User Reviews

Version Info: 9.0
Purchased Date: January 01, 2001

Senior Analyst, Provident Spend Management
January 05, 2012

Pros

- Extremely User Friendly - both from the user and vendor side. We've received many compliments from our suppliers on how easy it is for them to submit proposals.
- Outstanding Customer Service - excellent response time, most requests are handled within minutes. Major issues are often solved same day.
- ECSourcing Group listens to what you want the system to do and try to accommodate as many of your needs as possible.
- Data is easily transferrable - all data & reports can easily be exported to excel or pdf formats.
- Huge time saver - you can monitor progress of your project without having to email or call people to make sure they received your request and are working on their proposals.
- Cost effective - pays for itself with the time saved and calculations, etc. the system does automatically.

Cons

- Lacks graphic/chart type reports & full optimization features.

Overall

I work for a 3rd party spend management firm that helps other companies with their strategic sourcing initiatives. I run many sourcing events through this platform every month. In a few instances, we've had to use our client's sourcing platform and all of these other competing systems fail in comparison to EC Sourcing's product; particularly with how user-friendly it is and how quickly you can learn how to use it or train others how to use it. The vendors/suppliers are very happy with the system from the proposal submission side as well. We get many compliments and rarely receive any questions on how to navigate through the site or where to find information. I think one of the main reasons why the FlexRFP system stands out above the rest is because it was created by former purchasing/procurement people instead of IT/database managers. They understand what you need and how you want to receive it because they've lived in your world. They also implement many client enhancement ideas.