Who Uses This Software?

Starboard Suite is designed specifically for passenger vessels and watersports operators. Our booking process, payment system, check-ins and reporting are optimized for your specific business needs


Average Ratings

74 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Starboard Suite
  • www.starboardsuite.com/
  • Founded 1997
  • United States

About This Software

Starboard Suite is the first reservation system designed specifically for passenger vessel and watersports operators. Mobile-friendly online reservations are seamlessly integrated with your phone and walk-up bookings, so you can manage your entire business from a single dashboard. Support for electronic check-ins, gift certificates, employee scheduling, and much more. Customization, training and support are all included, as are free updates for as long as you're a customer.


Features Checklist

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Product Reviews

overall a good experience, a few minor errors

May 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: being able to access it from the internet instead of an outside app. connects all work stations well

Cons: not being able to sell multiple tours to the same person in the same transaction, which is a major part of my day to day job

Vendor Response

by Starboard Suite on May 22, 2017

Hi Karina, Thanks for taking the time to write a review! I'm glad to hear that you're having a good experience with our software overall, and that being able to access our platform from the internet has come in handy. I wanted to make sure you know that you can use our "book again" feature to add additional tours for the same person in a couple of clicks. Please feel free to reach out to our support team if you'd like additional info on how to do that. We're thrilled to have you on board!

We are using starboard to book tickets for tours and privately chartered vessels.

May 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: That it saves all the client's information so I have access to it if they book more than one event. Also that I can see events even after they have been cancelled.

Vendor Response

by Starboard Suite on May 17, 2017

Hi Erika, Thanks for taking the time to write a review! I'm glad to hear that our "book again" feature is coming in handy, and that everything is working out well :)

I enjoy working with Starboard Suites I find the scheduling function very easy to use.

May 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease in using and the way Starboard Suites is constantly upgrading their software. That it constantly works at making it easier.

Cons: I would like to be able to Jump to an exact date and not just the month. other than that I think it's great

Overall: It makes my job and that of my office staff so much easier

Starboard is a great system and easy to learn!

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Starboard is very user friendly. Its easy for people to learn even if they aren't great with technology. Navigation through the site along with changing trips and such is uncomplicated and in our busy environment you need that. Whenever we have needed help or to change something it gets done right away there's no hour plus wait on the phone. All in all I would definitely recommend it to any company.

Overall: The main benefit would be people not overbooking the boats which is a great relief . Starboard Suites is very organized and it is easy to find customer information when needed.

Vendor Response

by Starboard Suite on May 10, 2017

Jenny, Thanks for taking the time to write a review! We're glad to hear that you're finding Starboard Suite to be so user friendly. We think our job is to make software that makes your job easier. It's great to hear when we're getting it right :) Thanks again!

i enjoy using Starboard Suites every day! Makes my workday easier.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ease of scheduling events and looking up the events. the ability to schedule is easy even for a beginner and in teaching new employees is just a breeze.

Cons: I would like to be able to jump to a particular date, when searching for something for a customer would be most helpful

Overall: The quick and easy way it has to help it user with scheduling, the ability to search for daily,weekly, monthly events is great.

Vendor Response

by Starboard Suite on May 10, 2017

Eileen, Thanks for taking the time to write a review! I'm glad to heard that you're finding Starboard Suite so easy to use :) FYI, we redesigned the "jump to" functionality a couple of weeks ago. It looks a little different now, but we've actually made it even easier to jump to a particular date. Just look for the calendar icon at the top right that says "Jump to". If you're having trouble finding it, please don't hesitate to contact support. We're always glad to help. Thanks again!

This is by far the most user friendly software I have ever used.

May 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to navigate, drop boxes are self explanatory, looking up info is easy. Calendar is a great asset, changes are easily made!

Vendor Response

by Starboard Suite on May 03, 2017

Hi De-Alva, Thanks for taking the time to write a review! We're glad to hear that you're finding Starboard Suite so easy to use! We work hard on that, so it's great to hear that we're getting it right :)

Amazing capabilities and support! Easy on the customers wallet too!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Support and quick solutions to issues. Great communication.

Cons: Still growing so some ideas or visions are out on the horizon still. Not necessarily a con but undetermined.

Overall: We've been very happy with the crew at Starboard Suite they've done creating not one but FOUR control panels for us on a tight schedule. Our rep has always been courteous and helpful while providing quick answers to questions and quick solutions to snags. They're open-ness to develop new ideas and expand with our images was incredible. As a small business themselves I believe they truely care about my small businesses. Give them a try, you won't be disappointed!

