Rezgo

Tour & Activity Booking System

5 / 5 38 reviews

Who Uses This Software?

Rezgo is specifically designed for businesses who provide in-destination tours, activities, and attractions. Rezgo is well suited to tours including guided, walking, sightseeing, kayak, etc.


Average Ratings

38 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Rezgo
  • www.rezgo.com
  • Founded 2005
  • Canada

About This Software

Rezgo is a leading tour operator software for businesses who offer scheduled or guaranteed departure daily tours, activities, events, and attractions. If you are using pen and paper or an outdated reservation platform, you may be missing out on revenue from customers who want to book with you online. Rezgo provides you with a beautiful web booking engine, support for bookings on mobile devices, point of sale bookings, the most powerful availability and pricing rules engine, and much more.


Features Checklist

  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

Product Reviews

Having used other software before, this one is, by far, the easiest to thandle when starting.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: First , the support so far has been quick, concise, accurate and led to progres severy time I contacted them. I have set up the site in one week( between tours) when it took me three months with others which I have tried.
Second, the tours are easy to build, the set up is intuitive and if it were not for my lack of experience, I woud have done it even faster.
Third, the few issues and questions I had were resolved within 24 hours and the instructions are clear.
Fourth , the look of the listings is really good and engaging, very close to my main site, and very clear for customers. The tickets and receipts are simple and complete. It gives confidence to travelers which are becoming more and more demanding.

Overall: Quick set up of tour listings and very good support so far.

Easy to use, great support, flexible

Jun 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It is easy to create and modify products, manage bookings and offer clear and easy access to customer to book products

Overall: Online booking system

It has been a great experience with Rezgo. Very supportive and responsive at a speedy response

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Very functional, and easy to use . Easy to find what you are looking up . Allows lots of pictures

Overall: It allows it easier for Expedia to help market my Product and services

Great for startups because there are no set up cost and super fast customer service

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Ease of use is what makes it so great, easy to set up and many cool features to manage your small business efficiently, easy to integrate with plugins

Cons: commission charge seems a bit high for direct reservations and through OTA's.
Everything else is great about rezgo, highly recommended.

Overall: Easier to manage our business and easier for customers to book our tours directly

Great Service thank you

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and great customer support service and overall a good system to use.

Any issues or questions I had were answered quickly

Cons: I like the software my only wish is that it would be more compatible with wix sites, like a plug in would be good as they have done for word press

Vendor Response

by Rezgo on May 04, 2017

Thank you for the review Sam. We would love to have a plugin for WIX as well, but unfortunately WIX did not allow us to have an app. We're looking at some other options and we'll keep you posted.

Great and cheap solution for small businesses

Mar 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have started using Rezgo about a month ago. I found them when researching cheap ticketing solutions for tour operators. So far it was the most cost-worthy solution, as Rezgo only charges per booking and has no monthly fees. That's perfect for small businesses like mine.
I could easily integrate the booking software into my website. They also offered customisation, which I would usually need a web developer for. I also like that they offer a direct booking option with a Facebook App. However I would appreciate an iOS and Android app for the booking management and/or one to use for me as tour operator to list in the store.
What's great though is the ticketing system that creates mobile and print versions of the booking ticket. Those can be easily checked in with a QR code scanner.
I also created some promo codes that are really easy to maintain in the system. They can be limited and easily created and deleted.
The customer support is really great too and usually replied within a couple of hours. The agents were really friendly and offered solutions to my problems with Rezgo or promised to keep an eye on them.
One thing that is a slight problem however, is that the payment methods offered are not updated. The ones given in my country (Ukraine) are out of date and when requesting those at those partners, I got a negative reply that they don't operate here. I would wish for a better integration of other payment methods, like Payoneer, that is the easiest available in Ukraine.
All together Rezgo helped me focus on my business instead of wasting time with software. Will gladly recommend it!

Great Customer Support and excellent features and User Interface

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Funcionality is perfect for the tour and activity business.

Cons: Some of the more complex functions are not as intuitive, but Rezgo suport is very responsive when needed

Overall: Very Happy with my experience launching my activity business with Rezgo. From sign-up to the integration into our website, Rezgo has provided very strong support. It began with some great automated emails/blogs about different aspects of their system. When I had questions about features and processes their customer support was very responsive and helpful. The Rezgo engine is very robust with a ton of functionality that I have yet to explore, but the process of setting-up some initial, simple tours, was very intuitive and easy.

