Who Uses This Software?

Specifically thought about, designed and built for B&Bs, inns, guesthouses and small hotels.


Average Ratings

25 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Little Hotelier
  • www.littlehotelier.com
  • Founded 2012
  • Australia

About This Software

Little Hotelier is an affordable, cloud-based all-in-one small business solution for Bed and Breakfasts, guesthouses and other small hotels. Packed full of clever technology, the system is designed to be everything a small accommodation provider needs to manage a property, connect to international guests, and convert direct, commission-free reservations at every opportunity. Say goodbye to the boring, admin tasks, and hello to more time!


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Features Checklist

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Product Reviews

Try Cloudbeds!

Apr 10, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, short learning curve.

Cons: Most everything else. No wait list. No audit trails. No customization. No custom reports (ie can't use all fields in a report. Can only view 2 weeks at a time on the booking screen. The list goes on.

Overall: As with most software companies, someone is trying to sell you the product. I was told that you can use the 'unallocated' feature as a waitlist. Now after a year I find out I can't, all this time, the 'unallocated' feature was pulling rooms from inventory which could then not be booked online. I reported the issue twice and this morning I finally got a call and the technician confirmed my fears. I've been losing revenue for the last year...GREAT! they are based in Australia, apparently they don't use 'waitlists' there? Heck when I started they didn't even have Discover as a credit card option! That they fixed. There is no list of upgrades, new features etc. The product appears stagnant, aside from the option to use Stripe and pay an additional 1% to Siteminder. Cloudbeds has a list of bug fixes and upgrades which they share with the customer, apparently they appreciate customers. Oh, and no audit trails, so if someone deletes a guest booking, you have no idea who did it. So if you have more than one employee, it becomes a game of finger pointing.

Pros: Short learning curve, simple interface
Cons: Too many to list

Recommendations to other buyers: Only useful if you're really small and have 2 or less users. We have 6 rooms and it's not very useful. Again the major issue is a complete lack of customer focus, at least US customers.

Vendor Response

by Little Hotelier on April 11, 2017

Hi Conrad, We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our product team who will look into this further and ensure we can learn and make improvements where necessary. Our customer success team will reach out to you to talk to you about your feedback. Thanks, Clare @ Little Hotelier

Only a good program if you don't have a problem. Good Luck!

Mar 23, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I liked this program until I started overbooking and couldn't get help! I called tech support who said they would respond in 48 hours. I called back, Fasial said the 48 hours were to make sure there was a problem. When I asked him about the findings he said they had discovered there was a problem. Sound like a monitoring commercial? Although Garrett said I "shouldn't have to pay for these headaches," email wasn't sent to anyone and Zada from billing refused to talk call anyone. I sent 5 emails to Fig trying to get help but he never would respond.

Vendor Response

by Little Hotelier on April 11, 2017

Hi Julie, We¿re sorry to hear your feedback as it¿s not our typical customer experience. We¿ve escalated your comments to our customer success team who will look into this further and ensure we can learn and make improvements where necessary. We hope your business continues to be successful and you find a solution that works for your needs. Thanks, Clare @ Little Hotelier

Program in development, loads of bugs, no service

Mar 06, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Interface

Cons: Service, price

Overall: Thouh I started out being very happy with the software, it's ease of use and interface, soon more and more bugs popped up. For months it automatically closed our channels as an example. Though the type of room was not sold out yet. This is the last thing you want, because it means you are literally missing out on bookings, revenue! More and more problem like these popped up and, since I am a great fan of start-ups, we were patient. Lately no more replies to our bugs are given, I am still awaiting reply to 2 e-mails of more than 14 days ago. In my opinion this is ridiculous. You can be a just starting up company and experiencing problems, but not talking to your existing customers for weeks as they are haveing trouble using your system is NOT DONE. We're making a switch to another program soon, everyone here knows what an hassle that is. Save yourself the effort and don't start with Little Hotelier.

Vendor Response

by Little Hotelier on March 16, 2017

Hi Ruben, Thanks for leaving us your feedback. We are disappointed to hear about your experience with us and appreciate you taking the time to work with us this week to have your queries resolved. We are continuously looking at ways to improve our service and have passed your feedback to our customer success team and senior leaders. Thanks, The team at Little Hotelier

Essential foundation product for smaller hotel - could not function without it

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Excellent support. Responsive team. Cloud based pricing makes it an obvious choice for a smaller operation. Good on basic features. I do want more to provide for hotel/restaurant products that do not involve room nights as the key metric. Smaller hotels sometimes try to sell services that are not always framed in number of room nights. They are listening but I am still hopeful it will come soon.

