Windward Software

Windward System Five

by Windward Software

4 / 5 18 reviews

Who Uses This Software?

We help small to medium sized retail/wholesale companies gain control of their business. Windward System Five is fast and easy to use.


Average Ratings

  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,000.00/one-time
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed
    Mobile
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Windward Software
  • www.wws5.com
  • Founded 1984
  • Canada

About This Software

When it comes to business process demands, rental companies have some very unique requirements. Windward's RentalPOS Software has been specifically designed to meet these unique challenges. Rental Point of Sale addresses such demands as tracking of rental inventory, processing of rental orders, issues and returns, servicing of rental equipment, and rental billing all while providing a complete Business Management Solution.


Features Checklist

  • Auto / Boat Rental
  • Contract Management
  • Customer Database
  • Equipment Rental
  • Inspection Management
  • Inventory Management
  • Late Fee Calculation
  • Maintenance Management
  • Medical Equipment Rental
  • Multi-Location
  • Online Booking
  • Rate Management
  • Real Estate Rental
  • Recurring Rentals
  • Reservations Management
  • Scheduling
  • Short / Long Term Rental

Product Reviews

Review This Product!

Been on Windward since Mar 2008 for 1 co. Then since Jan 2014 for another with 3 depart and AIC

4 / 5
Overall
5 / 5
Ease of Use
4 / 5
Customer Service

Comments: Overall we like this software. I would recommend Windward to other businesses.
We've had some growing pains since 2008 but there have been many enhancements for our business ( Equipment Rentals )

Pros: The parts and inventory aspects of the software are first class. The basics of renting or selling is easy to learn. We can design any type of invoice or reports ourselves, user friendly. We like all reports except the financials because they don't have a P/L statement with comparative budget analysis. We like the PO system. We like how we can load data from Excel spread sheets
We like that we can send statements and invoice by email.

Cons:
The "canned" financial reports.
When we have to call for tech support we have to talk to someone over seas and most of the time our connections are terrible. Hard to hear or understand and calls are dropped.
We have also experienced problems when we upgrade to a new version. We now wait until a new version has been out in the public for awhile before we install it.

, Partner and General Manager at Westside Rentals & Westminster Equipment

Windward System Five is an Excellent software for our Lighting Showroom

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Windward software has changed the way we operate our business. We implemented
Windward in 2009 and have had no major issues with the program. Windward's inventory program has made our store more efficient by providing a virtual warehouse that has every item listed for hundreds of manufacturers and what is available in stock or what needs to be ordered. We are able to place and produce orders through the system with ease. The system automatically allocates product received on our purchase orders to our customers orders. The reports provided by Windward make everything visible in real time. The system allows you to create custom invoices, purchase orders and more forms to fit every company's needs. Windward creates a customer database when you enter your customers information for future mailings. The accounting program is simple to use and gives
you up to date financial information. All in all, Windward is an excellent POS System and more.

, Accounting/Office Manager at Cleveland LIghting

Easy software to use, Provides us with lots of quantifiable data

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: User friendly inventory management software to use. It has also shown us analytics of so many different parts of our business that has helped in narrowing our buying and really targeting the products that do well for us. Would recommend to anyone, the customer support has helped us out quite a bit when we're stuck.

, Manager at Fair Deal Furniture

This software is one of the easiest to use on a daily basis.

4 / 5
Overall
5 / 5
Ease of Use
4 / 5
Customer Service

Comments: Software is very easy to navigate.
Software is very easy to us multi price levels. Simple to load Price lists and update too.
Reporting made simple.
Very easy for older non computer people to use on a daily use.

, General Manager at Westcoast Tool Sales & Service Ltd.

Outstanding Point-of-Sale software with a company that listens and responds

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Colonial Photo and Hobby, Inc. has been using Windward System 5 software since 2003. They are a totally approachable company to new ideas and enhancements. They fix issues in a timely manner. In my 30 years experience with four different POS software companies I have had plenty of issues pop up on updates and new releases. No software works perfectly and new ideas can cause unforeseen problems. Windward has excellent staff that call back, walk through the issue and fix the problems. Windward System 5 has emergency Stand-a-lone terminals that work without connection to the server, internet store automatic updating, multi and single location functionality, support when you need it, multiple UPC, product numbers and suppliers for a single SKU as well as multiple price levels with case/quantity pricing on each level, automatic PO item lookup when receiving large orders with auto tag printing on the fly and much, much more. An affordable software that helps your employees to minimize mistakes. And if you have questions, I am available for consultation through Colonial Photo & Hobby, Inc.

, President & C.T.O at Colonial Photo & Hobby, Inc.

Excellent support, always improving

5 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: From the sales support to technical support we are more than impressed and happy with Windward. It is a huge peice of software that can be a little daunting at first. Windward really takes the time to walk you through it.

After 10 years I am still finding new ways to use it.

Also if there is anything that the software doesn't do that you wanted it to, you can have them build that for you.

