ResNexus

Reservation Nexus

5 / 5 116 reviews

Who Uses This Software?

Bed and Breakfasts Cabins and Lodges RV and Campsites Hotels & Motels


Average Ratings

116 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month
  • Pricing Details
    1-2 rooms
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ResNexus
  • www.resnexus.com
  • Founded 2005
  • United States

About This Software

Online bookings and guest management system that provides reservation sources tracking, group reservations, calendar with reminders.


Features Checklist

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Product Reviews

ResNexus is wonderful! Everything from fantastic support to the user friendly software.

May 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is hard to pick one thing we like most. This system has everything a lodging facility could possibly need to run their business . It is very easy to navigate around the system and the informational reports are very valuable and easy to obtain.

Very satisfied

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In retirement, my husband and I purchased a building and renovated it into a B&B. While we were apprehensive about using a reservation system, a friend recommended ResNexus. Thank you, Customer support representative, for taking us under your wing and teaching the fledglings to fly! We are looking forward to opening soon and having up-to-the-minute tools and reports at our fingertips.

This system is a wonderful benefit for you!

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I must say that I'm new to the ResNexus realm, but already appreciate what if has to offer. I started my business 10 years ago doing reservations by hand with pencil/paper/calendar. A friend and I wrote a software system that worked great, but no on-line booking capability. I looked for years for a solution, and many years stuck with my own solution. I watched ResNexus over the years and they kept getting better.

Everything that I customized in my own system, they now have... plus things I could not figure out how to do. Nearly everything you need to do is in this system... maybe not the way you think it should be done, but the feature is there. (I still haven't found a dryer that will automatically fold things the way "I" want them folded!)

The setup process was easy and informational for me. Repeat guests of mine, that always had to phone to make reservations, have phoned to say they love the interface they have with the on-line booking engine.

Whenever I have had issues/questions, my support representative (Andrew Webb) has been phenomenal with responses. His answers have not always been to my liking, but he does understand my needs/wants and makes sure they are covered completely.

They appear to me to be a company that listens to their customers, and work to satisfy the business needs of their customers.

I HIGHLY recommend this product... learn it, use it, and grow!

So glad we upgraded to ResNexus

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using ResNexus for about a month and I am totally happy with the product. It's easy to learn, easy to transfer data from your old system, and easy to use. If you do need support help, you have your very own support person (thank you Andrew Webb) and you can call him on his direct line.
I love that confirmation letters go out automatically once a reservation has been made. The financial reports are instantaneous and accurate. And since everything is in the Cloud, you can log on to your business from any device that is internet enabled. But most of all, the experience is so much better on the guest side. It may be coincidence, but last month we doubled our sales from the previous year and bookings for this month. March, were already more on the first of the month, than we sold in all of March, last year. I think the reason for the upturn is that we present a much more professional face with ResNexus and that gives potential guests more confidence in booking with us.
Overall, I was hoping for an upgrade that would simplify my work, what I got was so much more.
Thank you ResNexus.

ResNex Is My Indispensable "Partner"

Dec 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Its flexibility and the outstanding design that blends perfectly and seamlessly with my website design.

Cons: I do nothing with Birthday/Anniversary information and I don't like being "forced" to have it on my listing. I think it creates an expectation of my guests that I don't fulfill and don't wish to fulfill. This kind of information is rather dated and should be optional to the innkeeper.

Overall: I resisted using a reservation software for much too long because I feared losing control and contact with potential guests. Finally, good innkeeper friends insisted I give Reservation Nexus a try and it was one of the smartest, most beneficial business decisions I have made for my two properties. There are so many possibilities with the software and so much innovation with the company. Finally, I cannot say enough positive things about ResNex customer service.

Recommendations to other buyers: No ... your company has nailed it!

Totally satisfied customer

Dec 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Most important to me is customer service. I'm not very "techy" and whenever I have questions the response time is very quick and extremely helpful.

Westby House Inn

Dec 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The software is easy to navigate. I am not a tech person by no means, so the updates to new or changing features and navigation always come through seamlessly and easy to understand.

ResNexus Review

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: What I value - we never have double-bookings, our records are organized, new POS system is promising, back-end system is easy to teach to new staff, it is easy to make edits/revisions/updates, robust reporting, minimum nights & more. I like the new marketing templates - hope to see more templates each year.