Signed,
Hard to please but was pleasantly surprised!

Recommendations to other buyers: Small businesses feel in a company that can provide big business results and service.

Vendor Response

by Starboard Suite on April 27, 2017

Hi Cory, Thanks for taking the time to write a review! We're thrilled to have you on board, and glad that everything has been working out so well. Looking forward to helping you with your reservations for many years to come :)

Outstanding service

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's logical layout and ease of use.

Cons: I have not come across something I do not like yet.

Overall: Starboard Suite is new to our company this season and so far, we could not be happier. The customer service is outstanding and very accommodating to our needs as a tour and rental business. Moving forward, we don't see any reason why we would not continue to integrate Starboard Suite into our website for our online reservations.

Vendor Response

by Starboard Suite on April 27, 2017

Hi Cody, Thanks for taking the time to write a review! We're thrilled to have you on board, and glad that everything has been working out so well. Looking forward to helping you with your reservations for many years to come :)

The most flexible and agreeable software company in the industry!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Not complex at all, very user=-friendly. I love the concierge feature!

Cons: No complaints!

Overall: Working with Starboard Suite Tour Operator Software has been an exceptional experience. They think of EVERYTHING, and developed their system to seamlessly works with any business model. From the immediate, responsive communication, to the comprehensive training, integration with adwords & analytics, to the generous and useful "Welcome Aboard" gift, these folks have it FIGURED OUT! Customer Service Driven 100%!

Vendor Response

by Starboard Suite on April 21, 2017

Michele, Thanks so much for the review! We really appreciate your taking the time, and we're thrilled to know that things are working out well for you. Looking forward to helping you with your bookings for many years to come :)

Great Product

Apr 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Ease of use.

Cons: Load time.

Overall: Amazing ease of use and functionality. Since we began using this product reserving trips has never been easier. Definitely going to change things this season!

Vendor Response

by Starboard Suite on April 17, 2017

Kevin, Thanks for taking the time to write a review. We're glad to hear that you're finding Starboard Suite so easy to use! Looking forward to helping you with many successful seasons :)

I love these people!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: easy to use and navigate

Overall: We run a small seasonal business and we really needed an automated system for our open public lunch and dinner cruises. Where to start? The support staff came to my rescue....I first spoke to them on the phone, and then met them at a conference....they spent time showing me how everything worked. They are always patient, and I really felt a connection....I didn't feel like a number....small business to small business.....they always answer questions and are so helpful. I am hoping for a very long relationship.

Recommendations to other buyers: will let you know when I have been using it for awhile.

Vendor Response

by Starboard Suite on April 11, 2017

Jill, Thanks for taking the time to write a review! We're absolutely thrilled to have you on board, and we're looking forward to working with you in the years ahead :)

Great change from previous system

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to log in and access. I like that it provides names, emails, phone number of guests and breakdown of adults and children.

Cons: I haven't used it very long so none yet

Overall: I like that I can check each day whenever I want and that it lists the guests breakdown of adults and children. I am a new user and haven't had much experience but do far I like it!

Darling Darla

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Have yet to use as I haven't had any tours, but our company is pleased with your services. My 1st chance to use will be coming up shortly.

New to Starboard but it's great

Mar 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Still getting used to your software but so far so good and far superior to what I had been used to! Love your willingness to adjust and listen to suggestions! Keep it up!

Vendor Response

by Starboard Suite on March 01, 2017

Hi Mickie, Thanks for taking the time to write a review! We're glad everything's working out so well, and looking forward to many more years together :)

Starboard Suite is the true Star!

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use and setup.
Lower transaction fee then it's competition.

Overall: After researching numerous booking software companies I choose Starboard Suite. The training, setup, and product is far superior then the competition. Our rep has been a pleasure to work with and has helped us grow our business. I would highly recommend their product and services! Try them out you will not regret it!

Vendor Response

by Starboard Suite on February 20, 2017

Brandon, Thanks for taking the time to write a review! We're glad to hear that everything is working out so well for you, and we're looking forward to helping you continue to grow your business over the coming years.

Great costumer support

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are really happy with the program. The people from the company that are working with us are great.

Vendor Response

by Starboard Suite on February 08, 2017

Thanks for taking the time to write a review, Zach! We're thrilled to be able to work with you, and we think you guys are great too :)

Software review

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Overall, this is a decent software service for organizations needing reservation software. It will take users some time to learn the system and use it effectively...we are too new for us to say that it is now second nature.