Vendor Response

by Little Hotelier on January 13, 2017

Hi Ralph, Thank you kindly for taking the time to review Little Hotelier. It is great to hear such positive feedback. We welcome as much feedback as possible as we are always trying to improve our products to best suit our customers. We will keep in touch regarding your feature request and look forward to working with you for years to come. Thanks, The Little Hotelier Team

A must for a small hotel

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This program is great. I found it very user-friendly and easy to navigate. It is helping us keep everything sorted and documented. I wish we would have found it sooner.

Vendor Response

by Little Hotelier on January 09, 2017

Hi Anna, Thank you for taking the time to review us. We are pleased to hear how Little Hotelier has helped you operate your property and we look forward to working with you for years to come. Thanks, The Team at Little Hotelier

Poor invoicing workflow with account customers

Sep 15, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: *Cloud based
*Siteminder linkage
*Security features
*Credit card verification

Cons: Visuals are clunky
*Generates unprofessional invoices to customers and cannot automatically produce a PDF invoice which most corporate customers require.
*Very basic reporting making reconciliations difficult.
*Tax invoice numbers on bookings do not match actual invoices
*No integration to Xero

Overall: We moved from Reservation Master Pro which had poor support, security issues and was not cloud based. Every system has its challenges however. We have less errors with LH however invoicing workflow to account customers is very time consuming and takes more time than the previous software. They are not very responsive to queries and you get the corporate runaround.

Recommendations to other buyers: Support takes a long time to respond and they can never tell you when major issues such as invoicing will be addressed.

Vendor Response

by Little Hotelier on September 15, 2016

Hi Tracey, Thank you for taking the time to review us. We have passed your feedback on to the product team and they are currently evaluating the most effective solution for these features. Regards, The Little Hotelier Team

Great software system for a small B&B

Aug 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: very cost effective
straightforward to use
plenty of functionality without being overly complex

Overall: I have a small B&B with 5 rooms and have found Little hotelier to be a perfect online booking and channel management system

Vendor Response

by Little Hotelier on August 02, 2016

Hi Steve, Thank you kindly for your feedback and for choosing Little Hotelier, it is greatly appreciated. Regards, The Little Hotelier Team

Little Hotelier could not have arrived at a better time.

Aug 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like to be able to view the calendar wherever I am, in order to check availability . My wife and I also give it a quick look in the morning and plan for the day. Second I love the reports key. I can check income, statistics and break them down in so many ways in seconds. It is great to be able to rattle off numbers to my boss at the drop of a hat. Third I have been very successful filling up rooms by running last minute specials on the OTAs. It only takes a few seconds to advertise world wide . I can also cancel them just as fast.

Cons: I would like to be able to remove any reservation or payment in cause of last minute change. Once you check someone in you can't reverse it. I would like to have a master code to check credit card information instead of having to go to my e-mail for a new code each time. One other very small item that is just a pet peeve but I wish it would auto format the phone numbers.

Overall: After spending one month with front office manager we added OTAs. Two days before our second month ended I had to get surgery on my foot. I am now in the 5th week of having to spend 7 weeks with my foot elevated 23 1/2 hours a day. Because of little hotelier I have been able to run the office and manage the OTAs from my bed and the couch. July is traditionally one of our 3 slowest months. Despite my Recuperation restrictions we closed July with 87.6 % occupancy. How many times do you get to lay in bed for a month and earn a bonus.

Recommendations to other buyers: I am a person who learns by doing not reading. Just jump in and use it. don't be afraid to call if you have a question I have dealt with 4 customer service reps and they where all great and always follow up. I would also get an extra no vacancy sign, we have already worn one out.

Vendor Response

by Little Hotelier on August 09, 2016

Hi Dan & Joanie, Thank you kindly for taking the time to review us, we appreciate it. We are so glad to hear how happy you are with Little Hotelier. We have taken on board your feedback and will look to implement these features in the near future to make the operation of your property easier for you. Regards, The Little Hotelier Team

Long time happy customer

Jul 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, no risk of double-bookings. We love the new Little Hotelier app too!

Overall: We are a long time Little Hotelier customer and it has been a central part of our business for many years. Little Hotelier helps us manage our room inventory across a number of OTAs without the risk of double-bookings, and the Little Hotelier Booking Engine lets us take direct bookings without any commissions.

