signed up with Web DAM to create a full e-commerce website solution to our syndication and licensing needs, so in other words, this site helps other clients that are typically business media to license or purchase rights to our content through the site that Web DAM solutions has created for us.

Overall the experience has been very good. We had the website up and running within 7 weeks which is what we expected as a development time. Our customer success rep has done a stellar job in assisting us with setting the account properly. One of the pros to having our website developed by the web DAM team is that we not only got the training from our account success manager but we also got videos and other interactive tools to learn the site systems.

The only issues I've experienced are that when specific functionality questions or issues have come up, I don't always get an answer within the same day and sometimes I need to wait for the next upgrade of the Web DAM system or rollover in order for it to be fixed, which is not as practical as we'd wish when it comes to doing business with our own clients with the website.

I hope to see many improvements from your services and in general we are very satisfied as customers with our new DAM site.

Great for streamlining processes and growing digital archives

Sep 18, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: More than just a technology or product, WebDAM and it's various support resources really helped us think through our internal digital asset management uses and operating procedures. We've been able to streamline and better structure internal tasks while setting up a manageable and sustainable process. As a large and dynamic organization, it's been a great way to centralize our photos and better serve our colleagues, partners and customers - who all have various needs for sharing and using digital content. We really want to be able to take advantage of WebDAM's full range of features and expand our digital archives - we know we've only just scratched the surface.

WebDam usage for the past 3 years

Sep 18, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WebDam has been a godsend for Lawrence Berkeley Nat'l Lab, assisting us into getting our Science images distributed worldwide. Classic example is aI get an e-mail from WIRED magazine Editorial offices in London, when they discovered my photo of the anti-neutrino detector at Daya Bay, China on WebDam and expressed a desire to run the photo as a 2 page spread in their next issue. Well after the issue came out, we then proceeded to get requests worldwide for that photo which eventually ran in over 50 publications worldwide.
Overall, WerbDam has run very efficiently for us. Whenever there is a glitch or an issue that may arise, the WebDam team is fast to respond and the problem is resolved quickly.
I use Lightboxes all the time to send collections to various clients and have had nothing but praise from users of WebDam. There are many here at the Lab who feel that the money spent on the WebDam product was one of the best investments the Lab has ever made.
Couldn't be more pleased with the product.

Excellent DAM system

Sep 18, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Been using WebDAM for a couple of years now and love it. Helped us consolidate our product and beauty photography and other marketing assets into a single place and saved a ton of money and time. Previously, we had multiple agencies and marketing staff across multiple global business units continually looking for photos. Agency requests were expensive and time consuming, often for the same images. Now everyone can get to the same repository for the latest product and beauty shots. No more need for multiple copies all over the organization and we can see at a glance all the latest photos. Great search engine too.

Pros:
Very cost effective and scalable. Easy to use interface on both front end and back end, powerful meta tagging and search. Like the ability to set up permissions and give discrete access to certain assets for different groups and users. Also ability to download smaller size JPGs from high res source images. Company is actively improving their system and recent changes are making it easier to use and more powerful.

Cons:
Began as an image management tool so the workflow is still geared toward images. Not using it for managing all our digital source files (i.e. InDesign source with links). We are beginning to put video files in our WebDAM system, but there's still some work to be done on video management.

Not really a pro or con, but setting up all the proper meta data is a major task if you haven't already done so. But once you do get all your tagging and taxonomy in place, the system gets even more powerful.

Useful tool

Sep 18, 2013
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: We purchased webdam to store and help find the articles, design documents, assignments and presentations that comprise our curriculum. While it can do that, I wish that the ui was more intuitive. One major issue is its inability to preview Word docs. Another is the restriction on length of item name that can be displayed.

Good experience

Sep 18, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The user interface is intuitive and it's easy to locate assets with the search system. It would be ideal to be able to edit keywords, metadata, etc. at the time of upload. Hopefully this is something we'll see in the future.

Great service!

Sep 13, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a great website. I love what they do for us.