What I find distracting - the online booking system seems somewhat "clunky" or outdated for 2016. I frequently hear from our older guests that it was too difficult for them to figure out. A simpler, 3-step booking might bring a needed "refresh" for the mobile crowd.

5 STARS IS NOT ENOUGH

Dec 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've never been disappointed by anything you guys do. I love that you are still recreating and making yourselves better. I also love that you listen to us.

Good but pricey

Dec 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Support is world class.

Cons: Expensive!

Overall: Support is fantastic. Some features are nice to have, but weak in implementation. Email templates are hard to edit. For marketing mails, it is HTML, but you are lacking a WYSIWYG editor, and using an external editor is an effort in trial and error. It's a lot easier to just export the customer list and use something like constant contact or mail chimp. Missing the ability to have rooms split into sub-rooms. Our experience with the POS functionality would rate it as barely adequate. An awful lot of clicks to add a drink to a room. Much worse to just manage a bar tab for a non-guest. Guest lookup is harder than it should be; a pop up list of possible matches when you start typing would be awesome!

Recommendations to other buyers: See previous narrative in the experience section.

Title11111

Dec 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Functional and all it needs to be, nothing more, nothing less. Satisfactory in every endeavor, simple, yet complex enough when need be.

The System Works

Dec 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The system meets all of our expectations. The accessibility, knowledge, and helpfulness of the staff are truly outstanding. I highly recommend Reservation Nexus.

100% satisfied with ResNexus

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using ResNexus for over 6 years and are very satisfied with the ease of use and especially the customer support. Not that we have needed the customer support very often, but when we signed up with Booking.Com and wanted those reservations to automatically go to ResNexus, the customer support group @ResNexus was very responsive. We appreciate the notices that are sent to us informing us of when the system will be shut down for "servicing." (Usually in the wee hours of the night or very early morning.) We highly recommend all B&B's and inns use this service. It's well worth the money!

ResNexus - Inn's New Owner One Year Review

Dec 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Overall, we've enjoyed meeting the ResNexus team and the functionality of the software is pretty easy-to-use; however, the setup of packages could be streamlined and easier (currently has many steps). The reports can be improved, which I asked for at the AIHP conference - right now the monthly reconciliation process is cumbersome. But most importantly, we don't understand the increase in fees over past years. The 2017 fee seems to be doubling since 2 years ago.

Basics are Great!

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very dependable.

Cons: Difficulty in finding directions for performing many functions and where to perform that function. Lack of a good point of sale program (hoping the new one will work well).

Overall: Basic reservation system works very well. Looking forward to future enhancements that are in process. My main complaint is trying to find where certain extra functions are located that are used rarely. Need an administrative link to a detailed diagram of where to perform every function.

Recommendations to other buyers: Works well and is affordable for smaller hotels.

Professional presentation

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Reservation Nexus software for seven years. By being able to see the large room picture and word description without flipping back and forth makes a big difference for the guest. It is easy for the innkeeper to keep track of inventory and notes concerning the guest. You can keep the system simple or make use of the many options and have extensive info at the click of a key. Reservation Nexus is a good value for the professional presentation.

Excellent Platform for Managing an Inn

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been using ResNexus for 7 months now and the system has been very easy to navigate. We often have guests who need to reschedule their reservations or upgrade and ResNexus makes it very simple to accommodate them. The great integration with other booking sites is also a big plus as we try to reach guests online. Would definitely recommend to any other hotel business owners.

One of the important keys to success

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All Great!

Overall: The software is an important key for me to the success of my business. It provides me with a great planning tool, including marketing instruments, statistics, and numbers to back up the decision for certain marketing tools, recognize developments and make plans for the future. Customer service is great and the software has never let me down.

Good site for the money

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Ease of use has improved dramatically in past 3 years. Have not had to call customer service in over a year.

