User Reviews
Route Coordinator by Transit Computing
USER REVIEWS - All reviews
Purchased Date: November 01, 2008
Business Systems Manager, CJE SeniorLife
September 12, 2011
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Pros
Quick support response to issues, willingness to build needed custom features, ability to design custom reports, easy to upgrade.
Cons
Does not follow standard Windows design - double clicking, tabbing etc is not standard to Windows. Often find bugs in releases not related to updated features causing users to have to use work arounds and/or complicated processes.
Overall
We had many initial struggles in the implementation of Route Coordinator - however, the vendor made many custom adjustments for us. It took us a long time to be stable on the product and develop processes that worked for us - but once we were stable, the product has met our needs.
Purchased Date: N/A
Lead Transportation, ADRC of Portage County
August 30, 2011
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Pros
Great customer support
Fairly easy to learn the basics
Cons
Too many steps when finalizing a ride, not able to enter and finalize at the same time.
Very time consuming to modify multiple rides, seems like there should be an easier way.
No direction when new features are added to the program, tabs show up without any direction on how to use them.
Not having the ability to create or filter reports, having to call customer support every time we want more information added to a report or need different information on one.
Would be very helpful to have a hard copy training manual or an online manual to utilize all the capabilities of the program.
Would recommend more training to follow up the original set up training, possibly an online course every 6-12 months where all users who wanted to could take part and learn more of the capabilities of the program and newly added features.
Overall
Good starter program for agencies that have basic transportation programs.
Purchased Date: December 01, 2009
owner, Summit Transportation
August 30, 2011
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Pros
Looks nice on their demo.
Cons
Won't save you time or money
Overall
DO NOT purchase from these guys expecting they will engineer
the product to meet your needs. They will make you promises
and never deliver after they have been paid. Purchase from a reputable company like Route Match or Trapeze.
> Vendor Responses
If you are interested in Route Coordinator we can provide you a reference list of many satisfied customers.
08/30/2011 by Transit Computing