Vendor Response

by Starboard Suite on February 02, 2017

Hi Reid, Thanks for taking the time to write a review! FYI, we're coordinating with your manager to schedule a training session for you and your team next week. That should help make everything crystal clear.

Working hard to make it work for us!

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
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Pros: intuitive. fast. easy.

Cons: so far no downside.

Overall: Rep (and I'm betting the entire Starboard Suite team) has been working hard to bring our updated system online before season kicks in. And this has been accomplished with humor, patience and sharing of knowledge to make our ticketing system (and a wee bit more) work for our team. The ticket portion launched late last year and has worked like a charm and, thankfully, has been intuitive to our team to handle calls and questions (a busy January). Recommend this group of folks to help move forward online ticket sales and more.

Vendor Response

by Starboard Suite on January 27, 2017

Hi April, Thanks for your kind review. Indeed, the charter and private tour side of your business is fairly complex, but that doesn't scare us :) Working hard is what we do! We've been glad to build support for the many different types of charters, private tours and school groups you work with. We've really enjoyed collaborating with you, and your entire team along the way, and we're excited to be launching our new charter and group management system next week! Looking forward to many years of future collaboration.

Game Changer for our business

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Intuitive functionality and system capabilities

Cons: Certain functions required to be adjusted by them versus us

Overall: Starboard was professional and helped elevate our business with their advanced system versus others and by taking the time to educate us through out the process. Any questions were immediately answered which made the usage seemless from our current system to theirs. Would highly recommend to others!

Vendor Response

by Starboard Suite on January 25, 2017

Hi Jason, Thanks for taking the time to write a review. We're really glad to hear that Starboard Suite is having such a positive impact on your business! Looking forward to many more years of collaboration.

New User - Efficient!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I'm a brand new user but so far everything has been great with ease of use and ability to move around in our new system!

Vendor Response

by Starboard Suite on January 24, 2017

Hi Heather, Thanks for taking the time to write a review. We're excited to have you on board, and glad to hear that you've found Starboard Suite so easy to use!

After running a dinner cruise boat for over 28 yrs We found what we needed with Starboard Suite

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Being a seasonal family business, all cylinders needed to be firing effectively when running. After trying multiple online reservation systems we found a great company in Starboard Suite. Customization of boarding manifests and menu selection options were needed for us to operate smoothly. The representative and his staff met every deadline given and most times ahead of schedule. I've heard from past company's; "its in the development queue and will be done in our next edition" yet most times it never materialized. Starboard Suite understands the importance of customizing a system in a timely manner. And since no two business is exactly alike that's critical. They continue to upgrade their system to be cutting edge and I'm amazed at how reasonably priced a custom featured reservation system can be. I tip my Captains hat to the staff there for a job well done.

Vendor Response

by Starboard Suite on January 12, 2017

Capt. Lance, Thanks so much for your kind review! It's been an pleasure to help you grow your business, and we look forward to many more years of collaboration. Wishing you a successful 2017!

Great Customer Service

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The ease of use and the fact our guests are able to book online.

Overall: Customer service is such a great quality to have, and this company has a great team behind it. Whenever we need help with something in the office, our personal rep is always available. Our system is way easier now that we don't have to use a book and can do everything online. Our sales have increased a great ton since we introduced online booking through Starboard Suites. We could not be more happy with the product.

Recommendations to other buyers: Get to know your personal rep well and build a friendly connection!

QUALITY PRODUCT AND EXCEPTIONAL CUSTOMER SERVICE!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In my opinion many a good business have a great product but are woefully lacking in customer service. That is not the case with Starboard Suite, not only is their product outstanding their customer service is top notch. Any issues, which were few and questions we had were always addressed immediately and efficiently. No waiting for return calls or lack of knowledge. I would recommend Starboard Suite to anyone looking for a quality company in this service sector.

Vendor Response

by Starboard Suite on January 09, 2017

Veronica, Thanks so much for taking the time to write a review! We're so glad to hear that we've impressed you with our customer service. As you can probably tell, we try to focus on always putting our customers first. It's nice to hear that we're getting it right :)

Get for small business

Jan 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Very easy, cheap, and great communication

Cons: up to date features and connections with affiliates

Overall: I was with SS for 3 years and they worked great. I wish they had more features but that's what makes their cost so so cheap compared to others.