ResNexus user since 2005

Dec 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's very helpful for overseas customers to be able to book and get a confirmation. It's increased that segment of my business 100%.
Also, I am able to take Reservations 24/7. Another big factor. There are very few overbooking incidents. And generally, the system operates without hiccups

Cons: The costs are becoming a problem. With all the other places a business must advertise and be 'found on the web', the bottom line 'costs' are creeping up there. I can't raise my rates (as a percentage), as much as my subscription has gone up. For a seasonal business this such as mine, it gets harder, every year. Seems like I make a little more, then my costs eat it up. A conundrum for smaller properties. AND those of us in 'out of the way' places. I have both those issues.

Overall: I was late to the Online Reservation System craze. When I finally got onboard it was eye opening what I had been missing in ease of use and increased Revenue. The system has improved over the years and features have been added. I admit I do not use all the features there ARE. If you are a tech person you will love it. The rest of us are perhaps not as enthusiastic. I'll confess I come grudgingly to 'tech' as a big part of a hand's on business, even though I am aided by it.

Recommendations to other buyers: In the off-season, I don't use the system daily. Maybe only check it every 2 weeks to 1 month. On-season it gets used daily. Many times a day, I don't leave it 'open'. I am unhappy with the Calendar showing your Inventory to the Public ALL the time. It means my competition can 'see' it, as well. I wish we could turn that feature OFF. I did not change Service Co's 3 years ago because they HAD that feature only... now ResNexus does as well. sigh

Excellent Reservation System

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Reports, ease in making updates and changes, graphic appearance, easy for guests to use. great customer service.

Overall: Resnexus provides incredible service, constant upgrade to features, great reports that are usable and valuable to my business and is easy for guests to navigate and use. I like the capability of making changes to my online system with ease whenever I want. It is also mobile friendly and I use it on my iPhone all the time - almost as much as my desktop!

My Lifeline

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Need mobile app.

Overall: ResNexus is my brain. I get reservations from multiple sources, but RN is control central. So well designed with improvements coming regularly. I love having so much control over which features to use. The help desk is outstanding. I wouldn't have lasted this long in this business without it. The only thing it lacks is a good mobile app which would be so useful. Looking forward to it.

Makes life easy

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Resnexus is a blessing! The system is very user-friendly which is a must for me. If I have questions the staff is kind, helpful, and easy to contact. I love res-nexus!

Software is Great. Company is always making improvements

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and train others

Cons: Price

Overall: I have always had good experience with Customer support and the software is easy to use. I would like to see a few more enhancements in the future. The staff is always friendly and very helpful anytime I have called on any question small or big.

Recommendations to other buyers: Would like to see a color code on any room that is discounted or comp.

Easy Booking System

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great platform and reliability

Cons: Horrible response time from their Red Carpet customer service team they assign you. I prefer to talk to the general customer service team. They are usually easier to reach.

Overall: The platform is very good and reliable. I've experimented with other competitors that cost less but did not make the change. Their systems don't offer near as much, especially on the reporting side, and are much less stable.

Great Product

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: ResNexus is easy to use and works well for small and large hotel operations. Easy to use reporting system and useful ways to market to existing and new customers.

Perfect Software for my 12 Room Inn!

Dec 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and options to let me have an online presence to compete with larger branded properties. My support counselor is also amazing!!!

Overall: We have been with Resnexus for 8 years. They have been wonderful to work with and extremely knowledgeable. I have a 12 room Inn and have the ability to have an online presence and can compete with the larger branded properties thanks to Resnexus. The software is simple to use, offers the design and functionality of a much more expensive software, and lets me run my business seamlessly! One of the best business decisions I ever made!

good service

Dec 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent customer service, pleasant support team , ease of navigation of the reservation system. Overall great service

System and support has worked pretty well

Nov 30, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: People are very nice and I don't really know how best to evaluate as it is the only system I have used to date. Other systems may be better or worse for the money, but having never used so I don't know. I am going to try another very soon to see.

Good product

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software is pretty easy to use and has many functions to help run our business easier. Would recommend it to other owners.

Beautiful, functional and helpful.

