User Reviews

( 5 customer reviews )

Version Info: 7.7
Purchased Date: July 01, 2005

Director of Sales & Catering, Governor Hotel
July 27, 2009

Pros

New implementations work fine.

Cons

Frequently when an update occurs, something that worked in a previous version begins to have challenges. Eventually they are corrected but during busy times when they occur it makes using the system non user friendly.

Overall

I will put in for tickets on some things we feel would be beneficial to all your clients.

Version Info: N/A
Purchased Date: January 01, 2007

General Manager, Tropical Beach Resorts
July 16, 2009

Pros

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Cons

Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

Overall

Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk

Version Info: N/A
Purchased Date: July 01, 2004

General Manager, Pemberton Valley Lodge
July 16, 2009

Pros

Easy to train new agents.
Web based so can be accessed anywhere

Cons

Web based not available when internet goes down

Overall

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RoomKey can also access the Internet via the cellular network, so if you experience a service interruption with your Internet provider, you can use an "air-card" to continue using the system.

07/16/2009 by RSI International

Version Info: N/A
Purchased Date: N/A

General Manager, Americas Best Value Inn/ Adera Ent.
July 15, 2009

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Overall

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you???re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates.

Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey

Settle button for Shift 4 ??? This has been added in our new release.

07/16/2009 by RSI International

Version Info: 7.6
Purchased Date: March 01, 2009

General Manager, The Eldon Luxury Suites
July 14, 2009

Pros

Easy to implement, easy to use, service line is great, many interfaces, user friendly rate management tools, friendly and responsive staff.

Cons

None, great product

Overall

Very much! Great product!