Very Organized

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: This software is so easy to use and everything is laid out very clearly.

Awesome service and very easy to use!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use

Overall: The shop itself is very, very easy to use, and the products can be added quickly and without too much hassle. The support is great, I got an adjustment on the template to fit my own website and it looked perfect. Good job guys!

Recommendations to other buyers: Yes, I thin you guys should make your own fully responsive Wordpress theme for tour companies.

Great Software!

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After endless searching for software that could give us all the features we needed, we were happy to find Rezgo. The software is easy to use, especially for someone who is not very tech savvy. We also are impressed with the excellent customer service. We called a few time with questions and they were answered right away and solutions were explained patiently. We love the professional look of our site and the great service!

Excellent Customer Support

Oct 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I needed to co-brand my rezgo website with my company colours but I could not do it myself.
I contacted rezgo support center and it was done for me within 24 hours. Now I have my company logo and footer information on my rezgo website.

GEO Pictorial Wildlife & Landscape Photography Workshops & Tours

Sep 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like how the trips are set up as Inventory Items within which you can have different options which in turn you can customize to your hearts content.
As a very small provider of tours, the fact that I can integrate such a powerful online booking system to my own website.. and take advantage of the huge network of outlets being created by Rezgo and the fact that I only pay-as-I-go via a very reasonable commission rate on bookings made is to me priceless as cashflow for a small operator such as I am is a major issue.
On top of that, the complimentary co-branding service they offer whereby they match the look of your own website to their booking pages is fantastic... and delivery of which was done in just a few days.

Cons: In all honesty I havent used the system yet for a long enough period of time to have uncovered any pet peeves.. time will tell but so far I have no complaints whatsoever.

Overall: Took me a little while to get my head around the way in which the system works but then again I'm not the most web-savvy techy minded of people.. but.. with the help of the team at Rezgo and referencing their online tutorials I was able to get up and running on their system in no time at all. Set up my tours.. linked my website to the Rezgo booking pages.. and within a week of asking Rezgo had co-branded my booking pages to match my website.. fab..!

Such wonderful service

Sep 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The look of the system on my website is superb and whilst it's new and I'm still tweaking, it seems to have a lot of flexibility built into the system. What's even better is that the staff act immediately on receiving an email and work closely with me (client) to guide us to the best way to use the system.

Cons: There was a very minor bug when my webmaster installed the system into our Wordpress site - but Rezgo tech people worked overnight to ensure it was working a.s.a.p.

Overall: As someone with little technical expertise - and running a very small kayak tour business - the service I have received from Rezgo in setting up my online booking system was incredible. Never would I normally expect a lengthy phone call guiding me through the whole process from overseas. Amazing service.

Recommendations to other buyers: This booking system seems to fit the bill for a tour company like mine - so now I'm going to sit back and wait for bookings!

New horizons!

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The SEO for google.

Cons: you can not entirely customize it

Overall: We are very happy to develop the Rezgo booking software in our website. It has given us the possibility to offer our products in a friendly and seamless way and has opened our options to take the company to new horizons.

Recommendations to other buyers: alternatives to customize the system without the html codes.

Awesome booking engine!

Aug 18, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I love the fact that you can sign up for free and pay per reservation. The promocode section is great and the overall tool is pretty easy to use.
The big plus for me was the fact that they customize you rezgo engine to match your existing profile FREE! I love it.

Cons: It is not built to accept hotel type reservations.
It would be cool if the % on each booking was a bit cheaper.

Overall: Its a very great system to work with and easy to customize. Their turn around time for support is very good and the staff is very friendly and knowledgeable

Recommendations to other buyers: For start up travel agent and tour operator this is your tool.

Very pleased with Rezgo

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The thing I liked most is the way it integrates so easily and seamlessly into my website. Very simple to add multiple tours and other variables. Merchant account API was a breeze to set up considering I do not have an IT background.

Overall: I have no experience in the technical aspects of creating a website particularly a booking engine. I spent months comparing the different providers out there and settled on Rezgo. I like the comprehensive help information provided under their resource section and I called a few times before becoming a client and got quick answers to my questions.

Such amazing helpful people & fantastic booking system!