Quick DAM Review

Sep 13, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been pleased thus far with the services that WebDAM Solutions has provided to our Department.

We would like to see more top goals for the company to be placed on the front page somewhere. We would like to understand what are the company's upcoming goals with BETA program, working areas, etc.

We would also like to participate/attend events that have other WebDAM customers to see how they are utilizing your services/product.

JSU

Sep 12, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Fantastic features
Platform agnostic
Amazing customer service
Powerful
Customizable and Scalable
Constantly being improved
Reduces my job stress!

Cons:
Latest release has a couple of bugs that are quite frustrating.

Overall Impression:
We moved to WebDAM several years ago after trying a handful of other options for managing our digital photo database, from in-house software and hardware (servers) to various other companies offering similar services, and I only wish I'd have known about WebDAM first... would have saved us thousands of dollars, hundreds of man-hours and unmeasurable amounts of frustration. The service is feature-rich, the customer service is second to none. It's not cheap, but I long ago discovered that you almost always get what you pay for, and you get a lot with WebDAM. Highly recommended.

Great tool

Sep 12, 2013
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The recent upgrade really helped usability, and a modern look. It makes using the tool more efficient overall, and more intuitive for new users. I would hope you're continuing on that path, as there is still a certain learning curve for contributors, which I believe could be flattened further. Can't wait for the next upgrades! Thanks for making our asset management easier.

Great Resource!

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: WebDAM has been a great asset for our campus. It is a great resource for our communications team and the campus in general. The functionality is great. It is easy to search. I haven't had to deal with customer service, but from what I have heard, they are very responsive. Thank you

I love WebDAM!

Sep 11, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I think your overall product rocks. I think it loads a little slow, and search isn't as smart as it should be, but overall I enjoy using it.

Very Happy

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've only been using WebDAM for a short time, but I'm very happy with it so far. It's very easy to use and takes the stress out of photo hunting.

Amanda's WebDAM review

Sep 11, 2013
4/5
Overall
4 / 5
Ease of Use

Comments: Pros - much better interface than the previous version
Easy to upload multiple photos

Cons - The "Asset Processing" icon shows up for quite awhile after photos have been uploaded. Sometimes I have to wait until the next day to actually see the photo.
Lately I have been having no issue uploading in the morning hours (8-11am) but in the afternoon the website tends to grind to a halt and I am unable to load pages or they take 5 minutes to load. This concerns me because when we open this up to others to browse and look for photos, I think they will be discouraged at the slow loading time.

Solutions Architect

Sep 11, 2013
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: WebDAM has some great new features that they have begun to offer and it appears the product is going in the right direction. Here are some suggests for improvement: The user interface should be more dynamic and have more options for branding. Perhaps offering different branding options and templates, or page layouts. It would be nice to see some integration with WebDAM with other portal environments. I would love to embed the webdam library inside of our SharePoint Intranet environment. This should appear seamless to the end user. Also, providing integration with 3rd party security authorities, directory services like LDAP and AD should be on the road map as well. Also an ability to verify a registered user is human i.e. captcha would alleviate some the burden on us to verify the legitimacy of a user request. While the Admin interface is getting better, there are still bugs with different browsers. Overall WebDAM is on the right track we are intrigued to see where the company goes in the next year.

Vendor Response

by Webdam on September 11, 2013

Hi Robert, Thanks for the feedback, many of the features you mentioned are available for our users. The last release has a built in CMS editor that you can use to create and customize new pages in your WebDAM. We have a REST API that will allow you to integrate with any other business applications your organization uses. Many other WebDAM customers currently utilize our LDAP integration. You can contact your customer success manager for more information about these features. We are also releasing a new branded login experience in the upcoming release, along with more features and enhancements. Be sure to join us during the new release webinar on Oct 3rd. Register here: https://www4.gotomeeting.com/register/647071071 Looking forward to seeing you there!

Room for improvement

Sep 11, 2013
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: WebDAM has a generally appealing look with a pretty simple interface. The beginning sales experience was incredible, however, we have been let down on the technical and customer service side of business. Hopefully all sectors of the company will learn from the performance of the sales team.