Vendor Response

by Starboard Suite on January 05, 2017

Hi Alex, Thanks for taking the time to write a review! We've been very busy cranking out new features this year, including integrations with Square, Smart Waiver, Mail Chimp and Constant Contact. And, we've got lots more in the pipeline for this year. We'd love to welcome you back when you're ready :)

Great System All Around

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: User friendliness

Cons: none

Overall: Starboard Suite is very useful in our company. It allows our team to access our reservations and make reservations anywhere. It is incredibly user-friendly and makes adding and changing our available excursions incredibly simple. This software is the best we have used so far. A++

Vendor Response

by Starboard Suite on December 29, 2016

Marina, Thanks for taking the time to write a review! We're really glad to hear that you're finding Starboard Suite to be so user friendly. Even as we continue to add more features, ease of use is very important to us, so it's great to hear your feedback that we're getting it right :)

Best Online experience!!

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Best software for Online Reservations. We transitioned from an actual Reservation Book to going Online Reservation. It's easy to use, easy to understand. Even if you are not Tech Savy you will completely understand how to use this system.

Best Online experience!!

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Best software for Online Reservations. We transitioned from an actual Reservation Book to going Online Reservation. It's easy to use, easy to understand. Even if you are not Tech Savy you will completely understand how to use this system.

Vendor Response

by Starboard Suite on December 19, 2016

Hi Sasha, Thanks for taking the time to write a review! We're really glad to hear that you've found Starboard Suite so easy to use. We think a lot about our customers, so it's always nice to hear that we're getting it right :)

Easy to understand set up

Dec 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: The system makes booking trips very functional and saves a bunch of time and paper. The system has worked very well once we worked out our in-shop kinks but for the most part has been very good.

Vendor Response

by Starboard Suite on December 17, 2016

Hi Joseph, Thanks so much for taking the time to write a review! We're thrilled to have you on board, and glad to hear everything has worked out so well.

Starboard Suite makes my day that much easier!!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The ability to login from home and remotely to view the trip schedule.

Cons: Not being able to view one "one day" at a time. With a huge fleet, the monthly calendar displays too much data on the screen. I would like to have the option to be able to see just one (1) day at a time.

Overall: Coming from a paper system, the Starboard Suite reservation system makes my day as a Captain that much easier. I can log in from home before my day begins and see what trips I have, and how many passengers for each. I can also look at this system remotely from my iPhone throughout the day and see any updates to the passenger count that may have occurred!

Overall a great improvement over the old paper-based system!

Vendor Response

by Starboard Suite on December 15, 2016

Hi Captain Joe, Thanks for taking the time to write a review! We're thrilled to have you on-board, and glad to hear that everything is working out so well since you started using Starboard Suite.

Incredible Customer Support

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use. A lot of features.

Cons: I would like to be able to make mass changes to mass event adds that I had done in the past.

Overall: The team at Starboard Suite does a phenomenal job responding to inquiries and making schedule adjustments for us and does so extremely quickly. This is great for us when we want to make pricing changes, add new locations, or offer specials. The software is easy to use and the functionality is great for our customers. We shopped around quite a bit and not only was Starboard Suite an incredible deal, they were also the easiest to communicate with and had by far the best customer service. If you are shopping for a scheduling software to use, look no further. These guys are the best!

Recommendations to other buyers: The software is great, but the team supporting it is even better!

Vendor Response

by Starboard Suite on December 14, 2016

Hi Tony, Thanks so much for taking the time to write a review. We're thrilled to have you on-board, and glad to hear that things are working out so well with our product and our service!! ---- In terms of mass changes, we wanted to make sure you know that you can already: - Make global changes to any of your price levels, event types, locations, vessels, etc. - Add new price levels, event types, locations, vessels, etc in your Control Panel any time. - Modify any of these properties on individual events any time. - Add a series of events with any price levels, days, locations, etc. We've been cautious about allowing mass modifications to individual events, since it's inherently easy to get into trouble with these types of one-click operations. We do expect to open this up to individual customers in the coming year. We'll add you to our list and let you when this becomes available. We're always glad to make mass modifications for you as well!

Great Customer Service

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Very easy to use and you can take you time with each customer. I love how you don't have to think as much, it does all the thinking for you

Cons: We have not had the system very long. We are working on the quirks, but everything is adjusting smoothly.

Overall: I have had a wonderful experience working with Starboard Suites. I am not computer savvy at all, but working with this system sure makes it easy. Thank you so much for making this as simple as possible to use.

Recommendations to other buyers: None that I can think of at this time.

Vendor Response

by Starboard Suite on December 13, 2016

Hi Paula, Thanks so much for taking the time to write a review! We're really glad to hear that your experience with our software and our customer service has been so positive.