Vendor Response

by Little Hotelier on July 28, 2016

Hi John, Thank you very much for your review. It is wonderful to hear about the positive impact Little Hotelier has on your business. You are well and truly a part of the Little Hotelier family. Regards, The Little Hotelier Team

lacks reporting and statistical reporting

Jul 23, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use
good interface to OTA

Cons: lack of reporting
no tracing features for reminders
not good statistical
cannot get data dump to excel to compensate for lack of reports

Overall: good for maintaining reservations but quite basic in its design. from a functional point of view does not allow for traces to be set for specific days for reminders, cannot set overbooking levels and cannot provide details by room type, business on the books etc. If you make one reservation for 2 rooms it cannot let you know later what the Average rate per room was as it combines the details. The reporting side is very weak and you cannot get all the details exported to excel to mange the data yourself. Good for the basics but don't expect much more. Call center good and responsive but as system is lacking capability most questions go to the development team so no idea when basic features will actually be added

Recommendations to other buyers: if you only want to manage reservations it is good, if you want it to mange all your day to day, not great

Vendor Response

by Little Hotelier on July 27, 2016

Hi Chris, Thanks for sharing your experience with Little Hotelier. We¿re glad to hear that you enjoy the interface, easy connectivity, and customer service. We appreciate your valuable feedback on the functionality within the system and can assure you that enhanced reporting is on our roadmap. We¿re always looking to improve Little Hotelier to make sure the features are as powerful as they are simple to use, so please contact us at info@littlehotelier.com with any additional feedback. Regards, The Little Hotelier Team

Just Gets Better and Better with Time

Jun 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with Little Hotelier since it first launched, now they have packaged a website into their services.
The website is very User-Friendly - even an owner with basic knowledge would be able to update and control their website to their needs.
A great improvement would be if Little Hotelier could introduce an App for iPhone and Android - to allow an owner to do bookings and manage their inventory on their mobile phone whilst absent from the office.

Vendor Response

by Little Hotelier on June 01, 2016

Hi Cathy, Thanks so much for your review - we really appreciate the time you've taken to share your experience. The App is on it's way actually... We're releasing it later this month! Keep an eye out :) Thanks, The Little Hotelier Team

Works great....in Australia

May 04, 2016
2/5
Overall
5 / 5
Ease of Use
2 / 5
Customer Support

Comments: Simple and quick cloud system built on Siteminder channel manager. Made for Australian market, has been in US for one year (only), and still no support for Discover cards! Horrible useless reporting module. Guest emails are not editable....you can add some things to the confirmation email, but there are no marketing emails. You cannot edit the format of reservation cards so they print on two pages which is a waste of paper. US based customer service can't do much but relay suggestions to Australia. Only 3 status colors, and no way to flag a guest/customer. Customer service says it's 'front desk software not a PMS'. Then why is it being sold as a PMS???!!!

Siteminder as a channel manager is great, so I would look at PMS's that integrate with it.

Vendor Response

by Little Hotelier on May 15, 2016

Hi Conrad, Thanks for your review and we're sorry that you were not 100% satisfied with Little Hotelier. We really appreciate your business and want to help you achieve your goals. As you know we are integrating Stripe as part of the Little Hotelier solution and this will give you automations across payments. We hope that we can help resolve this for you from our Dallas office! Thank you for choosing to partner with Little Hotelier. Kind regards, The Little Hotelier Team

Just a bit more can go along way

Apr 27, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I have been using LH now for about a year and love how simple it is to learn and teach.

However, there is no option to have direct website rates truly be the best value if your have OTAs like Booking.com, Expedia, and so on. Thus this makes the OTAs have the best rate.

I would love them to fix this, they do make changes based on feedback. A big feature needed is on Housekeeping, and Maintenance Management - this is where LH lacks.

Vendor Response

by Little Hotelier on April 27, 2016

Hi Salvi, Thanks for your review! In the interest of rate parity, which is essential when listing with key OTAs, Little Hotelier helps you remain in parity across your channels without a worry about breaching your agreements. That being said, here are great ways to drive more direct bookings: http://www.littlehotelier.com/blog/how-to-own-your-direct-booking-strategy-in-2016/ The extras for example as part of Little Hotelier have helped our customers like you drive more direct revenue for their businesses. Please let us know if you'd like our team to get in touch to take you through some of these ideas? Thanks again for choosing to partner with us! The Little Hotelier Team

Great solution for small hotels & cottages

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great customer service, relatively easy to use, excellent channel manger to most booking sites, functionality continues to improve over time

Vendor Response

by Little Hotelier on February 25, 2016

Hi Duncan, Thank you so much for your review and thank you again for choosing Little Hotelier! The Little Hotelier Team

Instant success with an efficient system!

