User Reviews

Version Info: Enhanced Ultra
Purchased Date: December 01, 2008

Owner, PoCo Inn & Suites Hotel
September 23, 2010

Pros

There are so many positives with OnRes Systems and their software but to name a few: the booking experience for customers is fantastic; the backend for managing the account is very simple; the staff at OnRes are professional and courteous and deliver and respond to any needs (which are rare) in a timely manner. They provide PMS integration, GDS connectivity, have great Internet marketing partners (which we use) and they are always improving and developing their product.

Cons

Virtually none, but if I had to name one it might be because of the occasional downtime, which is very rare and can be measured in minutes and has only happened a couple of times that I know of. I understand its mainly because of implementing new features and modules.

Overall

We are a 99 room hotel and having worked in the hotel industry for over 2 decades with both independent and chain properties, OnRes Systems online reservation software is the most user-friendly system Ive worked with. Most importantly, since recently becoming an independent, our online reservations have increased significantly I attribute this mostly to our guests booking experience the process is extremely clear and easy to follow - I highly recommend this reservation software to any hotel!