Great service!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: How simple and easy it is to use. It's even better that we have someone on call whenever we need them.

Cons: Set up took quite a while, but the end product blew us out of the water so I guess I can't really complain.

Overall: I use Starboard Suites every day in the office for booking our cruises! It's fantastic! It's quick, easy, and the staff is always on call for whenever I need them with any questions I may have! I highly suggest this reservation system to any company dealing with a lot of reservation traffic.

Vendor Response

by Starboard Suite on December 13, 2016

Hi Greg, Thanks for taking the time to write a review! We're really glad to hear that everything is working out so well for you. Looking forward to helping you with your reservations for many years to come!

Starboard Review

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy to use.

Cons: Nothing, so far :)

Overall: Starboard is quite a simple program to use to schedule, it is pretty straightforward and easy to use.

Vendor Response

by Starboard Suite on December 13, 2016

Sally, Thanks for taking the time to write a review! We're thrilled to have you on board, and glad to hear that Starboard Suite has been straightforward and easy to use.

Great system and getting better

Dec 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: The simplistic interface could be enhanced to work more intuitively on tablet and touch devices.

Overall: We were in need of an online reservation system that was low cost and quick to set up. StarboardSuite filled that need perfectly. The account management team helped us get set up quickly and trained us in the easy to use system in about an hour. Whenever we had a question, they are quick to respond - whether by email or phone.

They're a great team to work with!

Vendor Response

by Starboard Suite on December 09, 2016

Hi Casey, Thanks for taking the time to write a review! We're really glad to hear that Starboard Suite is working out so well for you. As you can tell, customer training and support are big priorities for us. I also wanted to let you know that we'll be rolling out an iOS app for our Control Panel in the 1st quarter of 2017. We'll reach out directly to see if you'd be interested in early access to that. Thanks for being a great customer!

So much easier than I was expecting

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Vey easy to run and explain

Cons: Have not found one yet

Overall: I was worried that it would take a lot of time to get our people up and running and it really did not....

Recommendations to other buyers: not yet

Vendor Response

by Starboard Suite on December 06, 2016

Robin, Thanks for taking the time to write a review! We're thrilled to have you on board, and glad to hear that it was so easy to get your staff up and running with Starboard Suite!

Online Reservations

Dec 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use.

Cons: Nothing

Overall: We recently went to an on-line reservation system and the transition has been pretty smooth.
Time saving:)

Recommendations to other buyers: no

Vendor Response

by Starboard Suite on December 01, 2016

Mary, Thanks so much for taking the time to write a review. We're glad to hear that the transition has been smooth and that we're saving you time!

Great customer service and excellent platform

Nov 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Mike Fleisher and the team at Starboard Suite have made the process of getting our client set up for real time ticketing a pleasure. They are always there to clarify things and assist when needed. They really go above and beyond in terms of customer service. I look forward to working with them for many years to come.

Vendor Response

by Starboard Suite on November 27, 2016

Marc, Thanks so much for taking the time to write a review! We're looking forward to working with you for many more years as well :)

Starboard Suite is Exceptional!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use

Cons: Some of the type face on the calendar could be darker and easier to read (but maybe it's my eyes.)

Overall: I worked in an office, in the pre-computer age, then left to raise my children. I didn't return to office work until last summer, so I was a bit apprehensive about learning a new computer program. However, when I was introduced to Starboard Suites, I was amazed at how easy it was. The few times I needed help, they answered the question immediately, and even made adjustments quicker than I ever imagined. All of my experiences with the Starboard Suite software have been great!

Vendor Response

by Starboard Suite on November 16, 2016

Barbara, Thanks so much for taking the time to write a review! We're really glad to hear you're having such a positive experience with Starboard Suite, and we're looking forward to many more years of collaboration with you at River Lady.

Great and easy!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, stable, never crashes, reliable, and simple!

Cons: Nothing I don't like

Overall: Such a great, quick and easy service. Incredible value! It's so easy on every end, to create new and existing ways for me and the business to grow !!

Vendor Response

by Starboard Suite on November 11, 2016

Taylor, thanks so much for taking the time to write a review. We're thrilled to have you on-board!

LOVE LOVE LOVE

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: this has streamlined our reservations and we love how easy it is to use. If we ever have questions or problems customer service s friendly and quick to help.

Vendor Response

by Starboard Suite on November 17, 2016

Cassie, Thanks so much for your kind review! We're happy to have you on board, and thrilled to know that everything is working out so well for you.