WebDAM Rocks

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WebDAM is the easiest image library we've ever had. It's completely intuitive, it lets you see really good views of each photo before you make selections, and I love all the extras, like the lightbox and the email options, as well as the photo-sizing selections.

A valuable resource

Sep 11, 2013
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Having my campus's collection of photos hosted by WebDAM means I can get access to them at anytime from any device.

Additionally, I can have clients find the photos they want in a streamlined way.

WebDAM kudos!

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: WebDam has proven to be a good resource for our department and campus. I work in communications at UC Merced and we've been using WebDAM for more than a year. Before we had this product, a co-worker managed our image library. She (and others in the department) handled many requests for pictures from our campus's units and it was time consuming.

Now, with access to WebDAM, our clients can browse the image library themselves and download what they need. It saves our department an enormous amount of time and it's very user friendly. Also, by providing this resource, it helps ensure that our campus's units have access to quality photography, graphics and images in promoting our university.

I don't really have any "cons" about WebDAM. Recently, I experienced a glitch in that I couldn't access a password-protected folder that I should have had access to but the problem was resolved the same day. So, overall, I give kudos to WebDAM.

Better than I could have imagined!

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used WebDAM over the last 12 month and it has worked like a dream. We are able to manage thousands of assets between our team that all work remotely. No lag time and very easy to use.

Steve

UNK WebDam review

Sep 11, 2013
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The system is very easy to use. Loading images and setting key terms is very straight forward. The only thing that may need tweaked is the term lightbox. We tell people to create a lightbox and send the lightbox to us but I don't think people know what that means. The lightbox is more of a kart or shopping kart. I would think about adjusting that term.

WebDAM

Sep 11, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The beta version is a great improvement over the old version.

UC Merced loves WebDAM

Sep 11, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WebDAM has made it possible to share our photos with our campus community for all their projects and websites that promote our great university.

It's user-friendly interface has made it possible to expand our internal client base easily, and keep our most current and useful assets "out there" for use.

WebDAM review

Aug 29, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Love the clean, simple interface.

Especially like the multiple Search options whereby you can even search upon image orientation, size and resolution.

Would not hesitate to recommend WebDAM to any interested parties.

WebDAM has saved us

Jul 09, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: WebDAM has been one of those resources that I cannot believe we ever functioned without. Is it perfect? No, but all the needs that we required when we were looking for a DAM have been met and every time we would prefer some feature change or be fixed, the support team either finds a solution or adds that need to their list of features that they add to improved versions. The customer service is incredibly supportive and helpful; even when I know my requests are either due to user error or absolutely ridiculous.

Perfect for those with OCD!

Jun 13, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Clean, neat, user-friendly, organized, efficient.

Cons: None.....works perfectly.

Overall: This product is perfect for those of us with OCD. It's clean, neat, and user friendly. Allows you to keep your 50K plus photos organized without the need for other tools. Glad we have it!

Product review

Jan 03, 2012
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy set up and on boarding b/c no hardware or software required. Great use of cloud computing technology. Good access speed and up time for international teams.

Cons: Speed, within the first couple of months of implementation I heard from several users that the system was sometimes slow and hanged while uploading assets. This lead to slow/poor adoption as first time users encountered hiccups while uploading and gave up on the system.

Overall: Good product overall. Needs more features and robustness for enterprise use cases but glad to know that the product team is always actively working on new releases. Recommend gathering active feedback from users for new features.

I don't know

Dec 29, 2011
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: - Keywords and metadata woks well
- Being able to preview the files before download is pretty cool

Cons: We can't:
- view Zip files
- set related assets
- run reports with metadata and keywords
- run reports with most common keywords used
- set an email work flow
- Set a cc email address for download request
- sent emails to a distribution list
- View videos has size limitations

Overall: I don't have any, just that follow up in any feature request. Every customer has different needs.

WebDAM Rocks!