Feb 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Upon finding the product and making contact, they were instantly helpful getting us on board with fantastic training and customer support. The system is user friendly and very efficient...exactly what we needed! Instant success with and front desk system that's easy to manage as well as great for reporting and all the day to day runnings of the hotel; checking in/out, updating information and housekeeping. Unlocked the potential for us to sign up with many more channels which saw a huge increase in revenue! They are appreciative of our feedback to and always looking at ways to improve for us. Absolute 5 Star!

Vendor Response

by Little Hotelier on February 07, 2016

Hi Mick, Thank you so much for your review! We really appreciate your business and thank you again for choosing Little Hotelier! Thanks, The Little Hotelier Team

Amazing - We all love it.

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From day one - we have found that Little Hotelier was perfect for what we needed. The support network and back up is also fantastic.
Little Hotelier plays a big part in our daily lives and makes it so easy to run an efficient operation.
We have been able to drive our business forward with the help of Little Hotelier and what it offers.

Vendor Response

by Little Hotelier on February 21, 2016

Thank you so much for your review Alison & thank you for choosing Little Hotelier! Best regards, The Little Hotelier Team

Taking on Little Hotelier was the best decision we made for our business.

Jan 31, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Little Hotelier promised to streamline our booking systems and give us the sort of stats and control a large very expensive accommodation booking program would deliver.
All of this with cloud based software which means I can access LH from any computer anywhere in Australia, or indeed the world
It combines seamlessly with Siteminder channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business. This gives us a far better insight into decision making for the future.
We look forward to a more user friendly mobile version for owners to use on iPads and mart phones when away from the business, I'm sure this is not far away!

Vendor Response

by Little Hotelier on February 03, 2016

Hi Richard, Thank you so much for your review! Not long to wait for a refresh of a beautiful mobile experience - we can't wait to share this with you! Thanks, The Little Hotelier Team

PMS System

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We have been working with LH now for about 6 months. The system runs smoothly and is pretty straight forward in its use. We have experienced some shortcomings but there development team has been creating some new solutions and updates to keep things in check. Overall a very nice solution.

Vendor Response

by Little Hotelier on February 07, 2016

Hi John, Thank you for your review! We appreciate the time you've taken to share your experience. The Little Hotelier Team

very good easy to use

Jan 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: its pretty self explanatory meaning even the most technophobe can use it

Vendor Response

by Little Hotelier on February 07, 2016

Hi Tony, Thank you so much for reviewing Little Hotelier! We really appreciate your business and thank you for choosing us! The Little Hotelier Team

Helped facilitate the professional expansion of our accommodation business

Jan 29, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Good basic system for accommodation. Even a senior person like myself can learn a bit more than the basics to the point that I want to push the boundaries. Channel manager is helpful too. Unlocks the potential of our accommodation business . The challenge that still remains is for functions and events when not associated with staying overnight.

Vendor Response

by Little Hotelier on February 03, 2016

Hi Ralph, Really appreciate you taking the time to review us! Your feedback on events is duly noted and our product team has added this for discussion as part of our roadmap. Thanks again for choosing Little Hotelier! The Little Hotelier Team

Great System and Support

Jan 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We recently transitioned our property to this software and we are pleased with the software. As with any system, there are little things that could be adjusted or added that would make this a 5 star system, but at this time they are not implemented or available. Housekeeping report is very basic. Adjusting the rates is very easy and pushes out to all connected channels correctly. Guest emails and communication is good but could be better and more customization would be an added benefit. Adjusting inventory is a great feature as well and you can control what the OTA's get and stop sells and other features as well. Monthly sales and tax reporting is very basic and needs some added calculations for different tax rates so no manual calculation would be necessary. Color coding could be better to help show room status and payment status is done with a flag, but color coding is easier to read. As one review stated earlier, the reporting is very slim and lacking and mine does not work correctly, but I can get the numbers from other parts of the reporting or do a manual calculation and get the number I am looking for but its most likely a little bug that would be easy to fix. Overall, we are very pleased with this software and the integration with OTA channels and our website works like a charm. The only other complaint I would have would be the integration with the payment processor. We are doing this manually and it is working fine but integration with the software would be extremely great and save errors when reconciling. They say they are working on getting relationships for this service, so we will wait and see how that goes. I would recommend this company to new and future companies who want to integrate and move to a computer system for smaller properties.