, Vice President at Crystalview Pool, Spa and Patio

An Amazing Experience with Windward System Five

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Since we have moved onto Windward System Five the improvement to our business have been and still remain extraordinary. System Five has given me the ability to work in an environment with real time information. With complete integration my business can process sales, my office team can work on accounting and financial transactions, inventory can be taken, purchase orders can be processed and more, all while maintaining flawless real-time information so that I can make decisions for my business quickly. In addition, we are able to process sales faster with integrated credit card processing, give a more profession look to our business with custom made integrated gift cards, we can print clean shelf labels right from the inventory record giving a profession look and assuring accurate pricing, barcode inventory items that do not have them, add multiple barcodes to items and a whole lot more.Support for this product is nothing short of impeccable! Windward offers 24/7 technical support from friendly, well trained technicians that work endlessly to keep your company up and running smoothly. The overall performance of this product in astonishing. It truly has the ability to accommodate anything I want to do to operation my business more efficiently. System Five is a very user friendly product that is easy to learn and understand. The customer service and support are friendly, understanding, concerned about your business needs and willing to do whatever it takes to help you run your company and accommodate your business needs. Speaking from one entrepreneur to you others out there, this is a product made for us! It is a fast, efficient, well build program that gives us the ability to run our businesses the way we want, collect information quickly with its wide array of reporting options so we can make better decisions, and free up our valuable time so we can get out there and do what we do best ¿ run our businesses! For those out there who would give this product anything less than a perfect review, I would like to challenge your business and management skill as the software is not the problem. This product gets five stars from me on all fronts! It¿s truly the integrity of my business and I could not imaging running my company without Windward System Five. For those of you considering I say go for it, it¿s the best investment you can make.

, Owner, Director of Operations at Broadway Wine & Spirits, LLC

It was probably good in 1995

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: We have used this software for over two years and i have to say it is the most antiquated system I have worked with. We went from quickbooks to this and it was like going from windows 7 back to windows 95. We have windows 8 and they told us it will work but every month my cash drawer and merchant receipt printer stop working, so i have to fix it. I cannot use there built in screen resize feature because it does not agree with windows 8 so we are squinting at the screen. Also the use of this program is exhausting, there are soo many steps to do the simplist of things. The efficiency that I had before is gone, because they can't incorporate simple functions. I.e. If you enter a item and you edit the description, there is no curser when you click in the text, you have to type to see where you are, then use arrows and count letters to keystrokes. Hell DOS was easier. Please do not buy this product, I have built better dayabase programs in this in msaccess. :(:(:(:(

, Owner at Unique Turf

So frustrated

1 / 5
Overall
1 / 5
Ease of Use
1 / 5
Customer Service

Comments: Our company has used windward user since 2008. The customer service continues to fail us. The techs continue to make horrible mistakes when we are getting support. Not only do they rarely call on time for a scheduled appointment, the last 2 times data as well as templates were deleted. No recovery possible because both times the tech supports didn't take a copy / back up of the data. Their support is to make our business operate more smoothly. It however, does not, in fact after each call I spend time fixing what they've messed up.

If you are looking for software I advise that you stay away from this one until they train their support techs better and become more in tune with responding to customers needs from higher up.

I've lost my cool on more than one occasion with this company as the problems just continue to escalate. I've asked at least 3 times to have discussions with someone higher up to resolve some bigger issues but as it turns out, I'm supposedly now the problem.

So very frustrating.

Update - March 23, 2015
I had to stomp my feet a bit, but I was assigned a new rep and a new tech and these two new contacts have gone above and beyond over the last 10 business days to work to rectify some of the issues I¿ve been struggling with. Windward, you are starting to redeem yourself. Thank you for hearing me. Thank you for pushing for resolution.

, Owner at The Gift Designers Inc.

I ask for test this software

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: I ask for test this software,
send to me more information

Vendor Response

by Windward Software on September 22, 2014

Thank you for your interest Haitham. Capterra does not share your email information. If you email us at sales@wws5.com we can send you a trial. We have several trial versions available for you to evaluate our solution. If you share the type of business you are operating we can send you the right trial version.

, IT at EIO

A comprehensive all-in-one Retail Business solution

4 / 5
Overall
3 / 5
Ease of Use
5 / 5
Customer Service

Comments: We have been using Windward System Five software to handle our Point-of-Sale, Accounting and Inventory systems for a decade. We find that their software is secure, robust, and has many great reporting features for detailed analysis which range from inventory reports, to customer/product sales reports and charts. They have excellent customer and support services- both technical and feature wise. I would like to see better chart and graph options for financial and inventory analysis and report printing. I think they could also streamline their online tutorials and teachings to make it easier for business owners to train their staff - new and old! Overall we find Windward to be a reliable company with proven software that we use everyday in our business.

, General Manager at The Wickertree - Home & Patio

Total Battery Review of Windward (www.totalbattery.com)

5 / 5
Overall
4 / 5
Ease of Use
4 / 5
Customer Service

Comments: I have been using Windward for my company for almost 10 years.

I find it the most robust and scalable system that can adapt to any changes that my company grows into.

We currently run a distribution centre, 5 branches and an online store through windward.