Great Onboarding Process

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am new to using Starboard Suite and the onboarding process has been very efficient. The Starboard Suite team has provided great hands-on support and is extremely fast and responsive to questions.

Vendor Response

by Starboard Suite on November 07, 2016

Katie, Thanks so much for the kind review. We're thrilled to have you on-board!

New to Starboard Suite

Oct 24, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Love the ease of the program and the many different reports I can print out. Customer service is top knotch!

Stellar Customer Service

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy for customer and business to use. Customize-able.

Cons: nothing

Overall: Customer service is second to none. We've had very few issues and each time Mike has a solution. I always feel as though the staff of Starboard Suites has our business's be

GAME CHANGER

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Intuitive. Easy to use. Adaptable.

Cons: You can double book the vessel...but understand this is already being worked on. More expensive than some of the other options but feel it is good value.

Overall: This product is a game changer for us. The team at Starboard Suite worked to help us customize the platform to realize the profit potential of the company and provide a valuable operational tool to ensure that our asset utilization is maximized. Very little effort to get up and running, training is first class, and the software itself is extremely intuitive and user friendly. Would recommend it to anyone.

Vendor Response

by Starboard Suite on October 24, 2016

Hi Harry, Thanks so much for taking the time to write a review. We're thrilled to have you on board! FYI, vessel schedules are now strictly enforced -- ie, there's no risk of double-booking a vessel.

Starboard Suite Saved Our Ass

Oct 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great support, easy to use

Cons: needs to reflect actual ferry services a bit better. There is no dropdown in this form for Maritime Transportation!

Overall: My wife and I have a small ferry company and our online reservation service crashed. Starboard Suite had a program that works so well that we were up and running in a couple days. Support was instant and constant. They tweaked things specifically for us. Our office manager and my passengers love this system that we use mostly for online reservations.

Recommendations to other buyers: Unless you are a genius- don't try to rewrite what these guys have expertly done!

Alright, but definitely could use updates

Sep 17, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It is easy to use

Cons: As I said before it is too basic

Overall: I have found that overall the product is too simple for online booking. It doesn't give enough options for controlling bookings and scheduling of employees.

Recommendations to other buyers: There should be a communication feature where employees can provide days that they are available/ unavailable to work.

Vendor Response

by Starboard Suite on September 20, 2016

Hi Michael, Thanks for taking the time to write a review. I'd love to chat with you in more detail at your convenience. It sounds like there are some features that we could help you take better advantage of with a quick training session. I'll follow up directly to coordinate a time. Thanks again!

User Friendly

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: How it is all customer driven

Cons: Nothing

Overall: Its been a very easy transition, its extremely user friendly and if you get hung up on anything they are quick to answer any and all questions.

Recommendations to other buyers: Would love an app

Vendor Response

by Starboard Suite on August 25, 2016

Cassie, Thanks so much for your kind review! We're thrilled to have you on-board.

First Class

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It's so customizable! You can completely tailor it to fit how your business operates. I also love that you can up-sell to your customers. It's so easy not only for us operators to use but best of all it's easy for customers. Finally it's specific for the boating business so they understand operations similar.

Overall: Mike and the team at Starboard are fantastic! They truly care about your business. They will do whatever they can to help make you successful and make sure the systems works best for your business. Their service is first class and they are back to you always that day and better yet within hours.

Recommendations to other buyers: You won't be disappointed!

Vendor Response

by Starboard Suite on August 03, 2016

Thanks so much for your kind review, Jenny. We're thrilled to have you on-board!!

Easy to navigate

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very simple. No problems.

This is a very straight forward, organized software.

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It has been a breeze working with starboard suites software. It's made my job very easy and I would ew come t it to any business in the same category of work.

Great service! Great Price! Great Booking System!

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have worked with Starboard Suites for quite some time now and love the ease of the program.

I know I can always give them a buzz and they will help us personally with our custom booking system.
Thank you guys for the great service!

18 months+ User, Couldn't do business without

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the get go, StarboardSuite gave me confidence that I could depend on this company to help me do business best. Before I even signed up, Mike, the founder gave me a live screen walk through that lasted over an hour explaining the whole product. I run a Whale Watching company where I am the owner/operator. Starboard Suite has enabled me, as a "one man show" to effortlessly manage reservations. I am contacted at least once a month by other reservation companies, but I never even consider calling them back. When you have the best in features, customer service, and innovation, it wouldn't cross my mind to go elsewhere. Mike is beyond 5 starts in customer service, always answering emails within 24 hours, even on weekends. Starboard Suite is a no-brainer, especially for small businesses- their back end features allow me to control every detail and feature of tours at the click of a mouse.