Vendor Response

by Little Hotelier on January 26, 2016

Hi Justin, Thank you for taking the time to review us - we really appreciate your feedback! We have taken your comments on board and you will be pleased to know that we are working on an integrated payment solution that will be available very soon. You'll be able to process payments in a click! Our product team is working hard to continuously improve and evolve our solution and our product roadmap details some very exciting features. This includes more comprehensive reporting, guest profiles, apps and so much more. The first release of these improvements is Monday. (!) We want to take the time to thank you for partnering with us and look forward to helping in your success this year. Please don't hesitate to contact us at any time if we can be of help! Thanks, The Little Hotelier Team

VERY NICE BUT WITH INCREDIBLE HOLES

Oct 04, 2015
3/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am sorry, the team is really supportive. and I am sorry to send in this negative review. I like the overall tone of the app. the calendar part and the synking. but there are some INCREDIBLE FAULTS in the RESERVATION LIST page

I tried so many times to send out the message that the PAYMENTS PART needs some URGENT and I believe essential adjustments. I wasted time training, and setting up. and now I find out that it is totally hidden in THE RESERVATION LIST who paid and who paid what.

in the reservation list there is only the TOTAL AMONT DUE SHOWING, AND THE COLUMNS of the DEPOSIT AND THE BALANCE are hidden. this results in continuos risky, time consuming work inside the CALENDAR TIMELINE opening and closing all the bookings to find out who payd and who hasn't, who was processed in their credit cards and who sent in their bank transfers.

Where I work (boutique hotel in Brazil) there are no automatic processings of credit cards. so unless you have this feature you should not use this app. and the team of littlehotelier should not advise to use their app from the beginning I believe if you do not have API services.

which is what I really advise to do in Littlehotelier future because it was quite clarly stated to me that to adjust this function is not in their programs. which is quite amazing, in a negative way.

everything is set up to offer clarity of administrative vision. but for some reason they do not want to open up the columns of the deposit and the final payments.

after many messages the best reply I received was that Littlehoteliers are waiting for international similar requests.

I had the feeling that they were playing around with their start up forgetting that their clients' time is their focus.

Vendor Response

by Little Hotelier on January 26, 2016

Hi Stefano, Thank you for taking the time to review us - we appreciate your feedback and are really sorry to hear you are were not 100% happy. Our customers' success is our sole focus. We spend time helping our customers utilise the system to it's full advantage, and try take on all of the admin work to set you up so that you see the benefits immediately, without disrupting your tight schedule. We know how busy our customers are. With that in mind, we are really happy that you have decided to continue to partner with us and hope all is going well at Soleluna Casa Pousada. We have taken your feedback on board and you will be pleased to know that we are releasing some great calendar improvements next week. This includes the booking summary which is now even better than before. Thank you again for your time in reviewing us! We are a quick call away should you need any help. Best, The Little Hotelier

Couldn't be more pleased

Jul 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Service is fantastic and this is a very robust product given the price point. Honestly, difficult to come up with any kind of significant con. The channel manager and back of house functionality are impressive and without issue.

Vendor Response

by Little Hotelier on July 19, 2015

Thanks Brooke, we're really pleased you love our product, and value your feedback! Best regards, The Little Hotelier Team

Booking Engine

Jul 16, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Little Hotelier has an incredibly well designed booking page that allows at a glance availability and pricing. My direct bookings have improved dramatically since I transitioned to this software. Coupled with unlimited channel selection , a hard to beat combination!

Support has been efficient, timely and available! Definitely high marks in this category.

Inventory restrictions using the bulk update are a breeze, and changes to amenities are simple clicks. Rate programs are also visually intuitive to install and administer. The email campaigns both pre and post stay are a most welcome feature and have aided in guest satisfaction!

My only con would be the reporting, but through transparent discussions with the team, it is recognized and I look forward to their upgrading of this package, I have confidence it will be good!

Vendor Response

by Little Hotelier on July 16, 2015

Thank you for such a wonderful review and valuable feedback Ivan! Best regards, The Little Hotelier Team

Excellent integrated service that I could not do without!

Jul 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose Little Hotelier because of its integrated nature. We wanted one system that would do it all for our guesthouse, and we are very happy with the way it has improved our direct booking revenue, freed up our time by quickly synchronising our room inventory to B.com and Expedia, and allowed us to automate our guest communications too.