I find the tech support much improved over the past few years and the annual upgrades have always been responsive to the changes in the business environment and our company needs.

The system is very easy for new hires to adapt to and its has such depth in product content that there are still many features we have yet to employ. I see it as one of the most versatile POS/CRM/INVENTORY management systems out there.

Being an inventory based company there is nothing more you can ask for from Windward as the system covers all types of views, reports and analysis tools that we require.

I recommend Windward to any growing company that has multiple locations or plans for future expansion

, President at Total Battery Group of Companies

Great product straight out of the box!

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: My company has used the Windward software since 2006 and we have been very impressed with its short learning curve for new employees and powerful reporting system for the back-office. Compared to our previous customized software, Windward has saved us time and money at POS, EOM reporting, inventory controls and vendor/customer maintenance. Windward has been an extremely dependable product and we are very pleased with their support.

Pro: No software customization needed for our company. Everything worked right out of the box.
Cons: They were a little hard to find and had limited user reviews when we were doing our research back in 2004-2005. I wish we would have made the move a year or two earlier.

**Bonus**
The employee time sheets, rental module and training database are great for our multi-location company. We run 1 distribution center and 4 retail stores with this software.

, Operations Manager at A&G Turf Equipment, Inc

Windward System Five

5 / 5
Overall
5 / 5
Ease of Use
5 / 5
Customer Service

Comments: Very good product. Capable of handling all of our needs. Very user friendly. Customer service is timely and very knowledgable.

, VP of Finance at Stranco

Windward general POS processes

4 / 5
Overall
4 / 5
Ease of Use
5 / 5
Customer Service

Comments: After using Windward for 2 years, we realize it has a lot more to offer than POS and basic inventory, customer and accounting management. It is very in depth and even though we found it very adaptable to our business, it has so much to offer that we are constantly expanding (or changing) our business processes. We were surprized at how quick the implementation team started us up, we were invoicing within 4 days. Tech support is readily available when needed, usually we have mis-coded some inventory or made a mistake with tendering an invoice, but so far, we are happy with the support we received. Over all we are quite satisfied and even though we have had some challenges, given the choice again, we would chose Windward.

, Manager at Flaman Sales LTD

Fail

1 / 5
Overall
2 / 5
Ease of Use
1 / 5
Customer Service

Comments: Paid for on site set up.
switches to off shore support pretty fast. Harder to communicate after that.
at the 5 month mark we pulled the plug. could not get reports needed for accounting dept nor AR. solicited us as a Gun company with lots of promises. 25k down the drain.

, President at EGW inc.

Best Value

5 / 5
Overall
5 / 5
Ease of Use
4 / 5
Customer Service

Comments: Although the implementation of this solution is a lot of work, I have been through others in the past and this one was not much different. You do have to pay extra if you want them to come on site and help, otherwise you are left to watch videos and meet on the phone/over the PC with them. They did help build out a custom learning curriculum for us and help facilitate the learning for my staff which was appreciated.

I do believe that you would be hard pressed to find a better value out there though. This program offers pretty much everything (and then some), from the front of the store POS to the back end accounting. It sounded based on another review that they had some growing pains with their payroll but we've found it works fine/as expected. My staff appreciate the direct deposit.

Support after implementation seems OK. "Regular" support is mostly out of the Philippines but I had a register go down and they did not hang up the phone until we were resolved, eventually getting transferred to their "advanced" support which appeared to be from North America.

Why I purchased this solution over others though, was that in the design of the software and philosophy of the company they really seem to come from the entrepreneur's perspective. From integrated real time accounting and fantastic reporting capabilities and lots of customizability in the software to what their sales guy told me about a core value there: with respect, the customer isn't always right....Lord know's that's true! (in fact I was going to delay the project and when they pushed back I was a little shocked but I'm glad they did). I should also add that my IT guy put some serious analysis into this project and by the facts/spread sheet, they came out on top feature for feature.

Pro's:
Best Value
Does virtually everything
Good emergency support (and 24/7)

Con's:
mediocre "regular" support
watching training video's is not fun

at DW Supply

So So - Customer Service -5

2 / 5
Overall
3 / 5
Ease of Use
1 / 5
Customer Service

Comments: This program is easy to utilize and when implemented correctly and completely would adequately assist in the day to day processes of running a small business but with so many other packages out there, they might be better value and worth looking at.
Had issues with there payroll program being firstly a skeleton of a program and 8 months behind its delivery time, was hell trying to get assistance I also had to help with the development as it wasn't set for the Australian market, Support is Malaysian based which can be frustrating at times, following is just a line of the response from the Ceo Dennis, "If I am mistaken, tell me your problems right now, today, not
problems way back in time. Get to the point." As i stated, other programs may be a better option when this is the attitude from the Ceo of the company.
Implementation is based on a video library with you being expected to do a lot of the form creation, data importing etc yourself, the video library will take 60 odd hours to complete.
There has been no real structure on implementation and once your running you will need to refer to the video library to work out the accounting package yourself.
Hope this helps with your choice of what Windward offers

at Healthcare