Who Uses This Software?

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.


Average Ratings

164 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smartsheet.com
  • www.smartsheet.com
  • Founded 2006
  • United States

About This Software

Smartsheet is an online project management & task collaboration tool that is redefining how teams work. Its easy to use spreadsheet-like interface, coupled with file sharing, Gantt charts, card view and work automation features have helped it quickly grow into a favorite business app for productivity. *2015 Google Marketplace App of the Year *2015 Microsoft O365 App of the Year *Gartner Cool Vendor 2015 - Project & Portfolio Management *Best Business App of 2014 - Evernote Platform Awards


Features Checklist

  • Budget Management
  • Bug Tracking
  • Collaboration
  • File Sharing
  • Gantt Charts
  • Idea Management
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

Product Reviews

Smartsheet helps keep me organized and on task

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: The integration with Outlook so I can upload a task received in an email so information is all in one place and I can set alerts so I don't miss a deadline.

Cons: Sometimes some of the features are difficult to understand.

Overall: I have been using Smartsheets for a couple of years. We have been able to embed price sheets for online website that are dynamically updated; use sheets to collect RSVP for events and have the totals linked to a sheet that totals and sends alerts to several people for follow up. The feature of linking to Outlook makes it so easy to add a task to a sheet without ever having to leave Outlook. New features are released often and keep improving the product. I would highly recommend Smartsheet.

Recommendations to other buyers: Sign up for their webinars or watch the videos to learn all of the new features when released. Also take time to look at templates for ways to use the sheets in your industry.

Great collaboration tool

Apr 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Great for collaboration

Cons: Information can be tampered with

Overall: Smartsheet is great for group collaboration especially when there is distance between people. The only downside is that someone could tamper with a document and the wrong information could be relayed to the group.

Nice PM tool

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We use this for almost all of our projects - creating and sharing sheets is very easy. Common templates are provided and easy to follow; can be very detailed if you'd like. Tab view is also easy to read and intuitive.

Great software for project schedules

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The project sheet template with predecessors, duration calculation, and Gantt view. Also the collaborative features and ability for non-licensed users to collaborate

Cons: You cannot put more than one resource in the assigned to cells.

Overall: We use this product as an alternative to Microsoft Project for more junior project managers. The Project Sheet template offers automation through dependency and duration settings, without the complication of resource calculations. The best part is the collaborative features and the ability for non-licensed users to participate as collaborators.

Recommendations to other buyers: Great for PMs who don't like the complication of MS Project. However, be prepared that to live without the resource calculations for individual tasks.

SmartSheet rocks!

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use for all levels of staff, yet sophisticated enough to track large projects.

Overall: I selected this software as we needed a solution that would be easy to implement with all level of staff. The interface is very easy to use and we have seen adoption of this software increase. Staff often share their experience with co-workers and we have increased our discipline with timelines and deliverables.

Very helpful

Feb 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We had a project with many people contributing and this has helped us to keep track of things very well.

positive first experience

Feb 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: My first experience with Smartsheet, and it is positive. We are currently using it for a large project and it has been well received by our client. Both us and them continue to find more ways to make use of the functionality.

A more useable version of Office 365

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We love using SmartSheet to share spreadsheets for both inter-office use and with clients. SmartSheet makes it easy for multiple people to view and update without mistakes along the way.

Excel on steroids!

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Features, Ease of Use

Overall: The more I use Smartsheet the less I rely on excel. Not only does this give you better collaboration and reporting power, but the actual spreadsheets are more functional, with features such as multi-layer cell rows for subhierarchies. Love it!

Web app spreadsheets and planning

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use. Intuitive

Overall: We use this for collaborative project planning and resource planning, vacation booking - anything where you need to allow everyone to edit the same documents. It works well as an informal tool for a small company

SmartSheet is a smart choice!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Utilized SmartSheet in a recent project and there is nothing this software has not been able to accomplish for us. Easy to collaborate, ease of use of the actual software makes it a win in my book. There have been no cons so far, so recommended to try!