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Boreas Inn has been a client of Reservation Nexus for at least five years. The booking engine is intuitive, easy to update, simple for the guest to use. We get almost no calls from guests who have issues booking on the site. The staff are willing to assist when needed. Occasionally there is a gap between request for assistance and a response but never has this been in an emergency. The site almost never goes down, the maintenance is done during convenient times. I wish there was an interface with Trip Connect on Trip Advisor. Some booking engines do not charge a commission for OTA's and I have had fellow innkeepers try to convince me to change providers. It is hard, with five rooms, to justify paying extra percentages to both the OTA and a booking engine. But I have stuck with Reservation Nexus. There is not interface with Trip Advisor's Trip Connect, which would be handy, as well as interfacing with Air BnB. Having the ability to use ResNexus to send newsletters is helpful and makes the expense more acceptable. The booking engine is beautifully put together, the confirmations and post-checkout thank you letters are attractive. I have recommended Reservation Nexus to many innkeepers. I hope as they grow, that the corporate value placed on fine customer service does not change.

Great company

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Your always helpful. Been with youse real years. Thanks
I don't use all your features, but the options to adjust to my particular business.

Overall Quality and Wish Lists

Nov 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: See previous page

Cons: Process for creating minimum nights and pricing for special events (especially if information changes)

Overall: We really like the format our guests see for the website. The Customer Support is fantastic!!!

I need to submit requests for reports and some of the processes could be a little more intuitive like upgrading a room, or how to combine reservations under one billing, etc.

Innkeeper and Guest friendly!

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is very easy to update pictures, content and change specials and seasonal rates. Many guests have commented on how easy it was to make a reservation.

Best product for our small business many years

Nov 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's comprehensiveness and ease of use.

Cons: Well, it would always be fun if it weren't so expensive. I have a hard time finding the place to print out an arrival folio for our guests to sign at check in. We still use the program our son wrote for us for that particular print project and occasionally I can't get into that program and have to print something suitable from Resnexus. We don't like the look and info. provided on Resnexus's form as well and as I said, I have to search around each time to find where that form is. Our program has the option to print the day's arrival folios with one click and that would be nice.

Overall: I can't remember when we started with Resnexus, at least 6 years ago, to allow us to enter into the world of online reservations. It has done a great job of that and so much more. The team is always ready to help us with questions or problems and continue to add new programs and features to improve the overall scope and quality. We don't pay for that which we don't feel serves our business well so the fact that we have continued with Resnexus says volumes!
Thanks for a great product and great service.

Topnotch support!

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Been with ResNexus over ten years. We appreciate the ease of using them for the majority of our bookings. Keep up the great work.

Review for ResNexus

Nov 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: ResNexus has excellent customer service and is fairly intuitive to use. I think there could be some expansion in the features and functionality, offering more customer enhancing experiences.

Boutique hotel owner gives Reservation Nexus 5 stars

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I like the system because it is user friendly. If you are swamped you can at least block off the rooms then finish the reservation or you can utilize more of the features when time permits. The industry is changing rapidly and it is comforting to know Reservation Nexus keeps updating and educating their customers so we can maximize our resources and have happy guests.

Nexus Reservation Experience

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Nexus reservations for the past several years to rent our cabins. Initially, we discovered Nexus through another innkeeper in the area, because we wanted to offer the convenience of online booking to our potential guests. We are using only some of the system's features, but in general want to keep reservations as simple and fast as possible. Nexus keeps what they promise. We have not had a need in the past for much customer support. Value for the money is good and we hope that the price will remain reasonable for us.

Many New Improvements

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Resnexus for approx. 6 years, going from totally "pen & paper" to paperless and have enjoyed working with the team with any questions, problems or suggestions I have had. They have always been willing to listen to my concerns & ideas and helped me find a way to make their system do what I wanted it to do. Keep improving and thanks for making things so easy to stay with ResNexus.

Effective, Evolving, and GREAT Customer Support

Nov 09, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Always adding functionality and refining product. Interfaces well with existing web site.

Cons: Some basic features like updating room rates is time-consuming and repetitive.

Overall: Have been using this software for 5 years. Programmers solicit feedback and input on future features. They are always upgrading and adding functionality. They are patient with ludites, and have great tutorials for refreshers. Some functions seem overly time consuming, but I'm glad that I have the capability afforded by them.

Recommendations to other buyers: LOVE THE CUSTOMER SERVICE AND THE TUTORIALS

Very pleased with ResNexus!

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to see, use, and understand.

Cons: Wish it required GDS agents to agree to our specific requirements for booking a guest, just as a regular guest must--providing contact info, adhering to our check in times, etc.

