User Reviews

( 10 customer reviews )

Pros

Excellent product and support services

Cons

none - product is excellent

Overall

Excellent product and support services

Pros

Quick with many drop downs

Cons

Recruiting Village stale. Can't scrape the VMS world for requirements.

Overall

Need to enhance the ease of the integration from the VMS world.

Pros

As close to a custom ATS without the cost of customization. Support is by far the best I have had from software companies.

Cons

They have exceeded all my expectations.

Overall

The most versatile, customizable, and integrated ATS product on the market.

Pros

SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it. The search speed is unsurpassed. We use it for both technical resume word searches and clerical and light industrial application searches, and it provides us with information very quickly. The only limitation to its speed is the traffic on the Internet.

SmartSearch is reliable. The system is always "up," and our data is secure. We have brough multiple divisions on the system, and the data migrations have gone off without a proverbial hitch.

When I email or call the support team, they find answers. In addition, they listen when we request improvements and incorporate our needs into future releases.

In addition, we appreciate that SmartSearch has maintained their focus on the staffing industry. Many competitive products have come and gone, but SmartSearch is still here doing a great job.

Cons

In recent releases, SmartSearch has addresses their known weaknesses. They have provided an ad-hoc reporting function which has assisted us in generating customized customer-specific reports in a timely manner. They also now provided training content which was not available in previous releases.

Overall

SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market. It assists us in every area of our business, from applicant and job order tracking to customer relationship management to online time and subvendor management. The APS team and their SmartSearch product have earned our loyalty.

Pros

Easy to use and they are regularly adding nice new features

Cons

Still waiting for a good interface between SS and Quickbooks

Overall

Good software, great team from Sales, to Training, to Tech Support, to Development for new features

Pros

Constantly improving!
Integration w/Monster and CareerBuilder

Cons

Duplication of candidates when pulling in from Monster and/or CareerBuilder. Extra step of having to combine and delete one record. Merging to most recent info is still not smooth.

Overall

Good product with more potential than we have even been able to use as yet.

Pros

The customer service, from sales to tech support has been terrific; especially when it came to dealing with customization issues.

The cost comparison between this service and what others have proposed, for the same product, is phenomenal.

We have never experienced a crash or loss of data of any type.

It allows me to work from home when necesssary!

Cons

Most training is done on a "remote" basis; never on-site.

Overall

I highly recommend this product, especially if you are a company under 3000 employees where cost is an issue and HR has limited staff.

Pros

- Data Conversion
- Training
- Customer Support
- System Functionality

Cons

- We haven't found anything worth mentioning.

Overall

We recently successfully completed the conversion and upgrade to the current Web Enabled version. We are extremely pleased with this version of SmartSearch and very impressed APS team efforts prior to, during and after the conversion:

The Training Team provides a level of training and orientation that allows our users to be functional on the test database after only 2 3 hours of training.

The Technical Team did a super job of converting our production data and creating a test database to allow us to learn the system functionalities and validate the integrity of our production data.

We sent a snapshot of our latest production database on a Friday evening and the new production database was ready for our IT team and users to validate on Saturday afternoon.

Our production data was intact and a majority of the over 300 queries and reports executed successfully and very a few required limited modification.

Pros

SmartSearch has been the most valuable addition to our business. It is well designed, the support is excellent and they have the ability to predict needs we didn't realize we needed with each software upgrade. This is a product rich in valuable features.

Cons

I have no complaints about this software. As soon as I list a complaint, their developers create a solution for me.

Overall

I fully recommend SmartSearch.

Pros

SmartSearch is the easiest to use, full featured, and cost effective candidate and client contact tracking system that I have ever used.

Cons

The product is very good.

Overall

I recommend SmartSearch to anyone involved in the recruiting process. The product supports client, contact, and candidate tracking. It also features an easy to implement job board that integrates with your web site. The licensing is very flexible and cost effective and minimal training is required. Data conversion is straightforward when handled by the SmartSearch support team.