Dec 28, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Amazing search capabilities, via the keywords options; allows for easy access to clients/vendors/designers

Cons: Adding keywords to hundreds of photos as posed the largest con to our service, however, of course this step is essential to establishing the rich search capabilities we love so much about WebDAM

Overall: We were looking for an online photo archive solution for our thousands of event and marketing photos. WebDAM has given us that, and so much more with the rich cataloging and search options available through their website. Bravo!

WebDam - Easy and Affordable

Dec 27, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Webdam is easy to use, very affordable and the support has been great.

Cons: Would be nice to have more than one image size for public access and the ability to mouse or pop-up a larger version of the image while browsing.

Overall: I would recommned WebDam to any small to medium size business to house their design assests.

USC-Dennis

Dec 25, 2011
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: Very useful for the university. Easy to use and download photos, and search functions are straightforward.

Cons: Haven't tried too many fancy features. Seems like there are some limitations, such as creating statistical reports by categories. Like doing a report that shows how many times a particular image has been downloaded. Or having reports that show data within a specified time period.

Overall: I think WebDAM is a very useful tool for any company that owns electronic assets, especially photos. Our experience with WebDAM has been a positive one.

Vendor Response

by Webdam on July 09, 2013

Thank you for the feedback. We have incorporated your reporting suggestions within our latest release. Go check out the new Analytics & Reporting dashboard!!! Hope you like it.

outstanding

Dec 23, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: meets our needs to share photo assets with the entire college community

Cons: we have no cons

Overall: Serve are need well

Review by Angie tabor

Dec 22, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Intuitive once the approach is understood
The customer service is outstanding. Jody was very patient through our selection process & Leigh Ann has been wonderful. She is always very responsive to our questions & requests. Her patience is also commendable.

Cons: Guest users can't use the lightbox feature
Still feel like we don't have a good grasp on the best process for assigning metadata to thousands of images, therefore we don't use much & aren't getting the full benefit of WebDAM

Overall: Continue to listen & respond to your customers. You're doing a great job.

Director of University Relations and Marketing

Dec 22, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: WebDAM has the capacity to house all our photos.

Cons: There are no cons.

Overall: WedDAM meets all our needs.

A welcome addition

Dec 21, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are finding webdam to be very user-friendly. I was able to start using it almost immediately.

Cons: None so far.

Overall: We are happy with the product and it really saves time.

Simple yet Elegant

Dec 21, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: It was a breeze uploading the files to the site and the post-sales customer support has been excellent. In short, the whole process of acquiring and implementing the application was painless.

Cons: I understand that the templates for look and feel of the landing page are limited. This restricts creativity from a client's perspective.

Overall: WebDAM is an excellent option for organizations to centralize their digital assets quickly and securely. Even better - their customer service and response to questions is outstanding.

WebDAM for Root Capital

Dec 21, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: WebDAM has greatly increased the ease with which we catalog and use images associated with our work in many ways
- Vast storage space which reduces the need for filtration of images
- Well organized folder system with activation options
- Metadata allows us to catalog information along with every image for story development purposes
- Different download sizes for web or print purposes
- Lightbox system allows us to share images easily for internal and external purposes.
- WebDAM's versatility also allows us to store design files and collateral files for downloading by staff members.
- AMAZING customer service! Prompt responses on service calls and high quality and regularly scheduled webinars.

Cons: The only con I think of with the current version of the software (that we purchased) is that it does not have an inbuilt media player to play video files. I have been informed that this is something that can be incorporated into the package.

Overall: WebDAM has been extremely effective in cataloging our vast library of images and even more effective in terms of the ease with which we can extract those images and the data associated with them such as names, dates, locations, industries etc which we use a lot in our storytelling function. The customer service has been nothing less than fantastic. So thank you for this highly recommendable product!

Great product, excellent people!

Dec 21, 2011
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: WebDAM is an excellent product with a lot of potential. It is powerful, robust and configurable for most any set of circumstances in which it is used. Your support and customer service staff are absolutely wonderful! The webinars I've attended have been excellent and pertinent. Managing user access to specific folders/assets based on group membership is a fantastic custom option. This system has everything we were looking for in a Digital Asset Management system.