Overall: We waited a long time to go with an online reservation service--everything was either too difficult for multiple users to interface with, required too much training and support, was too hard to read and understand, etc. Finally, along came ResNexus and our problems were solved! We've been very happy with the quality, ease of use, and service ever since we started with them!

Recommendations to other buyers: Not at this time.

A Near Ten

Nov 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Quick input for reservations. Great support from the Home Office.

Cons: Wish ResNexus had weekend live support, as opposed to having to call the Agent On Call.

Overall: All okay from this Innkeeper/Owner. Only wish there were a way to incorporate RezNex with all the other reservation services, so didn't have to slog around to all the sites to make sure rooms are blocked and avoid double bookings.

Still a winner.

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to understand and use. All users are able to suggest changes and upgrades.

Cons: of course, the price. But we get what we pay for and glad we have this product.

Overall: We have used this software program for several years. Prior to ResNexus, we had two other reservation systems and had problems with both of them. We watched a presentation at one of the trade shows and thought we would give them a try. We have never regretted our decision. We received everything promised. Any time we call or email with a question, the answer is given in a timely manner. It is helpful to have the same support person, but when others have needed to step in, it all went well. This was a sound business decision on our part and we continue to enjoy the system. Also, when we initially went thru training, it was not as difficult as we imagined.

Recommendations to other buyers: It would be helpful to have a place on the payment page where the customer can enter the 3 digit security code on their credit cards.

Easy to use and great service

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: We over an extra room at our guest house for an additional charge and guests are not able to reserve that room on the website - they have to call and make the reservation over the phone.

Overall: I have had to call in a few times for help and the customer service is always great! The set up is easy to do and updating info is a breeze.

Couldn't Be Better!

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Resnexus not only promises but delivers what every small, lodging business needs to help them succeed in a crowded field of online competitors. And, their all-around personal customer service is the cherry on top---thanks to a staff of outstanding, knowledgeable "real" people who always follow through because they obviously, sincerely care about making their customers happy. We love Resnexus!

Inn at Tern Lake

Nov 01, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Like your product, no issues. Don't like having to always change the password. Why do I have to have 100 charchters?

Resnexus Feels LIke a Business Partner

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Aireen, and her team have been super supportive of our reservation booking needs. Calls are immediately returned and questions answered.

User Friendly Software

Oct 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Resnexus for 5 years for our 14 room Bed & Breakfast. It's been easy to use for us and for our guests. A couple of times, we have encountered technical problems and the customer service response has generally been very prompt and effective. We recommend this software.

Perfect software for my Inn

Oct 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use and the functions such as instant confirmation emails and thank you.

Overall: The software meets all the needs I have for my Inn. The few times I've needed (usually an error on my part) customer support has been excellent. I always promote Resnexus to Inn keepers when I travel. Other companies have tried to tempt me away with lower costs etc, but when I look hard at how well this software functions for my Inn compared with other systems, I always end up staying with Resnexus.

Great Option for reservation software solutions

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Resnexus has almost everything needed for my reservation requirements. It is very thorough in all aspects of the process from guests management to payments to confirmations.

Cons: It still has some glitches. For example, my weekend, Friday and Saturday has a higher rate and also a 2 night minimum. Currently, the system allows them to reserve for a Saturday plus Friday or Sunday. Sunday through Thursday is a cheaper weekday rate. Also since we are remotely located, if a guest books for Saturday, probably 70% of them will select Sunday. Friday then will not be occupied. If Resnexus could fix this issue, the monthly fees would be covered in Friday night bookings

Overall: We started the process of analyzing the different reservation software in April 16'. Almost too many to review. Beforehand we prioritized our needs and narrowed the field based on those factors.
There were 4 in the final selection that performed about the same things with similar costs. We chose Resnexus because of the outstanding customer service. From the beginning and starting with the owner Fred, we trained then trained some more on many of the facets of this system; and we are still learning after 5 months. But the tools offered make our lives better with more time to focus on guests and running the bed and breakfast.
If I had one concern it would be about the costs. In our previous system that only offered a guest to reserve through our web site it cost $200 per year. Credit card process was separate and was one of the cheapest providers. Now the fee is over $1700 per year with Resnexus plus other fees from separate companies for icloud, allocator and higher credit card fees. But at this point, we feel the fees are tolerable.

