Windward Software

Windward System Five

by Windward Software



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

When it comes to business process demands, rental companies have some very unique requirements. Windward's RentalPOS Software has been specifically designed to meet these unique challenges. Rental Point of Sale addresses such demands as tracking of rental inventory, processing of rental orders, issues and returns, servicing of rental equipment, and rental billing all while providing a complete Business Management Solution.


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Product Reviews

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January 06, 2014

Best Value

Overall
Ease of Use
Customer Service

Comments: Although the implementation of this solution is a lot of work, I have been through others in the past and this one was not much different. You do have to pay extra if you want them to come on site and help, otherwise you are left to watch videos and meet on the phone/over the PC with them. They did help build out a custom learning curriculum for us and help facilitate the learning for my staff which was appreciated.

I do believe that you would be hard pressed to find a better value out there though. This program offers pretty much everything (and then some), from the front of the store POS to the back end accounting. It sounded based on another review that they had some growing pains with their payroll but we've found it works fine/as expected. My staff appreciate the direct deposit.

Support after implementation seems OK. "Regular" support is mostly out of the Philippines but I had a register go down and they did not hang up the phone until we were resolved, eventually getting transferred to their "advanced" support which appeared to be from North America.

Why I purchased this solution over others though, was that in the design of the software and philosophy of the company they really seem to come from the entrepreneur's perspective. From integrated real time accounting and fantastic reporting capabilities and lots of customizability in the software to what their sales guy told me about a core value there: with respect, the customer isn't always right....Lord know's that's true! (in fact I was going to delay the project and when they pushed back I was a little shocked but I'm glad they did). I should also add that my IT guy put some serious analysis into this project and by the facts/spread sheet, they came out on top feature for feature.

Pro's:
Best Value
Does virtually everything
Good emergency support (and 24/7)

Con's:
mediocre "regular" support
watching training video's is not fun


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Darrell W at DW Supply

November 11, 2013

Top program let down by woeful customer service and support

Overall
Ease of Use
Customer Service

Comments: I had a similar experience to the last poster. The program itself is ok, in fact I would say it is very good, but the support and implementation makes this program a headache for managers from the day you part with your payment. You have been warned...
Pros - the system has a lot of good features for inventory and reporting
Cons - Overseas support who are pleasant but not so knowledgeable , local support team has a low care factor
Overall, buy this product for its features if you are confident in your own ability to set the program up, don't expect it to be done for you the way most software companies do. You are left to do a lot of the work on your own with a video library to teach you


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Janie Butcher at CME

November 08, 2013

So So - Customer Service -5

Overall
Ease of Use
Customer Service

Comments: This program is easy to utilize and when implemented correctly and completely would adequately assist in the day to day processes of running a small business but with so many other packages out there, they might be better value and worth looking at.
Had issues with there payroll program being firstly a skeleton of a program and 8 months behind its delivery time, was hell trying to get assistance I also had to help with the development as it wasn't set for the Australian market, Support is Malaysian based which can be frustrating at times, following is just a line of the response from the Ceo Dennis, "If I am mistaken, tell me your problems right now, today, not
problems way back in time. Get to the point." As i stated, other programs may be a better option when this is the attitude from the Ceo of the company.
Implementation is based on a video library with you being expected to do a lot of the form creation, data importing etc yourself, the video library will take 60 odd hours to complete.
There has been no real structure on implementation and once your running you will need to refer to the video library to work out the accounting package yourself.
Hope this helps with your choice of what Windward offers


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Fj .. at Healthcare