Love it!

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been one of the most efficient, effective tools I've come across. The only critique I would suggest changing would be to allow someone with my level of access to see the screen that lets you know what has changed since the last time the site was reviewed.

Vendor Response

by Starboard Suite on May 18, 2016

Thanks for your kind review, Suzie!

Cruise Reservation System f

Apr 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: starboard suites allowed us to check in cruise customers that has made reservations. Easily displayed phone numbers so we were able to call our guests if they were running late, or needed help getting to our dock.

I use this system for my watersports company in Hilton Head Island, South Carolina.

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company starting using this software 2 years ago and we have only positive things to say about. The customer service is very helpful anytime we need. Overall we love the system.

Vendor Response

by Starboard Suite on April 14, 2016

Thanks for the kind review, Taylor. We love working with you guys as well!

Very Easy to Pick Up

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can't say enough about the customer service I have received from Mike. Incredible in every aspect.

Vendor Response

by Starboard Suite on April 14, 2016

Thanks for the kind review, Michael. We love working with you guys as well!

Greatest Customer Service in the World!!

Apr 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Starboard Suite for over two years and find it to be user friendly, easy to adapt to changes in our business, and of over the top customer service. Its easy to train partners to use the system which is a big time saver for us. Also the many reports it generates makes it easy to invoice your customers and understand haw to tweak your business.

I would highly recommend this system to anyone.

Vendor Response

by Starboard Suite on April 13, 2016

Tom, Thanks so much for taking the time to write a review! We very much appreciate your feedback, and we're thrilled that things are working out so well!

Great tool literally tailored to our business!

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Starboard Suites has been a tremendous asset to our business. Customers are able to book their online reservations 24 hrs a day. This reservation system allows them to view the current offerings, activities and availability daily, which in turn frees up the excessive amount of time previously spent on the phone answering such questions. It makes our business more efficient. This is a great tool! Starboard Suites tailors their system to your personal business needs and recommendations. We would highly recommend them to anyone.

Easy to use and shows live availability

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I enjoy using this software as it shows live availability, is easy to use, and best of all - easy to make changes to existing reservations! Some other systems do not allow for changes without being an administrator and that is often annoying as our agents have to call the vendors to make minor changes.

easy breezy

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy esp for a non tech person...that would def. be me!!!

We use Starboard Suites for our online booking for out watersports business.

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think the software is very accessible and easy to navigate. It's has been very helpful with our business and have not had and problems thus far.

Intuitive and indispensable┬┐a tour guide's perspective

Mar 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a guide using Starboard to pick up clients daily, I found the system intuitive, simple, and accurate. I was required to drive to multiple hotels during a short time period, and would have been unable to do so without the utility of Starboard's manifest. I used the software through Safari on my iPhone and never had a problem.

Love how much this eases my job

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software has made our transition from pen & paper reservations to online so easy and seamless. Due to the volume of reservations and variety of activities our company offers I was very concerned when we started to make the switch to online reservations. Well we are in our third year and it just keeps getting better with each season. It has given our business the opportunity to grow and expand. The customer service is off the charts. We get very quick responses to any questions or concerns that arrive during the business day. Any problems that arise are resolved in a timely fashion. And it seems like with each new update the concerns I have are already resolved before I can bring them up. Thanks and keep up the great work!

Vendor Response

by Starboard Suite on March 11, 2016

Thanks for the kind review, Caitlin! We really appreciate having you as a customer, and we're looking forward to another great season working together.

Great find

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been with Starboard Suite for over 3 years now and have nothing to complain about. My experience with Starboard Suites has been nothing but great. Every Time I have something that I think will work better for me I email them and they respond in no time and then they attack my issue as if it was their main focus. Since using Starboard Suites my conversion rates have gone up and my customers have told me great things about using the booking process we put together. If you are looking for a booking company to treat you like one of their own then Starboard Suites is or you, and you can not beat the price for what they offer.