Useful tool for process management

Jan 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My team uses smartsheet to manage our course construction process (for building online educational courses). The process is very detailed and requires many handoffs. Smartsheet is able to help us manage that and make it less chaotic. On the user end, it is nice to be able to see my current projects and where they are in the construction process, and I only see the fields that pertain to me. On the admin end, it is a bit overwhelming. I'm glad I'm not in charge of maintaining the database. The User Interface is decent. I've seen more attractive ones, but this one works just fine. My biggest peeve is that it doesn't autosave. If I forget to save the changes I've made and then close the tab, all my changes are lost. It warns you when you try to navigate away from the page, but there is nothing in place to prevent you from closing the tab prior to saving changes. Other than that, it seems to be working well for us.

Fantastic Way to Collaborate

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Comments: It should be noted that I haven't yet fully explored all the features and functionality that SmartSheet offers but it's a fantastic resource which allows us to collaborate. As a company with nearly 500 employees across the country, Smartsheet allows us to monitor project progress or track milestones or share resources across geographic divides. We use Smartsheet across at least ten departments to share information. Specifically, I've used it to post PDF copies of invoices we receive from our HR vendors so that our Accounting team (mostly based in another state) are able to reconcile the bank account. It certainly saves a lot of email/scanning headaches and deadline chaos. Additionally, our Applicants are routed through Smartsheet and the whole HR team can review at a glance where individuals are in the hiring process, access paperwork, etc. and then Payroll and Benefits can each sign-off on their respective roles within the process of getting the new hire on-boarded. It's a fantastic tool in a virtual world that really facilitates collaboration. Highly recommended!

Fan of Smartsheet

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use.

Cons: It was hard to get everyone on board. Some of us really embraced the new system, while others found it challenging. We scheduled a large office training for everyone, but the customer service agent really confused us and seemed distracted.

Overall: We began using Smartsheet at my job to make communication between remote employees and office employees smoother. We found lots of ways to incorporate Smartsheet into our everyday routine, and it proved to be very helpful.

Data, Product Management, and More

Jan 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Reporting features.

Cons: Collaboration. Updates have to saved consistently and users cannot see updates in real time.

Overall: Smart Sheets is a phenomenal tool for business management, reporting, dashboard data views and more. We have been using Smartsheets for managing course construction, and project management with our e-learning design department for some time. It's integration with Google Apps and its multiple methods of collaboration and reporting are essential for product development. The cost is steep, but the benefits are high.

Recommendations to other buyers: Good tool, but a little expensive.

Easy to use

Jan 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the interface. It is easy to use and managing users with or without licenses are easy.

Cons: I have to say there isn't anything I don't like about the software. It does what we need it to do.

Overall: This software is much easier to use than others I have experience with. It feels like excel on steroids. Easy to import/export excel documents. Great for team permissions.

Recommendations to other buyers: Do ever lose the Undo functionality.

Great way for teams to collaborate

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Great real-time collaboration tool, easy to import excel data, useful templates available.

Cons: Needs more options to sort within the sheet.

Overall: We have been using Smartsheet for a number of team needs. It offers easy way to collaborate with multiple members making and viewing real-time changes. We use for project status tracking, list sharing and a number of other uses. It has been a great tool for us to collaborate and to keep track of project milestones.

Recommendations to other buyers: Easy to use and will make your life easier. We use for internal tracking and meeting updates. Allows real-time changes with 2 or more people using the same sheet.

Project Management Lite

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very easy to use. Good training tools. Lot's of applications.

Cons: We would love to see a chat feature added so users could discuss projects when they are on the same sheet.

Overall: We've incorporated Smartsheet into most of our short cycle projects. It's really easy to use and overall adoption has been good with relatively little training. We've also discovered people are finding their own ways to incorporate the tool beyond out original intent.

Excellent Product

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Ease of use, online accessibility, sharing capability

Cons: None

Overall: Our company has been using Smartsheets for just over 3 years now. We began using it in just one area of our business but after realizing it's value we've expanded it's used to all areas. Excel is a vital part of our business and having a similar product, but with web-based sharing has been great.