Recommendations to other buyers: Determine what are your requirements and then search for a reservation software systems that best fills those needs. No matter what system chosen, plan on an extensive training and lead time for going live.

Wonderful program and staff!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This has to be the best program I've ever worked with. The staff is always friendly and helpful. User friendly for our staff, the customers and our accounting software. There really isn't enough good things to say about Resnexus. Thank you and keep up the great work!!

Best Reservation Software Ever!

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly, complete with extras. I love the way there is always something new; something done better to make the system work better for us. The Resnexus team is great at listening to what people's needs are and responding to them!

Cons: minor glitches that Resnexus is always on top of and makes it a point to fix right away.

Overall: This software is user friendly and saves so much time regarding incoming reservations! Every aspect of the reservation system for a motel is completely covered and then some! Reports are numerous and very helpful with financial, occupancy and communication aspects of business.
Buying the software though without excellent support isn't worth much. The Resnexus team is great at answering questions and providing assistance when you need it. It's a win win for everyone involved. We have had other software companies try to recruit us but quite frankly, we have no interest in converting to someone else. We are extremely satisfied!!

Recommendations to other buyers: Not really - we are very pleased with it.

a new user

Oct 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy calendar

Cons: changing room rates should be easier

Overall: so far all has been very easy to use. Changing room rates could be made much easier though. Customer support has been good.

Tried another and switched back

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After using ResNexus on my first property, I opened a second property and thought I would try Rezovation. After several months it became apparent that ResNexus was the superior program. I switched back and am so glad I did. The key advantages have to do with the customer interface, the ability to cross-sell and how you are able to leverage the database to market to your guests. These are critical elements in today's market.

Great Tools and resources

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: ResNexus has allowed us to track our progress and chart the future based upon our actual results. It has been a very valuable resource in many ways.

Tradewinds ResNexus Review

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall excellent product- gave several recommendations including what does the Guest see on their side when ResNexus is down for Maintenance.

We love ResNexus.

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All rooms on one page. Grid and Calendar pages are great to use, and help emmensely in phone call bookings.

Cons: No Cons.

Overall: Can't say enough good about ResNexus. It's the best. I particularly like having all rooms on one web page. Easy to compare. Easy to book.

Dave B, Hornsby House Inn

Recommendations to other buyers: Use it.

Property Management Citrus County

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Have been using this program for 10 years. Easy to use, good reports. Great staff.

Fantastic

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Do not have anym

Overall: Wonderful to use and move through. Customers love the ease of using it. Wonderful wonderful wonderful wonderful.

Recommendations to other buyers: No

Renewed Appreciation!

Oct 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Report creation and capabilities. Ease of updating rates/inventory. Upload ease of photos, text, etc.

Overall: Since July 2015, I've found a vast improvement of product and customer service in Reservation Nexus. The GDS connection contract via Innlink was extremely frustrating for me when an issue needed to be resolved quickly and accurately in the past. Now, I'm no longer on the GDS system, rather I have direct connections with the OTA's through MyAllocator which Reservation Nexus contracted with to over come this frustrating issue. Though this is not a perfect system as nothing is, it's far improved and the savings are huge which I sincerely appreciate! I must give accolades to Reservation Nexus for these improvements. I sincerely appreciate Reservation Nexus' commitment and desire to work with me a small 19 room b&b as well as listen to my needs. I've found service much improved after my change from GDS to MyAllocator and the ResNexus' staff makes a point in making sure I'm getting the help I need if I need it. re solved quickly. and when I need it most- they've made a renewed believe in me!

Always an Excuse!

Jul 22, 2015
1/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I'm a small 19 room b&b and have been with Reservation Nexus for four and a half consecutive year. They offer some great reporting and tracking features, but their basic "booking engine" is flawed big time! They state "seamless" coordinating for GDS reservations- but rather they are flawed! Constant over bookings, loss of bookings and then they NEVER can fix issues. They can't even find the core to the tracking issues. They purchase their product from Innlink- but don't know how to ask questions and find bugs when occur. No way inn links can assist Reservation Nexus in finding issues if Reservation Nexus doesn't have the technical know how on it's own product. BEWARE!!