May 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the start it has been a simple process to set up our booking pages with Rezgo. The back end system is simple to use and easy to make changes to.
The finished page looks very professional, and we are very pleased with it.
But most of all the customer service is outstanding. Every question we had, big or small, was answered and action upon on very quickly.
I would recommend this company to anyone who is setting up a website that involves booking tours as our experience with them has been fantastic!

Cost effective for small business

May 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose Rezgo as it allows for a lost cost high quality option for us to manage online bookings. The integration with our own website means we can offer a seamless booking experience for our clients

Great Tour Booking System

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is great System to work with where you full control of everything on the site

Rezgo Branded Website

Apr 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: June and the support team were great in creating our custom website. Even though we run our website on Wix, which is javascript, they were still able to get some of the website header and footer components and it looks good!

Perfect for our small business

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We set up Rezgo for our snorkel business in Hawaii. After short tutorial from their representative and some trial and error we have everything running smoothly. There are a few quirks to learn about the software but absolutely nothing too complicated. After a little practice the system is easy and perfect for what we're doing.

Very good way to get your bookings on line and credit card payments quick and easy !

Jul 30, 2015
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: Pros : , Convenient easy to set up the tours, quick and cheap comparing with another booking on line services.
Cons: The design is simple and basic and the colors and typography are pretty rude, take time to understand how it works, slow customer service.
The service is convenient and works perfectly.

Just getting Started

Jul 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are just getting started with this system and so far everything has been great! Setting up the trips we do was a bit complicated, but once we talked to customer support we realized some better ways to accomplish our goals and setting everything up just right. I think this will ease the headache that is selling trips by the seat, Time will tell.

...and most of all, IT JUST WORKS!

Apr 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are in our third year of business at SoCal Rafting and our third year with Rezgo. Business is up 300% this year over last, and thanks to the booking rules and inventory sharing we are growing smoothly. I can't tell you how important it is to be able to call and reach live support immediately if there is a problem or I make a mistake. These guys are here for us when we need them. But most of all, their system just works. Once everything is set up it doesn't break down. It just works and lets me spend my time on more important things.

our small tour company looks like big

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks to Rezgo for good reservation system, our company running adventures tours in India , India country is Incredible very attractive for the tourist but not attractive for the business, it can be very hard to manage the small things : guides, transport, hotel bookings, employees .... in past we taking bookings true e-mail what it cost us loosing so many costumers as we cannot afford to replay on time plus the time difference in world, as our clients from any country. So now i don't need to wary as can be done in few minutes wit rezgo booking system , plus we only pay for successful booking and we don't have to pay and save on high monthly fees from other booking systems .
Thanks Rezgo and highly recommendable by www.gurujourneys.com

Vendor Response

by Rezgo on April 13, 2015

Thank you Mangirdas. We try to do our best. All the best and let us know if there is anything we can do to help.

Co-Branding

Mar 10, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Very happy with the Co-Branding that Rezgo team just implemented into our booking. The booking has the feel and look of our website. Good job.

Vendor Response

by Rezgo on April 13, 2015

Thank you Jan. We really appreciate the review.

Convenient and usefull booking system

Feb 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: with rezgo we are very happy with the results, easy to manage and very good results , easy way to simplify your work and manage reservations in an easy way...

Vendor Response

by Rezgo on April 13, 2015

Thank you for the review Federico. We will keep doing our best to make the system better for you.

Rezgo saved me thousands $$$

Feb 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The new Rezgo 6 is full of great new features and a pleasure to use and manage. My IT staff love it and we have generated over 125,000.00 EUR/141,437 USD in sales since Rezgo 6 has launched.

I have tested out many other booking solutions and Rezgo has come out on top each time. The proof is in my sales. I have used Rezgo for over 3 years now. The clients I have that use Rezgo as their booking solution are happy and always give me great feedback so that is why it gets 5 stars.
Pros
After using the Rezgo software for tours and activities in a Christmas festival I have found my favorite feature in the software. This is the "Move Item/Date" button.
This feature saved me thousands of Euro in cancellations and possible charge backs from our bank merchants. I had forecast a possible 3% cancellation/Charge-back percentage but now 2 months after the end of the festival and having the ability to reschedule just over 800 of my customers bookings I was able to decrease that percentage to 0.6% in cancellations.
My customers were happy they could email or phone us to change a date or time for their tours and the result of using this feature became so clear when I received the following email from my bank merchant account....