We use Smartsheets for organizing product ordering and receiving, tracking purchase orders, managing daily schedules, customer resource management, and much more. Smartsheets has become an important tool for our business and we highly recommend it.

Smartsheet: affordable & collaborative project management software

Dec 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: I recently worked at an organization who used Smartsheet in almost every department to handle everything from event management to an IT ticketing system to basic to do lists. It made me think of other organizations I've worked at who spent too much time and money developing (or purchasing) project management/ticketing systems...seems silly now that I know about Smartsheet.

Decent software for collaborations and project tracking

Dec 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: We use this software to track projects between departments. The time feature and the pi chart for completion is a neat feature to quickly see the progress made on specific projects.

Best app for Project Management

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is a very useful app for managing a project. We are using this app for managing projects with internal and external teams. It integrates with Salesforce seamlessly. We have linked this to Salesforce accounts, contacts or opportunities for real-time collaboration on project status, files, and discussions.

Review of Smartsheet

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Easy to use, good for organizing tasks and milestones. You can easily add new collaborators and guantt charts.

Smart. Very Smart.

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smartsheet has made my job as a Project Manager a lot easier and smarter. Not only am I able to manage the entire project through it, but I can present a graphical view of project timeline and highlight critical areas we need to address to reach our milestones.

SmartSheet is Intuitive and Helpful

Dec 12, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use
Intuitive to learn
Flexibility
Gantt chart functionality
Access options - easy to share with a client

Cons: You have to set your own dependencies. I wish it would default that all tasks are dependent and then you can change them if your workflow is different.

Overall: We use SmartSheet to manage project timelines and gantt charts. It is great to use because you can share it with clients and give them read-only access; you can give different people in your organization edit access, admin access or read only access.

You can also adjust the formatting of the sheet to be a gantt chart or you can change it to look more like Excel. It is very flexible and intuitive to learn to use. I didn't need to watch any training to figure it out and got to start using it the same day I got access.

Recommendations to other buyers: Not at this time

Smooth like butter

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We recently started using SmartSheets and can say that we are late to the scene. I wish our company had this wonderful software a long time ago. Everything you want is at your fingertips with guides and templates that are easy to access.

Great Software!!!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: I used this at my last job to track marketing projects. It was really easy to collaborate with a team and was very modern feeling and easy to use. Would highly recommend this software.

Great Tool

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Great tool to use for collaboration. I would highly recommend this software. We use Smartsheet during our annual audit to submit audit requests and provide comments, track processes, and to gather data from multiple sources. It's easy to use and very similar to MS Excel.

Project planning tool in the cloud

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Some good features. Don't have to worry about installing MS project on the Mac and carry your computer with you to access the file. Always just click away as long as you have internet connection. It would be good to have more analytical and graph options for the project delivery analysis.

Easy to set up.

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Comments: Smartsheet is easy to set up and is user friendly. We have a small office and it works well for us. We can all collaborate on projects with ease.

SmartSheet Review

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I use SmartSheet for document sharing between my client's event management group and my team. I like its ability to contain all of the documents.

Smartsheet - SASid, Inc.

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: All the features and the fact that you can set it up to send email reminders of upcoming due dates, etc.

Cons: That I don't know all the features yet, but learning.

Overall: Although I'm just starting to use this software, I love it. It has so many cool features and is easy to learn and use.

Great product, great pricing

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I worked on a design team at a large university, and we used Smartsheet exclusively for project management across several departments. The ease of use is definitely the best aspect of this product. Typically, the user interface on these kinds of products stalls out or slows down when multiple people are using it simultaneously, but Smartsheets stays current and refreshes almost immediately when someone else is on it.

Great online project management tool

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We use SmartSheet within our company for managing our On-Site Implementations. It's a great project management tool that allows you to easily collaborate with others when working on projects large and small. It's pretty much the combination of Microsoft Project with Google Sheets in the cloud. That's the best way I can put it.

The software itself is pretty well developed with a good feature set. It's also a pretty simple interface that's easy to use. There's also a great iOS app that keeps you connected even when you are away from work. I do find that iOS app could use a bit of work, though.