Cons: Parts of the interface are cumbersome. Sometimes it's too many clicks from here to there, sometimes it's just not easy to find the function: in training I've conducted thus far, I have had 3 people ask "How do I move files around? Can I drag and drop?" Managing users (folders maybe?), editing metadata on assets, viewing folder and asset data could all stand some improvement, but the functionality remains.
We've been experiencing some odd locking up issues as well. This seems to be related to the auto-logout function (it would be nice if the local administrator could set that auto-logout length of time). When it locks up, only restarting the browser returns functionality. **Have experienced this in Safari & Firefox on Mac OS

Overall: This is a DAM excellent product and is supported by a fantastic, responsive DAM staff. I highly recommend working with the folks at WebDAM for anyone interested in sustainably managing, or wanting to improve access to, their collection of digital materials!

P.S. a small note about (webdam)/admin/keywords.php:
"A keyword list enforces consistently throughout your asset library. By using a keyword list, your administrators will be presented with the list to choice from when adding keywords from the Edit Captions page. If you had previously uploaded a keyword list, you will have the option to append your new keywords or replace the previous list.(Seperate keywords and phrases by comma and/or a newline)"

*consistently = consistency
*choice = choose
*Seperate = Separate
*newline = new line

Berkeley Lab WebDam

Dec 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: easy to search using keywords, lightbox feature is a great way to send collections of photos to other users, admin features to edit metadata are easy to use. database is easy to use for even the most novice person, so don't have to hold people's hands too much - just give them the url and they can search on their own.

Cons: would like to see larger thumbnails, especially larger images on the individual asset pages.

Overall: other than seeing the images larger, it is a well thought out, user friendly database.

Easy to Use and Great Customer Support

Dec 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: After reviewing several options, WebDAM was the most powerful and easy-to-use solution.

I was actually a bit surprised on how fast and smooth the implementation was. It helped that their great customer service stayed by my side the whole way. They are still very helpful. Overall, it is a wonderful tool for managing marketing files and I now understand why all the buzz around "cloud computing" solutions. Thanks for allowing us to work more efficiently.

Cons: Would like to see more training videos, so I could pass them to others.

Overall: I recommend WebDAM. The company seems to really care about their customers, which in my experience, is rare for enterprise-level solution companies.

DAMit they're good!

Dec 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: WebDAM has really improved my overall work life. I work in the marketing department for the largest motorcycle travel company in the world, we are CONSTANTLY sending photos and large scale graphic files to designers, tour operators, travel agents and other affiliates. It used to be a massive struggle to send high resolution images and graphic files. Thanks to WebDAM, I no longer struggle to send multiple large scale files to multiple senders.

In addition, WebDAM's search and tagging capabilities allow other people to search for photos they're looking for, so I save time searching and trying to read the mind of other people.

Amazing system.

Cons: When emailing a download invite, the email sometimes takes several minutes to arrive and I'd like the download invite link to be available for longer than 48 hours.

Overall: Overall, this system has been a god send for me and I'm eternally grateful.

Webdam review

Dec 20, 2011
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: The system allows us to have a library of our photos.

Cons: It is difficult to properly categorize images ourselves.

Overall: Would recommend if you have staff who can properly categorize images.

WebDAM Feedback

Dec 20, 2011
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Easy to get started.
Fairly easy for viewers to navigate.

Cons: Some incompatibility issues between browsers when uploading files.

Overall: Need further enhancements on the video capabilities.

WebDAM Review

Dec 20, 2011
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: WebDAM overall has greatly improved internal productivity by expanding our image storage and sharing capabilities. Our organization and overall asset management has also improved. The customizable users accounts have allowed flexibility in expanding our users to international field offices. The FTP transfer function facilitates large image transfers from users and photographers all over the world.

