User Reviews
Online Registration Software by ePly Services
USER REVIEWS - All reviews
Purchased Date: N/A
Co-Owner, PRIMED Educational Associates
May 26, 2011
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Pros
-Security of our customers data
-Great customer service
-Ability to reproduce forms
-Downloadable formats and ability to leave notes
-Also like the ability to customize a report. Very helpful!
Cons
Unable to delete mistakes that are made after entering payments
The form and setting up the forms are easy to do once you become familiar with the system and formatting, but it was initially quite a challenge.
Also, the online payment could be streamlined to help make multiple credit card payments at once.
Would also be helpful if we could view what emails have been sent to what registrant (instead of manually entering these into the comment section).
Overall
We would definitely recommend this, particularly for the outstanding customer service. If we have any questions the staff are willing to address them and also help make changes to the form.
We will continue to use eply for our business into the foreseeable future.
Purchased Date: January 01, 2008
Director - Member & Corporate Services, BC Pharmacy Association
May 20, 2011
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Pros
- The eply team understands what is quality customer service and provides it in abundance.
- They go out of their way to make the customer happy without promising what they cannot deliver.
- The system is set-up as well as user friendly. The registration logic is intuitive to user. Not a single complaint since 2008 and after 3000+ registrants
Cons
It does not make expresso
Overall
One of the best customer experiences I have enjoyed in my 25+ year career in Canada and overseas . Great people, always looking out for your business needs, and aware of your brand value, coupled with an excellent cost-effective system delivering superior results. Great ROI.