It doesn't have the bells and whistles, but it's an EXCELLENT product.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am very happy with this product. The reporting is EXCELLENT. I am amazed by how much detail you can put into a report and the ways you can break out the information. This is my favorite tool we have used.

Great Tool for Collaborations

Dec 06, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Basics are simple to learn
Offers wide array of functionality

Cons: UI could be less cluttered

Overall: Smartsheet is definitely a great tool for collaboration work. It allows users to be included in every aspect of a project without constantly relying on CC'ed emails and calendar invites. From data sharing to time and planning management, it covers all the basics.

Recommendations to other buyers: Give it a try.

SmartSheet keeps all of your information together online

Dec 06, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: I liked that it was online, and worked similar to Excel sheets. Those with access could easily view or edit the information I entered.

Cons: Entering formulas in sheets was not easy and did not always save or automatically apply to certain rows or columns.

Overall: I used SmartSheet when I worked for in the accounting department for a construction company. I updated the books using the tool, and SmartSheet made it easy for those with access to see the numbers and information I recorded.

The solution to managing your projects in the Cloud!

Dec 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: -Ease of use
-Integration with cloud applications
-Ease of sharing project sheets

Cons: -Doesn't auto-save your project sheets

Overall: I have been using Smartsheet for 2 years and I really love the user interface and how easy it is to set up and share project sheets with others. Smartsheet also integrates with Box, which allows us to seamlessly share content and collaborate. Smartsheet also has a ton of resources (webinars, knowledge base, customer support) to help get novices users up and running!

Terrific Project Management tool

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I used this at my last job to track marketing projects. It was really easy to collaborate with a team and was very modern feeling and easy to use. Would highly recommend it.

Great Collaboration Tool

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We learned of this product from our HERS rater - it makes collaboration between our office and his a breeze!

Makes my life SO much easier

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.

Cons: I would like it even better if a file were able to have several sheets, like in Excel

Overall: I have been using Smartsheet for over three years and absolutely love it.

As a project manager, it is difficult to run a project through Microsoft Project and still have the entire team able to see and/or update the plan. Smartsheet allows full control over who can see, who can edit and who can share the project plan. It allows team members to make status updates and pull reports.

It is MSProject functionality with MSExcel ease of use. And being cloud based, it is device independent and your team members do not have to own a copy of the software to see the plans.

In the past, I would need to create my project plan in MS Project, but export to Excel or PDF in order to share with team members who did not have an MS Project license. That was very time consuming and usually required some re-formatting.

Smartsheet solves those problems and allows more efficient collaboration. I pay for it out of my pocket I like it so much

Recommendations to other buyers: Try it out for 30 days for free... by the time you get to the end of the 30 day trial, you will be a convert, maybe even an evangelist!

Love Smart Sheets!

Dec 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of collaboration.

Cons: Some of the tools are a little hard to learn.

Overall: This is a great tool for project management - it's easy to share and engage wider groups in your organization. It's interface will remind you of similar tools, and is therefore pretty easy to learn to use. If you have used excel or more advanced PM tools, you will find this to be easy to use and reasonably priced. Good value for the money.

Recommendations to other buyers: Good value for the cost.

Great free tool... until it expires

Dec 01, 2016
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: As someone who has used Microsoft Project for years, I was looking for a product that I could share with colleagues that would be easy for them to use without needing to understand Gantt charts and similar tools. I really loved it, but didn't realize that I would have to begin paying after 30 days. I would not pay for this product, its value is a free tool.

Smartsheet is good enough for what I need

Nov 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I found Smartsheet to begin using it on my school team. We use it to stay organized within our projects since our team has many branches that have a difficult time staying together. The charts provided from Smartsheet really add a lot of value to our experience and make things a lot more smooth than they originally were. It is a nice software but could be a bit better or accommodating in respect to students.

Wonderful product!

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Comments: This is such a helpful tool when project planning! It consolidates all of the information into one space so an entire team has the same information and receives updates as they come in. This has been a huge asset to our team in coordinating events.

Excel On Steroids!

Nov 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I love Smartsheets because it does all the things I wish that Excel did. Its a great way to collaborate with colleagues and get work done fast!