Vendor Response

by Starboard Suite on February 17, 2016

Alex, Thanks so much for the kind review. We very much enjoy working with you too :)

User Friendly

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have nothing bad to say about Starboard Suites. Very easy to learn and love the control I have to change information on site instantly! The only little issue I have is we are on different time zones and I have to wait until 12pm to call if I have a problem I can't solve myself. I just see this as a slight inconvenience and no one┬┐s fault. Highly recommend using Starboard Suites

Vendor Response

by Starboard Suite on February 17, 2016

Hi Amy, Thanks for the kind review! It's great to hear that in addition to how much control you have over the system you find Starboard Suite easy to use! We work really hard on that, so it's always nice to hear that our efforts are paying off :) In terms of the timezones, I wanted to make sure you know that: 1) Even though we're on Pacific time, there's no need to wait until noon Eastern. We reply to non-urgent customer emails from 9AM Eastern until 1AM Eastern. If you need a callback, just let us know. 2) We monitor your system 24/7 and we process a test transaction every 60 seconds. Any urgent issues are addressed immediately.

Easy to setup and use. Our customers like the option of planning ahead and securing their time

Feb 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Simple to use for both employees and customers.

Vendor Response

by Starboard Suite on February 17, 2016

Thanks for the kind review, Matt!

Great add on to our business!

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is easy to use on the business owner side and customer side as well. Starboard Suites is fantastic to work with. Response time if there is a problem is minimal, you always can count on a response and they are very knowledgeable of there product. If you have some idea you like to incorporate, they listen and will try to find ways to make it happen. It does not always work, but they are trying and are very service oriented. We been very pleased. Other companies have tried

Vendor Response

by Starboard Suite on February 17, 2016

Hi Doris, Thanks for taking the time to write a review, and for your kind words regarding our service.

Excellent Service! Excellent Product!

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really can't say enough about how impressed we've been with the customer service and the product we receive from Starboard Suite. Mike has gone above and beyond in every instance, has provided a solution to every problem and his "can do" approach to each project is refreshing.

Vendor Response

by Starboard Suite on February 17, 2016

Hi Heather, Thanks for the kind review! In addition to our reservation and ticketing platform, customization and "white glove service" are very important to us. It's great to hear that we're focusing our efforts in the right place :)

Fantastic!

Feb 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been SUCH an easy program to use- easy to pick up, with the perfect level of customization. Mike has also been a fantastic contact- going above and beyond any time we've needed assistance. Wouldn't recommend any other program.

Vendor Response

by Starboard Suite on February 12, 2016

Suzanne, Thanks so much for the nice review! We very much enjoy working with you too :)

It's like having my own private reservation program.

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Starboard Suite is easy to use, affordable and includes a variety of features that cover almost every situation. I have used 3-4 different programs over the years and Starboard Suite is the best. Many other programs I have looked at did not match the quality and feel of my website. Starboard Suite worked very hard to make the transition to their site seamless and unnoticeable. The best feature is probably the customer service. It is timely and understandable. They also work hard to help me customize features to meet my needs.

Vendor Response

by Starboard Suite on February 12, 2016

Carrie, Thanks so much for the thoughtful review! Customization and our "white glove service" are a big part of what we focus our energies on here, so it's great to get confirmation that this is working so well. Looking forward to another season with you!

Teaching an Old Dog New Tricks

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been in the Lunch & Dinner Cruise boat business since 1989 (27yrs) and after trying several reservation systems we have found Starboard Suite is the one we can stick with. They have the ability to make the difficult things easy. This makes our business more profitable by freeing up our time to concentrate on selling and servicing our customers. We needed some custom features that no other company offered. Starboard Suite was willing to make those features for us when others said "That is in our development cue". Mike and his team said we can create it and they even did it ahead of schedule. This old dog likes being ahead of its competition and Starboard Suite with its cutting edge technology made that possible.

Vendor Response

by Starboard Suite on February 17, 2016

Lance, Thanks for the kind review. We've very much enjoyed working with you to help build out your custom passenger and meal system. It's great to hear that we exceeded your expectations in terms of timing and willingness to help.

Simplicity at its finest.

Feb 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The last thing we wanted for our web site was "hard to manage" reservation software. Starboard Suites integrates perfectly with any operating system and is simple to operate. With all the latest updates there's nothing our customers can't do when it comes to making their reservations on line.

Vendor Response

by Starboard Suite on February 17, 2016

Thanks for the nice review, Todd! We really appreciate it.

Great booking solution

Feb 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Starboard Suite is easy to use; easy to manage; easy to update; and, best of all easy, to integrate with your company's website. I recommend it.

Vendor Response

by Starboard Suite on February 09, 2016

Thanks, Wayne! We're glad to hear you're finding Starboard Suite so easy to use, manage, and integrate.

Incredible support

Aug 06, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the best support I have ever experienced. I am not very technical but they were able to customize the system to my exact needs very quickly. Everything worked from the get to and its always improving. Its perfect for my needs.