Cons: There are some limitations in the back-end/Admin mode with image organization and management. More flexibility in ordering and re-ordering assets and folders, including moving assets as well as ease of batch tagging/captioning. It would also be nice to be able to sort and re-sort images in various ways on the front and back end--for example being able to view the entire database in chronological order as opposed to only one folder at a time. The front end date range search capability also doesn't seem to function properly. Also, being able to rate images and sort based on best favorites is desirable. Also, having more flexibility with watermarking (ie. having the ability to watermark certain images at certain times as opposed to a global setting.

Overall: Overall I would and do highly recommend WebDAM.

just getting started

Dec 20, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: the short time i have been using webdam, it seems easy to navigate thru, it does take some time and work flow set up.

Cons: this was turned over to an IT person so i cant comment

Overall: I would recommend this product to any university, but be aware it does take some time and you need to know the direction you want to go with it.

WebDAM fits our needs as a university

Dec 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The WebDAM Digital Asset Management system really fills our needs at The University of Texas at Dallas.

We have over 300 users in the system and 90,000+ images in over 1,400 folders in our WebDAM.

It allows us to tightly control who has access to which assets, who can download, who can add assets to the system and documentation when someone downloads assets.

There are even controls that let you password protect certain areas for access control even better.

The search is great for finding assets and the input controls when adding assets lets you build a better search into the system.

Cons: The only thing I would change is to make the folder/album names themselves searchable. This would make the search perfect.

Overall: This product is great for organizations that have been struggling for a professional grade system to handle digital assets. We mostly use it for image files, but it can handle more file types we have not even explored.

The support staff is always very responsive to our needs and friendly.

Good product, could be even better

Dec 16, 2011
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: It's very important for us for our end-users to find the database easy to use, as our potential audience is around 80,000. For the most part, users seem to find WebDAM easy to use.

Administering, uploading photos and making simple changes are fairly easy to handle, although there are some situations where we do need help from WebDAM to figure out.

The emails and blog are helpful for users to get to know the product better.

Cons: - The single biggest feature problem that affects users, is that we aren't able to custom edit the email that goes out to users after they register. We aren't able to tell them their account will be not activated immediately -- and when you're in the business of providing assets, customers are generally in a panicked state of needing them.
- We had a lot of trouble setting up permissions for different groups to view or not view folders that required extended tech support with WebDAM. Because the process of doing this is not intuitive, it is hard to share this information with other administrators here.
- I would say that none of the feature suggestions we've send along have yet been implemented. So I do wonder what better, more important features other users of your product are sending that catch your eye.

Overall: We are generally happy with the product solution and feel it is better than the other ones we evaluated during the review phase. When customers make feature suggestions you should try to find out what scenario is taking place that makes these ideas so needed. Understanding your customers' workflows can be quite revealing.

Our use is unconventional but WebDAM delivers!

Dec 16, 2011
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: There are many rich features such as sending files directly to a printer, emailing source files and other things that save us so much time. The levels available for user control is un-matched. Also, our account representative could teach a few others a thing or two about great customer service! If there is an issue (which is rare) or we're not sure how to do something we simply ask and always get an extremely fast response which is great for how quick this move in our corporate environment.

Cons: It certainly takes time to learn how to use the Admin section of the site. The user controls are very extensive and can be confusing. This is the only "con" if that's what you can call it. All new systems require a level of learning & WebDAM is always there to help.

Overall: I highly recommend WebDAM. We have been told that we use the system unlike any other customer which is a huge testament to how flexible their system is. They are certainly reliable in many aspects. Their systems are dependable, their customer service is knowledgeable and there is NOT another digital asset manager out there like this!

Satisfaction with MarquetteImages.com backed - WebDam

Dec 16, 2011
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Ease of use, clean, fast, nice to have a store when we can use it. Support is very helpful. Though it is more basically its functionality is great.

Cons: That I cant integrate it with our other website as well as I would like or have buy now buttons on different website that would link to MarquetteImages.com. Not as integrated as I would hope.

Not too many issues with the store but i wish that it was easier to work with the printers if we have problems. I wish it wasn't separate from web dam support.