Great website with multiple uses

Nov 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use this to track graphics hours, track current job lists, potential business development, it has so many uses because it's like a Google Sheet that everyone can login!

Great product.

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: We have been using this for a couple of years for some of our employee resource groups. It has been a valuable tool for tracking attendance for multiple events we have had.

its just OK

Nov 03, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I'm able to share documents easily with others that are no in the office.

Cons: Not as user friendly as just emailing a document.

Overall: The program is ok. It helps me share documents with others that are not in the same location and when items are too large to email. The program is secure and I know we can share comments and documents. It just isn't as user friendly as other programs. Many in the organization think it is a pain to use while the other half love it. so it is "just ok".

Great for project management

Oct 27, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We recently starting using SmartSheet as a project management alternative and we are not disappointed! SmartSheet's capabilities outnumber that of our previous project management system. Love the ability to collaborate and drill into specific details.

Only good for small projects

Oct 27, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: Smart sheet is glorified Excel with a Gantt chart. It is great for simple projects but the dependency feature is on/off.I found it to be a nightmare with the dependency set on. We needed to fix dates and still refer back to a specific tasks and it won't allow that. It will adjust the date. There is a way to add and subtract lag time but it got to be so cumbersome I turned it off. Without the dependencies check there is no critical path function so I had to export to Excel and do that way.

There isn't anyway to make subtasks and have them report properly. They simply come through as a task. Cannot report off of the comments .

Customer service is OK, mostly via email. They will chat with you eventually. I agree that it is useful for small and simple projects but not detailed complicated ones.

only works for waterfall projects

Oct 14, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: It's a useful spreadsheet but it was too difficult to actually use for any software development project management.

Great Project Mgmt Tool

Oct 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After having used many project management applications we tested Smartsheet and chose to use it to manage and track all of our projects due to its ease of use and collaboration methods.

Smartsheet review

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We just started using smartshets for internal project management. So far team is liking it and overall feedback is good

Good for beginner to advanced

Oct 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I really like the features of smartsheet, you don't know what to do? no problem! Smartsheet have templates to help you out. You can create webform and post that to your coworkers, the answers will be generated in your database. For short it is google form/ doc but better!

Collaboration made easy

Oct 06, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Smartsheet has simplified our ability to track tasks and assign responsibilities. Using Smartsheet has essentially eliminated version control concerns and allowed partners to view up-to-date information with ease.

Flexible Workhorse

Oct 05, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love Smartsheet and have been using it for over 4 years now. It's flexible, integrates with other applications and helps with team collaboration. I enjoy storing documents with our milestones and capturing key project notes by task and milestone.

SmartSheet Review

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Great product that doesn't take much time to learn. You can learn it easily just by using it.
Much appreciate the different views available and that you can determine your own predecessors to determine which date affects the rest of the project dates .
Appreciate the flexibility and ability to color coordinate.

SmartSheet Review

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Great product that doesn't take much time to learn. You can learn it easily just by using it.
Much appreciate the different views available and that you can determine your own predecessors to determine which date affects the rest of the project dates .
Appreciate the flexibility and ability to color coordinate.

Love Smartsheet

Oct 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Excel a lot... I mean a lot! Needed to be able to share a worksheet with an employee and a colleague turned me on to Smartsheet. My employee and I can now share the sheet and see updates real time. Love this feature!

It works, people like it, and it's easy to use.

