The Flybook

The Flybook

5 / 5 6 reviews

Who Uses This Software?

The Flybook manages reservations and marketing for adventure parks, ziplines, tour, activity, lodging and rental providers.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • The Flybook
  • www.theflybook.com/
  • Founded 2006
  • United States

About This Software

The Flybook helps adventure parks, ziplines, tour, and rental providers manage their reservations and marketing. Founded in 2006, it is the original cloud based software for the activity industry. The Flybook offers solutions for businesses who need more out of their reservation software: from managing multiple locations, to fine tuning and customizing offerings so they fit into your business model. Above all else, our support is second to none, we strive to be your closest business partner.


Features Checklist

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Product Reviews

Awesome to work with such competent and empathetic folks!

Jun 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The experience working the The Flybook's team in getting our account set up was 5-star. This is our 4th reservation system and I can confidently say that I think we've at last found the best fit for our many intricate needs (e.g. bike rentals/tours, kayak rentals/tours -- with both single and tandem kayaks, shuttle service, hiking tours, etc.).

Cons: Because of the many intricacies (which are also a pro) there is a steep learning curve for learning to use the system. Training seasonal staff to use the system will take a bit of extra effort, though will be worth it in the end.

Vendor Response

by The Flybook on June 05, 2017

Shelby, thank you for the kind words. The entire team has really enjoyed working with you. You make us want to go the extra mile! We look forward to a great partnership. Good luck with your season!

Great Reservation System

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to train staff to use the software, versatile, company very open to feedback, always updating and improving.

Cons: Phone support

Overall: Overall, I LOVE the Flybook reservation system. My staff were all able to learn it quickly, once I got up to speed with creating new items and settings I was able to do that quickly and easily. The team at the Flybook is always working hard to improve the system and come up with solutions for whatever challenges we bring them. The system is extremely versatile and is able to work well with many different type of promotions that your business may want to run. The Flybook team is extremely receptive to feedback and requests. The one and only thing I don't love is that when you call the technical support phone line literately no one ever answers the phone. However, in the same breath, they are very responsive to emails and resolve issues very quickly. Sometimes you just want to be able to pick up the phone and get a quick answer for smaller things that may come up with out emailing to open a support ticket. This one small annoyance is far outweighed by the many benefits the Flybook offers. I would whole-heartedly recommend this system to anyone looking for a comprehensive reservation system for their business.

Recommendations to other buyers: Don't get overwhelmed by the set up process. The details can be overwhelming, but when the system is up and running it is so worth it.

Vendor Response

by The Flybook on April 11, 2017

We really appreciate your review, Amariah! It's been great getting to know you and work with you and the team at Treeumph! Thanks for the feedback on the phone calls (you know you can always call me, too!). Look forward to more brainstorming and development with you!

The Flybook: An incredible resource for enhancing customer service!

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The Flybook team has worked with us to create a platform for effectively managing reservations, tracking financial growth, and evaluating marketing decisions. As we have grown in our recognition of what we need in such a system, The Flybook team has delivered.

Cons: Every improvement that we've suggested has been respected and continuous improvements have been made by The Flybook team. I can't think of a downside to purchasing this software.

Overall: Before we implemented The Flybook as a reservation system in 2016, wait times at The Adventure Park at Virginia Aquarium sometimes exceeded two hours. Guests would arrive during the same period every day and would cluster into a mass. It was frustrating for them and stressful for our staff. Now, with The Flybook, guests smoothly flow past check-in and waiver completion and get to the fun stuff of climbing and zip lining more quickly. In addition to easing these tensions, The Flybook team has helped us turn this reservation tool into a system for evaluating our business performance and for making marketing decisions. The Flybook team listens to our needs and responds with continuous software improvements.

Recommendations to other buyers: Talk to The Flybook team. You will appreciate their software.

Vendor Response

by The Flybook on April 10, 2017

Thank you so much for the review and feedback, Kema! We so enjoy working with you and the team at Virginia Beach!

A Valuable Partner

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The transformation of our Outdoor Venture parks since we started using The Flybook has been significant. Our sold out periods during the day are now easily managed and operationally, the reservation, waiver and check-in processes are extremely smooth for our climbers. Above all else, The Flybook has become one of our closest partners. They have a vested interest in our success and not only respond to our requests, but proactively bring us ideas for using software as a tool to help grow our business.

Vendor Response

by The Flybook on April 04, 2017

Thanks for taking the time to review us, John! We are greatly appreciative of your partnership - you and all of your parks keep pushing us to get better.

Does everything for our rafting company!

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The activity and resource calendar is great - we are able to assign boats and staff on a custom, trip-by-trip basis. Everything on the calendar is customizable.

Overall: The Flybook has made dozens of valuable improvements since we started with them years ago. They continue to provide good customer service and important updates - more than I can say for other companies, who we have considered contracting with. Thank you! The system works well for our rafting company,

Vendor Response

by The Flybook on March 29, 2017

Hi Lauren! Thanks so much for the review. It's been great working with you!

Flybook is awesome! I highly recommend their product and service

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The development team is always working to improve the system to meet our needs.

Cons: The hardware devices that we use are limited. We would love to switch our kiosks to apple products but are unable currently.

Overall: When we started to look for a reservation system that could meet our diverse needs Flybook, who had previously contacted us, was on our list of possibilities. We reached out to support staff who LISTENED to our needs, went away and contacted us the next day with truthful answers about what they would be able to do immediately and what they could build out over the course of a few months. We were immediately impressed with the response time, attention provided and understanding of what we expected from our system. This has never stopped.
We signed up and were up and running within a month. The transition, like any transition was a bit challenging with staff being apprehensive because busy season was 3 weeks away and we had to get the kinks worked out. We flew through busy season without a hitch.
Flybook continues to listen to our needs (we have a lot of them) and work with us one on one to accommodate the intricacies of how our business functions. From sales to operations they have created processes that before Flybook we only wished for. Their development team continues to work with us on a daily to weekly basis to make sure everything is working as efficiently as possible. We are about to open a second location and look forward to Flybook helping us grow!

Vendor Response

by The Flybook on March 28, 2017

Thanks for the review, Kathy! We so appreciate your partnership and look forward to it continuing to evolve. And regarding those Kiosks...it's in the works! We'll hopefully have an update for you next week on that.