"Dear Liam,

There are no chargeback cases logged for Merchant ID number: *************
Kind regards,
Przemyslaw Zawiska | International Dispute Resolution Department ¿ Junior Charge back Specialist
Elavon | Merchant Services"
Cancellations, refunds and charge backs can be an expensive game in tours and activities. Having a software company that understands this and has features to protect my company is priceless.
Thank You Rezgo :)
Cons
The reporting features in Rezgo are a fantastic resource. You can generate booking, revenue, manifest and transaction reports to research and study who, what and where your customers are and how they are booking your tours. However, I would love to see this information may be displayed in graphs or tables on a dashboard.
I had to export all my bookings in excel sheets and then convert the stats into graphs using Microsoft Office. The information I got from these reports were priceless so it would be fantastic to have this on a dashboard in Rezgo.
How about it Rezgo?

Vendor Response

by Rezgo on February 07, 2015

Hi Liam, Thank you for the kind words and the fantastic feedback. We're always looking for feedback on features that would be valuable for you and the other Rezgo users. I'll pass your recommendations on to the dev team for review. Hopefully we can add some of these in. Cheers, Stephen

Great for an instant start-up!

Feb 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a tour service provider, who is not based in the US and therefore the initial stand-out appeal of Rezgo was the fact that I did not need to have a US-based bank account to get started. This is one of the few tour-operator specialists that offers this. Importantly, they more than deliver on all their actual product features, as well!
Their customer support is OUTSTANDING. Whenever I had a question, I simply called or emailed and got a VERY fast turn around on a response from their support team. This is crucial when setting up because you don't have time to lose in getting your website launched. Several times Rezgo support included advice via Skype so I could implement some step-by-step procedures in real-time. Like I said OUTSTANDING! Their articles are also very very clear to understand and professional.
I am not an HTML-code savvy person, so Rezgo branded their interface (the one my clients see when they opt to book online) to match my website....font, logo, background, all in sync with my company guidelines. This means my customers don't doubt who they are booking with when it comes to payment and meets my marketing strategy requirements.
A highly recommended, professional team who know what the tour business is and have specially developed a booking service for our industry! Love it.

Vendor Response

by Rezgo on February 05, 2015

Thank you Laura. I am glad we could be of help. Please don't hesitate to let us know if you need anything.

Vayando is proud to use Rezgo to connect curious travelers with micro-entrepreneurs

Nov 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We researched many booking platforms before deciding that Rezgo was the best solution for us. The customer service has been excellent and we're excited to have so many features available without having to purchase an expensive 'gold' package, like other services offer. Vayando connects curious travelers with micro-entrepreneurs all over the world, so it's important to have a robust and easily-managed booking platform, which we've found in Rezgo.

Vendor Response

by Rezgo on January 06, 2015

Thanks for the feedback Scott. We certainly appreciate the positive words. If you need anything, don't hesitate to let us know.

One of the best Tour & Activity Systems Out there

Oct 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used the Rezgo Booking Software for the past year and find that it is one of the best out there. I work in the IT industry hosting, webdesign etc.

To be given the ability to change CSS and Html is a must and Rezgo have hit the nail on the head so to speak. We have worked with Rezgo on major projects the we have running here in Ireland and they have delivered.

Every request for information and changes was answered promptly and believe me some of our requests where not small.

I Have given Rezgo a 5 stars rating because of the ease of use and customer support provided.

Vendor Response

by Rezgo on October 15, 2014

Thank you Francis. We really appreciate your feedback. When we do a major release, we often only here about the things that have gone wrong. It is so nice to hear about the things that have we done well. All the best!

Rezgo 6 has nailed it!

Oct 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its always frightening when a software provider lets you know they a releasing a new update but Rezgo gave us over 9 months to prepare for the changes that were coming. I had 8 different clients to look after in the new update so the 3 months in Rezgo Beta was great to get everything in order for the launch date.

We had a few issues in a beta and when the accounts went live but the sales and support team at Rezgo were worth the 5 stars I gave them on this review. Every issue we had was taken care of in less than 12 hours.

The new Rezgo 6 is full of great new features and a pleasure to use and manage. My IT staff love it and we have generated over $20,000 in sales since Rezgo 6 has launched.

Kind Regards,

A very happy MD

Liam Sinnott
Ireland.

Vendor Response

by Rezgo on October 15, 2014

Thank you very much Liam. After almost a year of development and a very intense release cycle, the team here really appreciates your kind words. You've certainly made our day!