Oct 03, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company uses Smartsheet for project tracking of multi-year projects across several continents, time zones, and team functionalities. I've been using the product for about nine months, and even while I feel like I understand it well and am reaching the productivity I seek, I still keep learning more features that it has to offer. So far it has been really great for us, as it allows so many options for you, but does not require that you have to wade through them all just to get a simple task done. So many platforms offer crazy amounts of features and KPIs, of which 80% go unused, but in order to do what you want you have to go through menu after menu after menu (cough SAP cough).
The simple Excel-style interface is what really makes the difference for our teams. They see something that looks familiar, and they feel more comfortable with it. It's easy for them to enter data (just like Excel), and the learning curve is gentle. Most of my teams got up and running in about a week, and that's really something!
It's quickly becoming the go-to tool for so many of the old things we used to manage through Excel and Outlook. The best part is that the features are not "in the way" of your working. If you need task management, project management, log books, alerts, etc. this tool can do it. And, because it's so easy to share and publish, teams can work with others quickly, easily, and with a nice record of who did what. That's one of my favorite features about it. Each cell has a history that you can view, so you can see all the changes, who made them, and at what time. It's a really powerful feature.
And, to cap it off, the support team is really great. They're putting out developments all the time, and actively seek feedback from their community for said developments.
I would recommend to anyone who wants to have an all in one work collaboration platform that's easy for their team to use, unless you want each team member to spend 9 months studying the platform before they can do even the most basic functions.

Almost forgot the price. This software costs a fraction of what other software costs. We have close to 260 people using the platform, editing and viewing the sheets. Yet, we pay less for the YEARLY Smartsheet Team Plan than we pay to another software company so that one single user can have access for 6 months, and many of the features between the two are duplicated.

Almost a Complete Product

Jan 04, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: I really enjoy most features of this product. It's crisp and easy to share. However, two major deficiencies which I raised with them and notice have been complained about for a long time.

1. The date doesn't include the day of the week. No column can be inserted to reflect the day of the week for task start or completion. This is a simply issue to fix.
2. You can assign tasks to multiple resources. This makes collaboration impossible where joint ownership is necessary.

It's unfortunate Smartsheet doesn't listen to their users more. As stated earlier, the fixes are easy and would make this product an easy decision for small to mid sized companies.

Vendor Response

by Smartsheet.com on January 11, 2016

Hi John - While there isn't a date format to show the day of the week (we are currently working on this), we do have functionality to show the day of the week via a nested IF formula. Here's an example: =IF(WEEKDAY([Date Column]1) = 1, "Sunday", IF(WEEKDAY([Date Column]1) = 2, "Monday", Next IF Statement) Also, while assigning a task to multiple users isn't on the Product Roadmap yet, the Product and Engineering teams are thinking about ways to add this to Smartsheet.

User friendly tool

Jul 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I must commend your program developers on your fantastic collaborative tool I'm really impressed. Wow.

Very intuitive, nice interface, constraint management capable, and good support.

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro's
Smartsheet has been a good investment for our company. It offers a very robust project management tool with an intuitive and clean interface. Our customers really like the layout and simplicity of the customer portal. The importing of existing files is extremely easy and the project template functionality is first rate. The gantt chart functionality is quite impressive offering multiple task levels, multiple constraints and even color coding. Smartsheet offers a significant improvement over other PM software we have used including MS project (cost), ProjectManager.com (limited constraint management), and ViewPath (non-intuitive interface, poor support). We looked at over two dozen project management software offerings before choosing Smartsheet. This is a serious project management tool that is very hard to beat.

Con's
The lack of a formal Work Breakdown Structure (WBS) is frankly surprising, especially considering the robust nature of Smartsheet. Our work around has been to color code the lead drill down tasks.

Overall
As a former heavy MS Project user, I can highly recommend Smartsheet. The system functionality is very robust, constraint management is made easy, the user support is impressive, and the interface is customer friendly. If you need a serious project management software platform that works, then Smartsheet is your pick. It has to be good, since I don't often endorse software products.

Great solution for all those businesses that just want to get their work done more efficiently

Mar 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having reviewed @ 30 different online SAAS project planning and Work management solutions , the one system that consistently ticks all the boxes is Smartsheet. Now used by 100s of thousands of companies in the USA, UK and round the world, instead of, or alongside such as Excel because users feel comfortable with Excel but it cant collaborate and work in real time. Instead of MS project because anyone other than full time trained users actually hate MS project because it wont work for them, when Smartsheet works "out of the box" and users not only report saving "a day a week" or more but actually LOVE using Smartsheet because they get their work done far more easily, so job satisfaction goes up.

Didáctico. Sin complejidades. Con gants.

Mar 15, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: Estable. Espero ver como se desarrolla el producto.