Wish your live training seminars were not just on Thursdays. I know you have taped them but it would be great to be apart of the live meetings as well.

Overall: Recommend highly

New User Comments

Dec 16, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Although we are just getting started, we found the FTP straight forward and easy to setup; we are anxious to setup our folder structure, define metadata fields and begin uploading assets.

Cons: As we are new to the system, we haven't had an opportunity to identify any cons.

Overall: We did extensive research as part of our DAM selection process and still feel that we made a great choice.

Have had a great experience with WebDAM

Dec 16, 2011
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Pros: Such a great product - we have been really happy with it. It provides a great service for our campus and all the users are very happy with it.

Whenever I email with a question or issue, I get a quick response.

Cons: At one time, I was receiving slow customer service, but that seems to have been rectified. Lately, it has been great.

Overall: I would definitely recommend WebDAM.

Great Prodcut

Dec 16, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: My favorite feature is allow folks to view the images and then they can request an image and I can approve or deny.

Cons: I have some issues with the uploading features but I think it is a problem with our IS restrictions. I'm working on it.

Overall: I would highly recommend this product.

Solid Product, Good Price

Apr 20, 2011
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: We reviewed a handful of online digital asset management tools on behalf of one of our clients (a destination management organization).

Out of a short list of approx 5 different options, we selected webDAM. The system was fairly easy to implement.

Highlights:
* able to tailor graphics around existing structure
* fast set up time from webDAM team
* detailed training sessions (webinar style)
* some customization available (additional budget required)
* afforable

Cons: Back end interface is a bit arduous - it's easy to use, but takes a little time to figure out where things are.

Overall: Based on what they promise (and actually deliver!!), they have proven themselves to be the best value out of the systems we evaluated.

An amazing product for our needs

Apr 07, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Uptime is great, user ease is fantastic. Admin php is simple, powerful, flexible. Adaptability to different users's needs is very high. FTP is super fast. Customer support is simply excellent.

Cons: Video is not supported without purchase of one-time $2400 media module. Some cross-browser issues (uploads via drag-n-drop in Firefox on a Mac).

Overall: Ease of use and flexibility to accommodate many different needs within the one DAM is the reason to buy. If you need a DAM, get this one.

Excellent product, excellent service

Sep 01, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: We are very pleased with the product and the service. We rarely have any issues, and when we do, WebDAM staff are quick to respond. This was a primary concern before we subscribed, given that WebDAM is on the west coast of the U.S. and we are on the east coast of Canada.

Using WebDAM relieved a huge bottleneck in the timely flow of images back and forth between us, our internal clients, and our external design teams.

Cons: Sometimes (rarely), files don't seem to process properly.

Overall: I highly recommend this product. Although we don't use all of the available features, we are very pleased.

WebDAM at JSU

Feb 26, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great people in sales and support. Very fast response times to emails. Easily customized. Admin tools are well designed. Easy to get images uploaded and managed. Users love the powerful search tools. Much more convenient than managing database in-house with servers, software, maintenance, etc., something I did for a couple of years. Works great with Mac or PC.

Cons: Pricey, but well worth the cost. Other storage-only solutions are available at much cheaper costs, but nothing that offers a true data management solution with security of off-site storage and web based access like WebDAM. Everyone here considers it money well spent.

Overall: Highly recommended. Great people to deal with, responsive to customer needs and appear to be constantly working to improve the product.

Spitfire Photo Review

Feb 25, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Simple to use. Always seems to be available with little or no down time. Uploads and downloads always move pretty quickly. Customer service is always responsive with answers - usually making it pretty simple to understand. When we have had slow performance or any other issues like that, seems to be resolved pretty quickly.

Cons: Almost too many features for the common user. I'm sure there are more efficient ways to use the system, but haven't taken the time to learn more. Not much in the way of training/introduction once the site launched. Probably a better way to design the interface, but considering we've gotten used to it, seems good enough.

Overall: Would (and have) highly recommend the system.